Secured buildings with passcodes that do not allow 24/7 access cause great inconvenience during move in and out
Cory Henrich | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Hwy 280
Testimonials From Recent Customers
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They were extremely patient and understanding to my situation.
Julius Scarver | Expérience généraleVery well maintained, clean, and great people to work with.6
Paula Wrobel | Expérience généraleThanks you for keeping our things save and I will definitely recommend uhaul
EYEesha HINTON | Expérience généraleStaff gave minimal instructions, hard to follow considering that I'd never rented before. I was also assigned to a unit that was already rented which meant another trip to the office.
Rebecca Martin | Premières impressionsThere was water linking and messed up my bed and mattress.
MECCA GATHINGS-STEVENSON | Expérience généraleHello, I have been trying to reach manager- Paige Williams at this location for a couple weeks since I vacated the unit, and left a few messages with staff for her to follow up. I had a medical issue come up the day the unit was vacated, and was not able to discuss insurance claims with her as planned. There was a serious rodent infestation issue in my unit creating a lot of damages, additional costs and issues. I was surprisingly still charged for the month, regardless of this disgusting and unacceptable rodent infestation. Please contact me at the email listed on my account as soon as possible, regarding insurance claims/damage procedures. Merci.
rose Bauer | Expérience généraleHorrible customer service.
Lakita Bivings | Online Move InMy belongings 5 BOXED CLOTHES were emptied STOLEN and My CLEAN BEDSHEETS and PILLOWS was USED SHARED. My New furniture I brought in was SWITCHED with a VERY DIRTY HOMELESS ONE. My NEW cooking UTENSILS and PLATES were STOLEN and SWITCHED with theirs. EXCESSIVE AMOUNT OF TRASH WAS DUMPED IN MY STORAGE UNIT. AND POURED WHITE SUBSTANCE POWDER ALL OVER MY BELONGINGS. UPON MOVING MY BELONGINGS I COLLECTED 5 TO 6 SACKS OF U-HAUL TRASH BAGS FROM MY UNIT. MY BED FRAMES WAS USED AND DAMAGED. SOMEONE BIGGER THAN ME WORE MY CLOTHES AND DUMPED THEM DAMAGED. I ALSO PURCHASED INSURANCE TO COVER MY BELONGINGS BUT IT WAS REMOVED FROM MY FILE. THE STAFF I SUSPECT DID THE THEFT. AND WHEN ASKED TO REVIEW THE CAMERAS WHO ENTERED MY UNIT THE MANAGER ETHAN REFUSED MANY TIMES. I NEVER INTEND TO EVER DO BUSINESS WITH THIS LOCATION EVER AGAIN. ALSO MY DEBIT CARD IN THEIR POSSESSION WAS UNLAWFULLY CHARGED. THE STAFF AND THEIR FAMILIES DID THE STEALING OF MY BELONGING. I AM ASKING FOR THE MAXIMUM INSURANCE COVERAGE FOR MY STOLEN AND DAMAGED ITEMS.
Susan Frimpong | Expérience généraleWe were attended by Page and staff. All of them were really helpful. It is not the first time we have been at this facility and we just feel thankful for all patience and for explaining fully all the services we were interest in. Our special thanks to Page.
RONALD CONLEY | Premières impressionsStaff was friendly and very accommodating and good to work with.
Ken Bjork | Expérience généraleThe limited hours are upsetting for someone trying to move and suddenly locked out from their own unit. Most other storage factors allow 24/7 access. Also there are supposed to be 18 carts for moving and only 2 mattress carts were available, 0 flat beds.
Cory Henrich | Online Move InVery kind staff at this location. Night and day in comparison to Colorado
Alexandra Hansell | Premières impressionsAny time I had a question or needed something, the front desk staff was very nice. A smooth process for both getting our storage unit and eventually moving out!
Erin Skelley | Expérience généraleI liked that once I went into the office to let them know I had moved out of the storage it only took being handed a moved out receipt! Thanks so much Como U-Haul.
Cozetta McGown | Expérience généraleCool
Laquan Burks | Online Move InNot happy that there is no refund of unused storage or credit from unused storage when changing units. This has happened to me twice and I should have received a discount of several weeks. Whoever the thief is responsible for this policy should be prosecuted.
Joel Mogen | Expérience généraleStaff was professional and courteous. I appreciated how helpful the staff was at the front desk at the U Haul facility located on Hwy 280/Como Av in St Paul, MN.
Patti Highland | Expérience généraleEmployees were on their personal phones, very unprofessional. Mad customer standing in front of store. Didn't feel like a safe place to leave my stuff. Didn't use the storage. Called the next day to cancel but they did not cancel the day unit.
Janelle Jarchow | Expérience généraleNo the managers that were on was passing drugs and had hit someone car that was in the lot and took there phone from them and smashed it on them
Nicole Berg | Expérience généraleStaff attentive and accommodating wrt our move out times. Merci.
steven casperson | Expérience généraleEthan and his team are top notch! Uhaul is better because of them!
Why I Am | Expérience généraleVery bad uhaul! Very unprofessional GM!
Jackson Hampton | Expérience généraleMobile check-in/checkout makes everything simple and easy. The only caveat for Hwy 280 location is limited customer parking.
Venice Alvarez | Expérience généraleTerrible uhaul. The GM never replied to any of my questions whether over phone or email
Jackson Hampton | Expérience généraleMoving is so stressful, and UHaul offers a great service for those of us that need temporary storage. There is so many layers of information and steps to go through, I had my phone, laptop and my partners phone going all at once to coordinate the rental. And emails, texts and standing in line...
Linda Bryant | Expérience généraleStorage was fine. The thing that totally sucked was that they cancelled our truck due to us not picking it up. Yes we thought that scheduling a truck meant that you had it no matter what. We were 3 hours in before we were able to get there. Truck was given away. Staff said they contacted us but we received no text or call or email as far as we could search. I'm going to call that a CYA lie. Too bad, so sad was my impression. Made me feel stupid which is I guess is the customer experience they were going for.
Brian Magnuson | Expérience généraleThe staff there were I returned the truck and got a unit were exceptional. It was extremely busy but they orchestrated the traffic in the bay and returning trucks like a well oiled machine! J'ai été très impressionné. All the customers were happy because everyone was courtesy and helpful to one another. You rarely see that. I would've thought that people would have been impatient, cutting in front of one another in the bay, parking lot or returning or renting trucks but that wasn't the case at all, the exact opposite 樂 I believe that was due to the outstanding reliance and calm of the staff. The knew the answers to any questions and any problems you had they were quick to resolve it. They went above and beyond.
karla axtan | Premières impressionsExcellent
MOHAMED KEYNAN | Premières impressionsNot a great site, folks. Bathroom: no trash cans. Very unfriendly staff. 24 hour access would've been nice. If only the people that worked there were cool and having fun - they're not. They've been so unfriendly. I guess it's the big "twin cities" thing. It's sad, and you are obviously not doing something right there. Air circulation: not good - - big dust on things stored in the A/C portion. Overall, a below average / poor experience.
Biff Moyer | Expérience généraleVery friendly and helpful staff
Ken Bjork | Premières impressionsWords can't explain, or describe how amazing the staff is at this location. They were so accommodating and helpful. I've been in customer service for a while now and I wasn't treated like a customer. I was treated like a person almost family. I was facing a serious emergency/crisis and Ethan and Lisa made it possible for me to get my belongings safely and securely. These two deserve 1 million gold stars. . Thank you so much to them and their team for giving me my life back and I wouldn't get a Uhaul from anywhere else. Thank you so much again.
Brittany Benner | Premières impressionsI don't like how you have to park and load everything on carts to unload/load. We had to wait a long time to be able to pull out truck up to the loading dock area. That party is extremely unconventional. Too much extra physical work and very time consuming. The staff are all wonderful though..
Michelle Ratike | Premières impressionsDidn’t close account when loved and tried to change me for past due fees because of it
Adrian Adams | Expérience généraleThe rent is well over priced for the size of the units!
KEDRA GARNER | Expérience généraleLisa was wonderful to work with. She answered all my questions and explained how the key card worked. She was very knowledgeable and professional.
Patti Highland | Premières impressionsWould like to recognize Will at U-Haul, he helped back in our 20' trucks onto the loading dock. He was friendly and had a brief chat with him. He made it a welcoming experience.
SUZZETTE CUE | Premières impressionsEthan was WONDERFUL
Kent Anderson | Online Move InUnbelievably nice they are so sweet it is not funny and very helpful and when I had a question they answered it perfectly I love you all staff
Bonita Ramos | Premières impressionsBien
MOHAMED ARALE | Premières impressionsMerci!
David Williams | Expérience généraleWe tryed using a competitor storage but we had alot of problems with that facility and
Paul bisping | Premières impressionsMartell was a great help
Dorothy Walker | Expérience généraleTeam is outstanding
Ethan Aveen-West | Expérience généraleVery smooth
viola adler | Premières impressionsGreat family business affordable and will always be a preferred customer 🤩
Roderick Emery | Premières impressionsI called the location on Sunday 7/2/23 to advise that I would not be able to start a storage unit that day to to a Uhaul truck mechanical issue outside of my control. I spoke to the PM manager William Wiley. He did not ask for any of my information to pull up the reservation and did nothing to ease the concerns I had about securing my items once I finally made it to St Paul. Upon arrival to drop off the one way truck rental I asked for a manager to discuss and note my file regarding the air conditioning not working for the entire trip of near 500 miles and to let someone know that the truck was not running well. As soon as my son and grandson walked into the Uhaul office the employees were told that they were supposed to say that they know nothing if Lisa asks any questions because she is recording everything. The manager repeated this to each employee by yelling this across the store with me and my family standing there. After unloading the truck I spoke with the PM manager Will who didn't pull anything up and didn't seem interested and advised me to go online to submit a complaint. Both experiences were unacceptable and very unprofessional. I plan to move my belongings again asap because they don't feel secure or safe nor does Uhaul deserve my hard earned money.
Lisa Keys | Premières impressionsYour worker was wonderful he explained how to work the code I'm a older person I thank him very much for explaining
anita shaw | Premières impressionsThe staff were super nice and helpful. Wish there were more than just one load in/out area. We ended up having to wait with our U-Haul because it was so busy with other people plus our unit was the farthest away from the loaf in. We had a lot to move and store. Many trips back and forth and it's quite a ways away from the doors.
Michelle Ratike | Premières impressionsWas told I can use a promo, set my unit up online and used code and then later I still got charged full amount different from what I was paying for and told.
Jariah Weglarz | Online Move InEthan and his staff are amazing!
Why I am | Expérience généraleStaff is very friendly and helpful
Tom Ebert | Online Move InThere's no lights that work so it's hard to see in the unit during the day even. It's nearly impossible to get 24 hours added to the account I moved in late and was told my due date could be pushed out 10 days but still has not been The garage is always full of the company's vehicles that are even being currently rented making access limited and hard
Junikka Adams | Online Move InThere was dog feces & urine at n the main corridor a couple times.
KATHLEEN KLEHR | Expérience généraleI wish to draw your attention to the very sketchy manner in which my original experience with UHaul was managed in . . . Was it January? Specifically, i booked the original transaction online at what I would call a usual and decent price, but when I got to the store the Price charged was VERY different, by hundreds of dollars. It was as if the store was being managed by a gang. And . . . I had to call repeatedly and WORK at getting the price adjusted. It undermined my faith in UHaul. Please examine this transaction to learn of there was skullduggery involved, a problem with your system, or a problem with one or more employees.
Anthony Munson | Expérience généraleThe company failed to inform me that I needed to use a round lock on my storage locker and I used a u-lock. The storage company then came along and put their own lock on there and did not notify me in any way. They claimed that they called and left messages they did not. When I told him that I needed the lock removed they then proceeded to explain to me their policy multiple times but I did not need to know. When I had called to ask about the situation one lady hung up on me another one called me back 5 minutes later and told me that it wouldn't be a problem to remove the lock and then someone else called me 5 minutes after that to explain the reason for the round lock. They did try to make me purchase the lock that they put on the locker which I refused. When I arrived at the office I asked them to remove the lock and they refused until a random person claiming to be an assistant manager came along. This company denied me access to my unit for reasons I cannot explain. Nowhere anywhere does it say that I must use their lock They delayed me for a week about a policy they didn't mention, and then while I was getting the lock removed they only gave me one key which means that they held on to the second key for that locker. And of course the person who unlocked my locker told me that they had just recently had about 20 break-ins I don't know why you think any would want to use the service at that location
Alexander O'Neal | Expérience généraleBest place ever
adam schumann | Premières impressionsMy overall experience with this location and staff was exceptional! Staff is friendly, knowledgeable and extremely helpful. Facility is well maintained and I never had any problems. I appreciated that my items were well taken care of and secure. Should I need these services again, I will definitely use the Como location.
TIMOTHY DYBEVIK | Expérience généraleGood facility and location. Would recommend.
JAIME RIVERA | Expérience généraleWe have been customers since 2017. We autopay on time every month. I recently got an email confirming we had "moved out". We had not. I called the facility and was told "someone put in and order to clear it out and it had been claimed by another customer." We had not done this. After a few minutes a woman got on the phone and offered a free month to us for the troubles. But it sounded like our property had already been removed. She said it was still there and we didn't need to worry. I haven't been able to get over there this week but I'm concerned things could be missing. How was someone able to close out our account and move our property? Not a great experience. I will ACTUALLY be closing out and removing our property as soon as possible.
ANDREW WISE | Expérience généraleI thought it would be nice if all trucks sizes had a ramp and to not be charged for the Dolly just let them be in the truck. I also, thought it would be a great help if an attendant were at the Storage dock to assist elderly/seniors with the card entrance/exiting especially when dealing with more than one card!
Cozetta McGown | Premières impressionsAll 6 access spots for storage access always taken up due to "vehicles in maintenance" leaving no access to customers. Customer service was rude. A associates hung up on me via phone.
Tam Nguyen | Expérience généraleWonderful staff and love the vibes there. If I ever need another storage I'm only coming here <3
chamontierra howards | Expérience généraleNeeded drive up storage where I don't have to do double work and use carts. So if you don't mind wasting time, this could work for you.
Gianpaulo Visciglio | Expérience généraleMy overall experience was above average, though staffing was usually a mixed bag. Some staff were helpful and friendly but others were dismissive and unwelcoming.
Rebekah Gross | Expérience généraleNever gave me the key to the storage room but still charged me…
myesha Collins | Premières impressionsI have rented at one other storage unit, and this by far exceeds all expectations. The staff was friendly, courteous and helpful, and the storage unit was very clean, well-lit and easy access. Thank you, I will definitely rent again if I need to!
Julie Wahlstrom | Expérience généraleEthan, the manager, took time to explain to me, the benefits of renting from U-Haul storage on a previous visit, and yesterday I was helped by Lisa, I believe, who got me through the registration process quickly, and took care of some service questions after I went to my space. I was also helped by a member of their staff with some questions about where to find my lock for the space and how to use the security key cards. Very professional, and I was very impressed with the service.
john keenan | Premières impressionsThey were very helpful
Robyn berkley | Premières impressionsThe person checking us in was clueless regarding the condition of the trailer. It resulted in a dangerous situation of the door opening during transit and our furniture falling out onto the road. Upon return the manager was less than concerned but eventually credited the rental. The woman checking us into our storage area was very good. She was the only person there that lifted a finger to help us.
Margaret McDonald | Premières impressionsExcellent
randy schichel | Expérience généraleSolved a 6 month storage problem
Marilyn Hathaway | Expérience généraleMy lock was not in the unit and the young man I try asking a question was being rude and had a bad attitude.
Nicole Berg | Expérience généraleWell my lock wasn't in the unit like it said it would be
Nicole Berg | Online Move InThe staff at this locations are terrible. They don't communicate how to use the doors or access the units - you just have to figure it all out. They aren't helpful friendly. Give one word answers and don't offer solutions or suggestions. One staff person opened the door as my teenage daughter was trying to put the truck key in the return slot after we rented a truck & slammed into her… didn't apologize, say excuse me or anything. He just looked her up and down like she'd just hit HIM with the door. The storage unit itself was clean, the temp was correct, access was easy & the overall facility was well maintained, besides their always being u-hauls & the same vehicles parked in the loading bays leaving only 2-3 lanes available for customers. That said, regardless of the facilities - the terrible staff here mean I'll never use or recommend this location.
Lisha Eskridge | Expérience généraleMerci
DARLA MORGAN | Premières impressionsExcellent service à la clientèle
Stephanie Gazamoudjou | Expérience généraleStaff was excellent to work with, making the whole process a breeze. Unit was easy to access and felt safe and secure.
Matt Irwin | Expérience généraleThe day I checked out it was very busy. I don't remember his name but the gentleman who helped me got other staff on track, multi tasked to get me taken care of and made it a very pleasant experience.
WENDY GOODMAN | Expérience générale280 and como ave in st. Paul staff Rock ! Great guest service! Merci.
Wayne Anderson | Premières impressionsThe employee Ethan was rude when we arrived to check in. He was impatient and not willing to help or find a solution to our situation and escalated the tension. He then threatened to cancel the reservation for the moving truck on the day of my move in. After moving out of the storage unit, my mom called to pay and end the lease. I received an email from Ethan weeks later saying there was overdue balance and the unit was not paid for which was false since it was already taken care of. I am very unhappy with our experience here and would not recommend anything other than buying boxes.
Olivia Reingold | Expérience généraleMissing a lock inside the unit - had to go back to the desk twice to get a lock for the rental unit. Overall, staff were easy to communicate with and the only real challenge was lack of parking for the duration of the truck rental (also from Uhaul).
Teng Lor | Online Move InGood job👍
joe powe | Premières impressionsThe signage posted directing customers on adhering to procedures for alarm security is unclear.
Erica Jensen | Online Move InCharlie was fab. Professional, friendly, knowledgeable, and went above and beyond. He needs a RAISE. I had a nightmare experience at a different location, did not plan on ever using U-Haul again, but Charlie & his co-worker, were the bomb. Thanks guys.
rose Bauer | Premières impressionsI had a great experience with Uhaul. The service was awesome . Thank you for your business.
Stephanie Gazamoudjou | Premières impressionsChecking in was seamless! There were many trucks in the yard being returned and the fellow that helped me with the check-in didn't miss a beat.
WILLIAM HUEG | Premières impressionsOver all it was good
cristina Barber | Expérience généraleThere was rat poops everywhere and no food of mine was stored in there. No lighting was available above my unit so we could hardly see what we were doing. The light on the hallways would automatically turn on but non above the units. I called to ask a question about renting a truck from this location and the guy on the phone could not be understood as his sloppy English was so bad I couldn't understand a word he was saying. The poops in the unit were the worse
DEBORAH RICHARDSON | Expérience généraleThe staff alternated only one at a time. But they still were professional even after some customers were very unruly towards them. Awesomesauce!!
Marie Smith | Premières impressionsSo easy!
Angela Wilcox | Premières impressionsSince I didn't use my storage for the whole month of September do I get any money back??
Penelope Walker | Expérience généraleThe staff was also professional and friendly. Answered all questions
Sandra Sweeney | Expérience généraleSuper friendly staff beyond helpful unlike others ive been to its a little ways from my place but its worth it with the friendly people that work there make it a breeze. I never right reviews but I feel like this os worth it. Give them a try you will not be disappointed
Adam white | Premières impressionsVery professional operation overall. The facility was clean and well run. No problems encountered. The personnel, when needed, were very helpful. Our items were safe and secure.
LIA GORE | Expérience généraleI never moved in and still billed for it.
tane finley | Expérience généraleIt was a busy day, but the staff was helpful. But there was someone on a vape pen at the front desk while working? I totally support that on a smoke break or even if they moved outside, but it seemed a bit unprofessional to be doing that at the front desk while the office was still open (indoors) while serving customers. But that would be my only real complaint.
Javan Mngrezzo | Premières impressionsTeam was very helpful and was able to make adjustments to our needs at the desk which was greatly appreciated.
Boyd Barsness | Premières impressionsThe storage facility was perfect for my short term storage needs. I was also surprised how comfortable this storage facility is. The indoor loading dock is convenient, has plenty of light and comfortable. Various cart are provided to move your stuff easily.
Bernie Koch | Expérience généraleAll staff there is very helpful.
Shanna Runnels | Expérience généraleI couldn't find my storage space number on the paper and I was not told when they printed out for me. And then I was trying to help myself hard to find the room. I was exhausted and try to reach them to ask he said we are out of the clock. And I missed out that day to get in because I couldn't know where the room is at, plus I didn't receive that help I deserved it.
ABDIFATAH OSMAN | Premières impressionsStaff were very very unhelpful.
Everett Dupler | Premières impressionsI went there and didn't know exactly what I needed for my vehicle and rental unit. I told them exactly what I paid for already. I was only given a key for the vehicle and almost left and had to go back in and ask about the unit. They realized they did not give me everything I needed so then I had a key for the unit. That night I went to the storage space and there were homeless people roaming the indoor spaces. I did not know how to find or operate the building, no one was answering calls for assistance. Poor experience overall.
Marianna Blair | Premières impressionsExcellent facilities, excellent staff
Helvis Mendez | Expérience généraleRoderick Cason (I hope I spelled that correctly) made my move in and drop off of equipment as easy and efficient as possible. I had had problems with my reservation due, I believe, to errors made in Winnipeg, where I picked up the truck. I was frustrated by the additional stresses those problems caused en route to Minneapolis. Roderick's professionalism and sincerely caring attitude turned my mood around within minutes. He is a fine young man and a tremendous asset to the company, and that branch in particular. Merci.
Danita Brisson | Premières impressionsThe process was simple and straightforward and the guy who helped my boyfriend and I was very nice and quick! There was plenty of moving equipment to use to transfer my belongings.
Jennifer Hartjes | Premières impressionsWould've stayed much longer, but found a similar unit for a third of this price.
Janelle Walkden | Expérience généraleGhetto establishment , never able to help , supervisior is NEVER there to handle problems only on the phone . Wouldn't choose this location
Tierra Grayson | Expérience généraleNo accommodation for trash
Costa Voulgaropoulos | Expérience généraleGreat work, made it very easy to get a room at short notice and I managed to fit 2 couches and some boxes in their 5x5x10 with it having that extra height it made it extremely efficient !
Ethan Aveen-West | Premières impressionsBest staff, polite and friendly.
HUDA FARAX | Expérience généraleVery clean. Warm. It’s Minnesota 😂😂😂
ALONZO ELEM | Expérience généralePeople tend to love to hate U-haul, but I have had nothing but great experiences with the staff in this location.
Jarmo Koponen | Premières impressionsI went to empty my unit to find out someone had broken in from the top. They went through my things and stole property. Interested to find out the results. Seems like an inside job. Very disappointed. And I had insurance.
Sojurner McClain | Expérience généraleI all ways have trouble getting through to some one on the phone
carolyn schultz | Premières impressionsWish access hours were 24 hours.
Michelle Olson | Premières impressionsAll staff members I've interacted with over the past few days have been very willing to help - in particular Lisa - when navigating busy phone lines, answering questions, dealing with stressed-out customers, and new employees who appear to be still in training and not yet "in the know." I would recommend telling new employees to communicate to customers that they will help FIND the answer vs. the "I'm new" and throwing their hands up in the air. It does not instill confidence or empowerment to them, or your clients. That said, everyone has been friendly and polite to me. Merci.
rona mlnarik | Premières impressionsVery helpful and courteous. Willing to help with ALL my problems!!!!!
Mary Lee | Expérience généraleReally liked being able to drive in and park and the carts. Everything very convenient.
CAROL JOHNSON | Expérience générale24 hour access like the store outing crystal would have been nice since I had a smaller unit here and was paying the same price as I was there. That and the lighting kinda sucks when the light on the rows are on it's still way to dark in the units but what sucks is how short the timer is on them. Having to go out of the unit and jump around just to trip the motion light was very inconvenient. But the staff is awesome here, the place is very well maintained, and it feels very secure, not once was I worried about my safety or my stuff.
amber richards | Expérience généraleAucun
ERNEST CASIEL | Expérience généraleI’m very satisfied with the staff and the attention that was provided to me.
TIMOTHY DYBEVIK | Online Move InBecause of the storage place a Los things they kept cutting the locks and changing the locks I think it's a scam so they can get paid for the locks they lose the keys when they change the locks so you'll have to buy new ones with your upgrade it make you pay more for locks. Had to cut lost twice to see if they don't lie to my face would never ever come there again
ALONZO ELEM | Premières impressionsStaff is rude. They give yiu a free month and then cut it off before the deadline and refuse to let you in. Asked me to pay and when I get there I am escorted off being told they don't want me there then turn around and sell things they legally aren't allowed to sell. Don't ever go here.
Douglas Carlson | Expérience généralePERFECT SERVICE
ERNEST CASIEL | Premières impressionsThank you Evan, Ethan, and Tim! Happy New Year. Be safe
Tiffany Adams | Premières impressionsThe guy that treated me after you login Como avenue and saint Paul he was a real friendly gentleman and I want to thank you thank you U-Haul
REGINALD WEST | Premières impressionsCommunications were difficult with this location until I got hold of the new Manager - Ethan Aveen-West--and his very friendly and capable staff Anthony. Even over the Thanksgiving holiday the staff worked very cooperatively with us. GOOD JOB AND THANK YOU VERY MUCH ! BROOKS
Dee Montgomery | Expérience généraleI was assisted by Josiah and Lisa. They both went above and beyond to help me choose between UBox and UStorage options. I am from out of state (Las Vegas NV) so this decision was stressful for me, but they made it easy for me to come to a firm and resolute decision. Josiah even lent me his personal tool set so I could socket wrench apart some of my pieces for storage. This is by far one of the cleanest UHaul Storage facilities I've ever experienced. Every staff member I encountered seemed happy to be there and eager to help. I particularly appreciated the loading dock option and the 24 hour access indoor garage loading option to keep me out of the 5 degree snowy weather. I highly recommend this facility.
DAVID MOZES | Premières impressionsMoving across the country is ... a lot. This UHaul storage location was honestly a smooth experience. Accessing our storage unit was simple. Reserving and cancelling were easy. Shout out to Anthony who got us set up and closed us out. Thanks so much.
Marisa Coyne | Expérience généraleGreat, friendly staff. Clean place. Very secure.
MAURICIO OCHOA | Premières impressionsSimply awful behavior by current manager. After his disparaging attitude and behavior toward me I said that he was being patronizing to me. He glared at me and walked away despite not finishing transaction. I reapproached him and he said that I had called him a name. Not so. He then told me to leave and return if I chose. I calmly but assertively requested his manager's contact info. He refused. Men in line looked shocked. I went to my car and returned a few minutes later. He then transformed into a different personality. Very odd !! Very spooky man.
kimberly goodwin | Premières impressionsFast and friendly service! Location is very well maintained and convenient.
Natalya Goloviznina | Premières impressionsFriendly staff and a well-maintained facility! Convenient location too.
Matthew Stegeman | Expérience généraleVery clean and peaceful with nice staff
Tammy Rembert | Expérience généraleAnthony (I believe that's his name) helped me move out of my storage unit and was really friendly and helpful. I think he was the one that also helped me move in. Great guy and helpful too.
Carlos Chavez | Expérience généraleOverall pretty swell experience
joanna O'dell | Premières impressionsOvertime I have appreciated U-Haul compared to his competition like for the past decade or so it has become clear to me that this office, that's the intersection of, and 280, is superior and just about any way to any competition within U-Haul or from outside. The storage is just one more thing that they're doing very well and it ties in very well with renting their vehicles. Thank you once again good staff for allowing my needs to be taken care of in a way that took no extra time from me or created any stress
james henderson | Expérience généraleVery easy and convenient with very helpful customer service.
Shanna Runnels | Premières impressionsMerci!
steve rozzini | Expérience généraleI really appreciated the company's willingness to work with me when I experienced financial difficulties.
Lisa Stratton | Expérience généraleShout out to Anthony for exceptional service! Thank you so much for attention to detail and personable service. Would recommend this location.
Allison Meaux | Premières impressionsThe facility is everything I needed. The staff is friendly, efficient,band knowledgeable.
Steve Lindquist | Expérience généraleMy unit was broken into through the ceiling
lee pederson | Expérience généraleA big Thank you!!!
Robert Hansen | Expérience généraleI move my storage out by August 29, told the guy at the desk, gave him my #1284 told him I moved and they are still charging me, I am on the phone NOW, this is my 7th call since August 30th
annette haymon | Expérience généraleI have recamened it to a friend
Robert Hansen | Premières impressionsInternal communication is non existent
Maksim Yorsh | Expérience généraleThe staff and the facility are fabulous.
Debra Dallin | Expérience généraleVery happy with U Haul Storage. Very clean, very attentive, helpful, cheerful staff who helped me. Anthony was tthe one who helped me, he was excellent.
Shoshannah Yehudah | Premières impressionsReally appreciate the dollies available to pack / unpack storage unit.
Robert Peroutka | Premières impressionsPatrick was very helpful, friendly and efficent.
martine banda-wolk | Premières impressionsAnthony Duke was extremely helpful during the move in process. Even though the system was being a pain, he provided an outstanding experience, give this guy a raise.
Nicholas Karlovich | Online Move InSalesperson was exceptional! He went above and beyond. Great team!
Assata Kokayi | Premières impressionsThere need to be clear signage in the building regarding after hours access. We were locked out during our move in with our unit still open inside with belongings in it. It would have been nice to been given either an announced warning the doors would be locking or at the very least have the time the doors lock posted on the access entry. I do realize that the hours are in the email that is sent but after spending 2 straight days moving a lot of people are not going to read through the email they just want to get finished with their move. Other than that the the staff were all extremely friendly and helpful and the location is clean and security seems to be a priority. There were also plenty of carts to help get our belongings in.
DAVID KOSS | Online Move InThe man that helped me was wonderful, incredibly helpful, got me a great rate and even though the computers were being slow he still a manger to do everything as quickly as possible and held great conversation
Laura Weber | Premières impressionsProbably the best U-Haul location I’ve been to!
CHEN SHEN | Premières impressionsI moved out on 7/20 then was charged for my unit that was billed on 7/27 as well as a late fee and an embarrassing letter stating that I didn't pay my bill was sent to my emergency contact. But it was uhauls bad, they forgot or failed to notice that I put in my move out request on 7/20. Totally embarrassing.
HEATHER MCKEAG | Expérience généraleKeelin(I'm not sure if this is how you spell his name) at the St Paul store on Highway 280 was totally awesome. He helped me clear up a mistake I made with a smile. He was patient and kind and very supportive to my needs. Also overhearing the interactions with each person that works in this location was caring, nice and seems like the other customers were enjoying their experience as well. They all should definitely be commended.
Tanya Buckley | Online Move InAnthony Duke was really helpful and kind!
Carlos Chavez | Premières impressionsThank you U-haul.
Tracy Ford | Expérience généraleWith my first 2 units at this location ACH payments did not stick, so I incurred a late fee on one before it was resolved. I believe it is all set up on this 3rd unit, so it should be fine.
Michelle Scott | Online Move InGreat front desk help. Best I have seen at any U-Haul
Erik Anderson | Premières impressionsThanks 😊
Carlos Brown | Expérience généraleMy check-in process was extremely easy and the Uhaul staff were very friendly and helpful.
KENNON BASTIAN | Premières impressionsStaff was fantastic! Helped me back the truck in. Lots of carts made transferring my stuff into the unit very fast and easy.
Martin Phillips | Premières impressionsGreat service, clean facility, and friendly staff. Love this Uhaul @ hwy 280 St. Paul, MN Thank you! Respectfully, Floyd
floyd thurston | Expérience généraleThis store on como ave in Minneapolis/St. Paul area is advertised as a 24 hr storage unit, so I got there at around 7pm right as the office was closing down for the day, yet I managed to get service and I got to rent a unit for my stuff. However as I was wrapping up my move, I still had just a couple of things to bring when all of a sudden the door locked on me and couldn't come in anymore having to leave a lot of my stuff unattended all thru the night and Im glad nothing got stole, but I feel like this happened because any of the ppl that worked there did not tell me anything about it. That is not even the whole problem. There is a phone number on multiple signs that say to call the gm for after hours service, but the phone would go straight to voicemail making this situation a lot more frustrating and unnecessary that it needed to be. I even called costumer service for help and they couldn't even reach this guy and or couldn't help me at all. I wasted over 3 hours dealing with this that day and at the end I just gave up and left only to come back in the morning just to secure the unit I just rented. You guys need to be more clear about you overnight policy or at least tell your customers about it. That didn't have to be as frustrating and difficult like it was that night/morning. Merci
Guillermo Rojas-Spice | Premières impressionsvery helpful, professional and pleasant staff. we appreciate their customer oriented service. we always feel safe and that our belongings are secure. we are grateful for the team !
Lia Gore | Premières impressionsNice and cleaned
Bienvenue Gazamoundjou | Expérience généraleWonderful staff, clean building and facilities. They are friendly and honest, it's always a pleasure doing business with Uhaul in St. Paul, MN off hwy 280. Thank you Uhaul staff! Respectfully, Floyd
floyd thurston | Premières impressionsMy wife and I found U-Haul employee Anthony Duke to be particularly helpful during our check-in at the counters of U-Haul Moving & Storage at Hwy 280 & Como Avenue. Anthony was patient, engaging, and pleasant to work with.
Lynn Lindsay | Premières impressionsEveryone was accommodating and helpful during the experience of loading the storage and returning the truck and trailer
theodore guerra | Online Move InI didn't like the fact that I was told to get blankets but they told me that blankets are sold but rented for $5 a day! Seems like a better rate for the sale of blankets people can use in the storages to protect their furniture.
AMBER HARRIS | Premières impressionsYour company is definitely better because of the managers Matt & Chris! Jamie is also amazing! I'm a very happy customer!
Why I Am | Premières impressionsEverything at this storage facility was as expected. If I need more storage, I will not hesitate to use this facility again.
WILLIAM HUEG III | Expérience généraleStorage area was well secured and lit.
Robyn Berkley | Premières impressionsI used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!
Christina Busse | Expérience généraleVery clean and easy to access, the staff is very helpful.
Jaafar Abdulridha | Expérience généralevery quick service and clean professional nice staff i will recommend everyone to come to this location 👍
Tammy Rembert | Premières impressionsFast, friendly service
Joel Mogen | Premières impressionsIt was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! Merci.
Leah Auckenthaler | Expérience généraleExcellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.
David Goodwin | Premières impressionsOverall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.
Brian Moore | Premières impressionsPrice was just too high unfortunately. But other than that, I can't complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.
Sheena Murphy | Expérience généraleThis is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.
Barbara Hurley | Expérience généraleExcellent thank you very much 🙏🙏
sena abagaro | Expérience généraleVery knowledgeable and friendly staff.
Erica Morris | Expérience généraleAwesome service; thanks Matt!
Joona Sundstrom | Premières impressionsStaff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.
Diane O Brien | Expérience généraleBusy day for the understaffed employees, but they were doing the absolute best they could. Good on em.
ELIZABETH MENNINGA | Premières impressionsLock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.
Kyle Zimonick | Online Move InLady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'
Robert Miller | Premières impressionsI was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.
Gerald Smith | Expérience généraleThe staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.
Katlego Mantu | Premières impressionsExcellent customer service and facility
Maria Jacob | Premières impressionsLoading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery
Dee Montgomery | Premières impressionsExcellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.
Melissa Bauer | Expérience généraleCard and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.
Ai Li Yew | Online Move InMice got into my storage unit.
Coya Nightpipe | Expérience généraleThe staff was very friendly and helpful.
KEARRAIH ZAYZAY | Premières impressionsGreat service!
lwabeya mutanda | Expérience généraleI am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!
Barbara Hurley | Premières impressionsVery user friendly!! Helpful friendly staff. Overall positive experience. Would use again!
Paul Colling | Expérience généraleinfested with vermin
Kassandra Murphy | Expérience généraleThis location was friendly at all times even when short handed or extremely busy. Merci
Carla Washington | Expérience généraleI have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.
Christopher Dorsey | Premières impressionsEverything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.
MARCEL FARINA | Expérience généraleOne minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.
Charles Coskran | Expérience généraleI am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the $121 for the unit is needed in the moment of a pandemic.
Jason Noer | Expérience généraleAlthough indoor storage is nice . It's a pain in the butt to get my stuff to
Joseph Fisher | Premières impressionsGood access to highway. Friendly people helping at the desk. Good experience.
Tim Lewis | Expérience généraleEverything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.
MARCEL FARINA | Premières impressionsFriendly, helpful staff. Safe and clean storage with easy access. Fortement recommandé!
Karen Pierce | Expérience généraleYou have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.
John Wilcox | Expérience généraleNeed to deal with the apparent mice issue.
Robert Buck | Expérience généraleStorage was a bit smaller than the dimensions provided. Should let customers know that
IRVING RIVERA | Expérience généraleWebsite not user friendly. Difficult to pay fees online.
Patrick Guernsey | Expérience généraleMerci
Jennifer Martinez | Expérience généraleWhen returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.
ANNETTE bryant | Expérience généralenice place to store your stuff
Lemuel Thompson | Expérience généraleSatisfied with the service at that U-Haul location, which cannot be said with some other locations.
Tsuleng Lyfoung | Expérience généraleMouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund
andrew thompson | Expérience généraleSome of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"
Elliot Canfield | Expérience généraleThere was no toilet paper the night I was there unloading my things to put them in storage.
Roynisha Robinson | Expérience généraleThis UHaul facility was the best I've worked with.
Adrienne Strubb | Expérience généraleAlways helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.
Diane Norton | Expérience généraleThe process was simple and autopay is the way to go for monthly billing.
Catherine Moreno | Expérience généralePoor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses
Ahmediini Elmi | Expérience généralenice place & people
Karen Poortvliet | Expérience généraleStorage fees are too expensive and there are no discounts for students.
assata kokayi | Expérience généraleMy storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)
Jane Prest | Expérience généraleThe only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.
Sean Gau | Expérience généraleVery friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.
joseph brennan | Expérience généraleFacility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.
Charles Rasmussen | Expérience généraleI was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!
alicia banks | Expérience généraleThere are mice, make sure you wrap your belongings in plastic.
Sarah Morris | Expérience généraleexcellent service and facility
Ann Comanar | Expérience généraleWhen I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.
John West | Expérience généraleThe facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!
YAN SONG | Expérience générale.
Brendon Ovalles-Misterman | Expérience généraleGreat experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.
James Stahn | Expérience généraleThe staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.
Cherie Sullivan | Expérience généraleThis facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.
AMY JANSSEN | Expérience généraleThe location was super convenient and made moving a much smoother process!
Laura Weber | Expérience généraleMy room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.
Riley Meyer | Expérience généraleVery good facility. I plan to use it again in the future.
Stephen Bullard | Expérience généraleThe only nice thing was after the office closed one guy was welling to help when another wasn't.
Abdullah Alhashem | Expérience généraleVery smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.
Adrian Frazier | Expérience généraleVery convenient. Loading dock area is great. Staffed by SUPER people!
Dean Klenz | Expérience généralethe facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return
Hoai Pham | Premières impressionsExtremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.
PeyEe Fhong | Expérience généraleThe guy that help us was very nice and helpful
tammy ancke | Premières impressionsI made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Merci.
joseph buckley | Expérience généraleInitially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle
Michael Giovanis | Premières impressionsExtremely dissatisfied & offended by the disservice I received from U-Haul staff. The rude insults & discrimination were uncalled for. Can not endorse nor recommend to anyone. Thank you very little
lonnie clark | Expérience généraleWords cannot describe how helpful customer service was
PeyEe Fhong | Premières impressionsCory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.
Catherine Moreno | Premières impressionsIt’s a very good place to temporarily store your belongings with just one card for check in and out 24/7. Strongly recommend!
Xiao Sun | Expérience généraleIf I ever need storage u haul is the only place
Abdikadir Sheikyusuf | Expérience généralefemale worker at office counter. was super unfriendly!
Katie berigan-Anderson | Expérience généraleGreat service and equipment. Easy to work with.
Benjamin Brunner | Expérience généraleEveryone that helped my girlfriend and I were extremely helpful, professional, and polite.
Laura Weber | Premières impressionsGreat service.
Brendon Ovalles-Misterman | Premières impressionsBest experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.
Darlene Pike | Expérience généraleThis location and choice of storage space was perfect for our needs.
linda gibson | Expérience généraleService was slow. But employees were helpful.
Alexa Moulopoulos | Expérience généraleI appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.
Alicia Smith | Premières impressionsOriginally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.
Elise Holm | Expérience généraleThe man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.
Julia Poevoorde | Premières impressionsGreat storage experience
Katherine Harris | Expérience généraleGood overall but it’s very difficult to get a hold of the staff for help via the phone
VAN HOANG | Expérience généraleAll good except it smells awful. Air filtration NOT toxic fragrances would help.
diana grasselli | Expérience généraleThank you for being accommodating after U-Haul's error in my initial booking for storage space!
Justin Cooke | Premières impressionsI’ll come to this location for all my Uhaul and storage needs
Clifford Allen | Premières impressionsVery clean well organized and the staff was very friendly and professional.
Stephen Harvell | Expérience généraleI was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great
Brittany Palmer | Premières impressionsThe van and storage are well maintained
Regina pence | Premières impressionsWill use again in the future! The guys here were personable and friendly!
allison bracy | Expérience généraleWe came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. Merci.
Darlene Pike | Premières impressionsPerson who helped me was super friendly and helpful!
jeff karan | Premières impressionsWas available when I needed it. Thank you.
SCOTT DEDON | Expérience généraleShe was quick , professional and helpful!
Vanessa Keene | Premières impressionsWhen I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful
Latracha Mcgee | Expérience généraleCustomer Service was great. Keep up the good work
Anthony hargrove | Premières impressionsGood value clean great location and helpful staff
Eric Woitas | Expérience généraleIf I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y
Barbara Hurley | Expérience généraleEvery one was Cool
lola jones | Premières impressionsGreat experience at a rough patch in my life. I'm a widow. My home burned and The Uhaul team couldn't have been better: caring, professional and have earned my loyalty.
krag swartz | Expérience généraleStaff was very friendly and accommodating!
Mason Maschke | Premières impressionsno additional comments
Joseph Radosevich | Expérience généraleGreat Service!
bob racine | Expérience généraleI began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things
GILLIAN RICHMOND | Premières impressionsNo complaints
JUANITA HICKMAN | Expérience généraleThe 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?
robert rosseter | Premières impressionsHad mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.
krista Reynolds | Expérience généralePeople were easy to work with
justin long | Expérience généraleNo sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.
ANTHONY VECCHI | Expérience généraleUHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!
Lauren OConnor | Expérience généralePat (?) was very helpful, thorough and accommodating.
diana grasselli | Premières impressionsVery able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.
JOAN MACLIN | Premières impressionsI appreciate the 24 hour access
waleed shahid | Expérience généraleI was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.
Anis Tahar | Expérience généraleGreat service!
Melissa Nokes | Expérience généraleVery helpful and friendly staff.
Joe Flynn | Expérience généraleI spoke with Brian and several other staff members, all of them were wonderful
Michael Beach | RéservationDid hitch wiring instalation and rented a trailer. Great staff, great service.
DAVID KNUTSON | RéservationI was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You've got a gem of an employee there.
Mark Teragawa | RéservationI rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.
julie smith | RéservationVery good and efficient process
Nancy LAson | Expérience généraleThere was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.
kimberly Banz | Expérience généraleWith the exception of Corey, it seems the staff could care less.
DANIEL EFTEKHARI | Expérience généraleThere has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.
Guled Kabare | Expérience généraleThanks for the help!
David Rinker | Expérience généraleI reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available
Lanae Graddy | RéservationEverything worked out great. No further comments
Michael Lovato | RéservationI really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.
Leah Bradley | Expérience généraleAll good.
MARY JOHNSON | Expérience généraleEverything was great. No complaints. Great people. Location is easy to find.
patrice THORPE | Expérience généraleMy rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!
DEREK CHE | Expérience généraleThere was a TON of mouse poop in my storage unit. In contrast, I've had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.
ANNIE LANGSETH | Expérience généraleNo additional comments
Mason Maschke | Expérience généraleWaiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr
Karina Abramowski | Expérience généraleThe website needs to be simplified.
Gail Conrod | Expérience généraleVery convenient for University students!
Nicole Neu | Expérience généraleClean, easy to navigate, friendly and helpful staff
Theresa Coenen | Expérience généraleThis facility is always clean and the staff is very helpful.
Lynda Rickun | Expérience généraleStaff is very helpful and property is well maintained.
Lynda Rickun | RéservationThanks for all your help
Nathan Voerding | Expérience généraleI've rented storage units at your facility twice now and would gladly do it again.
casey beer | Expérience généraleThe only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.
Scott Kraus | Expérience généralebon
Matt McOlash | Expérience généralePeople get goofy sometimes, but thats the nature of move-in season
kevin Monico | Expérience généraleExcellent customer service and facility’
Richard Neff | Expérience généraleI was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone
john barker | Expérience généraleVery nice facility
Gary Cozine | Expérience généraleThe staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.
Krista McCullough | RéservationWe had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!
Elissa Fonseca | Expérience généraleGreat experience- thank you!
Jean Dwinnell | Expérience généraleOverall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say "excellent" is because of the mouse droppings in the unit.
CHAD CONROY | Expérience généraleEverything was clean and organized.
Timothy Lee | Expérience généraleI used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!
kyle whipple | Expérience généraleSince I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it
hannah skelton | RéservationVery clean facility, expert staff & easy acess. Perfect !
catherine dorr | RéservationI was downsizing my storage unit. Polite customer service, took care of my transaction quickly.
Diane Norton | RéservationThe facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.
ronnie walker | RéservationGreat facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.
julia schomberg | RéservationMerci.
Kitrina Baumer | Expérience généralegreat customer service very helpful
SOWDA MOHAMED | RéservationFriendly and efficient service.
Timothy Lee | RéservationSuper nice facility and personnel!
Richard chester | Expérience généraleVery helpful staff
BILL LERMAN | Expérience généraleNo comments at this time.
Stephanie Jackson | Expérience généraleWe had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!
michael Carroll | Expérience généraleAucun
Bradley Turner | Expérience généraleI could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!
Jerry Ritter | Expérience généraleSome computer difficulties at the beginning- but staff was friendly and everything worked out!
Katherine Meyer | Expérience généraleRats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin
GORDON BEARDWOOD | Expérience généraleThanks for all your help
ann cleveland | Expérience générale