Everything from customer service to equipment was perfect
Christopher L
Customer Reviews for TN Valley Packaging & Container
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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As far as I am concerned there really isn't anything that needs to change. The employees were very helpful and friendly. It was a pleasure to take my business there. I will definitely recommend anyone that I come into contact with that is looking for a place to store their belongings or need a U-Haul to bring their business to that location. I want to send a Big Thank You to the guys that work there.... They were Great!!
DAVID GFriendly and knowledgeable staff.
IVAN CAmazing place to go to excellent costumer service good people
NATHAN WReturn rental after hours
JONATHAN SThe folks there are wonderful. No one can beat their customer service.
RANDY PTruck pick up was eventually 20 miles from initial location. But on a more positive note, I was given an extra 33 miles free for having to go to another location.
Kelly BThe rental place was amazing and I would definitely recommend them. The equipment was clean but there are leaks along the ceiling and our stuff got soaked in the rain pouring in through the truck. I don't place any fault on TN Valley for this. The man we rented through informed us that they had just sent the truck off for repairs and was concerned that it came back with issues still. TN Valley is doing everything on their part to keep their equipment in good repair and clean. U-Haul didn't fix the leaks and the customer claims didn't help at all. I'm very disappointed in U-Haul itself. As for TN Valley, I'd go back any time but I'm not renting that specific 26 foot truck again. U-Haul can do better than that.
Kimberlie DThe assigned truck could be isolated and easier to find
Jennifer CGreat employees. Always very helpful. Excellent location.
Michael MThe people were friendly and the customer service was excellent.
JEFFREY MI had an accident. The claims process is NOT working for me. Other than this, U-Haul is terrific.
PATRICK TI highly recommend This location. We were in and out of there within thirty minutes. We rented a car holler. The guy was very knowledgeable of everything.
CYNTHIA DI had a very high quality experience with TN Valley Packaging & Container. The 6 x 12 cargo trailer I rented was in great shape. Employees were knowledgable, friendly, and helpful. Business hours were great. A+ rating from me.
Thomas RNo improvements needed good team
Clyde BThey were great!!!!
HEATHER SContinue as normal.
ROBERT JY'all are great 👍
BILLY CWe rented a Tow Dolly and U-haul and my only complaints was when we got to the car to tow the car and put it on the Dolly, the straps that you put around the tire, we're all knotted up and almost imposs It is like a submitted review like they sent us a thing.Saying thank you for returning to you allible to get undone, it took us a long time just to get the. Straps undone to be able to load the car.
Michael BKeep doing as you are well versed in all phases of the U-Haul business and do more to satisfy the customer as possible. I wish all businesses were as conscientious as you.
ROBERT JWorst experience. Made a reservation 3 weeks out for a pickup of a 10 ft truck mile from our house and the night before our pickup location was changed to 20 miles away. Got to that location and it was closed. On the phone with Uhaul, and they blamed me for the location change. Finally got another truck and the only size available was a 26 ft truck when all we needed was a 10 ft. Put us 2 hours behind on our move schedule. I hope I never have to rent from Uhaul again.
Toby CContinue with keeping units clean, having knowledgeable, and very helpful staff personnel. This facility is in a convenient location and is in a somewhat open area for both picking up and dropping off units. These people have your interest in accommodating you with options and helpful tips to fit your needs.
Robert JRamp would not work. Had to call uhall… no help. Called wrecker for $200 to place the car on the dolly. The place I picked up the dolly had to take a small sledge hammer to move the ramp out.
Larry RMay want to reconsider using Arab Mini Storage for reservations if they aren't going to have someone's request prepared in time. Uhaul customer service did an amazing job rescheduling to get us a truck.
Arne KAn easy and simple process
Jamesw ANot one thing! The sweet young lady that assisted us with our order at the desk got us on on the right track. Then the nice gentleman helped us get the trailer hooked up properly so we could be on our way. We were very grateful for the service. Thank you!! :)
Lee OVery friendly staff.
Ira JStaff went above and beyond!!
Patti UEverything was excellent! Just keep doing what you are doing:)
Samuel TGreat service! Great guy who helped me! Definitely use them again!
Becky HIt was an overall good experience !
Louis WGreat service! They took good care of or needs.
Henry KGreat Service!
Henry KIt was a very pleasant experience.
Kenneth E | Expérience généraleThe manager was great. Even met me up at the store on a off day to ensure the checkout process
Joseph SThe guys were great to talk to and were very pleasant to work with.
David TTry putting a little lubricant on the ratchet strips on the tow dolly
Jerry TAwsome Team .
Annette PVery helpful.
Annette PEveryone was friendly, helpful, and competent.
JUDITH BVery nice people and funny too best experience ever
Erica BThe only thing I really don't like is that you are not able to back the car dolly. The dolly pulls nicely but would like this option.
Travis HNothing.
William SBroke trailer
JAMES RGood customer service. Equipment was clean.
Matthew CPersonel was knowledgeably and courteous
Divian MI've rented U-Haul vehicles before and never had any problems, ever. Always a great experience.
Randy PGet your computer programs updated or at least where they can be used. Waited almost an hour when the truck was brought back, due to computer functions. Needed an appliance dolly. They found one at another dealer but they wasn't open, on Wednesday at 10 AM, this is rediculous. You have all these places with your trucks and expect people to go online to rent them???!!! No one around. I don't do business that way!!! The people where I rented the truck was great very nice location a lot of items to buy if needed. Only thing wrong with U- Haul is corporate. Best get your act together!!!
Herbert BAllen was very helpful. Truck was clean and ready to go.
Ernest R