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Theodore WCustomer Reviews for U-Haul Moving & Storage of Carson City
Testimonials From Recent Customers
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I'm disabled, staff very helpful, professional. Premises very, clean, secure.
SHELLY L | Expérience généraleMom's attic had a leak or two, so I found it out as we unloading the boxes and told the turn in man.
Terri FI'm not sure what else you can do. The app was easy to use, the service was excellent. Harley was excellent. 5 stars.
GREGORY SGreat customer service when I rented in store. John was his name I believe
TIFFANY AWe had mice in our outdoor unit in spite of traps. The door seals aren't the best. The cement is crumbling on the outdoor units at the seals. Otherwise we were fine for the year we were using the unit.
jarlath h | Expérience généraleMerci
JOSE SDisappointed that my second time there to rent a larger 6x12 trailer with a ramp this location hasnt had it.
MICHAEL FVery good experience overall, great staff and they got me in and out in a reasonable timeframe. Equipment worked as expected and returning of equipment was quick and easy.
BRIAN KA regular customer, Carson City crew always 5 star
MICHAEL MEverything was top notch. Staff were knowledgeable and helpful with selecting equipment and connecting the trailer. They were also friendly and courteous. I cannot recommend them highly enough.
GREGORY MNothing.
THOMAS TWonderful service
JAMES DEverything was great, except for the picture capturing app which wouldn't work for my phone.
WILLIAM BCustomer service was great,don't change a thing.
MARK JFriendly, professional and efficient young representative. Merci.
KENNETH HBest inventory in Northern Nevada. Best customers service too. Google is way off like usual.
MATTHEW GCostumer service was excellent. I mean excellent
FABIOLA HExcellent service & interaction with staff. They were helpful, informative, prompt & flexible.
Lynn FVery helpful team members that went the extra mile! 👍
ANDREW JGreat employee thanjs
WAYNE SHarley was the person who handled my needs. Excellent job! He is professional, polite, and a pleasure to work with. Thank you, Randy
CHRISTOPHER DExcellent staff, very helpful.
THOMAS TEmployees are both locations were fantastic
WAYNE Ogreat service
IVY MThe only complaint I have was the young man who checked me in charged me a cleaning fee of $15. It was clean when I dropped it off. A very nice lady reversed the fee because it was clean. The whole time the young kid ignored the situation.
ILLYENE PWe were charged for gas, but we returned the uhaul with the same amount we received when we got it. Super frustrating.
MICHAEL RAll good
DAVID MGreat teamwork!!
DENNIS ENothing.
THOMAS TAlways clean, great staff
RONALD BMuch larger facility as opposed to the pick up location, still friendly and helpful!
WILLIAM CEverything about Uhaul was spot on. I want to say a big thank you to the young man Tyler who helped me get the truck for the day, and also checked me in, when I returned the truck. I believe you have an employee who takes great pride in their job, and I feel deserves a 5 star rating for his customer service. Thank you Tyler for making this experience of renting a truck from Uhaul, seamless without a problem
JAMES SI thought the staff went over and above as I was dealing with bad snowy weather in Northern Nevada. Dealt with their call center in mutilple occasions and they were great
PATRICK MGreat employee who rented what I needed. Very friendly. Happy to do business with them.
Steve Mgreat service
KATHARINA MI was able to find the location easily. I appreciated getting to request an additional day of truck use, since I called before the drop off date. It was easy to pull the truck into the drop off area and the representative took the time to meet me inside to go over the additional charges for the extra day. I noticed the inside area had a lot of supplies available for purchase and displays of storage units also. I was thankful to have my first choice for drop off location, especially considering I did not have that option with the pick up location.
Robert CBlankets weren't pre-loaded - I had to make multiple trips carrying blankets to load them. Difficult to back the truck out of its parked spot which was inches from another large truck. During return, there was a line of people waiting to return and no one servicing returns. It ultimately took around 30 minutes for the return.
Tyler WVery good people, nice and friendly.
MOAWIA AEmployees were very nice and helpful. The trailer was dirty with a lot of gravel. But overall a good experience.
Shonna SI had an issue with the uboxes in that too many package of blanket where provide and I didn't have room to store them in the uboxes. This uhaul location accommodated my request to return some of the unopen packages of furniture blankets.
Ryan EJust do it they got u covered and cheep asf love those guys
Nolan WGreat service, friendly, capable. No suggestions from me.
STEVEN RThey made the drop off easier than I expected. He motioned me to pull to an area, he had me make sure the lights functioned and removed the trailer. Asked me if I wanted a paper receipt or just the email. I said email and that was it. I never even got out of my truck, probably 3 minutes from pulling into the lot and leaving. The customer service and efficiency was amazing!
MICHAEL PThe staff at the location rocked. Early closing hours are an issue, and I got the truck with 1/4 tank of gas even though the contract said it was full, and the online system to dispute it didn't work at all, so I had to eat $70 to fill the truck up.
Ryan LDerek Collis was an incredible help with what we needed. The computer system was down when we arrived for our pickup. He apologized to us several times for any I convince ( as well as to the others that came in after us) and continued with their downtime process until we were able to leave. His assistance was appreciated. He is very knowledgeable, professional, and courteous to all. Thank you Derek.
Dottielou KSuper convenient and easy! Thank you
JAMIE WStaff were friendly and professional, vehicle was in great condition, the check in and out processes were quick and easy. A very good experience.
Susan PNo need to improve on anything for the next customer. I was highly satisfied with the rental of the 10 foot U-Haul and I will definitely use your services again.
STACEY PNothing! Crew at the rental site was ON POINT! Merci.
RICHARD HGreat service. Quick and easy with the paperwork. The price was very reasonable too. Thanks!!
ROBERT KAll GOOD
ROBBY GNothing at this moment
BRANDON MThe UHAUL employee, Tyler, was amazing! Assisted us incredibly! We got all information and direction given to us easily and clearly. Service is the key point to any review I give and the service given to us was remarkable!
Todd R | Premières impressionsI am a RETURNING CUSTOMER several times W.E.Oder
WILLIAM OTake some time to clean your moving trucks. The one I got was clean on the inside but the outside was filthy. The worst part was the windows and leaving the facility, I could hardly see being that the sun was setting and I was essentially blinded by the salty film. I literally had to pull over and try to make a clean spot just to drive.
Edwin OI have utilized this Carson City, NV U-Haul store several times now and have always received friendly and professional service. I highly recommend this business.
RODERICK GSupreme çustomer service. Derrick was excellent.
Barbara H | Premières impressionsGood experience. Helpful staff
Lara C | Expérience généraleVery easy to rent and close out.
Elizabeth M | Expérience généraleA pesar de que no hablo inglés Hicieron lo posible para entenderme y ayudarme a encontrar lo que necesitaba Gracias por el mes gratis de storage Primera con el servicio y quedé satisfecho
LUIS R | Expérience généraleYeah everybody was friendly nice and it was clean besides you have a problem with mice I didn't appreciate the mice droppings everywhere all over my stuff but beyond that yes it was great experience
Mitzy M | Expérience généraleGracias por su ayuda
LUIS R | Premières impressionsBest U-Haul facility I've experienced. Moved 15 times in the past 13 years and use U-Haul a lot. Very friendly staff!
robert g | Expérience généraleStore manager was super nice!
Sherry L | Premières impressionsMy current personal challenges had me at my breaking point and I was literally in tears trying to navigate my situation when the staff and management came thru with kindness and compassionate consideration and made special accommodations to make the truck and storage rentals flow seamlessly together especially with the many changes around my situation and circumstances!!! My daughter and I are so very grateful to be able to count on them when we really needed something to go right, as nothing else in our personal circumstances was!!! I cannot express enough how awesome the staff and management both were!!! And even the staff we did not deal with directly were professional and courteous! THIS UHUAL LOCATION WAS ACTUALLY THE HIGHLIGHT OF OUR WHOLE EXPERIENCE AND WE WILL NOT GO ANYWHERE ELSE WHEN WE HAVE TO 'MOVE' AGAIN!!! They all deserve some recognition for the time and effort that they all collectively have contributed towards fulfilling each and every CHALLENGE I WAS FACING!!! THANK YOU ALL FOR ALL YOUR HELP, & KINDNESS!!! We appreciate all your efforts!!!
CHRISTY W | Premières impressionsNice and friendly staff committed to provide a good service
LUIS D | Expérience généraleThe staff made one feel like they were part of the family. Always courteous and helpful. Will recommend this business to others and if the need arises I know who I will go back to.
SUSAN C | Expérience généraleWill definitely use this U-Haul facility again!
Ramona B | Expérience généraleJOhn Paul was terrific! It was a holiday and the beginning of the month. He went the extra mile and called a double booked resesrvation and then called me back. He got UHaul two customers instead of one! He handled my situation beautifully and was extremely courtous on the phone and walked me through the whole process. He deserves whatever reward or appreciation recognition you give your employees!!
Bonnie P | Premières impressionsThe best of the best!
ADAM W | Premières impressionsVery professional and courteous!
Ramona B | Déménagement en ligneJp and Charles definitely understood a very difficult situation and went above their job requirements to accommodate. I'm appreciate their outstanding customer service skills
JAMES B | Expérience généraleThe staff were helpful and friendly
SUSAN C | Premières impressionsI would not recommend the facility where we picked up.
Tina M | Expérience généraleThe only comment i have is from the store we picked up from, you need to take a look. It is the dirtiest place ive seen, i would not put my name on it. Im serious, it is foul. This store is top notch.
Tina M | Premières impressionsMoving is stressful as it is, emergency moving even more. The staff at this location did not add to the bad situation at all, in fact Harley and the rest of the team helped to remove some of the stress. I want to thank you guys sooo much, I see pizza in someone's future as soon as things have settled for me. I have used CC U-Haul in the past and will continue to do so in the future.
Michael C | Premières impressionsI was promised a free months rent after I rented a 6'×12' U-Haul trailer in Poway, California. I arrived at the Carson City, Nevada. I arrived on the 3rd day at around 6:00 pm and the staff checked me right in, gave me a free lock and key for the unit after I was checked in, no charges, no questions asked, and I was given a: 24/7 access card, and I stayed 26 days and left the unit and headed on to; Caldwell, Idaho! The unit was clean, well lit, secure, and I never had any difficulty coming or going getting in or out of my unit even at 3:00 am in the morning moving out on the 22, of December! The staff was professional, very helpful, and most accommodating every time I needed anything, and gave me good instructions for dropping off my trailer after hours, and dumping off trash in their large dumpster, which I was given permission to use! All and all, I had an A-1 experience and stay with both the trailer use and rental, and with the free month's rent and usage of the U-Haul facility in Carson City, Nevada! And so far no additional charges, fees, or complications have been occurred! Also, this facility was beautiful, very large, full service, and stocked with a large variety of trucks, trailers, and tools to make your moving experience easy and hassle free, and thus far, they have kept their agreements of no further charges, or attempts to collect hidden charges! And the evening I arrived, they checked me in, no tricks, no charges, as promised! Well done U-Haul!***** AND: THANK YOU U-HAUL OF CARSON CITY, NEVADA...
STEVEN H | Expérience généraleBest part is when I locked my storage unit's door open, instead of locked. They notified me within 24 hours, and let me know they did a walk by every day. Great job.
Will P | Expérience généraleYou all gave us old raggedy truck I had to keep putting gas in it must need a tune up I moved from Nebraska to Nevada I didn't appreciate the truck at all and even the windshield wipers didn't work well we had a bad experience. I already paid 2083 dollars to rent truck if the truck isn't working properly it should not be rented out .I wasn't satisfied at all
MARILYN J | Premières impressionsVery helpful staff made my move a lot easier.
Erik W | Expérience généraleThey were friendly, courteous, got me checked in right away, and I was given a 24 hour pass to get my stuff unloaded which took me several hours, then they gave me instructions on how and where to leave the trailer that night in the yard, and all went well! The whole experience from the time and place where I rented the 6'×12' trailer in Poway, California, they were the best folks I have ever had the privilege too rent from, amazing, especially Mary, The manager, God bless them both! And the gentleman who set up my storage unit and checked me in, was a real professional, I thank him as well! Well done U-Haul! Steve H... ⭐⭐⭐⭐⭐!!!
STEVEN H | Premières impressionsEverything was good business and staff wise. I would not recommend someone here solely based on how terrible the foundation is. It makes loading/unloading very difficult and if you had a trailer there is absolutely no way you could use this unit.
Danielle A | Déménagement en ligneWhenever I called or came into the facility everyone was very helpful and very nice thank you so much
Karin S | Expérience généraleSuch a well run place. All the employees are kind and professional. They were so helpful.
Valarie W | Expérience généraleStaff is so nice and helpful. They are so professional and quick at getting things done. No guess work for here. I will tell everyone to do business with store. Great people work here. Merci
Valarie W | Premières impressionsI don’t think there should be additional after hours charge for those who work graveyard or different hours of the normal business day when I’m paying I should be able to get into my unit at any hour that’s convenient for me
Challena B | Premières impressionsHelpful staff, friendly, accommodating!
Debbie K | Premières impressionsJP and staff were phenomenal. The first thing I noticed is how they interact with each other. Everyone worked cohesively as team and were respectful. We needed a larger unit than originally planned and JP jumped into action. Very impressed. Happy I chose this Uhaul storage center.
Ashli V | Premières impressionsThere is a woman who works days at the Carson city office. She is rude! And not just with my work. She acts as if your customers owe her because she showed up for work. I don't know her name, she is maybe 5'4" dark shoulder length hair and works the opening shift but I will certainly be disappointed if nothing is done to curb the entitled attitude she has. The rest of your staff was very pleasant and professional. Because of her,I will not recommend your services
Sandra N | Expérience généraleNice ‘employees
Rob E | Premières impressionsTo keep a very long story short and sweet: it's been absolute insanity for the past two months trying to find housing and just the packing process itself is chaotic. So the fact that I could reserve my unit and my truck online at the same time for different days was amazing. Even when I had to change my truck pick up date it was one of the quickest things to get done, I just called and she was on it. The whole experience was great, all staff were incredibly helpful and kind. In all honesty, they gave us a really great start to our day and helped us feel not so stressed about moving this week
madisen s | Premières impressionsThe staff was so courteous and friendly and helping me get a truck and a storage unit! Thank you so much it made my day really nice.
Karin S | Premières impressionsThe increase in rent, without fail every year.
Nicholas A | Expérience généraleThe BEST 👌 👍
irina s | Expérience généraleJust work with me. Thx JH.
June H | Premières impressionsAwesome service and awesome people
jesse j | Expérience généraleThe rodent repellent was not replaced . Many items were contaminated and had to be replaced by insurance and I feel insurance underpaid us. Before the mice came in and after repellent was replaced it was fine.
AUTUMN P | Expérience généraleHi, my name is Annabelle and I rented 2 storage units on 10/14/22 and the gentleman who goes by the name of Rusty was pretty awesome and very friendly and has a funny personality. I really appreciated all of his help! Thanks Rusty! Your awesome with a side of 藍 FUNNY!
Tyler W | Premières impressionsFirst time storage user and it was a very good experience at every level.
Patti C | Expérience généraleSam was amazing and super patient as I was trying to do several things as she was setting things up.
Patti C | Premières impressionsGreat people, good experience. Pleasant and professional, and ease to do business with, met all of my needs!
Charles L | Premières impressionsIt was a great facility and the customer service was great the first time but after two round trip Uhaul rentals, I was told I would get two months free (one for each rental) and I didn't. When I called. I was flatly told "no". This was especially disheartening after a huge mixup at the Bakersfield Uhaul that left us with no blankets or packaging supplies after I had ordered them ahead of time. Due to time constraints and having to move without, so much of my furniture got damaged and we had to make two- two day trips. The promise of free rent for two months was some sort of positive and then it was rejected so quickly and coldly.
Kimm B | Expérience généraleStaff helping me was slow, seemed inexperienced and doesn't know meaning of friendly or polite. NEVER going back here after I remove my bike in 2 weeks. I'll find somewhere else to store it. EXTREMELY DISAPPOINTED in U-Haul.
Monya C | Premières impressionsSam and the entire team were beyond helpful! I even needed to add 24/7 access to the unit and arrived literally 7:01pm and they still helped me. I couldn't appreciate a more awesome team and staff!
Adriana W | Expérience généraleAn excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.
Lisa C | Premières impressionsThank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎
TODD H | Expérience généraleFYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!
Eugene G | Expérience généraleIf you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.
Eric T | Expérience généraleVery helpful and accommodating staff.
Nick A | Premières impressionsVery helpful service. Everyone was very nice. Place was clean. Would recommend to other. Merci.
NORMA L | Expérience généraleI was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.
GARY D | Premières impressionsWhen we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn't get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn't safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by management
Tina N | Expérience généralemerci
Terri G | Expérience généraleBrenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.
KATHLEEN S | Expérience généraleI'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.
Amber D | Expérience généraleI am quite upset that your companys discontinued the auto outdoor parking 浪 your price was fair and it's convenient so not happy I had to give up my spot to a place that's much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50 000 and it was comforting to drive by and see it daily.
Brentwood B | Expérience généraleRuben was professional and personable. Great customer service!
ROSEMARY L | Premières impressionsVery helpful and courteous
SAM M | Expérience généraleYes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dolly
SHANNON S | Premières impressionsThank You Christy Holcomb
Mike B | Expérience généraleAt times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.
Lee A | Expérience généraleExtremely helpful and polite. Gave instructions clearly. Nice to have people who don't make the move harder than it already is.
KRISTI A | Premières impressionsVery nice staff. Even though it is always very busy the staff are always very friendly and helpful.
jesse j | Premières impressionsGreat staff !
Mike B | Premières impressionsUnits are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔
vickie a | Expérience généraleA bit spendy compared to other local options. But no complaints.
William P | Expérience généraleyour staff was great
JAMES C | Premières impressionsFriendly, honest and straightforward. Fast and convenient.
Andrew B | Premières impressionsIt might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch
daniel l | Déménagement en ligneCollin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A
Ana W | Expérience généraleI would like to thank Christy Holcomb for great customer service .
Mike B | Expérience généraleEvery month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!
Maura L | Expérience généraleYou have a Great team there. Keep up their good work.
Russell M | Expérience généraleThey were very helpful.
suzi s | Premières impressionsChristie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness
thomas j | Expérience généraleWe got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.
leesa m | Premières impressionsEverything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!
Melissa W | Premières impressionsI had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.
Jeffrey H | Expérience généraleI found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.
KRISTA V | Expérience généraleThe general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.
Shirley M | Expérience généraleGot in and got out quickly, effectively and efficiently!
Ana W | Premières impressionsThe facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.
James R | Expérience généraleThe general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!
Jacqueline C | Déménagement en ligneThe manager was amazing and very professional. It was a great experience!
vickie a | Premières impressionsGreat place, great staff!
Jeffrey T | Expérience généraleEverything was great the staff was great
Trisha C | Premières impressionsThe only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.
David M | Expérience généraleAre you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.
JANET B | Premières impressionsKillian was great!!!
THOMAS L | Expérience généraleGreat company! There when you need them.
kevin m | Expérience généraleCraig was was very helpful and fast.
Jeffrey T | Premières impressionsYour manager dont remember her name gets it done thank you.
henry p | Expérience généraleNeeded to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.
Jim S | Premières impressionsThe fact your online profile doesn't matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.
Michael C | Expérience généraleThis is absolutely the WORST U-Haul store I've ever run across. I've been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.
Hilary G | Expérience généraleThe staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.
Teresa C | Premières impressionsKillian and Craig were both very helpful and caring. Overall a very good experience.
THOMAS L | Premières impressionsIt was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...
Hilary G | Premières impressionsWe had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.
Cynthia B | Premières impressionsI rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.
Jan F | Expérience généraleEverything was taken care of properly.
Michael G | Premières impressionsOverall experience was very good!
BOB B | Expérience généraleAverage rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.
Anthony D | Expérience généralewhen we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.
John N | Expérience généraleI am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.
MICHELLE C | Expérience généraleThe staff and managers were terrible.They wouldn't work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.
Noya G | Expérience généraleMy overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.
Helen K | Expérience généraleMerci.
Jody M | Expérience généraleSteven and the other staff here were amazing. I had a predicament that isn't a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.
MEGAN P | Premières impressionsyou all are awesome, thank you
Brinda S | Expérience généraleKillian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great
TERRI H | Expérience généraleGreat kids
bobby b | RéservationYou didn't have reservation You didn't want to honor the free month for truck rental Staff was rude
Scott T | RéservationVery well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.
JANET J | Expérience généraleVery nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.
mike c | Expérience généraleGM Stephen was rude and threatening due to errors made by uhaul not us.
Brett H | RéservationI always use U-haul
SHIRLEY M | Expérience généraleThe staff are not well supervised. Felt like a hangout for people than a job.
Jim W | Expérience généraleThe Facility was fine but I don't understand why my u-boxes could not be shipped to Reno. It's not the facilities issue. It's U-Haul logistics that was troubling.
Thomas M | Expérience généraleThe wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.
january r | RéservationVery busy but efficient. I no longer need storage. Thought I had called and cancelled.
SUSAN K | RéservationNo issues.
ALEX B | Expérience généraleThe desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.
Chris A | Expérience généraleMy comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.
DARRYL A | Expérience généraleStaff was very helpful and professional.
Kimberlee B | Expérience généraleEntire staff is always so pleasant! Thank you for all of your help.
Ashley M | Expérience généraleKilliam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.
Linda M | Expérience généraleThe payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..
Jason B | Expérience généraleThe policy that prevents forklift use after 4:00 is inconvenient.
Noah R | Expérience généraleAucun
Rafeal B | Expérience générale