Le client n'a pas laissé de commentaire.
JEFFREY C
Customer Reviews for Thompsons General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was good except I did not get a receipt when I took the U-Haul trailer back to U-Haul on weed donor rental Sunday AZ 86326
DEWAYNE BTerrible experience, didn't have the right equipment, didn't have right details, changed reservation info. Cost 3x what expected
BRENDAN BWonderful experience thank you so much!
THOMAS SWhile this review asks about pick up/drop off locations, there needs to be a place to provide feedback about the equipment. My truck stalled when I was in the middle of nowhere, mid-trip. It caused great anxiety and fear. The number provided on the reciept and on the key dongle was useless - no answer from any support and no alternate numbers. This is a grave error on uhauls part. If trucks are ineffective as people are moving across the country, then you cannot advertise '24/7 support!' It is false advertising. Very disappointed in the experience overall; absolutely flabbergasted that the service numbers provided were completely useless.
CYNTHIA KStevie was an excellent and knowledgeable lady with a kind heart! Highly recommend!! Thank you Stevie!
SHANNON GMrs. Stevie is absolutely the best!
JENNIFER Hnothing - it worked out great
LYNDA LStevie was absolutely wonderful! Very knowledgeable, kind and helpful!
JUSTIN HStevie is an excellent ambassador for Uhaul and any future trailer rentals that we will need, will be done with her.
SCOT HVery helpful to our needs
RONALD BWish someone was in the office when we came to pick up the truck but no one was. Automated service was ok but I would have liked to talk to a human
Cathy CMake sure the paper work is in order before you rent the truck. Poor service
BRET RThe lady who help us was very friendly and took great care of us!
Joseph PVery helpful staff!
CLINTON STruck front end was unsafe
Timothy CStevie was so kind and helpful with our reservation! I will definitely be coming back to us her especially since she is down the street from us!
MICHAEL FThe equipment cab could have used a better cleaning. Phone support was rude.
Jarred BI live in Skiatook and reserved a pickup at the Enloe location. After being dtopped off I was informed that the Skiatook uhaul doesnt rent pickups and never has. Someone please tell the internet guy that. If u dont have pickups u shouldn"t reserve them. Duh. It would be helpful for customers if tjey are dumb enuff to use ur location again. Not even a apology just abunch of blah blah. Never again. Go to Owasso. Rodney Campbell
RODNEY CThe truck gave me issues 3 times. Very bad time starting the truck. Lost a whole days worth of moving because of it. Had to download the app and try to get roadside but it was way too far out
ANGEL RStevie is the best person you could have. She makes me want to do more business.
JAMES RGreat experience. Excellent service. I would rent from them again.
DAVID MYou can't improve when you are already the best
STEPHEN DEnjoyed working with friendly and courteous lady.
GARY KThe associate was courteous helpful and knowledgeable.
DAVID LHeadlights out of adjustment, very dull hard to see at night,
RICHARD PReturn location isn't open but 3 days a week. You must make all decisions of where to park. No help or direction.
HAROLD DGet reservation correct. Call when you say you will.
Lynna CDon't change anything!!! I have rented from Thompsons several times and it's always been great.
Jay GStevie the worker is very sweet and understanding.....thank you Stevie...
LEO JThey say on site they are open but they weren't open. Voicemail is full so hopefully all is ok.
Richard LI really appreciated Stevie's support, advice, flexibility, and friendly attitude. She was a happy, helpful smile on an otherwise bumpy day for me.
Jeffery MStevie was awesome to deal with and her General Store is neat as well!
Colin DIt was closed at drop off.
Michael HThere was no one to help you.
Fassika SThe store was closed and a district manager was there collecting another trailer the same size of ours and he dropped his and had us follow him to another location which was no problem at all. He gave us a discount on our bill for helping him out.
Darryl DVery professional and relatable! Treated us like family during the turn-in and inspection.
Zackery HThe manager was very nice and pleasant to chat with.
Robert AThere were no signs of where I should park.
Diego SWhile a full of your employees were helpful, most of the numerous ones we dealt with were not helpful and we were hung up on a dozen times though we were being polite. App did not work!!!! Ever!!!! We rented several things over a well. It literally to hours to pick up and return trucks. I will never do this again. You have lost a lot with your current business practices.
RICHARD GWe rented two trucks on two different days and then returned. On each of the 4 transactions the app did not work properly. Each time took 1-2 hours to complete. Your customer services people kept hanging up on us. Each time we had to start over. I will never use U-Haul again. In one attempt to get a trailer, I went to a horse pasture with a locked gate. Horses roaming around the trailers. Seriously!!! It was a waste and I went to another vendor and rented a trailer. You have lost a great deal automating all this and then having your reps hang up on people.
stacie CThe person was not there there’s a sign they’re only open 3 days a week “only 3days ?”
james bStevie was fantastic!
Linda CDrop off went fine
Bryan DYour mobile pickup @ dropoff stinks!
MARC FThe person that brought it back didn’t clean it out.
Timothy PExtremely pleasant and professional to deal with. Contacted me again to follow-up after I dropped off the uhaul trailer I had rented to let me know all was well and ensure I had my digital receipt.
Will DMy card was over charged $200 by the district manager and I didn't get my money back for 3 days, my rent was due. The women that runs the actual location Stevie is very kind and helpful, and I appreciated her very very much.
Kimberly WStephanie was great.
John E