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RANDALL T
Customer Reviews for Sper Auto Parts And Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Pickup was easy and straightforward. My only issue was that I originally reserved a smaller truck, but due to availability, I was given a larger one-which cost more-and had to drive 70 minutes out of my way to a different location. This wasn't the fault of Sper Auto Parts, but rather a U-Haul administrative issue. Am I able to receive compensation for the extra money and time that I had to spend? The representative on the phone said I should have been charged the original price, but was not.
Sarah JI did not find the App very user friendly. That is of no fault to Sper Auto Parts though. Also, there is a tire out of balance on the trailer which caused the ride to be rough. If you are standing at the trailer facing the hitch, the front tire on the right is the issue. Thank you Sper Auto for saving me so much time by offering Uhaul in Falmouth. Great customer service and the young me that help hook it was pleasant as well.
LAURA AAll good!
JEFFERY MSimply superb! Friendly & helpful.
RICKY FService was excellent and was able to accommodate my needs.
ALAN WTop shelf treatment from the first phone call to the disconnect. Highly recommend Uhaul Falmouth!
RICKY FThe app sucks for people that have broken phones spent a total of 40 mins both picking and dropping it off weekends so no one was there
aNTHONY mCustomer service was so good.
Cara CThe man who rented the truck to me was extremely helpful professional and poliye@
BETTY TVery professional
RODNEY BGreat service and easy check-in/check-out process. Josh was super helpful!
RAEGAN SVery friendly, helpful and well maintained equipment
Gayle BI think everything was wonderful, the guy who helped me was wonderful
LESLIE BThe 6x12 trailer tires were not checked prior to us picking it up. Since the unit has tandem wheels, we didn't notice it on the pre-trip inspection. The flat was discovered after we began loading, which was after closing hours and the next day being a holiday so no one is in the local office (and they did not have another that we could have exchanged). We called U-Haul which did make an offer to meet us and replace the tire. We had filled it, which was holding ok; U-Haul stated that since we were enroute we could continue and monitor it - which we did. We stopped approximately every 2 hours and checked the presser, adding if it was below the recommended pressure. We didn't have any issues other than the tire and made U-Haul aware when we returned the trailer. Also, the trailer hitch did not have a cotter pin. We didn't unhitch the trailer once they connected to our truck but did use one of our own cotter pins (we felt that was an important safety factor. --- While these folks were super helpful, professional, and easy to work with; possibly make sure ALL the younger employees receive refresher training on the proper way a trailer is to be hitched up.
BONNIE BVery friendly.
RONALD KHard to rent from many steps to get your truck and no one there to help you out really disappointing
LARRY C