Customer Reviews for U-Haul Moving & Storage at Hwy 280

7 713 évaluations

2520 Como Ave   Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave, West on Como Ave from U of M MPLS campus)

(651) 645-0290

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(651) 645-0290

2520 Como Ave
Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave, West on Como Ave from U of M MPLS campus)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Secured buildings with passcodes that do not allow 24/7 access cause great inconvenience during move in and out

Cory Henrich  |  Expérience générale 
Évaluation :
5

They were extremely patient and understanding to my situation.

Julius Scarver  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Scott  |  Expérience générale 
Évaluation :
5

Very well maintained, clean, and great people to work with.6

Paula Wrobel  |  Expérience générale 
Évaluation :
5

Thanks you for keeping our things save and I will definitely recommend uhaul

EYEesha HINTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda Turner  |  Expérience générale 
Évaluation :
2

Staff gave minimal instructions, hard to follow considering that I'd never rented before. I was also assigned to a unit that was already rented which meant another trip to the office.

Rebecca Martin  |  Premières impressions 
Évaluation :
3

There was water linking and messed up my bed and mattress.

MECCA GATHINGS-STEVENSON  |  Expérience générale 
Évaluation :
1

Hello, I have been trying to reach manager- Paige Williams at this location for a couple weeks since I vacated the unit, and left a few messages with staff for her to follow up. I had a medical issue come up the day the unit was vacated, and was not able to discuss insurance claims with her as planned. There was a serious rodent infestation issue in my unit creating a lot of damages, additional costs and issues. I was surprisingly still charged for the month, regardless of this disgusting and unacceptable rodent infestation. Please contact me at the email listed on my account as soon as possible, regarding insurance claims/damage procedures. Merci.

rose Bauer  |  Expérience générale 
Évaluation :
1

Horrible customer service.

Lakita Bivings  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin Cullom  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy McNamara  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

myesha Collins  |  Expérience générale 
Évaluation :
1

My belongings 5 BOXED CLOTHES were emptied STOLEN and My CLEAN BEDSHEETS and PILLOWS was USED SHARED. My New furniture I brought in was SWITCHED with a VERY DIRTY HOMELESS ONE. My NEW cooking UTENSILS and PLATES were STOLEN and SWITCHED with theirs. EXCESSIVE AMOUNT OF TRASH WAS DUMPED IN MY STORAGE UNIT. AND POURED WHITE SUBSTANCE POWDER ALL OVER MY BELONGINGS. UPON MOVING MY BELONGINGS I COLLECTED 5 TO 6 SACKS OF U-HAUL TRASH BAGS FROM MY UNIT. MY BED FRAMES WAS USED AND DAMAGED. SOMEONE BIGGER THAN ME WORE MY CLOTHES AND DUMPED THEM DAMAGED. I ALSO PURCHASED INSURANCE TO COVER MY BELONGINGS BUT IT WAS REMOVED FROM MY FILE. THE STAFF I SUSPECT DID THE THEFT. AND WHEN ASKED TO REVIEW THE CAMERAS WHO ENTERED MY UNIT THE MANAGER ETHAN REFUSED MANY TIMES. I NEVER INTEND TO EVER DO BUSINESS WITH THIS LOCATION EVER AGAIN. ALSO MY DEBIT CARD IN THEIR POSSESSION WAS UNLAWFULLY CHARGED. THE STAFF AND THEIR FAMILIES DID THE STEALING OF MY BELONGING. I AM ASKING FOR THE MAXIMUM INSURANCE COVERAGE FOR MY STOLEN AND DAMAGED ITEMS.

Susan Frimpong  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia Williams  |  Online Move In 
Évaluation :
5

We were attended by Page and staff. All of them were really helpful. It is not the first time we have been at this facility and we just feel thankful for all patience and for explaining fully all the services we were interest in. Our special thanks to Page.

RONALD CONLEY  |  Premières impressions 
Évaluation :
5

Staff was friendly and very accommodating and good to work with.

Ken Bjork  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Ebert  |  Expérience générale 
Évaluation :
2

The limited hours are upsetting for someone trying to move and suddenly locked out from their own unit. Most other storage factors allow 24/7 access. Also there are supposed to be 18 carts for moving and only 2 mattress carts were available, 0 flat beds.

Cory Henrich  |  Online Move In 
Évaluation :
5

Very kind staff at this location. Night and day in comparison to Colorado

Alexandra Hansell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Adams  |  Premières impressions 
Évaluation :
4

Any time I had a question or needed something, the front desk staff was very nice. A smooth process for both getting our storage unit and eventually moving out!

Erin Skelley  |  Expérience générale 
Évaluation :
5

I liked that once I went into the office to let them know I had moved out of the storage it only took being handed a moved out receipt! Thanks so much Como U-Haul.

Cozetta McGown  |  Expérience générale 
Évaluation :
5

Cool

Laquan Burks  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna Morgan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie Salone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben Fjetland-Souza  |  Premières impressions 
Évaluation :
3

Not happy that there is no refund of unused storage or credit from unused storage when changing units. This has happened to me twice and I should have received a discount of several weeks. Whoever the thief is responsible for this policy should be prosecuted.

Joel Mogen  |  Expérience générale 
Évaluation :
5

Staff was professional and courteous. I appreciated how helpful the staff was at the front desk at the U Haul facility located on Hwy 280/Como Av in St Paul, MN.

Patti Highland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy Grundhauser  |  Expérience générale 
Évaluation :
1

Employees were on their personal phones, very unprofessional. Mad customer standing in front of store. Didn't feel like a safe place to leave my stuff. Didn't use the storage. Called the next day to cancel but they did not cancel the day unit.

Janelle Jarchow  |  Expérience générale 
Évaluation :
2

No the managers that were on was passing drugs and had hit someone car that was in the lot and took there phone from them and smashed it on them

Nicole Berg  |  Expérience générale 
Évaluation :
5

Staff attentive and accommodating wrt our move out times. Merci.

steven casperson  |  Expérience générale 
Évaluation :
5

Ethan and his team are top notch! Uhaul is better because of them!

Why I Am  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen Buiceag-Arama  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tejuan Heavens  |  Expérience générale 
Évaluation :
1

Very bad uhaul! Very unprofessional GM!

Jackson Hampton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael brewer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley VandenHouten  |  Expérience générale 
Évaluation :
5

Mobile check-in/checkout makes everything simple and easy. The only caveat for Hwy 280 location is limited customer parking.

Venice Alvarez  |  Expérience générale 
Évaluation :
1

Terrible uhaul. The GM never replied to any of my questions whether over phone or email

Jackson Hampton  |  Expérience générale 
Évaluation :
4

Moving is so stressful, and UHaul offers a great service for those of us that need temporary storage. There is so many layers of information and steps to go through, I had my phone, laptop and my partners phone going all at once to coordinate the rental. And emails, texts and standing in line...

Linda Bryant  |  Expérience générale 
Évaluation :
2

Storage was fine. The thing that totally sucked was that they cancelled our truck due to us not picking it up. Yes we thought that scheduling a truck meant that you had it no matter what. We were 3 hours in before we were able to get there. Truck was given away. Staff said they contacted us but we received no text or call or email as far as we could search. I'm going to call that a CYA lie. Too bad, so sad was my impression. Made me feel stupid which is I guess is the customer experience they were going for.

Brian Magnuson  |  Expérience générale 
Évaluation :
5

The staff there were I returned the truck and got a unit were exceptional. It was extremely busy but they orchestrated the traffic in the bay and returning trucks like a well oiled machine! J'ai été très impressionné. All the customers were happy because everyone was courtesy and helpful to one another. You rarely see that. I would've thought that people would have been impatient, cutting in front of one another in the bay, parking lot or returning or renting trucks but that wasn't the case at all, the exact opposite 樂 I believe that was due to the outstanding reliance and calm of the staff. The knew the answers to any questions and any problems you had they were quick to resolve it. They went above and beyond.

karla axtan  |  Premières impressions 
Évaluation :
5

Excellent

MOHAMED KEYNAN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alonia Chess  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Roinas  |  Online Move In 
Évaluation :
2

Not a great site, folks. Bathroom: no trash cans. Very unfriendly staff. 24 hour access would've been nice. If only the people that worked there were cool and having fun - they're not. They've been so unfriendly. I guess it's the big "twin cities" thing. It's sad, and you are obviously not doing something right there. Air circulation: not good - - big dust on things stored in the A/C portion. Overall, a below average / poor experience.

Biff Moyer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton Boram  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron Chester  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff

Ken Bjork  |  Premières impressions 
Évaluation :
5

Words can't explain, or describe how amazing the staff is at this location. They were so accommodating and helpful. I've been in customer service for a while now and I wasn't treated like a customer. I was treated like a person almost family. I was facing a serious emergency/crisis and Ethan and Lisa made it possible for me to get my belongings safely and securely. These two deserve 1 million gold stars. . Thank you so much to them and their team for giving me my life back and I wouldn't get a Uhaul from anywhere else. Thank you so much again.

Brittany Benner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Felix  |  Expérience générale 
Évaluation :
4

I don't like how you have to park and load everything on carts to unload/load. We had to wait a long time to be able to pull out truck up to the loading dock area. That party is extremely unconventional. Too much extra physical work and very time consuming. The staff are all wonderful though..

Michelle Ratike  |  Premières impressions 
Évaluation :
2

Didn’t close account when loved and tried to change me for past due fees because of it

Adrian Adams  |  Expérience générale 
Évaluation :
3

The rent is well over priced for the size of the units!

KEDRA GARNER  |  Expérience générale 
Évaluation :
5

Lisa was wonderful to work with. She answered all my questions and explained how the key card worked. She was very knowledgeable and professional.

Patti Highland  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie Salone  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip Deal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley VandenHouten  |  Online Move In 
Évaluation :
5

Would like to recognize Will at U-Haul, he helped back in our 20' trucks onto the loading dock. He was friendly and had a brief chat with him. He made it a welcoming experience.

SUZZETTE CUE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teng Lor  |  Expérience générale 
Évaluation :
5

Ethan was WONDERFUL

Kent Anderson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATLANTIA STRAUB  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaeeun Lee  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carie Mueller  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggie Stuart  |  Online Move In 
Évaluation :
5

Unbelievably nice they are so sweet it is not funny and very helpful and when I had a question they answered it perfectly I love you all staff

Bonita Ramos  |  Premières impressions 
Évaluation :
5

Bien

MOHAMED ARALE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demetris Jackson  |  Expérience générale 
Évaluation :
5

Merci!

David Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Pierce  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Damrow  |  Premières impressions 
Évaluation :
5

We tryed using a competitor storage but we had alot of problems with that facility and

Paul bisping  |  Premières impressions 
Évaluation :
5

Martell was a great help

Dorothy Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY ZAVORAL  |  Expérience générale 
Évaluation :
5

Team is outstanding

Ethan Aveen-West  |  Expérience générale 
Évaluation :
4

Very smooth

viola adler  |  Premières impressions 
Évaluation :
5

Great family business affordable and will always be a preferred customer 🤩

Roderick Emery  |  Premières impressions 
Évaluation :
1

I called the location on Sunday 7/2/23 to advise that I would not be able to start a storage unit that day to to a Uhaul truck mechanical issue outside of my control. I spoke to the PM manager William Wiley. He did not ask for any of my information to pull up the reservation and did nothing to ease the concerns I had about securing my items once I finally made it to St Paul. Upon arrival to drop off the one way truck rental I asked for a manager to discuss and note my file regarding the air conditioning not working for the entire trip of near 500 miles and to let someone know that the truck was not running well. As soon as my son and grandson walked into the Uhaul office the employees were told that they were supposed to say that they know nothing if Lisa asks any questions because she is recording everything. The manager repeated this to each employee by yelling this across the store with me and my family standing there. After unloading the truck I spoke with the PM manager Will who didn't pull anything up and didn't seem interested and advised me to go online to submit a complaint. Both experiences were unacceptable and very unprofessional. I plan to move my belongings again asap because they don't feel secure or safe nor does Uhaul deserve my hard earned money.

Lisa Keys  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia jackson  |  Expérience générale 
Évaluation :
5

Your worker was wonderful he explained how to work the code I'm a older person I thank him very much for explaining

anita shaw  |  Premières impressions 
Évaluation :
4

The staff were super nice and helpful. Wish there were more than just one load in/out area. We ended up having to wait with our U-Haul because it was so busy with other people plus our unit was the farthest away from the loaf in. We had a lot to move and store. Many trips back and forth and it's quite a ways away from the doors.

Michelle Ratike  |  Premières impressions 
Évaluation :
1

Was told I can use a promo, set my unit up online and used code and then later I still got charged full amount different from what I was paying for and told.

Jariah Weglarz  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KATHRINE LIES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Chose  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Gaalaas  |  Premières impressions 
Évaluation :
5

Ethan and his staff are amazing!

Why I am  |  Expérience générale 
Évaluation :
5

Staff is very friendly and helpful

Tom Ebert  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ferome Brown  |  Premières impressions 
Évaluation :
3

There's no lights that work so it's hard to see in the unit during the day even. It's nearly impossible to get 24 hours added to the account I moved in late and was told my due date could be pushed out 10 days but still has not been The garage is always full of the company's vehicles that are even being currently rented making access limited and hard

Junikka Adams  |  Online Move In 
Évaluation :
4

There was dog feces & urine at n the main corridor a couple times.

KATHLEEN KLEHR  |  Expérience générale 
Évaluation :
2

I wish to draw your attention to the very sketchy manner in which my original experience with UHaul was managed in . . . Was it January? Specifically, i booked the original transaction online at what I would call a usual and decent price, but when I got to the store the Price charged was VERY different, by hundreds of dollars. It was as if the store was being managed by a gang. And . . . I had to call repeatedly and WORK at getting the price adjusted. It undermined my faith in UHaul. Please examine this transaction to learn of there was skullduggery involved, a problem with your system, or a problem with one or more employees.

Anthony Munson  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cassie Burkhart  |  Expérience générale 
Évaluation :
1

The company failed to inform me that I needed to use a round lock on my storage locker and I used a u-lock. The storage company then came along and put their own lock on there and did not notify me in any way. They claimed that they called and left messages they did not. When I told him that I needed the lock removed they then proceeded to explain to me their policy multiple times but I did not need to know. When I had called to ask about the situation one lady hung up on me another one called me back 5 minutes later and told me that it wouldn't be a problem to remove the lock and then someone else called me 5 minutes after that to explain the reason for the round lock. They did try to make me purchase the lock that they put on the locker which I refused. When I arrived at the office I asked them to remove the lock and they refused until a random person claiming to be an assistant manager came along. This company denied me access to my unit for reasons I cannot explain. Nowhere anywhere does it say that I must use their lock They delayed me for a week about a policy they didn't mention, and then while I was getting the lock removed they only gave me one key which means that they held on to the second key for that locker. And of course the person who unlocked my locker told me that they had just recently had about 20 break-ins I don't know why you think any would want to use the service at that location

Alexander O'Neal  |  Expérience générale 
Évaluation :
5

Best place ever

adam schumann  |  Premières impressions 
Évaluation :
5

My overall experience with this location and staff was exceptional! Staff is friendly, knowledgeable and extremely helpful. Facility is well maintained and I never had any problems. I appreciated that my items were well taken care of and secure. Should I need these services again, I will definitely use the Como location.

TIMOTHY DYBEVIK  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN WAYNE  |  Online Move In 
Évaluation :
4

Good facility and location. Would recommend.

JAIME RIVERA  |  Expérience générale 
Évaluation :
2

We have been customers since 2017. We autopay on time every month. I recently got an email confirming we had "moved out". We had not. I called the facility and was told "someone put in and order to clear it out and it had been claimed by another customer." We had not done this. After a few minutes a woman got on the phone and offered a free month to us for the troubles. But it sounded like our property had already been removed. She said it was still there and we didn't need to worry. I haven't been able to get over there this week but I'm concerned things could be missing. How was someone able to close out our account and move our property? Not a great experience. I will ACTUALLY be closing out and removing our property as soon as possible.

ANDREW WISE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA MACKEY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry Kirchenwitz  |  Premières impressions 
Évaluation :
5

I thought it would be nice if all trucks sizes had a ramp and to not be charged for the Dolly just let them be in the truck. I also, thought it would be a great help if an attendant were at the Storage dock to assist elderly/seniors with the card entrance/exiting especially when dealing with more than one card!

Cozetta McGown  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacquelyn buckroyd  |  Premières impressions 
Évaluation :
2

All 6 access spots for storage access always taken up due to "vehicles in maintenance" leaving no access to customers. Customer service was rude. A associates hung up on me via phone.

Tam Nguyen  |  Expérience générale 
Évaluation :
5

Wonderful staff and love the vibes there. If I ever need another storage I'm only coming here <3

chamontierra howards  |  Expérience générale 
Évaluation :
4

Needed drive up storage where I don't have to do double work and use carts. So if you don't mind wasting time, this could work for you.

Gianpaulo Visciglio  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth Allison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keasha Boone  |  Premières impressions 
Évaluation :
3

My overall experience was above average, though staffing was usually a mixed bag. Some staff were helpful and friendly but others were dismissive and unwelcoming.

Rebekah Gross  |  Expérience générale 
Évaluation :
1

Never gave me the key to the storage room but still charged me…

myesha Collins  |  Premières impressions 
Évaluation :
5

I have rented at one other storage unit, and this by far exceeds all expectations. The staff was friendly, courteous and helpful, and the storage unit was very clean, well-lit and easy access. Thank you, I will definitely rent again if I need to!

Julie Wahlstrom  |  Expérience générale 
Évaluation :
5

Ethan, the manager, took time to explain to me, the benefits of renting from U-Haul storage on a previous visit, and yesterday I was helped by Lisa, I believe, who got me through the registration process quickly, and took care of some service questions after I went to my space. I was also helped by a member of their staff with some questions about where to find my lock for the space and how to use the security key cards. Very professional, and I was very impressed with the service.

john keenan  |  Premières impressions 
Évaluation :
5

They were very helpful

Robyn berkley  |  Premières impressions 
Évaluation :
1

The person checking us in was clueless regarding the condition of the trailer. It resulted in a dangerous situation of the door opening during transit and our furniture falling out onto the road. Upon return the manager was less than concerned but eventually credited the rental. The woman checking us into our storage area was very good. She was the only person there that lifted a finger to help us.

Margaret McDonald  |  Premières impressions 
Évaluation :
5

Excellent

randy schichel  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Stagg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLYNNEITTIA SANDERS  |  Expérience générale 
Évaluation :
5

Solved a 6 month storage problem

Marilyn Hathaway  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chamontierra howards  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIndy Stoffel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka Pickar  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Munson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy schichel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlo Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha Langeslay  |  Expérience générale 
Évaluation :
1

My lock was not in the unit and the young man I try asking a question was being rude and had a bad attitude.

Nicole Berg  |  Expérience générale 
Évaluation :
2

Well my lock wasn't in the unit like it said it would be

Nicole Berg  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deedra Hargrave  |  Premières impressions 
Évaluation :
2

The staff at this locations are terrible. They don't communicate how to use the doors or access the units - you just have to figure it all out. They aren't helpful friendly. Give one word answers and don't offer solutions or suggestions. One staff person opened the door as my teenage daughter was trying to put the truck key in the return slot after we rented a truck & slammed into her… didn't apologize, say excuse me or anything. He just looked her up and down like she'd just hit HIM with the door. The storage unit itself was clean, the temp was correct, access was easy & the overall facility was well maintained, besides their always being u-hauls & the same vehicles parked in the loading bays leaving only 2-3 lanes available for customers. That said, regardless of the facilities - the terrible staff here mean I'll never use or recommend this location.

Lisha Eskridge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin wright  |  Expérience générale 
Évaluation :
5

Merci

DARLA MORGAN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shariif ali  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Stephanie Gazamoudjou  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Byrne  |  Online Move In 
Évaluation :
5

Staff was excellent to work with, making the whole process a breeze. Unit was easy to access and felt safe and secure.

Matt Irwin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE SPAISE  |  Premières impressions 
Évaluation :
5

The day I checked out it was very busy. I don't remember his name but the gentleman who helped me got other staff on track, multi tasked to get me taken care of and made it a very pleasant experience.

WENDY GOODMAN  |  Expérience générale 
Évaluation :
5

280 and como ave in st. Paul staff Rock ! Great guest service! Merci.

Wayne Anderson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE LINDSEY  |  Premières impressions 
Évaluation :
1

The employee Ethan was rude when we arrived to check in. He was impatient and not willing to help or find a solution to our situation and escalated the tension. He then threatened to cancel the reservation for the moving truck on the day of my move in. After moving out of the storage unit, my mom called to pay and end the lease. I received an email from Ethan weeks later saying there was overdue balance and the unit was not paid for which was false since it was already taken care of. I am very unhappy with our experience here and would not recommend anything other than buying boxes.

Olivia Reingold  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elise Ybarra  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM HUEG  |  Expérience générale 
Évaluation :
4

Missing a lock inside the unit - had to go back to the desk twice to get a lock for the rental unit. Overall, staff were easy to communicate with and the only real challenge was lack of parking for the duration of the truck rental (also from Uhaul).

Teng Lor  |  Online Move In 
Évaluation :
5

Good job👍

joe powe  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie Celene  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

makena adams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elise Ybarra  |  Premières impressions 
Évaluation :
3

The signage posted directing customers on adhering to procedures for alarm security is unclear.

Erica Jensen  |  Online Move In 
Évaluation :
5

Charlie was fab. Professional, friendly, knowledgeable, and went above and beyond. He needs a RAISE. I had a nightmare experience at a different location, did not plan on ever using U-Haul again, but Charlie & his co-worker, were the bomb. Thanks guys.

rose Bauer  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DYLAN HUGHES  |  Online Move In 
Évaluation :
5

I had a great experience with Uhaul. The service was awesome . Thank you for your business.

Stephanie Gazamoudjou  |  Premières impressions 
Évaluation :
5

Checking in was seamless! There were many trucks in the yard being returned and the fellow that helped me with the check-in didn't miss a beat.

WILLIAM HUEG  |  Premières impressions 
Évaluation :
4

Over all it was good

cristina Barber  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david tidball  |  Expérience générale 
Évaluation :
3

There was rat poops everywhere and no food of mine was stored in there. No lighting was available above my unit so we could hardly see what we were doing. The light on the hallways would automatically turn on but non above the units. I called to ask a question about renting a truck from this location and the guy on the phone could not be understood as his sloppy English was so bad I couldn't understand a word he was saying. The poops in the unit were the worse

DEBORAH RICHARDSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony kodlowski  |  Premières impressions 
Évaluation :
5

The staff alternated only one at a time. But they still were professional even after some customers were very unruly towards them. Awesomesauce!!

Marie Smith  |  Premières impressions 
Évaluation :
5

So easy!

Angela Wilcox  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOBSON CARROLL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia jackson  |  Premières impressions 
Évaluation :
5

Since I didn't use my storage for the whole month of September do I get any money back??

Penelope Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Chen  |  Expérience générale 
Évaluation :
5

The staff was also professional and friendly. Answered all questions

Sandra Sweeney  |  Expérience générale 
Évaluation :
5

Super friendly staff beyond helpful unlike others ive been to its a little ways from my place but its worth it with the friendly people that work there make it a breeze. I never right reviews but I feel like this os worth it. Give them a try you will not be disappointed

Adam white  |  Premières impressions 
Évaluation :
5

Very professional operation overall. The facility was clean and well run. No problems encountered. The personnel, when needed, were very helpful. Our items were safe and secure.

LIA GORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boyd Barsness  |  Expérience générale 
Évaluation :
2

I never moved in and still billed for it.

tane finley  |  Expérience générale 
Évaluation :
4

It was a busy day, but the staff was helpful. But there was someone on a vape pen at the front desk while working? I totally support that on a smoke break or even if they moved outside, but it seemed a bit unprofessional to be doing that at the front desk while the office was still open (indoors) while serving customers. But that would be my only real complaint.

Javan Mngrezzo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Gaal  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rashida mendes  |  Expérience générale 
Évaluation :
5

Team was very helpful and was able to make adjustments to our needs at the desk which was greatly appreciated.

Boyd Barsness  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina Johnson  |  Premières impressions 
Évaluation :
5

The storage facility was perfect for my short term storage needs. I was also surprised how comfortable this storage facility is. The indoor loading dock is convenient, has plenty of light and comfortable. Various cart are provided to move your stuff easily.

Bernie Koch  |  Expérience générale 
Évaluation :
5

All staff there is very helpful.

Shanna Runnels  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul novak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nesteho Dahir  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Egbuson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie Koch  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAONY VANG  |  Expérience générale 
Évaluation :
4

I couldn't find my storage space number on the paper and I was not told when they printed out for me. And then I was trying to help myself hard to find the room. I was exhausted and try to reach them to ask he said we are out of the clock. And I missed out that day to get in because I couldn't know where the room is at, plus I didn't receive that help I deserved it.

ABDIFATAH OSMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas pawlowski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Bleyl  |  Expérience générale 
Évaluation :
3

Staff were very very unhelpful.

Everett Dupler  |  Premières impressions 
Évaluation :
1

I went there and didn't know exactly what I needed for my vehicle and rental unit. I told them exactly what I paid for already. I was only given a key for the vehicle and almost left and had to go back in and ask about the unit. They realized they did not give me everything I needed so then I had a key for the unit. That night I went to the storage space and there were homeless people roaming the indoor spaces. I did not know how to find or operate the building, no one was answering calls for assistance. Poor experience overall.

Marianna Blair  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrice Ingram  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac Verley  |  Expérience générale 
Évaluation :
5

Excellent facilities, excellent staff

Helvis Mendez  |  Expérience générale 
Évaluation :
5

Roderick Cason (I hope I spelled that correctly) made my move in and drop off of equipment as easy and efficient as possible. I had had problems with my reservation due, I believe, to errors made in Winnipeg, where I picked up the truck. I was frustrated by the additional stresses those problems caused en route to Minneapolis. Roderick's professionalism and sincerely caring attitude turned my mood around within minutes. He is a fine young man and a tremendous asset to the company, and that branch in particular. Merci.

Danita Brisson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meene Menon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Lloyd  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Renner  |  Premières impressions 
Évaluation :
4

The process was simple and straightforward and the guy who helped my boyfriend and I was very nice and quick! There was plenty of moving equipment to use to transfer my belongings.

Jennifer Hartjes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine Strohfus  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace tippy  |  Expérience générale 
Évaluation :
4

Would've stayed much longer, but found a similar unit for a third of this price.

Janelle Walkden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Hoefer  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ebony Webb  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott Bondeson  |  Expérience générale 
Évaluation :
1

Ghetto establishment , never able to help , supervisior is NEVER there to handle problems only on the phone . Wouldn't choose this location

Tierra Grayson  |  Expérience générale 
Évaluation :
4

No accommodation for trash

Costa Voulgaropoulos  |  Expérience générale 
Évaluation :
5

Great work, made it very easy to get a room at short notice and I managed to fit 2 couches and some boxes in their 5x5x10 with it having that extra height it made it extremely efficient !

Ethan Aveen-West  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kayla Braggs  |  Premières impressions 
Évaluation :
5

Best staff, polite and friendly.

HUDA FARAX  |  Expérience générale 
Évaluation :
5

Very clean. Warm. It’s Minnesota 😂😂😂

ALONZO ELEM  |  Expérience générale 
Évaluation :
5

People tend to love to hate U-haul, but I have had nothing but great experiences with the staff in this location.

Jarmo Koponen  |  Premières impressions 
Évaluation :
1

I went to empty my unit to find out someone had broken in from the top. They went through my things and stole property. Interested to find out the results. Seems like an inside job. Very disappointed. And I had insurance.

Sojurner McClain  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica Morris  |  Expérience générale 
Évaluation :
1

I all ways have trouble getting through to some one on the phone

carolyn schultz  |  Premières impressions 
Évaluation :
4

Wish access hours were 24 hours.

Michelle Olson  |  Premières impressions 
Évaluation :
4

All staff members I've interacted with over the past few days have been very willing to help - in particular Lisa - when navigating busy phone lines, answering questions, dealing with stressed-out customers, and new employees who appear to be still in training and not yet "in the know." I would recommend telling new employees to communicate to customers that they will help FIND the answer vs. the "I'm new" and throwing their hands up in the air. It does not instill confidence or empowerment to them, or your clients. That said, everyone has been friendly and polite to me. Merci.

rona mlnarik  |  Premières impressions 
Évaluation :
5

Very helpful and courteous. Willing to help with ALL my problems!!!!!

Mary Lee  |  Expérience générale 
Évaluation :
5

Really liked being able to drive in and park and the carts. Everything very convenient.

CAROL JOHNSON  |  Expérience générale 
Évaluation :
4

24 hour access like the store outing crystal would have been nice since I had a smaller unit here and was paying the same price as I was there. That and the lighting kinda sucks when the light on the rows are on it's still way to dark in the units but what sucks is how short the timer is on them. Having to go out of the unit and jump around just to trip the motion light was very inconvenient. But the staff is awesome here, the place is very well maintained, and it feels very secure, not once was I worried about my safety or my stuff.

amber richards  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent Hawks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalya Goloviznina  |  Expérience générale 
Évaluation :
5

Aucun

ERNEST CASIEL  |  Expérience générale 
Évaluation :
5

I’m very satisfied with the staff and the attention that was provided to me.

TIMOTHY DYBEVIK  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April Canine  |  Premières impressions 
Évaluation :
2

Because of the storage place a Los things they kept cutting the locks and changing the locks I think it's a scam so they can get paid for the locks they lose the keys when they change the locks so you'll have to buy new ones with your upgrade it make you pay more for locks. Had to cut lost twice to see if they don't lie to my face would never ever come there again

ALONZO ELEM  |  Premières impressions 
Évaluation :
1

Staff is rude. They give yiu a free month and then cut it off before the deadline and refuse to let you in. Asked me to pay and when I get there I am escorted off being told they don't want me there then turn around and sell things they legally aren't allowed to sell. Don't ever go here.

Douglas Carlson  |  Expérience générale 
Évaluation :
5

PERFECT SERVICE

ERNEST CASIEL  |  Premières impressions 
Évaluation :
5

Thank you Evan, Ethan, and Tim! Happy New Year. Be safe

Tiffany Adams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATY GEORGE  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHID ALHAJRI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Garvin  |  Premières impressions 
Évaluation :
5

The guy that treated me after you login Como avenue and saint Paul he was a real friendly gentleman and I want to thank you thank you U-Haul

REGINALD WEST  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dani Basche  |  Expérience générale 
Évaluation :
4

Communications were difficult with this location until I got hold of the new Manager - Ethan Aveen-West--and his very friendly and capable staff Anthony. Even over the Thanksgiving holiday the staff worked very cooperatively with us. GOOD JOB AND THANK YOU VERY MUCH ! BROOKS

Dee Montgomery  |  Expérience générale 
Évaluation :
5

I was assisted by Josiah and Lisa. They both went above and beyond to help me choose between UBox and UStorage options. I am from out of state (Las Vegas NV) so this decision was stressful for me, but they made it easy for me to come to a firm and resolute decision. Josiah even lent me his personal tool set so I could socket wrench apart some of my pieces for storage. This is by far one of the cleanest UHaul Storage facilities I've ever experienced. Every staff member I encountered seemed happy to be there and eager to help. I particularly appreciated the loading dock option and the 24 hour access indoor garage loading option to keep me out of the 5 degree snowy weather. I highly recommend this facility.

DAVID MOZES  |  Premières impressions 
Évaluation :
5

Moving across the country is ... a lot. This UHaul storage location was honestly a smooth experience. Accessing our storage unit was simple. Reserving and cancelling were easy. Shout out to Anthony who got us set up and closed us out. Thanks so much.

Marisa Coyne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Morgan  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

martha dekoster  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delicia Thomas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david buffie  |  Expérience générale 
Évaluation :
5

Great, friendly staff. Clean place. Very secure.

MAURICIO OCHOA  |  Premières impressions 
Évaluation :
2

Simply awful behavior by current manager. After his disparaging attitude and behavior toward me I said that he was being patronizing to me. He glared at me and walked away despite not finishing transaction. I reapproached him and he said that I had called him a name. Not so. He then told me to leave and return if I chose. I calmly but assertively requested his manager's contact info. He refused. Men in line looked shocked. I went to my car and returned a few minutes later. He then transformed into a different personality. Very odd !! Very spooky man.

kimberly goodwin  |  Premières impressions 
Évaluation :
5

Fast and friendly service! Location is very well maintained and convenient.

Natalya Goloviznina  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON SHERIFF  |  Premières impressions 
Évaluation :
5

Friendly staff and a well-maintained facility! Convenient location too.

Matthew Stegeman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris Davis  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

debra jennings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora Bartel  |  Expérience générale 
Évaluation :
5

Very clean and peaceful with nice staff

Tammy Rembert  |  Expérience générale 
Évaluation :
5

Anthony (I believe that's his name) helped me move out of my storage unit and was really friendly and helpful. I think he was the one that also helped me move in. Great guy and helpful too.

Carlos Chavez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dani Basche  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAR REH  |  Expérience générale 
Évaluation :
4

Overall pretty swell experience

joanna O'dell  |  Premières impressions 
Évaluation :
5

Overtime I have appreciated U-Haul compared to his competition like for the past decade or so it has become clear to me that this office, that's the intersection of, and 280, is superior and just about any way to any competition within U-Haul or from outside. The storage is just one more thing that they're doing very well and it ties in very well with renting their vehicles. Thank you once again good staff for allowing my needs to be taken care of in a way that took no extra time from me or created any stress

james henderson  |  Expérience générale 
Évaluation :
5

Very easy and convenient with very helpful customer service.

Shanna Runnels  |  Premières impressions 
Évaluation :
5

Merci!

steve rozzini  |  Expérience générale 
Évaluation :
4

I really appreciated the company's willingness to work with me when I experienced financial difficulties.

Lisa Stratton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn Chapin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ridwan Isse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Ziemer  |  Expérience générale 
Évaluation :
5

Shout out to Anthony for exceptional service! Thank you so much for attention to detail and personable service. Would recommend this location.

Allison Meaux  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jijy Sooksa-nguan  |  Expérience générale 
Évaluation :
5

The facility is everything I needed. The staff is friendly, efficient,band knowledgeable.

Steve Lindquist  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Ford  |  Expérience générale 
Évaluation :
2

My unit was broken into through the ceiling

lee pederson  |  Expérience générale 
Évaluation :
4

A big Thank you!!!

Robert Hansen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Peroutka  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Eddins  |  Expérience générale 
Évaluation :
3

I move my storage out by August 29, told the guy at the desk, gave him my #1284 told him I moved and they are still charging me, I am on the phone NOW, this is my 7th call since August 30th

annette haymon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Klaehn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martine banda-wolk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Yapp  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosa Gastelum  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Macatee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Klaehn  |  Premières impressions 
Évaluation :
5

I have recamened it to a friend

Robert Hansen  |  Premières impressions 
Évaluation :
1

Internal communication is non existent

Maksim Yorsh  |  Expérience générale 
Évaluation :
5

The staff and the facility are fabulous.

Debra Dallin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan Gil-Roering  |  Expérience générale 
Évaluation :
5

Very happy with U Haul Storage. Very clean, very attentive, helpful, cheerful staff who helped me. Anthony was tthe one who helped me, he was excellent.

Shoshannah Yehudah  |  Premières impressions 
Évaluation :
5

Really appreciate the dollies available to pack / unpack storage unit.

Robert Peroutka  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ahmed fangase  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl Anfang  |  Premières impressions 
Évaluation :
5

Patrick was very helpful, friendly and efficent.

martine banda-wolk  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darren mcwright  |  Premières impressions 
Évaluation :
5

Anthony Duke was extremely helpful during the move in process. Even though the system was being a pain, he provided an outstanding experience, give this guy a raise.

Nicholas Karlovich  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES ARNOLD  |  Expérience générale 
Évaluation :
5

Salesperson was exceptional! He went above and beyond. Great team!

Assata Kokayi  |  Premières impressions 
Évaluation :
3

There need to be clear signage in the building regarding after hours access. We were locked out during our move in with our unit still open inside with belongings in it. It would have been nice to been given either an announced warning the doors would be locking or at the very least have the time the doors lock posted on the access entry. I do realize that the hours are in the email that is sent but after spending 2 straight days moving a lot of people are not going to read through the email they just want to get finished with their move. Other than that the the staff were all extremely friendly and helpful and the location is clean and security seems to be a priority. There were also plenty of carts to help get our belongings in.

DAVID KOSS  |  Online Move In 
Évaluation :
5

The man that helped me was wonderful, incredibly helpful, got me a great rate and even though the computers were being slow he still a manger to do everything as quickly as possible and held great conversation

Laura Weber  |  Premières impressions 
Évaluation :
5

Probably the best U-Haul location I’ve been to!

CHEN SHEN  |  Premières impressions 
Évaluation :
1

I moved out on 7/20 then was charged for my unit that was billed on 7/27 as well as a late fee and an embarrassing letter stating that I didn't pay my bill was sent to my emergency contact. But it was uhauls bad, they forgot or failed to notice that I put in my move out request on 7/20. Totally embarrassing.

HEATHER MCKEAG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Tittle  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ANDERSON  |  Expérience générale 
Évaluation :
5

Keelin(I'm not sure if this is how you spell his name) at the St Paul store on Highway 280 was totally awesome. He helped me clear up a mistake I made with a smile. He was patient and kind and very supportive to my needs. Also overhearing the interactions with each person that works in this location was caring, nice and seems like the other customers were enjoying their experience as well. They all should definitely be commended.

Tanya Buckley  |  Online Move In 
Évaluation :
5

Anthony Duke was really helpful and kind!

Carlos Chavez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Shallbetter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Jackson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Gil-Roering  |  Premières impressions 
Évaluation :
5

Thank you U-haul.

Tracy Ford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ANDERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY HATTERMANN  |  Expérience générale 
Évaluation :
5

With my first 2 units at this location ACH payments did not stick, so I incurred a late fee on one before it was resolved. I believe it is all set up on this 3rd unit, so it should be fine.

Michelle Scott  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reak Kueth  |  Expérience générale 
Évaluation :
5

Great front desk help. Best I have seen at any U-Haul

Erik Anderson  |  Premières impressions 
Évaluation :
3

Thanks 😊

Carlos Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine Gendler  |  Premières impressions 
Évaluation :
5

My check-in process was extremely easy and the Uhaul staff were very friendly and helpful.

KENNON BASTIAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Marrocco  |  Premières impressions 
Évaluation :
5

Staff was fantastic! Helped me back the truck in. Lots of carts made transferring my stuff into the unit very fast and easy.

Martin Phillips  |  Premières impressions 
Évaluation :
5

Great service, clean facility, and friendly staff. Love this Uhaul @ hwy 280 St. Paul, MN Thank you! Respectfully, Floyd

floyd thurston  |  Expérience générale 
Évaluation :
3

This store on como ave in Minneapolis/St. Paul area is advertised as a 24 hr storage unit, so I got there at around 7pm right as the office was closing down for the day, yet I managed to get service and I got to rent a unit for my stuff. However as I was wrapping up my move, I still had just a couple of things to bring when all of a sudden the door locked on me and couldn't come in anymore having to leave a lot of my stuff unattended all thru the night and Im glad nothing got stole, but I feel like this happened because any of the ppl that worked there did not tell me anything about it. That is not even the whole problem. There is a phone number on multiple signs that say to call the gm for after hours service, but the phone would go straight to voicemail making this situation a lot more frustrating and unnecessary that it needed to be. I even called costumer service for help and they couldn't even reach this guy and or couldn't help me at all. I wasted over 3 hours dealing with this that day and at the end I just gave up and left only to come back in the morning just to secure the unit I just rented. You guys need to be more clear about you overnight policy or at least tell your customers about it. That didn't have to be as frustrating and difficult like it was that night/morning. Merci

Guillermo Rojas-Spice  |  Premières impressions 
Évaluation :
5

very helpful, professional and pleasant staff. we appreciate their customer oriented service. we always feel safe and that our belongings are secure. we are grateful for the team !

Lia Gore  |  Premières impressions 
Évaluation :
5

Nice and cleaned

Bienvenue Gazamoundjou  |  Expérience générale 
Évaluation :
5

Wonderful staff, clean building and facilities. They are friendly and honest, it's always a pleasure doing business with Uhaul in St. Paul, MN off hwy 280. Thank you Uhaul staff! Respectfully, Floyd

floyd thurston  |  Premières impressions 
Évaluation :
5

My wife and I found U-Haul employee Anthony Duke to be particularly helpful during our check-in at the counters of U-Haul Moving & Storage at Hwy 280 & Como Avenue. Anthony was patient, engaging, and pleasant to work with.

Lynn Lindsay  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Mogen  |  Expérience générale 
Évaluation :
5

Everyone was accommodating and helpful during the experience of loading the storage and returning the truck and trailer

theodore guerra  |  Online Move In 
Évaluation :
4

I didn't like the fact that I was told to get blankets but they told me that blankets are sold but rented for $5 a day! Seems like a better rate for the sale of blankets people can use in the storages to protect their furniture.

AMBER HARRIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen Pearlman  |  Premières impressions 
Évaluation :
5

Your company is definitely better because of the managers Matt & Chris! Jamie is also amazing! I'm a very happy customer!

Why I Am  |  Premières impressions 
Évaluation :
5

Everything at this storage facility was as expected. If I need more storage, I will not hesitate to use this facility again.

WILLIAM HUEG III  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Mitchell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE OSMIAN  |  Expérience générale 
Évaluation :
5

Storage area was well secured and lit.

Robyn Berkley  |  Premières impressions 
Évaluation :
5

I used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!

Christina Busse  |  Expérience générale 
Évaluation :
5

Very clean and easy to access, the staff is very helpful.

Jaafar Abdulridha  |  Expérience générale 
Évaluation :
5

very quick service and clean professional nice staff i will recommend everyone to come to this location 👍

Tammy Rembert  |  Premières impressions 
Évaluation :
5

Fast, friendly service

Joel Mogen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Mielke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murrie Duckings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique Pitchford  |  Premières impressions 
Évaluation :
5

It was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! Merci.

Leah Auckenthaler  |  Expérience générale 
Évaluation :
5

Excellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.

David Goodwin  |  Premières impressions 
Évaluation :
4

Overall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.

Brian Moore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Bendickson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle Struthers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Bendickson  |  Premières impressions 
Évaluation :
4

Price was just too high unfortunately. But other than that, I can't complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.

Sheena Murphy  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angelique Harris  |  Expérience générale 
Évaluation :
5

This is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.

Barbara Hurley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany Ferguson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rumeal Setts  |  Online Move In 
Évaluation :
5

Excellent thank you very much 🙏🙏

sena abagaro  |  Expérience générale 
Évaluation :
5

Very knowledgeable and friendly staff.

Erica Morris  |  Expérience générale 
Évaluation :
5

Awesome service; thanks Matt!

Joona Sundstrom  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie Jones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victoria erhart  |  Expérience générale 
Évaluation :
5

Staff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.

Diane O Brien  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madelyn Mitchell  |  Expérience générale 
Évaluation :
4

Busy day for the understaffed employees, but they were doing the absolute best they could. Good on em.

ELIZABETH MENNINGA  |  Premières impressions 
Évaluation :
4

Lock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.

Kyle Zimonick  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDRIZAK ALI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDI EYLES  |  Premières impressions 
Évaluation :
5

Lady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'

Robert Miller  |  Premières impressions 
Évaluation :
5

I was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.

Gerald Smith  |  Expérience générale 
Évaluation :
5

The staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.

Katlego Mantu  |  Premières impressions 
Évaluation :
5

Excellent customer service and facility

Maria Jacob  |  Premières impressions 
Évaluation :
5

Loading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery

Dee Montgomery  |  Premières impressions 
Évaluation :
3

Excellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.

Melissa Bauer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anita shaw  |  Expérience générale 
Évaluation :
3

Card and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.

Ai Li Yew  |  Online Move In 
Évaluation :
3

Mice got into my storage unit.

Coya Nightpipe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline teresa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aditya Banerji  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aditya Banerji  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful.

KEARRAIH ZAYZAY  |  Premières impressions 
Évaluation :
5

Great service!

lwabeya mutanda  |  Expérience générale 
Évaluation :
5

I am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!

Barbara Hurley  |  Premières impressions 
Évaluation :
5

Very user friendly!! Helpful friendly staff. Overall positive experience. Would use again!

Paul Colling  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUNXIAO GUO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Jefferson  |  Expérience générale 
Évaluation :
1

infested with vermin

Kassandra Murphy  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Morgan  |  Premières impressions 
Évaluation :
5

This location was friendly at all times even when short handed or extremely busy. Merci

Carla Washington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Garrison  |  Expérience générale 
Évaluation :
5

I have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.

Christopher Dorsey  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mai Thao  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavette nixon  |  Expérience générale 
Évaluation :
5

Everything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.

MARCEL FARINA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia Shumack  |  Expérience générale 
Évaluation :
4

One minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.

Charles Coskran  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy Olmstead  |  Expérience générale 
Évaluation :
3

I am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the $121 for the unit is needed in the moment of a pandemic.

Jason Noer  |  Expérience générale 
Évaluation :
3

Although indoor storage is nice . It's a pain in the butt to get my stuff to

Joseph Fisher  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY OBRIEN  |  Expérience générale 
Évaluation :
5

Good access to highway. Friendly people helping at the desk. Good experience.

Tim Lewis  |  Expérience générale 
Évaluation :
5

Everything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.

MARCEL FARINA  |  Premières impressions 
Évaluation :
5

Friendly, helpful staff. Safe and clean storage with easy access. Fortement recommandé!

Karen Pierce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Rose  |  Expérience générale 
Évaluation :
4

You have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.

John Wilcox  |  Expérience générale 
Évaluation :
3

Need to deal with the apparent mice issue.

Robert Buck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niya Thomas  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fay Blanton  |  Expérience générale 
Évaluation :
4

Storage was a bit smaller than the dimensions provided. Should let customers know that

IRVING RIVERA  |  Expérience générale 
Évaluation :
4

Website not user friendly. Difficult to pay fees online.

Patrick Guernsey  |  Expérience générale 
Évaluation :
5

Merci

Jennifer Martinez  |  Expérience générale 
Évaluation :
5

When returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.

ANNETTE bryant  |  Expérience générale 
Évaluation :
5

nice place to store your stuff

Lemuel Thompson  |  Expérience générale 
Évaluation :
4

Satisfied with the service at that U-Haul location, which cannot be said with some other locations.

Tsuleng Lyfoung  |  Expérience générale 
Évaluation :
2

Mouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund

andrew thompson  |  Expérience générale 
Évaluation :
1

Some of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"

Elliot Canfield  |  Expérience générale 
Évaluation :
5

There was no toilet paper the night I was there unloading my things to put them in storage.

Roynisha Robinson  |  Expérience générale 
Évaluation :
5

This UHaul facility was the best I've worked with.

Adrienne Strubb  |  Expérience générale 
Évaluation :
5

Always helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.

Diane Norton  |  Expérience générale 
Évaluation :
5

The process was simple and autopay is the way to go for monthly billing.

Catherine Moreno  |  Expérience générale 
Évaluation :
2

Poor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses

Ahmediini Elmi  |  Expérience générale 
Évaluation :
5

nice place & people

Karen Poortvliet  |  Expérience générale 
Évaluation :
4

Storage fees are too expensive and there are no discounts for students.

assata kokayi  |  Expérience générale 
Évaluation :
1

My storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)

Jane Prest  |  Expérience générale 
Évaluation :
5

The only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.

Sean Gau  |  Expérience générale 
Évaluation :
5

Very friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.

joseph brennan  |  Expérience générale 
Évaluation :
2

Facility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.

Charles Rasmussen  |  Expérience générale 
Évaluation :
3

I was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!

alicia banks  |  Expérience générale 
Évaluation :
2

There are mice, make sure you wrap your belongings in plastic.

Sarah Morris  |  Expérience générale 
Évaluation :
5

excellent service and facility

Ann Comanar  |  Expérience générale 
Évaluation :
2

When I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.

John West  |  Expérience générale 
Évaluation :
5

The facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!

YAN SONG  |  Expérience générale 
Évaluation :
5

.

Brendon Ovalles-Misterman  |  Expérience générale 
Évaluation :
4

Great experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.

James Stahn  |  Expérience générale 
Évaluation :
4

The staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.

Cherie Sullivan  |  Expérience générale 
Évaluation :
3

This facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.

AMY JANSSEN  |  Expérience générale 
Évaluation :
5

The location was super convenient and made moving a much smoother process!

Laura Weber  |  Expérience générale 
Évaluation :
1

My room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.

Riley Meyer  |  Expérience générale 
Évaluation :
5

Very good facility. I plan to use it again in the future.

Stephen Bullard  |  Expérience générale 
Évaluation :
3

The only nice thing was after the office closed one guy was welling to help when another wasn't.

Abdullah Alhashem  |  Expérience générale 
Évaluation :
5

Very smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.

Adrian Frazier  |  Expérience générale 
Évaluation :
5

Very convenient. Loading dock area is great. Staffed by SUPER people!

Dean Klenz  |  Expérience générale 
Évaluation :
5

the facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return

Hoai Pham  |  Premières impressions 
Évaluation :
5

Extremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.

PeyEe Fhong  |  Expérience générale 
Évaluation :
5

The guy that help us was very nice and helpful

tammy ancke  |  Premières impressions 
Évaluation :
5

I made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Merci.

joseph buckley  |  Expérience générale 
Évaluation :
5

Initially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle

Michael Giovanis  |  Premières impressions 
Évaluation :
1

Extremely dissatisfied & offended by the disservice I received from U-Haul staff. The rude insults & discrimination were uncalled for. Can not endorse nor recommend to anyone. Thank you very little

lonnie clark  |  Expérience générale 
Évaluation :
5

Words cannot describe how helpful customer service was

PeyEe Fhong  |  Premières impressions 
Évaluation :
5

Cory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.

Catherine Moreno  |  Premières impressions 
Évaluation :
5

It’s a very good place to temporarily store your belongings with just one card for check in and out 24/7. Strongly recommend!

Xiao Sun  |  Expérience générale 
Évaluation :
5

If I ever need storage u haul is the only place

Abdikadir Sheikyusuf  |  Expérience générale 
Évaluation :
2

female worker at office counter. was super unfriendly!

Katie berigan-Anderson  |  Expérience générale 
Évaluation :
5

Great service and equipment. Easy to work with.

Benjamin Brunner  |  Expérience générale 
Évaluation :
5

Everyone that helped my girlfriend and I were extremely helpful, professional, and polite.

Laura Weber  |  Premières impressions 
Évaluation :
5

Great service.

Brendon Ovalles-Misterman  |  Premières impressions 
Évaluation :
5

Best experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.

Darlene Pike  |  Expérience générale 
Évaluation :
5

This location and choice of storage space was perfect for our needs.

linda gibson  |  Expérience générale 
Évaluation :
3

Service was slow. But employees were helpful.

Alexa Moulopoulos  |  Expérience générale 
Évaluation :
5

I appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.

Alicia Smith  |  Premières impressions 
Évaluation :
5

Originally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.

Elise Holm  |  Expérience générale 
Évaluation :
3

The man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.

Julia Poevoorde  |  Premières impressions 
Évaluation :
4

Great storage experience

Katherine Harris  |  Expérience générale 
Évaluation :
4

Good overall but it’s very difficult to get a hold of the staff for help via the phone

VAN HOANG  |  Expérience générale 
Évaluation :
4

All good except it smells awful. Air filtration NOT toxic fragrances would help.

diana grasselli  |  Expérience générale 
Évaluation :
4

Thank you for being accommodating after U-Haul's error in my initial booking for storage space!

Justin Cooke  |  Premières impressions 
Évaluation :
5

I’ll come to this location for all my Uhaul and storage needs

Clifford Allen  |  Premières impressions 
Évaluation :
5

Very clean well organized and the staff was very friendly and professional.

Stephen Harvell  |  Expérience générale 
Évaluation :
5

I was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great

Brittany Palmer  |  Premières impressions 
Évaluation :
4

The van and storage are well maintained

Regina pence  |  Premières impressions 
Évaluation :
5

Will use again in the future! The guys here were personable and friendly!

allison bracy  |  Expérience générale 
Évaluation :
5

We came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. Merci.

Darlene Pike  |  Premières impressions 
Évaluation :
5

Person who helped me was super friendly and helpful!

jeff karan  |  Premières impressions 
Évaluation :
5

Was available when I needed it. Thank you.

SCOTT DEDON  |  Expérience générale 
Évaluation :
4

She was quick , professional and helpful!

Vanessa Keene  |  Premières impressions 
Évaluation :
5

When I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful

Latracha Mcgee  |  Expérience générale 
Évaluation :
4

Customer Service was great. Keep up the good work

Anthony hargrove  |  Premières impressions 
Évaluation :
5

Good value clean great location and helpful staff

Eric Woitas  |  Expérience générale 
Évaluation :
5

If I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y

Barbara Hurley  |  Expérience générale 
Évaluation :
4

Every one was Cool

lola jones  |  Premières impressions 
Évaluation :
5

Great experience at a rough patch in my life. I'm a widow. My home burned and The Uhaul team couldn't have been better: caring, professional and have earned my loyalty.

krag swartz  |  Expérience générale 
Évaluation :
5

Staff was very friendly and accommodating!

Mason Maschke  |  Premières impressions 
Évaluation :
4

no additional comments

Joseph Radosevich  |  Expérience générale 
Évaluation :
5

Great Service!

bob racine  |  Expérience générale 
Évaluation :
2

I began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things

GILLIAN RICHMOND  |  Premières impressions 
Évaluation :
5

No complaints

JUANITA HICKMAN  |  Expérience générale 
Évaluation :
5

The 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?

robert rosseter  |  Premières impressions 
Évaluation :
3

Had mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.

krista Reynolds  |  Expérience générale 
Évaluation :
5

People were easy to work with

justin long  |  Expérience générale 
Évaluation :
4

No sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.

ANTHONY VECCHI  |  Expérience générale 
Évaluation :
5

UHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!

Lauren OConnor  |  Expérience générale 
Évaluation :
5

Pat (?) was very helpful, thorough and accommodating.

diana grasselli  |  Premières impressions 
Évaluation :
5

Very able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.

JOAN MACLIN  |  Premières impressions 
Évaluation :
5

I appreciate the 24 hour access

waleed shahid  |  Expérience générale 
Évaluation :
2

I was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.

Anis Tahar  |  Expérience générale 
Évaluation :
5

Great service!

Melissa Nokes  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

Joe Flynn  |  Expérience générale 
Évaluation :
5

I spoke with Brian and several other staff members, all of them were wonderful

Michael Beach  |  Réservation 
Évaluation :
5

Did hitch wiring instalation and rented a trailer. Great staff, great service.

DAVID KNUTSON  |  Réservation 
Évaluation :
5

I was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You've got a gem of an employee there.

Mark Teragawa  |  Réservation 
Évaluation :
5

I rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.

julie smith  |  Réservation 
Évaluation :
5

Very good and efficient process

Nancy LAson  |  Expérience générale 
Évaluation :
1

There was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.

kimberly Banz  |  Expérience générale 
Évaluation :
3

With the exception of Corey, it seems the staff could care less.

DANIEL EFTEKHARI  |  Expérience générale 
Évaluation :
2

There has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.

Guled Kabare  |  Expérience générale 
Évaluation :
5

Thanks for the help!

David Rinker  |  Expérience générale 
Évaluation :
1

I reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available

Lanae Graddy  |  Réservation 
Évaluation :
5

Everything worked out great. No further comments

Michael Lovato  |  Réservation 
Évaluation :
4

I really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.

Leah Bradley  |  Expérience générale 
Évaluation :
4

All good.

MARY JOHNSON  |  Expérience générale 
Évaluation :
5

Everything was great. No complaints. Great people. Location is easy to find.

patrice THORPE  |  Expérience générale 
Évaluation :
5

My rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!

DEREK CHE  |  Expérience générale 
Évaluation :
3

There was a TON of mouse poop in my storage unit. In contrast, I've had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.

ANNIE LANGSETH  |  Expérience générale 
Évaluation :
4

No additional comments

Mason Maschke  |  Expérience générale 
Évaluation :
3

Waiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr

Karina Abramowski  |  Expérience générale 
Évaluation :
5

The website needs to be simplified.

Gail Conrod  |  Expérience générale 
Évaluation :
5

Very convenient for University students!

Nicole Neu  |  Expérience générale 
Évaluation :
5

Clean, easy to navigate, friendly and helpful staff

Theresa Coenen  |  Expérience générale 
Évaluation :
5

This facility is always clean and the staff is very helpful.

Lynda Rickun  |  Expérience générale 
Évaluation :
5

Staff is very helpful and property is well maintained.

Lynda Rickun  |  Réservation 
Évaluation :
5

Thanks for all your help

Nathan Voerding  |  Expérience générale 
Évaluation :
5

I've rented storage units at your facility twice now and would gladly do it again.

casey beer  |  Expérience générale 
Évaluation :
4

The only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.

Scott Kraus  |  Expérience générale 
Évaluation :
5

bon

Matt McOlash  |  Expérience générale 
Évaluation :
5

People get goofy sometimes, but thats the nature of move-in season

kevin Monico  |  Expérience générale 
Évaluation :
5

Excellent customer service and facility’

Richard Neff  |  Expérience générale 
Évaluation :
1

I was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone

john barker  |  Expérience générale 
Évaluation :
5

Very nice facility

Gary Cozine  |  Expérience générale 
Évaluation :
5

The staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.

Krista McCullough  |  Réservation 
Évaluation :
5

We had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!

Elissa Fonseca  |  Expérience générale 
Évaluation :
5

Great experience- thank you!

Jean Dwinnell  |  Expérience générale 
Évaluation :
4

Overall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say "excellent" is because of the mouse droppings in the unit.

CHAD CONROY  |  Expérience générale 
Évaluation :
5

Everything was clean and organized.

Timothy Lee  |  Expérience générale 
Évaluation :
5

I used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!

kyle whipple  |  Expérience générale 
Évaluation :
1

Since I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it

hannah skelton  |  Réservation 
Évaluation :
5

Very clean facility, expert staff & easy acess. Perfect !

catherine dorr  |  Réservation 
Évaluation :
5

I was downsizing my storage unit. Polite customer service, took care of my transaction quickly.

Diane Norton  |  Réservation 
Évaluation :
3

The facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.

ronnie walker  |  Réservation 
Évaluation :
5

Great facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.

julia schomberg  |  Réservation 
Évaluation :
4

Merci.

Kitrina Baumer  |  Expérience générale 
Évaluation :
5

great customer service very helpful

SOWDA MOHAMED  |  Réservation 
Évaluation :
5

Friendly and efficient service.

Timothy Lee  |  Réservation 
Évaluation :
5

Super nice facility and personnel!

Richard chester  |  Expérience générale 
Évaluation :
5

Very helpful staff

BILL LERMAN  |  Expérience générale 
Évaluation :
3

No comments at this time.

Stephanie Jackson  |  Expérience générale 
Évaluation :
5

We had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!

michael Carroll  |  Expérience générale 
Évaluation :
5

Aucun

Bradley Turner  |  Expérience générale 
Évaluation :
5

I could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!

Jerry Ritter  |  Expérience générale 
Évaluation :
4

Some computer difficulties at the beginning- but staff was friendly and everything worked out!

Katherine Meyer  |  Expérience générale 
Évaluation :
3

Rats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin

GORDON BEARDWOOD  |  Expérience générale 
Évaluation :
5

Thanks for all your help

ann cleveland  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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