The front driver side door was falling off so it did not close properly. The parking spot was ridiculously small. I gave up on trying to back into it. I was overcharged for fuel. I filled it to the same level when returning the truck and was still charged for fuel. I was told I would get a phone call to discuss the fuel discrepancy, but no one called.
Howard M
Customer Reviews for Ryler Auto Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Far from my place in Rockville
Senen OThe Man was rude, not helpful, and an asshole
Dunston MPicked up truck with 3/4 of a tank returned it with 3/4 of a tank and got charged $25 for gas
ERIC AThe representative in this location was very nice and pleasant. Would go there again
Elizabeth MAfter hours drop off
CHRISTINE NWas really satisfied
ELKANAH THave what was specified in truck ready to go - there were NO moving pads / blankets as ordered. Truck was grimy Truck rattled when in gear
Graham BI was very satisfied with the service
Abdulrahim DThe manager had some attitude 😒 poor customer care
DANJEAN WMr JR was very helpful and customer oriented.
DIRAN BVery good unexpected experience. Ordered online, a no hassle pick-up the next morning and drop-off the same day @ 10:00 pm. Just put the truck keys the drop box! The manager was very friendly and helpful when we picked the truck up. I received an accurate receipt the next morning posted to my email.
Ronald JThere is not enough parking space for the business you have 若 ! A large sign needs to be visible for customers to see before they pass your business! Customer service was very helpful and professional ✅
SANDY GAlways put gas in truck and let customers pay for it in cash
Yusuf TGas instructions were not clear and drop off location just said you have to go on the internet if there are discrepancies.
William MThe owner was very professional and knowledgeable and made my Uhaul rental experience very pleasant.
Neil VCheck engine light on in the truck, didn't get dolly or furniture pads that I spend ~$40 on. I will never give you another dollar until I draw my last breath. I yearn for the day you go bankrupt you incompetent idiots.
Kyle PExtremely helpful, quick, and friendly.
Cornelia KThe truck needs maintenance. When you turn the wheel it causes you to overcorrect in order not to hit something. It's dangerous and should not be rented in that condition
Joana TMy experience was excellent! The Manager explained in detail the U-Haul truck rental process. Customer service was above excellent. The truck service lights were on and there was sticky substance on the bay floor.
Sherman WWe will definitely use this place again.
Donna DI was grateful for the well maintained truck and the location was west to find. The people were nice and helpful.
Apolline OOur appointment to pick up the UHaul was at this location. We arrived a few mins early; nobody was there. Door was locked, lights out. We called customer service for UHaul, which helped us secure the rental for the day. UHaul should remove this location as a depot for their trucks.
Salathiel HI’m happy whit the attention and glad for use the uhaul trock
FLORIBERTO RThe truck we reserved was not available, I reserved two furniture dollies, was changed for two, and never received them; what I was given was 1 utility dolly.
Stacey SThis location tried to charge my card more then it was supposed to someone is doing something fraudulent will never use this location or recommend it at all……
NICOLE BEverything in connection with the pick up and return of the truck was smooth. Emmanuel was very helpful. However, the dolly and the furniture blankets I ordered were not available because the location does not have the supply. U-Haul should make sure to send some of those moving supplies to the location. Thanks
Frederick OI was charged $21 for a dolly I didn't have on the truck. I also was charged for 3 days, and I only had the truck for 2 days. I called the establishment, and they state I am to call Uhaul directly for the credit. I need to be credited for 1 day. Please advise. Thanks in advance.
Clarence BVery friendly staff and very understanding
BRIANCHENDA NThey added charges I didnt agree to or authorize. Were suppoae to open at 8am I arrived at 8a location wasnt open. Which caused me to be late for work.
ALICIA DUnprofessional wrong information lady left me on hold over 45 minutes I had to call back couldn't complete the online checkout just never again
Natalie VThe problem was not with Ryler Auto Repairs but with your web based system and with your lack of available customer service.
Don TCustomers should be reimbursed some money for early returns. Or given a 10 % discount for a future use of an Uhaul truck
Kisandra GThe gentleman working the front desk was professional, patient, and polite! He was helping me with my phone due to it wasn't uploading my license. He even called someone to see if they had my information.
Danita NExelent service
JOSE PDrop off was around 6 pm. Was pitch black at 6:00 pm. No signage, lights or any indication of a U-haul facility. Not a truck or vehicle in lot. Businesses on both sides had activity and had to let us know where you were. Motion lights finally went on when the U-haul truck pulled up by building. My phone ap did not work for u-haul. So I was not comfortable just dropping key in box 2 days early. Box said to do a list of things I could not due. Worked out, but not cool
William B