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MONICA MCustomer Reviews for U-Haul Moving & Storage at Covington Hwy
Testimonials From Recent Customers
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Everything went exceptionally smoothly today and the manager on staff was awesome! From moving around to help customers from one task to another! And without hesitation! Everyone was pleasant to the whole staff thank you for such an awesome experience!!!
HEATHER H | Expérience généraleEveryone was professional. The process was fast quick and easy even with the upgrades that are now required. Keep the staff you have they work as a great team.
QUINYATA CCheck and make sure equipment is in proper working condition. Safety first.
CHARLES CI love U-Haul. I been using them for years and will never stop!
ZENOBIA S | Expérience généraleGreat friendly team and very knowledgeable and helpful!!!!!!!
JEROME JGood service
Jose MThis is my 2nd time using the services of this particular facility, and I have to say that the service again was fantastic. Even though I showed up a bit unorganized about what I needed, the manager helped me out very quickly and got me on the road. Everything went as planned and my entire family was extremely happy. We're from out of state and were under a bit of a time crunch and the excellent service here kept us on schedule. Fortement recommandé!!
MARK MAssociate was very attentive and gave great assistance.
MICHAEL RAwesome customer services.
SHARHONDA Wmanager was on point nice
LEWIS RMake sure website stays updated with recent rental equipments.
LEROY GHave reserved equipment on hand. Not charge for moving pads I never received.
LYNDSEY WExcellent service and staff
Tameka j | Expérience généraleBoth the guy an girl at front desk were very professional and the guy who actually did my reservation was the most knowledgeable person I come in contact with in a long time I was in an out within minutes and he was So Cool about what he was doing They both need a pro.otion
MICHELLE BGreat experience
Hope C | Déménagement en ligneOkeshi and JB went above and beyond in terms of customer service while assisting me with some issues with the van. Absolutely *stellar* customer service, give them a raise!
Kirsten Mexcellent experience
Leon CCustomer service was not in favor to the customer, I can't even begin to express the let down I experienced, I would like to even be contacted back.
LONNIE HVery Good Thank You
ELAINE FThe equipment is what it is but the customer service was excellent
Jorge ANothing at all everything was clean and smooth and fast checkout 👍🏾👍🏾👍🏾👍🏾👍🏾thumbs up
MICHAEL DEverything is always perfect
JACK MThis U-Haul is the best! I've never had any issues when it came to the rental! The process is very fast and efficient!
SHAKATIA GThis is the place to go for rentals and exceptional customer service. I'm always treated with respect, and they show that they value their customers
ESTHER W🫡🌹🤰🏾🌼🫶🏾☄️💠
QUA'SHEE'KA MI received great customer service and trailer hook up assistance plus picked up a few extra boxes from the Covington Hwy location.
TERRY CThank you for great customer service
Denise C | Premières impressionsTried to over charge me.
DARRELL WEverything was good..great.
GLORIA JIn and out very quickly
SHERRY MI did my pick up via mobile app. I would not really recommend it. I would definitely recommend talking to someone face-to-face. Other then that. The truck was definitely clean
Kerry SN/A. I rent from this location every Saturday and the customer service is always IMPECCABLE!
CHERIE DNothing comes to mind, never had an issue at this location
MATTHEW HAwesome team
cherly b | Expérience généraleGreat staff very friendly
ANIKA T | Expérience généraleThe staffing this location is excellent very polite and very professional
ANTHONY RFront desk was very helpful and understanding
KARINNE WNothing - the people were friendly and very helpful
Neil SThe manager Mr keosha and his team were very professional
ALICE M | Expérience généraleI always get great service from this location
ESTHER WEveryone was friendly and helpful
TIFFANY MThe customer service was really bad when I first got there. I was told when I first started I would be able to change my payment date. Once requested they told me I couldn't. After almost two years of paying late fee's I literally had to fuss them out for a manager to even call me and she changed the payment date no problem and gave me two months free, that did not compensate for how much I've paid in late fees and the horrible customer service. When they call even though the account is documented they are rude. Also they call back to back to back all day. I wouldn't recommend Uhaul to anyone I have another storage at Extra Storage I've been there two years they don't keep raising the rent they have great customer service and they had no issues changing the payment date
Shacara J | Expérience généraleGood frens
Yorland GALWAYS THE BEST EXPERIENCE !
MICHAEL HN/A. This is my preferred store. Customer Dervice is impeccable.
CHERIE DThe young lady who helped me and my family was awesome and the sweetest person I have seen n that type of facility in a good while ty for the wonderful outstanding service sweetheart!!
heather v | Premières impressionsEquipment we reserved three weeks ahead of time was not available. Employee assisting us was extremely dismissive and told us "no truck is available for you" without providing any explanation or solution. He wouldn't take off his sunglasses and wouldn't engage. Worst customer experience I've ever had, and our entire move day was messed up because we had to drive to another location to pick up a smaller truck even though we had reserved a 20' truck at this location
Hannah BDominique was great!
DEANNA TI would like to see an improvement in when a reservation is in place it should be honored. I liked the idea of one being found after calling 3 others places but it should not happen that way.
DEBRA Jkeep it up
ALBERT SThe owner O was very nice and helpful got me in unit very quickly
QUANANIS S | Premières impressionsVery friendly staff and very accommodating thank you
Ronisha SYour staff were excellent. Extremely professional and polite.
DAVID WWorst customer service, dirty vehicles. I will never patronize there again.
SANTOINE AI did not make this transaction, someone I don't know in another state used my email address apparently to do this. Attempted to cancel it, contact uhaul etc but no response. Then they sent me this to "review"
TATIA JGreat location, always a easy transaction!
DANTE DI really Enjoyed Customer Service this morning and Afternoon when I brought back the Equipment. They took Good care of me .
JOHN GIt smelled like gasoline the entire ride in the vehicle. I started coughing to the point I was gasping for air. It seemed like it could have been an asthma attack, and I don't have asthma. I feel I should get a full refund because it was detrimental to my health. The vehicle was not cleaned prior. My clothing reaped of the gasoline smell. And I tried to let the individual at U-haul know and was ignored. How can U-haul not know that there was an odor in the vehicle, or they just didn't care?
JACQUELINE TEverything was fine no problems
MURPHY AThe truck I rented was dirty had red mudd all over the truck and tires just terrible but it was the last truck that I needed so had no choice. Customer service was superb
CARRMAN RThey had me in and out within 6 minutes
DAVID DThe Management was personable and professional
ROSVELT FCheck tire pressure before giving a truck to a customer
DANIELLE RStaff was friendly and professional.
melody r | Premières impressionsI told customer service that I have one bedroom apartment and I need a truck and a storage unit for a one bedroom apartment, once I got to the u-haul the computer was not working,so the guy that works for u-haul had to start all over again to get me another order,it top about 45min before he got there paperwork ready, I had hired to guys from the u-haul fier, two men for 2 hours, the guy that works for u-haul gave me a storage unit for a 5 by 10 unit for a full truck for a one bedroom apartment,it was not enough room , the men had to reload the things back on the truck,he gets another storage unit and the door doesn't work my two hours are up ,he found another unit but my time for two hours had passed, it's an 35 degrees outside, thank God I had some good guys that's saw that I am handicap stayed to unload the truck ,it was a very bad experience, I wouldn't wish on no one 😔
FREDERICK R | Premières impressionsI appreciate the whole stuff on covington Highway they helped me so much when it came down to making partial payments they took when I had they work with me to keep me from getting my stuff taken or sold so that was excellent, but it was going to be too much money for me to handle I had no choice but to move out, but I do appreciate them. They are excellent staff. If I could give them a bonus I would was, a very pleasant coming to the store and even talking on the phone with them they knew who I was and it was a just a place experience and if I had to do it again I would, but I had to go so it was my pleasure of working with them and talking with them, but he got too steep for me to pay to sleep, but it was over. It was excellent service to the staff at Covington Highway, Cujo y'all appreciate you love you guys. It was wonderful working with you and working with me. Be blessed and have a wonderful day.
Sharon B | Expérience généraleThe staff and GM at this location is are great. They staff is professional and very knowledgeable. I always have a great experience when I utilize this location
Fereshia H | Premières impressionsThe Manager and Staff were very Professional and Helpful. I will highly recommend that store. Great Team! Fray White
Fray W | Premières impressionsWhen I went back to get my storage the lock had been removed n another put. Also I had to pay 50 to open my storage plus there were several items missing n water damage
dwight l | Expérience généraleThe staff was professional helpful and knowledgeable of the procedures regarding the trucks and storage bins the bins were clean and overall it was a very welcoming experience to rent from U-Haul thank you I will be renting again
PAMELA S | Expérience généraleEveryone is professional and the manager is helpful and kind.
CLAUDETTE M | Expérience généraleMerci.
Jalisa J | Premières impressionsItems were destroyed
Keith B | Expérience généraleAll was great and manager was very pleasant
Gwen S | Premières impressionsBe careful storing at this location. It's roach infested and management isn't doing anything about it. The staff does what they can but without the approval from management, which is non existent most days, you will not get far.
ASHTON C | Expérience généralePleasers with the service
Thearon L | Premières impressionsI would live there if I could!
Andrea B | Expérience généraleI had the worst experience at this Uhaul. While I was working with the manager, the employee next to her kept interrupting our conversation and being rude. It became so bad that I didn't feel safe being in the store any longer, I didn't feel safe with leaving my items there so I called back to Uhaul so that I could get a transfer. I am so disappointed in the services that I received at this location and the manager did nothing to calm the situation with the employee being rude and aggressive.
Monica B | Expérience généraleThe General manager Mr Amune, was very helpful and.professional. He actually runs that location better than many others that I've visited. Keeping the business flowing and solving problems immediately was observed and greatly appreciated. The entire team over there deserves recognition for their dedication and hard work. I work in corporate and when my employees show greatness, I get approval to purchase lunch for the entire team. Showing our appreciation to them takes us a very long way and ensures that our employees know we appreciate them. Some, we even give them small raises to help with motivation while going into the peak seasons. Thank you to the GM and to U-Haul for everything
Willie K | Déménagement en ligneThe overall rental experience was excellent! Hats off to the Manager Okeshi Amune and his team for their professionalism!
Marlice C | Expérience généralevery friendly staff , a wonderful group of young people .
Deborah S | Expérience généraleI thank everyone for being patient with me and the way I made my payments also I was very thankful that you all maintained the place without having the rats or mice running over my things …very appreciative
Mary J | Expérience généraleStaff was abrupt and short. I had to wait 30 minutes to get out of the gate.
LISA W | Expérience généraleI was okay until my storage got totally destroyed by rats and raccoons. I was forced to throw everything away as I'm on my way out of town for a year; and the staff was VERY rude about me using their dumpster on site. B n I had no way to transport trash because I had planned on keeping my unit, that I've had for 7 years.
AUDREY C | Expérience généraleMy unit it's very damp inside a lot of my items had to be trashed. Especially my work uniforms.
Keith B | Premières impressionsExcellent
llorenzon m | Expérience généraleThe staff was friendly and professional.
Chester D | Expérience généraleEverything was ok ,except for the fact that there was a leak that damaged my stuff
Andre J | Expérience généraleThe store manager is ALWAYS amazing and very knowledgeable about the facility.
kecia d | Premières impressionsThe manager was very helpful and courteous.
Deborah S | Premières impressionsEvery single representative in the office is extremely helpful!! It's honestly becoming rare where you get people who go above and beyond for the customers but this location has that on lock!! Everyone is knowledgeable of the companies products and policies and they truly run a great store. I've seen them handle adverse and difficult customers and still remain professional and that's what stands out to me. I appreciate this location!!
Jasmine P | Expérience généraleNa
Linda B | Expérience généraleLoved working with Okeshi and his team. I always felt valued as a customer and they made sure to always extend good service. The place is clean and easily accessible. Grateful for the opportunity to store our things at this location and will definitely recommend to friends.
Shantrell L | Expérience généraleGreat team, excellent service
John W | Premières impressionsStore Manager. Awesome person ,store knowledge a plus.
Magalene M | Premières impressionsThe people are nice made sure I got what I was looking for
Vonche R | Premières impressionsStaff understood my needs
Rahab W | Premières impressionsi paid a whole month for the use of five days. I feel it should be refunded,
Annette J | Expérience généraleThe store manager is nasty trust me I will be moving my stuff real soon
llorenzon m | Premières impressionsExcellent and the staff is very friendly and helpful
GLORIA E | Expérience généraleThe on-site manager is disrespectful and not professional start talking about pulling out girls and cursing
MESA Z | Expérience généraleThe service was accommodating and informative about what my responsibilities as the renter of the storage unit. I'm actually happy that I was referred to this location instead of the original location I had selected.
Eric D | Premières impressionsPeople in the office was really really rude and I am I hope to never do this again
Joya S | Expérience généraleIn ability to contact location via phone.
Ben C | Expérience généraleEmployee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.
Ethlyn C | Premières impressionsExtremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!
Shawna T | Expérience généraleVery friendly staff rate 100 %
Kidane T | Premières impressionsBien
Anthony R | Expérience généraleThey are awesome on Covington hwy nice and friendly
camelia g | Expérience généraleDuane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.
Shanice S | Premières impressionsThe gentlemen working on the day I went were awesome to work with!!
Joanne R | Premières impressionsThe manager was the best
INGRID R | Premières impressionsBut if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free
Linda B | Premières impressionsExtended hours for Access to storage
Jermaine S | Expérience généraleCe n'est rien
Barbara C | Expérience généraleCustomer service was amazing. Transactions was smooth and easy.
KASHYRA T | Premières impressionsGreat Staff!!!!!
FAITH B | Premières impressionsDuane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!
Milton B | Expérience généraleOkeshi mainly provided me services and was exceptional in assisting me every time he did help.
SHARQUNDRA A | Expérience généraleThe storage u it says for 1 bedroom and half of my stuff did not fit
Trevis L | Déménagement en ligneU Haul is giving out false information just to secure sales.
Theresa S | Expérience généraleI had roaches in all of my boxes they was awful I am so disappointed in that storage place. That's my first time going through this experience.
Keuntez P | Expérience généraleRate was great for what I needed to move & got a storage included for free.
JAMILA G | Premières impressionsEmployees were very helpful and nice.
LINDA C | Expérience généralePoor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.
debra w | Premières impressionsVery clean, excellent customer service! I would definitely recommend this facility
cassandra c | Expérience généraleThey gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.
Andrea B | Premières impressionsThe young lady at the front desk was very knowledgeable and helpful. She should be considered for management.
Rachel T | Premières impressionsWe kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.
Kristie R | Expérience généraleGreat customer service especially from Okeshi and staff!
Marlene F | Expérience généraleWhen I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)
Shirley M | Premières impressionsThe only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.
Yolander C | Expérience généraleStaff was knowledgeable only problem not wearing any mass
MARCIA D | Premières impressionsThe fees are a bit much
MARCUS M | Expérience généraleFacility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.
Karen K | Premières impressionsThe manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is
Mark L | Premières impressionsStaff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!
Edsell H | Expérience généraleUhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.
Venus P | Expérience généraleThe Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family
SHANEKA M | Premières impressionsLove the customer service fast and friendly! All the staff were excellent
Chris J | Expérience généraleStaff was very interested and attentive to my needs.
pamela t | Premières impressionsBecause of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul's service system after my personal experience, and if I am fortunate I will never have to depend on their service again.
Asher R | Premières impressionsThey just need to add a grace period for being late
Raquel B | Premières impressionsGreat service
Antoinette J | Expérience généraleI would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Merci.
Oscar M | Premières impressionsLove U HALL, they serve all my moving and storage needs.
Mary A | Premières impressionsThe workers was very friendly and helpful. I will recommend.
asia c | Premières impressionsthere was a leak in my unit , no body got in touch after reporting it
Mohammed L | Expérience généraleThe staff were great.
Davian W | Premières impressionsThe staff was very helpful and the facility was clean and easy to access.
TIffany K | Expérience généraleStaff is very friendly
lafandra c | Expérience généraleThe guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam
Twanda W | Premières impressionsThe staff could be a little more professional when handling customers. Also, they could be more respectful.
Kendra T | Expérience généraleOne of the best U-haul facilities that I've ever seen.
Tangela R | Expérience généraleThe CSRs were very helpful
STANLEY W | Premières impressionsPre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-
Shani S | Premières impressionsThe gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.
Darnell H | Premières impressionsI will always use your services in the future and will recommend it to everyone.
Lillian M | Expérience généraleThe employee was very knowledgeable and respectful thank you.
JESTINA A | Premières impressionsgood service
WILLENE J | Expérience généraleStaff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.
Sherrie t | Expérience généraleVery helpful
MARCUS M | Premières impressionsI have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.
Julia J | Premières impressionsNo comment
Althera M | Expérience généraleNo specific concerns or problems in the more than one year of using this facility.
Corliss J | Expérience généraleOk
Abdella S | Expérience généraleGreat customer services thanks you.
BONITA N | Premières impressionsN/a
SHAQUAN J | Expérience généraleCustomer Service was wonderful and helpful.
Derrick B | Expérience généraleThe manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.
Mia M | Expérience généraleFast and Easy process. Very safe and clean environment. Thanks
Arinthia M | Expérience généralestorage units was delivered in a friendly and professional manner which I truly appreciate it
wanda k | Expérience généraleI will highly recommend this UHaul facility for new clients!
Maurice T | Expérience généraleThe staff was great and professional would definitely recommend this location. Please keep up the good work
Kiana W | Expérience généraleFriendly and polite staff especially Shameka and Dewayne.
Geraldine T | Expérience généraleI am very pleased with the services I received
BANIKA B | Expérience généraleNot especially polite. Just indifferent.
Loumeecha G | Expérience généraleThe staff was extremely helpful and I would recommend everyone to this location
AYESHA D | Expérience généraleThis was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.
Olympia O | Expérience généraleThey were extremely professional and helpful with my needs and I would most definitely use this location again
AYESHA D | Expérience généraleThis facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.
Mia M | Expérience généraleNeed more man power short of help
Lenita T | Réservationalways good customer service,,,,,,,
Joseph S | Expérience généraleGreat Staff, Keep up the good work!!!!
SIDNEY F | Expérience généraleWould use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.
PATRICA P | Expérience généraleCustomer service was excellent and helpful.
Sherna S | RéservationThe service was quick and the staff was courteous.
Loumeecha G | RéservationThe staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.
ANITA B | Expérience généraleGood overall, just need to lower prices
Rachelle P | Expérience généraleUhaul is my place for storage,but the property need more parking space for customers.
Debra a | Expérience généraleThe storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm
Ronald Y | Expérience générale