Customer Service needs a lot of work. Lady at the desk seemed agitated with having customers. Gave me my furniture pads and pointed at dolly and told me it's across the street. Didn't walk it off, didnt help hook it up, just did absolute minimum to get me out of there. This is second time I have been there and they seem bothered when they get customers here. Will not go there again and actually changed my reservation for 26ft uhaul next week to a different pickup location because of that.
EDWARD E
Customer Reviews for The Tire King Of Statesboro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good
Shane WThe facility was closed when I dropped the truck off (it was after business hours), so I can't comment too much about the place.
ALAN BI felt like at my pick up location was an Inconvenience for the staff there. I had to ask for help attaching my trailer as I have always had it done by the uhaul pick up location. There was no cable to attach for the lights. I would probably rent from someplace else next time
JAMES PExcellent customer service from Whipple automotive! Fortement recommandé!
Tom AReserving was easy. So I tried pick up and drop off through the app and that was a little frustrating when it came to uploading things.
Hardijah RIt was a pleasure doing business! I will always come back and do business!! He deserves more than five stars for his customer service and patience!!
KIERRA CThe transition was simple and quick while being given good customer service
ZADIE TI was charged twice and still haven't received my refund
GERALD BGreat experience
SHELIA MThe lights didn’t work inside the back of the truck and I wasn’t aware of paying for miles and days they have horrible communication.
TATYANA TThis was place was a bit of a mess. You can probably get what you want but you want really like it.
ALTON GExcellent managed care for me
RICHARD Munhelpful we had to hook it up by ourselves and we are seniors as noted on the drivers license, when asked for a receipt he claims that he doesn't do that uhaul supplies the receipt. I will never go here again for anything.
SHIRLEY NIf you want timely, courteous, and professional service… well, this is NOT the place to use to coordinate your Uhual rental. I recommend going somewhere else. Seriously, go anywhere else.
KIMBERLY RSame thing. Brought the truck back on time to the assigned loc (tire store). Owner absent, counterman estimated 30-60 min delay to check it in and issue a receipt. We waited, then returned to loc 90 min later, no owner. Counterman stated he would check truck himself and issue receipt. Received 25 min later.
ROBERT CI just dropped off at the location at no interaction with anyone. It was easy to park the truck
Pamela TConsidering the size of the rental, this location provided plenty of room for maneuvering the truck. I felt safe and confident from the time I got into the truck till the time I backed it in and got out of it. The owner of this establishment is also very nice and accommodating. All future U-Haul rentals we need will only come from this location.
FRANCIS AWhen I got ready to check the truck back in. I was charged for mileage that I didn't drive. Ripping people off is not good very poor business practices. Will never rent from this location ever again!!!!!!!! Customer service with U-Haul support was no help at all....
DARYL BThe man that helped us at this location was amazing. Very friendly and kind.
Carolyn CNothing everything was very exceptional & professional
SONYA SRien
EDWARD BThe representative was polite and accommodating, willingly providing a copy of the requested paperwork without hesitation, which added to the positive experience.
Shandon EAucun
ANTHONY HI was attended to very well and within my expectations especially on the time taken. The staff acted professional in all aspects
PETER MEverything was excellent thanks to the location of pickup and the equipment rented
larry dCommunication no me explico que Debia hacer solo lo mire parado en la u haul y no me explico que Debian moverme hacia el. Pienso que debería decirme y no estar pensando que debo hacer
MANUEL HVery Professional, informative and proficient. Thank you for all you did to make my event a success. Carolyn
CAROLYN CEverything was great
TIFFANY OExcellent customer service
CURTIS SI always have a great experience with this location. I have no complaints at all.
MARY MThe truck had no step so it was difficult for me to get in and out
Hallie JI have used Tire King twice. I am very pleased with their service!
SHARMON SI had no issue with the pick-up/drop off location. The man was very nice and helpful at the location. I had a huge issue with U-Haul itself. They cancelled my reservation the day I was supposed to move then the lady called me and said I could pick one up at 3:00. She meant the next day but did not address that. Horrible costumer service. Very disappointed. Dreading using U-Haul again.
Madison MThe finders on trailer was bent in pretty close to tire , could have been an issue but ended up fine.
Edwin HGreat atmosphere
Ronald GThe trie king Statesboro ga
Jessie JI recently used Tire King Uhaul for my moving needs, and I couldn't be happier with the service I received. From the moment I walked in, the staff was incredibly helpful and friendly. They answered all my questions and ensured I had the right equipment for my move.The truck I rented was clean, well-maintained, and easy to drive. They even took the time to show me how to use the vehicle properly, which made me feel more confident on the road. The pricing was transparent with no hidden fees, and the whole process was smooth and hassle-free.I highly recommend Tire King Uhaul to anyone in need of moving services. Their professionalism and excellent customer service truly set them apart. I'll definitely be returning for any future moving needs. Five stars
Corenithia LKeep up the good work
albert cQuality and professional experience
Eugene ATIRE KING WAS BUSY BUT GOT TO ME QUICKLY AND WAS PROFESSIONAL, FRIENDLY AND QUICK. SEEMS LIKE A GOOD PLACE TO DO BUSINESS.
Jim PThe only positive that I can give this location was the amount of space that they had for their equipment drop off. I called the location prior to coming and they hung up on me 10 second in. I called back and the gentleman didn't seem too interested in talking to me. He was short and uninterested. When I arrived I didn't feel welcomed. The same gentleman I spoke to over the phone told me where I could park. I did ask for assistance but I was told that there was only one person working, despite upon arrival there were several mechanics working. I tried to remove the trailer on my own, but it was indeed too heavy. I ended up calling the service holiness for help. The Area Field Manager came to my rescue. His name is Jacob. He arrived within 5 minutes of ending my call with Kristi, the Uhaul service agent. He swiftly and efficiently pulled his jack out and removed the trailer. Great man! Thank you so much Jacob. I would not recommend picking up or dropping off from this location, even though they have a very large variety of moving equipment at their disposal.
Neal CReserved a certain size truck and was not notified that it was not available until I was there for pick up.
Khristina SI arrived there to pick up our truck and found out that U-Haul had actually sent my reservation to a location in Savannah an hour away. No one from U-Haul ever called me or e-mailed me to let me know. The manager was fortunately very helpful and spend quite a bit of time on the phone to help move that reservation back to Statesboro so that I could get his truck and not have to drive to Savannah. It was very much appreciated.
Marc NMade a reservation 2 weeks in advance it was approved but on the day before pick up no one called to verify my reservation and on the day we came to pick up our truck they had changed our pick up location with no notification I Honestly feel like they underhanded us by giving our truck to another client!! This is no way to do business!! ALSO!! YOU CANNOT CHANGE ANYTHING ON YOURE ORDER NOT ON WEB OR APP SO STOP MISLEADING PEOPLE!!
Paula TLocation is a tire shop so I will give some leeway on being clean and inviting. My issue was the interaction with employee. I asked where he wanted me to park the trailer and he told me, no issue there. He followed by saying, I will email you your receipt in just a little bit. No one looked at the trailer to confirm it was clean or in damaged. That could mean they either trusted me or didn't want to do it. I took pictures to document the condition and departed. The email receipt didn't come until the next day. Using the U-Haul, the trailer showed rented to me for nearly 16 hours after I dropped it off. Maybe this is normal, but once I turn it in, I want confirmation that I have satisfied my side of the rental obligation.
Kenneth PExcellent
Jerry MMy only complaint is not with the facility. I paid with a prepaid card and am still waiting for the refund to my card. The facility was amazing. Definitely my only choice from here out. Thanks Tire King
Sabrina WOur pick up location was changed to this site. Very friendly. We took the truck and drove it to our hotel and parked overnight. The next morning the battery was dead. The passenger's door handle was broken(which Tire King was aware of prior), the front window still had tape from being replaced. Aluminum tape on corners of grandma's attic and cab interior dash board was filthy and sticky. Contacting service was aggravating. The Lady thought it would be no problem driving this defective vehicle cross country after a jump. Even with key out of the ignition their was a short turning things on and off. We lost 8 hours in moving process waiting around for help and than a road worthy vehicle that turned out available at our first choice of pick up.
Mark LBest place to pickup Uhaul!!!!!
LUCIEN MVery pleased with the professionalism that owner David has with patrons, very pleasant and helpfull.
Paul OGreat customer service thank you
burnette cI showed up to pick up the U-Haul and was told the person that Does rentals was out on a repair call. I waited 30 minutes and the gentleman had still not returned so I left my name and number requesting a callback so I could come pick up my U-Haul. Two hours later I get a call from the U-Haul representative asking why I had not picked up my truck. I explained to them the situation they called the store to see what was going on and inform me that the gentleman was back in the store and I could pick up my rental. I asked why I never received a call back and the answer was I was busy so I didn't call you. I find that totally unacceptable. I lost three hours of truck time which caused me to return the truck after hours and incur an extra $20 fee all of this simply because only one person could do the rentals and they decided it was not important to tell me I could come pick up my vehicle very disappointed with my experience
Zachary FRemain the same
mamie jI would have liked to have returned the U-Haul to a closer location but it wasn't offered. When I did return the employee informed me I could have returned to any location the city. I had to pay $6 extra for going over the mileage when I wouldn't have had to had I known this. Please inform customers of this. I had to go way out of my way and pay extra. Doesn't seem right!
Leslie WAfter finalize the rental I was told the trailer was on the lot somewhere and that I could go find it and hook up to it and go. Once I found the trailer, hooked up and did my safety check I found the passenger side taillight and blinker did not work. I informed the business of my problem. They told me to hook up to another trailer and they would correct the paperwork. Once hooked up I checked inside the trailer and found it to be dirt. There were small pieces if sheetrock and tile in the trailer, it was never swept out. I was moving my daughter home from college so I had to clean it out myself. I took pictures if U-haul would like to see. They never gave me new paperwork with information on the new trailer I was taking. The new trailer information was never updated until a representative of U-Haul had to call them.
Ted A