When I picked up the truck, they told me one price, when I brought the truck back to return it, they told me a much higher price.
MAMUKA B
Customer Reviews for Stowaway Self Storage III LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly and knowledgeable staff.
James MFriendly and knowledgeable staff.
JAMES MThe truck was great and the lady who rented it to me was wonderful and kind.
Julie GBrakes on truck were horrible.
diane bThey dont tell you everything there is to know snout renting their truck! They overcharge! Very poor customer relation! Will never go back to them to rent again!
JULIAN MWindows were very dirty and hard to see out of with full sun. Also air freshener was distressing for someone that has a sensitivity to fragrances.
Richard RVery friendly and helpful staff. Easy and fast check out.
Randall WGo over the vehicle with all customers. Not just to review any damage but to go over the U-Haul's features. I was told to just drive away with very little info on how to operate the truck or work the back door. Fortunately, I've rented U-Haul trucks before so this wasn't a major issue. But I was a little confused when I noticed the tow indicator lamp was on (it looks like a hitch trailer to the right, under the speedometer). So my recommendation is to have the rental location review all of these features before letting customers drive away.
Jeffrey PMy only complaint is about the truck. The radio would not turn off or change channel. The drivers door did not close properly. The people were friendly and easy to deal with.
THOMAS CExcellent service
Dinkar SThis was a great experience picked up truck on time and paper work was already to go and it was a quick and very painless process. The truck was clean and served our purposes very well. As we are in the process of preparing to move we will definitely be using this facility again to rent another truck.
Elizabeth RThe dolly and moving mats were not in the van. Driving cabin smells like cat pee
bjorn sKnow more about our corporate account so we don't have to produce a credit card, which wasn't needed after all. It's not the location's fault. It seems to be an issue with Uhaul's interface.
Matthew DJust continue to do your job. What do you want, a medal for doing your f-ing job? You rented me a truck. You weren't solving world hunger or curing disease. Just stay in your lane and rent trucks. As long as you do that, you don't need to worry about sending out stupid 3 question surveys.
Peter MReservation was never set up, Despite receiving a despite receiving a confirmation email from the site. Arrived at the location at 7 AM and wasn't able to take the vehicle. Had to call U-Haul customer support and speak with the manager in order to set up reservation and retrieve vehicle.
Tim VNothing at this time. Both of your reps that I dealt with were very helpful and courteous. Truck was available as requested. I love U-Haul and will use it again. Ken Foy
KENNETH RHeather is an outstanding member of your U Hail team
Alexander KI'm very happy with the service provided by Heather, and her thoroughness and attentiveness. It was an absolute pleasure interacting with her and I am very pleased with her friendliness and professionalism. She is an asset to U-Haul and gave me an affordable 1-Day rental. Thank you, Heather!
David CHeather made everything so easy!
joseph BOne of the best experiences at U Haul! Excellent customer service and efficiency! 5 stars
Myate GQuick and easy rental, which is what I needed.
James RWonderful experience with the U-haul. Heather was great to work with.
Robert HExcellent Service
Kevin FHighly recommend this location- service was GREAT, friendly and very professional!!
JANICE ANothing! Heather was outstanding. Spoke once with Al, and he was just as professional and helpful!
Sally AVery kind and helpful experience
Scott ZMileage rate too high.
James EAll good
Victor BHeather was great with the service and all worked out I will be using U-Haul again in the future. Merci
Debbie THidden fees not discussed at time of rental. Final bill was $88 higher than expected due to rental rate charge, rental charge and safe move charge. I am unhappy. Truck was fine but hidden fees made it nasty.
Daniel WRenting, pickup and return were easy. Van was in great shape. Good price too!
Willam SI had a need for a much larger truck. This location did an excellent job of getting me whatever they could. It would be helpful if U haul could get more options to this facility. What took me 6 days to do could have been done in half the trips if you could have gotten them more larger trucks to rent. Heather was excellent in working with me and I appreciated everything she did to accommodate me.
Russell LEasy transaction both pickup and dropping off. Truck was clean and in good condition.
Daniel KIt was a very easy process with the app.
Marcy RA fast in-and-out experience, smooth and straightforward.
Dale HThere was no indication that the truck was properly cleaned and sanitized. The location is not setup to do so. Much better experience with Penske
George RHave the gate allow a little more time to get thru after entering the code. Overall, a good experience and staff is helpful.
David SThe vehicle itself was very dated. The window crank popped off every time I rolled up or down. The steering wheel wrap was so worn that the adhesive, or perhaps just a break down of the material, resulted in my hands sticking to the wheel/ tacky for the duration. Also, having navigation connections particularly for longer drive times, would make sense these days, though aware these are older vehicles. Otherwise the vehicle drove well enough and the pick up/ drop off process simple.
Kathleen MReally efficient, pleasant and well managed.
William HThe truck it self smelled terribly . Smoker was in it prior and was dirty.
Arif HThe staff there were very friendly and extremely helpful.
Eileen BThe driver side door would not close properly and the wheel alignment was not straight. It was a little difficult keeping the truck straight.
Angelo LThe woman who checked me in& out was FANTASTIC.
Lauren BThe person all the sales it was a new unit area she’s a excellent help her first name Heather she’s a excellent good help to me and everything I was hopeful when I called everything was ready waiting for me to sign great job
Satima Hvery efficient pickup and dropoff. quick and easy.
John ZThe woman in charge here goes by the name Heather and she is always friendly and very efficient. Never had a problem and because of her i rent uhaul from this location all the time. Only thing i noticed is that the engine idles a little rough..... other than that...... thank you for being a great company. C u next time.
ROBERT HThe van was extremely clean. I would definitely use this location again. The mobile check-in process was a bit challenging, it timed out and I had to start over, but we got it done. Merci.
Kelly Oa pleasure to work with
STEVE GHeather Customer Service Is: Fast…Friendly…Efficient! Five Stars ⭐️ ⭐️⭐️⭐️⭐️
John MI honestly cannot think of a single thing to make this better! This is the third time I've used this Location in the past 1-1/2 years. It's always been an excellent experience!
Kristina WAl is a great manager of the facility. I never dealt with other U-Haul operationsin the area and this is the best.
Steven GThe location was fine But that wasn’t the location I supposed to get my truck ., that they never let me know head of time to not driving down Edison NJ from Allentown PA to drive back to Flemington NJ., And the office was closed 😡
Carmen JIt was a Sunday and the place was closed but it appeared very neat and clean
WILLIAM SNOTHING...EVERYTHING WAS PERFECT!!!
Tom DOver all this location and location manager was excellent.
Venkat PThe hand truck I ordered wasn't in the vehicle. Took me 45 minutes on hold with the 800 number to get to a person. The only remedy was to find another open U-Haul location who had one for me to use. It took two tries to find one.
Jeffrey DSend the trucks out with a full tank Great service. Thanks
Bruce B