Great service, the owner was there on a Saturday morning with other customers, but took care of everyone fast and very professionally! Easy parking !
PETER S
Customer Reviews for Steitz Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Compensation when reservations are changed!!!
MELLON MThey have good customer service and helped me with attaching and detatch the trailer the people that help me were super helpful and kind it was a great experience thank you for making my day better.
SINAR LI love the costumes service, she explain everything about the return five stars.
SINAR LThe employees are nice and the equipment clean and maintained.
EDMOND SExcellent experience. Thank you
RODERICK LNothing to improved. Excellent customer care at this facility.
LILLIAN PThe woman who rented it was knowledgeable, friendly, professional, and looks out for her customers. She helps them pick out the rental package that is the best for their moving needs!!!!
JUANA PCan't see any room for improvement, Jorge was great at getting me set up and did everything on my return, will definitely use this location again providing they have the equipment I need
KEVIN DNeed in person assistance
DAVID SKeep doing what you’re doing
NOE HThe Truck handled well, no issues!
JOEL VKeep up the great service and good prices.
FIDEL REverything was great
Russell TThe problem is I had to travel almost 2 hours to pick up a trailer. Since I reserved it a month ahead, having it available at my local u-Haul would have been excellent customer service.
Gerald CNo issues, the receiving gal was courteous and professional.
Jack SThe gentleman helping me was very patient and kind. The truck I had reserved was an hour late because the guy that rented it previous to me hadn't brought it back on time, which made everyone else's reservations late, but the guy was calm, cool and collected and treated everyone with respect and kindness.
WANDA MThe operation was smooth, easy and efficient. The information was shared with me clearly, so there was no confusion on my part at all. I would not hesitate to use Steitz Towing again should the need arise.
ALAN JI feel everything great! See ya next time!! Thank you
Melissa MLos Banos location was not open when I returned the vehicle, so the no answer doesn't apply
Leon MJorge was rude .
JESSICA RThey are pretty rude and treat you like your an inconvenience. This is our third rental in that area and we tried for a different pick up location, but got an email from U-Haul that this is where we have to pick it up from. We still have another load or two and i will research other options just so I do t have to have contact with these people!
Wanda WNothing that I can think of
Leon MRule, unfriendly staff
Andy NThe staff at Steitz Towing in Los Banos is cheerful and helpful at every step. It's a pleasure dealing with them!
WILLIAM AThe online truck pick up app should allow customers to upload more than one photo when indicating if truck was clean or not. The floors were muddy and day and stirring wheel very dusty but could only upload one photo, so I took photo of floors. How would I prove the dash and steering were dirty? An extra photo option would help
pamela gRude ladies they’re unhappy ladies
EDUVIGES MService is good ,very helpful ! I dropped the trailer and was out in just a few minutes ! My experiences renting and returning uhaul equiptment here have been great ! No hassle fast in and out service !
Raymond LThe equipment is in excellent shape, the staff so nice!!! We will continue to use them for any of our needs
Angela CI was over charged and the representative that worked on Saturday purposely lied about the fuel to charge me more. Called customer service and have not heard back was over charged over 100 , she was rude and un professional. The contract was off by 3 miles From what it had on the paperwork to what was actually on the odometer in the vehicle. Very dishonest.
CHASHAWNA ACustomer service was rude not only to me but to other customers in the store
Paul KExactly service
yvette gThe people are friendly and helpful. The equipment is well maintained and up to date. On-line check-in and out is great.
MIKE HAs always Steitz is awesome, the truck, same one I got last time, was in need of a good washing but other than that it got the job done.
Arthur TVery convenient that this Uhaul is part of a towing company. I had a concern about the tread on one of the trailer tires and they immediately had one of the tows guys change it out. I also had an issue with my trialer plug and they helped me resolve the issue so that I could be on my way. The ladies in the office were super friendly and even offered me free monster truck tickets.
Wes PEveryone was nice and very professional during and after my check in/out. The only thing that was disappointing was the equipment, transmission was slipping, breaks were slow to respond, and it general the truck was gutless. I had rented another 15 footer the previous weekend and it was in much better shape.
VICKIE TThank you for the ease of changing my order last minute.
Leif BAwesome service
Marlon GPerson helped when picking up truck was was very nice and great customer service
TERESA MLady at counter was very nice took well care of me and answered all my questions
Rafael GShe was very polite and respectful
Ernrsto RCustomer service was excellent!
Debbie SMake sure you check the gas level before you start driving!!!
Juan HHorrible location. I've rented from U-Haul a dozen times and have never experienced the absolutely horrendous customer service I received from this location. Berated over the phone for following directions as stated by the U-Haul contract. I will never under any circumstances deal with these disgusting people.
Omar SHave better signs to find office. Have people that will be more helpful and willing to help customer in checking in equipment.
Raymond DWorse truck I have ever drove. It was like it didn't have shocks. It shook while driving non stop! Every dip in the road was felt! Extremely uncomfortable! I was also charged for an extra day when anytime I've picked up uhaul they always have me 24 hours. Charged 380 total and put 100 in gas before leaving my drop off location. Almost $500 for a uhaul was not expected! I would not have choose to do a return if I knew it was going to be significantly more! I did all this work and feel like I was raped of money! I'd never rent from you all again!
Serena PThe customer before me took an extraordinary amount of time to get their rental accomplished (35 mins.) which caused me to have to reschedule what I had planned for the trailer I rented. Fortunately they accomodated me at the motorcycle shop where I was picking up my bike. I had an appointment to pick up the Uhaul trailer at 9:00 and the person behind the counter finally got to me at 9:35. My rental went smoothly and I was out of there in 5 minutes. The wait was very frustrating.
Michael FOverall great service and product. Just needs to be able to drop off at other locations or a 24 hour drop off time like after hour drop off like some of the major uhaul facility. It was inconvenient to have to wait until next working business hour to drop it off.
Tou VAll good. Keep up the good work
Jose IBeware all Towing Companies - no one has ever had a positive experience with one! Beware the ability for any company to add charges to your credit card at will!! Especially BEWARE of the desk clerk at this location. She is rude, crude, and will treat you like excrement!!! Dear U-Haul, you offer a good service...great equipment at a fair value. These folks ruin your reputation.
Brent A