No suggestions! Everything was great, especially the communication and service! Thank you so much!!
KAREN B
Customer Reviews for The Ship Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Definitely, this is the best U-haul in town
Kaleb WVehicle was filthy and had low tire pressure light on. Smelled of someone smoking, a lot in cab. Disgusting.
William LBest Uhaul, location and customer service
Felipe LQuick and Easy, very helpful
Sam TExcellente service.
Dunel FThe truck smelled bad and the drivers window was down and after the rain the entire drivers side was wet. Also, I recommend putting a phone holder in the trucks, to make it easier to follow gps directions.
Chris CSome of U Haul procedures are odd and awkward. Also not being able to pick my preferred location to drop off is irritating. The guys at 2500 Airport Thurway are the the best.
REGINALD WBien
Jeevensky JExcellent overall. Staff were a delight!
TODD TA little tricky to rent / return online, but overall was a very good experience and transaction.
JEFFREY CExcelent atención
Luis SExcelente servicio! Los recomiendo.
Bryan HI had issue after issue from the moment I reserved. First somebody's information was put on my account. And then my card was charged for their reservation. I had to redo my reservation because of this. Then on the day I was supposed to pick up the reservation, I was sent an email saying that there are no trucks. My location had to be changed. Overall, this experience was horrible and very stressful.
Sydney HGood service Good people Good store I'm in people this store very nice Good store.
Freurisca JExcellent atencion
Heberto NConnect with real u haul stores not gas station dealers in Tallahassee. It was not easy to return with no real agent present.
Judy WEXCELLENT, SERVICE
ALEJANDRO BShe was nice and helpful.
ROBERT MThe business owner was cordial and knowledgeable about everything that I needed. She handled everything herself and was very helpful. I praise God for that lady.
RONNIE AShip Station was excellent, professional and on their game. 10 for 10. They know what they are doing. Ship Station Rocks. =========================================================================================== Now the 1st place Uhaul sent me to was called City Market and it was a dump, a real S*Hole. The establishment smelled of cannabis oil, was an apparent hang-out for cars blasting rap and the inside clerk had no idea nor involvement in the rental. I was shown a card with a phone number that rang and rang, then a transfer to a man who tried to do a phone checkin and then hung up on me, then when called back didn't even answer the phone at all. This place should have its contract pulled. 0 of 10. ============================================================================================ Uhaul Service number was VERY VERY helpful to fix my problem and got me on the right track to Ship Station. 10 or 10 for Uhaul customer support.
CHARLES MA better reservation system to know which equipment is available on the time needed. For example some app where says if the trailer or truck is free to use not exactly info's but for use in the term of hours or day writing a trailer # and said by app where when it's busy or not. Like a calendar or chart map by the or month etc. and thanks for being a great service wife around the country.
MARTIN Dbest Uhaul in the area of Gainesville very helpful
Courtney BEverything was perfect and easy to do self-pickup and return.
MICHAEL MNot a sign indicating U-Haul office. Did not check on equipment upon return. Did not assist with unloading.
Warren MECELLENT SERVICE, VERY NICE STORE
LESTER MExcelente atención
WILSON LUnits windshield leaks on drivers side at the top and wiper blades are horrible.
LAURA RAmazing
Lori FAs a frequent renter, I can confidently say that this UHAUL location in Gainesville GA is the Best. The staff's dedication to excellence, surpasses my expectations. I will keep all my rentals at this location, for now and forward...
rosie eKeep doing what you’re doing Your customer service is amazing
DAWN SExcellent Customer Service, those lady’s help me with my rental, is the best uhaul in the area , The store is very nice too
JUAN RWe had multiple issues including this site accusing us of stealing, not seeing we did return on time and being charged an extra day incorrectly
CHASE RThe lady i spoke with was very courteous. I picked up the truck marked it clean until I got home and opened the passenger door and dog hair flew all in my face. It was all over the passenger seat, floorboard and cup holders. I called immediately and she addressed the situation. I also received the truck with low fuel but I returned it over a half a tank full and had the truck detailed inside to remove dog hair and sanitize. The lady truly apologized and offered for me to change it out. Even though it wasn't cleaned properly she remained professional!
Shavoyne PReturned tow dolly at 3 pm as indicated , business was closed so I proceeded to do self check I on site . Next day a lady calls me saying that I hadn't returned it & after I told her I did return it and self check in she kept on saying it's not there. I told her it's right back where I grabbed it from & she wanted me to tell her exactly where , sounds like someone didn't even bother to walk around their lot. I use uhaul all the time and this is by far the worst experience I wouldn't be mad if the ladies tone wasn't so demanding and arrogant.
LUIS JFire this location. It's a very poor representative of your business. None of your professionalism and practices were used at the location. When getting the truck l rented, it was not cleaned at all. I have the pictures of the truck with dents, staIns, dirt, and broken glass; 1/4 a tank of gas. No service inspection before leaving. Upon return, doors were locked (with worker inside). I was not served. Worker walked out. Locked doors. Got in her car and left as I attempted to get her help. I have pictures of where returned vehicle was left.
RICKEY YYvonne provided great customer service. Everyone was very kind there.
John HI rented HO1046 12FT. trailer . The left light would not work and the hinge on right side of ramp been broke . I rented this trailer about 3 months ago and it was broke then. I told YVONNE about it. I was told that they reported it to UHAUL MGR. Hopefully it will get repaired because they can become safety issues.
rene rAssure equipment is roadworthy. Lighting issue caused an unnecessary traffic stop.
Scott JEl servicio es muy bueno lo recomiendo
Martin MThe Gainesville drop off location is a good location. Definitely a little confusing because they have mailboxes, gifts, package shipping and UHaul RENTALS!! The lady checking us in was unaware of the trailer we towed or the additional day to return the truck. We returned the truck clean and with two gallons of anti-freeze the roadside guys left in the truck. I had to explain the whole issue to her as again she was unaware. The truck performed good on the trip to Walnut Ridge, but the next day it was overheating when we arrived in Olive Branch to pick up the trailer we were to tow to Chattanooga. The staff at Olive Branch did add some coolant but refused to provide enough to fill up the reservoir. We went 11 miles before it overheated again. Then we waited 2hours+ as the temp dropped for the roadside guys to appear. They put on a new water pump and an additional part while we waited for another 3hours+ in the cold. Uhaul did not offer an overnight hotel stay so we drove all the way home to Gainesville, GA and arrived about 3am. I believe Uhaul owes us some renumeration for the hassle. Paul, 470-504-4280
PAUL WThey were very rude and they haven't put my money back on my card and they said that it would be yesterday or today they are full of s***
BRANDI BLove this location! Super friendly staff and great customer experience!
STEVE CSuper friendly staff!
Jeremy OThe location was convenient for pick up and we'll maintained by friendly staff. The corporate rental side was not up to par, didave the size truck i needed available so after downgrading at pick up I was told that location didn't have 1 way in truck I agreed to with corporate so I had the inconvenience of returning the truck and hour back paying extra mileage and fuel charges. Corporate should maintain better records of availability.
JOHN BGood service
Elvin RExcellent drop off experience. The lady working was so helpful and friendly. My rental experience has been EXCELLENT all around. Would rent again if needed.
RHONDA MThe truck had some dents in it and the engine was very loud but the truck did the job and customer service was very friendly!
COREY CThe clerk at the store was very helpful and pleasant!!
Debbie RHad an issue not shifting gears when going down hills or stopping. Seemed like it was stuck in a higher gear.
Thomas SI double-paid for fuel. I put gas in it back to 3/4 of a tank as it was when I picked it up, yet I still had to pay $18 for fuel. This is ridiculous.
Kaitlin LStaff was friendly and helpful!
JOHN MTodo excelente 👌 👍
Mayquel BAlso great people!
MICHAEL GThe ladies who helped me were absolutely wonderful!
MISSY H