Service was very good I was late to return the truck because we were running behind on our move and appreciate all your help thank you very much.
CARLOS U
Customer Reviews for Tracy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was trouble free!!
GREGORY GThe only thing that was not clear to me was the mileage fees. But, everything and the truck checkin and out was perfect
MARCIA KTrucks are very dirty on the outside as well as the inside. Lights on giving warning about low tire pressure and sensor not working. Unable to view screen rating mileage.
TENISHA GOverall very satisfied experience, thank you
IRENE FGreat Customer Service!
DONJA CI dropped off my truck after hours. No one was available in the office.
JOSEPH OWasn’t open to rate, when I was told it would be
MONIQUE JShe was perfect!
TIMOTHY BLove the ease friendly CS and the kindness everytime
LYNDA DEverything was great
DENIS DShe was a very help person who was also professional.
STEVEN SCustomer care was kind and accommodating and checked in to ensure things were going well while ensuring we would return the truck on time for the next customer. This location is my go-to for all my storage and truck rentals
MARCIA KI chose to pick up the uhaul using the app on my phone. I chose this option while going through the steps of reserving the uhaul, so I was shocked when I got a call from a very grumpy representative from your company, asking me where I am. He also said "I wish I had known you were going to use the app" He said this as if it's my job to notify him when I chose the option while reserving the truck. He wasn't friendly. Also, the middle seat belt in the truck I used did not work.
Amanda HThe site name is actually "Tracy Mini Storage". The manager at local self storage facility only does Penske rentals and says it's a recurring mistake on your end. Please fix to avoid address confusion.
Gilberto RI liked that the engine ran good, because I have had issues in the past from other locations where they don’t up keep on the engine, but I got lucky and it ran great, it was a good experience for me ;)
JOSIAH SThe after hours check-in on the app had issues with taking pictures. It only let me use the selfie camera and therefore no flash.
Edward Fgreat location to rent a u-haul from! Very friendly and helpful staff for the 2nd time.. we'll be back for next u-haul need!
SHERRI ZThe old man working there is extremely rude and he should not be allowed to work there. I wasn't the only person who was upset.
DION QI was very pleased with the service I got from Julie. She was very helpful in getting me the vehicle I needed for my job.
CAESAR PKeep vehicles up to date and DONT RIP OFF YOUR CUSTOMERS & Charge their accounts more than what is supposed ESPECIALLY without telling the customers you charge their account more after returning U-Haul and Even charging 2 weeks after it was returned!!!!!
Christine CI make my reservation to pickup the truck in a specific location and they call me to pick up in different location in the last minute, them when I return the truck they Charge more than $200 because drop off a different location. I talk to the regional Manager and he didn't have the intention of help my He just said that it is like that and that going to Charge without try to salve the issue.
Alejandro KThe web sight was very slow. At times it would cancel out and I would need to start over. Especially when dropping off. It never let me finish the process. It wouldn't advance after pictures were taken and then go back to the beginning about 8 times before I gave up and left the key. Tried calling for help and got voice mail
LYNN LWhen we arrive to pick the truck up, it was ready clean in there attendant was very helpful
Malora SI was charged for something we did not use. It showed up on my receipt that furniture pads and dolly was used however none of them were used. I'm not too happy about that. Otherwise everything else was good.
Veronica NNo clarity on the charge
Krithika MThe customer service representative knows their job very well, I appreciate their service. Merci
Venecia Mhad to wait for storage manager for pick up about 40 mins. then the storage manager complained repeatedly for 15 mins in the office saying he has other things to do.
LAURA SExcellent service as always!
Arthur FFast, friendly and efficient.
Mark FU-haul had the van I rented stolen from me even though it was still under contract. No notification, no return of the property that was in it, and billed my credit card without authorization along with additional charges. The some U-Haul agent called and laughed at me while at the height of my frustration and anxiety over the theft of the van and my private property. This was bullshit and I object/dispute the whole contract.
Shawn OWas a nice and new truck, liked it.
Qingzhi CFirst, I have no complain about the person who I worked with, my complain is not about service. UHaul has an online form, but once you get to the location, it may not be applicable. I had asked for Dollies of two kinds, pads and Wardrobe boxes, this location had some of the things but they were not on the form when I arrived. I also don't really know how the metric of what I paid is valuated, I saw one price with a list of things on my application and when I paid it was largely blank with just the fees. I may have paid for pads, and wardrobes, and I don't know if I did or didn't based on my reciept. I was told that the milage is the thing. I don't believe that I went above the milage states, but I was charged an extra 30 above the 150 that I was charged. this was more than double the prices I was quoted. Also, the van was only less than a qurater filled when I picked it up, I put enough gas to get to the same amount when I returned it, was I charged for gas?
Ronald J