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Sarah J
Customer Reviews for Rocky Mountain Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location has the best customer service I have ever experienced. Rocky Mountain Storage will be my place for future U-Haul rentals and storage.
Jason HJune 2, 2025 I rented a truck. When I discovered it didn't have a ramp, I call the guy who rents it to me (I believe he was Anthony), told me to come back, and he said that tomorrow morning he will have to truck with a ramp. So, I drove back. I was gone for about a half hour. And, my office is about 2 miles away. So, maybe I put 4 miles on the truck. I was expecting that he would not charge me anything, because THAT was what He Said! I call him to see about the other truck with a ramp, no one call me back. June 3, I got charged $69. And, when I called the facility, they didn't know what happened, so they sent me Anthony number. I Called him, left him a voicemail. Still waiting for the response
DENNIS CWoman that runs the place was awesome. have rented from other local places and all had bad attitudes. i wish i remembered her name, but a 5 star experience. cheers steve
STEVEN SEverything was great!
David BShannon the general manager is fantastic. She is helpful, knowledgeable about the equipment and makes you feel like you're very important and valued.
Dennis MThe Rocky Mountains storage people were top-notch to deal with. I have no comments to improve for the next customer.
William LEverything was great! Very friendly and professional!
David AThese folks are awesome! They were very accommodating when I picked the wrong truck not realizing it didn't have a loading ramp. They allowed us to return the wrong truck and switched to the correct equipment very easily and got us on the road. We completed our project successfully!!!
Victor CShannon at the front desk was amazing.
Mark CDid not engage w any personnel
Polly RParking lot was miserable for trucks with an AT
LAWRENCE GBest place in town to rent a truck from. Very great staff and very efficient.
Julie WYou should NEVER send someone to this location. I am insulted that you sent me here. There was nobody on site. A note saying to ONLY park in one place or else, and that place had NOWHERE to park. Then the charged me an extra day when I did NOT return it late. Utter crooks and thieves!!!!!
JOANNE OPerfect, friendly and fast!
Al FI'll rent from this location again in the future.
Al FSuper nice and friendly lady helped me, made it quick and easy.
Kye MThe girl who helped me was kind and very helpful. More should be like her
John HThe good: The van was there and online check in was a very easy process. The bad: The inside had dried mud on the driver side and rear. A chiplote cup was left in the passenger side cupholder. The van had the low tire pressure light on. I didn't have anything to put air into it. Lucky my trip was close. Then after my first stop, the van was calling for an oil change soon. I don't expect perfect and the van did serve its purpose that I needed it for. I would rent again.
MATTHEW CCustomer service was top notch! Would recommend 10/10
Amanda TShannon was such a great help. Would go through them again!!!
Kenneth WSome of the best customer service I've ever seen.
Sergey PService was outstanding. Best rental experience I have had.
Jeffrie MThe location was okay but it was frustrating that it was unmanned during business hours on a work day. Thankfully, the note on the door had a cell number for an employee who responded quickly.
PETER BI've used Uhaul quite a bit over the years and this location was by far the BEST location with the friendliest, most helpful person ever! I loved this customer service. I wish all Uhaul facilities had this kind of customer service!!
LORI JJust be sure customers have all their belongings before they leave
Kimberly BNo personnel available as they were closed when I made my return drop off
Tawny BGreat experience. Easy. Staff is so polite and kind.
Jennifer Pgreat customer service!
MACKINZIE SShannon is kind, efficient, knowledgable, and always there to help. We will continue to use this location for all our transporting and storage needs. Thank you for having such great people.
JENNIFER HGreat experience, the person I spoke with was helpful. Was a fast process and my return experience was easy.
Roger JThe customer service was EXCEPTIONAL!!! The counter agent was friendly, PROFESSIONAL, and made recommendations based on my needs (that also was financially advantageous)! This location is 5-Star quality!!!
DANA HGreat drop off local. Quick service and very friendly.
John MBest u-haul experience I have ever had! Best rental experience I have ever had! Will use every time from now on.
Eric CKeep smiling Shannon.
MAURICE M2nd time at this location, courteous and helpful staff. Rental always goes smoothly. I'll definitely go here if I need a truck again in the future.
BENJAMIN VI use android and was unable to pickup my truck using the app. The part where you take a [picture of your license did not work (kept using selfy mode). I had to use my son's apple phone. Also, way too much to do to drop off the truck with all the pictures (and again app did not work for pictures, was in selfy mode)
Christopher DEasy, quick drop off. Will use them again.
MARK TYour app and self check-in process is not what I would expect from a company like U-haul. The app kept shutting down while trying to confirm my final mileage. The check-in process is also inefficient. The amount of time I have had to wait the last couple times to get verified is frustrating. Lastly, the facility manager is rude and unpleasant to deal with. Poor experience overall.
JAMES WWhen i dropped off the truck i told the person about the issues and that i had to drive an hour to get the vehicle, i was told that there would not be an extra mileage charge. Then i received a mileage charge that is close to the extra distance i had to go to get the vehicle.
Norman FNeed to improve on customer service.
Rachel PI don't have her name but the young lady that did our transaction was really good and very knowledgeable. Merci.
Dennis MSuper friendly place, will definitely use them again!
Harry OAfter the pick up issues, these people had the audacity to call me and try to pressure me to drop off sooner because these trucks are in such high demand. I don't care that lots of people are moving to Boise. Charging me four times what it took me to move to Rexburg is absurd, and trying to get me to return it earlier than what I paid for because they're desperately trying to protect their investments instead of their customers is terrible. This experience has cost your company thousands over my lifetime.
SKYLER BFriendly and helpful service. Thanks
Eric HShannon was great
Santiago RParking and signage was not clear, but staff were very friendly and helpful
Michael PShannon was amazing to work with
Brent GWe had a great experience with Shannon (I hope I have her name correct ??!!) who helped us get everything in order. She was great! The truck was clean and nearly new and we had a good trip to Nebraska.
Bev DBest interaction with uhaul to date. Other Uhaul locations could learn about professionalism and manners from this location.
Tim MThe best way I can describe my experience is that it was quick, easy and painless. The staff knew their business and quickly had me on my way. The same was true with the return of the truck.
Mike WShannon has been the best onsite manager I have ever dealt with. From the moment I rented my storage unit to needing the UHaul rental she has been on her A-game. She went above and beyond to make sure I had a truck a day earlier than I had initially thought. When she says she will call you, she does. A lot of places tell you they have great customer service but she actually delivers.
Eva ELet us return Uhaul equipment where is easiest and most convenient. You sent us further but they would accept us as is.
Steven HProvide a few blankets
Taylor nWe went to return it today and we were running a few minutes late and the lady absolutely beyond horrible
Ashley KI think I left my license at the front desk with Shannon…?
Rudy VExtremely helpful.
WILLIAM CWe were charged a $25 cleaning fee because we didn't fold our furniture pads when we returned the truck. I had no idea we had to fold them, and $25 absolutely ridiculous for a task that takes 2 minutes. I wish we had been told to fold them when we picked them up. The business owner told me there is a sign in the truck that says to fold them, but it was such a crazy day moving I was not looking around the inside of the truck. We have rented several U-Haul's from other locations in the last few years and have never been charged before. I even asked if I could come fold them once I realized we were charged and was told no.
Timothy FAmazing customer service. Representative was 10/10 professional, courteous, and thorough.
Christi T