Customer Reviews for Splash Zone
(U-Haul Neighborhood Dealer)

Évaluation :

3

I called for assistance and this Lady called Joy Hung up on me, I ended up figuring everything out by myself, but that was pretty rude.

Évaluation :

5

Picking up is easy but returning is very challenging and lots of steps.

Évaluation :

2

Most painful process to pick up a rental vehicle ever and I've rented from numerous companies including big rental companies and smaller ones. Information like verifying two references is not clear when you book and feels like a trick. I would not have booked if I knew it was that much of a pain.

Évaluation :

3

The mobil check in and out was difficult. The lock on the back I had a difficult time using

Évaluation :

2

Vehicle ran okay, but the "Change Engine Oil" message was on when I turned on the vehicle. I had to call customer service and consult the owners manual to figure out how to turn that off so I could see the mileage. Driver side windshield wiper blade desperately needs to be replaced. Windshield was not very clean, and when I used the spray in the wipers, the wiper blade on the driver's side left huge streaks across the field of vision. 7/8th tank of gas is really strange. Why not start with a full tank? Much easier to re-fill at the end of the trip. The following may not be a problem of the location, but the check in and checkout process was terrible. I had to call U-Haul customer service THREE times during the check-in process and once during check-out. First, the app didn't work and I had to switch to the browser. Then it did not recognize the location. Even though the reservation had the location programmed in, the iPhone could not read the location. I also got hung up on the driver's license page. And, for some reason, even though I have a U-Haul account, which includes all my address, driver's license, etc., I have to re-enter all that info during check in. Overall, it took nearly an hour to check out the vehicle. That is not acceptable.