Customer Reviews for Tropical Multi Services LLC
(U-Haul Neighborhood Dealer)

504 évaluations

39 N 11th St   Haines City, FL 33844

(863) 216-5829

Heures d’ouverture

  • Mon-Fri: 8 am - 8 pm
  • Sam : De 8 h am à 6 h pm
  • Dim : De 11 h am à 4 h pm

Services dans cet établissement :

Pour nous contacter

(863) 216-5829

39 N 11th St
Haines City, FL 33844

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am - 8 pm
  • Sam : De 8 h am à 6 h pm
  • Dim : De 11 h am à 4 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

If I could give this review a negative it'll be negative 50 stars. I arrived to pick up the Uhaul around 6:40pm. The truck was dirty with debris when we got it!! The representative was very unprofessional first told me only $100 deposit then cancelled my online reservation to start a new one once he did that the deposit changed to $160 I paid cash. He Told me to have the truck back by 8:00pm the next day (Me thinking there was a grace period for return). Thinking I had extra time I come back at 7:50pm to return the truck but gas level wasn't exactly where it was supposed to be so I leave to get gas and come back around 8:06pm. The representative then tells me I'm only getting back $29 I question why when the rental was only charging $73 for the day. He then tells me I would be getting charged for another full day for the truck rental because my leave time was 6:40 I questioned why being that he had told me to return the truck at 8:00 had I known that I would have had the truck back at 640. The representative became upset and continued to say "well you have a receipt it states the time on the receipt" there's nothing more I can do to help you. As I'm leaving the location the rental amounts with the change I've received from him doesn't add up at all… If I was charged a deposit of $160 and the rental for one day is $73 that leave $87 in which the representative told me they were charging me $83 for the second day but he gave me change of $29??? I'm so confused and feel like he is a scam that has pocketed my money!! I want a refund of the amount that's owed to me which is $87. I will be seeking legal counsel if this issue is not resolved!

JESSICA L 
Évaluation :
4

The young guy was very excellent and I think I was giving him a hard time lol but no seriously he didn’t get upset at all we laughed together after all… the best U-Haul place I have went to

BRENDA G 
Évaluation :
5

I want to give a shout out to the two ladies that worked the day i was there. They handled everything of mine with kid gloves and destressed me to the max. In the past, there was always something wrong with the experience, that i counld have written a coffee table book of the horrors. But this time, every little problem was fixed and i was so thankful for their help. Alexandra and Kelly were the best every!!!! Uhaul are very lucky to have you.

MILAGROS M 
Évaluation :
4

This location needs to upgrade their parking lot. It is way to crowded.

ROBERT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO I 
Évaluation :
5

The service was quick and very kindfull.

WALESKA A 
Évaluation :
5

The representatives show exceptional customer service, answered all our questions, and went above and beyond making sure we were happy with the vehicle we chose so with that being said I do not know how they can be better than they are. I Love This Location!!!!

Teresa F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISIAAH J 
Évaluation :
4

Parking spaces for those picking up the rental alone would be helpful

ASHLEY B 
Évaluation :
5

Nice and friendly. Provided my answers as needed.

IDA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO M 
Évaluation :
5

Fantastic experience at this location, and super fast transaction. Great people working here!!!

MARY E 
Évaluation :
5

Excellent work

EDVARD B 
Évaluation :
5

I like that they detach. the trader and attach the trader when you rent it

MARCO M 
Évaluation :
5

Great experience

OZELL B 
Évaluation :
5

The truck smells good, and clean, services excelent appreciate that he met me at the parking to take care from there. Thanks

MADELINE V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel R 
Évaluation :
5

The gentleman that was as this location helped me out a lot. I didn't realize that when I was called on May 28th to see if I would be willing to take a 5 X 8 instead of a 4 X 8 because there wasn't a 4X8 in the area when I said yes I would that the changed the location for the pickup. When I got there he told me that I was supposed to pick it up at a different location but, since they had one there he got me set up to take it so I wouldn't have to go to the other location. I was very appreciative of that.

SHELLEY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORI T 
Évaluation :
3

Check engine light was on but I didn't notice till got to my initial start location. If I would have noticed before would have requested different vehicle. They were very freindly.

MARK B 
Évaluation :
5

Great Customer services! I will rent again in this location!

BRENDA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANINE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARDO O 
Évaluation :
3

He added on the insurance without asking us when I had denied it online. I want my 15 dollars back

ZACHARY B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D 
Évaluation :
5

Rien

EMILIO M 
Évaluation :
3

I initially rented at another location. When I arrived there I was asked if I received a call from uHaul . The vehicle I rented was out of service as the keys were locked inside. I never received that notification. I spent time at that site and then moved to a different dealer. I was renting to support a neighborhood food drive. Your communication failures affected the start of the food drive.

Bernie B 
Évaluation :
1

Don’t add extra charge and services fee without asking I denied the insurance at the time of reservation on purpose because I didn’t want it and I didn’t need it but I was charged anyway I noticed when I arrived to Indiana

EDWIN T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AnnMarie V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P 
Évaluation :
5

The whole process was easy and quick, despite there being multiple dropoffs and pickups at the time. I am very sorry for the damage caused during my time with the vehicle

Raymond H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISMARIE M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas W 
Évaluation :
5

This dealer has large selection of equipment and fast service. I've used U-Haul many times over the years moving from state to state and locally with no problems.

Gary G 
Évaluation :
5

Very polite and responsive service was rendered. A+++ service!

David W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY R 
Évaluation :
3

Need a Jack to be installed on the tongue of the trailer. It is heavy. I almost pulled my back out.

WILLIAM H 
Évaluation :
4

N/a

JUAN P 
Évaluation :
5

Very friendly and professional service

Mario L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANJANETTE F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIDNEY C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGEL V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita D 
Évaluation :
5

Vehicle had a small sent of cannabis. But overall clean, so it wasn't a bother.

CHRISTIAN V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINE P 
Évaluation :
1

no comment

ASHOK B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S 
Évaluation :
5

Good customer service

ROSA P 
Évaluation :
2

AC didnt work, and they charged me for gas when I gave back the truck with the same amount of gas I received it with.

Diego P 
Évaluation :
4

The gentleman at drop off was friendly and engaging. Made a fast smooth drop off

SEAN A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilnor D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRENDA A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M 
Évaluation :
2

More or less a driveway to park your U-Haul. Took them over 12+ hours to check my rental back in. Not professional to me

karla j 
Évaluation :
4

Representative was very knowledgeable and helpful.

Cleaston D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavius J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN F 
Évaluation :
5

God bless you all! Thanks

Zoraida C 
Évaluation :
4

I was unable to rent a dolly.

JEFFREY C 
Évaluation :
3

someone could have let us know that we'd get charged 75 if I forgot to get gas. There was only a quarter tank in it when I picked it up.

Charles C 
Évaluation :
5

I forgot my gun sep 24 in the pickup truck my weapon

XAVIER L 
Évaluation :
1

Our reservation was switch from one location to this location because the other one didn't have the size truck we needed. I never add coverage to my reservation because we don't need it. My husband has drove Commercial work truck for a living. When they switched it over this location decided to add the coverage without me knowing & my husband didn't notice it at the time of pick up. We had to keep the uhaul for a extra 4 days because the house wasn't ready & was charged $75 for a coverage we never asked for.

Chad B 
Évaluation :
5

TEAM WORK WITH ME ON EXTENTED DAYS THANKS

Idoel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN B 
Évaluation :
3

Never stepped into the office so I don't know if it was clean . The staff was understanding

DOROTHY F 
Évaluation :
5

Truck pick up was ok. They didn't have the 15feet truck that I needed so I had to "upgrade at no charge" to the 20feet truck. The lady that gave me the upgrade on the phone said "we'll upgrade you to a 20feet truck free of charge and we'll give you 50 extra miles free and an extra day with the truck if you need it". Ended up with a 331 $ charge in my card somehow. Contacting corporate about this. Very sketchy people.

MARIA L 
Évaluation :
2

It was not clear in any paperwork that if I did not pick up the truck within 30 minutes of my appointment time it would be given away. I was in line waiting for 30 minutes when I received a phone call telling me that my order would be cancelled since I did not pick up the truck in the system yet. I also chose a dealer location and had my location changed a day prior to this sketchy location. Thank goodness my husband was with me otherwise I would have been uncomfortably nervous.

TRACI K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODEL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY T 
Évaluation :
5

Returned truck Friday night so I need credit back for extra day rental

Kathy D 
Évaluation :
5

Nothing, paper was ready, had a wonderful man to help load car hauler on truck and when we brought it back he was there to help take it off. Everything was fast!! And easy.

DAVID C 
Évaluation :
5

Nothing to change at the moment. Service was impeccable.

SONJA T 
Évaluation :
3

Service was friendly. The trailer was very rough ride. Bounced a lot.

GARY R 
Évaluation :
5

It was perfect

William E 
Évaluation :
2

They were slow and late for getting equipment. Over estimated fuel on the contract and understated mileage. If I had not taken a picture before I left I would have been paying more. Drop off location commented it was the worst he ever seen.

CARVER M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUD J 
Évaluation :
5

This experience renting at Uhaul was to the point and not feeling pressured for a upsell like at a location before elsewhere.. Truck was clean and I'm very pleased with this location in Haines City overall. Merci.

Britney R 
Évaluation :
5

Service was great, dropped off the truck, we inspected it together. You said everything was great and have a good day.

Walter B 
Évaluation :
5

Not a thing, the two gentlemen we're fantastic!

BILL M 
Évaluation :
5

Please provide a water fountain for customers.

Franklyn M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian E 
Non les évaluations ont été soumises pour cet établissement.
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