Customer Reviews for U-Haul Moving & Storage at Keystone Plaza

Évaluation :

5

The employees were extremely helpful snd kind.

Évaluation :

5

My experience was 10/10. I was able to book super last minute… like 15 minutes before I needed it. I had no problems at all. Staff is nice and takes care of vehicles and equipment.

Évaluation :

5

THANKS !!

Évaluation :

5

Uhaul has always been very helpful, friendly, and fairly priced - this location is not exception. 10/10

Évaluation :

5

The absolute best experience I've ever had with a moving company. Thank you for making it so smooth.

Évaluation :

4

Truck had mud n trash in it plus a 2 wheel dolly

Évaluation :

3

They charged me for not feeling tank and I did. Thank goodness I took pictures.

Évaluation :

3

When I arrived I was greeted with pleasant smiles . Only complaint I have is my dolly wasn't already in the van . When mentioned he brought out 3 different Dolly's rather than just looking at my reservation to see which one I paid for which led him to being annoyed at the fact I didn't know the specific name of dolly I had .

Évaluation :

5

This was the best experience I have ever had at U-Haul. I was able to get my rental quickly. I extended my rental with the App, seamlessly. The truck was beautiful and brand new. The return was effortless. I will be back for future rentals.

Évaluation :

5

Excellent service

Évaluation :

5

Love the after hours service for pick-up and drop-off!

Évaluation :

4

Overall the customer service I received was of patience and understanding. I enjoyed and would consider referring someone my age to visit 

Évaluation :

5

Keep being awesome

Évaluation :

5

Great service thank you.

Évaluation :

1

Have the equipment that a customer reserves

Évaluation :

4

We never received a final invoice so do not know how much I was charged.

Évaluation :

4

The employee we spoke with was very nice and knowledgeable. He was great to work with. There were quite a few small screws, washers, etc. rolling around in the back of the truck that could have gouged someone's furniture as they slid it in. They were hard to see because they blended in so well with the floor, so I don't blame someone for not seeing them, but we swept them out before returning the truck. Our furniture was safe, but it would definitely have caused damage if we had not noticed.

Évaluation :

5

The trailer had a lighting issue but since it was daylight, I opted to use. The value was great and Tom made the experience smooth as silk.

Évaluation :

5

Perfect in every way. Thank you.

Évaluation :

3

Vehicle was dirty and smelled very strongly of tobacco smoke. I was billed an additional $11,14 dollars on my credit card with no explanation. That amount was not included on the statement I received via email.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

The truck was clean but had a VERY strong odor of marijuana. Other than that, good experience.

Évaluation :

5

The Customer Service Representatives were very nice, helpful and friendly. They made sure I got the best truck needed for my job. I greatly appreciate them. Merci.

Évaluation :

1

I didn't receive the correct credit that was due to me. The staff cannot do basic math and subtraction.

Évaluation :

5

Best customer service

Évaluation :

3

Had to wait 5 minutes for anyone to show. Uhaul did not clearly state ball diameter needed for hitch. We asked to buy just 2"ball. Person tried to sell us ball and bracket saying their pneumatic equipment was not working. Husband asked if he could do himself and person said yes. But then right wrenches were not available which is quite strange since employee said pneumatic equipment had not worked for several months- would think correct wrenches would be available. Used adjustable and made it work. Was just a very unprofessional experience.

Évaluation :

4

Elevator needed heavy stuff on a ramp is hard

Évaluation :

4

The rental location was great and the gentleman working was very helpful. Your app for checkin was abysmal though. The user experience on a phone is horrible trying to get all of the very small options to fill in as well as the constant "next". Additionally, you give the option to do everything virtually but then make the customer wait for someone to verify all of it. The waiting experience gives you no indication of how long it is going to take or if there is anything even going on. Checking out was much easier and similar to other car rental check out experiences. I would never recommend using the virtual check in, standing in line is much less frustrating than using your app.

Évaluation :

5

The UhAul was wrecked I sent my information i missed their calls because I was in ICU with my boyfriend and trying to work and move at the same time when I looked at my account money was taken out without any communication

Évaluation :

5

Very good customer service by Myron

Évaluation :

5

The truck was fairly dirty but the part that was troublesome was that there was a "Service Tire Monitor System" warning displayed. I checked the tires and they looked fine and I was only driving the truck a few miles so I ignored it but it seemed wrong that U-Haul had offered it for rent when it clearly needed to be serviced.

Évaluation :

5

I have several trailers, that were unavailable at the time I needed to move a motorcycle. I rented a two wheel trailer that was designed specifically for motorcycles. First, I was pleasantly surprised at the low cost for local daily rental. I can NOT afford to own a motorcycle trailer that sits most of the time, with the low cost of rental, I plan on using these U-Haul rentals in the future. Simple, easy and safe way to go. Thanks for having this available to me.

Évaluation :

4

Service is great and worked well however it was dirty on the outside inside was clean and the one I had to not have a USB cord

Évaluation :

5

This is the second time I've used this Uhaul and very happy with the honesty of this location. I estimated my mileage and I was high so I saw a return of payment to my account. Very honest business. Thanks

Évaluation :

5

Very easy from start to finish.

Évaluation :

1

Have them explain that sometimes it's equipment is very heavy to women who are coming to rent the equipment cuz I am a heart patient and I couldn't even used to equipment

Évaluation :

3

The inside of the vehicle was very dirty. Take-out trash was left inside, dog hair covered the seat, and food crumbs filled the floor. It looked like someone had just completed a two week journey of moving their entire life in this thing and lived in it along the way. There was a dolly in the cargo which just took up room and I didn't request. It was just in the way. The tires were also flat.

Évaluation :

5

It was great we could pick up same day we ordered. Online was easy. Price was perfect.

Évaluation :

1

I was told there would be no extra fee to drop it at a different location. For some reason, when I went to return it, you tried to charge me an extra $350. Thankfully I had my card locked to stop your fraudulent charge.

Évaluation :

1

POOR COMMUNICATION! My things were destroyed from mice poop. I bought insurance when I first moved my things in. When my things were destroyed the insurance couldn't be found. I was told I had renters insurance which wasn't true because I moved out of my house I didn't have renters insurance. Corporate said they seen my insurance, but the insurance company did not. The general manager kept saying he was going to talk to his boss and never call me back this went on for several months. As a result my things were sold. All of my memories were in there. My photo album with several obituaries were in there. Jewelry my grandmother gave me before she passed was in there. This was THE WORST experience ever. 0 out of 10 they are not for their people. The general manager said he was going to have his workers go through my things and take pictures to show his boss that never happened. I will NEVER use them as a storage again.

Évaluation :

5

very convenient.

Évaluation :

4

The general manager who checked me in was very nice and accommodating. However, upon attempting to return the U-Haul truck, I encountered a man who seemingly did not want to check in the truck given. It was five minutes till 8pm. I approached the door, and attempted to knock as it was not yet closing however, the man never answered the door. This resulted in an additional charge for after hours drop off. I was very frustrated, but didn't make a big deal of it. However, I felt it was very unprofessional. I would have rather he refused then to ignore me completely. Overall, I would recommend the store as the pros outweighed the cons.

Évaluation :

2

Frustrating that I had to call and ask for a receipt to be emailed to me, when the entire process before that was automated and digital.

Évaluation :

5

Customer service was amazing from Tim and the manager

Évaluation :

5

Perfect service

Évaluation :

4

Tie down straps on the tow dolly were very frayed and the safety brake lever was bent.

Évaluation :

5

The gentleman that helped us was wonderful.

Évaluation :

5

Only one problem no lighting in my storage but other than that everything was great. Your customer service staff was great any time I had a question they took care of it right away. Everyone was very kind and friendly and I appreciated that so I'm giving U-Haul an A+ Thank you so much 

Évaluation :

3

When I dropped off the truck and trailer the clerk working inside said if you're dropping off just give him the keys and I was good to go. Didn't check the truck trailer or the milage or fuel level before I left so hopefully the charges was correct.

Évaluation :

3

Just a heavy smell of cigarettes smoke but service was fine

Évaluation :

1

Staff was rude and gave me a truck on E, and was very nonchalant about it. Truck smell of smoke and had ashes all over the dash and fkoor of truck

Évaluation :

5

There's nothing wrong don't change anything

Évaluation :

3

The folks working there were courteous and helpful but the equipment was less than I expected. The van had an oil change needed message that blocked my ability to track the odometer (very frustrating), outside of van very dirty, windshield fluid wouldn't spray (may have been too cold to work). I would have preferred the van being reviewed while I was there when I returned instead of just handing off the key and being told the receipt would be emailed. Email receipt was just a copy of my morning bill estimate. The van worked for my purposes and price (if my estimate really is the final price) was acceptable. I wish I had received a better kept vehicle for my experience.

Évaluation :

5

Nothing! Pick up and drop off very smooth, and quick. Nicely ran operation.

Évaluation :

4

Have the two employees stops goofing off together and instead take care of me

Évaluation :

2

Have someone there to open the store on time. I did not appreciate the 35 minute delay while whoever was supposed to open the store took their time getting to work. And if you make people wait for 35 minutes unnecessarily like that, you apologize immediately, not after a customer tells you that you should have. And you don't make excuses for why the store didn't open on time or why you didn't apologize as soon as you opened the doors - you just apologize because you should actually be sincerely sorry.

Évaluation :

5

I don't have a bad thing to say about the locations or the employees, but the truck I had was rough. It was very old, didn't have any sort of camera to help me back up or switch lanes, and it was incredibly loud. It sounded like the doors were open the entire drive, but they weren't at all. It was a rough 4 hour drive. I will have another move in a few weeks where I will be moving things from Indianapolis to Chicago. Because of this experience, I'll be shopping around to different moving truck companies unless I can be guaranteed a newer truck from UHaul.

Évaluation :

5

Transaction was smooth.

Évaluation :

5

N.D.

Évaluation :

3

Truck didnt run very well, accelerated very slow. Cab was a bit dirty and the roof of the truck soaked some of my boxes.

Évaluation :

1

Poor service from The staff. Guys name is Byron?

Évaluation :

1

Email my bill and quit playing.

Évaluation :

2

I ended up getting ants and cockroaches in my unit.

Évaluation :

4

The area to load/unload your car was full of debris including shattered glass both times we were there. It made backing up all the way to the platform impossible. It would also be helpful if there were ramps available instead of stairs inside the storage area.

Évaluation :

1

I must say this was the worse experience I ever had renting a uhaul. Had to rent 2x within a month. Got charged for something on 1st rental, never got receipt so don't know what it was. Trucks not checked in at time of return so receipt suppose to get emailed. Was put on automated payments for a storage unit I never had. When I called I was told he would get to it when he got chance. He has customers. When I'm a customer that already paid and was still paying for service I didn't have! Now I have to wait for uhaul to return my money! Unprofessional and rude!

Évaluation :

1

assistant manager was very nasty and rude. i have messages where she was talking bad about me as a tenant saying i know i have bills to pay

Évaluation :

4

Space was easy to access and convenient, clean, and loading and unloading not difficult. Only drawback was some slight water intrusion into unit. It really only impacted a single box and that was full of towels and blankets and a bookshelf shows some slight water marks on bottom. Nothing major and that can't be remedied but otherwise, nonissues at all.

Évaluation :

1

From the store but only reason I did go with U-Haul was because I was told it was free for the first month but when I did mines it wasn’t free

Évaluation :

3

Lock latch was uneven requiring the need to prop up the door to line up the latch hole making locking or unlocking difficult.

Évaluation :

5

I could not be more pleased with our 52nd and Keystone U-Haul facility. Everyone was very helpful and made me feel valued.

Évaluation :

2

I'm not blaming the staff, as they were friendly and apologetic, but we waited over an hour to be helped upon arrival. We were 4th in line. Everyone else was renting vehicles, except us. Listening to the people in front of us, I could tell that nobody's reservation was going smoothly. Slow computers, an invalid driver's license, not enough vans to fulfill all reservations, etc etc. Once we finally got access to our unit, the loading dock area was full of broken glass, so I couldn't back my car up all the way. The whole thing was inefficient. Friendly staff was the highlight.

Évaluation :

4

If it had an elevator it would be great

Évaluation :

1

When I paid off my daughter's bill & went to empty her unit I couldn't get in bcs they didn't lift her pin number restriction. No one was available to assist. Last person I talked to offered a $100 pay out AFTER I couldn't get in which wasn't my fault...I went back AGAIN 2 months later to pay and empty the unit but my daughter's belongings were auctioned off from what I was told was possibly by mistake bcs her bill wasn't on a lien as of yet. I was told someone would call me and resolve the situation but I NEVER RECEIVED A CALL. The automated service sends you in circles when you call...This IS NOT GOOD BUSINESS! 

Évaluation :

5

They were professional and made the experience very easy. The manager here gave me great customer service and made me feel much better about a horrible experience I had at a different location. He went out of his way to help rectify my bad experience with a different location.

Évaluation :

4

Satisfied

Évaluation :

4

Often times we would show up and the storage would have a different lock on it after it's been paid. But other than that the experience was okay.

Évaluation :

3

This storage unit met my needs during a time of change in my life. The facility is sometimes swept, but sometimes there's junk that's been dumped on the floors for day. There were several times I visited with people's possessions dumped out outside beside the loading dock. The bathroom was out of toilet paper the time I tried to go. There was rarely a time when I could access the initial box to enter the code because there were trucks and trailers in front of it. The loading ramp is hard to access because it's a tight squeeze with trailers and trucks parked in front of the entrance. The facility staff were nice and helped when my code didn't work or I had trouble accessing the box. It was easy to sign up and I'm glad I could get in by the next day or within hours of paying. I'd love if they could prorate a month, since I moved out in the middle of a 30-day billing cycle, but that's minor to the code boxes being consistently difficult to access.

Évaluation :

5

The manager was very helpful and help me out a lot.

Évaluation :

4

It's a busy place, but we'll run overall. Maybe could use more Admin help during weekends.

Évaluation :

4

Convenient online process, but I wasn't totally sure on where to go when I got there and the keypad entering process. I wasn't aware that there was a broken keypad and I had to enter it twice.

Évaluation :

5

From the past manager to the current one Bryon. It has been the most convenient and easiest experience with UHAUL. Any time i had an issue, rather it be payment and or just getting access to the facility. They were always there. With a smiling face and welcome energy, as if they were happy to help. Good people are hard to come by these days, however you've managed to keep good ones around. For the past few years while i have been renting from you. I really appreciate that. Thank you for being loyal to your customers. I hope you have a blessed day.

Évaluation :

5

The lighting was out by our storage locker and it hasn't been fixed yet. I did not complain about it either..

Évaluation :

4

Lots of trash and scavengers digging through trash by loading dock. Other then that…good storage facility.

Évaluation :

5

Merci.

Évaluation :

5

Both of the service personal were very pleasant and professional

Évaluation :

5

Just had a problem with the online check out/ emails not being responded to But after speaking with Erica Purnell everything was taken care of , what a great employee!!!! Thx to Erica for taking care of my concerns I will be a return customer and will recommend

Évaluation :

4

The stairs make it difficult to load / un-load

Évaluation :

5

So convenient

Évaluation :

5

The manger Byron was excellent. He has fast and friendly customer service. Greatly appreciated

Évaluation :

1

The lady that rented the unit to me entered the wrong information and a letter was sent to someone that should have never received the letter. No elevator or lift to get to the 3rd floor units. Storage units are not all that secure. Anyone could kick thru the wood doors.

Évaluation :

5

The unit was convenient and clean. The staff was very, very helpful. I highly recommend. I will use them again!

Évaluation :

4

Only thing that I would change is to make it 24 hour access to storage units.

Évaluation :

3

Staff that helped me wasn’t welcoming and didn’t give much details on move in process

Évaluation :

4

I HATE THE WALK...NEED A MOVING ELEVATOR LOLBVS

Évaluation :

2

I did not receive a lock with my unit. Online check in was not available for over 24 hours.

Évaluation :

4

Counter person working Monday @ noon 6/27/22 was not very helpful

Évaluation :

4

Good job

Évaluation :

1

The agent was very unprofessional. I had no idea where the unit I rented was. She was like it out back. I was like huh???? Avoid renting a unit here!!!

Évaluation :

3

This storage had a water leak for over 2 years and never notified me to let me know that my stuff was destroyed and molded and wet I had to come up to this facility and was getting ready to move out find out that my stuff was Destroy overall I really had no problems with this facility sometimes you could call the phone and no one never answers but when you get there someone is always sitting at the desk or maybe out in the garage smoking a cigarette on the phone but if I had to re-rent I will probably use you all again thank you and have a great day

Évaluation :

5

Thank you for everything that you've done for me and my family appreciate you.

Évaluation :

5

Very nice staff, helpful

Évaluation :

5

No bugs, animal droppings, or water. Very secure and habitable

Évaluation :

2

I had problems getting in contact with management when I needed help. When I signed up for automatic payment arrangement they would charge my bank card twice every month, I would have to call for the inconvenience. I was promised a discount for signing for automatic payments and never received it. After I moved my stuff out of storage I found that I am missing a lot of my stuff, I am missing pictures for my decorations, lamps, and a few boxes of clothes. I do not know where they are or why they would be missing

Évaluation :

5

All of the staff at this location was respectful, friendly, courteous and just Awesome. If you send in secret shoppers to the other locations [pendelton pike] with adults well beyond their 30s and the young adults at the[ keystone ave] they will put them to shame. With staff like them keystone is my set location. Moving is stressful enough. Those types of people keep your customers coming back. This was for my mom. I was done with Uhaul after my last experience. My reservation was switched to a terrible far places that costs me more than I ever paid when using yaw. Those young adults renewed my faith in yaw.

Évaluation :

4

I've only had my storage unit for a few days, however it's clean, accessible by car or Mass transit, indoors with Indoor/outdoor security cameras with 7am-11pm accessibility. Only grip is there's no elevator, so plan to walk with items up to 3 flights of stairs & or the incline walkway to side entrance.

Évaluation :

4

Thank you for your 5 years of service .....

Évaluation :

5

Trent my man thank you so much for all your help, you guys are the best. I will tell everybody how great you guys are, I will only use you guys. Thank you again the general manager she treat my family like we was part owner of the company

Évaluation :

5

Trent is the best thank you sir for all your help and your understanding, all your staff are amazing thanks guys

Évaluation :

3

Did not use unit..it was to small for my needs

Évaluation :

3

Rat trap left in unit - dusty and dirty. Not good when storing cloths....

Évaluation :

5

It was an extremely easy process. I needed a unit last minute and I found what I needed available online, booked it, received the info I needed, and arrived and moved stuff in easily, all within a few hours. Would absolutely recommend this place to anyone.

Évaluation :

5

Your new manager at 5251 North Keystone, Indianapolis, IN , MARY, was a pleasure to work with. A very good choice for that position. A real asset for U-HAUL !!....THANKS...Wesley Knauss, 317 440 7134...

Évaluation :

3

Some of my items did get mold & had to be thrown away. Wish there was a way to prevent the moisture.

Évaluation :

4

Everything was great except all the debris from the ceiling??? Mice or rot or something created a bunch of saw dust like substance that covered our belongings in the back of the unit we rented. All else was well.

Évaluation :

1

The layout was a lie, there is no easy access to the 2nd or 3rd floor. The units doors don't even go to the ground, so our goal or storing a piano was quickly met with failure. We didn't even bother breaking that tag of the storage unit we just left and requested our contract be canceled. I've never seen such a sad excuses for a storage unit, especially considering it cost the same amount a proper storage unit would cost.

Évaluation :

4

I was told by the phone reservationist the facility had a freight elevator to move my furniture to the 3rd floor, so I accepted a third floor unit. When I got to the facility, I learned there was no elevator in the facility. When checking in, the service agent didn't appear how to input data into the computer. He kept making mistakes and had to redo most items. When I asked if this basic info was in the system because I provided it when I made the reservation. He responded, " Don't get me started about the call center." My movers were waiting to unload their truck and were getting quite impatient. They estimated my fee based on time and had not allowed for a 30 minute check in at the storage unit. These things need to be addressed by management and corrected if I am to recommend U Haul.

Évaluation :

5

humidity control (musty,, mildew) is understandably sub-optimal on units with outside walls; single dehumidifier for large square foot facility - more of a facility design issue (U-Haul corporate vs. local management); less of a problem for units central to building Bill Meguschar. and staff do a fine job - good service, friendly, helpful, work to resolve any issues and in general a pleasure to do business with; would recommend to others and use in the future cost increases were regular and not as price competitive as some, but I utilized the facility for longer than expected (ended up with 2 units @$150, $300/mo total for over a year) so this was inevitable many thanks, Bill Ellison

Évaluation :

3

great but cost kept increasing over time, beyond what willing to pay

Évaluation :

4

Recommend putting in ramps and remove the stairs by the unloading docks. It was a pain using one cart to unload things from the trailer, then transfer to another cart and then push stuff to the unit.

Évaluation :

5

Nice and clean and really good staff I appreciate everything Highly recommended

Évaluation :

5

Good experience....except....the lock is very difficult to unlock. I threw it away!

Évaluation :

2

We canceled our storage unit as sooon as we saw it. There were plywood walls and water satin all along the bottom. There was standing water outside the storage garage as well. Staff was kind and helpful, found us another UHaul storage location to go to.

Évaluation :

2

The staff could not have been nicer and more helpful. Very professional people. The office area was clean and nice. The storage area was awful. The unit I was shown to had thin plywood walls with water stain about three inches up. Additionally there was standing water outside of the storage unit by the entrance. I was not about to leave my furniture there! The helpful staff found me another U Haul storage facility not too far away that was newer and had cleaner storage. That worked out for us. You need to redo your storage facility or charge way less, I would not have even stored my things for free there though!

Évaluation :

2

The service was exceptional! I give it 5 stars. The storage facility is clean, but is multi-level with stairs and no freight elevator. There is a steep ramp. Loading is precarious and a safety issue.

Évaluation :

5

I choose uhaul because they are a name that has been trusted in for many many years and they are still here. A name and company that I have use in the past without any issues or concerns. Thanks Uhau

Évaluation :

5

The young man that helped us was very friendly and efficient. The handle and the lock do not line up very well....had a difficult time getting the lock to work.

Évaluation :

5

My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.

Évaluation :

3

No elevator. Had to walk heavy things up the steps to storage.

Évaluation :

5

A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 

Évaluation :

5

Le service a été excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers

Évaluation :

5

This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.

Évaluation :

5

Great service, cheap price, keycard access was very cool.

Évaluation :

5

UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.

Évaluation :

5

William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy

Évaluation :

5

Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH

Évaluation :

5

Very good

Évaluation :

3

The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.

Évaluation :

3

The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.

Évaluation :

5

I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding

Évaluation :

5

The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.

Évaluation :

5

Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Customer service was great 👍

Évaluation :

5

The guys here are great!!!

Évaluation :

1

My lock broke and I didn't even use it. I was charged for another lock. It should have just been a return.

Évaluation :

2

Had to pay rent for a month after moving my stuff out.

Évaluation :

5

Very easy, clean and convenient.

Évaluation :

4

I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard

Évaluation :

1

Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt

Évaluation :

3

I didn't mind using the uhaul storage space but I just couldn't afford it at this time..

Évaluation :

5

Thanks for the wonderful service... that was provided

Évaluation :

5

Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!

Évaluation :

5

Keep up the good work.

Évaluation :

4

Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.

Évaluation :

5

The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out

Évaluation :

5

Very good

Évaluation :

3

For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less