Great service and very professional and courteous. Would definitely use again.
MARLIN G
Customer Reviews for Sto A Way Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All was great except that during a rain storm, the cargo area was leaking and got some of our furniture considerably wet. I was very pleased overall
Adrian dI filled everything out on line. Debit card and all. When I got there to pick it up I basically had to start over. Had issues with the camera. Called for assistance. Never got a call back
Craig BAgain, nothing to do with the actual location; your application is terrible. I spent 20 minutes looking for the "orange" mailbox with "U-Haul" decal on it. After a call to support, we determine it is a black mail box. Why would you show me a picture of the orange box on the application? May I make a suggestion, make your application user friendly. If I am dropping off a vehicle, have a "Drop Off" button for me to press, that works. Update your pictures of the drop box to match the actual drop box.
Randy BFriendly service!
MARK HExcellent service
David TExcellent!
DAVID TContinue doing what you are doing, there was Light out the trailer which was repaired right away.
JAMES JWent above and beyond. We would rent from this location again!
Vicki SStaff was awesome
RICHARD BTrailer turn signal did not work, safety chains too long and not adjustable. The trailer has absolutely no suspension and damaged my cargo from bouncing so bad.
WAYNE VInclude the total billed to credit card for rental
Debbie EI reserved a U-Haul truck a month in advance for my move. The day before my reservation, I was informed that my pick-up location had been changed due to truck availability. Upon arriving at the new location on Hixson Pike at the scheduled time, I was told that my reserved truck had been given to someone else, and my reservation was cancelled without any prior notice. The original pick-up location (Pak Rat) then created a new reservation for me, but the truck was 24 miles away from where I was. When I arrived at that new location, the app wouldn't allow me to pick up the truck despite it being a guaranteed reservation. It turned out U-Haul had double-booked the vehicle. I waited in the parking lot while another customer arrived, claiming the same truck. I spent over an hour on the phone with U-Haul trying to resolve the issue. Eventually, I was offered a $50 credit and allowed to use the truck. Unfortunately, I had movers waiting at my home for three hours, costing me additional money, all due to U-Haul's mishandling of my reservation.
TAYLOR Knothing. absolutely nothing. other companies could learn a thing or two from the service i received from you. absolutely perfect and i am so grateful - so very grateful.
Lysa AThis pickup location is a maintenance location. The tow dolly was equipped with US Balddy tires and the left tail light was taped in. I was concerned whether the tires would make the 850 mile trip but they did. The tail light was lost during the trip.
CHARLES KEnsure proper operation of vehicle parking brake
Jacob OGina was just wonderful throughout the entire process. The equipment was just what we needed. I give Gina herself 5 stars.
Lisa MThey are closed on Saturday and Sunday.
Randal ICupholders were dirty and sticky. Drinks must have been spilled on dashboard. Otherwise, it was well maintained!
William DExperience was perfect. Easy pick-up, check-in and drop off. Merci.
Amy LThe app is very hard to work with.
Albert BGina was awesome! Change nothing.i was completely satisfied!
Keith BFriendly, Positive, Convenient, efficient and thorough- what more could I ask?
Katherine AEverything was great .. no complaints..
Tamarah B2024 Gina is fabulous!!!!!!!!! She goes above and beyond for you. Customer and ease of rental process and return was super easy. I will be using this location again in the near future. I highly recommend. Kathy Kelley Soddy Daisy TN
KATHY KPersonnel was very nice and helpful!
Steve ENot a thing
PATRICIA WGina was the associate who helped me. She was very friendly and helpful. Made the experience very easy.
Cherrie CLoved the owners of the pick up spot in Soddy Daisy! I do wish my truck had a USB plug in for my phone charger, however. The rest was great!
Tracy CReturn parking not clear, so parked in only available stop in front of U-Haul trucks parked.
Dennis GWorking with the Sto A Way way storage team was great
Timothy CGreat customer service, all equipment in great condition. Would use this business again.
Stephen MGina went above and beyond attempting to help me alter the reservation.
Jameson RGood location easy in and out. Friendly people running the place,they do a great job!
Dave BSuper friendly and helpful! Thank you!
Russell WWell maintained facility and equipment, and genuine customer service. Pleasure. Thank you, Steve
Steven HThe lady that works at this location is wonderful! She was so helpful in explaining everything to me since it was my first time renting a truck for myself. Very pleasant experience and I would definitely recommend this location
BOBBIE BWhen quoted a price on the trailer I felt it was quite high but what made it worse is she never told me the cost with taxes. when I looked at my checking account it was nearly $400 instead of $350 . still high for turning the trailer in less than 24 hours later.
David CFantastic people, I felt they were concerned with my problem and helped me beyond the normal good neighbor service. I absolutely will use this store again and also will recommend them to anyone who needs to rent a piece of moving equipment.
DARYL WUtilized the Sunday after hours check in on line via my phone and it worked very well. It is an excellent system.
Steve TSuper nice lady, pleasure to do business with.
Russell WVery helpful
FRANKIE LMake the pickup process easier and not require location services to be active on the phone. It was very difficult to get picked up and took us 30 minutes to get going.
John GThere is only one employee in the office. She was not there when I wanted to return the trailer I rented. The office was locked and there was no one to help me detach the trailer. U-haul redirected me to another location for drop-off. This took extra time and I was trying to leave for a trip out of town. Very inconvenient.
Carla B