Missing hook on the tie-down chain, secured by bungee. Also, I wasn't shown how to unhook trailer hitch. However, the car dolly worked flawlessly!
KENNETH J
Customer Reviews for Swartz Tractor Sales and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Actually honor the guarantee and get new staff at the Springdale location
Cody PWe rented two trucks for a Christmastime Food Basket Delivery. This location did all the work for me and all I had to do was pickup the trucks. Super helpful and offered to do even more. Very thankful.
JASON BVery helpful, courteous and professional!
JACQUELIN SMy first time to use U-Haul, and you all are great. Keep up the good work
SCOTT TFilthy dirty truck
PRESTON LThere were some screws left over in the truck which were easily sweep up.
Hannah LI called the number of the person in charge in this location and never answer and then I called Uhaul.com and they helped me this location was closed on Sunday
Abdirisak YHad no problems.
michl sThings could not have been better.
Tammy GU-Haul rental was available for pickup on time. Excellent customer service. No issues with the vehicle, and the drop-off process was smooth sailing.
David TOutstanding job!
Kira WWe were originally to pick up at Games & Things who we had used in the past, but they were a no show at pickup time. The no show delayed us over an hour with loading before dark.
Leatta WI was TRIPLE CHARGED!! I only had their trailer for one stinking day and they charged me for THREE!!!DO NOT RECOMMEND!!
Austin FTruck had no gas in it. The engine light was on
Charles AVery personable and helpful
JOHN JThe online reservation process was flawed as once we went to pickup the truck all the paperwork had to be redone. The location had no idea on how to process the online reservation. She blamed it on monthly updates and changes from Uhaul with no instructions on how to implement the changes. It took an additional 1 hour out of our scheduled move.
Karla WFirst time that I have used uHaul. Can't think of anything that would make it easier than what I experienced. Swartz tractor was great to deal with
Eric WLady ran my card more than once was charged more than told plus was told no deposit needed. Had to pay a deposit paid 50 on card 50 cash yet to get either back. Had to detail inside of truck it was full of cat hair. I am allergic to cats. Sneezing and swollen eyes. Made my move unbearable at the least. Wasn't only stressed from having to move. Stressed bc was charged more and suddenly charged a deposit. Yet to get a dime back. Called and was hung up on. Had lady at drop off note about my swollen eyes. Emailed them too yet to hear back from them. Feeling down right outraged.
Shelly PI rented a 6x12 trailer on Wednesday 5-23-20 and returned it on 5-24-20 the uhaul had a flat and I changed it with my own spare and called Swartz ahead of time to let them know what happened and she told me to return it and just take my spare off and no worries. Today 6-1-20 I wake up to a charge saying I rented the trailer for 5 days and an additional charge of 119 on top of the 39,99 I already paid, if there was an issue with the flat they should have called me before charging my card I paid for the extra insurance and didn't do me any good.
CHRIS HSo easy to work with
DAVID PWas charged for 21 miles over allowed mileage but truck had a half tank more gas in it then when picked up. 21 miles= $8.40....half tank of fuel =$40.00. Not to fair to customer. Allowed mileage should reflect from pickup point to house being moved from to new house to drop off. N it pickup point to drop off point...customer doesn't live at either pickup or drop off point.
Edward MThe agent was rude & unprodessional. When I lovked the kwys in the truck I turned to the agent for help & she promised to resilve it. A day & 1/2 later, the agent didnt resolve the issue. The equiptment was damaged, dirty & defective. After renting ut I learned the windshield wipers did not work & the key would not uock the passenger door. When I returned the vehicle ti this agent, she was extremely disrespectful & abusive
Katharine RI was left to hook up my trailer to my pickup by myself, which was not a problem. I was surprised that the wiring harness from the trailer to my pickup's plug was not included. The facility had a harness which they sold to me. Of the several UHaul rentals that I have had in the past, I have never had a trailer that didn't include the harness.
Stephen EThey put the wrong return date on my contract causing me to return the equipment a full day early. I wont use uhaul ever again
Seth BThe trailer had NO trailer lights at all. Did not know that til we were on the road on our vacation and tried to use them. 13 hour drive with no tail lights or brake lights.
karen NVery nice experience
danny cGive employes more training
Lori MDon't cheat the customer out of more gas money and fees then it should be!! Also have employees that are not so rude
Felipe SThis was a great customer experience do not change it
ROBERT MEverything good
Craig JMake sure the ice is removed from the wheel areas lol
Carol AVery efficient, caring staff. Made our move much easier.
Edward SThe person who checked us in did not look at the truck with me. There was no dolly, I had to go back and get one. She was overall not friendly or helpful.
Michael WThe location does not know how to do corporate rentals. I gave the original location "The building Store" 2 purchase order numbers to use in the res ervation of and rental process for 2 trucks. first, to get the equipment we reserved we had to go to ANOTHER location which was not nearly as convenient as the one next to our new store, then they tried to require a personal credit card to get the trucks. I now have received BILLS for the truck rentals!! The corporate P.O. numbers are 890853 and 890854. I am forwarding this incident to Dollar General Fleet Operations along with a recommendation to start using Ryder! WAY too much hassle! Rented 2 trucks in Joplin, MO in September with NO issues or complaints. Charlie Shaw Phone: 417-434-4736
CHARLY SThey were very friendly very helpful. I got there just at closing time and they were a lot of help. I cannot see any thing that needs change
alan aMake check out times faster. Took half an hour to get processed when I was the only person.
Jonathan LI thought the price was a bit high for a 4x8 trailer but it was in good shape, tires were good. No issues. Thanks
Maryanne BVery friendly staff. Went above and beyond expectations.
RANDALL G