very simple drop off excellent service
JOHN S
Customer Reviews for Richs Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Due to terrible cell service this location is difficult for pickup/dropoff. Unable to access ap and complete return due to poor cellular reception.
James BRich was very nice, efficient and had ample inventory.
John ORich really try's to take care of you. Nice to have a place nearby
DEAN JGuy rushed me I was supposed to pick truck up at 230. He calls me and said it suppose to be 1230. And he was leaving at 230. So I went and got the truck witch he said was ready and empty so I'm driving and I here noise he left a hand truck in the back not tied down. He also said I had to have the truck back buy 730 pm. So I paid 300 buck for 6 hours when it's suppose to be buy the day witch is 24 hours worst service I've had with uhaul but gar
John DReturning when the store is closed is a pain in the ass. No cell service
Scott DExcellent experience.
Marjorie RI paid $10 for blankets and there were none when we picked up the van. The shop was closed on Sun.
Deborah CNeed for customer to know that they must complete rental agreement on their phone if no one on site
CHRISTOPHER SI called the day before pick up to confirm my equipment was there. The owner could not have been nicer or more helpful. I had a Sunday pick-up and had to use my phone. He gave me tips on how to make that as seamless as possible and everything he shared was helpful, easy to understand and spot-on. Highly recommend this location for ease of use and access.
John BThe app for self check in is horrible and didn't work correctly (photos wouldn't upload, the ones that did took a very long time, my cell service was fine). I was charged a higher rate per mile than originally quoted plus some random fees that were not part of the original price.
Cary MOld service station. Clean and organized, but obviously shoppers seen a lot of business over the years. Wonder if U-Haul admin could send the shop a little small neon Green. sign that says open. He could put it by the front door. There are several front doors and it was hard to tell, which was the entrance.
Braddock MVery helpful
Chatham VDropped off after hours. Amber in customer service was very helpful in the return. I found the app difficult to use when submitting pics.
DOUGLAS BThe app check-out and check-in took way too long, and having a contact confirm you is a total pain in the ass. Will never do this again!!!
Kirsten SRich is great and super helpful.
Joseph WImprove your website and app.
John HAfter hours drop off. I barely had enough cell coverage to use the app.
John ZContinue your high-level of service Thank you appreciated
tamara aYour app was impossible to navigate. The return option was not available, even after I spoke with your chat assistant.
MARC DThe owner of this location entered my information incorrectly which lead to a giant headache through this entire process. He did his best, but the tech that U-Haul now utilizes is full of bugs, and it set us both up for failure. I think it's extremely unfair that U-Haul is asking only about this location. Their system has a glitch that said I had stolen the vehicle and hadn't been allowed to rent through them since April 2024. September 21st was the first time I've used U-Haul…. They as a company failed, the owner of this location can not be responsible for the entire mess. Uhauls App is complete garbage and relying on it to take care of the rental process is insane. This was an extremely stressful process and I will not be coming back to U-Haul. From beginning to end, this was a poor experience. Find somewhere that rents with paper and you have a face to face agreement on the contract. I'd rather pay a stranger to borrow their personal vehicle than try this process again.
TIMOTHY CAs always, a perfect example of a business.
DANIELRICHARD DI've rented from u haul many times before. This time I needed a car hauler for a one way trip. Haulers are few and far between and finding one was difficult. U haul in Leeds NY worked for me finding one. I had to drive over to Chatham NY to pick it up. It was ready and the transaction was effortless. The 800 mile trip went flawlessly! My wife even enjoyed driving during the trip. Not much more to add..just keep up the great service!
Dennis Dvery convenient well run and friendly
William ARemind them that if using self check on top reactive it before. Hand. You must have location open on your phone. I needed help and Robert on the phone saved the day!!!!
judith tI brought my trailer back before the stated time. 10pm...I believe I dropped it off at 8 (ish). I was charged an after hours fee of $20. I COULD NOT put it back where I got it from, because another customer parked their return partially in the way of my spot. I am pissed off that this is how it is handled. It was OBVIOUSLY not my choice.
Craig SI was given a truck that needed transmission maintenance and had to switch trucks a mile into my trip. The customer service worker told me that U-haul flagged the truck for transmission maintenance and it was still rented to me. Extremely unsafe, negligent, and I will be in further contact for recompense
Joseph EThe truck that was rented had NO BRAKE LIGHT OR TURN SIGNAL LIGHT ON THE LEFT HAND SIDE which we discovered while on the highway. THIS IS GROSS NEGLIGENCE AT ITS BEST! This truck should have been inspected to make sure it was in proper working order before being put in service. Not only did Richs Auto Service put our lives in danger but other motorists as well.
PAULA WThe process to check equipment back was not working due to no WiFi signal at site , I had to call U-Haul to check it in .
Efrain HThe app is horrible to use. The dealer was super helpful, I've used this location many times.
Joseph HRich has always been helpful anytime I’ve needed a rental
KIMBERLY RExcellent service as usual. Rich is great to deal with.
karen rUpdate your computer system to make the process go quicker so if you reserve it keeps your license and card on file for 1 year so returning customers who use uhaul for biz can get in and out...or have biz accounts for us commercial accounts
Richard PThe service to do a mobile check in is awful. Please allow time for a longer check in. Maybe a better router or or WiFi system should be in place. Tell your customers this!
Ashley REasy helpful efficient
John OHe gave us wrong information about adding a driver. He didn't have a printer to print out paperwork for my drivers . We didn't find it a good place to work with. We also found the app almost impossible to use when returning van . We had several texts the next day spoke to three different agents . Honestly you make this so hard for customers .
Mark CIt was a smooth process from start to finish.
Robert SLocation owner is very pleasant and highy competent. I always make a point of renting a vehicle from him.
STEVENJ OReat
Avinish SExcellent
Avinish Srental trailer worked perfect for me. Have known Rich for years so it was a pleasure visiting with him while he set up the rental.
Bob HTruck was very dirty, and when I suggested the man give me a mop, and I'll clean it, he replied, in less than a polite way. I don't have a mop. He wouldn't give me another truck that was on the grounds because, he said, it wasn't that truck's turn in the rotation.
dan oDon’t charge people cleaning fees when it’s raining all day and there’s no way to not get some wetness or some foot track on the truck bed..come on.
William FThere was not enough room to maneuver a 26' truck safely in that lot. It's fine for smaller trucks, but not the big one. So, I would suggest not allowing bug trucks there. Merci.
NICHOLAS AFriendly and to the point! Perfect.
Isabelle B