The owner was wonderful he took good care of me with the return of the transporter and then later the truck he was organized, thorough, kind and efficient
KATHRYN R
Customer Reviews for Samps Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always great service at this location !!!
TREVELL HEverything was good,they treated me good.
DWAYNE FCustomer service was excellent. Very friendly and helpful.
WILLIAM KThe staff was very welcoming and I was treated very well.
JEROME WThe lady at the shop was very sweet and helpful. Will be back for my next U-Haul rental!
John vSo easy to reserve and the business we reserved from was so nice. Will be definitely using them again in few weeks for another move!!!
TRAVIS CA hand cart was ordered at time of rent however it was not available and never mentioned until I asked. The truck I rented had a leak in the roof back right corner which precluded us from being able to use that space. Am interested in an adjustment to bill based in this.
LAWRENCE SThe young lady was highly efficient and helpful. Turn-in was as easy as dropping the key off and leaving. GREAT EXPERIENCE!!!
JOEL TAll is well just as you are.
BRUCE WThe website was having issues the day of my rental, but that is not the fault of the facility I did my rental, they were very accommodating and helpful with all of my questions. I would certainly recommend and rent from Samps Automotive again.
JEFFREY RHighly recommend great friendly service
VERDALE FThis is the best place to rent a uhaul from in the Troy area! Highly recommend!!!
JAY MGreat service
VERDALE FThis location was outstanding. The people working went above and beyond. Outstanding place!
Diana SExtremely polite and helpful.
CRAIG WWas told the van had 7/8 full of fuel, and it had closer to 3/4. Would be easier to give the client a full tank of fuel then have the client return it with a full tank
MARK WIt was windy and less than 10 degrees the morning I picked up the van I was using for the day. One of the tires was low and the associate immediately went out into the frigid cold and got it ready for use. I did the online check in and simply had to pick up the keys that morning. The whole process was seamless as usual with Samps. I have used this location several times over the years to move my daughter in college. I would recommend this location for your truck rental needs, as each interaction I've had with them has been exceptional.
Jerry MAlways great service here
VERDALE FThe only reason I didn't rate this as excellent is because the pickup process was slow. The app crashed on me. I had to call the toll-free number for help and by the time i was able to speak with someone the app started working again. It took at least 30 minutes to finish getting my truck. But the truck was clean and the dropoff was easy because the app was working. I have no problem renting from this location again. I just might choose to pickup when they are open.
Joel W$20 after hours fee is ridiculous
BRADLEY WWas in and out in less than 5 minutes, reservation was in system pulled up, identity and credit card confirmed. Hooked up trailer and was on my way. Returned equipment and by the time I had unhooked trailer contract had been closed and processed. Great job! And no problems.
KENNETH NExcellent service à la clientèle
DIANA CQuick and convenient.
MARK RMy cousin who payed for it was over charged. We were told one thing and then something else was done. I do not appreciate that. We will be talking to corporate about it.
EMILE TThe facility and the people that helped me were exceptional. They explained everything I needed to know , answered my questions, helped with some supplies and made this move a more pleasant experience than expected. The owner and son were very personable and friendly. I'd recommend this location to everyone needing UHaul services
PAMELA WEverything was easy and smooth
TONY CI was greeted by the owner who was an amazing dude! Eve
Audwin JLove Samps!!
AMANDA MGreat people to work with
EDWARD BStaff was great, very accommodating!
CHRISTOPHER FStaff were friendly and helpful. Will rent from here again.
MATTHEW NVery professional and easy to work with
ERIC HThe truck was clean and worked as it should. Thank you for making our move easier.
FOROUZAN ZFew things in life see to be simple. This was extremely efficient and very pleasant. One of the best experiences I have had
MARK NNo problems
JOEL TWhen I dropped off the U-Haul the meter was a hair under the Full and I got charged a total of $11 for $3 worth of gas (a gallon is actually like 2,8 right now). Whoever had it before me either over filled the tank or the gauge is going out because the meter did not move until I dropped it back off. It finally went a hair under the Full marker as I was going down 25A, after driving around to Tipp then to Piqua and back. First and last time using a U-Haul, I was scared the gauge wasn't working at all and I didn't know how much gas it had, and then the $11 charge for not even a gallon of gas was the cherry on top.
ALEXANDRIA BStaff was very efficient and helpful.
CRAIG WEveryone was so pleasant and easy to work with. Will use them again.
LINDA BVery helpful and friendly staff
BRANDON MThese people were top notch and gave us EXCELLENT PLUS SERVICE!!!
EDWARD BThe people was very nice and friendly and help hook it up for me
AVI HAlways great service
JONATHON GReturned after hours, but was fast and efficient location.
CHRISTOPHER CThey do exactly what they say , super friendly
Keith TGreat customer service , very informative and helpful. 10 stars
KEITH TEverything was great
DEBORAH FExcellent service à la clientèle
DAVID WMade it very easy and smooth to rent a truck. Thank you for your help
KEVIN MEasier process to pick up rental....internet at location was spotty , causing issues at time of pick up
STEVEN LOwner and husband were great to work with. They even stayed after hours to help me out, which was truly appreciated. Thank you!!
Preston EI highly recommend renting from this location! The staff are wonderful to deal with and the equipment has always been on location and in great shape!
JAY MSamos Automotive could not have made renting a Uhaul any easier! So very friendly and made sure the equipment was clean and ready to go!
Jeffrey SThe staff was very helpful and professional
MARC RLove the place I rented, very professional, kind and would recommend to anyone. Merci
David SThe young couple was the best. Best u-Haul people I've ever dealt with. I will definitely wrap for them again and probably two weeks.
GERRI BAlways great friendly service at this location
Tammy CThe man who waited on us was very helpful and nice.
Teresa SThe UHaul was great. Very helpful and friendly, but the moving help was a complete disaster. They called the day before to confirm. I confirmed. 45 mins before they were to be there that morning, they called and said any move they did that was over 10 miles away was considered ANOTHER FULL FEE. No mention of this by Uhaul, no mention of this by the movers the day prior when they called to confirm. They get you in a position where your desperate for help, then try and rake full advantage of you. The company name was Hines Mivers out of Troy Ohio. I told them to shove it. I'll move it myself. Do NOT use Uhauls moving recommendations OR Hines movers out if Troy Ohio. They will scam you in a New York minute. Oh yeah, and thanks Uhaul for the less than adequate help you recommended. Again, the Uhaul was fine, but the moving help scammers are ready to pounce .
Rowdy B