The communication was nil, caused me to Have to back track and add a day to our move, and 100 miles, was not informed the storage was different from drop off location. Couldn't get anyone to answer until next day.
CHRISTIE H | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Waco Dr
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff treated our situation with great care and understanding!
JAY MThe reason i rented at the Waco Drive location was that i don't like how i was treated at the Woodway location (which is way closer for me ) The GM was Rude and grumpy . The GM at Waco Dr. friendly , funny , helpful , will go back there anytime . Great guy .
RONALD DAmy and Curtis went above and beyond to help me with my rental. I will definitely rent from this location again! Excellent customer service!!
CARMEN DAlways use this location, use to be employed at the main location about forty years ago.
GREGORY HProfessional staff and dropping the trailer was very easy and quick.
GEORGE SQuick check out and check in - equipment was clean and ready to go
MARK ZCurtis went out of his way to help me. Very professional and curtious. He not only helped me but carried boxes and packing supplies out to the car for another lady. I will use this location because of him. Thank you! Excellent job Curtis!!!!!
CLAUDETTE RCurtis went above and beyond to help us connect and safely load our vehicle. His customer service was excellent.
MICHAEL HAn excellent experience all the way around. The guy that helped me, both when checking out and checking in, was wonderful. When I called regarding late check-in, the people I spoke with were also so kind and helpful. I don't have a single negative comment or constructive criticism -- it was a very easy and pleasant experience.
Shannon TCurtis was SO helpful. I really appreciate how he helped me with the trailer we rented.
LORI EGreat job multitasking and taking care of each customer in the store that day. Kiddos goes out! Thanks again Ana.
mike k | Premières impressionsAwesome experience returning
Tom MThe new management needs training and is short handed employees. There needs to be more u haul locations with full services like this one
DERREL JGood group, a little short handed.
CHARLES JAucun
ASHLEY ACustomer service was/is second to none. I have used this location multiple times and love the service provided.
TROY Vnothing
pearleana CPoor customer communication, judgmental and unfriendly from the start, and charged me for an extra day when I brought the truck back before noon, clean, and with more fuel than I started.
JOHN FNo suggestions. Everything was great - equipment, people, etc.
DONALD Pnothing
KIRITKUMAR PThe staff were extremely helpful and friendly!
MICHAEL VNo improvements needed
LINDA SFix the absolutely terrible storage rental portion of your business.
Elizabeth EExtremely long wait (45 mins at the store) and trailer tie down strap was broken and had to be replaced! When returning again a long wait. They didn't have the right tools to take off a 5/8 nut to replace the tie down strap! I don't know how they can install hitches and have as few tools as they had. Next time I'll probably go with Home Depot
JAMES WNeed more customer service
DEANDRA CWent to rent a tow dolly to move a car locally. The person working behind the counter said they did not have any available yet I saw 2 of them outside the building. I was told that one of them was for one way only and the other was broken. I even pulled it up on the app and showed her it said it was available for in town. So I left the building and reserved it online. Went back an hour later and all of the sudden it was available. Talk about horrible customer service.
Mykayl SStaff was very friendly and flexible!5⭐
JOSE SGreat team treated me with courtesy and professionalism. The equipment is in top shape.
JUAN GDoing a great job already, keep it up and Thank you for your help.
BILLY LGREAT SERVICE 👍🏾!!!!!!
ERNEST FWith new technology improvements to the set up of the rental equipment, we where unaware of the take a photo of the damages through a text message….which we didn't receive til we left. We are old school where the guys drive the truck to you….which they did not, we had to look for it in the dark. We are use to the employee drives the truck to us then tells us about damages on the truck. I feel the company could do better if this was explain to us before arrival.
BRITTANY VCurtis was amazing and super helpful!!
JENNIFER WThe outside staff at this location is the best!! Fast, efficient and courteous!
JOSHUA CAucun
JAMES BThe manager Clint is the best. He waited on me two different times and both went extremely easy peazy. Also his wife was the person who took the keys when I brought the truck back and she was great too!! I would definitely recommend this location.
PATRICIA MCurtis B was extremely nice and helpful. All the employees were. Great staff at this location.
PATRICIA MGive a free rental just kidding everything was great.
ADAM RCustomer service was awesome, came in with no reservation and they were very helpful. That dude deserves a raise.
TROY VNo complaints, and Curtis was very helpful, and professional. Great Job!!
LUIS TGood customer service with a smile and patience. So nice.
JUDITH RThe customer service was terrible. Every time something went wrong (which was often), one of the employees kept saying "you told me your phone isn't working right," even though this was completely untrue. I never said that, but the employee insisted that I had told him that and he kept saying it over and over again. It was like being trapped in a nightmare. Also, the online check-in process told me the drivers license photo was optional, but this turned out to be false. Also, the online vehicle condition verification page is very difficult to use and extremely slow. An employee should be available to help with that, but none of them seemed to know how to use the site. I cannot imagine that I will ever return to this location and I will always discourage other people from using this location for their business.
BRIAN SThe staff was rude. They kept adding charges pressured me into adding insurance. The 29,95 rental turn into a 96 +/- charge to my credit card for a 3,5 hour rental. I would label this a deceptive business practice or just bait and switch. Very disappointed.
KARL PLoved our experience.
CHRISTOPHER BThe u haul cargo van I rented was not in the best condition, when you apply the park the van pulled to the right very hard, it felt like the shocks were out on the van and it was not clean at all it smelt like a cigarette on the inside
LAUREL BEverything worked as expected. Easy to use.
JOHN FNo improvement needed as far as I'm concerned
TERRANCE MThere was a new employee named Kristina who was super helpful and very polite , the other lady also was just exceptionally nice. You have some great employees!!!
THOMAS JI made an excellent decision switching locations. The staff were super friendly and knowledgeable. I will definitely reserve at this location again.
THERESA SThe staff was very helpful!! I was in, out, and on my way quickly.
WESLEY AWe were charged a wrong drop-off fee of 78 because a tow truck had to come to get the trailer. It was no fault of our own. The trailer's brake would go in and out, causing the transmission of our truck to overheat. We have used Uhaul many times and this is the first time this has happened.
RANDAL BThe lady that attended me was very nice, helpful and professional
REYNA E | Premières impressionsNo elevator
Lloyd N | Expérience généraleVery helpful pleasant staff.
Janet h | Expérience généraleI just didn't like having to walk upstairs to my unit, but that was what was available.
Janie L | Premières impressionsGreat Service, quick and on-point. They explained everything very clearly. Merci.
Zia P | Expérience généraleMy needs were met in a timely and efficient, friendly manner.
Alisa K | Premières impressionsWould have given better grade but no elevator. I have a bum leg and a bad back. The stairs really got me. But got it done
Lloyd N | Déménagement en ligneFast friendly customer service. Everybody was smiling and so nice, helped me pick out the perfect storage. Thank you all so much.
LEANNA R | Premières impressionsNever received my 100$ refundable deposit back. Will never rent uhual again.
Mo W | Expérience généraleThis facility does not have an elevator for the larger second floor units. Which makes for limited availability.
VIRGINIA P | Expérience généraleThey crossed my name with another customer's and gave them all my personal information, including unit number and passcode, then locked me out. I got charged for their unit.
Melanie H | Expérience généraleKirsten was wonderful. There was a major mix-up in the booking (they had my name wrong and crossed me with an entirely different person), and she handled it like a pro.
Melanie H | Déménagement en ligneThe storage manager was very helpful thank you
SHERRONDA S | Expérience généraleMerci
Tanequa W | Expérience généraleArrived on site to no storage units being at this location and when I called I was told sorry you will need to call tomorrow when someone can assist you, I had to then drive our uhaul another 35 miles away to the only storage place I could find same day to put our stuff in having to pay an additional $100 for mileage overage bc there were no units there and no one to assist
Christie M | Expérience généraleSpace was advertised as climate controlled and it is not.
Christopher L | Expérience généraleI asked for a storage that would hold a 2bd and got a closet! I was charged almost 70 bucks can't even use this I was ripped off when asking the employees there they said they couldn't help me cause they knew nothing about the storage part!! Very unprofessional and bad experience
PATRICIA D | Déménagement en ligneKeep up the good work
Jose G | Premières impressionsWater damage and poor customer service
Sandra W | Expérience généraleU-HAUL WILL CHARGE YOUR CARD FOR SERVICES NOT PROVIDED OR NEEDED. BE WEARY OF ISING U-HAUL AND MAKE SURE TO CHECK YOUR BANK STATEMENT. THEY WILL STEAL FROM YOU
Caitlin R | Expérience généraleThe guy by the name of Bruno was very helpful and so was the lady but there was one guy who wasn't helpful nor pleasant and it makes you want to leave out as soon as you come in.
Melanie W | Premières impressionsU-Haul never fails me
Dusty B | Expérience généraleDid not use it at all but they said I can not get my money back was no told to me that I could not get it back
Fannie R | Premières impressionsEven though I was offered a free month storage with the rental of my truck, when I got there I had to pay.
Michael L | Premières impressionsI can't remember the ladies name . She was so helpful from the beginning to the end . She was helpful and very professional at her job. Any question we had she was there to help us. Very kind to us. I would highly recommend this uhaul place above all.
LANEENA C | Expérience généraleClosing at 5:00 makes it difficult to talk to staff because I work until 5:00
Gary M | Expérience généraleI scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds "2 rooms" it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unit
EBONY D | Premières impressionsShe was so kind and very informative to us. Very helpful
LANEENA C | Premières impressionsSolid location. Tight security. All good.
EDWARD P | Premières impressionsgreat service, easy to start and nice to deal with
Michele C | Expérience généraleThe online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.
Bryant D | Déménagement en ligneBugs
Stephen D | Expérience généraleSigned up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else's stuff in it
Megan W | Déménagement en ligneMade sure I knew how to gain access using the entry card.
Sheilda A | Premières impressionsVery friendly and helpful staff!
Tracy W | Expérience généraleFriendly staff help me understand how to get into the storage unit.
Jennifer M | Premières impressionsThese guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.
Kevin C | Expérience généraleHard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.
David T | Expérience généraleMy account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.
Elizabeth N | Expérience généraleAllie was very friendly and professional.
Rebecca T | Déménagement en ligneI moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.
YVONNE T | Expérience généraleThe staff was crazy busy but they still made sure we got everything we needed. Merci.
Jennifer L | Déménagement en ligneMy only complaint is the cost of the storage facility. I was paying $127 a month. I've paid half that at alot nicer storage facilities.
Bruno V | Expérience généraleVery professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!
frank e | Expérience généraleExcellent facility
VINCENT R | Expérience généraleThis facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.
Derek A | Expérience généraleOnly knock is store did not answer phone anytime I called.
Matt R | Expérience généraleHi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back
jennifer h | Expérience généraleThe guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!
George M | Premières impressionsGreat job
Melissa S | Expérience généralegreat customer service
patricia v | Premières impressionsThere were a few glitches, but they were taken care of
Delaina E | Expérience généraleI did not use them. I also cancelled my storage building twice.
JEFF S | RéservationEverything went well, wish there had been a unit on the first floor though
Delaina E | Expérience générale