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CRETA O
Customer Reviews for StorageOne Rentals Stephanie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The staff was very helpful and pleasant to interact with ..
MICHELLE GThis location is great. Very friendly staff. Excellent service à la clientèle. So happy that I rented from them
RYAN RStarted with the inconvenience of spending 15 minutes on the uhaul app uploading everything for a mobile pickup, only to then be required to go inside and provide them all of the same information again in person. What's the point of mobile pickup if I'm required to check in in person? I would have never downloaded the app and uploaded my personal info. The truck has an electrical/ignition issue that made the parking/running lights stay on even with the ignition and lights turned off. Took wiggling the key in the ignition and turning just right to get it "off." Luckily I caught it the first time after just 20 minutes or I would have had a dead battery to deal with on top of a furniture move. Second, the truck should come with a full tank of gas every time to make refilling it easy. Instead I was given a truck with 3/8ths gas. Worse, the floater in the fuel tank is messed up. When I went to put gas in the guage wouldn't read properly despite multiple attempts to turn the ignition into the on position. It kept showing the tank at 1/4 full. After about $70 in gas it finally shot up to 3/4 full, so now it's a 1/4 tank over what I picked it up with. Could easily be avoided with a full tank at check out. Unprofessional and crooked business practice. You owe me a $35 credit for the extra gas.
BLAINE SThe only thing I thought our truck was supposed to have a dolly didn't realize we didn't until we started moving, but it's okay. I forgot to mention it when we returned the truck.
velienca cThe attendant was professional and had me in out in 10 minutes. When I returned the vehicle it was even shorter. She even went out of her way to bring me an item that fell out of my pocket after I was already in my Uber. Thank you for the very pleasant and professional service.
VICTOR CEven had cold waters ready!!
JAMES EService was outstanding
LORI NGood drop off, have used location before, however they were closed when dropped off The rest of my experience with Uhaul this time was subpar. Pick up and drop off locations changed, no furniture pads, no mattress covered. Had to fight at 7am to get drop off to original location. Will re consider before using again. For 2 days at $600, if they don't stick to the contract parameters, doesn't seem worth it
CAROLYN NEverything was above board! Everyone was nice and courteous! The Truck worked perfectly! Great place to rent a truck!
WILLIAM PDonna's customer service was awesome. Thank you!
DONRELL MNot the locations fault, but the U-Haul site was freezing up and it took a while to pick up the truck due to that.
NANCY KThe employees at this U-Haul were some of the greatest employees that I ever dealt with very understanding during my move. My wife had a stroke and they accommodated me during these times. Great company.
JEREMY GI was charged for a fee that I would have declined if offered; I was only $5 and I am a regular customer of UHaul, so much so my card is on file. I don't mind paying the vig for things in life, but give me the opportunity to decline, don't slam me with it.
RICHARD AN/A. Customer service inside the store was great and made helpful suggestions that saved my back. Great job.
LANCE CThe location could open earlier, though I guess you can rent online. 10am is too late. Rental process is clean and easy.
KEVIN MThe person that helped us in this location (a woman) was amazing! Super nice, friendly and professional. Deserves a raise!!! Thank you!!!
Martha BI picked up before hours and dropped off after hours - never interacted with anyone, but I was happy to see parking spots when I returned with the 20 footer.
Gary GThe unit was dropped during after hours.
ULYSSES BThere was nothing to improve. Their customer service is excellent nothing shot of top tier!. I was having the worst day ever and they were the brightest spot of me moving they made me smile and laugh. I also had another location where I was supposed to pick up the U-Haul and it was super far away And I was so glad I was able to transfer my truck to a closer location. They were awesome!!!
doneisha hI have this weird experienced with this trick. I drove this equipment 20 miles exact and used 6,93 gallons of gas when I refilled the fuel from just across the street from your location. which is weird even a commercial semi truck do more than 7 or 8 miles per gallon of the diesel . I just don't see a small 20 feet box truck using 6,93 gallons of gas for 20 miles, unless it is rigged. That is the only thing I can think of. Someone is scamming the customers. Or Are you going to tell me your trucks only do 2,89 miles per gallon. ( fyi I did not use the in-tow mode/ because i previously drove semi for living). I hope someone look in to that and rectify the issue. And I will avoid this location for just this particular reason.
Amarjit REverything about the rental was very easy and the staff was super helpful
Deborah HEverything went well.
ANTWON RI can't think of one thing. Everything was seamless
RONNIE WThe young lady I spoke with on the phone was helpful and welcoming. Her energy did not change when I spoke with her in person. Keep that up. I know people can be difficult to work with at times. Thank you :)
DAVID CFriendly service!
LISA NStaff was helpful and very personable
APRIL OGreat customer service at this location
BERLENDA SGreat experience. I had gone to the location on Stephanie Pl, in Henderson, and the young lady that helped me was a 2 star or less with regards to her customer service!! I had booked the Paseo Verde Parkway location and went there by mistake. Donna was more than helpful and provided me with EXCELLENT customer service! I will definitely use this location again if I need a rental!
ANGELA HThe only problem I had, was the driver side door would not open from the outside had to climb in from the passenger side. But the worker was awesome.
DESIREE RNot a thing very very nice worker's
Gloria RExcellent service!
KARMEN PDry friendly and helpful
DAVID HClean and easy.
KARMEN PRude lady, didn't even bother to look at the truck to verify it was safe (which it WASNT). Truck was in rough shape, the steering was horrible and unsafe. Had problems refueling tank would never get full properly. Uhaul overcharged me for a dirty truck that was clean and had ZERO gas in it, they were sure to charge me a cleaning fee for no reason. I called my credit card company to dispute the charges cause because this is a huge SCAM, no fuel? Plus I tried calling UHaul corporate 5 times and none of the staff resolved my issues because the computer system was broken, so it's doubtful this will be received. Please contact me to resolve this overcharge dispute. Overall horrible rental, no fuel, no service, charging me without consent, how can I expect to pay for a rental and it's doesn't have gas? Unbelievable.
CHRISTIAN DQuick and efficient staff. Thanks.
John WThe couple in the office were fantastic!!!! Super helpful an friendly
NANCY LExcellent experience...................................
HAGOP HS.O.
ROBERT AProfessional, Very Clean facility, Friendly
James TThe entire experience was great. My family and I will definitely be returning to this location. And also referring them to friends and family.
Karen EThe axel broke on the truck leaving me stranded in the middle of nowhere. A 4 hour move ended up taking 16 hours due to towing , new equipment, transfer load etc. then gal asked me to return the truck to a different location as the one closest to me was full. I got it there after hours that day and then gal had the never to charge me a $100 fee for returning it late. I'm stunned.! I will publish this on social media if this is t refunded and an apology provided. Unbelievable.
DAREN SGreat customer service very friendly people.
regina kMerci.
Charles ZExcellent customer service.
DONTA RNice team there at the location
CHRISTOF MEasy to use app!! Thank you Donna for all your help!!
Filipo SCustomer service was amazing. Ty!
WILLIAM CThe wonderful lady at this location was friendly and very helpful. We will definitely be back soon. Merci
ROBERT CThe 20 ft. Box leaked water as i passed through a storm in Oregon.
ROBERT JDonna and the folks at U-Haul and storage one are awesome and I use them all the time and recommend them to my friends and family. They are truly exceptional, and they maintain an excellent image for U-Haul.
RAYMOND TThey are really nice there. As always
TERRY WThe equipment, especially the 20ft trucks, were packed right next to each other and it was hard to enter the vehicle. The phone service was spotty and it took 15 minutes to check in because it took a while for the photos to upload. Other than that it was easy and clean.
Devin BThe truck exterior and storage area dirty. The clerk was very pleasant and personable. A pleasure to do business with. Recommendation-Clean truck prior to giving it to next customer.
AARON RThey were expecting me!
DAVID LThey over charged me for gas. And I had pictures matching what I had the tank at and they still over charged $25 in gas. Then the lady gives me a number to dispute the charge and the number doesn't even work!!!!
amanda bDonna is awesome, and this business is a gem here in the valley..
RAYMOND TExcellent. All around.
JASON BThe truck I rented is in need of service. The transmission was all over the place, the steering suggests bad ball joints or control arms. The tires were noticeably imbalanced. It honestly felt like it was shaking itself apart. The staff was very friendly, I have no complaints about Storage One or Uhaul as a whole, just feel like the truck should have been better maintained.
PATRICK WKeep up this amazing service was pleasure and Donna was amazing take care of her she is gold
LIOR GFront desk lady was very helpful and had a great personality!
DYMONDE HThis company is a rip off. I will never use this company again. They claim you have not returned the equipment when you have returned it and charge your credit card. I will never recommend this company to anyone ever again. They claim the equipment is not returned I believe it is an inside job to take advantage of the customer. I am very disappointed in this company. They just lost a returning customer forever.
GWENDOLYN PGreat service, they even coated a truck at different location to accommodate dates I needed. Much appreciated and will absolutely refer! Merci.
ROBERT BAucun
Brooke MVery good service.
RICHARD JTransmission is going out in the truck I borrowed. Everything went just fine tho. Keep up the great work!
HADIE I