it’s very friendly and goog service
Soupanom N | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Larkin District
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Great experience. Staff was extremely helpful.
John L | Premières impressionsGreat service! i was in and out of there fast and Caroline was very knowledgeable on what I needed! i would highly recommend this location for all your future moving and towing needs.
niles bGood service
MAJDY OThis is the only place I go for hitch installation and or moving equipment. The location in West Seneca and on Perry Street, NY offer excellent customer service! Great job!
Linda KThe facility is infested with mice and lice. There were mice dropping all over my belongings. Mice had eaten through all of my bags and hygiene products. The furniture was infested with lice. I have black marks all over my upper body from getting bit by lice.
mountilla t | Expérience généraleLet people who are traveling long distance know that the truck they're renting doesn't have cruise control. I was very unhappy with that.
Landon WStaff was great- worked through an unexpected problem calmly
Farris HGood service
FAHMI AThe guy who dropped off and picked up the boxes was very friendly and efficient.
Ben WNothing. Everything was excellent! I would highly recommend to anyone looking for an easy/affordable way to move.
Dottie KWhat else are we cooking up? The bathroom needs to be a little cleaner.
SOPHIA GThis is by far the best location in the area
KEITH FAbove average!
JOhn cGreat place. Nice workers, very clean! Thank you.
Jessika A"I had a great experience with U-Haul! Carolin was super helpful and made the rental process smooth and easy. She set me up with a brand-new van and a pull dolly, both in excellent condition. The vehicle was clean, ran perfectly. Great customer service-I'll definitely be using U-Haul again!"
JONATHAN Qcustomer car should be taken into consideration
DAVIDSON NAnswer the phone
DOROTHEA GExcellent employees and facility
Tiayer G | Déménagement en ligneAppreciate the fast check out.
Thomas Jhave more than one associate when there are multiple reservations
GEORGE HThey're already excellent, nothing else.
MBALA SLooks Forward to a wonderful experience with U-Haul
sophia g | Premières impressionsI didn't have a reservation and was in and out. This location is very clean, organized and the workers have great customers service.
MARLON LThe employees at 665 Perry Street are very good they friendly they respectful and I like it in there stroage is very clean also. I gave them four thumbs up
Angela M | Expérience généraleAwesome people and location!!
DENNIS J | Expérience généraleMy service was very good nothing to add
ALLEN BBest Uhaul facility for all Rental & Storage needs in Buffalo. From several years of experience with having dealt with just about every uhaul location in buffalo, by far this Location is the Best.
Raven M | Expérience généraleGracias 🫂 por su servicio y apoyo ayuda que Dios lo s bendiga
Lydia T | Expérience généraleI will definitely be renting from you again in the future great service and excellent prices
STEPHEN H | Expérience généralejust concerned about the outside storages, needs to check for rats and mice, had a lot of droppings all over my furniture that was not good, but all in all no problems
Penelope B | Expérience généraleThis location is always clean and organized Friendly staff and very convenient
CRAIG SLove this place
FRANKLIN SThat staff was great and helpful! Would definitely go back to that location.
AMY TThe gentleman who assisted us was so very helpful. He quickly got the paperwork done and helped us hook up the trailer even though it was about 6 degrees outside. He was very personable a pleasure to work with.
LUIGI PLe service à la clientèle était génial. No need to change anything.
Carmen FWould highly recommend! Everything was great
David C | Déménagement en ligneI always enjoy coming to this location. The staff is and has always been great! They make everything easy and try their best to help if there is an issue. They even warmed the truck up for me and had me wait in it while they scraped off the ice and snow.
MACKENZIE CStaff was friendly and polite. They were accommodating to my needs. Great job
DERWIN LEverything went great
ERIC VI can't think of the young gentleman's name but he helped me move in this past Saturday on January 4th, 2024. He was very efficient and got me set up. Took me to my unit and showed me how to properly handle it as far as opening and closing to secure it. Overall, the experience was great and I told him that he should get a raise. He said he's been there for years now and the benefits are good. You have a really good team-member there and I hope he continues to do great work for them. Moving my things in this morning was a breeze because of his time and attention. Thanks again to you, sir!
Adrian T | Premières impressionsI love this location. The guy all the time are friendly. I recommend 100 %
EFRAIN RCustomer service reps were very friendly and helpful. Had the equipment I needed at the last minute. Would definitely use them again.
AMY LI can tell you that the staff including the manager especially we're absolutely incredible. Maybe it's having any problems with any issues with any other place I would definitely recommend ferry Street no doubt in my mind. And a big thank you to all the stuff they're extremely helpful at some very inconvenient and very emotional time for me they should get at seven star rating
David A | Expérience généraleThe woman that helped me was incredibly professional and it was the easiest rental experience I believe I have ever had.
LARRY SThis was not the location I signed up for. Had to travel 40 minutes in a snow storm to get there.
DEBRA ADrove 300 miles the truck was not there. The location office was not open. Got the runaround from the main office. Finally got another truck at another location.
GEORGE Psuper easy, once I figured out the app. I had done the 24/7 earlier pick up and I was struggling a little, and luckily someone was at work already and saw I was having a hard time and came out to help me! It was so nice, they helped with what I needed and got me on my way! ended up being super easy to return too! Thank you! definitely using this site again in the futurre
Keelan WI called bc I had questions and she ended up booking it over the phone. I got a confirmation email. Went to location and they canceled my reservation, apparently before I received a confirmation email according to u-haul. She said there weren't any trucks available. There was over 14 that I could easily count in one row and there was more than one row... So I had to go to another location that was out of my way- thus adding unnecessary mileage to my trip that I have to pay for. I was using the app for the CONVENIENCE. They had to call a reference and my boss? Mind you this is almost 8pm now when I had a reservation for 6:30. Try calling your boss that late? NO heads up was given about that. I'm self employed so that was a whole issue. They ended up calling another reference but they were sleeping. So yet another reference was needed. They legit just say- if she doesn't return the vehicle on time is that ok? What a stupid unnecessary reference call. Then I had to get the key out of a padlock that was old and not functioning properly for the individual letter dial turns AND being able to open it. So that took way too long, in the cold, holding something freezing and metal while the building dripped on me. By the time all this was sorted out the person I was buying something from said it's too late and stopped replying to me at all so thanks u-haul for taking so long I lost the couch I needed. I did go someplace else for a dresser and then I was charged a bunch of miles bc the location of this u-haul was out of the way. So I ended up paying $67 for a dresser that could have fit in my car. I was offered nothing for all this added inconvenience. As such I will NEVER use u-haul again. Home Depot and Lowes rent trucks for $20/hr flat. Would have been so much cheaper and more convenient bc they have staff working. This whole ordeal SUCKED.
Stephanie RYour team is AMAZING!!!!
APRILANN WWhen I recieved the truck it was 50 miles until empty and when I returned the truck it was 40 miles until empty, so I am not sure how I was forced to pay $70 is fuel charges when it was not fueled prior to me getting the truck. That makes no sense. I would have rated this location a lot better if this was not the case.
Emme FThat front desk employees are experienced and respectful people
WILFREDO JStaff was friendly both when I picked up the vehicle and when I dropped the vehicle off.
STACY KNot charge them a $50 cleaning fee when the vehicle was clean. Will use Penske moving forward.
RICHARD SExcellent service à la clientèle
JOHN MI am very pleased with the service and the rented equipment.
THOMAS BThe Uhaul services are satisfied and reliable to their customers.
Khidmat A | Expérience généraleI have rented a truck for many years at this place and others and decided for the first time not to put insurance on it. And out of nowhere they are charging me for some scratches on the truck.
MYRNA AWe stored boxes in them during a house cleaning which extended far longer than planned. When I asked for rental extensions, they were granted without foul ups in billing, etc. We had two problems (1) not needing the blankets we found them cumbersome to store for so long and (2) being tall I could seal the door at the top, but my wife could not without a step ladder. Overall, though, they were a big help and pricing seemed reasonable.
ron fGreat service
LARA BNothing, perfect! Isaiah was amazing.
SARAH BNice location, near a main bus stop within walking distance. Easy to drive in.
SHAWN PI needed a bigger trailer than the one I reserved, and the folks efficiently rented me the trailer I needed.
THOMAS SVery good
ANGEL RVery friendly excellent communication very nice staff highly recommend
IVAN HI put in over 5 gallons and drove 66 miles, but you charged me for 3 more gallons. If these trucks get 8,25 mpg while moving minimally weighted loads, something doesn't seem right. The salesmen told me their trucks get horrible gas mileage; they just pass the inability to maintain trucks onto their customers.
GREGORY JI was pleased with your service. Excellent service thank you for everything.
ANGEL RI think this place is pretty awesome. Carolyn was so great. She's the general manager there. She's a awesome lady. She helped me so much. I think she deserve a raise. She's awesome.
TERRELL BThe truck really dragged and i think cost me more n mileage. It seemed to be a very old truck or at best needs maintance.
JOHN FWish they had more carts to move stored items especially when some of the units are a good walking distance. The unit was clean and secured my stored items with no issues. I would use again when or if I need items to be stored.
Korri V | Expérience généraleThe whole process was easy and "pain free". The customer service representative was polite and kind. I asked to make a change in what I needed and he easily transitioned it for me. I highly would recommend this location
APRIL ANot only did they over charge me but they took almost $300 for a 10ft U-Haul , made me drop it off an hour away from the original drop off location and then took $35+ from my deposit and told me they wouldn't have to. The entire process was a pain from start to finish and I feel robbed. I have already hired a lawyer to deal with the issues at hand , let alone the stress and emotional damage this has caused. I would not recommend this company as a whole , let alone this location. They are liars , thieves and refuse to fix anything they do wrong. Enjoy the extra $100 you stole from us .
AUSTIN DLove this location and the manager too
FRANKLIN SMy only issue is that I reserved an appliance dolly and when I arrived to pick up me truck, I was told that there were no appliance dollies available even though when I booked the reservation I was told that that were in stock and available. This caused a massive inconvenience with the extremely heavy and large furniture items that were being transported, moved and hauled. Please don't advertise having equipment at a location is in fact the equipment is not in stock.
ARIELLE KI worked with both Isaiah and Carolin at this location. They were both fantastic. I was there several times to set up a one way trailer from Philly to Buffalo. They found an issue with my reservation and resolved it prior to my trip. Saving me a huge headache on the road. Their troubleshooting connected me to UHaul traffic and resolved all issues with the scheduled pickup in Philly. Isaiah was at this location all 3 times I visited and did everything he could to address my concerns and resolve all problems. He assisted me with storage after the move as well. He is one of the best individuals I have ever come across in customer service. U-Haul is lucky to have him.
MEGHAN OClean the inrerior windshield … otherwise everything was great and your counter team were great!!
LISA HI had a storage unit up under vent and some all the dust was blown in on my stuff
Samuel W | Expérience générale1) I feel like you are greedy people! When I first signed the contract, nobody told me that my rent was subjected to be increased! That lack of communication should've been communicated in the beginning! My rent was increased way too often! It was probably increased 3 times! 2) if you're going to increase my rent, learn how to answer your d@mn phone! There should be no d@mn reason why whenever I call it goes to the customer service line and not the d@mn store! You people are never that busy! Each time I'm there the store is dead quiet ! So what is the reason no one is picking up the phone??? The last time you greedy mfs try to increase my rent, I called each day multiple times to get an explanation! You telling me you couldn't pick up not once??? Seems like you were purposely ignoring me cause you knew I was calling to ask why my d@mn rent is being increased again! I know the customer service agents told you multiple times why I called, and yet I never got a call back! Poor service, poor communication, poor everything!
Kimberly M | Expérience généraleThe prices keep going up on the unit. The same unit we had 3 months ago went up and we just got another increase this week.
nilda c | Expérience généralePoor service poor employees hard to get in touch with management
paige h | Expérience généraleGreat experience keep up the good work.
Gregory K | Expérience généraleThe staff was always professional,helpful and pleasant.
Linda H | Expérience généraleRats are up all my tissue covers chewed holes in my shoes and clothes did not have insurance so I just out of luck had rat poop in Every bag and tote and box cost me over 200 to wash all my belongings that I was able to save never again
nakia m | Expérience généraleExcellent facility ! I will definitely use again ! All the staff were very friendly and the young man who mans the desk ( wears a hat) can't remembe his name sorry was the best !!
JAMES M | Expérience généraleNo comment
barnabe s | Premières impressionsI was not informed on where my storage was and when I asked for help or a help desk number I was told " I gotta go I'm getting off work". I proceeded to scavenge the premises for my storage space that I paid $134 for for a month how dare he have rude customer service to a well paying customer. I also rented the u-haul truck and was told off to the left of the box as my instructions to the vehicle, after buying 2 large boxes and 1medium trying to carry paperwork. I'm not saying he had to do anything extra other than show me to my vehicle and storage.
Jataé M | Déménagement en ligneI appreciate the excellent service provided.
keith b | Premières impressionsEverything went smooth. I hate moving but everything went well!
Gregory K | Déménagement en ligneI appreciate your service and the facility is well kept/managed also. Is it possible to receive a printout of the timeline or dates of opening and closing my contract?
Monica L | Expérience généraleStaff was great my belongings however were coved in rodent feces and urine.
Tristan E | Expérience généraleNot 1 complaint
Max R | Expérience généraleKevin R. was extremely professional, courteous, and helpful. He went above and beyond in assisting me wh my rental and storage unit.
SHARQUITA O | Expérience généraleI sent multiple emails to try and resolve issues with the storage unit dating back to last fall. None were returned. I called multiple times. No calls made it to anyone local, all were redirected to the central office. Notes were left on my account to get in touch with me to discuss damage to the contents of my storage unit. I was never called. This was a horrible experience and I wouldn't recommend this storage facility to my worst enemy. I see that you ask me to try to reach out to the local facility to resolve disputes. I'd love to, but I've been doing that for months with no response. I am done and happy to be.
Allison L | Expérience généraleThe girl who helped me was very rude to my Autistic Son!!!!
Sarah f | Premières impressionsThe storage unit was accessible, spacious and affordable. Staff was courteous and professional. Whenever I'm in need of a storage unit uhaul storage Larkin will be my first choice.
STEVEN E | Expérience généraleThey made our situation possible! Thank you ~ Save Our Youth Foundation!
Trueletta W | Premières impressionsRate increases are ridiculous!!!!!!!!!!!!!!! I will communicate this issue to everyone I know.
Ken C | Expérience généraleStorage unit are too small for the price..
Sildred S | Expérience généraleGreat place to store your belonging
Sandra D | Premières impressionsI only needed the storage for a week. Which was communication. There was no short term rate. Additional fees for storage and u-haul the storage staff was excellent. Beyond a family using all of the carts when attempted to load storage was a simple process. A few questions are not applicable-given there are only two options-yes or no I hit yes.
Marsha H | Expérience généraleJust need more carts to move your stuff on.
Cheryl M | Premières impressionsAs a 5-year customer who had their belongings auctioned off, U-Haul is a criminal enterprise that allows a vulture's picnic. I'm sure the corporate parent violated New York State consumer protections by issuing letters almost daily. Unfortunately, you made great managers fall, and your new employee just sabotaged my career. My loss, some creeps win.
Eric G | Expérience généraleGreat service & experience overall !
noelle c | Expérience généraleSwsome love Ms. Coly
Taschia N | Expérience généraleThere was a african American women who was the custodian there she was very helpful
Cherise D | Expérience généraleI tried to check out a month ago. I called 3 times and spoke with U-Haul reps. It was never taken care of despite their promises. The app wouldn't work. I wasn't finally checked out for a full month. The unit sat empty and could have been vandalized with my money on the hook. Not okay.
Alan K | Expérience généraleI did an online reservation for Monday after I already had a truck for 2 days went to go move into the storage unit on Perry and there was a lock on my unit I am very upset because now I still have this truck paying for it by the day. I spoke with customer service corporate they said that after I return the truck that they can reimburse me for 2 days and the mileage due to the situation there should have been an open unit for me so no I am headed out to that location again to see if there's an available unit because I had to reserved and both had locks on them I need to unload this truck today I cannot keep paying all this money on it I can be reached at 716-390-0541
christine l | Déménagement en ligneThe staff at this location were extremely helpful and accommodating.
Laurie S | Expérience généraleThis Uhaul Location is my favorite, always efficient and good service, never had an Rental Issue during or post renting.
Raven M | Premières impressionsThey helped address a concern I had in a very friendly manner and it relieved a lot of my stress.
Celena B | Expérience généraleOut of all units for some reason my unit got broken I to and valuable things were taken, because I had no insurance I ost out so In return I felt the need to abandon whatever unvaluable things that were left.
Tamika S | Expérience généraleCarolin doyle was amazing . Very knowledgeable and super pleased. She made my week ! Definitely an asset to your business.
Taschia N | Premières impressionsGreat storage facility, clean, cheapest one around, I had it for almost two years & the price only went up $4 in that time. I like that it's close to the thruway & easy accessable. Whether I called the office or went in, the reproductive was always friendly and helpful. I've already told several people about your storage unit and will continue to do so.
Julie N | Expérience généraleI don't think it's fair to not refund unused monies, when people move out before their billing cycle ends. I didn't enjoy seeing the dead cockrosch by our inside unit, nor when I seen a live one in restroom, but I understand you can't help what customers bring in...
lisa m | Expérience généraleIn-facility restroom appears to have been “out of order” for quite some time.
Craig C | Premières impressionsThe worst experience ever
Shawn C | Expérience généraleCarolyn at the Larkin district was very nice and helpful
Chantel H | Expérience généraleExcellent service and very friendly
JONITAL H | Premières impressionsCan I please have my lock back that my daughter mistakenly returned....
Kelly R | Expérience généraleThe move in process and move out process was super easy. Coming to my storage unit was always easy and the facility was always well lit and secure.
Mia W | Expérience généraleStaff was knowledgeable, courteous and efficient. I had a very positive experience. I will highly recommend Uhaul services to family, friends, and associates.
STEVEN E | Premières impressionsI enjoyed you guys service an I highly recommend Uhaul storage convenient location an my overall experience was fantastic an I will definitely use Uhaul Larkin district 665 perry Street Buffalo new York exceptional service the workers were awesome very knowledgeable an those guys very there keep those guys there great employees over there A+ service thank you guys very much for being there for me in my time of need Julian Brackett sr.
Julian B | Expérience généraleOnly one guy running the show at this location but he did a very good job and was courteous and friendly
Mark Z | Premières impressionsAmazing office management
Nick M | Premières impressionsI was able to rent my unit online and never had to go into the office. When I arrived at my unit there was a free lock waiting for me. At other storage places locks are at least $15 so that was extra nice. The whole facility was exceptionally clean and easy to access. I have rented units at another facility but from now on I am using uhaul storage. ⭐️⭐️⭐️⭐️⭐️
Annmarie S | Expérience généraleTell the manager of this Larkinville location they need to update their diagrams my storage unit is not on any of the diagrams anywhere in the location. This made it very challenging when other people were coming or going for me.
Marianna D | Expérience généraleMy things got soaked during the blizzard.
charli w | Expérience généraleHow can you change someone unit and not let them know it then when calling to speak to someone a lady kept saying hold on and the phone went dead three times I AM UNHAPPY BUT NEED THE STORAGE UNIT
Lily L | Premières impressionsEse es el mejor U-haul que e visto. Y los empleados son bien amables. Por eso siempre que necesito alquilar un truck o storage voy ahi no importa la distancia que quede de mi casa. Exelente
Efrain R | Expérience généraleThere was a water leakage on one of my units which was 1529 and it damaged a lot of my things and I also came home from a load and everything and noticed that I was missing things we were in Russia it was only two of us moving everything into the U-Haul truck we didn't notice until we got home that there was things messing and most of the water damage did ruined my couches my washer my dryer my treadmill all got ruined so I would like for somebody to call me from the U-Haul place so I can know what to do about this because I like the U-Haul storage place they kept up with me they helped me out they guided me but for my stuff to get ruined that belongs to the five of my kids it's not accurate so I would like someone to call me at 716-617-9192 my name is Alma Gonzalez
alma g | Expérience généraleEmployees were great and very helpful
Rachael B | Expérience généraleGreat experience
steven p | Premières impressionsThe only problem was when i was going to pay with cash i wasn't told over the phone i needed a card. So i put the money on a card to pay but when I got there to pay they they then proceeded to tell me I had to pay in cash. In the end it all worked out but communication definitely needs to better
diane c | Premières impressionsI have never had a better storage/moving experience and I've done it a lot over the years. I highly recommend the 665 Perry St location in Buffalo NY. The staff, (specifically Todd, Caroline, Marshall and Brock), took time out of a very busy day to help make life easier for me. You guys rock. Thank you a thousand times! R. Spain--Baltimore, MD.
Rochelle S | Expérience généraleStaffing was friendly; however Storage was extremely dirty and had roaches. Food left out in open areas as well as clutter. Staff should monitor and check area more frequently
OLA S | Expérience généraleThe manager Carolin was amazing!
Danika G | Expérience généraleI absolutely love this location. ask for Isaiah. He explained everything to me step by step. The prices are very reasonable vs other locations that charge a higher price for a smaller storage space.
hope I | Premières impressionsHad to fight with the counter rep initially for the free first month because he tried saying it wasn't valid because they were at 90 percent occupancy, which was no where in the terms. Then gave us a unit that literally was the opposite side of the building about a quarter mile walk from the loading dock. It took several hours to unload a truck and walk everything all the way over. I will never ever rent another uhaul or go use a uhaul storage facility again.
katherine F | Premières impressionsThanks - the check in/move in for my storage rental was a great experience.
Dipanjan C | Premières impressionsI paid over $200 for the storage and when I got there..I found out that my 10x20 was really 2 units and one of the units I can't even use cuz there's no door.I found it crazy that they would let me reserve it then tell me there's no door on one.I will be making some calls tomorrow about it but I think it was very unprofessional and ridiculous considering the price.
Cassandra T | Premières impressionsMy initial contact was with Carolyn Doyle, she made my decision easy and my transition smooth, I was moving from other state and at that point I had a lot on my mind. Once in my unit, I always had easy access and I felt a sense of security. I would highly recommend UHaul Storage on Larkin/Perry St.
Andrea C | Expérience généraleYour worker double checked and made sure I got the right unit I REQUESTED AND I APPRECIATE him taking the time to do so.
Hilda B | Premières impressionsOur unit lock was messed up . We had to keep pushing it hard to put the lock in . It wouldn't go all the way over it was Jammed. Waited in line for 45 for my reservation. But the employees were polite. Should be open longer then 10 pm I also seen a cockroach in the loading and docking area taking my belongs into storage. For all this my price should be a lot lower.
Kristen A | Premières impressionsIsaiah was truly helpful, and kind from our phone conversation up until move in day! He answered all of my questions and made sure I understood how things work. One improvement note would be to make sure your toilet paper is stocked regularly, seeing that you have a high volume of customers. It was mentioned paper towels were being flushed, and I believe it is because toilet paper was missing from the bathroom I used. Upgrading to larger commercial use toilet paper spools may be helpful! All in all I am very pleased. Merci.
MELODY J | Premières impressionsVery nice , helpful
alfonzo s | Premières impressionsPersonal was great , considering they have to work with sucky company policies
Scott c | Expérience généraleHi, I was charged for a whole extra day - $40 for out of town because I handed in the keys of the truck 2 hours late. However, I was already in town with the truck. Even though the truck was already on the property from the day the before. It took me longer than expected to unload the truck. I had had 3 surgeries on my dominant hand and surgeries on both shoulders. It was just very hard for me. I just could not unload it faster. When the truck was due to be turned in at 3:00pm, I went in the office and begged for more time. The young lady gave me until 4:00pm, but I just could not completed it by 4pm. When I finally returned it at 5:00pm, she said that I inconvenienced another customer from renting the truck because I turned it in late. I don't necessarily believe that. The next nightmare was the storage room facility. Both Saturday and Sunday - The place was STINK!! Not my actual unit. But, when you enter the building there was a horrible stench from a toilet that needed fixing. I can understand for the first day because things happen, but I cannot understand why it was not fixed the following day. The next issue is with my actual unit. There is a 2 feet by 2 feet post from the building that takes up part of my 10 feet by 10 feet floor space. This is unfair!! I am not getting what I am paying for. There should be some consideration for this; I think that there should be a discount for this. Thank you,
Michelle B | Premières impressionsStaff was very helpful. Facilities very clean. Felt very comfortable storing my things there. Would highly recommend.
Brandi H | Premières impressionsThe facility was clean and well maintained. Not to mention, the monthly rates are affordable. The staff was always friendly and very helpful. They provided superb customer service and should be recognized for their efforts. The manager, Carolin leads her team by example. She was always accommodating when I needed help or had questions. U-Haul at Larkin District gets 5 stars!
Noyka A | Expérience généraleEmployee in the store were very rude at times.
AMANDAL M | Expérience généraleMerci
tony C | Premières impressionsBuen servicio al cliente.
Marisel R | Premières impressionsVery Satisfied ☺️
Aaliyah J | Premières impressionsStaff was wonderful
Eileen S | Premières impressionsThe manager was awesome and quickly fixed an issue that came up.
Desmond M | Premières impressionsIt takes forever to rent a truck when it should not especially if I am renting a storage unit. You should not give out truck rentals based upon expected return dates but instead of when the trucks are actually returned. I based my moving for my employment based on these dates, however, those are not accurate in your database. Not to mention the super small storage units uhaul offers for a free month. This should be based off of the truck size that is rented not what you have available. I had an extremely hard time fitting a 26 foot truck rental into a space that is meant for a 2 bedroom apartment. Im sure guys can do better and since I manage 200 ppl on a daily basis I do not understand the barrier here. Merci.
Linnea M | Expérience généraleVery well maintained, more containers needed because you definitely have this job hands down
Monica L | Premières impressionsI was NEVER given an access card or code to get in after hours had to go and hope a door would open the facility was clean and climate controlled but not rodent controlled if storing anything there again would make sure it could not be destroyed by rodents which some of my things were
Laura D | Expérience généraleKnowing how stressful moving can be and I'm a first time storage user all the staff and management was very helpful and assisted with making me feel less nervous about the whole thing. I'm very thankful....great customer service I've already told people to try there if they have any storage needs.
Serena S | Premières impressionsWe had a great experience with Carolin! She was vey informative and able to help us out immediately. The entire property was very well maintained and everyone was friendly and helpful to our needs.
Carrie K | Premières impressionsThe only thing I disapproved of was my reservations were changed without me knowing it and I had a long trip I feel as if no one is on the same page and that is so unfair to paying customers thank you
Mary M | Premières impressionsReservation for a storage that was already occupied so got no storage because employees did not check to make sure after a hour trip . So I traveled for nothing as well . Instead of offering me a nother one for the same price they did not accommodate after their mistake very poor service. And on top of that I still ain't get my refund after they took it out .
Minerva S | Premières impressionsI was sent to a location that did not have storage, then I was hung up on by uhaul customer service. This is not the way that business is done.
Jesse Z | Premières impressionsVery pleased with staff at the facility
Sheryl T | Expérience généraleThis facility was fantastic. The staff was really helpful and the facility itself was clean and well maintained. I will definitely recommend this facility to others in need of these services. Thank you to the staff that assisted us with our needs.
Carrie C | Expérience généraleThe current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts. I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.
Bernadette C | Premières impressionsStaff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!
DEWAYNE A | Premières impressionsCarolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.
Andrea C | Premières impressionsPersonnel amical
Jaimie L | Premières impressionsThe service we received from Paula Lopez was superb! Exceedingly professional and friendly.
Drew M | Premières impressionsThey changed my move in date and I have been on hold for an hour and no answer.
Ridhi S | Déménagement en ligneI feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overall
Mary V | Expérience généraleHave previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.
Miranda H | Déménagement en ligneGreat experience.
james s | Premières impressionsGreat service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.
David I | Premières impressionsVery clean and staff was very helpful ! Would recommend and come here again!
Rasheena C | Premières impressionsI was very HAPPY with everyting.
eran g | Premières impressionsTHE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer
Milagros F | Premières impressionsThe whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone
Krystalyn B | Premières impressionsPleased with the helpful service.
Michael N | Premières impressionsOnly problem I had was my storage unit leaked My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his name
Donald B | Expérience généraleGirl was very nice that took care of me.
Dennice H | Premières impressionsNOT TO HAPPY
Joseph N | Premières impressionsI came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.
Tahawna R | Premières impressionsIris and Tom took care of me. They were great!
Shalinda M | Premières impressionsAmazing customer service and clean facility.
Maristell S | Premières impressionsCustomer Service rep was quick and proffessional while serving multi customers.
SABRINA R | Premières impressionsalmost 5 stars. Need to keep the restrooms clean. The one I used was rough. Nice folks in the office though.
Mike B | Expérience généraleAllen was super cool! He definitely have great customer service!
keshia m | Premières impressionsExcellent customer service!
EMILY E | Expérience généraleExellent service and the guys friendly and helfuly peoples. I recommended 100 %
Efrain R | Expérience généraleVery helpful!
jamie r | Expérience généraleThe nicest storage place in buffalo i have had yet.i will reckon mend other ppl to go there.
Sonja S | Expérience généraleI have already sent in a review, but continue to receive emails asking for review.
Michael F | Expérience généraleHad a poor experience to say the least. Not enough space within this box to list the inefficiencies, and lack of customer service. Spoke with Tom, the area mgr, and that went nowhere. Poor management!
Michael F | Expérience généralegreat customer service
Kristin M | Expérience généraleGood staff.
Matthew H | Expérience généraleHad multiple issues scheduling delivery of our UBox. We called multiple times to try to schedule delivery. It was delayed several days. Tried to leave alternate phone # multiple times to no avail.
Michael K | Expérience généraleI tried calling for weeks. No answer. 1 month late delivery. Premature pickup of my box. Overall poor communication. Likely won't utilize uhaul again.
Amit J | Expérience généraleGreat experience.
James M | Expérience générale