Everything was easy and well done
Roy ACustomer Reviews for U-Box Moving & Storage of Hayward
Testimonials From Recent Customers
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Hours are not correct on website/google/what a call rep would tell you. Call reps are friendly and try to help but actually just send you to different departments and in circles. Some give faulty information that don't turn out to be true.
Vivian YSeamless and very easy process! Thank you!
Augusta WU box moving experience was excellent. Everything came on time and safely. The system worked and result was good. Communication is something that can be improved. After setting up the order online, there was no guidance on how things will work. Every step I needed to figure out who I need to speak to. For initial box delivery I had to speak to the moving help company, for box delivery I had to speak to regional uhaul. Would love improvement on the uhaul website, the status always felt a bit disconnected.
Takashi OStaff was very accomodating and friendly.
OSGOOD HThe person I spoke to at Hayward UHaul was beyond rude and condescending. I was forced to pay for extra services to deliver my UBox despite being told by multiple representatives that my delivery was all set. Such a hassle, would not recommend.
JULIA LThank you for your excellent customer service from beginning to end!
Lora DHighly recommend U-Haul and their U-Boxes. They strike a balance between convenience and affordability The service is excellent always. I moved a few times and the experience was consistent over the years. The new containers are a great improvement too.
Roberto AThis was hard to coordinate with Uhaul, they were delay in delivering the UBox then when rescheduling the pick up, the request did not get logged into the system and not communicated with the drivers, as they tried to take my UBox, as I was still loading. Overall, it was okay, I know better now not to rely on the ETA time as its not accurate.
Kaye LThe U-Box is more helpful and easier than I expected. All the drivers are very friendly and skillful. My pods are arrived and picked up on time. For cross-states moving, the U-Box is easier, cheaper, and more efficient than driving by myself. Fortement recommandé!
Chun yEverything was smooth and on time!
Heidy SGreat experience with using U-box. Second time I used. Both experiences were great. This is the best way to go if you are moving to another state. Communication is great and if you need to change pick up or delivery dates, it very easy. Just a phone call away. Thank you Uhaul for providing this service.
Wendy WThe actual uboxes were in extremely poor condition. They were missing exterior spars and I had to reinforce them myself. These boxes should not be rented in their present condition.
robert cWe used two U-Haul containers for storage during a kitchen remodel project. This really worked out perfectly for us. Both drivers were very skilled in positioning the boxes exactly where they made pack and unpacking efficient and easy. The drivers were very friendly and were always on time. We always received both written notices and calls prior to pickup and delivery. We have already recommended this approach to neighbors. THANK YOU U-HAUL !
Brock DI couldn't have asked or gotten better service. Your people are GREAT! Only thing, get rid of those old wood shipping containers, burn them where they stand.
Larry VEverything was pretty good. Ended up needing another box but overall good experience.
James AMy best experience with uhaul. Prices were pretty clear cut with no 'hidden' charges like is usually common with you guys. The staff at the Hayward location are super chill and total pros too. Really appreciate their help!! I didn't need or open the furniture pads.
RYAN KThe U-Box was original a storage container of Door-to-Door Storage that I rented a long time ago, so some of the categories above don't really apply. Nevertheless, all of my goods in the U-Box were in excellent condition after many years of storage.
Carl KI had nothing but a positive experience with Uhaul from start to finish.
kelli gCost to ship from CA to AL was pricey
Patty YIt was easy to use and affordable.
Alice LMy pod was over two hours late to arrive- I had pre paid movers who had to leave - every time I called for an update I was told a different arrival time. I paid for three separate movers as in had to keep canceling and rescheduling. Very stressful
Hagar BEverything was great!! Thank you so much! This is the fourth time we have used UHaul for moving!
KELLY I1. There seemed to be a lack of coordination between the franchises in California and Oregon and we were quoted three different prices. 2. The delivery person in Oregon, Nancy, was extremely good. She was prompt and was willing to wait 15 minutes for us to unload the container so that an additional trip was not necessary. She was also extremely friendly.
MARK HUhaul Winton was easy, efficient and helpful. Uhaul Athens was lazy, incompetent and lacked professionalism.
rickesha mI’ve worked with several uhaul locations over the years and I’m always surprised and appreciative of how good the customer service is! Thank you so much!
Melissa C✌🏻
Jim SI was completely satisfied.
Howard WThe experience was extraordinary. U-haul made the experience effortless from my perspective. Also, the female drivers were all very impressive.
Susan MOverall great experience. Everything went according to plan.
Katherine aYou guys were great in all things - especially customer service.
Lindell CI am very impressed about the U-Haul service. It was easy to schedule things, talk to someone to get some advice timely, and make some changes as needed. All U-Haul workers involved in my moving process were professional. I will definitely use U-Haul again in the future. Merci.
Dokyoung YKeep up the Great work!
Lori CThe staff were excellent, especially the person who helped us. Everyone was accommodating. However when I opened my box, three items were missing. My daughter's stroller, big Vase and a todler's recliner.
ROCHELLE SStaff are always helpful. I think the only recommendation is to listen to customers on how many moving blankets are needed. I stated 6 and they brought 24. I sent that back right at delivery, but it was a hassle for the driver.
NANCY SThe only issue was pricing as I received price quote but additional charges for pick up and delivery were not explained. However service was great!!
Helen RThe Box holds more than we expected, we only needed on box for our 1 bedroom apartment
KEITH KThe boxes were great and everyone we talked to was truly so nice. I appreciated everything about the experience, but I wish we were given an arrival window instead of a "guaranteed arrival date." Our belongings came late, which wasn't the end of the world, but we were sort of camping in an empty apartment for 5 days. If we were given a window of time, we would've planned accordingly. We also weren't told they'd be late until the last minute. That was just an overall bummer. The u-boxes were more affordable than other options, but still super expensive and definitely more than we could really afford. It just would've been nice for our things to get there on time - especially since they were in U-Haul's care for 3 whole weeks. Shoutout to Lula in Berkeley (who delivered our empty boxes and picked them up the next day) - she was so awesome, timely, communicative, friendly, and efficient!
Molly VGreat service
Carolina DKeep up the good work! I'm impressed and will recommend using U-Haul as a great option when you need to move.
Barbara DI was billed for an additional month twice in October and not refunded after returning the UBox container on September 27. I was billed in October 15, refunded on October 17, and re-billed on October 18. I have tried to resolve this through calling and emailing
Eric PLJ is very find friendly and made sure all my boxes were brought into my apartment safely.
Seleena VFantastic service at a great price. No frills moving for someone who likes to pad and pack my stuff myself. Will use you guys again in the future. Containers seemed very well taken care of.
Daniel SI had an excellent experience with U-Haul. The prices were competitive, scheduling was always punctual, and all the customer representatives, drivers, and staff I interacted with were helpful and respectful.
Ravi TConsistency in communication is the key. Reach out through phone call and/or text messages. Arrive at the promised time. All these matter. I found uhaul trustworthy through this experience and I will consider ubox next time.
Zeyi WThe office was closed during scheduled business hours. When calling the number posted, the woman was rude and not helpful. Juan, who runs the warehouse and operates a forklift, provided excellent customer service. He personally completed the scheduling each time I needed access and closed out my rental. He was friendly and pleasant to deal with each time I was on site. I appreciate the support he provided.
Laurie ALocks were broken and the staff for months kept calling and trying to deliver on the wrong day
BrIeana BI can't think of anything! We were impressed with the whole process from the start to the end. The communications we received at every point were great.
Sharon FIt is RARE, especially in 2024, to be able to say as many good things as my experience with your U-Box team. Incredibly impressive for a company that is not small. Every single person from Kevin and Colton in CA, to the two people I worked with on the other end in CT, was professional, helpful, easy to communicate and work with! Way to go!!!
Ryan TMaintain your excellent level of service. Thank you!!
Fred CThe customer service i received from Melody and the team was fantastic! I had a fantastic experience and it couldn't have gone better!
MICKEY ANothing to improve
JOHN Gnothing it was an amazing experience and everyone was very friendly and efficient; all the employees which came to collect and drop off the boxes were extremely kind and helpful top notch hospitality and affordable services!
Cheyenne CYour company would give us a time and then we would wait hours afterward for the box to dropped off and pick-up.
Chris wplease make sure to go to the correct UHUAL container location. my uhaul box is in haywood but the crew went to SF instead. apparently, there is a miscommunication between UHAUL and mover which delay my delivery for 1 day.
yuan SEverything was good except for one major thing. They neglected to tell me that my U-Box was bolted shut. I found out when I got to my destination. I had to scramble to did tools as I had none with me. This cause me some delay in my move
Vincent BLula has been great. There were some tough deliveries and she is a boss.
JOHN GContainer was 5 days delayed
anastasiia nUhaul manager and staff at Bryant St. in San Francisco were excellent. Very satisfied. Would recommend.
Hal Scan’t think of anything
David OI had an issue with lock on my first box which was handled but lost me 2 days packing. I spoke to superior management yesterday (Aug 2nd) and it was handled and dissolved. Customer service excellent
Julianne RSeveral of my items are missing. Movers were late and rushing me to get to the next person,m. Will never use U-Haul again
Blessing OI loved the women who delivered my Uboxes. Each one of them was a joy to work with.
Janie ALola from Hayward UHaul was incredibly helpful, responsive, and dependable. So grateful she was the driver/employee that I met because she made my UHaul better than ever. She is amazing!
Kristi U | Expérience généraleThis was the worst experience I've every had with uhual. I've never received such horrible customer service. My account was charged wrong ona few different occasions. I will never recommend anyone
Chelsea B | Expérience généraleExcellent
Donna L | Expérience généralei did not visited this facility in person.however i had two u-boxes delivered to me from here.the process was almost perfect as they were always on schedule and the driver was very professional.
rasheed m | Expérience généralehad a pod brought to my house, delivery personnel were quick, genial and professional at both drop-off and pick-up.
Jonathan S | Expérience généraleFriendly, on time, communicated well.
Kristen J | Expérience généraleMy box was not stored in Hayward, but Lula who delivered it and picked it up was fantastic!
Caroline G | Expérience généraleThese folks took good care of us and our stuff! Thank you to Alfonso and his team!
lisa m | Expérience généraleOne of our boxes was brocken and mice destroyed alot of things we had in that one box including some containers appnd bags. The other two boxes were fine.. We weren't even allowed to use the dumpster
SUMMER M | Expérience généraleWe rented U-boxes for temporary storage during construction. Lula delivered and picked up the boxes. She is professional, pleasant and an amazing (and careful) forklift driver. Great communication.
Yohji O | Expérience généraleI never saw the Hayyward facility, so I cannot comment about it. My only interaction was with the U Box delivery and pickup driver, LULA. She was professional, friendly, efficient. A great employe
Steve S | Expérience généralePickup/dropoff was great. Lulu was fantastic!! Very friendly, professional, and fast! She needs a raise! Would be nice to have more notice on delivery times or have a shorter window from uhaul
Elizabeth R | Expérience généraleGreat service
John M | Expérience généraleGreat service, thanks!
Christopher A | Expérience généraleThe Manager Alfanso and John the Warehouse manager re just all around amazing !! They made my experience better than I have ever had at any other storage facility!
OLIVIA P | Expérience généraleI only ever interacted with them on the phone to check on U-Box delivery, but they were great.
Eleanor N | Expérience généraleHalf the time I tried to access my U box it took three phone calls. When I would arrive for the scheduled time I was met with unhappy faces and inaccurate information.
Troy B | Expérience généraleEveryone in our U-Box experience was friendly, reliable, punctual and did everything to make this experience what we hoped it would be! The people on the phone, the drivers, all did a great job!
Aline B | Expérience généraleI received two U Haul containers as scheduled,I was finished with the containers early and wanted them picked up. No driver available for 1 1/2 wks to pick up so empty containers in driveway 1,5 weeks
Suzanne S | Expérience généraleI didn't actually see the facility. Just had my box dropped and picked up. Keto Lulu and Julie were great!
James C | Expérience généraleThe delivery and pick-up of our U-Box was quick and easy and I would do it again.
Dale S | Expérience généraleI caused them more trouble than they caused me but through it all they helped me out as best they could. I really appreciate the great service they gave me during this stressful time of my life.
Alec P | Premières impressionsThis experience was great! I will definitely use UBox again.
Mark L | Expérience généraleNothing to write
EDITH H | Expérience générale.
Patrick D | Expérience généraleThe day before my scheduled pickup the staff called to change the pickup time from 5 pm to 7 am. The woman lied and said that my wife told her this would be okay. She was very rude and unprofessional.
Travis M | Expérience généraleI only used the u-boxes for storage on my property while doing some remodeling, so I didn't visit the office. The employee who delivered and picked up the boxes was excellent.
Oren R | Expérience généraleThe communication on the Hayward end was great; o. the DC side we were not told the boxes would be on a trailer. Fortunately we were able to obtain a different space that would permit loading.
Paul D | Expérience généraleTerrible service and our storage box was infested with mice and destroyed a bunch of what we stored. They charged us $258 to redeliver our box-not disclosed prior-I would NOT recommend this place!!
KATY W | Expérience généraleHi Managers, Good morning. I am very interested with your service -- Timely delivery and pickup. The driver is very friendly and professional. Thank you so much to make my move a lot easier. Tom L.
Tom L | Expérience généraleHad enough moving blankets. Otherwise a truly horrific experience.
Christoffer B | Expérience généraleThe delivery driver (I believe her name was Lulu) was extremely helpful and communicative. I knew exactly when to expect her to deliver my UBox and that was greatly appreciated.
holly p | Expérience généraleService was always met with a good attitude.
Shoshanna B | Expérience généraleI had called the Hayward location several times to request a call back from the manager. I never heard from the manager, so had to resolve the question/issue on my own.
spencer s | Expérience généraleThis was truly the most frustrating moving experience I ever had, from failing to contact me about closure to not even attempting to take responsibility for the mistake. I'll be filing a claim.
Amy T | Expérience généraleI will never use u-box again
WILL C | Expérience généraleYour driver Lula was awesome. Very friendly and courteous. She went above and beyond delivering my pod. Thank you again Lula!!!!
Michael K | Expérience généraleThis is NOT a negative review of the personnel at Hayward facility. They were overly busy and under-staffed. Phone calls transferred to nat'l call center gave me incorrect information.
marilyn s | Expérience généraleOur drop off and pickup times were not accomodated. Our u-boxes were infested with mice during storage, which was apparent from the mouse droppings found in our belongings upon pickup.
David W | Expérience généraleOakland uHaul team is awesome! Lula is superwoman, fielding calls AND picking up and dropping boxes like a rock star. Alphonso (sp?) was also exceptional. New team member Christine was stellar too!
Rebecca P | Expérience généraleEasy and pleasant Ubox experience. Very convenient. Would do again :)
Carina C | Expérience généraleVery friendly and helpful staff.
Rehan K | Expérience généraleYou added fees I was not aware of and held my personal items hostage until a fee that I was not aware of was paid!
ANGIE W | Expérience généraleThis so far has not responded to me with wrong billing. I never have a " rental for room # AA2637H in Hayward?". I just moved from Fairfax, Virginia to Houston, TX. Don't know why you charged me?
Tri d | Expérience généraleAccessing my U-Box was not at all easy. I ended up having to make multiple trips to the facility due to miscommunication between the employees and them not being able to locate my box.
Isabella U | Expérience généraleThere was actually too many issues to explain in 200 characters.
Nathan S | Expérience généralePoor communication with many different reps I spoke with. Confirmed my delivery date with reps as time was getting closer and they did not follow through as they said they would. Did not getboxesintim
Ron C | Expérience généraleService was amazing ! Thank you
Coreen K | Expérience généraleWhen I was able to talk to the location they were helpful. But, getting in touch with the location was a nightmare - I tried to call dozens of times to set up moving and struggled to reach anyone.
Natalie B | Expérience généraleThis office could not locate my Ubox. They had me call the National line for UBox. And they did not have my Ubox ready for shipment the day of my delivery, which added a couple extra hours.
Dane M | Expérience généraleMy entire Uhaul order got messed up and it was nearly impossible to get ahold of anyone to try and fix the problem. The only people that were helpful were those working at the Hayward location.
Carolyn S | Expérience généraleAll was good
ADAM M | Expérience généraleHayward and Curtner Ave. CA location people were very helpful in finding my ubox or helping with the move to the Curtner Ave. CA location.
Joseph M | Expérience généraleI used two pods to move my son from Philadelphia to California. The service was prompt, courteous and efficient!
Rudy G | Expérience généraleThanks it was good business with your staff and product !!!
JOSEPH L | Expérience généraleJob well done.
Sunnie K | Expérience généraleWhile the onsite staff was very helpful, your phone support has some problems.
TIM B | Expérience généraleWe did not use the facilities, but we did interact with the UBox delivery workers who were as nice as could be! The box was delivered and picked up on time with no issues!
Christina T | Expérience généraleI was charged for the month after my storage unit was emptied and in order to resolve the overpayment I was transferred to 4 people, spent 30 minutes on hold, and was hung up on.
DANIELE R | Expérience généraleYour Comments size limit is too small to list all the problems. I am requesting that I NOT be charged $125 for the delivery. If you would like to know the exact reasons, increase this box size.
James P | Expérience généraleMy unit was saturated with rodents urine and droppings. Alot of my belongings were ruined. I had to dispose so much of my personal belongings.
MARIE H | Expérience généraleGreat service.
CARINE P | Expérience généraleFriendly staff and great service!
Mark D | Expérience générale