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JAMES BCustomer Reviews for U-Haul Moving & Storage at Beechmont Ave
Testimonials From Recent Customers
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Update your computer/pick up process
ANTHONY BRien
ROBERT SAs usual Morgan went above and beyond to help me with my move. I will be coming back because of him.
STEVEN RGood people. Thank you.
PAUL MTrailer was dirty but General Manager cleaned it before I left. I used App to request Extended Time for Return and App said I could not extend it because trailer was being rented to another customer. I called Beechmont store and they said I could extend it and it was not reserved for a future customer. This is the second time I've had problems with UHaul App, it needs some serious review.
BRUCE BThis is not a criticism of Steve Torbeck or Beechmont store, which I have always given a 5 star rating This is regarding Contract #73606253, Equipment # RV1170A. This trailer was just transferred to Beechmont store #770085. It never should have been allowed to leave the parking lot. 3 of 4 wheels had multiple lug bolts missing or broken. Tires almost fell off and could have caused significant damage or harm. Whoever did the last PM needs to be reviewed. Also looks like tires were recently replaced and lug bolt problem should have been detected then. I tried to access Roadside Assistance off the App but it took me to UHaul main page with no access to Roadside Assistance. No 800# on the contract so I had to call UHaul store for 800#. I was told Tire Service truck would arrive in 45 minutes, arrived an hour late. Tire service truck could not fix lug bolts so they had to call Tow Truck. Tow truck arrived and tow truck bed was not wide enough for UHaul trailer so extra time needed to remove tow truck rails. Overall, I called Roadside Assistance before 11:00AM and didn't get tow back to UHaul store until about 4:00 PM or about 5 hours wasted. Management needs to do a serious review of how this trailer got serviced and transferred in such a dangerous condition.
BRUCE BMorgan was helpful and understanding. Thank you!
Leroy PQuick and easy at U Haul on Beechmont at 8 mile. Very nice equipment and srrvice.
CHARLES SOf course, it's Steve Torbeck when the doors first opened on Saturday morning. I've rented equipment from him since the day he arrived and through thick and thin, Steve always runs the best UHaul op I've ever seen. And I've rented across the country…….. He is always there to make sure you've got the right equipment to do the job. Can't say enough about his dedication to the UHaul brand!
ROBERT MSteve the owner was a tremendous help,everything was handled right down to a sense of humor!! 5 stars!!
JAMES KGreat experience! Will always go to this location because I had such a great experience!!
JOHN BThis site was amazing we had to exchange truck for larger truck. They had the truck ready and made the move so much less stressful. Great job at this location!!!
Linda SGreat job!! 🤗
Blessed SSteve is great.
NICOLAS SThe staff at U-Haul was simply Fantastic! The facility is very clean and staff was very professional & personable. They were very willing to assist in any way possible! Just a great experience at U-Haul on Beechmont in Cincinnati!
BRUCE Hservice was outstanding as always.. thank you Doug nelson
DOUGLAS NTrailer had frayed safety cable causing cuts on my hands while connecting and reconnecting. I let the location know. I've already submitted my concerns - Steve Torbeck has responded via email and I just sent another email with more details about my frustrations with UHaul.
Jeroen SI have rented equipment from this location many times and they are always pleasant and professional. I believe the owner/manager has been there for many years as I recognize his face. Good to know there is stability in management.
ROBERT WProcess was easy and the staff was friendly and efficient! I saved over $125 by renting from U-Haul vs having some materials delivered from Menards, it was a no brainer.
JAMES GEverything was fine.I will certainly need you again soon.
JASON MThe trailer I rented was marked 5' x 9'. I drove close to 2 hours 1 way to pick up a lawnmower I bought that was 54" to find out it wouldn't fit. The trailer was only 52" wide not 60" like I thought a 5x9 trailer would be. This is a little deceiving and cost me a lot of money.
RUSTY KDoor broke was stuck onsite for hours waiting for repair that was repeatedly delayed
IAN WNothing. The whole process was seamless, and employees friendly and helpful.
AMANDA LThese guys always rock!!!
MICHAEL HI will need your services again periodically.Thank you for having an operation near me.
JASON MVery nice general manager 👍👍👍
JOSE SDebris and paperwork left in cab. Smelled like someone smoked cigar in there. Truck ran fine. The staff member who checks people out needs to Tell customers that they need to check their phone text messages for the instructions to take pictures of the vehicle before they leave. I did this a couple weeks ago and it was already on the road when I noticed a text. Nothing tells or warns the customer of this obligation.
PETER CDave was very helpful, even helping attach the trailer. When i returned it another man told me where to put the trailer and that was it, thankfully /dave was there and he helped me take it off. The tongue is heavy and I can;t loft much.
DAVID WThe box wasn't picked up by the carrier in time so it was a day late. In general the staff bent over backwards to remedy the situation. Big thank you to "Smoke" in Lakeland for his kindness and going out of his way. Overall positive experience. Thank you to the staff - especially "Smoke"!
Theresa TTruck worked well and Steve was very helpful.
SAMUEL TI’ve used this location for years and they have always been great to deal with!
MICHAEL HI had no issues.
Hannah NSteve provides top notch customer service
JOHN PThat was a smooth operation. In and out with no issues, plus an incredibly nice group of guys running the place. 2 's up!
JON OIf anyone bleeds orange for U-Haul it is this crew!!! They are the example used in textbooks for excellent customer service. I've decided to name my first born after the general manager. Steve Torbeck Schuster. Thank you for your time today.
David SThe rep was lazy. I had selected trailer insurance on my online reservation. When I came into to he store, the guy was sitting at the computer and tells a younger female co-worker to go get him a Mt Dew. She seemed put off by the request and I thought in this day in age ordering a young lady to get you a drink seemed odd, until I see how lazy he was. He asked my if I had scanned my drivers license on the app and I told him I tried but it kept failing. He then ask if I could do it on a PC. He seemed put off that he needed to do it. When he handed me my receipt I notice the insurance was missing. I asked him to add it. He said I would have to do it on the inspection link. However, I had to run home to get my receiver that I had forgotten. When I returned the inspection link had expired. I again asked him to add the insurance. He said he did. I wet outside waiting on him to follow to do the connection inspection. He didn't come out. I waited awhile and went back in the now he started taking care of a new customer and I had to wait until that was all done. I told him again that I did see any update in my email for the insurance. He said it was added and I would not get an update. When I got home and looked at the order I saw the insurance was never added. He just seemed very put off by doing work. I took a risk a used the trailer anyway and I sent an email via the contact us on the U-Haul webpage. This was just not a good experience.
RONALD SThis is the 3rd time I have used this location. They are rude. I will never use this location again.
CONSTANCE SAll was good, no problems and personnel was very pleasant.
SHERION MBest run UHaul store I have been in. Everything was professional and at a fair price. 11am appointment to get hitch on SUV. Work started on time and was done in one hour. Very happy with there operation.
DAVID Gback door was frozen shut. had to deice.
MARTIN DExcellent customer service. Very friendly and accomodating.
CRYSTAL GThe agent at the Beachmont location in Cincinnati Ohio was awesome
JAMES JVery helpful staff
JEFFREY BI would have to say the only complaint I have is that they told me when I got the vehicle that I had 7/8 of a tank so I had to have 7/8 of a tank back when I brought it back. When I started that thing up it was under 3/4. In retrospect it's not a huge deal and not a dealbreaker. But I did drop $47 in gas in it.
DAMIEN RCan't think of anything offhand. We have a great Uhaul center.
BRIAN WBe a little more friendly. Park the vehicles in a safe place and direction. Not everyone is used to backing up a vehicle that they are not used to driving especially. It was difficult to see behind the van making it dangerous for backing.
TONY JThe older gentleman who serviced us was literally SOOOOO nice and sweet and amazing
Alexandria NThe only thing that I can think of is the right rear taillight was out and the radio didn’t work but other than that the van ran great
JEFFREY AAlways friendly. Always helpful. Always goes above and beyond!!!
Susie BSteve Torbeck runs a great shop. Highly focused on customer service. Five-star operation.
JOSEPH HDavid was absolutely amazing very professional and very helpful
KELLEY EEverything was great!
LORI SMaybe don't park the vehicles so close that you have to get in from the passenger side.
John LMake sure that the equipment is cleaned properly prior to getting used before use it was nasty and where did excellent customer service go like 31 years ago
RYAN SA wonderful business to have in ur neighborhood!
STEPHEN DThey were very friendly and helpful. Thank you all so much!
PAULINE O | Expérience généraleHelpful workers at the Anderson Twp. Ohio store.
CHRIS M | Expérience généraleThe two people working were very helpful on Sunday, July 28th. We rented a truck and storage unit.
CHRIS M | Premières impressionsGreat service. Clean and critter free is a must for my storage need. They definitely provide.
samantha m | Premières impressionsStaff was extremely helpful, unit was clean!
Mary H | Premières impressionsManagement and staff were very helpful
Ed L | Expérience généraleStaff went above and beyond. To make sure my storage and moving needs where meet .
Gaye B | Expérience généraleOffice staff was exceptionally helpful and friendly.
JAMES T | Expérience généraleSteve and his team have been phenomenal partners for the last ~10 years in managing our storage needs. I cannot recommend them highly enough. They went above and beyond, consistently for almost a decade, to take care of our storage needs. We no longer have a need for a unit, but if that changes, we will ONLY consider Beechmont Avenue and Steve Torbeck's team.
ANTONY B | Expérience généraleStaff at both locations were very nice and helpful and check in was quick and painless.
JAMES G | Premières impressionsVery nice service.
Gaye B | Premières impressionsI appreciate this U-Haul very much they were very nice to me I didn't know how to properly move out so that is on me but other than that they were very good to me and I appreciate them working with me at all times
Lisa b | Expérience généraleBest possible experience EVER !!!
Margie D | Expérience généraleI believe we had rented the UHaul unit for approximately nine years. In those nine years we haven't had such a great customer service person as great as David. He was extremely helpful whenever we needed anything. David is very informative about the facility. David had gone above and beyond to answer any questions we had. I would highly recommend UHaul to any one because of the great customer service we received. Merci encore.
BETH D | Expérience généralea pleasure!
Jim A | Expérience généraleThe gentlemen that helped me was alone and delt with several customers while I was there. He was helpful and loaded items for people, and even my boxes for packing. He was never flustered or impatient. I appreciate that since I did two different transactions. He is a keeper. Thanks!!
samantha m | Premières impressionsMorgan was very friendly and helpful a great experience overall at this location. Very happy!
MORGAN W | Expérience généraleSteve is fantastic. Couldn’t be happier.
Aaron T | Premières impressionsCheck in attendant was rude. I was not told this was an upstairs unit. I cancelled my storage unit.
KIMBERLY T | Expérience généraleA very welcoming staff and very friendly. It was nice to be greeted with such friendly people after a 1100 mile trip.
Douglas B | Premières impressionsSteve takes pride in his work, always helpful.
SHERRY P | Expérience généraleMy ex fractured my tailbone and so I'm trying to slowly move everything out to leave and this is the most convenience I'm so grateful to have found it very appreciative for their health they were very nice
Lisa b | Déménagement en ligneThe 2 people who helped me went above and beyond they are the reason I will be back if ever needed again
William W | Premières impressionsUn travail bien fait
Mark N | Expérience généraleMajor problem with no elevator to the second floor for loading / unloading. Potential customers should be informed of that before selecting a unit.
Charlie M | Premières impressionsHallways need more frequent sweeping, too many cobwebs and spiders. I stepped on the same piece of string often. There was a rat poison box in my unit, however, the mice did get into my storage bag dry goods,flour pasta oatmeal, and had a feast. It would be more convenient to enter with only ONE card swipe Hallway for the 150s sensor light is very slow. As a woman, I walked in the dark hallway too long. Merci
Eleanor L | Expérience généraleSo far everything has worked so well. Easy to use, convenient and clean! Especially appreciate having the carts available to use!!
Heather b | Premières impressionsThe doors often did not work or worked without needing a pass card...letting anyone in. We received two free mos for two trucks we rented. The 2nd month we were told only a very small unit was available. We rented large trucks and were supposed to receive comparable size storage. There actually was more than one large unit available. It was at that point we decided to discontinue any storage there. Very disappointing.
Margaret H | Expérience généraleWe had a unit here for at least a couple years. It was clean and climate controlled. We never had any problems. Steve showed me how to obtain access at least three times because I simply forgot after months had passed without accessing it. Every time, he was courteous and professional. My experience with all the staff at this location has been excellent.
Peter S | Expérience généraleMerci.
Margaret H | Premières impressionsCustomer service was extremely rude and I wouldn’t recommend this facility.
Anne M | Premières impressionsI have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward it
John G | Expérience généraleFrom day 1 the arrangement was exactly what I needed. It was safe, secure, accessible and unbelievably convenient to load and unload. The price was fair and billing was easy. Excellent follow up and customer service. Would definitely recommend and rent again!
SANDY D | Expérience généraleGreat experience. Would use U-Haul again for any storage I need.
Rob R | Expérience généraleI would so recommend this particular UHaul because it was everything that I could ask for in a storage unit. For the last five months I had to use one of the climate controlled spaces in between moves. When I closed out the space and unpacked my things, it was as though I had stored them in my home. Perfect, no mold or smell! Steve and the staff were courteous and helpful.
julia p | Expérience généraleVery helpful and reasonable pricing to meet your moving/storage needs.
Patty A | Expérience généraleI wish the facility had a master key for the provided lock. I almost had to call a locksmith when I thought I lost the keys in the moving process.
Derrick D | Expérience généraleI very much appreciate the free month of storage. It's very helpful with a complicated move!
Derrick D | Premières impressionsGreat place with excellent staff.
Bob R | Expérience généraleNo issues encountered. Process went very smoothly
marvin s | Premières impressionsReally nice facility. Staff very nice and helpful to all of my needs. Would recommed using when in need!
John H | Expérience généralenone
danny d | Expérience généraleThe team at this store knew my needs better than I did! great experience, Thank You!
ron p | Expérience généraleOnly problem was never was able to set up my online account, had to call every month to make payment. A bit of an inconvenience waiting on hold and such.
Brenda R | Expérience généraleEveryone at this location is amazing. We've been here so often during our move. We recommend this U-Haul location for all of your moving and storage needs.
Nicholas Z | Premières impressionsEmployees were very friendly and helpful even though it was Mother's Day....
Gary H | Expérience généraleWe would use your facility again. Thanks.
Mary w | Expérience généraleGreat place easy access.
Harmony R | Expérience généraleVery hey
diana W | Premières impressionsThe installation texted a very very good job
FREDERICK H | Expérience généraleVery knowledgeable and helpful staff. I would definitely recommend this facility.
Maureen B | Expérience généraleQuick, friendly service.
Christopher I | Expérience généraleVery helpful. Truck check-in was easy (and paperless!) The guy walked us to our storage unit, showed us how everything worked. Good folks.
Christopher I | RéservationThe #1 choice is Uhaul
Douglas B | RéservationI am not pleased that I got charged twice upon getting my storage unit and was charged for unknown late fees. The issue was resolved, 2 WEEKS LATER, but should not have happened in the first place.
latrisha m | Expérience généraleGreat storage facility!
naomi s | Expérience généraleNothing but great things to say about the facility and people!
ERIK E | Expérience générale*advertisement said 10x10 storage room 84,95; was charged 109 plus all fees. * Learned I had no access after hours, was told I didn't pay 'extra' for this service. *Mouse ran in front of me in Hall
benjamin s | Expérience générale