Customer Reviews for Tropicana Mini Storage Clearwater
(U-Haul Neighborhood Dealer)

Évaluation :

3

The paperwork stated that there was 1/2 tank of gas, but when I started the truck to pull away there was only 3/8 of a tank.

Évaluation :

5

Pretty easy to hook the trailer and drop off

Évaluation :

3

We paid the extra fee for a utility dolly, and it was not included in the truck. We were informed we needed to drive to another location in order to pick one up. Therefore, we had to drop off the truck at one location, and the utility dolly at a different one... we were not offered any credit or compensation for the inconvenience. The staff, however, was very nice.

Évaluation :

1

Extremely disappointed. The man working the desk was not properly trained. The 5x8 trailer was not safe. Filed a formal complaint with UHaul when I dropped it off yesterday. Was so unsafe, could have been life threatening if I had not found the problem at the first gas stop. The man at the desk asked if I wanted help attaching the trailer to my SUV, I'm a 65 year old woman…well yes I want help. Had to tighten the bolt to ensure trailer didn't pop off SUV at least 5 times due to bent cap not keeping it secure. Safety chains were dragging on the road. List goes on an on.

Évaluation :

5

Very efficient, fast, and friendly

Évaluation :

3

Bad driveway hard to get in and out due to road construction

Évaluation :

3

Trailer was dirty and in disrepair. Both inside and out. Had a bent fender which ended up cutting the tire causing a flat. Had to deal with a repair in an unsafe location.

Évaluation :

4

I dropped the trailer on Sunday without assistance

Évaluation :

5

Not much all went well

Évaluation :

2

I opted for the online check-in to save time, but the process ended up taking nearly 30 minutes to complete. Unfortunately, that delay cut significantly into my 4-hour rental period. Additionally, the vehicle's cab was not clean, with food left on the floor, which was disappointing. The office itself was difficult to locate due to inadequate signage. Returning the vehicle was equally frustrating, as the process was just as time-consuming and unclear. Furthermore, I was shocked by the final cost. What was advertised as a $19,95 rental ended up totaling $102 after factoring in miles, fuel, and additional fees. I was never informed during the reservation process that I would be charged for fuel, which felt misleading. I would appreciate it if you could review my experience and provide clarification on your pricing and rental procedures. Transparency and a smoother rental process would greatly improve the customer experience. Thank you for your attention to this matter.

Évaluation :

3

Everyone was kind and helpful. My only complaint is IS 19 and there is nothing that can stop such roadwork.

Évaluation :

5

Great, easy pickup. I would Recommend Tropicana mini storage.

Évaluation :

1

The dollies and blankets I ordered were not in the truck when I picked it up after hours. We had to move a 2 bedroom apt. without them. Then when we had the chance to go back and get them, they didn't have any dollies.

Évaluation :

5

Very smooth process with friendly customer service from pick up to drop off location.

Évaluation :

4

Everything was good!

Évaluation :

1

Local office is great. National office is the worst credit card nightmare. I reserved a 15' truck for 2 days. I used one day. I was told I would be charged for only what I used. Instead, I my credit card was charged for 2 days instead of 1 day. I was then told I would receive an email and a phone call informing me of the refund for the 1 day not used. Email and phone call never came. When I went by the local office they assured me I would receive a call regarding the refund from some national office and the local office cannot correct the charge. I looked at my Visa account at my bank and saw yet another additional, duplicated charge for 2 days! It is bad enough that I have not received a refund for the day I did not use but the duplicated charge instead of a refund is very frustrating. I don't have time for this during our house move. I am going to call the bank to dispute both charges and ask them to cancel both charges until this mess is straight. Hire someone that can correctly run the software at the national level.

Évaluation :

2

U-Haul was not ready when promised and they charged me extra for gas even though I returned it with more gas than when I received it

Évaluation :

3

Counter staff was excellent!!!!!

Évaluation :

5

Service was excellent! No improvement needed. Merci

Évaluation :

5

Love this location. Denote and the young lady (sorry I forgot her name ) they are wonderful and friendly!

Évaluation :

5

Nothing you can't get better than this location all. location's a voice been good and service. Very good. But here I knew that I was cared for and cared about. a gentleman in charge. was there for me in every way, shape and form. I was the best experience I ever had. with U haul. And I've had a lot of experience with U haul They were all good. This was the best. I will do all my business from this location from now on.

Évaluation :

5

Most helpful service I've ever had From now on, I'll use this location And travel a little bit further to get there Service at all, U-Haul said always been good But this place is really great. You really know that they're there for you and care about you

Évaluation :

4

No problem with truck or pickup / drop off.

Évaluation :

5

Very nice people.

Évaluation :

5

Good job providing a last minute 15 ft truck to move my 102 year old dad.

Évaluation :

4

The staff and trailer were excellent. Getting out into US 19 traffic in the middle of a construction area is a little unnerving.

Évaluation :

5

Not a location item but over all I am disappointed in U hauls policy on fuel. I was given a truck for a trip from Orlando to Tampa that only had 3/8 of a tank of fuel, and uhauls guess on miles. I was three miles over and charge $3 extra but was given no credit for returning the truck with more fuel returned with half a tank (I have pictures. The returning location showed less. I feel like uhaul is scamming customers on a large scale in this matter and has caused me stress thinking about all the people that have done the same.

Évaluation :

2

First, the online checkout using the app takes too much time because the app is very slow and the number of pictures that have to be taken and uploaded is too high. Second, the dolly I ordered with the truck was missing. Lastly, the check engine light was on and stayed that way throughout the rental period

Évaluation :

5

Good service

Évaluation :

5

A/C worked but could have blown colder

Évaluation :

1

Location refused to help me even though the trailer returned to them was not actually rented by me. I was charged more than $100 over my rental agreement for the mistake made by this location and Westchase.

Évaluation :

5

Office staff very friendly, helpful and knowledgeable.

Évaluation :

5

Danay was very polite and accommodating. Definitely would use again in the future. Merci

Évaluation :

5

Excellent customer service by young woman (store employee) on 10/13 and 10/14.

Évaluation :

3

Customer service was very poor. Had to unhook trailer myself with no inspection. Staff too lazy to help.

Évaluation :

4

I requested drop off in Palm Harbor and last minute it was changed to Clearwater.

Évaluation :

5

Our experience at Tropicana U Haul was excellent. We have always had a great experience. Very good customer service and help! Merci.

Évaluation :

4

Rent us a clean, un-damaged truck. Rained...truck leaked water.

Évaluation :

5

They were awesome. Needed the truck for another day. They were wonderful

Évaluation :

5

Mr., Mike and Damian were fantastic.Very kind, very helpful and very friendly.We were grateful to work with the two of them. We recommend this location especially when they're working

Évaluation :

3

Team on site was great - truck died at my destination- service guy was great but from that point on I could not turn off the truck

Évaluation :

1

The truck had the tire pressure light on if I did not have to move my stuff I would had returned the truck it was a scary bumpy ride

Évaluation :

5

Have rented from here many times. Wouldn't rent anywhere else , customer service is top notch!

Évaluation :

5

Good experience using UHaul

Évaluation :

5

The original pickup location where the truck was reserved didn't have to truck I reserved. Nor did they have any replacement trucks so they said, even though I made reservations five days prior to pickup. and, there was six trucks sitting on the lot. I ended up going fifteen miles or more out of the way to pickup a truck from another location. Because of this I ended up paying a lot more than planned for the the truck because of the extra miles I had to drive after picking up the truck and the return trip back to the business.

Évaluation :

3

Easy and quick pick up

Évaluation :

5

Two very nice young men dealt with us for our truck rental. They were pleasant and it worked well. thanks

Évaluation :

5

Best truck rental experience I have had. Our rental agent was very friendly, helpful, and accommodating. I highly recommend.

Évaluation :

4

While the location itself was fine it was a considerable distance from my preferred pickup location which was a bit of a pain. Pickup was quick, easy no hassle

Évaluation :

5

staff could not have been nicer...what a pleasure doing business w them.

Évaluation :

5

The guys did a great job. Even had an adapter for the brake lights. Thanks Guys!!!

Évaluation :

5

staff was super friendly, and very helpful, a great experience

Évaluation :

5

Everything went perfect.

Évaluation :

5

Very friendly staff and great service.

Évaluation :

5

The two men at this location were so professional and helpful. This is my permanent U-Haul location!

Évaluation :

5

The young lady that helped me was excellent. She went above and beyond to make this rental smooth. Merci

Évaluation :

5

Very professional and kind services

Évaluation :

1

He gave us false information that it was longer than a 24 hour rental. We returned at 25 hours and charged a whole additional day

Évaluation :

5

I had to make several changes to my reservation and the guys at this location were very accommodating. Always efficient and smiling. I know I will use them again.