The key was suppose to have been in lock box. Had to wait 30 minutes for store to open to retrieve key
Janet E
Customer Reviews for Speedy Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent customer service service.
ERICA R- not change my pickup location last minute which screwed up my pickup time and elevator booked time - have someone who knows what to do - booked blankets and they had no blankets. Had to go by blankets Doesn't really matter because whoever is reading this doesn't give a shit either. When you fill your company full of lazy and non caring employees you will eventually fail. Good luck with your future job prospects.
CHRISTOPHER BThe u-haul rep was just amazing. Explained everything in detail. This gentleman should receive a merit badge compared to service I received elsewhere hence why I came back to rent the second time here.
Eric MClean the truck- paper coffee cup and garbage on floor of cab, frozen dirt in back of truck. Otherwise, truck was roadworthy, and had no issues with it. Couldn't find oil dipstick. Windshield washer fluid was almost empty. Blankets that we had ordered were not available at this location (which was not the location through which we originally booked.) Pickup was a lengthy process as was picking up the blankets at another location (half an hour at the counter to pick up the blankets)
Brian CI wfilled full almost full and still they charged from my account 57$ for fuel
sandeep sN/a
MARIE CVery friendly experience
Frederick DNothing...very accommodating and excellent customer service and professionalism. Quick and easy service!
Howie NI was charged for cleaning service while I gave back the truck clean, I don't why I was charged. While handing over I asked if they need anything before I go, they said no its all done and all good . So why I was charged for that?
JEHAD NEverything was good.Maybe put in a backup camera if one was not already on the truck.
BLAINEL DUHaul itself messed up my reservation and assumed my mailing address was the address I was moving to.
Katrina BI would like to recommend include some ropes in the trucks, it will be great to adjust the furniture inside
FRANCISCOJAVIER GActually do what the customer asked and charge to bank card and not lie that it hets paid at drop off.
Gerald S