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MARK O
Customer Reviews for TAJ Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I asked for truck return in Bourne MA, and learned that they'd assigned me to East Wareham, which was very inconvenient. U Haul truck was very good equipment. All the people I spoke with were very nice and wanted to be helpful, but I think they're used to U Haul itself being a horrible system that is unreliable at best. If they didn't have a near monopoly in this business I'd never use them again!!!!!!!!
Richard MYes. Was referred by another uhaul place that didn't have what I needed. Made the reservation for me. Great experience
STEVEN MThe employees made it easy to do business and helped attach the trailer, secure it, check lights and get me on my way. I will rent here again.
ROBERT PGood Customer service .
ROBERT SVery helpful and friendly
James REverything was great!
JAY HI did self drop off. Place was fine. Didn't talk to anyone.
Mark SYour rep is excellent
PAUL MThe gentleman behind the desk who cashed me out was amazing and had terrific customer service!!!
DAVID HExtremely organized and friendly service
MICHELLE GYou totally screwed me on this rental. I was sent to a location that had no trailer and then redirected to a location an hour away. The screwup cost me two hours and 100 miles that I hadn't planned on. The small reduction in cost didn't come close to covering the inconvenience.
SUSAN DPickup and return were quick and easy. Truck was great! Mohammed was excellent! Great experience!
VICTOR FThe interior of the truck was very dirty upon pick up, but I’m being charged a cleaning fee for a mess I did not make.
Joseph Dalways great service! Thank you
DIANA PMohammed was excellent. Friendly, customer service oriented and helpful.
Charles CYou changed my drop off location, making the return difficult. This seems like a constant move, I will cation all my friends to understand this prior to utilizing uhaul
Frederick HOverall, the 15 foot truck I rented was in good condition. It could have been cleaned out (cabin area) better though. There was trash on the floor and some sticky residue left on the dash from previous renter.
MICHAEL RMake your online information more accurate. A search on your web site said no small trailers were available yet this location had one .
ROBERT CVery helpful, very nice and courteous
PAUL SYour online experience was not very good.
Ryan SBusiness was not open yet at 8am. Maybe 820
John Vexcellent customer service !!!
ANDREA BReserved truck on thurs for Saturday. Even went in person to the center. On set morning truck was not available . Would not be available till 7:00 pm. Was offered a larger truck at more money. Finely negotiated a better milage rate . Truck was clean. But needed front end work... Later When I returned truck I mentioned a bad headlight and loose front end. The attendant was only concerned about headlight.
JOSEPH PThe gentleman there is fantastic!
CHRISTOPHER FI was told that if I returned the rental a day early then I would be credited for the early return. I ask at both the pick up and drop off times. Never was I told that I had to have the vehicle back by a certain time to get the one day credit. Because I returned the van later in the day then the time when I picked it up, I was told by a district manager that there is nothing he can do and I have to pay the full price, even though the van was back at least 15 hours earlier than what my reservation was. This is horrible customer service and it's very misleading to the consumer. I would like to have some compensation for the misinformation and credit my for the 15 hours I didn't have use of the van because I returned it early. I will look elsewhere for any other rental needs in the future if I don't have positive resolution to this matter.
JANE CNo problems with location problem I have is with U-Haul I rented at aubushan hardware in carver U-Haul transferred to another place in Wareham to insure was available an hour before pickup they called to advise customer was late and truck wasn’t going to be available to about 3 1/2 hours after my original pick up time but we could rent from another place so with no discount or anything I had to go further away
JASON NThis was a horrible experience. It took my over 1,5 hours to get my truck. The truck I reserved a week ago wasn't available. The location I picked which was convenient wasn't able to get me any truck because the app wouldn't work. I was transferred to another location out of my way and the app still didn't work .
MICHAEL LThey charged my card again 2 weeks later after using the uhaul
Markiese TFriendly and helpful staff
Stephen CVery helpful - great customer service and super convenient!
Timothy BThe owner was super nice !
Caitlin RWe did a guarantee reservation out of this location and was told we our reservation didn't exist. We had to get a more expensive and larger truck which was updated on my online reservation that we were told didn't exist..
Sarah AThe location was not where we wanted to pick up the truck. And one of the back brake lights was out. U haul changed the pick up location and time very last minute.
Michael AEasy.. great pickup ! Van was beautiful.. I recommend this place for everyone's needs!! Thank you
Pamela CThe location was great, and the staff was very helpful to me. I must say, though, that online reservation and mobile app pick up service was a disaster. The online reservation allowed it to be booked as non-mobile pick up. However, this location only offers mobile pick up, which meant it took nearly an hour online with customer service to straighten this out and receive my rented vehicle. based on this experience, I will not be using online reservations or mobile pick up in the future.
Cheryl FThe person on the phone and in person were both helpful, efficient and charming. I will be renting again later in the week & will not hesitate to return.
Brenda MI found the owner to be one of the nicest men I've ever met. And I'd go there for my uhaul should I require one again. A great and easy experience.
Loretta WThe truck was find but older! The engine was very loud! The truck did their job but probably needs to be retired!
Ann FThe service was great and the truck was clean and well maintained.
Tom LEverything went very smoothly. The man at counter was very helpful and pleasant. I would highly rate this location.
Rebecca HWhen doing the automatic pickup I wasn't given the lockbox number or a combination, the truck was almost out of gas when I picked it up, the back wreaked like it was last used to haul porta potties.
James WMr. Ghwein was very pleasant to work with.
JACKSON GCome out when you give someone a truck… look it over with them. Show them how to put the windows down, change the heat, work the radio, the defroster etc. check the mileage. My mileage was only filled halfway not 3/4. The salesperson was nice but, I asked for extra mileage and went over by 22 and I'm being charged an extra $82. I'm NOT happy! Then when I dropped it off the guy wouldn't come out to check the truck and I didn't have to sign anything. Who does that?
Karen PThe owner is the person you deal with. He is very efficient and gets you on your way quickly.
Mark RGood, friendly staff.
Stephen CTrailer travels very nicely behind a suv. Very happy that I rent the trailer to move some things.
Bobbilee LVery nice personnel at location.very Thankful
Linda HExcellent, thank you
WILLIAM TRepeat renter at TAJ and long time uhaul customer. Great, easy, friendly service at this particular E. Wareham location. Merci encore!
Nicholas LThe operator of this location was extremely friendly, courteous and helpful. Outstanding customer service.
James D