I'm giving this facility 1 star based on one factor. I ordered a certain size & they failed to mention they were giving me a smaller size plus another size to "add together" . Then they only gave me ONE room number. It took 3 trips to find this out. On top of it I lost my 1 month free because I cancelled my Uhaul rental truck (went with another company) BECAUSE UHAUL DID NOT HAVE MY RENTAL TRUCK (I needed a 26' and all they could come up with at time of pick up was a 15' while moving from a different state.) That's not my fault yet I was done wrong every step of the way by UHaul.

I visited the office location one week prior to actually moving in. I selected and paid for a storage unit then. When I arrived at the storage facility to move in, I did not have access to the location. We pressed the help button because we had no idea what was going on. The person on the other end was rude in their communication with us. They ASSUMED that we did not have access due to non-payment and said we needed to come to the office location to get things straightened out. We attempted to get more information about what they specifically needed from us and asked for their name to make sure we spoke to the same person. They hung up on us and would not answer the phone when we pressed the call button again. When I arrived at the office, I asked for a manager. Another employee, who was not a manager, attempted to help me but found nothing in the system at all. The manager said he would help when he was finished with the person he was working with. I recognized his voice as the rude person from the help call button. The more appropriate thing was probably to have the employee finish with them if it was not an issue a manager specifically needed to handle. When the manager did finish and being helping me, he found that the issue was on their end which made it extremely rude that he said the issue was non-payment which was not true at all. He also told a young,black woman who had been nothing but helpful that it was something that she had done. It's completely fine to teach employees but the delivery was rude and seemed more like pointing blame than helping her learn. As a patron, I was offended by the way that was handled. The manager did get everything fixed. As he was giving me the first month free, he acted as if he was doing me a favor. In reality, I was entitled to a free month because I had rented a Uhaul truck and a free month of storage is part of the current promotion. Additionally, neither time that I visited this Uhaul location was I offered recurring payments or online account setup for my storage unit. I had to ask for recurring payments to be set up on my credit card. This is poor customer service in general. Every customer who gets a storage unit should be offered recurring payments and told about online account setup. I have used this Uhaul location numerous times in the past and never had a problem. With this one experience, I have a hard time considering recommending this location to any or using it again largely due to the manager's actions. I can understand and empathize with an employee who is learning making a mistake. What I have the issue with is how the manager originally spoke to my family and I as well as how he spoke to the employee who made the mistake.

Shaun and his team were great!

Went to pick up storage unit information & Unit# & it wasn't in the he computer as promised. Code that I picked & guy put into the system would not release the lock at the storage building. Would not have been able to get in if one of the doors had not been unlocked. Could not get anyone on phone from location we contracted with, etc. Lastly, called on a Saturday evening about 6:15 p.m. A lady answered & said she was not at the Blue Ridge U-Haul Truck Rental location where we contracted with but she'll send them a message to call me back that day. The lady did say at that, they open up at 9 a.m. on Sundays. We never got a call back that Saturday or any other day. That Sunday, no one was at business location at 9:45, nor 10:30 when husband stopped by there to return the key after emptying out our storage unit. We haven't heard from anyone until now, receiving this survey! Cannot resolve dispute before leaving this survey feedback if we cannot contact anyone. We have made several attempts. Now, maybe they'll contact us at 816-868-1164.

The personnel at Truman Farms Uhaul were top notch. The team adjusted to what was needed and created a welcoming environment. Superior rating.

U-Haul did not have a unit# for me but took my over the phone payment. Day to use storage, the code to-date still doesn't work. One of the doors mysteriously just opened. While unloading furniture, the doors started locking. Therefore someone had to stand at door to let movers in. The U-Haul employee asked how many rooms of furniture, I told him and he still recommended a unit too small for everything. Leaving us to either rent another unit or give away to the "share" corner. We had to pick the share option being I couldn't get anyone to pick up phone when storage person I got on phone first told me I had to call U-Haul office instead.

My experience was great and I have no complaints what so ever, I will recommend UHaul storage to all that I know seeking storage,

This was a great facility with very helpful staff. My only issue was there lack of availability. We arrived from out of state with our free month coupon and they didn't have a unit a unit available.

Awesome friendly crew. Thanks for being so nice After my long distance move.

I made reservations and nothing went right. Scheduled to pick up truck and no truck, then had to pick one up that was far away. Spent 4 hours of my truck time on my phone trying to get help.

All went well!

I love it

The young man attending to customers was working alone and did an excellent job of managing a very busy morning!

The U-Boxes were the perfect size for our move and fit in our narrow driveway (approximately 7’ wide). Pricing is great, the boxes arrived on time for us to load and were delivered when we requested.

Delivery and pick up person was GREAT!!!!!

Fast, responsive, courteous, and straight up legit. I will do business again when making my move back home after graduate school. = )

It was a great experience from Arizona to Grandview Missouri with no scratches or anything broken. I would recommend to others… thanks u-haul!

The guys at the office could have been more helpful, only one offered to help.

👍

Uhaul moved me with Uboxes from Florida to Kansas. This entire process when off without a hitch. I recommend Uhaul Uboxes for moving to anyone. Their packing boxes are the way to go as well.

Good service.

The U Haul service guy has a very bad attitude and very disrespectful. I will never go back to that location.

The guys at my drop off point are morons rude and don't no what's going on or really care was ran around from one place to another3 different uhaul places each time uncalled for

Worst customer service experience I have ever had thanks to Nate Felix and Jamie. I would not recommend them to anyone and will not be using their services in the future.