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RONNIE W
Customer Reviews for S&R Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Hands down the best U-Haul rental experience I've ever had. The staff at this location were incredibly professional, efficient, and courteous from start to finish. The entire process was smooth and hassle-free, making it well worth the extra drive. I'll gladly go out of my way to rent from this location again in the future. Fortement recommandé!
BRYAN MIt was quick and easy. Will definitely go back to this location if I need one in the future.
ELIZABETH BThe young man, brown hair, was exceptional. Really helpful, informative, and fast in the service I received at this location. I highly recommend this UHaul location.
DANIEL AVery helpful Crew. Professional and polite.
JAMES HThe truck was the dirtiest U-Haul I've ever rented. I assume there is high turnover lately but it was nasty in the cup holder, floor boards, cargo area, and windows. Also, the passenger seat was torn and a wire was poking out. The facility was organized but it could use some TLC.
Carrie GKeep up the great hard work & keep on truckin.
MARK Wnull
Floris Onull
Ronald Gnull
John Bnull
Brett NEveryone is very welcoming and helpful. Will definitely do business here again.
PHARIS JI rented a 10' Van and a 6'x12' trailer with a ramp. All was good until this morning went I tried to start the truck, the battery was dead. This was after I had loaded the family and was ready to go. I called the rental location and was told that I had to call the "Roadside Assistance" number listed on the side of the van. I was not successful in reaching anyone so I flagged a driver and he was generous to provide a boost to the dead battery. I noticed that the cables were oxidized. I returned the vehicle and trailer and asked if I could get a "discount" of some sort for my duress this morning. The attendant apologized and said there was nothing he could do. He suggested I call "Corporate". This was not a good experience and I will not be recommending place or U-Haul to my associates if that is how business is conducted.
Daniel OI rented a 10' Van and a 6'x12' trailer with a ramp. All was good until this morning went I tried to start the truck, the battery was dead. This was after I had loaded the family and was ready to go. I called the rental location and was told that I had to call the "Roadside Assistance" number listed on the side of the van. I was not successful in reaching anyone so I flagged a driver and he was generous to provide a boost to the dead battery. I noticed that the cables were oxidized. I returned the vehicle and trailer and asked if I could get a "discount" of some sort for my duress this morning. The attendant apologized and said there was nothing he could do. He suggested I call "Corporate". This was not a good experience and I will not be recommending place or U-Haul to my associates if that is how business is conducted.
Daniel Onull
James WService was excellent
Jeffrey Anull
RICK FI plan to recommend this location to anyone and everyone who asks… they were quick, efficient, kind and very understanding. It was an absolute pleasure to work with them. I've moved many many times… this was the best truck rental ever.
LOUIS Enull
ROBERT CHave used this location several times, and likely will again in the future.
Con SPicking up the truck was easy and quick with the online check in option, there was just a mishap with the rentable dolly. While making the reservation I added one to my order but realized I didn't need it. When I picked up the truck the attendant took the dolly out of the back, when I mentioned that I added one to my reservation but I didn't need it I was assured it wasn't on my bill. When I returned I was indeed charged for the item I didn't use and was told I would be refunded but they couldn't complete the refund at that exact moment and I would be emailed. Not sure if the refund was submitted or not but I would suggest the staff review the charges before completing and closing the contract, especially since I mentioned I didn't need the dolly.
Angela Hnull
CRAIG TFor some reason after the equipment was returned on time, I started receiving texts and emails that it was overdue. I called the location, and was assured that the trailer was returned on time. I continued to receive emails from U-haul to return the equipment. Maybe the employees aren't entering the data?
Richard Snull
CLAYTON WThe service at this location is always top notch. They quickly greet you when you arrive, the equipment is always in perfect shape.Thank you
Christopher AStaff and location were great. Unfortunately the UHAUL I was provided did not work. The door would not close so I was not able to use it.
GABRIELA DEverything was very smooth and it was simple to get online, I had a little trouble connecting on the return, but was able to get support to help me answer the questions and attach photos on an email. Very helpful.
Jonathan Rnull
Deborah DThis location always has the equipment I need in their inventory. Not a fancy location but always takes care of me
Scott CThe gentleman that helped me was very friendly and helpful.
SAMANTHA Knull
Christopher Snull
Bob Snull
Lisabeth PAlthough short handed, the attendant was very efficient and courteous.
Luis DThis was my second time renting from this location. Everyone has always been super helpful and friendly. I will definitely rent from this location again, if/ when I need another rental.
Jeffrey Cnull
Ken lAwesome, was treated above and beyond. Top notch
Jeffrey SFrom my initial call, to pickup of the U-Haul rental, and return, the customer service provided was excellent. I was able to get done what I needed to in a timely fashion and could not have done it without their support. Merci.
DAVID SThis is one of the best Uhaul locations around. I would recommend this location to others.
Ronna WThis is the best U-Haul place I have ever been too. The custom service is amazing. I drive out of my way to use this store. I pass 2-3 other places too
CARTER Wnull
PATRICK SEverything!
HADRIAN GStaff at this location were extremely helpful and went out of their way to accommodate my needs. The younger employee I worked with was particularly helpful. I would definitely visit this location again.
Matthew MStaff at this location were extremely helpful and went out of their way to accommodate my needs. The younger employee I worked with was particularly helpful. I would definitely visit this location again.
Matthew Mnull
ANTHONY Nnull
ROLANDO RThe employee, Bryan, was extremely helpful, friendly, and personable. I have always had a great experience at this location and will continue to frequent this particular store because of the amazing and user friendly service.
William Hnull
Miguel Anull
jacob enull
William Wnull
Nicolas BGreat Service
Mark CYes have used the same facility several times due to being very satisfied with the service. Please fix the potholes in the entrance would be a big help.
JEFFREY RYes have used the same facility several times due to being very satisfied with the service. Please fix the potholes in the entrance would be a big help.
JEFFREY Rnull
EDDIE Hnull
JUAN VWe use this location for all our moving needs, staff are so friendly and helpful.
DENISE Vnull
James HIts an excellent location(both for demographics and highway visibility) for Uhaul rental but facility is in disrepair, dirty and crowded. Trailer was clean and functional but very old and paint/walls were cracked/faded. Only one employee was working on pick-up (and he did as good as job as possible with 5 people waiting). On drop off, again only one person there and 4 waiting at 8am opening time.
John Tnull
Paula TThe only thing that needs to be improved is the parking area. It would be valuable to assign areas and lateral parking zones because its a very "park it where you can if your lucky" in that lot. Regardless, the rental process was simple and the owner was very customer oriented. I would definitely rent from this location again.
Jeremy Snull
Russell Cnull
Telford Anull
JAMES BExcellent service à la clientèle
MAURICIO Jnull
MARIO Gnull
HEATHER Snull
MARIO GEverything was great! He was fast, efficient and friendly.
JENNY Pnull
MARK Wnull
MARIO Gnull
VIGNESH Pnull
Mark Gnull
KIMBERLY Rnull
Mike Mnull
JENNIFER ROnly one employee making for very long wait times. Poor guy was doing his best but they needed at least 2-3 more employees. Also, suggest they hire someone to park the truck and trailers. Very congested and difficult to park especially for unseasoned drivers. Also, don't really know where to park truck. Pretty much a free-for-all.
DEBBIE MExcellent and very friendly service, would definitely recommend this place.
MAURICE LI always rent my U-Haul from S&R. The customer service is exceptional.
KAREN DThis site has worked well for U-Haul renting and drop-off, as it is near our home. The owner/operator is very courteous and helpful, even though this last turn-in he was without any help at all, so was running on fumes. No issues with the service, though.
James MQuick, professional, friendly service.
STEVEN SThank you Mauricio and Brian for excellent service
VELMA HThe property is not maintained. Units are literally failing apart and left untouched. Wall/panel debris is all over the property and repairs not done. Would not recommend this facility
Timothy H | Expérience généraleI rented continually for many years and the storage facilities deteriorated every single year. At first we had electricity in each unit ….. FYI …. I vacated in the month of March 2023 and I was paid up through March 31, 2023. Your narrative that I vacated on 6/26/23 is incorrect plus I emailed y'all my intentions in mid March
ADRIAN A | Expérience généraleNice people
mohammad a | Expérience généraleFriendly folks and the storage unit worked great for my needs. Thanks much.
Darren M | Expérience généraleTo everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you all
AARON W | Expérience généraleWe left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.
Kathy M | Expérience généraleFriendly staff, unpaved rough roads on premise.
John G | RéservationAwesome Staff
MATTHEW C | Expérience généraleEasy process. Facility does need an upgrade to the inside of their road.
Privacy R | Premières impressionsThe staff were awesome.The actual storage unit is not in a good location. I am unable to back my trailer in with a truck due to the condition on the land across from the unit.
Privacy R | Premières impressions