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JOANN J | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Cedar Park
Testimonials From Recent Customers
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self check in app is clunky to use. Store was fine
ANDREW DI use this facility 4 times all the time peoples are extremely helpful clean location and good people.
RICARDO RPamela and her team were top notch! Don't change a thing. Maybe get some trucks from this century though. They are pretty old.
Joseph SThis truck is not good. You should change it.
Olcay Snull
LUMI Inull
Brandon Snull
Terry CJust treat all your customers the way I was treated. Everything was ready for me when I got there. The checkout and check-in process was quick and efficient.
Thomas Enull
ROBERT Dnull
MARK MVery friendly customer service. Kindness goes a long way. Will definitely recommend to my friends!
CHARLES RReturning the truck way after dark was not fun. I had to download the app and then take pics that had to be done more than once for the app to “receive tgem†. As a female out alone near 11 pm, that was very uncomfortable. I could have done all that prior to leaving a location where other people were w me. A heads up on those needs would have been VERY appreciated.
Cheryl Lnull
JACOB HThe truck i rent... driving bad...no brakes..really stressful...eat gas at lot...Driver light bad...
jose cGreat experience! Friendly staff and extremely helpful!
Quincy Snull
Kenneth SEasy to place order at this location. short distance from my house. very clean low mileage truck. had no issues. I was delayed in picking up the truck and a representative called me to check on me. they extended the pickup time for me. Great location. Super staff!
RICK JBusy location and staff is okay. Going through the phases of customer service. The cup holders in the cab was dirty when I rented the truck. When I returned the truck the worker wiped her finger on the bed of the cargo floor and wanted to know why it was wet. It had been raining. Dumb question to ask.
David Anull
KEVIN GVery smooth process to rent van for quick crosstown refrigerator move. I wish I had gotten their names, but both the guy who check me out with the van and the guy who checked it back in when I returned were quick, thorough and professional. Thanks to all!
STEPHEN MThe gas on the initial contract was wrong... the young guy working changed it afterwards....I went 10 miles and was told it would be fine. Then you charged me over 9 surcharge for gas. I returned it like it was and was still charged. The rest of the visit was good.
Thad Fnull
EDWIN Cnull
JUSTIN AWas told I was going to get a call about the incorrect fuel charge to my account, and it never happened.
Brian KStaff work to a good standard
AUGUSTINE O | Expérience généraleCedar Park U-Haul promotes both professionalism and transparency while advocating for fair business practices for its patrons. Another location had created gross errors in my contract and with investigating on my behalf, the manager Pamela Strickland, took it upon herself and her location to advocate for me and correct the matter absorbing the burden, to ensure fair practices. A rectification of this magnitude shows that U-Haul Cedar Park is a top-tier community business model.
Christine PStaff is friendly and helpful. They were training a new employee and he was incredibly nice also. It was really just an overall pleasant experience. I went in to just to ask about a renting a parking spot and ended up with a new storage unit because the price is better than where I currently rent.
ABEL H | Premières impressionsThe person i talk to today was very friendly and answered all of my questions.
Stanley B | Premières impressionsThe gas on the initial contract was wrong... the young guy working changed it afterwards....I went 10 miles and was told it would be fine. Then you charged me over 9 surcharge for gas. I returned it like it was and was still charged. The rest of the visit was good.
Thad FReturning the truck way after dark was not fun. I had to download the app and then take pics that had to be done more than once for the app to "receive tgem". As a female out alone near 11 pm, that was very uncomfortable. I could have done all that prior to leaving a location where other people were w me. A heads up on those needs would have been VERY appreciated.
CHERYL LThe staff was very helpful and treated me with respect. They answered my questions which made me feel confident about my long cross country drive in the 20' truck. I appreciated all the time they took with me.
AUDREY MVery smooth process to rent van for quick crosstown refrigerator move. I wish I had gotten their names, but both the guy who check me out with the van and the guy who checked it back in when I returned were quick, thorough and professional. Thanks to all!
STEPHEN MThe staff were super friendly and helpful during this return.
Crystal GBusy location and staff is okay. Going through the phases of customer service. The cup holders in the cab was dirty when I rented the truck. When I returned the truck the worker wiped her finger on the bed of the cargo floor and wanted to know why it was wet. It had been raining. Dumb question to ask.
DAVID AEasy to place order at this location. short distance from my house. very clean low mileage truck. had no issues. I was delayed in picking up the truck and a representative called me to check on me. they extended the pickup time for me. Great location. Super staff!
RICHARD JGreat service & staff very accommodating.
lee l | Expérience généraleThe truck i rent... driving bad...no brakes..really stressful...eat gas at lot... Driver light bad...
Jose CGreat experience! Friendly staff and extremely helpful!
QUINCY SIt was a good experience...no changes needed
Lori HVery friendly customer service. Kindness goes a long way. Will definitely recommend to my friends!
CHARLES RJust treat all your customers the way I was treated. Everything was ready for me when I got there. The checkout and check-in process was quick and efficient.
THOMAS EI use this facility 4 times all the time peoples are extremely helpful clean location and good people.
RICARDO RThis truck is not good. You should change it.
OLCAY SPamela and her team were top notch! Don't change a thing. Maybe get some trucks from this century though. They are pretty old.
JOSEPH Sself check in app is clunky to use. Store was fine
Andrew DThe phone, check out and check in staff was incredible. Not a single road bump.
AMADOR DStaff were very professional and helpful 😃
ANGELINA RCheck in app was bit slow. Check out, wish I knew the exact spot drop off zone but glad the staff caught it early to inspect my rental. Thanks again
Joy EThe person who helped me was very friendly and helpful. He seemed to enjoy his job and helping people.
Elisa MEugene can stop attacking customers with his questions about the truck while rented out to customers. He asked several questions about the rental while it was rented out under my name and during my time. It's none of his business what I do with a rental truck during the 24 hours. I parked the uhaul at the office of the Uhaul because I could not find parking at my new place so stupid me assumed it would be safe to park at the uhaul over night but according to Eugene it was a dumb idea. I kept the keys in my possession because i obviously was obliged to keep the Uhaul until 1:30 pm and I got a call at 7:00 am asking why the truck was there and not the keys and truck. I informed them that the truck was rented until 1:30 pm and that I would return because I needed to put gasoline in the uhaul and return it at 1:30 pm that day. When I got there Eugene decided to attack and ask WHY I DID NOT TURN THE KEYS IN THE NUGHT BEFORE WHEN I LEFT THE TRUCK? I proceeded to inform him that I had rented at 1:30 pm and owned the truck for 24 hours. He proceeded to say that if the Ugaul was empty and no longer needed I should have returned it. I said no it's mine for 24 hours and it's not your business when I return until 1:31 pm. Then it's your business but during that 24 hours it's paid by me and I can wait til the last minute to return it or return early it's my choice. I knew he was upset because he could have rented it out and made money on another rental and I did tell him this exact thing and he smiled and agreed with me. He said he lost out on making money. Well guess what buddy, you're messing with my money! I own the truck 24 hours not 6 hours!!! Another thing, I accidentally left my wedding ring and diamond necklace in the truck and not once has he called to ask me to come pick it up or for him to mail it to me. I left for work out of state so I haven't been able to come see him eye to eye and confront him about my jewelry but customers need to know, if you leave anything of value in the truck, YOU WILL NOT GET A CALL FROM HIM TO PICK UP!! He's money hungry and extremely greedy! Do not rent from this location!!!
CINDY SGreat group of folks working at this site everyone was very helpful great customer service 👍👍👍
ANGELINA RExcellent service and assistance.
CARL DThe hall where our unit was not lit. All was good except the prices continually went up.
Jim E | Expérience généraleStaff was very friendly for pick-up and return. Online experience to extend the reservation was seamless.
David BEnrique was excellent. He made the process very quick and easy. He was very professional and accommodating. Will definitely recommend the Cedar Park location to friends and family.
BREANNA HThe staff are always amazing wouldn’t change anything keep up the great work
KELLY HThe Uhaul representative that checked the truck out to me and back in was great! Very friendly and clear with explaining the process and made it smooth, quick, and easy.
BRIAN TThe young lady who assisted me was very friendly, authentic, and genuinely cared about helping me get set up with a storage space. I listened to her help a customer over the phone and she was exceptional!
JOEL C | Premières impressionsGreat customer service from both individuals I spoke with. They made sure I had everything I needed, and got me on my way in a timely manner, which was very much appreciated!
MATTHEW ONicely done, quick service pick up and return.Awesome.
RAY MGreat storage facilities
LLOYD K | Expérience généraleExcellent service !
MICAH SThe headlight and indicators were not working in this equipment. Had waste lot of my valuable time. Even after that, the store charged me for extra miles.
VISHWAS SGreat customer service and the employees were extremely helpful!
DONNA WWhen arriving at the location I started the checkin process on the app. I had read the materials and as instructed had my license ready to go. Except that's not all you need is it? After entering in my wife's info and beginning to fill in a second person's info, I saw the "passport" tab (ridiculous) and bailed on that process. Went inside, gave the attendant my license and was out in 3 minutes. Don't make it MORE difficult to check out with your app.
Roger BSmooth efficient service, the staff at this location were pleasant and helpful, everything went to plan. Thanks to all involved.
ALAN HGreat staff, very helpful and courteous
HERMAS M | Expérience généraleBeen there for three years everybody's been great management been real nice. The ladies in the office are really nice also
Wade M | Expérience généraleMerci
CYNTHIA W | Expérience généraleThe staff were always helpful and friendly. I enjoyed my experience with Uhaul.
Donna U | Expérience généraleGood people
Harold F | Expérience généraleI loved it Mrs.Pam in her staff was so AWESOME made sure I understood everything the storage was well kept up in cleaned the staff was so very well respected.
ERICA C | Expérience généraleI find the staff to be very helpful and friendly. Made dealing with them a pleasant experience.
Byron B | Expérience généraleThe site was always well-maintained, and climate control displayed clearly. All interactions with staff went smoothly, with ease, professionalism, and good customer service.
Dan R | Expérience généraleI didn't experience any issues. It was easy getting the storage unit and easy moving out.
Shelia S | Expérience généraleThe entire U-Haul experience was by far impressive. It feels like the company has thought of everything a mover would need to get things moved efficiently. I was not expecting an elevator and moving carts to be available when we arrived at storage, that was a very enjoyable surprise. All in all I will be raving about my experience to all who will hear me.
Stephanie W | Déménagement en ligneThe office staff were always very pleasant and helpful.
RANEE G | Expérience généraleAmaya was awesome!
SAVANNAH G | Premières impressionsThe staff always understanding and above and beyond on customer service
Michelle M | Expérience généralePamela is great! Very organized and efficient. Takes great care of the customer and the experience was more than pleasant. She made everything super easy and efficient online. The facility is always clean and well maintained. Thank you for the great experience.
Erin B | Expérience généraleFront staff was amazing!
CAMELLIA C | Expérience généralePamela and her team, at this facility, are AMAZING!! They are so kind and personable! I have really enjoyed working with them, as a customer! The property is clean and well maintained. Pamela and her team have always given me the upmost respect, anytime I needed them. I highly recommend this location! Well done guys! Erika Alto
Erika A | Expérience généraleThe office staff were extremely friendly, helpful, and made the entire experience great!
sheila B | Expérience généraleThus was after, 5 pm. Late. The 2 people were exceptionally nice and helpful. Good Experience.
Harold F | Premières impressionsGreat Location with easy access . Staff very helpful !
Roy A | Expérience généraleI only used 5 days into the billing cycle? Will I be refunded the remainder of the month minus late fees? 512-921-4605 Sarah Payton vacated D312
Sarah P | Expérience généraleStaff members were both friendly, helpful and efficient
Darcy O | Premières impressionsThe entire staff was very professional and personable. Very accommodating; always willing to assist. They went above and beyond!
Beverly/Michael B | Expérience généraleI've used a lot of storage units, including other U-Haul's. This is the cleanest, nicest facility I've ever used. The staff is professional and knowledgeable, and the facilities are spotless - always.
Kathryn P | Expérience généraleI've used a few different storage companies in my old lifetime and can honestly say that this U-Haul location was by far the best. All the way around. Again please thank the staff. They are doing a wonderful job. Bud Oberg
bud o | Expérience généraleThe young black lady was very helpful and accommodating, she explained the entry system well, was patient. on the other hand, the young white male heavy set about 6'2 blonde hair was as unpleasant as a sour bitter lemon. he was impatient and well..... considering at the time I was the only customer in the office, he acted bothered that I asked questions about storage sizes, which was interesting after all the facility is STORAGE place. and I got charged again even though I stopped b the office and moved my stuff on the last day.
Wagoma B | Expérience généraleMy family and I felt welcomed by everyone one of the staff members. They were all so friendly, kind and extremely helpful. They were patient and went above and beyond to help us move our things into our units.
Salinh T | Premières impressionsVery friendly and accommodating
Shelia S | Premières impressionsExtremely friendly staff and management!
RANDAL S | Premières impressionsStaff was amazing and super helpful. They helped a super stressful situation be a little bit easier! 5 stars all the way around, the only thing that would make this better would be 24 hour access but the hours work for me. Thank yall very much!
Robert L | Premières impressionsWent above and beyond when they didn't have a unit I reserved available. Much appreciated! Friendly and helpful!
Acey D | Premières impressionsReally nice facility, really nice folks.
Summer B | Expérience généraleOffice staff was curt, demanding and close to rude on one occasion
ORIN L | Expérience généraleHave a great customer service thank you
Rosalba A | Premières impressionsGreat staff really help me with my needs
JUAN C | Expérience généraleBest custumer service thks I will back soon
Jhomar M | Expérience généraleSuper easy process
JEFFREY V | Premières impressionsIt would be nice to have a vehicle turn in location at the same place as the storage, and a keypad entrance for exiting at all gates, and more flat bed carts for loading and unloading.
James R | Déménagement en ligneStaff were personable, cheerful, empathetic, flexible, willing to help. Offered suggestions about the facility - location of carts, which car paths were wider than others.
Eduardo A | Premières impressionsPamela is a gem, and so are all her employees !! =)
Brandon L | Expérience généraleAgent conversed with me, and made me feel very welcomed and appreciate my business. Not too many businesses are doing that nowadays, especially in your line of business.
JUAN C | Premières impressionsI have used your facilities since 2006. I had some ups and downs with accounting. Overall the service was great.
CAROL J | Expérience généraleI would like thank the young lady who is running this office! It was some of the best customer service I've ever experienced! I truly appreciate all of her hard work and attention to me and all my issues. You were without a doubt a blessing and restored my faith in humanity. Mrs Strickland keep up the hard work and dedication to your customers! It's truly appreciated!!!
Joe P | Expérience généraleWe found our Uhaul facility to be safe and clean. Front desk was helpful and friendly. Upon checking out I was so hot and thirsty. I asked if they sold drinks in the lobby. Which they did not. The young man replied I got you! And gave me a cold water. Care and kindness for others is very appreciated. Merci
sherry k | Expérience généraleSo many problems. 1- when we moved in, the unit they gave me was locked with someone else's lock. They said they did not know why it was locked but did not have any more that size so I had to move up a size and they would not discount it down. I had to pay for the higher unit due to their mistake. 2- the front gate was broken multiple times during the 3 months we had a unit. 3 - the clicker they gave me only opened the main gate and when broken, I could not access my unit 4 - the AC unit was constantly off due to it being old or broken or both so our AC controlled unit only AC controlled half the time 5 - The AC unit broke real bad one time and flooded my whole unit and since I didn't pay extra for their insurance, all my stuff on the ground and valuables in boxes were ruined. We lost all our books, art, documents and personal items that should have been safe. 6 - they raised their rate mid month and instead of offering a different unit or a way to keep rent the same, they just said either pay or be locked out. Do not recommend
Tyler W | Expérience généraleSmooth operation
Joe P | Premières impressionsFor more than 20 years we have used this location for renting trucks and for our storage needs. All of the staff we've worked with have been friendly and helpful every single time.
JAMES M | Expérience généraleExcellent location, affordable, clean, climate control and very helpful and professional staff.
IBRAHIM A | Expérience généraleThe general manager Pamela Strickland was great she was super friendly and fast. She made what I thought would be a dreadful process really easy and memorable. I've been having terrible experiences with uhaul in other states but she honestly gives uhaul a good name. I will definitely recommend this location to anyone looking for storage. The facility was very well kept. I couldn't be more satisfied!
KAMAHRIA G | Premières impressionsGreat customer service and support
Lisa H | Premières impressionsU-Haul employees were great. Your shipping helpers are TERRIBLE…never showed up. I'm lucky to have friends to help.
Wesley I | Premières impressionsPamela Strickland and her team are great! In fact, Pamela even helped me move the big, heavy & awkward pieces of furniture, from the UHaul truck I rented, into my storage unit, when she saw me struggling to do it alone (my moving help had cancelled at the last minute, leaving me to have to unload the truck alone). Everyone was pleasant and as accommodating as they could be during the time I rented there. Highly recommend them!!!
SYDNEY M | Expérience généraleWay. Good in every way
Mark M | Premières impressionsWould have liked 24:7 access to storage unit
Maria S | Premières impressionsThis particular shop has always exceeded any expectation I have for the services they offer.
Craig F | Expérience généraleAmazing help by Christy and Pamela! It was a pleasure meeting and working with them to get the storage solutions we needed for our business.
KYLE M | Premières impressionsThere is a mouse trap. It wasn't discussed if i am supposed to maintain that or y'all will? :-/
Erin B | Premières impressionsHorrible experience. From getting in town uhaul) (asked for out of town, hence storage unit 170 miles away) to being charged for storage (had a free storage from uhaul move in august). Then being told I had to take back the in town uhaul or face towing charges. Hustled by a corrupt company.
Will C | Déménagement en ligneA great experience which started with my move from Richardson Tx then ended in my new home. Friendly staff, convenient access with remote, email reminders to pay each month and seamless process when exiting. Merci.
MARY D | Expérience généraleMy experience of having worked with this location is exceptional. The staff working here are very courteous and helpful. Overall, from the rental of vans to the rental of a storage unit, this site gets an A++ from me.
Cynthia R | Expérience généraleFriendly staff and convenient location. Staff was always quick to help with answers to questions we had. I'd rent here again.
DAVID W | Expérience généraleThe staff is so helpful and knowledgeable!!! We sold our house, used their storage, and moved to a new house. They were so great in getting us the right process., trucks, and storage throughout the entire 3 month prosees.
Michael T | Expérience généraleThis uhal storage has fiber glass particles flying in the air all over in building B , its a hazard !!!
Yuriy B | Expérience généraleNo comments just great
WARREN J | Expérience généraleEverything was great.
randy b | Expérience généraleWonderful experience with staff and manager. We needed a large storage unit right away due to an awful experience with Aptmt complex in Cedar Park. They gave us a great deal and were very empathetic to our situation as Seniors. Great staff, friendly and professional & caring. It made our month of August & September go smoothly. We re so very grateful. God bless you all. We will definitely tell our fellow aptmt neighbors and friends as they move out too. Happy Fall!! Blessings, Leti & Arthur Medina. Cedar Park TX.
Leti M | Expérience généraleSelf storage was too small. Didn’t move into it.
DOREEN J | Premières impressionsVert personable and helpful
Tamera Z | Premières impressionsThe whole staff were very helpful, especially Christy, she assisted checking me in over a year ago and she was very helpful throughout my rental period. Thank you Christy!
Rob S | Expérience généraleCould be cheaper but I love how fast these lady's got me in and out of there with wonderful service thank you
Bryan H | Premières impressionsEverything went well. Getting free boxes from the office was very helpful. Personnel were friendly, mostly knowledgeable and capable on most occasions. After the first load out of our stuff, we moved to a new town and state where internet hookup was hard to get (3 weeks) and phone reception poor. It wasn't long until we received a threatening letter in the mail from Pamela telling us all the things she can do with our belongings if she's not paid right away. We paid right away and managed to get our belongings out in two more loads before the next due date. That was the only bad experience. We appreciated climate control despite the added expense.
Ted S | Expérience généraleThe staff is Wonderful and the units are clean and maintained. We are moving soon and we are needing early hours. We have 2 units for the mean time. Great Place and staff is super helpful & caring. We are Seniors and would highly recommend them to others. Thank you all. God bless your business. Mrs Medina.
Leti M | Premières impressionsOur unit ended up being double booked. We received a phone call the day of move in that someone had already moved into the unit assigned to us and that they didn't have another one of the same size available. So we had to find another storage facility and cancel with u-haul. We received a full refund but the double booking caused a problem for us.
Kellie B | Déménagement en ligneGreat.
JOSE G | Premières impressionsExcelente
Luis C | Expérience généraleConvenient location. Very clean. Great supply of moving materials available for sale if needed. Move in and out were both very easy.
VICTORIA H | Expérience généraleThe service once I got to the location was amazing the representative was super helpful after a long trip. Only problem I had was my email told me I was able to drop off at the location but on the contract it said another ( I look at email) she said I was able to leave it there and she would take notes because she saw my email said her location.
Darryl L | Premières impressionsGreat storage place
Jose A | Expérience généraleI had a great experience with this uhaul location. Very clean and well lit. Personnel amical
MARGRET K | Expérience généraleThe manager was rude. The employee working for her was very nice. Our order was messed up. We showed up with the U Haul to unload into a large climate control unit and we're told nothing was available. We have now temporarily stored things in the unit and at other people's house until we can find somewhere that has climate control. I spent thousands of dollars on movers - and they waited in the heat for hours as I tried to get any solution.
ANGELIA B | Premières impressionsFriendly folks and very helpful.
Larry C | Premières impressionsEveryone at this location was top notch and helpful.
Thomas T | Expérience généraleEveryone was top notch at this location.
Thomas T | Premières impressionsI sometimes work late at night so nightly access to my unit would be beneficial for me but I understand.
RAE R | Premières impressionsThank you for everything!!!
MARY B | Expérience généraleI appreciate everything y'all have done. Merci.
MARY B | Premières impressionsAssociate at the counter helped me get checked into my storage unit. Overall amazing service.
freudy r | Premières impressionsGreat customer service at checkin. Unit was clean and ready.
John R | Déménagement en ligneMuy satisfecho con todo el personal rapido seguro eficaz
Orlando V | Premières impressionsWith the exception of the elevator not working, my experience was good.
Kimbla N | Expérience généralePlease fix the elevator. I was stuck for 15 min inside. The intercom system in the elevator does not work.
Michael B | Déménagement en ligneThose working there were pleasant to converse with. I had multiple climate-controlled units during my relocation process due to there not being one unit large enough for everything. One of the units, which unfortunately housed my high-end, real wood and leather furniture, was okay for the first few weeks I was there (I was repeatedly back and forth every day or every few days during this arrival period to know this), but then got excessively humid at some point after those first few weeks and had mice which left droppings all over my belongings (which inevitably means urine as well). There was only my furniture and no food in my unit to attract them. There was a gap of approximately 3 weeks where I did not go to the facility so I do not know when the mice and humidity started in that period. I reported it to the office and it was notated in my file. In the subsequent/final two weeks, there were no new mouse droppings to the best of my knowledge, but the humidity in that unit remained a problem. Now, on top of just the busyness of moving, I am going to have to contend with some sort of clean up and assessment as to where things stand with the furniture. The other two units I had (one of which was for a shorter duration), were fine the entire time I occupied them. This unit with the problems was also the most expensive (being larger). I am not sure what I paid for in that regard...to damage my belongings and add to my workload of relocating?
Renee S | Expérience généraleMr.Luke and Miss Pamela are the best they made sure everything went smoothly for me if I ever needed a truck or storage I would definitely go and see them Thanks I really appreciate everything.
David D | Expérience généraleThe whole staff was friendly and helpful! I would continue using this exact location for any future moves in the Austin area. They made the process easy and enjoyable - it was a joy doing business here!
Luis H | Expérience généraleEverything was great!
Roy H | Expérience généraleAfter we moved in the door broke off the hinges and almost hit a young man who was helping us move. The man who was on call, not the manager, gave us a pole to hold it up. We were afraid the pole might slip so we didn't go in, except when we had no choice. Just a few days before we moved everything out, the door was finally repaired.
MARY A | Expérience généraleThis facility was wonderful to utilize, and the staff were extremely competent, helpful, and provided very professional assistance. I could not have been happier with all of those associated with this UHaul facility. My very appreciative thanks for all.
Timothy D | Expérience généraleAndrea and Nicholas were a breath of fresh air after an almost 2100 mile journey and a rocky relocation and UHaul experience prior to arriving at Cedar Park. They were hospitable, kind, helpful, and compassionate making me feel welcomed and valued, particularly in my exhausted state. They made me feel welcomed to Austin and grateful my belongings were being stored at their facility. THANK YOU Andrea and Nicholas!!!
Renee S | Premières impressionsThe man that ran the place was very kind and customer service friendly and I enjoyed working with him. Thank you all very much Sheila
Sheila N | Premières impressionsThis was the best experience ever!!! Andrea and Nicholas were top notch! They were friendly, professional and overall genuine helpful people! Great place!!!! I'll definitely be back again!!!
Tara J | Expérience généraleDid not have the unit I reserved available and had to purchase a more expensive unit. Was given no reason/explanation, people were not helpful
Kaitlyn P | Premières impressionsCustomer rep at counter was fantastic
Eddie M | Expérience généraleAndrea and team were awesome! They were always super friendly and helpful!
Brandon K | Expérience généraleOnline rental was easy and straightforward. Unit is clean, although one lightbulb was out. Only snag was not realizing that I needed a remote to get back out before I went in the first time. Very curious that there isn't a keypad on the inside, too. Staff was very friendly and got me out quickly, though.
Jenny S | Déménagement en ligneThe staff was very friendly and helpful even though it was almost closing time when I arrived. Both team members that helped me made sure I had everything I needed and stayed to help me with my rentals. I'm happy I decided to go there during my moving process.
Casunique R | Premières impressionsEven though there was a snag with my reservation and I misjudged the size of my storage unit, had to get the next size up, the staff was super friendly and extremely accommodating considering how busy they were.
Christa W | Premières impressions100 % Above & Beyond………!!!
Brenda M | Expérience généraleExcellent all around. I also really like the guy that ran the place - very helpful, knowledgeable and cool human.
Jesse B | Expérience généraleThe manager at the front desk was great to work with. Both knowledgeable and friendly! The employees were very friendly too.
Kim H | Déménagement en ligneAndrea provided absolute friendly, helpful and professional assistance when I interacted with her. The complex is clean and we'll maintained. Every aspect of my intitial and following visits have been comfortable. Highly recommend this business.
Joe R | Premières impressionsAwesome experience!
Jay N | Expérience généraleAndrea and nick and there staff were very helpful and nice and very helpful 👍👍👍
Benjamin c | Premières impressionsAwesome! Thanks for all the help!
Jay N | Premières impressionsManager was fantastic. Very helpful and answered all my questions.
Jacqueline D | Premières impressionsI have rented many storage units over the past 20 to 30 years. This facility was always very clean very secure the people were friendly. I would highly recommend this to anyone.
Charles W | Expérience généraleClifton was a pleasure to work with. R/A
Roy A | Premières impressionsOne of the best experiences I've had with a company period. Andrea is one of the kindest to have ever encountered at any business. I would recommend this specific U-Haul location to anyone!
Travis B | Expérience généraleAndrea was terrific. Signing the move-in paperwork was quick and easy. Andrea was also able to accommodate my need for a larger unit. Great experience.
Monica M | Premières impressionsBest. Ever!
Alejandra A | Premières impressionsI can't say enough good things about this facility. I first used them to rent a truck a few years back and then recently needed their storage. The team was so nice and accommodating. Je les recommande fortement!
Malynda G | Expérience généraleAndrea and her team were so helpful and friendly.
Michael M | Expérience généraleAndrea Maxwell is so awesome and kind, would definitely this location in particular to anyone because of the customer service!
Travis B | Premières impressionsThe battery did not hold a charge so they comped the gas and offered me a $25 credit on my next rental. Very nice people
James F | Premières impressionsThe people who run this place are top notch!
Zach W | Premières impressionsThe girl that assisted with checking out was excellent. The guy when I checked in had a superiority complex. I am senior management in a multi million dollar company. Yet I don't feel the need to talk down to people. I have no idea what his title was, but hopefully he can learn some manners before he's given a team to lead. Respect is earned.
Tezra B | Expérience généraleAndrea was super nice and very accommodating. We showed up with a uhaul full of stuff and she helped us get the perfect storage unit!
Brandon K | Premières impressionsMy experience was great from start to end. The team in Cedar Park was amazing to work with.
Kevin W | Premières impressionsThe night shift guy was rude. He gave me a hard time for coming in the opening gate while he was walking out of it. The guy seems like he's going through relationship problems. He just so quickly to lose his cool on customers for no reason. Please, watch any surveillance available to examine the evidence. I think him working with his girlfriend and staying on Uhaul's property, its becoming a hazardous working/sales environment.
Joseph S | Expérience généraleI am extremely glad I picked Uhaul to store my belongings. From the moment I walked in to get everything confirmed it has been amazing. Andrea was so helpful. She has gone above and beyond what I ever expected. There's a lot of places to choose from. I'm glad I chose here.
Kraig M | Premières impressionsThis was the best customer service experience I've had in many years. This is a really well run business and the folks running it are kind and conscientious. The facility is very secure, well-maintained, the restrooms are clean, and it is also well lit. Great experience!
Dodson C | Expérience généraleEvery person I spoke to on the phone and at the location was knowledgeable, helpful and courteous.
ALEJANDRA R | Expérience généraleTruly, I don't know we're to begin! During he toughest time in my life which includes divorcing after 16 years of marriage, living in temporary housing with my 15 year old son, and 11 year old daughter, to finally moving to our new residence, Andrea, Nicholas, and Jade ate angels here on earth! With a grateful heart I sincerely thank you for your compassion, professionalism, and making us believe that you truly care. Not only will I highly recommend your facility, I'm going on Yelp! You guys rock...keep up the great work.
Stephanie S | Expérience généraleEverything went smoothly for our move-in and move-out. Movers could access area without any difficulty. This met our need for storage.
Deborah G | Expérience généraleThe staff at Cedar Park TX UHaul, 700 S Bell Ave have been great!
MARY M | Premières impressionsSpecial thanks to Mason and others who were very accommodating, answering all our questions in a positive and professional way. Great team!
Robert Y | Expérience généraleI don't think I would do it again. Poorly trained personnel and leaky roof.
debra t | Expérience généraleThank you...your staff at the Cedar Park location is FANTASTIC! Always friendly, knowledgeable and helpful. I'll definitely use you for any future storage needs.
Leslie C | Expérience généraleI am very disappointed with my experience. I had to call 3 times for a reservation and even then when I arrived there was no record of my rental. Seriously? There was also no ability to email me the contract - or so I was told; except I got one of them by email after I rented and it was the wrong one. Really upsetting.
Jennifer n | Premières impressionsall the employees they be nice people Exellent!!!
Nora I | Expérience généraleThe staff has always been excellent, from resident managers to the office help.
JAMES H | Expérience généraleMrs. Maxwell was really helpful. The facility was kept in really good condition and I never had any issues at all.
Juan M | Expérience généraleThe easily accessible carts made moving our thiings from the truck to the unit easy. Otherwise it would have been a nightmare.
Louann H | Premières impressionsThe staff was AWESOME. A pleasure to do business with.
KAREN T | Premières impressionsWe were very satisfied with all aspects of storing our goods until a garage became available at our apartment complex.
Ronald N | Expérience généraleWorst customer service we ever received, in particular by the manager Nick. He was extremely rude and unprofessional. We were charged for using the trash without previously being told or emailed.
R.J. R | Expérience généraleStaff was very friendly and helpful.
DAMON D | Expérience généraleThe price is a bit high, trash wasn't picked up frequently seemed to be overflowing most of the time. Locked dumpsters weren't convenient. security gate seemed to be broken frequently
KIMBERLY G | Expérience généraleThey were always helpful with my payment being accepted on the phone when I was unable to come in.
Mary P | Expérience généraleOutstanding customer service
DAMON D | Premières impressionsAll of the staff including the general manager were wonderful and very helpful. I will definitely be recommending future clients.
Wendy L | Premières impressionsGood experience with this location.
Margaret G | Expérience généraleAlways great customer service!
Alesia C | Expérience généraleThe only issue I had was times during the summer when the climate control was not working as intended, and the temperature became very elevated. When I reported this to the office, it was fixed.
carol t | Expérience généraleThanks
Denise C | Expérience généraleappended work.
Johnny S | Expérience généraleteam not prepared, computer system down, came back to get my locker, they had done nothing, they had info,. They did not tell me ahead of time, lock was specific, of course you had one overpriced
John R | Premières impressionsAbove and beyond customer service. Very friendly staff. Very pleased with service. Merci.
Blaine W | Premières impressionsAutomatic payment method wasn’t set up even though I asked for it to be.
Katie L | Expérience généraleWanda was extremely professional and helpful!
LISA B | Premières impressionsNicholas, Andrea, and Wanda were very friendly and helpful. Clean, climate controlled storage unit. I will return here to rent again.
matthew p | Premières impressionsThe first lady that helped rented a space that was too small for my trailer. After about 30 minutes of trying to park it I gave up and went back in. The manager gave me a bigger space after that.
Stephanie S | Premières impressionsGood people. Stay in a good mood although dealing with public constantly. Much appreciated.
VICTOR M | Expérience généraleIt was three people at the front desk a guy and two ladies and they were amazing. Great personalities very helpful. I recommend going to this location. Thank you guys
CHRISTA S | Premières impressionsTruck size was changed unexpectedly at the last minute by Uhual. Truck pickup location was changed unexpectedly at the last minute by Uhual.
JUAN T | Premières impressionsexplain evriything very good
conde a | Premières impressionsGreat Service! Helpful... Thank you!
emad r | Premières impressionsMy U box delivery went smoothly, the staff was kind and helpful!
Donna M | Expérience généraleSuper friendly personnel!
Anna P | Premières impressionsOutstanding & very helpful employees. You need to give Clifton and Matt a big raise. They were great. I will definitely refer friends and customers to this location. Thank you.... Katherine Hill
Katherine H | Premières impressionsFriendly and helpful staff.
Tamara E | Expérience généraleLe service à la clientèle était génial. The facility is modern and accommodates lots of different storage needs. The door on our unit was hard to lift but the unit was clean and easy to access.
Tamara E | Premières impressionsGreat service and friendly staffs.
ASHLEY A | Expérience généraleThe gentleman was awesome! He helped me check in after a day of packing. It was a pleasant experience!
Jeri K | Premières impressionsGlenda did an amazing job accommodating us, even though we came in without a reservation. She was very friendly and courteous, and quickly got us squared away. I will definitely use this location agai
Andrea T | Premières impressionsExcellent and quick service!!!
DANIEL G | Expérience généraleGlenda I want to thank you very much for being the awesome manage you are,you are on top of things at all time, I felt very secured and safe, I would recommend you to everyone I know, keep up the good
Christina I | Expérience généraleI have rented storage units, pods trucks and car dolly from from U- haul at 700 S Blvd Cedar Park Tx. for the last 5 years and I have been very pleased , I couldn't ask for a better manager Glenda .
Christina I | Premières impressionsVery nice people
Kimbla N | Premières impressionsI will use U Halhal every time I need to storage a y items.
Martha f | Expérience généraleI didn't need the unit for long, but it was perfect for my needs. The staff were very accommodating.
Carolyn K | Expérience généraleCarts were very helpful in moving boxes and items to the 2nd floor. Our space was not air conditioned when we rented however that was added during our stay.
James N | Expérience généraleGlenda went above and beyond to help with everything she could. Je la recommande fortement.
JOHN H | Expérience généraleI had no problem with anything with the facility or staff i would definitely recommend this u hall for storage to my friends
Nancy O | Expérience généraleThis place was very courteous to me and was there when I needed a place to sore my things. Thank you very much. I really like the staff truly cared and was always on hand to assist me. Merci
BERTHA J | Expérience généraleThey auto drafted almost $700 from my acc at the 620 address w/ out my authorization. Never got anything resolved like I was promised. The guy working last Saturday was a smartass wouldnt let me rent
JEFF B | Expérience généraleThank you for your efficiency and expedited service in renting a until with you all. Keep on keeping on! Lisa Star
Lisa s | RéservationThe staff was helpful and when issue happened.
Aaron T | Expérience généraleThank you Brandon
Susanne m | Réservationi dealt with Reggie a few times and every time he was just great.
MAX R | RéservationBravo!! To management, MS Kennedy and Mr Reginald, you have the best staff and the (I think) greatest storage rental facility in the world!! Altho, I was sorry to see the other Reginald go:(
Catherine D | Expérience généraleGood customer service and excellent location
GUSTAVO M | Expérience généraleAlthough our experience in Cedar Park was good, our U-haul experience with the Lufkin dealer was horrible to the utmost! And the phone call experience was as horrific!! The Longview manager was GREAT
Felicia M | Expérience généraleReginald made completing my reservation enjoyable!
Catherine D | RéservationGOOD SERVICE
GUSTAVO M | RéservationI will not use you again
NANCY T | RéservationYou did not have my reservation, didn't really seem to care, stated you looked up availability in your computer and "assured" me that you spoke to the Round Rock facility for availability. Lies.
NANCY T | RéservationExcellent staff, clean, secure and safe. Would highly recommend this storage facility.
JAMES M | Expérience générale.
YOLANDA R | Expérience généraleWe had issues with the ability of getting a trailer in and out of the facility do to the uhaul trucks/ trailer blocking the way and the broken gates. Billing issues from credits and was locked out.
Eric L | Expérience généraleThe construction going on June 12th complicated move-out. I would especially like to thank the younger man behind the desk on Tuesday as he was very professional and helpful and made it easier.
CONNIE O | Expérience généraleI was quite pleased with your services from the truck to the storage unit. My door was jammed and you were able to fix it on the spot.
Garet F | Expérience généralevery helpful; we used this place for relocation from Houston to Austin. They were helpful with equipment and extended rentals.
Russell D | Expérience généraleYard space too small for big truck; all units are accessed from inside only. No proration in billing. Parking in front very minimal. Other than that, all was worth the trip.
beverly g | Expérience généraleHad the storage unit for 5 years and not one problem to report. Excellent!
MARCO C | Expérience généraleThe ONLY reason for not giving 5 start is that the main gate seems to be broken a high percentage of the time and navigating the front parking lot can be a real obstacle course.
PETER H | Expérience généraleGreat people
NYRA L | Expérience généraleMerci.
THOMAS A | Expérience générale