Le client n'a pas laissé de commentaire.
Ellen W
Customer Reviews for U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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There was no one at the facility but I was able to reach the individual by phone and all issues were resolved.
Deborah BIt started with a call to change the location site, 30 min prior to our appointment in received another call that the employee called in sick and I was going to have to help myself. Once I arrived at the site, I called number provided and was given a code to allow myself into the lot. Hooked up trailer myself, checked lights myself, looked at tires myself ( back passenger side tire tread was limited with 1 400 miles to travel i was a bit nervous. I was advised to snap and send a picture of the hook up to the phone number and let myself back out of the site. CUSTOMER SERVICE, what customer service? I understand people call in sick, however this was move out weekend in a college town of Huntsville Texas not a small town. No discount was offered, I did everything myself besides sending a picture of my license, license plate on truck and 2 contact numbers. Terrible
REBECCA BBrant was terrific help and ensured my trailer was properly connected before I departed. Very happy
Thomas EGate code available on UHaul app and/or in email. My pickup was delayed due to no access to site.
Nathan MThe whole thing was a disaster of lousy customer service and overpricing.
ZEARL HVery friendly I will certainly go back
Kerry HRien
kent rBe at rental yard during advertised business hours. Otherwise, everything was handled well remotely.
David AEmployees should stay till their shift is over
Karen BThe young man that assisted us at this location was professional kind to us knowledge of the process and product. We will always do business at this location. God bless
Betty SEasy process.
Jim BCustomer service went far above what I would’ve thought was necessary, when finding me an alternate dealer to return my rented trailer to, when I had truck trouble!
Valerie SThe receipt we received from the rerun location,the day after we returned the truck, we were over charged.
Forrest CWas able to leave trailer even though yard was closed for weekend. Called them before weekend and they gave me instructions as to where to drop off the rented trailer.
Andres CIt wasn't a paradise location. But it worked. What didn't work was trying to figure out how to return from the app. I had to ask for help.
Jeffrey WThe owner is wonderful and will definitely refer to everybody.
Tim WThe back loading area was dirty and needed to be swept out - but that was not a big deal compared to the fact that the windshield wipers were horrible and I almost went off the road several time because I was unable to see during a rainstorm. Also disappointed because Uhaul could not get me the 10' truck I wanted and I had to pay extra for fuel for a 15' truck. After all this headache and frustration I would appreciate some sort of financial compensation. The owner at the location said he tried to get the smaller truck
Lisa BThese folks were great in getting back to you if you hard to leave a message and basically making the drop off place accessible even if they were not there to take a return. I'd definitely recommend them.
MARLEE BGreat service. They go out of their way to make a drop off easy.
MARLEE BOutstanding, friendly service. I would definitely rent from this location again. I would definitely recommend this location.
Joseph RIt was after hours when I returned the uhaul so I didn't get to go in office or physically meet anyone, but they called and were very courteous and told me what to do when I dropped off, I told them my experience renting the uhaul from the other place and they told me they would fix that situation by telling their administrative manager. I took pictures, left 1/4 gas in it even though when I got it from the bell fort location it was on E. Left the uhaul very clean and ready for next customer.
Jacqueline Lnothing. I can see.
JUDY LMy reservation was transferred from Trinity, TX to the Huntsville location the morning of my pickup. I was told Huntsville location was closing at 2:00p. I called to confirm a 1:45p pickup time. Agent left early and no one there. My truck left outside for 24/7 pickup but no code left for me to unlock tailgate to get the keys. All this took 2 hrs. Then I find out no blankets were in the truck. I ordered 10.
James NGreat service!
Thawng AMerci.
Robert HThe location was unmanned and the mobile app displayed location of the key box was unclear since the key was locked in the back of the truck.
Ben SNothing keep up the great work
Charles CEverything was good!
ROXANNE BService was perfect
Katherine Has always u-haul rental at u-storage included professional and efficient service.
Tom Mnew owner brant, takes care of our needs prompt and courteous .
Tom M