Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

2 110 évaluations

3435 Phillips Hwy   Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

(904) 398-3016

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Tue: 7 am - 7 pm
  • Wed: Closed
  • Thur: 7 am - 7 pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(904) 398-3016

3435 Phillips Hwy
Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 7 am - 7 pm
  • Wed: Closed
  • Thur: 7 am - 7 pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff was friendly and helpful.I recommend yo facto all my friends. Thank you later

MICHAEL M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal b  |  Expérience générale 
Évaluation :
5

I'm in the military and not always available to access my unit. Shawnda and her staff have always been able to assist me with any questions and quickly resolve any issues over the phone or in person when needed. I've had ongoing issues with the Uhaul website but overall no issues with renting and storage needs at this location. I'd highly recommend them and will use them again.

Davin W  |  Expérience générale 
Évaluation :
5

Awesome

maurice w  |  Premières impressions 
Évaluation :
5

Customer service was excellent

carla t  |  Premières impressions 
Évaluation :
5

The manager and the assistant manager were extremely helpful. Amazing would definitely refer them to other people. The place was very clean. I felt secure amazing storage facility.

Sonia R  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bayinnah J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARSON H 
Évaluation :
5

You guys did great. You had the equipment and boxes all ready. The truck was clean and ready to roll. Drop off was easy and close. I will always rely on Uhaul as I've found it to be the best for self moving. Although we didn't need it, the free month of storage was an awesome bonus. Thank you folks.

JAMES J 
Évaluation :
3

This uhaul is so much friendly then the one down the road the service I would recommend this uhaul to everyone I know and thank you for your service

Antonio T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana W  |  Expérience générale 
Évaluation :
4

Pleasant efficient staff (but we weren’t aware our drop off location was different than where we picked up)

Mark P 
Évaluation :
1

Unfortunately, this location I didn't have a good experience from the local manager, something very simple to fix the issue, she approached herself very rude upset with no reason, I know people at the front desk have to deal with so many type of the customers but in my case was different I just looking for a help to resolve a problem with my RV. Unfortunately, the manager from this location, she's not good at all as a manager very rude, unprofessional

DIEGO M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alberto w  |  Expérience générale 
Évaluation :
5

Very professional staff

mark c  |  Expérience générale 
Évaluation :
5

Like your facility!

ROBERT T  |  Premières impressions 
Évaluation :
5

Tried to check the truck in but it’s not letting me do the login in part it’s still comin up As the Dante name but the truck was dropped off like 815 pm keys returned in drop box

quamesha a  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHALAWNDA A  |  Expérience générale 
Évaluation :
5

Went smoothly.

william h  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE F 
Évaluation :
5

Shawnda Carter is excellent, and a pleasure to work wkth.

MICHAEL P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD J 
Évaluation :
5

Professional Friendly Convenient location & hours On site residents Secure Clean & tidy

ernest m  |  Premières impressions 
Évaluation :
5

Professional, Friendly, Knowledgeable & Onsite.

ERNEST M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHALAWNDA A  |  Premières impressions 
Évaluation :
5

Other then the elevator company messing up. The store manager is awesome handle every concern ASAP and was a great person.

Edwin R  |  Expérience générale 
Évaluation :
5

Excellent customer service and wonderful ladies at the desk upon pick and return. Merci.

WELDON T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D 
Évaluation :
1

Left my bag in the vehicle. Spoke to corporate that night and was supposed to receive a phone call the next morning. Called 3 times with no answer so I went back. My bag was in a cleaning storage with a lady. I immediately checked the bag for the cash that was left in there and it was gone. Situation is under investigation.

KEVONNE P 
Évaluation :
5

Just dropped off the truck. Lady was nice and helpful. Merci.

DAVID G 
Évaluation :
5

Your staff has excellent customer service. If I need storage again I would go there. Very kind and helpful. Merci encore.

Shirley L  |  Expérience générale 
Évaluation :
3

Anytime storage

eddie m  |  Expérience générale 
Évaluation :
5

Thanks for great service

SONYA H  |  Expérience générale 
Évaluation :
5

Staff was great and very helpful!!

jonathan t  |  Expérience générale 
Évaluation :
5

I never had to worry about my household good. My only problem was I left the storage unit 3 weeks before the next payment was due and I didn't get a refund of the previous month I paid for. I was told I can call corporate and see what they say about my money.

ALYSHA D  |  Expérience générale 
Évaluation :
1

I rented a unit at U-Haul Company of Jacksonville (3435 Philips Hwy) and experienced a series of serious infractions that made my tenancy hostile and stressful. Here's a summary of what occurred: 1. Fraudulent Billing Practices: • U-Haul charged me duplicate fees for "24-hour access" and "gate clickers" despite restricting my access to 5:00 AM-10:00 PM since move-in. • They imposed an unauthorized $10 "delivery acceptance fee" after withholding my package, even though photographic evidence showed staff holding the package minutes earlier. • Despite initially agreeing to refund these charges, they later denied responsibility and demanded further documentation unnecessarily. 2. Retaliatory Surveillance: • After I complained about staff trespassing into my unit on February 7, U-Haul installed a surveillance camera on a 10-foot post, directly targeting my unit and parking area. • This camera served no legitimate security purpose as existing cameras already monitored the facility's entry/exit gate. The placement was clearly retaliatory and intimidating. 3. Trespassing: • On February 7, 2025, U-Haul staff unlawfully entered my unit without notice or authorization. Video evidence clearly shows this incident at approximately 12:04 PM, yet U-Haul denied the trespass entirely. 4. Disability Discrimination & Harassment: • Their retaliatory surveillance and hostile environment exacerbated my disabilities (spinal degradation, insomnia), making it difficult to access my unit safely or comfortably. • Staff members (including Nathan Carter) used personal vehicles to surveil me further, creating an even more hostile environment. 5. Unlawful Eviction Timeline: • Initially demanded I vacate by March 6 with only 7 days' notice-violating Florida law (§83,57(3), Fla. Stat) requiring at least 15 days' notice for month-to-month tenancies. Despite moving out on March 17, 2025, U-Haul failed to refund all overcharges or address their misconduct adequately. Their actions were retaliatory, deceptive, and in violation of basic tenant rights.

AUGUSTUS F  |  Expérience générale 
Évaluation :
5

Maya helped me with my questions and reservations. She was professional and friendly. Really excellent. I wish that my staff were like her!

John S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cindy M  |  Premières impressions 
Évaluation :
3

My lock was drilled out left in the inside of my unit I had to purchase another lock because the keys I had didn’t work because my lock was a BRINKS and they replaced it a UHAUL lock it was drilled open because of a leak or water damage to the unit nothing was damaged or destroyed but they could’ve reimbursed for the lock and calling a lock smith to get there lock off that was installed by uhaul very unprofessional 🤦🏽‍♂️🤬

CARL B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LASHEL B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLEY M 
Évaluation :
5

Everyone there is awesome sauce. So kind and understanding this is my second time needing service and many more to come.

Eva R  |  Expérience générale 
Évaluation :
5

Please validate the actual fuel in the vehicle with the ensuing contract. When I picked up the vehicle and the contract showed a full tank. In my mind the needle was closer to the 3/4 than full. When I took the truck back full, it was confirmed when the need was completely on the F for Full marker.

JAMES T 
Évaluation :
3

Rip off on fuel and late charge.

Calvin D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVON D 
Évaluation :
5

This staff is the best we have had to deal with. We really appreciate them as extremely good and excellent and exemplary! Charles/818-294-1665

true e  |  Expérience générale 
Évaluation :
5

Convenient and very clean. The staff was friendly and helpful. They made sure that if I needed anything they were there to help and answer questions.

Natalie T  |  Premières impressions 
Évaluation :
4

More parking is needed! There are only 3 parking spots and 1 handicapped for renters

MARY L 
Évaluation :
5

Mrs. Shawnda has staff are so friendly and kind. I really appreciate her for helping me during a stressful 3 day situation.

ALEXANDRIA C 
Évaluation :
5

Mrs. Shawna was a pleasure to work with. She was very friendly and very personal. I enjoy talking to her. She was also very proficient with the questions I asked and explained everything to me about the storage unit

alexandria c  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

may j  |  Expérience générale 
Évaluation :
5

The people in the front friendly and nice and helpful all you need

MICHAEL M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMER I  |  Expérience générale 
Évaluation :
5

Great staff, very professional and knowledgeable. This well maintained storage facility is awesome.

BETTY A 
Évaluation :
5

Keep up the good work. Eddie Moore

eddie m  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYA H  |  Expérience générale 
Évaluation :
5

Everything was great!!! 10/10

ANGEL M 
Évaluation :
5

Fast and friendly service!

JAY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIETTE V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA V 
Évaluation :
5

The man and woman run into facility were very polite courteous and efficient I would definitely recommend this location to anybody even if they have to go out of their way as well worth it! (

KATHRYN J  |  Expérience générale 
Évaluation :
1

Honoring confirmed reservations.

Fancy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ermelinda R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael p  |  Premières impressions 
Évaluation :
4

Top-notch professional service. With all the rushing around and stress of trying to find the right truck rental company. It was a pleasure to find a truck rental service with a comforting environment to make my moving complete.

MICHAEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

crystal b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl a  |  Expérience générale 
Évaluation :
5

Nice lady up front, and it seems like a pretty secure storage facility. Good option in Jax for moving and storage!

BRADLEY Z 
Évaluation :
1

I was overcharged for a truck rental. The fuel & mileage was not accurate on paperwork during pickup .

SHECOLBY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christen c  |  Premières impressions 
Évaluation :
5

The truck drove beautifully the whole way and the gas mileage better than expected. It just had a dirty sock behind the passenger seat, but I removed it carefully lol. I would definitely recommend this location.

LAURIE F 
Évaluation :
1

A little more information ahead and more courtesy.

ELIAS S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randy g  |  Premières impressions 
Évaluation :
1

I had reservations for a pickup of a 10 foot truck on the 17th of this month. When I got to the location, at noon, 9119 Merrill Rd, it was closed. This really interfered with my plans and had cost me extra money. Because of this, I will no longer do business with Uhaul.

LASZLO H 
Évaluation :
5

Very nice place

VICTOR G  |  Expérience générale 
Évaluation :
5

Great friendly staff

roshelle r  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri C  |  Expérience générale 
Évaluation :
5

The employees are very helpful and friendly I would recommend coming here to this location and being a customer at this uhaul location in Jacksonville FL probably workds gratest storage unit around and iglad i am a renter hope y'all enjoys it as well I felt welcome

KAITLYN I  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nicole m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance T  |  Expérience générale 
Évaluation :
2

The inherently brutal structure of having storage units on the 2nd floor is a true marvel to the failings free market capitalism offers. No part of this experience is worth the price you are going to pay, because they are benefiting off the misfortune requiring you to use a storage unit. This is not a service; it is a shakedown of people in difficult situations. Uhaul's ability to charge exorbitant rent for a nightmare box without AC needs to be studied and rectified by economic policy/law. TLDR: Charge less. You're making your market (and consumer's lives) much worse for the absolute bare minimum garbage service you provide.

Sawyer H  |  Expérience générale 
Évaluation :
2

First of all, I was called when I was 10 minutes late. I was stuck in traffic. I assured them we were on the way. When we arrived, our truck had been given away. Then, we were not given the extra items that were supposed to be in the truck, but we were billed for them anyway. Definitely will not be referring this location, maybe not even Uhaul.

Christopher J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL M 
Évaluation :
5

AWESOME CUSTOMER SERVICE TRULY A BLESSING ‼️‼️‼️❤️

KENYETTA H 
Évaluation :
5

I was shocked at how AMAZING this location is! The new manager and her staff are hands down the most customer-service driven team I've ever experienced from U-Haul. Even if this isn't your closest location, it's worth the extra drive! I would give 100 stars if I could.

ALYSSA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P  |  Expérience générale 
Évaluation :
5

Facility is always kept clean and in good order. The staff are always accommodating, friendly, and professional. I've been at this location for 22years and have 2 other units. No longer needed the office. Excellent storage operation, No. 1 in the area!

THOMAS N  |  Expérience générale 
Évaluation :
5

The new GM.are amazing very friendly.and very.professional the insterest.they.show me.was.very.pleaseing and kind very thankful.

may j  |  Premières impressions 
Évaluation :
5

Very pleasant experience, easy, honest and pleasant !

Sebastian N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin m  |  Expérience générale 
Évaluation :
5

Clean unit easy access

keiara p  |  Expérience générale 
Évaluation :
5

Shawnd and Nathan made my visit quick, easy and informed me of all I needed to know. They also had the boxes and packing tape I needed ready and available. I will be using this lovcation to rent a moving truck as well. Thanks for the easy transaction!

MICHELLE D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH P 
Évaluation :
2

I was charged twice

David B 
Évaluation :
2

Its supposed to be climate controlled my furniture was in there for 2 months and my couch had mildew and mold all over it. Had to trash most of my things due to mold and mildew. I probably will never use the storage again. Worst experience.

Markesha B  |  Expérience générale 
Évaluation :
5

Everything went smooth and the ladies were amazing! Thank you for making everything run smoothly. Will always continue to us Uhaul

CYNTHIA A 
Évaluation :
3

The truck was shifting bad when braking. This truck really needs to be serviced.

ANTONETTE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY S 
Évaluation :
4

The U-haul app was very difficult to use and provided much frustration. Too many steps and the verification to the nth degree turned what could have been a 3 minute process with a sales clerk into a half-hour slog. The app also gave me the wrong code and thankfully the customer service representative we called was able to provide us the correct code.

Michael P 
Évaluation :
3

Staff is friendly and helpful. But when I moved out I discovered my furniture had mold. It wasn't when I moved my things in.

APRIL L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamekia J  |  Premières impressions 
Évaluation :
3

The people were great but my things were ruined from mold and spiders everywhere

SHANA F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRAINE E  |  Expérience générale 
Évaluation :
1

I was charged incorrectly. I rented the truck out at 2:10p on Friday 8/30 and brought the truck back at 1:33pm 8/31. The rep charged me an extra day and extra equipment. She did not process the return until late. I asked for confirmation and all she kept telling me was I'd get an email. But I shouldn't be penalized for her mistake. The truck was returned within my allotted time frame. I was charged $40 extra when I should have been getting a refund.

NATASHA I 
Évaluation :
5

One of the first person I help me at the U-haul was Danielle. She worked in the office as your first contact. She is now a manager, one of her U-haul is on Emmerson and Phillips Hwy. Danielle is such a wonderful manager, and she really makes sure if there is anything you need, it is taken care of.

charlot m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deangela h  |  Premières impressions 
Évaluation :
5

The woman I spoke with went above and beyond to accommodate our needs and ensure our satisfaction.

Caron W  |  Premières impressions 
Évaluation :
5

Staff is awesome. Cleanest storage facility ever!

Susan D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxwell L  |  Expérience générale 
Évaluation :
5

The rate just to move from one side of town to the next. All I did was cross the bridge and it came up to $150. To me that's way too expensive. But over all my experience is always wonderful.

ALYSHA D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J  |  Expérience générale 
Évaluation :
3

Was given the incorrect code for a late pick up and therefore had to wait until the next day to pick up the truck. Ordered furniture dolly and it was not provided.

McKenzie W 
Évaluation :
2

This wasn’t a good experience…I rented the truck for two to three hours and was charged approximately $100 ..During the reservation..I was booked at the wrong location…And to top it all off the sales person in the store was rude and not very helpful at all…

DIENESE W 
Évaluation :
3

Though I had vacated my unit. Disabled my access code. Had to go in and get new one. Moved closer to where I lived on June 19th. I better not get charged for July rent. Got an email that the charge would go through July 7th.

Jodie S  |  Expérience générale 
Évaluation :
5

Thanks for the Best Customerservice ever

ERIC A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

floyd w  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lea W  |  Déménagement en ligne 
Évaluation :
5

DANIELLE is amazing, she came in and took care of me right away. On 5630 Philips Hwy, I understand that there are some new employees, but they need to step up and not let Danielle do everything. She had to drive to take care of me bc I was driving a 26' truck. Other than that. I understand that is holiday weekend, I appreciate being open. Merci

CESAR B  |  Premières impressions 
Évaluation :
5

She was very nice and helpful

GARY T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON I  |  Premières impressions 
Évaluation :
1

I paid for climate control, and for the three months my stuff was in there. The AC was broken. All my electronics are destroyed.

Joseph M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES T  |  Expérience générale 
Évaluation :
5

The staff was very polite and helpful and she was Pleasant to talk with. And the rating I am giving today is 90 % Her

MARK R  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kerwin f  |  Expérience générale 
Évaluation :
3

Temperature was not maintained as contracted for which allowed contents to deteriorate and devalue while stored.

Juanita P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genesis T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie A  |  Premières impressions 
Évaluation :
2

Lost my unit information and had to call. Couldn't get through on phone twice. Person who helped me had computer lock up and transferred me to someone who couldn't help. Now have no access to storage unit. Person said I had to come in and fill out rental information again in person. Very upset about it.

Jodie S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia B  |  Expérience générale 
Évaluation :
1

I returned the truck on Sunday, June 2. It’s now Tuesday evening, and I still do not have a receipt.

Lillian B 
Évaluation :
2

Staff was slim almost non existant, I was not provided a lock at move in like I was supposed to, and it took 2 days shy of a month to process my move out ridiculous.

Jonathan D  |  Expérience générale 
Évaluation :
1

Although the storage facility was very clean and well maintained, however I was still charged after I moved out. I called and was assured that I would be refunded. I had separate issue with Uhaul charging me for miles even though I was under the miles when I returned the truck. I asked that correspondence be via telephone I received a snooty email instead that wasn't even signed and when I responded back I never received a reply. You can have the cleanest facility in the world but when you're over charging customers and your staff are unprofessional that is unacceptable. Do better Uhaul!!

Michelle F  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dalton H  |  Expérience générale 
Évaluation :
5

The attendant was very friendly and helpful..

Vance T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TELIDA B 
Évaluation :
5

Parking Lot Debri Needs To Be Removed.

Cary L  |  Premières impressions 
Évaluation :
5

Thanking you GUYS for GOOD SERVICE...

Telida B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eivan m 
Évaluation :
5

Great storage facility, exceptional staff.

BETTY A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan A  |  Déménagement en ligne 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LORRAINE E  |  Premières impressions 
Évaluation :
2

Driver side mirror was rusted in place making driving the unit difficult and unsafe. Whilst transporting furniture, it began to rain and the cabin of the truck started leaking and soaked our mover.

Ryan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell H  |  Expérience générale 
Évaluation :
5

I would like 24 hr access for myself and my friend in the system myself Jose F. Bernal and my friend Dana Biddle.

Dana B  |  Premières impressions 
Évaluation :
1

I used the unit for all of 2 weeks. In that 2 week period, 3 times the elevator had problems and didn't work. The last time was while moving out. My roommate got stuck on the elevator and fire department had to get her out. But we ended up being forced to leave the rest of our furniture as we were leaving the state that night and had no way to get the stuff without a working elevator. I moved out mid March and closed it all out with customer service. Now I'm still getting hassled for payment and late fees. Will NEVER USE U-HAUL AGAIN.

Tara F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariely g  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS H  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H 
Évaluation :
5

I had a unit here for almost 2 years and never had any issues! The staff was always friendly and helpful!! My things were always safe and I had whole 2 bedroom apartment in there that was never damaged. If I ever need storage services again, I will go here!

Luciano A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tianna w  |  Expérience générale 
Évaluation :
2

The lighting in both units I had for years never was resolved. In the past two years I did not feel SAFE AT ALL. The office hours of operation changed and started closing at 5pm instead of 7pm, And this was huge for me because I did not pay for 24 hour access! It has been extremely difficult to get access to anybody in the office, even with the new changed hours, and I was sick of it. I've seen people running a business out of their unit, but never said anything. Obvious drug deals taking place on the inside, and people sleeping in a storage. I do care about our homeless population, but this location has failed with safety and not being available during times posted on the door!. This is a violation of false advertisement. I will never rent with U-Haul storage again after this experience, And I feel I should've been compensated for never having lighting in my units for several years when they claimed there was an outage.

Corrine C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charlot m  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edmond S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline A 
Évaluation :
5

The young lady who help.me is an asset to your company professional and courteous

jimmy g 
Évaluation :
3

Trailer was dirty when picked up. This location has a locked gate which makes it difficult to pick up and drop off the trailer.

Steve V 
Évaluation :
5

This was my second time renting from y'all. I have had a great experience at this location.

Donna G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES K  |  Premières impressions 
Évaluation :
3

Computer was very slow . did not get a receipt was toid to come by the next day.

anthony w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy R  |  Déménagement en ligne 
Évaluation :
3

The only problem I had was I was charged twice!!!!!!!!!

Meshia G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edelso l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene D  |  Premières impressions 
Évaluation :
3

The elevator above my unit wasn't working. It was exhausting. I had to men I hired to help me thank goodness or I wouldn't of been able to do it myself. I had to tip them a large amount bc of inconvenience. I would of gave 5 stars if not for this.

Heather H  |  Premières impressions 
Évaluation :
5

5 Stars

Fresh u  |  Expérience générale 
Évaluation :
5

Great staff

Eugene C  |  Expérience générale 
Évaluation :
4

Marker lights wouldn’t work on the sides

Mark F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tonya f  |  Expérience générale 
Évaluation :
5

U haul attendant that handled the return was very pleasant and handled the return very professionally. The drop off site was clean and presented a nice appearance. Location was easy to access.

George H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel V  |  Premières impressions 
Évaluation :
5

Customer service at this location was impeccable

Kari C  |  Déménagement en ligne 
Évaluation :
4

No Comments

anthony w  |  Premières impressions 
Évaluation :
5

Very nice and friendly with good customer service

Clifford B  |  Premières impressions 
Évaluation :
5

Jardinay was FANTASTIC all the times we were there, helping us to select the right equipments and being always very gentle and attentive! She is definitely a valuable resource for U-Haul!

Claudio L 
Évaluation :
5

The u-haul representative was wonderfully helpful and knowledgeable. Her friendly service is a credit to you and an encouragement to return. Thank you so much. No one likes to move.

Michael R 
Évaluation :
5

The young lady was very attentive, professional and nice.

Randy A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
5

Awesome workers and customer service

DERRELL B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christopher c  |  Expérience générale 
Évaluation :
5

I had an amazing great experience with Debbie one of the office employees. She was very helpful, accommodating, and understanding of my situation. I would definitely rate her 10 out of five stars for her customer service. I believe she is a great asset to your place of business.

Cami S  |  Expérience générale 
Évaluation :
4

Nice people but mostly storage so very little room to park trucks.

Wendy B 
Évaluation :
1

The lady working was not very friendly, would not check out the rental at the moment. They charged me for fuel and I returned it with more than I was given. I brought it back 2 days early because I kept getting text messages stating they need equipment at this location. I still got charged full rate.

Jason H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro R  |  Expérience générale 
Évaluation :
3

My truck was not ready at 9am and I had a reservation

John P 
Évaluation :
1

Open sign was on but no one was there annd anll doors to office were locked. All spots in front of gate were taken except one, too cramped to park easily. Had to wait for someone who has a storage unit at the facility and follow behind them to park with space inside the gate.

John M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carolina C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jahaziel G 
Évaluation :
3

Dropped off after hours

David W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacoy R  |  Expérience générale 
Évaluation :
5

The trailer had a flat tire on the way back but the road side assistance was there pretty quickly to resolve it.

adam S 
Évaluation :
1

I reserved a storage unit in advance to unload my truck after a long-distance move from several states away. I checked on and confirmed my reservation the morning of check-in even. I got to the facility and was informed that they didn't have any storage units available and I would need to go to a facility across town in the opposite direction of my new home. The gentleman that assisted me was polite, but the whole thing was absolutely ridiculous and poor form on Uhaul's part. I drove for 2 days and expected my unit to be available, it should have been. I still don't understand why I was able to reserve a unit that didn't exist or why Uhaul would sell the unit out from under me without letting me know.

Breanna B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G  |  Expérience générale 
Évaluation :
5

I was very satisfied with the service I received from the staff at the office and the customer service line.

elizibeth s  |  Expérience générale 
Évaluation :
5

Staff is nice to work with.

terry R  |  Expérience générale 
Évaluation :
5

Good Service

Fresh u  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley g  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer J 
Évaluation :
5

Wish I had thought of using the storage when renting a truck. Sooooo easy!

John W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian A 
Évaluation :
5

The General Manager was very nice and helpful.

gloria l  |  Premières impressions 
Évaluation :
5

Great service

Jesus R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne R 
Évaluation :
1

The return location was not open for the return (it was after hours so this was expected) but there was no gate code given in advance and when I reached out to customer service, the code provided did not work. They could not get a code that worked and I had no where to park a 26ft truck overnight. The next day there was no one in the office when the office said it would I be open. It was inconvenient and disappointing.

JAMIE T 
Évaluation :
5

Danielle was very friendly and professional. She definitely helped to make my move less stressful as possible. All with a smile! Thanks Danielle

Amicia M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd R 
Évaluation :
5

In my opinion nothing. everything was fine.

DWAYNE L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W  |  Déménagement en ligne 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamar P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette C 
Évaluation :
5

Great customer service by the young lady who checked me in

Adam G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen T  |  Expérience générale 
Évaluation :
5

Just keep hiring people like Jarnay Dumas in Jacksonville Florida.

virginia d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jocelyn w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E 
Évaluation :
5

Super!!! :)

Vadim K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne B  |  Premières impressions 
Évaluation :
5

Very nice the people who attend there.

Roberto H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

felicia b  |  Expérience générale 
Évaluation :
1

If uhaul staff is not going to be able to be on-site for a return to location in the middle of the day then this should be the first thing flagged Prior to renting. Especially if it is an Web rental.

kevin c 
Évaluation :
5

Great customer service very knowledgeable thanks

Marshall P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lish A 
Évaluation :
5

The guy that helped me was very professional.

Ed T 
Évaluation :
5

Staff was friendly and welcoming

Lakisha F 
Évaluation :
5

I just want to say that my entire experience with Uhaul was very good. Each person I talked with from beginning to end was concerned about me being a satisfied customer. We did have a few things happen but they were taken care right away and we ended up having a move. Thanks so much for all your help.

elizibeth s  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark c 
Évaluation :
1

The lady who receives you when you go to rent does not treat you well. In my case, I don't speak much English. I feel the indifference and mockery for not speaking English. In fact, this last time I rented the van, they overcharged me and I decided not to rent uhaul anymore because they have lousy customer service. I don't recommend it to anyone.

reinier s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teana M  |  Expérience générale 
Évaluation :
5

FYI I seen the storage facility and the storage unit I was assigned to but I did not need it. I was approved for an apartment and spoke to someone in customer service.

sean j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lew A  |  Expérience générale 
Évaluation :
2

The elevator button was missing and several times i got stuck and had to wait for someone to call it down to get to my car.

Catherine F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aunterial W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea K 
Évaluation :
3

I really never used the storage building. I got it in case I needed it but I didn't. David Jackson

david j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth S 
Évaluation :
5

My experience has been great, good customer service over the months I rented my storage…thank you!

Christine V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA I  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B 
Évaluation :
3

The only thing or complaint I have with U-Haul is the disrespect that we received from one of your employees I don't know his name he just is a very tall African-American man that was on duty on the 2nd between the hours of 7:00 a.m. and 5:00 p.m. other than that my experience was very good and I will rent from U-Haul again either a truck or storage thank you have a blessed day.

Veronica H  |  Expérience générale 
Évaluation :
5

Very helpful

Tillman W  |  Premières impressions 
Évaluation :
5

The employees were wonderful and extremely helpful. The place was immaculately clean on a daily basis. I would highly recommend this facility to anyone. And I will gladly return if I have need of another unit

RUBY G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simone R  |  Expérience générale 
Évaluation :
4

I never had any issues with this facility. I appreciated tha clean restroom facilities.

ROLANDA P  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa B  |  Expérience générale 
Évaluation :
3

We've noticed in the last year or so that the upkeep has not been the same. We always had to search for a cart and sometimes would not find one. The elevator buttons are missing. We had to use a key or pen to push the button. We have never liked how we have to get out of our car to use the code to open the gate. And we did not want to pay more for a remote to keep up with. We never saw any employees except for the day we cleaned our storage unit out. A guy with a cart was sure to tell us we could not leave a broken frame. We knew that, we had to set it down to bring our cart full down and get a broom.

Kathleen E  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORENA C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B  |  Expérience générale 
Évaluation :
5

Everything is to my satisfaction.

Michaelena L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL G  |  Premières impressions 
Évaluation :
5

The employee that was on duty was Very professional, kind, courteous, friendly knowledgeable and pleasant with a smile. I felt such a Warm atmosphere as I entered the office. She greeted me with such warmth

margaret d  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MONEAK K  |  Expérience générale 
Évaluation :
5

Outstanding Staff. They need more money or at least a Christmas bonus. I observed them fix alot of problems for the customers on the phone when visiting the facility even when the customer is upset. They always try to resolve any problems before they get blown up. Ms. Jennings and Ms. Dumas Outstanding.

Donnie R  |  Expérience générale 
Évaluation :
5

I just was upset the unit was to small.

Danika C  |  Expérience générale 
Évaluation :
3

There is a rat in a box in the hallway and the smell is horrible. Someone needs to get it out or the smell will get into all of the items in the unit. Other than that the service is Great!

Mary T  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD P  |  Expérience générale 
Évaluation :
4

In the beginning there were flat bed carts to help move items. Several were available in the immediate area. Today, I spend 5-10 minutes hunting for one and usually cannot find one. I en up taking my own dolly. Office staff said they were all stolen or broken with no time frame to replace. Not a great ending.

Marcus D  |  Expérience générale 
Évaluation :
4

I had the unit almost 1 year and asked several times to have the light in my unit fixed but it was never addressed! But with that said it was the cleanest storage facility I have ever used.

Wendy L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B  |  Expérience générale 
Évaluation :
5

Ms Williams deserve a promotion. When I checked out, very nice and excellent service.

Kenneth S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terica s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

winston l  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty G  |  Premières impressions 
Évaluation :
5

Great job

VALERIE M  |  Premières impressions 
Évaluation :
5

My move in was great, however somebody blocked the entrance off with another U-Haul and caused kaos

Tamaria P  |  Premières impressions 
Évaluation :
5

Danielle was AMAZING and sooo helpful. I just moved from IL and when I called uhaul to book everything they screwed up my storage reservation and had me booked at the wrong place. Danielle jumped right in to save the day. I couldn't be more appreciative. The people at the actual facilities are great. But when you call Uhaul to book anything it's usually a mess. I'm truly Thankful for Danielle as she was a true lifesaver for me.

melissa d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronel L  |  Premières impressions 
Évaluation :
5

Tianna was very helpful for me and explained the process so well! I really appreciated her help and friendliness

Jennifer W  |  Déménagement en ligne 
Évaluation :
5

The Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.

EDWARD P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ON-IDEAS I  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony D  |  Expérience générale 
Évaluation :
5

Was very professional and customer service was great.

Joseph S  |  Déménagement en ligne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yolanda p  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audra B  |  Déménagement en ligne 
Évaluation :
3

Storage Unit I reserved wasn't available. I had reserved a first floor none climate controlled unit only to find out after driving in from out of state that it wasn't available. I was told they only had a climate controlled unit which was obviously more expensive. The climate controlled unit wasn't really necessary for me but I really had no choice at that point. I appreciate that they give you the first month free but with all the issues with truck rental followed by the storage unit I reserved being unavailable I wouldn't recommend u-haul to anyone.

Ryan L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg H  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janie J  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherrod S  |  Expérience générale 
Évaluation :
4

The prices are kind of high. Especially for the size of the units.

Treanilya C  |  Premières impressions 
Évaluation :
5

Keep up the Great 😊 Job 🎄🎁

OLGA K  |  Premières impressions 
Évaluation :
5

The rates were fair and competitive for the market

Marc J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNY N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery S  |  Déménagement en ligne 
Évaluation :
1

I had a damaged storage unit .There was one staff member that was nice...

Kumesia M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takria J  |  Premières impressions 
Évaluation :
5

Very very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her name

Machelle l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIF K  |  Premières impressions 
Évaluation :
4

Staff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.

Clinton L  |  Premières impressions 
Évaluation :
2

They were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.

lena H  |  Déménagement en ligne 
Évaluation :
3

Issue with truck. No one picked up when I called. Please call me at 954.554.6254.

Michael S  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN S  |  Expérience générale 
Évaluation :
5

Didn’t receive my promotion for one free month.

Yolanda G  |  Déménagement en ligne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PatrickPeaches B  |  Premières impressions 
Évaluation :
4

Other than the access hours without paying extra, it would be excellent.

marilyn o  |  Premières impressions 
Évaluation :
5

The owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.

KRISTAL K  |  Premières impressions 
Évaluation :
5

Always a wonderful staff at this facility. Would highly recommend!!

CHARLES G  |  Expérience générale 
Évaluation :
2

We found the staff to be unfriendly and unhelpful in general. Over the years we limited our interactions because it usually led to disappointment. However, the lady working on Sunday when we checked out was especially rude and condescending. We are thankful to never have to go there again.

Greg P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen L  |  Expérience générale 
Évaluation :
4

The storage facility in general was above average based on other storage units I've rented. And the office personnel were extremely professional and efficient. However, I would've liked more office hours, at least Mon -Sat. 9am to 5pm, primarily because of problems with entrance code.

Maria A  |  Expérience générale 
Évaluation :
5

The African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.

Mary S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN W  |  Premières impressions 
Évaluation :
5

The girl was very nice and helpful

Lakeisha C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J  |  Expérience générale 
Évaluation :
5

Tremendous professional service for 6 consecutive years.

JUAN V  |  Expérience générale 
Évaluation :
1

Needed an alternative name and telephone to sign up. Prefer to do this alone. Paid online and received a code that did not open the gate and a space that was already occupied. Credit card charged promptly but now still waiting on refund.

James H  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne C  |  Premières impressions 
Évaluation :
3

Bad customer service.

Sharon M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly H  |  Expérience générale 
Évaluation :
5

Cedric and his team rock and all deserve raises

KATHARINE L  |  Premières impressions 
Évaluation :
4

Property did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care of

Thornton C  |  Premières impressions 
Évaluation :
5

Friendly people

chris s  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard S  |  Expérience générale 
Évaluation :
1

keep trying to charge me when I told them I'm moving out!!!

Richard R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT O  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

francine P  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Coleman w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona B  |  Déménagement en ligne 
Évaluation :
4

There were roaches found in our items that were in storage after we got them out from there.

Andrew B  |  Expérience générale 
Évaluation :
5

Everyone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.

Kumesia M  |  Premières impressions 
Évaluation :
1

Online entry failed numerous times. Invalid access given. After hours drop off process was difficult website was not working no on site ppl available QR code on the door for after hours didnt work. Also was directed to 3 different uhaul facilities before we could even get a storage

Andre W  |  Déménagement en ligne 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachel M  |  Expérience générale 
Évaluation :
1

Roach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day

Joseph J  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlene E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSLEEN C  |  Expérience générale 
Évaluation :
5

The staff were courteous and professional all the time.

Kathy F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE D  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany M  |  Déménagement en ligne 
Évaluation :
2

When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.

Hilary S  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAVIER G  |  Premières impressions 
Évaluation :
5

The gentleman that checked me in is a great asset to your company!!

Tony B  |  Expérience générale 
Évaluation :
5

AAA+

Steven B  |  Expérience générale 
Évaluation :
5

Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm

JIM V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige F  |  Expérience générale 
Évaluation :
1

Called and thought issues was resolved for refund still haven't received it. Never was able to access storage or sign contract was a horrible experience having with storage

Toyia S  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tia b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derald w  |  Expérience générale 
Évaluation :
5

Extremely nice staff and easy to use.

Aaliaya P  |  Expérience générale 
Évaluation :
5

All of the above are great but if I leave in the middle of a rental you don't offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.

Christopher R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany t  |  Premières impressions 
Évaluation :
5

The employee that helped me (forgot his name) was very friendly and very helpful

Justin K  |  Expérience générale 
Évaluation :
5

Very professional Good pricing

James J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter b  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS C  |  Expérience générale 
Évaluation :
5

Very accommodating Thank you.

James J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dora R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S  |  Expérience générale 
Évaluation :
4

great job end to end

SYDNEY J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen W  |  Expérience générale 
Évaluation :
5

Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!

michelle r  |  Premières impressions 
Évaluation :
5

Courteous fast and easy

kumar s  |  Premières impressions 
Évaluation :
5

Gr8 Customer Service.

DAVID F  |  Expérience générale 
Évaluation :
5

Great customer service skills, always friendly and professional.

Ayeda s  |  Expérience générale 
Évaluation :
4

Attendant was very helpful.

Dawn D  |  Déménagement en ligne 
Évaluation :
5

Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.

Carla M  |  Premières impressions 
Évaluation :
5

Perfect service

April W  |  Premières impressions 
Évaluation :
5

The Ridgeway's run a tight business for U-Haul

Jane Y  |  Expérience générale 
Évaluation :
5

Competitive prices but would like to see better.

rob b  |  Expérience générale 
Évaluation :
5

very friendly staff, clean facility, easy access

KEITH P  |  Expérience générale 
Évaluation :
5

im familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!

Courtney R  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Antonio H  |  Expérience générale 
Évaluation :
5

Great staff, very helpful. Easy facility to use.

kaitlin w  |  Expérience générale 
Évaluation :
5

Very good

Ruthann J  |  Expérience générale 
Évaluation :
5

The clerk was helpful!

Valeria H  |  Premières impressions 
Évaluation :
5

Gr8 Service

DAVID F  |  Premières impressions 
Évaluation :
5

Great customer service !

Leidy m  |  Expérience générale 
Évaluation :
4

Aucun

Sylvia w  |  Premières impressions 
Évaluation :
5

Great customer service clean storage unit

Melany M  |  Premières impressions 
Évaluation :
5

I still have three business units. (Duval Teachers United)

BETTY T  |  Expérience générale 
Évaluation :
5

Used this facility for years have had no problems wonderful employees thank you

WANDA T  |  Expérience générale 
Évaluation :
2

Had to travel very far to get truck. Reservations help desk was very short and wasn't listening to my preferences.

Latoya Y  |  Premières impressions 
Évaluation :
5

the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.

Michael I  |  Expérience générale 
Évaluation :
4

friendly people

Sandra P  |  Expérience générale 
Évaluation :
5

Great service, friendly staff, clean units, easy access, convenient location.

George Z  |  Expérience générale 
Évaluation :
4

Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy

William R  |  Expérience générale 
Évaluation :
4

Nice people

Sandra P  |  Premières impressions 
Évaluation :
4

Trailer, RV parking storage could be better maintained.

DARREN P  |  Expérience générale 
Évaluation :
1

Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem

JOHN C  |  Expérience générale 
Évaluation :
5

Very helpful staff!

Kathleen h  |  Expérience générale 
Évaluation :
5

Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.

thomas b  |  Expérience générale 
Évaluation :
5

The management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here

K3 A  |  Expérience générale 
Évaluation :
5

The manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.

James K  |  Premières impressions 
Évaluation :
5

Keri was very helpful, courteous, and professional

William R  |  Premières impressions 
Évaluation :
5

Great it’s always a pleasure

Tiffany T  |  Expérience générale 
Évaluation :
5

Keri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.

Robert M  |  Expérience générale 
Évaluation :
5

Really good service! Nice and helpful staff.

Paola E  |  Premières impressions 
Évaluation :
5

Staff very friendly and helpful.

JOYCE R  |  Expérience générale 
Évaluation :
5

Front office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!

PAUL S  |  Expérience générale 
Évaluation :
2

Very crowded and disorganized

gary s  |  Expérience générale 
Évaluation :
5

Thank you so much. I was very pleased

summer c  |  Expérience générale 
Évaluation :
5

The uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.

Stephanie W  |  Expérience générale 
Évaluation :
5

Great company to do business with

Lisa H  |  Expérience générale 
Évaluation :
4

Service is very good

Coleman w  |  Premières impressions 
Évaluation :
5

The staff was great making sure that I had everything I needed.

ANTHONY D  |  Expérience générale 
Évaluation :
5

The couple that are in the office are wonderful.

Patrice N  |  Expérience générale 
Évaluation :
5

They were an amazing help, thanks, God bless.

Freddie H  |  Expérience générale 
Évaluation :
5

Exceptionally friendly and helpful staff

Todd S  |  Expérience générale 
Évaluation :
5

Very nice staff!

Denise O  |  Expérience générale 
Évaluation :
5

Great customer service .

Stephanie W  |  Réservation 
Évaluation :
5

The owners are wonderful and very helpful.

Lisa N  |  Expérience générale 
Évaluation :
5

Very professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.

Randy D  |  Réservation 
Évaluation :
4

Our experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.

sylvia m  |  Expérience générale 
Évaluation :
5

I'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.

William C  |  Expérience générale 
Évaluation :
5

This is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It's safe and well maintained.

james w  |  Expérience générale 
Évaluation :
5

Wonderful people...akways willing to help!!!

TERRY W  |  Expérience générale 
Évaluation :
4

I liked my rental, everything was good even when i came to check up on things

sakiyah j  |  Expérience générale 
Évaluation :
5

They have best customer service 👌👌👌👍👍👍👍

CHANTAL N  |  Expérience générale 
Évaluation :
3

Rates increased every year

ROBIN G  |  Expérience générale 
Évaluation :
5

Staff is very friendly, quick and efficient.

Adriane W  |  Expérience générale 
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