If I could give this review a negative it'll be negative 50 stars. I arrived to pick up the Uhaul around 6:40pm. The truck was dirty with debris when we got it!! The representative was very unprofessional first told me only $100 deposit then cancelled my online reservation to start a new one once he did that the deposit changed to $160 I paid cash. He Told me to have the truck back by 8:00pm the next day (Me thinking there was a grace period for return). Thinking I had extra time I come back at 7:50pm to return the truck but gas level wasn't exactly where it was supposed to be so I leave to get gas and come back around 8:06pm. The representative then tells me I'm only getting back $29 I question why when the rental was only charging $73 for the day. He then tells me I would be getting charged for another full day for the truck rental because my leave time was 6:40 I questioned why being that he had told me to return the truck at 8:00 had I known that I would have had the truck back at 640. The representative became upset and continued to say "well you have a receipt it states the time on the receipt" there's nothing more I can do to help you. As I'm leaving the location the rental amounts with the change I've received from him doesn't add up at all… If I was charged a deposit of $160 and the rental for one day is $73 that leave $87 in which the representative told me they were charging me $83 for the second day but he gave me change of $29??? I'm so confused and feel like he is a scam that has pocketed my money!! I want a refund of the amount that's owed to me which is $87. I will be seeking legal counsel if this issue is not resolved!
JESSICA L
Customer Reviews for Tropical Multi Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The young guy was very excellent and I think I was giving him a hard time lol but no seriously he didn’t get upset at all we laughed together after all… the best U-Haul place I have went to
BRENDA GI want to give a shout out to the two ladies that worked the day i was there. They handled everything of mine with kid gloves and destressed me to the max. In the past, there was always something wrong with the experience, that i counld have written a coffee table book of the horrors. But this time, every little problem was fixed and i was so thankful for their help. Alexandra and Kelly were the best every!!!! Uhaul are very lucky to have you.
MILAGROS MThis location needs to upgrade their parking lot. It is way to crowded.
ROBERT BThe service was quick and very kindfull.
WALESKA AThe representatives show exceptional customer service, answered all our questions, and went above and beyond making sure we were happy with the vehicle we chose so with that being said I do not know how they can be better than they are. I Love This Location!!!!
Teresa FParking spaces for those picking up the rental alone would be helpful
ASHLEY BNice and friendly. Provided my answers as needed.
IDA GFantastic experience at this location, and super fast transaction. Great people working here!!!
MARY EExcellent work
EDVARD BI like that they detach. the trader and attach the trader when you rent it
MARCO MGreat experience
OZELL BThe truck smells good, and clean, services excelent appreciate that he met me at the parking to take care from there. Thanks
MADELINE VThe gentleman that was as this location helped me out a lot. I didn't realize that when I was called on May 28th to see if I would be willing to take a 5 X 8 instead of a 4 X 8 because there wasn't a 4X8 in the area when I said yes I would that the changed the location for the pickup. When I got there he told me that I was supposed to pick it up at a different location but, since they had one there he got me set up to take it so I wouldn't have to go to the other location. I was very appreciative of that.
SHELLEY WCheck engine light was on but I didn't notice till got to my initial start location. If I would have noticed before would have requested different vehicle. They were very freindly.
MARK BGreat Customer services! I will rent again in this location!
BRENDA PHe added on the insurance without asking us when I had denied it online. I want my 15 dollars back
ZACHARY BRien
EMILIO MI initially rented at another location. When I arrived there I was asked if I received a call from uHaul . The vehicle I rented was out of service as the keys were locked inside. I never received that notification. I spent time at that site and then moved to a different dealer. I was renting to support a neighborhood food drive. Your communication failures affected the start of the food drive.
Bernie BDon’t add extra charge and services fee without asking I denied the insurance at the time of reservation on purpose because I didn’t want it and I didn’t need it but I was charged anyway I noticed when I arrived to Indiana
EDWIN TThe whole process was easy and quick, despite there being multiple dropoffs and pickups at the time. I am very sorry for the damage caused during my time with the vehicle
Raymond HThis dealer has large selection of equipment and fast service. I've used U-Haul many times over the years moving from state to state and locally with no problems.
Gary GVery polite and responsive service was rendered. A+++ service!
David WNeed a Jack to be installed on the tongue of the trailer. It is heavy. I almost pulled my back out.
WILLIAM HN/a
JUAN PVery friendly and professional service
Mario LVehicle had a small sent of cannabis. But overall clean, so it wasn't a bother.
CHRISTIAN Vno comment
ASHOK BGood customer service
ROSA PAC didnt work, and they charged me for gas when I gave back the truck with the same amount of gas I received it with.
Diego PThe gentleman at drop off was friendly and engaging. Made a fast smooth drop off
SEAN AMore or less a driveway to park your U-Haul. Took them over 12+ hours to check my rental back in. Not professional to me
karla jRepresentative was very knowledgeable and helpful.
Cleaston DGod bless you all! Thanks
Zoraida CI was unable to rent a dolly.
JEFFREY Csomeone could have let us know that we'd get charged 75 if I forgot to get gas. There was only a quarter tank in it when I picked it up.
Charles CI forgot my gun sep 24 in the pickup truck my weapon
XAVIER LOur reservation was switch from one location to this location because the other one didn't have the size truck we needed. I never add coverage to my reservation because we don't need it. My husband has drove Commercial work truck for a living. When they switched it over this location decided to add the coverage without me knowing & my husband didn't notice it at the time of pick up. We had to keep the uhaul for a extra 4 days because the house wasn't ready & was charged $75 for a coverage we never asked for.
Chad BTEAM WORK WITH ME ON EXTENTED DAYS THANKS
Idoel CNever stepped into the office so I don't know if it was clean . The staff was understanding
DOROTHY FTruck pick up was ok. They didn't have the 15feet truck that I needed so I had to "upgrade at no charge" to the 20feet truck. The lady that gave me the upgrade on the phone said "we'll upgrade you to a 20feet truck free of charge and we'll give you 50 extra miles free and an extra day with the truck if you need it". Ended up with a 331 $ charge in my card somehow. Contacting corporate about this. Very sketchy people.
MARIA LIt was not clear in any paperwork that if I did not pick up the truck within 30 minutes of my appointment time it would be given away. I was in line waiting for 30 minutes when I received a phone call telling me that my order would be cancelled since I did not pick up the truck in the system yet. I also chose a dealer location and had my location changed a day prior to this sketchy location. Thank goodness my husband was with me otherwise I would have been uncomfortably nervous.
TRACI KReturned truck Friday night so I need credit back for extra day rental
Kathy DNothing, paper was ready, had a wonderful man to help load car hauler on truck and when we brought it back he was there to help take it off. Everything was fast!! And easy.
DAVID CNothing to change at the moment. Service was impeccable.
SONJA TService was friendly. The trailer was very rough ride. Bounced a lot.
GARY RIt was perfect
William EThey were slow and late for getting equipment. Over estimated fuel on the contract and understated mileage. If I had not taken a picture before I left I would have been paying more. Drop off location commented it was the worst he ever seen.
CARVER MThis experience renting at Uhaul was to the point and not feeling pressured for a upsell like at a location before elsewhere.. Truck was clean and I'm very pleased with this location in Haines City overall. Merci.
Britney RService was great, dropped off the truck, we inspected it together. You said everything was great and have a good day.
Walter BNot a thing, the two gentlemen we're fantastic!
BILL MPlease provide a water fountain for customers.
Franklyn M