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Jacqulyn M | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Gulf Freeway and Edgebrook
Testimonials From Recent Customers
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Great people great service! Very smooth and easy on time service, superb service, I received containers exactly the date told to me by customer service, it was 1400 miles travel nothing broken I found in container on arrival! Hats off to uBox uhaul peoples!
Anand KThey are so kind!!!
GAMALIEL M | Expérience généraleHi there's been a misunderstanding with the bill you're saying that I owe you 60 dollars but you already took 51,98 in penalty fees for not returning the vehicle to a different location and not filling the gas tank but when I received the truck the tank wasn't filled and I was told that I could drop the equipment where I wanted to ,my contract and receipt shows different
TYRONE EStorage isn’t bad always clean but recently had to remove my items storage has a rice weevil infestation on the second floor and it’s bad and concerning.
YACARAH I | Expérience généraleComplete opposite experience from load location. Very efficient.
MICHAEL ZA wonderful experience from beginning to end. Every member of the U-Haul staff that we interacted with in both Houston and Colorado, conducted themselves professionally and provided expertise when suggesting positioning of Ubox.
Tania GI picked the amount of containers and although I could have used 1 more, I couldn't have filled it readily or completely. Access to the U-Boxes was outstanding. I was overwhelmed with the number of blankets; I thought I'd get 24 in total. I left 3 packs of 6 with the Houston driver when she picked up the boxes after I stuffed 9 unopened packs in the U-Boxes so, coincidentally, I used EXACTLY 24 blankets to wrap my furniture. But too many are better than too few. Overall, it was a lot of work, but I'm just not organized enough to use commercial movers. No offense, but I hope I NEVER AGAIN have to use U-Haul! House to 4 U-Boxes to U-Haul truck to condo all by myself at 71, especially my KING mattress, was reminiscent of the toughest week of Army Basic Training, but I was 20 at the time. Nevertheless, thanks! Ted
Theodore ZLittle expensive but the facility is definitely top of the line so it balanced out. Thanks again for your space!! Oh!! & one more thing… Those propane prices are criminal. You'd sell more volume if the price wasn't overinflated like yall have it now.
Neil M | Expérience généraleMore personnel on site
LUIS PFirst auto transport did not have operable ratchet handles. I was quickly switched to another trailer, my record updated, and I was on my way.
HUGH JGeneral manager was a big help
Charlene W | Premières impressionsBest General manager ever.
Tunga T | Premières impressionsNothing. Great service.
TERRY SExcellent service from beginning to end.
JOHN EAwesome customer service Mr.Amir very helpful ,I was informed about all services Mr.Derek Awesome customer service very helpful, I was informed about all services I would highly recommend this place to family and friends, I was told about this place by my daughter, and it was just as she said you will love this place every one is so friendly and helpful.
PAMELA GPerfect no problem at all.
German R | Expérience généraleExperience was remarkable Derrick explain everything to me which made it easy.
JOHN W | Premières impressionsThe service was excellent, but even better was the people I dealt with. Every person was very nice, kind and considerate, as well as professional and helpful. It is a pleasure to do business with this company. I have recommended U-Haul and U-box many times since my experience began. The only reason they did not recommend the right number of boxes is because I did not ask. I would not hesitate to do business with them again. Communications was also excellent with the company utilizing phone calls, text messages and emails to work with me. How can you improve? I don't know. I have no complaints. Keep up the good work.
DAVID KTruck was dirty
RAYMOND FI needed to cut back on spending. Moved to a cheaper facility. It was hard to get someone to answer the phone and when I needed to use the intercom system near my unit, no one answered.
VALERIE G | Expérience généraleAmir, I believe a general manager at this location was absolutely amazing. Made my moving transition smoothly coming back to Houston. Thank you so much to the staff and this location!
YLDEFONSO E | Premières impressionsGreat people to work with. Accommodating kind and helpful
Edwin A | Expérience généraleOmar was outstanding
HENRY PVery professional and helpful
KIMBERLY KI've been utilizing storage facilities for many years. This is by far the cleanest, most secure storage facility I've had through the years. Hands down 5 stars. Thank you so much to the friendly staff also! Amir went over and beyond to help me and was very patient and friendly. Thank you for such an amazing experience!
DARLENE M | Expérience généraleAmir was so helpful, friendly and accommodating. I was having a stressful morning and he put me at ease.
Hector RGreat staff very helpful!
Carrington M | Expérience généraleExcellent service. Excellent experience.
MALCOLM RWell, the only problem was the pick-up and delivery times. When you guys dropped off the container, you gave me a delivery time of 12:30 to 4:30. Your driver showed up at 8:30 which was an inconvenience. Them just recently, when you guys picked up the container, you're driver was again a few hours early. Same thing for the destination delivery and pick up, both times way ahead of scheduled. For the final pick up, the box was scheduled between 8:30 and 3:00. Your driver called me at 6:45 in the morning.
Henry SGreat people, friendly, knowledgeable, and helpful.
RICHARD LCustomer service always helpful and polite.
henrietta a | Expérience généraleGreat experience moving cross-country with the U-Haul U-Box service. Everyone I interacted with at U-Haul was extremely friendly and helpful. The entire process was remarkably smooth and reliable.
Benjamin REveryone was extremely helpful and professional.
KAREN HI had a great experience. I had never been here before. The place is very clean and well lit. I had to pick up at 7: am so I was a little apprehensive. I should not have been. The guy that helped me was very friendly and professional. I have rented 4 times from U-haul in the past month and every time it has been a very good experience.
Mark GAir compressor was coming on and off after i got out of the lot I rented late already so it was after 7pm to go back I couldn't go back the morning after because of my busy schedule to get it check/ the light switch or button to turn on the lights was broken , the 12v plug wasn't working either , The window shade broken also the fuel gauge was wrong suppose the been 13/16 but when got on Highway not been 1mile it actually read 10/16 not 13/16 its my first time that I had so many problems with a rental compared to my other rentals I don't know If it wasn't checked properly or was return from another location but it was awful experience Hot Days with the AIR COMPRESSOR In the Rental not working properly
MIRIAM MI rented an appliance dolly and they did not have it and they also rented me a truck that didn't have working tail lights
SAMANTHA K | Premières impressionsI would rent here snytime
Christian K | Déménagement en ligneWonderful location. One of the top best U-haul locations I've ever been to in over 20 years. The GM processed my returned, offered me a bottle of water and gave me directions to the restroom. Top notch service.
BRETT EI had return trailer..I don't know why uhall call and text me not complete return or stolen????? Whats happen my contract and something wrong information? I feel bad....
KHOA HKeep up the great work
RAUL AThis is my new "go to place" for trailers, dollies etc Great management!
STEVEN BI have used Uhaul on multiple long distance moves using the largest truck in the Uhaul fleet, car trailers, and have always had a great experience. But this Ubox rental experience was overwhelming dis organized...the drop off was great, the moving help was a nightmare (Rickey Moving and cleaning service) ...the drop off of Uboxes on the 25th of February turned into Kaos because they left the Uboxes LOCKED the Moving help showed up to unload the Uboxes (Man Made Hustlers) waiting for 2,5 hours for someone to unlock the Uboxes, nobody showed up. Finally the next day someone came to unlock the Uboxes, had to wait until March 2nd for the Moving help to come back to unload the Uboxes. This mess up cause my disabled mother to sleep on the floor and no where to sit for 5 days straight. Again I have never had a bad experience with Uhaul until this. This is un acceptable.
Roy MExcellent personal experience Thanks
LUIS RDaniel at uhaul in edgebrook in Houston TX was excellent,he was so helpful thank you Daniel, you eased my anxiety
TERICE MI was unaware that there was a charge for 24 access which I tried to access after hours and was denied
VIRGINIA G | Premières impressionsExcellent service and great customer service
ELAINY ETrain staff to be more cordial to entering customers, and avoid mumbling speech when talking. Staff failed to check turn and brake lights, and customer had to return into store to get him. Adjustment of lights was successful.
JOHN LThe workers were very polite & friendly.
KIARA HRaining hard when I picked up but we were still set up promptly with our trailer. Great Service!!
JOE MExcellent staff and experience
JOSE MI paid my storage December when I went up there. I told the lady and the man at the front desk that I'm moving out. I've received now a late payment notice from uhaul saying I owe money. I don't the day I paid my last payment was the day I moved out. I haven't been back once since then. The lady was so lazy she just gave me her keys to unlock a lock. And now I owe money.
Olivia T | Expérience généraleFriendly and knowledgeable staff.
James PTake better care of your vehicles have better inspections and maintenance on them more regularly reduce the price on the rental and the gas better your systems so there’s no long weight periods when trying to book or reserve
JESSE MLoved the staff at the Edgebrook location. They have great customer service skills, and seem to love their job.
JESUS F | Expérience généraleDerrick (I think that was his name) but the one who assisted me was very helpful!
KATHY SFriendly staff, helpful, and kind
Edwin A | Premières impressionsGreat staff, Thank you for your patience.
GERSON SThe entire facility is very organized and very clean. Staff is efficient and extremely helpful! The return process was very simple. I definitely recommend this location to anyone.
RONEISHA GMake sure a staff member /store reo
GERALD MOne comment: We rented a 5' by 8' trailer. When it was hooked up to my truck, a jumper (electrical wire from trailer extending to the connection) had been cut through for the wires for right turn signal. No a big deal but worth noting.
RONALD JOUR FIRST LOCATION ON 7820 ROCKHILL HORRIBLE HE REFUSED TO TAKE THE UHAUL BECAUSE HE DID NOT KNOW HOW TO DRIVE A UHAUL HE SEND US TO ANOTHER LOCATION DID CONFIRM SO WE ENDED UP IN A 3RD LOCATION ON EDGEBROOK THEN GET CHARGED FOR LATE FEE AND GAS.
Corey MMs Jackie is a nice, above customer service awesome! Merci.
Beverly H | Expérience généraleThe head lights where out of lined
ANNA JDidn’t have to go inside, friendly employee pulled me from the line inside the store & checked in the truck in less that 5 min. Easiest drop off ever!!
CHRISEL GOnsite assistance is the best! APP is TERRIBLE!
WILLIAM FFast and friendly service
Derrick PI still have not received an email/text of my receipt.
ANTOINETTE Sla atención esta bien solo que sería bueno que contrataran a personas que hablen español también
CARLOS GFirst Time used it. Highly recommend for any move. Buy furniture dolly, a 2 wheel cart and you are all set. for a $1000 dollar 7-8 boxes can move easily 3-4 bedroom apartment. Load it at your pace and unload at your pace.
Amir RThe guys at this uhaul storage worked with me an entire year threw ups and downs to help me keep my storage. I have 0 complaints
Darron m | Expérience généraleI have managed for years and I always appreciate the customer service and a clean environment.
Vickie H | Premières impressionsFrom the moment I arrived, the staff went above and beyond to ensure I had everything I needed. All team members I interacted with were incredibly friendly and welcoming, creating a positive atmosphere right from the start. They took the time to explain the storage options available and helped me choose the right unit for my needs. Jackie's professionalism and willingness to assist made the process seamless and stress-free. Cedric was also extremely helpful and I appreciated their attention to detail; he made sure to assist while I was hauling my belongings into the unit and brought us water several times as we were there for a long period. The facility itself was clean and well-maintained, which added to my sense of security about storing my belongings there. I left feeling confident that I made the right choice. Overall, I highly recommend this U-Haul storage facility. The outstanding customer service and supportive staff truly made my experience enjoyable. I will definitely return in the future if I need storage solutions again.
yerlenys r | Premières impressionsI was thoroughly impressed with the advanced features of the facility. Very nice facility.
kymberly L | Premières impressionsThe only problem we had was that after we moved into our storage unit someone that had cockroaches moved into the unit next to ours and when we went to move out the bugs were all through our belongings.
KENNETH N | Expérience généraleDespite the minor problem everything was very welcoming
Dimonique L | Expérience généraleThank you for your help Derrick Coleman
SHANTISSE R | Premières impressionsJustin was a great help with getting everything taken care of.
Shaquille M | Déménagement en ligneThe staff was very courteous, helpful and professional
Diana W | Premières impressionsGreat Customer Service!
Dianna W | Expérience générale💯 I love it
PALOMA H | Premières impressionsExcelente 👌
CHRISTIAN S | Premières impressionsI'll do business again if I need to with you.
Gorge G | Expérience généraleThe location was a little too far away from where we were so to get there after work was too difficult on time Jan
Jonathan C | Expérience généraleBooby is good at what he does
kevin c | Premières impressionsThe guys at the desk that helped me get checked in and gave me my card for entry to the storage room were awesome. Friendly, informative and helpful. I would definitely recommend this facility.
Ronda P | Déménagement en ligneVery nice facility and well organized
Jonathan C | Premières impressionsMr. Kendrick was very helpful and very polite he’s a keeper ❤️❤️❤️
JANICE F | Premières impressionsVery good customer service and was very satisfied with the short amount of time I was able to tend to this storage unit! Merci.
Keishon F | Expérience généraleMr. Derrick Coleman was Excellent. However My Poor Experience had Nothing to do with him, because he went above and beyond. He contacted his General Manager At Home to try and resolve an issue, and even stayed beyond his quitting time of 7pm to make sure that the matter was successfully resolved! I hope this guy Derrick Coleman gets a well-deserved raise and/or promotion in the near future. Backstory: I received a text offering one month free storage rental at only 3 three participating locations. (None of which were my scheduled drop-off location, which Absolutely MAKES NO SENSE) So, I choose the 'closest' one (which was 1/2 an hour away, as opposed to the 5 mn drive to scheduled drop-off location. I arrive there, with the intention of renting a small unit, I am assigned one, but when I prepare to pay, I am told that there is a 600 'balance' for 'Storage/Rental' that will be taken if I swip my credit card. I explained that I already paid for the Truck and hitch at pick up and there should ABSOLUTELY be NO additional charges especially to the tune of 600! Agent/Manager asked if I had a Previous Rental. No! First time (lLAST) Customer. Was Someone using My info at the same time for a Storage Rental as I? (Highly Unlikely!) I called your Toll Free Number(Marietta). and explained the situation almost in tears at this point. She got on the phone with Derrick Coleman, reset something and offered up the explanation that someone with a name 'Similar' to mine actually owned those charges ( after asking me if I ever lived on some Texas Street!) I'm not from Texas, and Never Lived in Texas! I feel as though if you can't keep your customers' info straight, then don't make a blatant extortion attempt on other customers! And don't mislead potential customers with misleading advertising about free rentals at 'participating stores' This entire experience has truly been Extremely Disappointing to me and my family. If it wasn't for Mr. Derrick Coleman, I would have Totally Lost Consciousness! I Will Not Be A Future Customer!!!!
karen c | Premières impressionsSyndee and Derrick are amazing. They always have positive attitudes and are very helpful.
LARRAIVAN H | Expérience généraleEnjoyed the booking, staying, and leaving. All activities surrounding Uhaul's employees and me were golden. Thanks guys. It amazes me to be in the presence of godly people. Keep up all the amazing work
PHYLLIS D | Expérience généraleThe free month you offer was a much needed miracle for me. I was tossed out of my place and only given 24 hours to remove everything I had no money and nowhere to go. The one month free y'all offer saved my belongings and the staff is so super friendly and .ade this easier for me. Merci
JACKIE H | Premières impressionsListen. I love Amir! He was pleasant helpful courteous knowledgeable! He needs a raise!!
Sherry G | Premières impressionsAll the staff was helpful appreciate them
Christopher C | Expérience généraleDidn't realize it was that small.
Gorge G | Premières impressionsEvery one at the u-haul dealer ship was good and help full
Garlen B | Premières impressions