the person was so nice.
YUSMANI M
Customer Reviews for Silverlake Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great salespeople. Clean, organized environment. I love it.
ISMAIL Athe customer service person was so helpful. thank you
MULU GThe office lady was very polite and helpful. She called the uhaul office and helped me to cancel a reservation.
DAVID HSandy was a pleasure to work with!
Catherine CThere was garbage in the cab and filled up the gas gage said just over 1/2 and apparently the mile to the u-haul now said 1/3 - not my fault there is a faulty gage.
HOLLY LVery helpful and clear with rating
CHARIANNE WThe check out of the truck of my choice was smooth and easy.
DAVID HEmployee was on the phone for a long time helping customers, so it was hard to Get service, however once we did get service he was very attentive and helpful, maybe have a dedicated customer service phone line if possible? Thats all I can think of, amazing service nonetheless!
Jessica FThe person in the lobby was the friendliest person with whom I've interacted in all my time renting U-Haul trucks and vans.
Thomas DImprove your app! It is terrible and not user friendly. It freezes and doesn't work
KASIE WThanks for having me. Great work overalls
RENE CThe man who helped me at this location was excellent in service, thank you.
DAVID WExcellent customer service and very friendly. Speedy and clean vehicle.
STEVEN PJust a small to say thank for your help and hard work. I Really appreciate you all for being there for me and everyone else. Once again thank you so much for being there.
MOHAMED BI went to drop my truck off and c the office was closed due to staffing shortages. It was a real inconvenience having to check truck in online due to the website kept freezing and it took over a hour to complete
MAUREEN GNothing Had great customer service and equipment was well maintained.
DOUGLAS HPossible earlier pick up.
Walter BPerfect nothing to improve. still keep good. we use next time if move again. *****
Prayong PThe guy who helped me was so kind and helpful!
Riley KWe had a great experience. It would have been nice to have a broom so we could sweep when done.
MARGARET AWe went there and no one was there so we had to come back
Frank NDan in the front office is extremely helpful and genuinely pleasant.
Jennifer MEmployee at front desk was super nice and helpful. He definitely made the experience a good one especially since this was my first time renting a uhaul. Process was simple.
Marlou AJust continue with your awesome customer service as you guys did to me and my family. Easy and smooth. Love it
waqa tCorey was a really nice guy and made the renting process quick and easy!
Bryce DGreat experience! Great equipment and service. Very helpful and friendly staff.
MICHELLE HIt was easy yo reserve, fast checkout, clean trucks and easy return.
Lueanne EThere was a rug on the floor of the vehicle when I picked it up. I was charged a clean-up fee of $25 after leaving it in the truck. The truck was swept before I dropped it off. The truck was not properly check in prior to my rental.
Brent Fthe worst costumer service, if you don't like dealing with people or just hispanics, you should say so at the entrance.
Roberto VI rented a 15 ft truck. The cab floor was full of food crumbs and other dirt. Also, the photos of the truck showing its condition were not up to date. The truck that I rented had a big scrape mark on the upper right hand corner.
Neal PSuper easy to check out and return. Thank you.
Shaun DThis was really good experience. I have returned the keys in Dropbox. It was smooth return
kumar rThe fact that I was charged for 2 days, was a complete joke! I thought the location was fine, the truck was fine, but whoever entered those charges was outright lying. How can we get charged for 2 days? I never requested that? We returned the truck the next day on time, to hassle with correcting the bill!
JENNIFER MIt’s very good
nertil xKeep doing what you are doing.
Lamin MThe person who checked me out was great and the van was perfect for my needs. It drove nicely!
Scott JVery polite, clean, and knowledgeable. I will use this location again.
George CMy rental experience was excellent in every way. Merci.
MARTYN PIt's not bad but it could be cleaner.
bhonni cI received very good service.
Lamin MVan is good, place is perfect cuz of being next to gas station. We'll not rent again just to use for picking up something . I paid $390 for 1 day cuz of mileage Should've gone to hertz to rent a pickup for 3 days with that price
Ludyyin JIt was fine. Drop off easy and practical.
Wesley RSecond location, original location did not have vehicle available.
John SExcellent customer service at this location.
Richard SI've rented from this location 2 times, every time they go above and beyond to help me they are so friendly and answer all my questions with knowledge and kindness… really awesome store too! If you have time to look around n find a treasure. Come early for your rental and check out their Cool store!
Heather RThe lady who rented me the truck didn't ask me about coverage and just added it without my permission. She didn't document the rental so when I went to return it the next day they didn't even know the truck was rented and she gave it to me with very little gas and it smelled like someone smoked inside. She was grouchy and I probably won't rent with ibaul after this bad experience.
David GGet a bigger area. You have to move the truck in order to park your vehicle in its place while you use the truck. The place is so tight it is hard to get in and out. The clerk was upset with me because I pulled into the lot to return the truck from the wrong side and he had to move it to its spot. I don't drive anything bigger than a pickup truck so my nerves were already shot driving the big truck, I did my move completely alone, I was tired and sore and he wanted me to park the truck in the right spot, I told him I just could not, I don't think I can park it in such a tight space. Of course, he ended up moving the truck, I did apologize but his attitude and body language told me enough that he was pissed off. The clerk is not the reason I wouldn't recommend a friend to this location, it's where the location is---would be the reason. No separate parking area for customers that rent a vehicle. The space is tight and small on a very busy street.
Barbara WAll is nice and well organized!
Habtamu KI'm still missing $100. They took $179,05 and the bill only came to 79.05. They took an extra $100 and they wont give it back. Investigation opened.
Andrew DNo blankets were available at this location despite them being selectable for purchase, but I was refunded so not a big deal. Otherwise great experience on a short notice rental. Merci!
Kyle S2 things. I reserved a van but there was no van available. Thankfully the staff was able to rent me the truck there. When going to fill gas tank. The gas line had been cut and leaked all over. Very scary. Customer service was excellent. Merci
Sarah HThe Gentleman working the counter is one of the friendliest , nicest sales person's I have encountered in a long time. He was super nice, knowledgeable and went above and beyond. That's how Customer Service should be!!! Will definitely visit this location again over the other Everett locations I rented U Hails from!!
Natascha AEasy return
Nannie LPlease don't call your other customers assholes like they did to me 3/21/22 at your Everett location.
Edward S