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RICARDO R
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I have been using U-Haul and the location for year, and they provided an excellent customer service. Thank you !!
OLGA SEl aseo interior de la cabina del carro estaba sucio. Lo demás está bien.
ARGEMIRO FOnly problem. If not texh savvy a real issue. Box for key needs coverage when it rains
Karen Welectronic checkout was a little challenging
Ferdinand MEverything was great.
EDGARDO HThere was bugs in the seat, under the seat, in the door they was everywhere I didn’t notice until I got to where I was going, had to got someone else to drop the truck off.
Anthony FThe rental check in experience supported by the technology is superior to a car rental experience. I found it so easy to secure the rental online, pick up the vehicle and return it.
LESLIE LGreat and fast service!
ANGELA EExtremely friendly and helpful
AMANDA PJoshua K. (Store Manager) was very professional & helpful with the entire process - from rental to return
AJITKUMAR PAmazing service!!!!
Julian VYour after hours online check-out is a mess! I spent 45 minutes with a very nice customer service rep getting the process going to have the website error out and having to do the process all over again. Even your employees think that, although convenient, the online check-in process could be vastly improved.
Edwin FJoshua was pleasant to work with, very nice experience!
BONITA OReceive the truck dirty and with 3/4 gasoline tank. I brought back with Full tank of gas and receive no credit. I spoke with Assistant Manager, and she said I should get credit but needed to contact U-Haul directly.
ANDRES MExcelent service
JESUS CFirst vehicle was dirty and unusable. Second was dirty
JUAN LThe customer service at this location it's the best that I ever experienced at any U-Haul center. A+ to them
santiago lThe return process on the phone was very time consuming. A lot of questions and pictures have to be taken instead of just returning truck and key
JUAN DTheir Is nothing to improve. Service was great.
MARIBEL SVery Nice
CARLOS DThe truck was not clean, and was missing the utility dolly that I requested. Also the gas level wasn't what they said. I barely run 2 miles and had to stop to put gas. I trusted the truck was on the contract conditions and didn't review before leave. I recommend to inspect the vehicle before leaving the facility.
MARCOS MThey didn’t put the equipment in the truck and there was an issue with the booking system.
Jessica RNice guy, clean office, outside bathroom
Jason DAll was great.
ALBERTO CEverything was great!
matthew DJust ensure the interior is clean, floor was full of dirt and steering wheel padding needs to be replaced or restored. Great customer service, no issues through the experience. Merci.
Daniel MJoshua, the office manager is very helpful!
Raj dThe customer service was excellent Joshua. was great he explained everything to me and made sure I had everything I needed
chris sThe truck was dirty inside the storage area.
christopher sManager was extremely helpful
Susan PMobile pickup does not work for Android phones. Verified all settings were correct on phone and for app but ended up having to wait for the store to open.
christopher sMobile pickup does not work for Android phones. Verified all settings were correct on phone and for app but ended up having to wait for the store to open.
Christopher STruck steering had too much play in it. I would not take that truck on the high way.
Ritchie LSelf drop off. Very accommodating for change of location. No issues.
CAMERON REverything was awesome, clean and friendly! The manager Josh is very professional and helpful. This facility should be proud to have him.
michelle yThe manager was super nice and friendly. I would rent here again! I had an issue and he went above and beyond to fix it!
Dominiqua LThe app takes time to complete. Especially the return process by asking customer to use their own device and their personal time. U-Haul should offer credit to complete this process.
Orlando GExcellent service and attention
WILLIAMS NVery satisfied with the comfort and practicality
Daniel MRepresentative who took care of me at the Moss park location was super nice and professional. Very helpful friendly and polite!
Stefane GFront desk guy was awesome.
William BVery helpful and professional - thank you!
Andrew SInside of the U-Haul was filthy, pieces of drywall, full of dirt, blankets were also dirty. Less than half a tank of gas for a one way move over 1 000 miles. Local drive from the facility to the apartment was fine but once we got on the highway the truck shook, was hard to steer, and could not drive over 65 miles an hour without shaking and almost to the point of no control on the highway, transmission issues. Calls to the facility were not answered. Disputed with credit card company and still no response from U-Haul or owner of Storage Sense in Orlando. Vehicle was immediately removed from service when we arrived at destination. If you're going to rent U-Haul's at least make sure they are safe for one way moves cross country. Irresponsible and unaccountable.
Wendy MThe truck was missing the light inside. It had some engine problem. The location was ok, we got there at 5pm and no one was there, then after 10 min a guy showed up he was at this girls car sitting.
Felix LExcelente servicio
Edier GThe gentleman who helped us was great, and the drop off process was easy.
Henry SThe van both driver cabinet and back storage space needs to be cleaned down - was dusty from previous customer
Tin KJoshua provided great customer service
Christine JThe return is little confusing
Narotham GExellent customer service
IVAN AEasy and efficient. Joshua was very nice to work with.
Joseph VDo not use this uhaul location. There was no furniture dolly when I had originally had one requested. THERE WAS NO NOTICE that it had been removed from my cart. If there was no notice I would have cancelled. Imagine waking up at 6:30 in the morning, arriving at uhaul, jumping through the hoops to unlock the truck, only to see that the dolly you NEEDED was not there. Now imagine you trying to move all your belongings with 1 other person in a span of 5 hours when it takes at least an hour to commute between locations. Thank god it was only 1 hour otherwise we would have been even more screwed. Due to this we had to cut our move short and thanks to uhaul we had to spend even more additional time afterwards moving our items. On top of that, now uhaul has the audacity to come and say we have to pay more fees afterwards? There was no apology from uhaul, there was no compensation, there was nothing. I had voiced my frustration and I was not originally seeking compensation I do not mind paying the stupid fee. However, after 2 weeks you are going to charge me an additional fee that is absolutely ridiculous. By the way, when I had contacted uhaul regarding the dolly they had hung up on me making me chase them to figure out a solution to which there was NONE.
Mark BThe only that I would change is the locks pads, it’s very difficult to set the combination
Jorge BThis location is on point! Owner is very friendly and kind! Brand new trucks, great location, would highly recommend.
Brent MI was forced to rent on Saturday and let it stop because Sunday would be closed for rent
Marcelo TThe staff were friendly but noticed cockroaches in the front cabin on both driver and passenger sides. Had to take extra time to ensure none got into our items. Also, did not have a large variety of vehicles but this is a small office compared to others so I understand. If they can maintain cleanliness of the vehicles I would recommend.
CHAD BJoshua (I think that was his name) was very friendly, kind, and professional. Got the rental experience off to a great start. Told me everything I needed to do because of after-hours return. Would rent from them again anytime I need to!
WILLIAM R