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KEITH TCustomer Reviews for U-Haul Moving & Storage at Alpine Ave
Testimonials From Recent Customers
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Drop and go lane for ease of transaction.
Christy WSo thankful they were open on the holiday for drop off! Despite that, check in team was very upbeat!
JAMIE LWorker was sitting in a van on his phone while we waited in our car for 10 minutes and then I tried to go inside and it was locked and then when I was walking back to my car he jumped out of the van and said oh I can help you bro mean while there was a whole line of people behind me going into the road.
Robert CClean facility and quick easy pick up after completing steps online.
Kenneth PPick up and drop off were smooth and easy, in and out in Minutes
JOSEPH DNithing. Everything went as planned.
ROBERT BAucun
UPOMA SWe were not able to confirm if the photos of the U-Haul were uploaded correctly it also didn’t give us a number for the key drop off
Alyssa ZThe lady that helped was real nice to work with
DAVID TYou equipment says to clean it out or it's 15 additional dollars but when you pick up the equipment it's already dirty...
THOMAS CThe wire connections did not work even after swapping out cables many times, the lower tail lights never worked on the trailer, the inside had dirt/manure when we arrived at our location so had to spend time cleaning someone else's mess up. Gross.
NORMAN RIt was super easy to rent online (& economical) and the staff was super helpful.
SCOTT JVery helpful staff!!
LEROY TTruck was dirty and not swept out. Roof was leaking
Spencer WGreat front desk girl.
RICKEY SI think you're doing a great job 👍
JAMES EI will never do business with U haul because you don't let people know about the 19,99 is Bull shit. And I will let others know also !
CHARLES BAll was better than expected. please keep up the good work.
GARY MThe first reservation went fine. The second was a bit of a shitshow, insofar as I was not informed that my financial institution was going to be discriminated against and require additional funds held. Disappointed, honestly.
DYLAN CEverything was simple and great!
MICHAEL JJalen was particularly helpful and efficient. He is excellent at customer service.
JULIE AThe first 6X12 trailer only had one brake light we found out after several trips. It was even checked at pick up by U-Haul rep. We had to return to the center to get it checked. Another U-Haul rep checked the wiring and said it was bad on the trailer. She immediately got us a working trailer and we were on our way again. She was great and we finished our move. Thanks U-Haul!
Douglas SDropoff was super quick. Less than 5 minutes. I appreciate the promptness.
MICHAEL PI rented a car hauler trailer.... Everything was great! Only one thing I could say is, be sure to tell those renting trailers what size the light plug is (4 flat,7pin)..... Other than that one little thing...
THOMAS JEverything was perfect!
PAMELA AGreat customer service from the girl at the front desk
RICKEY SThe staff was friendly and helpful.
TONI LStaff was very friendly and helpful. Keep up the great work!
KATRINA EFor starters be in the building when a customer comes, especially when they have a reservation at that time and then just don’t be a dick
Angela SMake sure the steering is good on the truck before you rent it out to someone and that there's no holes in the roof either!
BRIAN LCup holders was dirty. It's wasn't clean when I got in the truck. So disappointed. I would like to get some money back. Also only used one day not 2 days. I asked Jayden to fix it but he couldn't. Didn't want charge for 2 days. Just one day. What can u do to fix this situations?
CHRIS TThe truck was covered in snow and ice . I had to clean off myself. The employee brought the truck around front and told me the snow removal broom was in the truck. The back door was frozen shut. Offered me NO help to unstuck. I had to call my son to come and open the back door so I could load the dolly and furniture pads. I won't be back and I will tell others about my experience at this location.
Amy MOur truck was dirty, we rented outside of business hours, no dolly or blankets were in the truck as promised, truck was covered in ice and snow (no snow the day before, they never prepped the vehicle for us) we scraped the tuck of at 6:30 am in 10 degree weather at pick-up. The steering was mis aligned, we fought that for 17 hours of driving.
Kimberly Dexcellent!!!
YUSEF ANothing the lady's did a awesome job even when I needed help.
JESSICA FMORGAN WAS AMAZING!
JOSHUA TI DO NOT GIVE YOU ******* *********** ANY STAR'S BECAUSE AFTER A FEW DAYS AFTER IT WAS RETURNED YOU DUMB **** LEFT ME ALMOST $300 IN THE HOLE WHEN I EXTENDED MY CONTRACT I PAID OVER $314 AND YOU STILL TOOK MORE MONEY FROM MY ACCOUNT AND WHEN I DROPPED THE TRUCK OFF AND ANSWERS THE QUESTIONS I WAS NOT TOLD ANYTHING ABOUT ANY MATTER FOR MONEY THAT I NEEDED TO TAKE CARE OF. I HAVE NOTIFIED THE BBB AND THE PRESIDENT OF THE UNITED STATES OF AMERICA ABOUT THIS SCAMMING SITUATION AND YOU ********** AREN'T WILLING TO CORRECT YOUR MISTAKE
ANDREA LMorgan was great, kind, efficient, and personable.
TREVOR TMerci.
ALICIA MExcellent service!
MARK MMorgan is very helpful and kind.
BEATRICE ORoutine checks of the trucks. These should be clean, in proper order and have no issues, this was not the case for me.
JOSHUA LEverything was fine for this rental
JEFFREY ROvernight snow was not fully cleared from the van. They only did a quick brush of the windshield. No brush in van. Low tire light came on each time the van was started. Personal were very friendly. Drop off went very well.
DOUGLAS SNothing everything is perfect
SAMADI KWhen I picked up the U-Haul it was on E so I had to use my own money to put gas in it ( other then what I was supposed to) but the lady was very helpful and refunded me my money! Still waiting on a fefund tho!
MARIZA MI was helped quickly and courteously. A good experience overall.
ALAN SDespite only driving the truck 14 miles round trip, I was charged over $50 related to a fuel surcharge and 6 gallons of gas. Fortunately I checked my receipt and noticed this error and it was quickly corrected, but makes you wonder if this has happened to others who didn't take the time to document their fuel gauge and/or check their receipt. Very disappointing.
SHANE BService was great.
Rebecca W | Expérience généraleI had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.
Miguel A | Expérience généraleI was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st
Ben S | Expérience généraleexcellent service
BRYAN F | Expérience généraleHorrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.
charlotte d | Expérience généraleThe gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.
Mackenzie A | Expérience généraleMonique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.
Lisabet G | Expérience généraleEXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.
Jayne G | Expérience généraleA terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.
Dan M | Expérience généraleDid not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle's service!
Nancy W | Expérience généraleStaff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.
VALERIE N | Expérience généraleI rented a U-Box from this location but did not personally visit the actual store.
Matt L | Expérience généraleOk
joseph c | Expérience généraleThe staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.
alaynna y | Expérience généraleVery bad customer service with rude behavior from the manager
Bhavani r | Expérience générale