Customer Reviews for U-Haul Moving & Storage at Calgary Herald

414 évaluations

215 16 St SE   Calgary, AB T2E7P5

(403) 285-6824

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Fri: 7 am - 9 pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 8 h am à 7 h pm

Services dans cet établissement :

Pour nous contacter

(403) 285-6824

215 16 St SE
Calgary, AB T2E7P5

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 7 am - 9 pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 8 h am à 7 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

All good

Nikita S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvain T 
Évaluation :
5

Staff friendly and helpful.

Janet M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S 
Évaluation :
1

I had to purchase a $800 flight to Calgary and drive 10 hours to get the truck i reserved 5 months in advance. Overall, $1 400 extra was spent and two days of travel to get the truck. Customer service did not help at all during this. I had to find the truck from 1000km away. I had to explain my story 28 different times to different customer service reps as they did not add notes after each call. This was truly a horrifying experience and I would never recommend UHaul to any body.

Carter M 
Évaluation :
5

All good

Daryl D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre P  |  Expérience générale 
Évaluation :
4

Had to scan in multiple times and had card declined several times while doing so which was frustrating

KIRSTEN R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter f  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyrus W  |  Premières impressions 
Évaluation :
5

Great staff, very friendly and knowledgeable , excellent location, easy access, very clean and well looked after, will definitely use their services again.

Mark W  |  Expérience générale 
Évaluation :
3

The access-hours for the loading zone (Gate 1-4) is very inconvenient.

Fei G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MHDALI H  |  Expérience générale 
Évaluation :
3

They never checked the first truck they were going to give me !! I had to tell them the signal lights were not working!! Then the second truck was dirty inside and I then the safety chain was was broken on the car dolly, I had to show them how to use the tie straps!!

Patrick W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Z 
Évaluation :
5

I seen no need for improvement.

Richard B 
Évaluation :
5

Cheap and awesome

NASH F  |  Premières impressions 
Évaluation :
5

The staff was friendly and pointed us in the right direction when we didn't know where to go. They were also able to upgrade us to a bigger unit on short notice and found a conveniently located locker. I would definitely use U-Haul storage again.

Graeme G  |  Premières impressions 
Évaluation :
5

Actually in regards to this rental it was 100 % with no need for improvement.

Peter S 
Évaluation :
5

Very quick process to return unit (cargo trailer) and staff excellent to deal with.

William M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryll K  |  Expérience générale 
Évaluation :
5

It was awesome experience with this location and Gautam was so helpful.

Karankumar P 
Évaluation :
5

Staff member great. 👍 excellent

Tim S 
Évaluation :
5

Front ladies were all good and friendly. Offered free storage. I had smooth rental. The guys outside also helpful.

Subhy O 
Évaluation :
4

New staff member that took forever! I was frustrated but gave the person a chance….they didn't know the locations of the lockers and got lost several times while trying to physically find the locker. They didn't explain the external access codes and how you must use all 3 external access machines after office hours, etc ……. Later, I figured it all out by myself.

Lynn F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryll K  |  Premières impressions 
Évaluation :
1

Was told would have to pay $170 above original contract because of late delivery but actually was two days early. Was told no extra charges then and two days later my credit card was charged $170.

Kent G 
Évaluation :
5

Eveen was very helpful when we checked out, I would use him again.

TONNY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie T 
Évaluation :
5

Great staff, were friendly and very helpful, many thanks for making our move less stressful!!

Mark W  |  Premières impressions 
Évaluation :
1

Everything about this last experience with you haul was terrible and borderline illegal. Sadly there is not much of an option out there to use other services. Unsafe vehicles, then when brought up I was gaslighted saying I don't know what I'm talking about. The storage unit was brutal to access and the staff was less then helpful and lies to me about units. Id tell people to stay away if at all possible

Timothey K  |  Expérience générale 
Évaluation :
5

Great!

JAKUB K  |  Expérience générale 
Évaluation :
5

I wish to thank Princy Johnson for the excellent service you provided to myself even though I only rented the storage unit for 2 month. Princy was very helpful when it came to the move out even though I was a few days over the date. Thanks again for all your help in making this move possible for me. Also wish to thank Anupreet K. for her help with this move out.

hilda t  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B 
Évaluation :
4

The truck had issues when accelerating and reving out of control when passing. Service in YYC and YXE was very good.

GEORGE L 
Évaluation :
2

U-Haul was a difficult and frustrating experience. 1) the app shows vehicles that do not exist in the location 2) I schedule 26’ truck on the chestermere location in person and when I got there I did not any reservation under my name 3) 30 min waiting for someone to pick up 4) reservations are not editable does not make sense

Amanda C 
Évaluation :
5

Eveet helped me a lot. He shows me 2 different storage unit and he gave his best to accomodate when I want to get the other storage unit. Also I was unable to find the cart and he got it for me. 5 stars customer service. We need more Eveet at UHaul. If we can have access 24/7, that will be awesome, due to my working hour/work shift.

widiono k  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H 
Évaluation :
5

The box door says 24 furniture pads, but there were only 12 furniture pads inside. I did not need all the pad anyways so the 12 was more than enough and the extra 12 would have only taken up valuable box space. Well Done!

Noah B 
Évaluation :
5

- one request is to have more trolleys as there were none available when I dropped some of my stuff off. Other than that, everything was excellent!

ashley b  |  Premières impressions 
Évaluation :
3

It was busy so I had to wait, but the person worked very hard to facilitate me as quickly as possible I could see how their location could work as a very efficient ways location

THAD M 
Évaluation :
5

Thank you so much

Alexander S 
Évaluation :
5

Evin did an excellent job. Very polite, helpful and professional. He made my visit an enjoyable experience.

Cornelis V 
Évaluation :
5

Everyone who worked there was great.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M 
Évaluation :
5

I enjoyed my experience there.

john g  |  Premières impressions 
Évaluation :
5

Staff was very helpful.

Edward T 
Évaluation :
2

Individual who assisted us upon arrival was rude and unprofessional and continued to be rude, even when we dropped the trailer off.

Shelby S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Von G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Q 
Évaluation :
3

I took the truck for two hours, and paid for the whole day. $130 for two hours is a great price. I will never contact you again and I will not advise my friends. Why indicate the hourly cost if money is withdrawn per day?

Dmytro R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly S 
Évaluation :
5

Amazing place to store your things!

Juan E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellie B  |  Premières impressions 
Évaluation :
5

A gentleman named Eveen helped me today with my trailer rental. His assistance was excellent and made everything easy!

Justin E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kingsley B 
Évaluation :
5

Very happy with the service and experience end to end. Any issues were resolved efficiently and with professionalism. Thank you U-haul.

Pamela K  |  Expérience générale 
Évaluation :
5

All the staff were extremely helpful and friendly. This U-Haul location is the best I have ever experienced.

Michel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne F  |  Premières impressions 
Évaluation :
5

I had an excellent experience and see nothing needing improvements.

Wayne F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE W 
Évaluation :
5

An awesome experience! Eveen was great when dropping off the vehicle. 10/10 would recommend!

Kaylee G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heena M  |  Expérience générale 
Évaluation :
5

Manager is an amazing person

Francisco R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C  |  Premières impressions 
Évaluation :
4

Parking lot was difficult to navigate on 5 pm return. Cars and Uhaul vehicles were scattered everywhere.

Edward K 
Évaluation :
2

Better facility. Same terrible organization

Alexander W 
Évaluation :
3

Two comments. First, there were no furniture pads in the truck as was requested. I asked the attendant to ensure they were there and he assured me so. I should have looked but he claimed it was taken care of. It was removed from my bill at the return but we could have used them for the move. Second and more of a heads up for your maintenance as it didn't really affect our short move. The AC in the truck we were assigned does not work. If I were using this truck on a longer haul on a warmer day I would not be happy.

KIRBY W 
Évaluation :
5

Le service a été excellent.

Neal R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly A  |  Expérience générale 
Évaluation :
2

Manager did what was not necessary for my reservation, when went to the office was different story I wasn’t happy for intakes she took was very wrong and took right away the payment without even due date.

george b  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah U 
Évaluation :
5

Will Deal with this location again as was a great experience and friendly staff

Andrew M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Starla S 
Évaluation :
5

The rental pickup service is excellent. The customer service is very courteous and helpful. Merci.

Michael A 
Évaluation :
2

Wiring was broken, staff didnt have proper tools to repair. Scotch tape was used to hold wires together, had to fix twice to ensure tail lights were working. Staff were very weak in the English language, tough to communicate.

Anthony W 
Évaluation :
5

Everything was great. No issues or let downs at all. The Calgary Herald location is amazing and impressive. Staff were helpful and knowledgeable.

DEAN K  |  Premières impressions 
Évaluation :
5

Amical

BRIAN P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne f  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Easton L  |  Premières impressions 
Évaluation :
5

The staff were excellent, both in the office and in the yard. It was a great experience renting from this location.

Michel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang K  |  Expérience générale 
Évaluation :
5

Amazing staff. Super friendly and helpful. Will definitely be going back to this location ⭐️⭐️⭐️⭐️⭐️

Cassandra M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myriam D  |  Expérience générale 
Évaluation :
5

Sam is an excelent truck return despatch he is extremly helpfull and kind

Eyob Y 
Évaluation :
5

The person at the counter was fantastic. She really went out of her way to be helpful and accommodating. She also was very helpful when we had to ask for a longer rental when the weather turned nasty on us and the road conditions deteriated. Employees like this are a "value adding" asset to a company. All to often people like this go unappreciated and unrecognized. Also I spoke with someone at the Ogden location initially and when they were unable to help us with the equipment needed they were of great assistance in helping us locate what we needed at an other location that was in close proximity to us. All in all it was a great experience and I have already spoken of this experience with several friends and recommending U haul as a great option for helping in various situations.

Jolene R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H  |  Expérience générale 
Évaluation :
5

Truck was low on gas

Juan I 
Évaluation :
5

I had a great experience at this U-Haul location! The truck I rented was spotless and in excellent condition, which made the move so much easier. Dinson, the manager, was incredibly helpful - they made sure everything went smoothly, answered all my questions, and provided excellent customer service. I highly recommend this location for anyone looking for a reliable, clean truck and friendly, professional assistance!

Oleksandr D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

katherine k  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodrigo C 
Évaluation :
1

Reservation was not ready and delayed our move. Will be using a different moving company next time.

ADam G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tomasz G 
Évaluation :
5

Service guy Evin helped to get things ready quickly.

Jerin P 
Évaluation :
5

Wonderful customer service, i believe Avil the person who picked up my van at the end of service, was very helpful and professional with my return! Thank you so much!

Jayde W 
Évaluation :
5

Evin the guy who took the return was awesome and very helpful

kimberly a 
Évaluation :
5

The manager was the friendliest service person I've ever met. And it didn't seem forced or that she was putting on a show

Nazart L  |  Expérience générale 
Évaluation :
5

Truck was ready for pick up as requested clean and well maintained

Emmanuel R 
Évaluation :
5

Not much everything very good.

Douglas K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josiah K 
Évaluation :
5

I had an amazing experience with U-Haul. From the moment I walked in, the process was quick, easy, and hassle-free. The vehicles are in excellent condition, well-maintained, and perfect for any moving or transportation needs. Plus, the prices are fair and competitive compared to other options in the market. Definitely a reliable company for any rental needs. Special Mention to Princy Johnson: I want to highlight the exceptional service provided by Princy Johnson. Their customer service is outstanding-friendly, professional, and extremely efficient. Princy explained every detail clearly and made sure I had everything I needed for my move. They went above and beyond to ensure my experience was smooth and stress-free. I highly recommend U-Haul, and if you have the chance, ask for Princy Johnson. Definitely a five-star experience!

luis a  |  Expérience générale 
Évaluation :
4

Bien

PETER G 
Évaluation :
5

Amazing staff. Very professional, also personable!!

Rosalind T  |  Expérience générale 
Évaluation :
5

Very pleased with the entire organization at this location and will recommend.

Kenneth W 
Évaluation :
4

Rented a tow dolly and it was good but the ratchets for the tire tie downs were a bit corroded and sticking maybe some lubricant or something? Sam helped in yard and was good to deal with.

Adam B 
Évaluation :
5

The staff has been amazing to work with. I am very happy with the service. My biggest request is for 24hr access.

Baran F  |  Premières impressions 
Évaluation :
5

Super helpful crew here

Julius W  |  Expérience générale 
Évaluation :
5

Sam helped with our pick up and drop off. He was very helpful and courteous. He is the main reason we think this location was exceptional.

KARLINDA W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun D  |  Premières impressions 
Évaluation :
5

This location is well run, neat, clean and the yard crew is excellent. I highly recommend this location if you are having trouble with other uhaul locations. The yard staff (Eric) is excellent and was their to help.

Anders K 
Évaluation :
5

Employee there named Sam was great, he was super helpful and very professional. Would come back again because of him.

Hunter B 
Évaluation :
5

This location is full of employees that truly care about the customers. I felt welcomed, supported in my rental, and they truly made the process simple. This is the only UHaul location in Calgary that I would recommend. The staff here are second to none!

Angela T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHON F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myriam D  |  Premières impressions 
Évaluation :
3

Eevan is great! Super helpful and prompt.

JILL D 
Évaluation :
5

Front end loose

Marco G 
Évaluation :
5

Excellent service with the princy. Highly recommend to others.

ADIN V 
Évaluation :
5

I rented a truck last Sunday and had a great experience with the process. The staff was helpful and supportive. I strongly recommend this location.

Bharath P 
Évaluation :
1

Original jours when i moved in were incorrect snd I had to hire movers twice. Manager never apologized, only offered to give me half rent for 1 month. They tried to charge me for a storage room with a large post that took up 1/4 of the space. The storage rooms are far away from the loading dock. Tried to contact customer service to resolve issues but was never able to reach them. Loading dock door takes 5-10 minutes to be opened some times. Loading dock is always cluttered and sometimes people are parked in front of the doors so there is no easy access. Some times they have large trucks that block access too. Staff unfriendly.

Malee T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H  |  Premières impressions 
Évaluation :
5

Sam was awesome and very helpful with my truck! Service was professional and fast. I'd come back to this location definitely.

Olivia A 
Évaluation :
5

Sam was excellent to deal with and went above and beyond to help me multiple times during this move. Everyone here has been incredibly friendly, making the experience smooth and stress-free. When I needed another unit, the manager was quick and efficient in assisting me. Overall, a great experience with fantastic service!

Itxy-Ming L 
Évaluation :
5

Ask for Samsun. He was a great help to check everything when we returned. I was also helped by Prince who got everything we needed ready for us.

Jerry J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederic T 
Évaluation :
5

Princy was so helpful together with the other staff or her colleagues

Ruel H  |  Expérience générale 
Évaluation :
1

No after hour allowed. They said it would be any day now, 5 months later still nothing. Had to pay full price for partial service!! Extremely disappointed!!!! Never again

Stewart H  |  Expérience générale 
Évaluation :
3

I first booked the storage over the phone gave credit card information and got the hours. When I showed up at the storage facility they did not have my reservation I had to provide a different credit card as I did not have the original and it was a pain. I am hoping this can get sorted.

Melissa E  |  Premières impressions 
Évaluation :
5

Thanks for the 1 moonth free strage

Jose P  |  Expérience générale 
Évaluation :
3

The u haul had multiple parts that were broken. The handle to adjust the backrest was snapped off, leaving it in an uncomfortable position, and the window handle was broken

Jordan C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie L  |  Premières impressions 
Évaluation :
3

Very slow check in (45 minutes +). Providing a dolly as requested. Providing a final receipt. Tire was low on air when picked up, sensor problem?

Douglas D 
Évaluation :
5

Everything was great!

Yakiv P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M 
Évaluation :
1

The facility is hard to navigate the floors I Bay 7 were so potty and bumpy that everything would rattle of the cart. There is a big dip in the floor going to my unit that is horrible to take a cart down several items were broken due to this very poor planning. The bathrooms were deplorable have photos to show. Carts wheels would stick making them difficult to steer tried 2 of them. No garbage to put the items that were broken from having to deal with the drop in the floor. No staff to be seen very poor experience would not ever recommend.

James C  |  Premières impressions 
Évaluation :
4

Staff refused to open door for my husband even though she intentionally shut the door on him while he was attempting to move in very heavy furniture. Floors were wet from "plumbing issues". Bathrooms were unhygienic. Staff at main check in desk were friendly. Another "staff member" with food forced me to use my code and let them in when they could have used any other door, or maybe have their own access code to get themselves in would be great.

TANYSS C  |  Premières impressions 
Évaluation :
5

Easy to get to! Always clean! Carts to help, and staff are excellent! Especially Eveen ... Best storage units in Calgary and best place to keep your valued belongings! Merci

Rimsha R  |  Expérience générale 
Évaluation :
4

Parking around the unload area was full - cars parked there who were not actively loading or unloading. Also, there were no flatbed carts available, needed to ask for one from someone unloading. Facility was clean, warm and in good condition.

Casey V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C  |  Expérience générale 
Évaluation :
5

Have security on site. There was a guy in a truck parked by the UHAULS and he was harassing me.

Eric F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myriam D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K 
Évaluation :
1

Driver window was with a problem. It lowered the window and when I tried to raise it, it got stuck. It was very cold this day, I had to drive 60km with the window opened in a harsh winter day with temperatures below zero. Also left rr tire was with an alert in the panel about low pressure. I have pictures and videos to prove it. It was a really stressful experience.

Filipe A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYDIN K  |  Premières impressions 
Évaluation :
5

Samson was very helpful and did a great job. I would recommend the service at 215 16 Street SE.

Bennet P 
Évaluation :
1

We were charged an extra 21 dollars for mileage when we only went over by 2 km. They refused to show the math or explain why I was being charged such an amount when it's only 0,79 cents per KM.

Nathan G 
Évaluation :
2

I really disappointed in this location. Worst van I've rented. Gas I was told was at half and when I received it I had to park it at Unal and pick up a few hours later and then realized the talk was a full section lower. Back up camera was missing, burnt out turn signal. Worst experience at any location of uhaul location!

Brett L 
Évaluation :
5

We had such an amazing service and the staff was so helpful l couldn't ask anything more

Kevin R  |  Expérience générale 
Évaluation :
3

When we moved out we noticed significant changes to the lockers in our area, we do not believe the security was set up and/or finished as wires were still hanging out of each unit when we moved in but were gone when we were moving out. It is also not a great idea to clean the floors before opening as they were all very wet and slippery when we were trying to move big furniture. There was also a second lock put on our storage unit, even though I had automatic payments set up. They called saying my card couldn't be processed, I rectified the situation right away and then got charged agann in for the next month when my automatic payment went through. Our stuff wasn't touched and somewhat clean except for things touching the ground. I know this is probably only uhauls policy but it does seem very unethical to charge a whole month when we were looking to move out only 3 days after our month was up. I called 2 month ago giving them plenty of notice and they still would not make an exception.

kristi c  |  Expérience générale 
Évaluation :
5

Seamless experience. Staff walked me through the electronic check in/ vehicle check. Vehicle was clean and drove much better than expected from Calgary to northern BC. I will use UHaul again if the need arises.

MICHAEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAISAL R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty H  |  Expérience générale 
Évaluation :
1

First of all this not 24hrs..... 2nd. Everytime I have to go to the office to let them know that I need the garage door open .sometimes I wait for 10 min...this not a convenient place that suites my agenda. 3rd there's not enough carts .. There some people that hogg everything. The parking underneath is unsafe and has no space or structure....there are sometimes big vehicles in the way 4. The exit out from inside requires me to get out and press the button...This is not recommended place I would tell anyone .

raul a  |  Expérience générale 
Évaluation :
2

I was unhappy with the hours of this location as they were advertised to be until 7pm and 5pm on weekdays and weekends, respectively, however in person they limited the hours to 6:30pm and 4:30. When I first checked in on Oct. 20th, I had a load of items I wanted stored and had arrived at 4:15pm. I was not allowed to store my things and had to travel back to my home with all the items I had packed, which was a waste of time and gas money. It also took a fair bit of time to access the storage unit, as each visit I had to wait 5-10 minutes for the gate to open. Often when I visited the carts were missing and the dollie had a flat tire, which also made things inconvenient.

Dallin M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty H  |  Premières impressions 
Évaluation :
5

They have good supportive staff and well maintained storage units but access hours are not convenient

Li-Min T  |  Expérience générale 
Évaluation :
1

tried charging me a fee twice and gave half of it back and im starving now because i wasnèt given the money i was counting on back

Darcy B  |  Premières impressions 
Évaluation :
5

The best service ever. From day one to the last minute of the service with public storage was great. the level of service and understanding my situation was unbelievable. Very friendly service from one of their staff Eveen. Therefore I would recommend anyone who is looking for affordable price and great service to store your belongings for as long as you want to. Call them or walk in.

Rimsha R  |  Premières impressions 
Évaluation :
5

The stuff is awesome

Vyacheslav P  |  Expérience générale 
Évaluation :
1

Horrible storage setup. Horrible staff. The ramps inside and having the storage at the back is terrible. Needs more entrances.

Declan H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig H  |  Premières impressions 
Évaluation :
5

The only thing I don’t like is to put a code to open the door every time, but I understand it is for security reasons.

CAROLINE L  |  Premières impressions 
Évaluation :
5

Thank you, uhaul is great

Li-Min T  |  Premières impressions 
Évaluation :
5

The associates at the reception were incredibly friendly and helpful. They took the time to thoroughly explain all the storage rules and assisted in selecting the perfect size for my needs. It was a truly pleasant and seamless experience.

Vyacheslav P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis D  |  Expérience générale 
Évaluation :
2

You need to change your advertised hours. I was not thrilled when I had driven across the city with my things, only to be told at 4:20 that I would be unable to move in. Seems to me this is a poor decision on managements part. Closing activities shouldn't impede into the open hours.

Dallin M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michaela M  |  Premières impressions 
Évaluation :
5

Thank you and the staff in Calgary Calgary Herald location. It was a seamless service from start to finish. The staff and most especially the service agents.

Mary R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberta A  |  Expérience générale 
Évaluation :
2

Hard to gain access to pick up items, waited over 10 minutes outside for staff to open the door. During original drop off there were no carts available to bring my products to the storage. Steep slopes and ramps made to difficult to transport heavy items. Too expensive for what was supplied.

David R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irene i  |  Expérience générale 
Évaluation :
5

My only negative was a lack of dollies.

SUSANNA R  |  Premières impressions 
Évaluation :
3

Slow workers in storage box area.

Keith G  |  Premières impressions 
Évaluation :
5

The staff are very friendly and helpful.

Ronald M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON S  |  Expérience générale 
Évaluation :
1

I had the worst experience dealing with this uhaul. Absolutely trash. I'd rather pay more and use another service

Abigayle W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE T  |  Premières impressions 
Évaluation :
2

Very difficult to get into unit. No proper instructions were given from the start of rental on accessing the units. On the day of moving out we pulled up to the north door(#3) and pushed the help button, to which there was no response. I called the front via my cell and gave my information to the girl up front when I gave her my unit # she asked me if I was at the right place and that they didn't have unit #'s like that. Cost me extra time for my movers!! Told me she was the only one there and so after 20 minutes of still waiting, I drove around to get someone, there were 3 of them, youngsters, giggling with each other. Poor service

Doug F  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara L  |  Premières impressions 
Évaluation :
3

We needed 30-45 more mins to empty our uhaul truck to be done after traveling across the country. It was disappointing we couldn't have been given that little bit of time to not return the next day where we had no help to unload. Also wasn't given the size of unit I reserved making us have to find another space for the remainder of items. Other than that, staff was great and helpful for checking in.

JEN L  |  Premières impressions 
Évaluation :
5

Staff were very helpful and were explaining the instructions well

Ronald M  |  Premières impressions 
Évaluation :
4

The bathrooms by the storage unit were locked and I couldn’t find another one close by

Benjamin V  |  Premières impressions 
Évaluation :
5

Was even able to bring the van in to a section and unload close to where the storage unit is

Wilbert R  |  Premières impressions 
Évaluation :
3

Our interactions with staff were ok. We were disappointed that there was not a pro rated refund for the remainder of the month. One area that felt like it was lacking was in security. There is no access code to get into the locker area. It was not staffed and was a ghost town when we arrived. I would not feel safe arriving there by myself as there were many nooks and crannies and not well lit areas.

Kirk K  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis F  |  Premières impressions 
Évaluation :
5

Ease of access is what I like

DON S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa B  |  Expérience générale 
Évaluation :
4

Only complaint would be that the access hours could be a bit later, but I do understand the layout of the facility likely necessitates the presence of staff members to provide access.

yasser m  |  Premières impressions 
Évaluation :
2

Access was difficult to find and noone answered the number we were told to call. Trucks were blocking access and staff were hard to find for assistance with location issues. Manager did not help with move in information either.

Lisa J  |  Premières impressions 
Évaluation :
5

I recently had the pleasure of interacting with the General Manager at U-Haul, and I am thoroughly impressed. Her professionalism, attention to detail, and commitment to customer satisfaction were evident from the start. They ensured that my moving needs were met efficiently and went above and beyond to make the process smooth and stress-free. The equipment was in excellent condition, and the staff was well-trained and courteous. I highly recommend this U-Haul location, thanks to the exceptional leadership and dedication of their General Manager. Five stars!

Ammar A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug F  |  Premières impressions 
Évaluation :
5

It is perfect situated in the city and surprisingly big, clean and easy access. But the best thing is the personal that runs the site, they will go over and beyond to make everything better for you. Thank you so much for your hard work.

Jorge C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caterina P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben w  |  Premières impressions 
Évaluation :
5

I will forever co tinge to use U-haul, this company is so welcoming and helpful. From the lovely customer service to the lovely services available. I highly recommend u-haul to anyone I know.

BETH G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J  |  Premières impressions 
Évaluation :
3

hours of availability are not the same as the rest of the U-Haul lockers around the city. No late access causes problems.

Diane J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohammed k  |  Expérience générale 
Évaluation :
2

Originally, I had rented a truck and a storage unit at the NE location just down the road from this one. They didn't have the unit I booked ready and we didn't want any of the other units that they were trying to offer. Bliss, the manager at the NE location, called this location and they had multiple available and it was close enough so we agreed to go over to that one The lady who Bliss had spoken to helped me at the counter to get the right unit. There was a few people in front of us and we were waiting for the lady to be done with the other customers. As we waited, two other male workers stood around behind one of the trucks on their phones and not doing anything. When I looked at them, they separated and tried to look busy. When the lady at the counter got to us, she was very kind and told us how to get to the gate into the uhaul building. She gave us gates and row numbers however there was no signage indicating where the gates were and it turns out it had been locked and wasnt accessible. We finally get in to unload and its quite the hike to the unit, there was one dolly at the entrance and i had a truck of furniture so we asked if there were any more and the worker just looked at us and shrugged his shoulders and walked away and when we called after if he could please find us more, he shrugged us off and said thats it. I then called the desk about halfway unloading to ask if someone could bring some down and she said she would reach out to someone and we never heard back, I've never used UHaul before but after I am done using my storage unit I don't think I will be going back to them unfortunately, Just too many errors and too much confusion The workers at the desks are very personable and kind and really try and accomodate you, it's just too unorganized and I was very unimpressed with the warehouse workers.

Amye S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug C  |  Premières impressions 
Évaluation :
5

The only issue is that they are never available to open the door they put you on hold and you sit at the door and then they tell you we have to wait and have to wait and have to wait

Marcel M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pavel S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jules D  |  Premières impressions 
Évaluation :
5

From now on I will only go to this location for my moving needs. Thank you so much for your excellent service.

Jorge C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laurie j  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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