Customer Reviews for U-Box Moving & Storage of Tempe

Évaluation :

3

Be open to assisting customers in store even if the situation can be managed over the phone or online. Although we were recommended by an associate to call in or go online, it felt as though we were rushed out the door and given no information other than a phone number to call. Otherwise, everyone over the phone was helpful and communicative.

Évaluation :

5

There was a scheduling conflict that caused a bit of delay in my out of state travel plans. Also the drop off location had issues as weill in Texas. I would really appreciate if someone can give me a call of follow up email regarding the experience. Arizona location did handle the situation with professionalism and courtesy, however I can't say the same for the Texas location.

Évaluation :

5

Escanaba MI location was especially helpful and friendly U Haul web site and app both very easy to use

Évaluation :

5

Both sides of this shipment were handled professionally and in a timely manner.

Évaluation :

4

I would use the service again and recommend it to my friends. We used it originally because it was cheaper than PODS, but I was pleased with the service and personnel.

Évaluation :

5

I did not experience any issues using the ubox service. I reserved it online, and received plenty of communication via phone, text and email. Things went smoothly. The driver did a great job of delivering and picking up the box. Merci.

Évaluation :

5

On time, courteous, good at their job. Thank you!

Évaluation :

4

Excellent employees. Would give an A+ but arrived a day late so I give an A instead. Perhaps weather was an issue. Would definitely recommend to anyone.

Évaluation :

5

Excellent

Évaluation :

5

From drop off to delivery Uhaul made my move very easy. All of their employees were very helpful, courteous and knowledgeable. I'm one happy customer!

Évaluation :

3

The Moving Help crew size was underestimated on both ends. Also Uhaul should've warned us about scheduling Moving Help on the same day as Ubox delivery. And we were supposed to get 30 days free storage but got none.

Évaluation :

3

Too many pads actually, was a bit annoying because we had to include 16 packs of pads along with our stuff, it barely fit. U haul shipped my 4 boxes to Oregon and they were not supposed to. I had made it clear I need them to stay in Arizona for a month and a half; they shipped them to Oregon immediately. They were not good about keeping me in the loop about what was going on with my boxes. Was told I would be called back but never was, I always had to call and check up on the location of the boxes. I will say the staff was always very nice but the whole ordeal makes me seriously doubt using U-Haul in the future. I will say the lady that dropped our boxes off to our new home, Christine, was amazing and really improved my entire experience. She went out of her way to improve our experience and she deserves recognition for that.

Évaluation :

5

We had a wonderful experience and would use these services again.

Évaluation :

5

I would highly recommend using a U-Haul POD to anyone.

Évaluation :

1

My boxes ran extremely late and NO ONE was able to tell me where they were or when they might arrive. Terrible service, I will never be using again.

Évaluation :

3

We didn't visit the Tempe location (box was delivered to us), so first question is irrelevant. Survey wouldn't let me submit n/a for the number of containers questions so that question's answer isn't accurate. I guess my suggestion would be to better test and improve your surveys!

Évaluation :

5

very smooth - great communication with Scheduling drop off and pick up. all around great experience

Évaluation :

5

Great first experience with UBOX. I'd use them again and will let my associates know.

Évaluation :

5

Thanks for all your help and making my move. Smooth to Arizona Diane Littlejohn.

Évaluation :

3

Our items was in storage called and had delivered

Évaluation :

1

I hired movers to pick up my container. They were given the incorrect box. Then when they went back and retrieved the correct box. They weren't informed that Uhaul had screwed the box shut. I had multiple items broken. Including my entertainment center.

Évaluation :

1

The quote was wrong and Uhaul forced me to pay an additional $110 to get my stuff. The "accommodation" they offered - to come pick up the pod myself - was obviously worthless. I was extremely dissatisfied with this improper adding of fees. In addition, the pod was picked up in Los Angeles, two days late without explanation. Overall, a very frustrating experience and the hidden costs changed the economics. I would probably tell people to find another way.

Évaluation :

2

All of the promised dates were b.s. The boxes were dropped days late in Tempe. They delivered to destination days late. All terrible.

Évaluation :

5

Great all the way around ... great people and good process structure

Évaluation :

5

Thank you for an easy, helpful experience!

Évaluation :

5

Contents in the container ship and arrived safely

Évaluation :

3

Was quite upset and took much of my time to make multiple calls with waiting on hold and speaking with various people. Well before delivery date I set up time. I wanted to have movers come to unload the same day, 11/29/23. Your agent said would be in the morning she thought, so just tell movers to come in afternoon. I said, when in the morning, lady said you should be one of first ones on route, but can not confirm time until the day before, you will get a call from uhaul the day before. I said will need to know for sure you are coming that day, as can't set up movers on a "should." She said, oh movers know how to work with us so should not be a problem. I said, can't risk that so will schedule movers the next day. Come the afternoon of the 28th (day before uhaul is to drop off), I still have not heard from uhaul. I call and told, they sill call you before 6, everything is on schedule. Come 6, still have not heard so call uhaul and get passed around alot and finally get a lady in Scottsdale office and when I say who I am and why calling, she says, "I heard of your situation." Ouch, I said that does sound good and what is going on. She said the Tempe office can't fit you in their schedule and they have asked Scottsdale to help and Scottsdale is seeing IF they can fit you in sometime late afternoon on the 29th. This is very upsetting as made plans for afternoon of the 29th and important that come in the morning, to speaking of the uncertainty of being told, IF they can fit you in. I express my displeasure and lady said would refer to managers to figure something out. The next morning have not heard so called and was told uhaul would be there in the morning and they were. So bottom line things worked out but I was not at all happy about stress and time spent to make sure things were done correctly, especially in that had set time well in advance of drop off date

Évaluation :

4

Very pleased with the entire process, easy to use, secure and saved me over 50 % on my move. Will definitely use again and highly recommended

Évaluation :

5

Excellent communication, timely service and all items arrived well and with everything intact. Je les recommanderais sans hésiter!

Évaluation :

4

Lots of phone conversations about each step of the process - too much verifying.

Évaluation :

5

Took over two weeks. Thought it would only take one

Évaluation :

4

The Store Manager and Staff were very Helpful and Friendly in Mckinney.Please Recognize them for a Job Well Done. Stephen Kowal

Évaluation :

5

It was so easy they brought the boxes, I had a moving coming pack the uboxes they were done in hour they brought them back to you. I had a couple of days before they shipped out was able to bring some more things to the Uboxes and they shipped them out the next day to TX from AZ they arrived in 2 days earlier than they were supposed to get their. Easy peasy.

Évaluation :

5

U-Haul Ubox is the best option for moving college students. We moved everything in to the box at the end of the year and they took it away to air conditioned storage and dropped it off on the next year's move in day.

Évaluation :

5

Thanks to smooth movers it went well But your app and order number is confusing My original location was Houston then transferred to Phoenix It was impossible to track the order number

Évaluation :

5

Tracking/explaining stuff on the website better

Évaluation :

5

Everything went great

Évaluation :

5

Dealt with this location twice and Alfonso made it so smooth & easy. If every uhaul location had an Alfonso uhaul would be amazing. This location by far is the best one thanks to him. Yall need to train your other employees to be like him!

Évaluation :

2

Improvement is needed with communication. I had such a mix up from Az to Pa.too much to elaborate. No one was on the same base. They didn't know if they were coming or going! I would recommend going to a nearby u-haul dealership and stay with them throughout your move ( keep in contact with them over the phone) . Do not call the 800 number or use their u-haul web site.

Évaluation :

3

Had too many pads, so couldn't get as much in the pods as I needed to.

Évaluation :

5

I love Uhaul Im loyal customer and there amazing ✌️

Évaluation :

5

Both of my uhaul drivers were nice and professional.

Évaluation :

5

All four ladies (two who dropped off and two who picked it up)the box were great and helpful and friendly.Thanks

Évaluation :

5

Thanks

Évaluation :

5

Nothing, you did an excellent job.

Évaluation :

5

Everything was great! As a women,especially liked that women were doing the pick up and delivery.

Évaluation :

5

Excellent absolutely perfect I saved so much money on this cross country move. Also shout-out to the uhaul in St Louis on gravois they are amazing too. Uhaul you made my move so much easier.

Évaluation :

5

Tara and her helper are exceptional employees. Very kind , sweet and attentive to my issues that I had where another employee of yours delivered an empty box inside of a full box . Made no sense . However , Tara cleared it up . She truly knows her stuff. Ask her what happened with the empty box delivery ??? It made no sense at the time. Too much for me to explain. The Tara team is great !! Please treat those two well.

Évaluation :

5

Everything went smoothly. I appreciated the phone calls and text messages to keep me informed about pickups and delivery.

Évaluation :

5

Excellent service from start to finish.

Évaluation :

5

Excellent Five ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

With uhaul the experience was good. I do feel uboxes are not built for moving homes. Smaller apartments maybe. I used the 1,5 rooms per ubox and it would have to be a small room. I did package moving help with my Uboxes and that experience was terrible. The moving crew brought uboxes in 1 at a time. Take 10 minutes to fill a box and then 1,5 hours of downtime while they took 1 u box away and retrieved another.

Évaluation :

4

reduce the amount of wait time on the phone, need more help or something but the wait time is unacceptable

Évaluation :

5

I was so happy! Everything went as planned

Évaluation :

5

Anna at Phoenix was amazing.

Évaluation :

4

My Ubox arrived 5 days late because of an error on Uhaul's end. You need a better tracking system so employees have insight into when Uboxes are shipping and expected to arrive at the new location. It was extremely frustrating to have my Ubox be late and have no one able to tell me when it will arrive.

Évaluation :

1

My ubox was 5+ days late. Per contract there is a $50 per day charge back to uhaul for each day late. Still waiting on remuneration for said incident

Évaluation :

5

The Best group of people I ever had help me. I'm recommending U-Haul and U-Box to everyone I know!

Évaluation :

1

Did not answer the phone when they were supposedly open. Was charged for storage after my ubox was returned. Filed a case, didn't get a call back. Had to keep calling to get it rectified. Spent hours.

Évaluation :

5

you guys are the Best, why would i go anywhere else. THANKS TO ALL THAT HELPED IN MY MOVING NEEDS

Évaluation :

5

Manager very pleasant and efficient. Helper was also very cordial. I did have to wait for my box / trailer, but $5 charge for trailer was waived for my inconvenience. Much appreciated.

Évaluation :

5

Easy.

Évaluation :

5

I was very satisfied with the UHaul storage boxes that were delivered to my home. They served the purpose well while my remodeling was on going. Nice to have my things at home.

Évaluation :

5

Awesome service and first class employees. Everyone was very helpful and polite.

Évaluation :

5

I stored my U Boxes here for about 5 months and accessed them a couple times. The staff was great and accommodating. Sam made the whole experience seamless and easy! Thanks again.

Évaluation :

5

Was very helpful with my needs throughout my usage of the facilities.

Évaluation :

4

They were very friendly and very helpful

Évaluation :

1

No communication. It took forever to get my boxes. This facility has no clue how to operate a business. My boxes were damaged. You guys suck.

Évaluation :

5

uhaul preformed to expectation No problems thank you

Évaluation :

5

Seamless servuce

Évaluation :

5

These guys understand customer service! Thanks for your help!

Évaluation :

5

After a rough start which was not UHAUL's fault I had a wonderful experience. Excellent Manager and staff. DRIVER staff was outstanding. Merci.

Évaluation :

5

-

Évaluation :

1

Terrible Experience. UBox was guaranteed to be delivered to location 3 miles from our house instead we got call it was being delivered 40 miles away then received email it was delivered 22 miles away.

Évaluation :

4

Overall a good experience, however, there was several times in which I called to speak to the location and was diverted to the call center after 2 rings. They were unable to answer my specific questi.

Évaluation :

4

Everyone was so helpful.

Évaluation :

5

Brianna who delivered and picked up our u-boxes was great. She took time to put the boxes where we needed them and worked around our schedule to make sure it was most convenient for us. She was great!

Évaluation :

5

My initial request for a pickup trunk was ignored by the national reservation center. Gilbert AZ went above and beyond to help.

Évaluation :

5

thank you for being available

Évaluation :

5

They were very helpful

Évaluation :

2

Local staff was fine. What wasn't fine are the lack of trucks to bring the boxes to where one lives. Both ends had breakdowns. I imagine some manager gets a bonus for cutting costs.

Évaluation :

5

very nice!

Évaluation :

3

They were unable to deliver my U-Box so a contract company delivered it. In the past, the facility has been clean and the staff have been friendly, but they are hard to reach through the call center.

Évaluation :

5

Good people and great service.

Évaluation :

5

Very pleasant staff. Clear communication. All belongings delivered in same condition when packed.

Évaluation :

5

Your customer support reps who handle the phone calls are VERY good! I would highly recommend your company for the rental of a U-Box.

Évaluation :

5

We were never at that facility - you made me answer - even though questions were not applicable- U-Box delivered to our home -- delivery staff were great

Évaluation :

4

We scheduled times for uhaul to come pick up empty pods but they moved my pickup time twice without any notification. I only found out after calling both times.

Évaluation :

5

Amazing!!

Évaluation :

5

We had 2 Uhaul boxes and delery and pick up were fantastic. Thank you for your service during our renovation. The blankets we're a great help.

Évaluation :

5

I did everything online. It was very simple

Évaluation :

5

The staff was great! Sam and Casey made the visit easy and stress free! Thanks again.

Évaluation :

5

Good experience

Évaluation :

1

Worst customer service experience of our lives. Made over 25 calls to U-Haul and still no resolution. Every part of the Ubox process went wrong. Sam L. Is the worst manager in history. Never use them

Évaluation :

4

S.O.

Évaluation :

5

I did not use the facilities, but they worked hard to deliver my uboxes from Chicago. Brianna, the delivery driver was extremely friendly and helpful, even when I gave her wrong information! Great Job

Évaluation :

5

Our entire experience with all U-Haul staff has been excellent. We are extremely pleased with our interaction with all employees.

Évaluation :

5

Excellent service

Évaluation :

5

Very professional!

Évaluation :

5

Très bien

Évaluation :

5

Brianna was professional and courteous. Did not visit IHaul site

Évaluation :

4

Helpful staff.

Évaluation :

5

Very friendly staff

Évaluation :

5

Moved cross country from NYC to Phoenix and could not have asked for a more economical, efficient, and reliable way to make this move!

Évaluation :

5

The Ubox delivery driver was OUTSTANDING

Évaluation :

5

Thank you for your help!!!

Évaluation :

1

We were given incorrect information by Kevin which lead to our movers waiting for two and a half hours- thus costing me an additional $275. I was told two times i would be called back and no call

Évaluation :

5

We had the boxes and never went to the actual facility but I can tell you, the ladies that dropped them off and picked them up was awesome.

Évaluation :

1

You charged me out of the blue. Every attempt I made to call or email you was ignored. After the national organization sorted things out you sent a series of letters threatening me.with a lien.

Évaluation :

5

The only issue we had with this facility was that they are closed on weekends. If scheduled during the week all will go well.

Évaluation :

5

Smooth transaction from PA to AZ..

Évaluation :

5

I was never at this facility.. box was picked up by a 3rd party outfit. Box arrived in great shape.

Évaluation :

4

No comments

Évaluation :

5

I wish it had been open on Sunday, otherwise everything was great!

Évaluation :

5

Very good service, Sam who is warehouse manager helped me when ever I need help and in need to access my UBOXEs.

Évaluation :

1

I am being charged for a unit I dont even have. Hey won't contact me back to give me a refund.

Évaluation :

3

we had a ubox delivered through this location, after they contacted us to verify we were home waiting, they didn't show up til the next afternoon BOTH delivery and pickup.

Évaluation :

5

Jackie, the person who delivered the U-Boxes was very polite and did a nice job of placing the boxes where i wanted them.

Évaluation :

4

The guy at Tempe was friendly and the driver who delivered tha u box . The other staff that I had spoken to over the phone were not knowledgeable. and ended up hanging the phone on me.

Évaluation :

5

Great service.

Évaluation :

1

I never went to the facility. I had trouble with getting my things delivered there was communication issues with U haul. I called several times to resolve these issues. I had 2 different ubox orders.

Évaluation :

3

I has two u boxes delivered, they changed my order to self delivery but they fixed that and had a moving company bring my things and they did great, need more than 1 day notice on what time it comes

Évaluation :

3

While the customer service was good, they did not follow through on promises made so this move ended up costing me $100 more than it should have. I shouldves had them deliver the UBOXes to me.

Évaluation :

5

did a great job

Évaluation :

4

Overall great experience!

Évaluation :

1

customer service can’t help. local stores not centrally linked. my box was placed in storage instead of shipped by mistake, final delivery delayed, then charged an extra month. was always on hold too

Évaluation :

1

It was very difficult to get this store to answer the phone . The reservation agent couldnt get them to answer either. Because of this, I did not get my ubox until 3 days after I arrived . Badservic

Évaluation :

5

I had an OUTSTANDING experience. I ordered a "Box" to ship items from Michigan to Arizona. The box was delivered as promised and delivered to AZ ahead of schedule. Loved the constant communication.

Évaluation :

2

There was absolutely NO communication from your staff or company even when delivery was two days late. Even when messages were left to have someone call me, no one bothered. Disappointed.

Évaluation :

5

Did not go into the facility itself as I had u-boxes delivered and picked up!

Évaluation :

2

All was well untilt my experience with uhaul on receiving end.. pooractions of office created frustrating and limited time to unload . I paid far too much when compared to other quotes. Refund please

Évaluation :

2

When the Ubox arrived in my town I was supposed to get a call and I didn't. I found out the box was scheduled to go to my home 5 days later. Not happy about the communication.

Évaluation :

2

Had to call multiple times to deliver the U Box and took more than 10 days after it reached the destination.

Évaluation :

4

Wish you could deliver the Ubox more days rather than Sunday/ Monday

Évaluation :

2

My Containers were in Tempe for a week, buy they wouldnt deliver before the last day of contract. One container couldnt be opened by driver so I had to open it myself. Uhaul missed pick up day.

Évaluation :

4

Please have better communication with your customers. I was told we would have two hours notice before our delivery and we only got five minutes notice.

Évaluation :

1

I would never use the UBox service again. Terrible customer service and very poor communications!! Now I know why PODS is so successful.

Évaluation :

5

Great to work with

Évaluation :

5

From the beginning to the end , the personnel where friendly and helpful

Évaluation :

4

Tempe staff was helpful and friendly. Zero stars to national phone customer support. Multiple instances during this move of over 20 minute hold wait times just to be transferred to the wr