Customer Reviews for U-Haul Moving & Storage at Truman Farms
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

Woman who called was very friendly and helpful. Appreciate having someone who is willing to answer questions and understanding about the stress of moving.

Évaluation :

4

The only problem I had, was with the website and app. I could never figure out how much I owed and when it was due, so I had to call and ask every single time along the way.

Évaluation :

5

Ty for excellent customer experience!

Évaluation :

4

One issue I have is the sliding door sometimes gets stuck and won't open or stays open. The manager is impossible to get ahold of or contact. The contact number shown for him on the door is disconnected. Everything else has been great. It's convenient to be able to go in and out whenever you need to. It's always a good temperature inside and it's so nice to have a restroom available.

Évaluation :

5

Excellent way to move across the country. Highly satisfied.

Évaluation :

5

Really liked the new style containers - the interior tie down hooks were much appreciated and useful. Everything went super smooth, and I'll be doing this again in about 4 months to move my daughter

Évaluation :

5

I will recommend U-Haul to all of my friends .

Évaluation :

5

Thank you for keeping my belongings safe.

Évaluation :

5

Everyone that I encountered during my move from Kansas City, to Columbia which was frought with stress to begin with was polite, understanding and helpful. I would recommend anyone I know to use your services.

Évaluation :

5

Merci

Évaluation :

5

I would choose this facility and location again! It was immaculate and in excellent condition! The only thing that I did not like was the length of the walk to my specific unit! That may have been because I am older, but they did have carts at the front to put boxes, etc. on so that you coould wheel them to the unit! That was a plus! Also, the staff was very helpful and friendly! I give U-haul 5 stars!

Évaluation :

5

Can't recommend Uhaul enough. The customer service across the board is top notch. More companies would do better to follow their lead!

Évaluation :

4

Na

Évaluation :

5

Rachel has been very busy helpful with all of our needs. You lucky to have her as an employee!

Évaluation :

5

Overall a very pleasant experience from start to finish. I will definitely recommend U-Haul at every opportunity. Thank you for an overall job well done.

Évaluation :

4

I researched your service prior to selecting. The "knock" from what I reasearched is the communication can be wonky... I experienced that. All in all I am pleased with the end result of my move. All received in good order.

Évaluation :

5

Tonya and Adrian, and the schedulers were all wonderful. The entire experience was appreciated.

Évaluation :

5

Your website takes a very long time to load. It also displays information inaccurately, such as dates and times. It especially shows pricing incorrectly as well. It was a constant guessing game about dates and fees.

Évaluation :

5

I've rented from U-Haul since the early nineties when I moved from NJ to WA state. The customer service has been consistently good over decades. I'm a U-Haul fan. Thank you.

Évaluation :

4

I left 24 August and have called Uhaul several times wanting to close the account. All the agents would say yes it's closed. Promise to send me an email of confirmation. It was only confirmed after 4th call. U-Haul tried to take monthly payment for a storage And I had left. Glad it's closed finally

Évaluation :

5

The staff was very nice & helpful.

Évaluation :

5

The service was terrific at every step. We were rescheduling a lot, and the process was easy and people very friendly and efficient. The delivery of the boxes to us to pack, as well as the delivery of boxes to us as packed was as expected, or better, thank you. The issues I would say to work on are these... (1) the first three boxes we ordered were OLD PLYWOOD and barely would close. We had to work with opening and shutting these for 2 months as we slowly packed, which was very aggravating. As well, they were musty and now all of our items smell as we unpack them. (2) the last 3 boxes we received were aluminum, and MUCH better as far as the construction of them, and our ability to open and shut the doors... but one of them had a prior water issue, and those items we packed in there also smell musty. But, overall, this experience has gone MUCH BETTER than we expected, and we would use and recommend this service to others, so thank you.

Évaluation :

5

Great service!

Évaluation :

4

My access code wouldn't work which was an issue, as I am in a time crunch and have to get my things into storage. It was no one's fault, i believe it was/is a system problem. The employees from csr on the phone to the managers in person were so great in helping and trying to get me into the building, I'm just hoping my access code works now

Évaluation :

1

Sarah at the call center or Lakewood ubox location was unprofessional giving me excuses such as one of the delivery drivers is 9 months pregnant and claiming the driver text me to let me know that they were in the way at 1130am. I finally got that text at 4:30pm. The driver told me the texting system has not been working and she has told the call center this. Prior to this, every time I have called in I get different information about the same thing or process. This equates to poor training of the call center staff or quality control of that staff.

Évaluation :

5

I had to change my unit the day of the move due to there being a large support beam in the middle of the unit. The change was VERY fast and easy. My only suggestion, corporate offices of UHAUL should note somewhere online when a unit has a beam in it, discount the price and at the very least allow the customers make an informed decision, especially when booking online from out of state. OVERALL, THE GRANDVIEW LOCATION STAFF was absolutely perfect!

Évaluation :

5

It was my first time using UHAUL boxes, service was great.

Évaluation :

5

The two ladies that delivered the container were very helpful and nice!

Évaluation :

4

The storage location is really NA as I never went there. The pods were delivered to my location and UHaul provided help to unload,

Évaluation :

3

The alarm keeps going off and then goes off after you let in and open storage unit

Évaluation :

5

A customer service

Évaluation :

3

It was very unclear how to "check in" vs "unlock" the doors. I went to the main office, and it got no clearer. I ultimately figured it out on my own. (One scanner is for checking in, which must be done before using the other two scanners, to unlock. Then you have to check out again at the first scanner.)

Évaluation :

5

The team took extra time to place the pods in the best location on my driveway. The team was on time for both pick up and drop off. They did a great job.

Évaluation :

5

A TRASH BIN IS NEEDED. ALL ELSE WAS EXCELLENT

Évaluation :

5

This was a nice, quiet pickup! Thank you!

Évaluation :

5

Uhaul has been 1 of the best move & storage experiences in my life the costumer service was a 10 & the people experience was an 11!

Évaluation :

5

It would be much better if local phone did not ring over to corporate. After calling the local number a number of times, it rolled over to the national number and I spoke to a nice corporate customer service person, but they were unable to reach the local number while I was on the phone. So I decided to walk in to local location and talked to a very helpful lady at he front desk and she called the storage location and and the boxes were available as promised.

Évaluation :

1

The reservation was canceled, the unit was never used

Évaluation :

5

All the staff in Springfield Mo, in Kansas City Mo as well as over the phone were very helpful and pleasant and treated me with the utmost respect. I feel that there is no task that they didn't help me with, they understood my situations and came through for me accordingly and I truly appreciate them for their hard work and understanding which this move has created for me. So thank you all so much.!

Évaluation :

5

It was an excellent experience dealing with U Haul. Would highly recommend. You made the move 1800 miles a great experience. Merci.

Évaluation :

5

Working with the Grandview office was one of my best UHaul experiences. I've used UBoxes for five different moves and this group, particularly Rachel, were outstanding. Very helpful, super friendly even when dealing with multiple reschedules, and prompt both at delivery and pickup. Wish all UHaul locations were like these guys.

Évaluation :

5

It was perfect and so happy woman were doing the jobs

Évaluation :

1

Communication when it came to my access code not working as well as even trying to contact management during and after hours was terrible. I had no luck. So i had to extend thw uhaul truck on top of that after 48 hrs I still was not able to get in which ultimately led to me having to get rid of all of my belongings. Highly unsatisfied when it comes to the customer service and experience all together. Really hoping I can get a refund on both services.

Évaluation :

5

excellent service. Thanks

Évaluation :

1

After 4 days I still do not have immediate access to my unit and have to wait on someone to let me in during business hours only! Pretty inconvenient

Évaluation :

5

This location is awesome, the staff is friendly, prompt and kind. We liked this way of moving things ourselves, but also not getting worn out by tring to do a long distance move in 4 days with a big truck. We were able to pick up each box, load at a reasonable pace and now that we are to our new location we are picking the boxes up one at a time getting items to where they belong. The boxes are easier to load than trucks, come with 24 furniture pads so lots can get packed in tight! As far as we can tell nothing shifted in the move. :)

Évaluation :

5

The team delivering and picking up the boxes was great about carefully placing the boxes even when I didn't have ideal spots and they took great care of my stuff.

Évaluation :

2

There were insects in my stuff

Évaluation :

4

The office on 121st Blue Ridge should have a sign to inform customers to report to the 105th & Blue Ridge location. I drove around after reserving the space and finally decided to go to the other location. There was a very nice gentleman who assisted me as I was in distress from the situation I was in.

Évaluation :

4

The only hiccup is that I was charged rent for the ubox container because there was a delay in picking up the ubox from my home (not because of my schedule but because of u-haul's schedule).

Évaluation :

5

Their customer service is 10/10!!

Évaluation :

5

Perfect plus the price was in line.

Évaluation :

5

I very much appreciate all of the kindness, support and quality service from UHaul. Especially at this time.

Évaluation :

5

The whole process was amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have already told multiple people about it who now are using this service. The ONLY ISSUE is that I got multiple emails saying that said I have to approve some terms. Spent a ton of time on the website looking for what I had to approve, and then called in and they said that was only for California. It should state this, as it was confusing and wasted my time.

Évaluation :

5

Great service and great communication!

Évaluation :

4

Considering we chose to move during a holiday weekend things took a few days longer than expected, but that was our week and to be expected. Thanks Ken ALL 3 of the pod delivery & loaders & pick up staff were outstanding people. A wonderful representative of the UHaul family or team. Thank you Ken

Évaluation :

5

Hands down one of the best experiences, I have had with any service company. They are outstanding in the customer service, coordination of Ubox delivery and pick, stellar communication, reps are knowledgeable, kind and respectful all over the top. The operation was seamless from the start to finish. Believe me, you will not be disappointed by using U-Haul services.

Évaluation :

5

The staff there is like family to me!

Évaluation :

5

This was a very positive experience for me. I was able to communicate with a human being and was given accurate information. I would recommend for a destination move.

Évaluation :

5

Great facility Like the 24hr access Employees are friendly & ready to assist

Évaluation :

4

No improvements needed

Évaluation :

5

Great delivery and pickup crew.

Évaluation :

1

I was told to call moving help directly to change me order from 2 uboxs to 1. I was never able to get any help despite numerous phone calls emails and chats. Absolutely horrible service. I was overcharged and have been told there is nothing that can be done. This is the worst moving experience ever.

Évaluation :

1

I NEVER HAD A STORAGE UNIT WITH YOU GUYS!!!!!!

Évaluation :

5

EXCELLENT service from start to finish. Great communication and great staff in Kansas City and in New Jersey. Merci

Évaluation :

5

Received a free month with a truck rental. Was a perfect space to store things during my moving transition. The 24/7 access was the most convenient perk.

Évaluation :

5

Great staff, friendly and helpful, at first would be an easy job but it turned out great as my move in experience. Would recommend my friends positively.

Évaluation :

5

As long As I dealt with the Manager there was no problems two many Indians

Évaluation :

5

Everyone was helpful!

Évaluation :

5

Fantastic storage and service. Highly recommended. Thank You

Évaluation :

3

There was no communication between UHaul corporate and this local location to have my UBoxes ready when me and the movers arrived. I was also very dissapointed to learn that after paying that there was no truck in this location to deliver. However, upon arrival there was a truck sitting in the parking lot that could have delivered. Instead, I had to pay $1900 to have movers move the contents of my 6 UBoxes. Very disappointed in being lied to. Will never use Uhaul again.

Évaluation :

5

Wait times are a little long if you have questions. Staff knowledgeable and friendly when you get through.

Évaluation :

1

I was extorted at the last minute. I booked movers to help unload a u-pod several days in advance. Over the next few days, I coordinated back and forth with the movers. When the day came and the movers went to pick up my u-pod from the facility, my order was "mysteriously" cancelled (I did not cancel it), and suddenly I had to pay over an additional $300 in order to get my stuff. The movers said unless I paid it right then, after they had already hooked my u-pod up to their truck filled with my family's belongings, they would leave it there, and I would be on my own with no ability to move it here after a cross-country move. This is unacceptable and I expect a refund for my entire amount.

Évaluation :

5

The overall service was Flawless! The delivery arrived earlier than expected and will certainly recommend and use again if needed!

Évaluation :

5

I was incredibly impressed with the communication and timeliness of the entire process. I've already recommended this to several people. Thank you making this such a great experience!

Évaluation :

5

Good communication throughout the moving process.

Évaluation :

5

Using UHaul U-Box was very simple and easy to use. This location was very good to work with and would recommend them to anyone.

Évaluation :

1

Horrible service. I had no lock in my unit. And nobody has responded on the call. I'm irritated I came with a truck full of stuff and received no lock ! And empty pack !

Évaluation :

5

Dropped off on a Sunday after hours and received a call on Monday to confirm the return process was completed. Great customer service!

Évaluation :

5

The service was great. The billing was a bit confusing and the .website was hard to navigate. I have used u-box several times and have always had a good experience.

Évaluation :

5

You all did a great job

Évaluation :

5

Excellent all the way around!

Évaluation :

1

No comment some of the staff was great and helpful but alot of the time they are not trained to help a person . You have to wait for management to assist you . They need to get it together at this location. I moved my stuff to and another location due to they would not supple with another space . This was very inconvenient for me

Évaluation :

1

This has been the worst experience moving ever. Uhaul was very unorganized everytime I called I could never get anyone on the phone. The storage unit that I was told was for a 2 bedroom home was not true. I could not fit my furniture into the unit. The tow dolly I rented with my truck had a blowout on the highway and it damaged my vehicle. I will never us this service nor advise ANYONE to use Uhaul. I moved here from Louisiana due to Hurricane Ida and all the trouble I had with Uhaul made my move even more stressful. Everyone I get on the phone from a headquarters can't help me it's been a total disaster. I had to move my thing into a outside unit when I need a climate control unit, which you all don't have to fit my furniture. I am very disappointed in the services I received. Very poor service.

Évaluation :

5

Both team members that dropped off my pods originally and picked up were very friendly and helpful!

Évaluation :

5

Honestly too many furniture pads, but overall extremely happy with the entire process! The delivery people were fantastic, fast and friendly. My items looked exactly as we stored them and again so flexible throughout to deliver and pick up! Would absolutely recommend to anyone!

Évaluation :

5

Mr.Lester was an excellent customer service at my location very professional so if I needed or family or friends I would recommend that place thank you all for good service 🦋

Évaluation :

3

There needs to be an easier way to get a hold of a U-box customer service representative. I was on hold with 4 different people for almost an hour before I was transferred to the correct department because an empty u-box was delivered instead of the one we rented with our stuff in it.

Évaluation :

5

Needed a unit fast. The experience was great from reserving to completion

Évaluation :

5

Elizabeth was awesome!!!!!!

Évaluation :

2

Our experience with uHaul was less than satisfactory. Contact thru the phone line is way to long to speak to a representative to receive information of any kind. There was not enough staff at either the pick up location in Missouri or the delivery destination in Fort Myers FL. The service at both locations was deplorable,, not enough employees to be helpful and long waits. Also the delivery location for pick up in Florida was sent to a different location than we had contracted for, which was an hour north of our assigned destination. The morning of the pickup we experienced another long wait time. We were then told that was the pod had been hit by a semi truck overnight. The pod was damaged and at our arrival the entire contents of the pod had to be removed by a crew and reloaded into another pod for us to move the unit. That delayed our pick up by almost 2 hours and we had no idea if any damage was done to the contents. At this time we are still trying to open all boxes to assess any damage done to contents.

Évaluation :

5

My overall experience from start to finish with U-Haul was very stressful and unorganized on U-Haul's part. I called customer service multiple times over the course of 4 months, and every representative I talked to didn't seem to know the correct answer to give me. Each time I called to move forward with my move process (confirming the U-Box loading facility, getting my U-Box scheduled for shipment, arrival date, etc.), the representative I talked to said the last one I had talked to had given me the wrong answer, and this continued throughout my whole move. My box arrived safely, but the entire process was a very negative experience and I don't think I would use this again.

Évaluation :

1

I never rented from this location and was charged 3 separate times by Uhaul in the span of a week for a unit I had used in a different state and was already done with, and have still had only one payment credited back to me.

Évaluation :

5

Awesome People To Work with your individual Problems!!! Colleen, you are AWESOME!!!!! Cristina, Awesome

Évaluation :

5

You guys were great and affordable and I thank you all The crew here in Columbia was fantastic

Évaluation :

4

For some reason one of my boxes had no lock on it when it was brought to me - I had just purchased a second lock for me to use. I know I placed a lock on each unit but only one lock was in place.

Évaluation :

2

Could not access facility. Staff was helpful but said had been having problems for a while. Another customer had no trouble with his access code. Either there is a technical problem with the code readers or a training issue with setting up new customers.

Évaluation :

4

Very friendly staff!!!!!!!!!

Évaluation :

5

Great experience

Évaluation :

5

Staff at this location are the best!

Évaluation :

2

The staff was friendly & helpful when you could actually get someone to answer the phone or call you back. I tried for 2 weeks (different times of the day) calling & the call center has records of me trying to reach someone.

Évaluation :

5

I had a couple of major logistics issues & the Uhaul at Truman farms were excellent at helping me solve those issues They Rock!

Évaluation :

5

Very clean, and loading cart was always available. Never had any issues.

Évaluation :

5

The staff at this location was amazing they made a horrible moving experience a lot better,did everything they could to make sure we were taken care of would recommend this store over any other one in KC THE Best!!!!

Évaluation :

1

I'm giving this facility 1 star based on one factor. I ordered a certain size & they failed to mention they were giving me a smaller size plus another size to "add together" . Then they only gave me ONE room number. It took 3 trips to find this out. On top of it I lost my 1 month free because I cancelled my Uhaul rental truck (went with another company) BECAUSE UHAUL DID NOT HAVE MY RENTAL TRUCK (I needed a 26' and all they could come up with at time of pick up was a 15' while moving from a different state.) That's not my fault yet I was done wrong every step of the way by UHaul.

Évaluation :

1

I visited the office location one week prior to actually moving in. I selected and paid for a storage unit then. When I arrived at the storage facility to move in, I did not have access to the location. We pressed the help button because we had no idea what was going on. The person on the other end was rude in their communication with us. They ASSUMED that we did not have access due to non-payment and said we needed to come to the office location to get things straightened out. We attempted to get more information about what they specifically needed from us and asked for their name to make sure we spoke to the same person. They hung up on us and would not answer the phone when we pressed the call button again. When I arrived at the office, I asked for a manager. Another employee, who was not a manager, attempted to help me but found nothing in the system at all. The manager said he would help when he was finished with the person he was working with. I recognized his voice as the rude person from the help call button. The more appropriate thing was probably to have the employee finish with them if it was not an issue a manager specifically needed to handle. When the manager did finish and being helping me, he found that the issue was on their end which made it extremely rude that he said the issue was non-payment which was not true at all. He also told a young,black woman who had been nothing but helpful that it was something that she had done. It's completely fine to teach employees but the delivery was rude and seemed more like pointing blame than helping her learn. As a patron, I was offended by the way that was handled. The manager did get everything fixed. As he was giving me the first month free, he acted as if he was doing me a favor. In reality, I was entitled to a free month because I had rented a Uhaul truck and a free month of storage is part of the current promotion. Additionally, neither time that I visited this Uhaul location was I offered recurring payments or online account setup for my storage unit. I had to ask for recurring payments to be set up on my credit card. This is poor customer service in general. Every customer who gets a storage unit should be offered recurring payments and told about online account setup. I have used this Uhaul location numerous times in the past and never had a problem. With this one experience, I have a hard time considering recommending this location to any or using it again largely due to the manager's actions. I can understand and empathize with an employee who is learning making a mistake. What I have the issue with is how the manager originally spoke to my family and I as well as how he spoke to the employee who made the mistake.

Évaluation :

5

Shaun and his team were great!

Évaluation :

1

Went to pick up storage unit information & Unit# & it wasn't in the he computer as promised. Code that I picked & guy put into the system would not release the lock at the storage building. Would not have been able to get in if one of the doors had not been unlocked. Could not get anyone on phone from location we contracted with, etc. Lastly, called on a Saturday evening about 6:15 p.m. A lady answered & said she was not at the Blue Ridge U-Haul Truck Rental location where we contracted with but she'll send them a message to call me back that day. The lady did say at that, they open up at 9 a.m. on Sundays. We never got a call back that Saturday or any other day. That Sunday, no one was at business location at 9:45, nor 10:30 when husband stopped by there to return the key after emptying out our storage unit. We haven't heard from anyone until now, receiving this survey! Cannot resolve dispute before leaving this survey feedback if we cannot contact anyone. We have made several attempts. Now, maybe they'll contact us at 816-868-1164.

Évaluation :

5

The personnel at Truman Farms Uhaul were top notch. The team adjusted to what was needed and created a welcoming environment. Superior rating.

Évaluation :

1

U-Haul did not have a unit# for me but took my over the phone payment. Day to use storage, the code to-date still doesn't work. One of the doors mysteriously just opened. While unloading furniture, the doors started locking. Therefore someone had to stand at door to let movers in. The U-Haul employee asked how many rooms of furniture, I told him and he still recommended a unit too small for everything. Leaving us to either rent another unit or give away to the "share" corner. We had to pick the share option being I couldn't get anyone to pick up phone when storage person I got on phone first told me I had to call U-Haul office instead.

Évaluation :

5

My experience was great and I have no complaints what so ever, I will recommend UHaul storage to all that I know seeking storage,

Évaluation :

5

This was a great facility with very helpful staff. My only issue was there lack of availability. We arrived from out of state with our free month coupon and they didn't have a unit a unit available.

Évaluation :

5

Awesome friendly crew. Thanks for being so nice After my long distance move.

Évaluation :

1

I made reservations and nothing went right. Scheduled to pick up truck and no truck, then had to pick one up that was far away. Spent 4 hours of my truck time on my phone trying to get help.

Évaluation :

5

All went well!

Évaluation :

5

I love it

Évaluation :

5

The young man attending to customers was working alone and did an excellent job of managing a very busy morning!

Évaluation :

5

The U-Boxes were the perfect size for our move and fit in our narrow driveway (approximately 7' wide). Pricing is great, the boxes arrived on time for us to load and were delivered when we requested.

Évaluation :

5

Delivery and pick up person was GREAT!!!!!

Évaluation :

5

Fast, responsive, courteous, and straight up legit. I will do business again when making my move back home after graduate school. = )

Évaluation :

5

It was a great experience from Arizona to Grandview Missouri with no scratches or anything broken. I would recommend to others… thanks u-haul!

Évaluation :

4

The guys at the office could have been more helpful, only one offered to help.

Évaluation :

5

👍

Évaluation :

5

Uhaul moved me with Uboxes from Florida to Kansas. This entire process when off without a hitch. I recommend Uhaul Uboxes for moving to anyone. Their packing boxes are the way to go as well.

Évaluation :

4

Good service.

Évaluation :

1

The U Haul service guy has a very bad attitude and very disrespectful. I will never go back to that location.

Évaluation :

1

The guys at my drop off point are morons rude and don't no what's going on or really care was ran around from one place to another3 different uhaul places each time uncalled for

Évaluation :

1

Worst customer service experience I have ever had thanks to Nate Felix and Jamie. I would not recommend them to anyone and will not be using their services in the future.

Évaluation :

5

Used your UBox service and while there seemed to be some confusion/hesitation about this service by first line personnel, but everything was delivered & picked up on time. price was very reasonable.

Évaluation :

5

Everyone that worked there was really nice and helpful. They gave me directions to the storage. Everything at the storage was neat and clean. Great job Guys.

Évaluation :

5

The U-Haul Storage facility staff where very helpful. My U-box mover was a no-show and the facility staff were patient while I found another mover.

Évaluation :

5

Can't rate facility- storage box delivered & picked up. In spite of construction making delivery difficult, the woman did a great job. Follow up was great. Price was right. Moving help great idea.

Évaluation :

4

Apart from the electronic gate not working that delayed our daughter 2 hours to access the unit, everything was smooth and easy. Great concept and nice location.

Évaluation :

5

I used a uhaul box not the facility. My experience was very positive. I would recommend uhaul box to my friends.

Évaluation :

5

U-Haul staff that dropped off my boxes was informative and helpful, including moving the U-boxes to exactly where I needed them. She was able to answer all of my questions.

Évaluation :

5

U haul made our moving very easy.

Évaluation :

5

People there went above and beyond the call of duty to help us with our move. Giving us notice of arrival and plenty of time to unload our u boxes. Then pick up was a breeze. Thanks for Great Service!