Can't think of anything
Pete C
Customer Reviews for Tranquil Lodge LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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joey dNo improvements needed. Service was excellent!!
THERESA EThan you for your great service
MARGARET EGreat people to work with. Very helpful.
KEITH SGreat experience. The guy I worked with was very helpful and just a great person. If I need a truck again I'm going back to this place.
MICHAEL MBooked through the app but when I arrived there were two of us that had to rebook because they had no knowledge of the app. This did not allow me to remove some defaulted charges such as safedrive @ $15/day. I called HQ and was told there was nothing they could do and it would have to be dealt with at the local dealer who proceeded to tell me to contact HQ. I ordered a dolly that I didn't receive (again 2 customers with the same issue) and then I received a phone calls days after my returning the vehicle and was told I lost a dolly. Clearly, this is anything but a good experience and I have no choice but to dispute the charges via my credit card company, since neither the local dealer or HQ could assist.
Fiona HBest service ever
DOUGLAS HThe U-Haul representative at this location was very helpful, efficient, and polite. He was very thorough in checking and explaining all the safety aspects to me, and worked hard to make sure I had a good experience. I would definitely rent from this location again.
HEATHER M!!! Bravo & Kudos !!! Very clean & well maintained vehicle !! Outstanding staff & service !!! May the Lord richly bless you, your crew, and families too, with heaven's best blessings !!!
Mike DDo not charge two day rent if only use one day
Luke SVery helpful and nice!
Clint MNothing. AJ was a joy to work with.
Rhonda RThere was no dolly in the uhal and the rubber seal from the door was falling every time the door was opened
MARTIN HI'm not sure why there's a refueling charge on my receipt. I put in 3gal when I returned the vehicle. I also took some photos of the mileage and fuel gauge when i picked up the vehicle and also took photos when i returned it. Will you be able to help in removing the fuel charge? I can provide photos if needed
MARCO VExcellent customer service.
Lori HExcellent service! Quickly got the paperwork done, friendly, and they have great hours for pick up and drop off.
Kevin C