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DALE BCustomer Reviews for U-Haul Moving & Storage of Dartmouth
Testimonials From Recent Customers
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All good! No Problems.
ronald sFriendly staff. Very helpful.
STEVEN PYes - we had a storage unit for 14 years and all interactions were great. Of course the price increased over those years which was a bummer but all staff at all times were helpful, courteous and respectful. The check out team yesterday were great.
KATHRYN J | Expérience généraleIf there is a small sitting area to sit and wait would be so great as sometimes customers like us who come from a far away distance have no any options to go anywhere after dropping off our vehicle and then just wander around the area to pass the time till our vehicle is ready for pickup. Other than that, the facility and staff is great. Thanks
Habibullah RI picked up my truck rental and they couldn't find the truck that I had the keys for. So I had to go get another set of keys. The paper said I had to bring the truck back 3/4 full. When I got in the truck it was only on 1/4. So I spent an extra 70 in gas to make sure it was were the paper said. So I got ripped off in my opinion. They gave me a 12 dollar credit for 70 dollars out of my pocket.
Tracey LGreat service, a lot of trucks/Trailers on sight. Good experience.
KENNETH VTrailer was unsafe 3 of the 4 tires were bald and flat with in minutes of leaving had to inflate and plug them.on the side of the road , when i dropped the trailer back, i told them and they said oh shit we shoukd have replaced those. I had my family and same kids with me it could have ended badly. The staff however were extremely nice.
JEROME NToooooo many indians
AARON NMy belongings had been in storage for over 4 years. Everything was in perfect condition when I unpacked the storage boxes. Literally just like the day they were first put in storage.
steven g | Expérience généraleWhen I arrived to pick up the truck and confirm my storage unit, I was told they did not offer the free month nor the free lock. He tried to say the only available unit was more expensive then I reserved. But when I kept saying what did I reserve he finally said he had one at the price I reserved. Then offered me the free lock but told me no free month.... I am going to another storage unit company within the week and will be disputing the charges with my credit card. Not only is the other company cheaper, the unit is bigger. 10*10 for 187 plus tax per month with a month free.
Ian M | Premières impressionsThe experience was slow, counter staff wasn't trained and was waiting for other staff to help. Transaction took way too long. Return was fine.
DAVID JThank You so much! Fast appointment! I'm happy)
VOLODYMYR ZTrailer still had mud but they offered to clean it. I opted for a couple of blankets at no additional cost. Happy with the service.
DOUGLAS Ethere was mud in the trailer from a preevious user.
LAWRENCE TEverything was great!
Darrick BAdd a dump trailer to options of trailers
WHITNEY EI had a great experience and received excellent customer service!
KEVIN Lexcellent company, I recommend it
PAULA SExcellent service from start to finish
Carole Ethe truck i rented was very good. But the fact that the location did not have a trailer i booked three months earlier and i had to drive 150 kilometers one way to get the trailer was a major disappointment
ROBERT FEverything was good, especially the outside yard men who had to spend a little more time on getting the trailer lights to work in short order and get me on my way 11
DANIEL Fstaff were amazingly helpful and friendly. had interactions with r seperate people and every interaction was stellar, great job people!
DONZELLA A | Premières impressionsWe had a terrible experience and would no recommend
Christopher CThis was the easiest drop off of my life. There was a man waiting outside and he immediately unhooked my trailer, finished his post trip inspections and had me on my way in less than 5 mins. Very friendly staff
Jared MSpeedy drop off excellent service
PAUL MFair price, easy & straight forward; pick up & drop off
NEIL SVery friendly and fast service
WAYNE CGreat service
RANDOLPH CThey broke their own rules and rules of the contract and took car back without permission and are trying to overcharge me
KHALID EThis is not a location issue, but an App issue... I'll be blunt - it sucks. It crashes when trying to take pictures for the return, there are other issues, but that is the biggest one. I had to call in to get help because of it. Fix the app and the service would be perfect. Because of the app (which I tried to avoid), it kinda ruined it.
Evan KThe first equipment had the electrical part of it damaged but thankfully there was another one way equipment available. The staff that helped me there was very helpful and friendly.
Jady CVery nice an helpful I have rented here a few times and always good service
TREVOR TEverything was great, staff was friendly, polite and knowledgeable might have been nice to be able to do a one way on the small trailer.
WILFRED AThe app was a little wonky it wouldn't let me change my birth year from 2025. Other than that it was smooth sailing
PAUL MPlease see above remarks re drop off expense
DUNCAN AThey got the contract wrong, charged $100 more then what I was told it would be and offered no resolution, and had hardly any availability for a one way move. Bad experience. Will try Enterprise for the next move.
CHRISTOPHER MThe truck was out of alignment and the tires were completely done. Otherwise my experience with the staff was very pleasant
Marc PI came in to have a trailer hitch installed. I had no issues till the day of installation I opened my app so I could prepay and noticed they changed my installation time from 12pm to 11:30am. I was never told of this change. I had multiple emails and text confirming the 12pm time if I didn't open the app I would of been late for my appointment. It wasn't a huge deal cause I was able rearrange my ride back to work but not everyone has the ability. While I was in line to finally pay my bill the man in front me me was also saying his time was changed too but he traveled from NFLD and it totally messed up his schedule. The mechanic was good. He took my car in early but the front of house really needs to let clients know if times change beforehand. A simple call would of sufficed.
Samantha DBrakes on the trailer were not working properly and basically the trailer had no brakes , I forgot to mention this when I returned the trailer
CHADRICK NBest customer experience in a longer time
JASON Mpre booked unit was available immediately at pick-up and only took about 10 minutes for paperwork and payment. vehicle was showing Check engine light but mechanic indicated that it was a faulty sensor only. vehicle worked fine. vehicle 10ft GMC van seemed to be quite gas hungry.
WILLIAM GHad an issue with the communication of the drop off. When calling, the rental agent was rude and didn't call me back when he said he would so I had to drive to the location to get it sorted. I was under the impression that when dropping off the unit I was suppose to have the same amount of fuel as when I picked it up. I did so only to get a substantial charge on my credit card. Once I was at the location the rental agent did credit me back which I appreciate it. All was sorted out but the initial experience was stressful .
ERNESTO SUsed this location numerous times, friendly staff and I was on my way in no time
TONY SAccidentally I filled the gas extra , but they didn’t reimburse me .bad experience
Dileep RThe customer service was awesome, it was clean and the storage unit was big just what we needed. I always use this location, for that reason. GREAT CUSTOMER SERVICE
BRYAN DI had to switch trucks 3 times as the first 2 had the check engine lights on.
TERRI-ANN KI booked a 15 ft cargo van in Lower Sackville, NS for 9am Saturday morning. I arrive and use the app and it immediately tells me to call customer service. Great. I call and turns out the dealer hosting the uhaul, didn't put the key in the box and they weren't open so I couldn't get the truck that was right next to me, that I had booked 2 weeks in advance. Mind you this is after I spend 20 mins in hold with the first guy who then gives me the number to another person. Great again. Call this person and they tell me I can use the next closest one which is in Dartmouth. That now adds an hour round trip onto my already long day as to which I'm not already behind on. I have movers at my house being paid to stand there and wait for me. Incredibly inconvenient. I'll be calling a manager on Monday and discussing this further.
JUSTIN Kyou should inspection received vehicle on spot, they told me give me key if I find any problems I will let you know but some time it's make tension . otherwise all good. thanks U-Haul
Abdulla STommy, the installer was very thorough and careful. My 7th hitch installed by him and no issues to date!
glen aNot cheat your customers and overcharge them and not honor quotes given on the phone previously to customer.
ABRAHAM JPolite and friendly staff and got a truck right away.. second time renting this month and no issues
ROBERT DMake sure vehicle is easily accessible for the customer to use
Eddy FHad a great and easy U-Haul experience. Needed to pick up a couch that I couldn't fit into my car, so I used one of the vans. The staff were friendly and the service was low cost. Would definitely use this service again.
DAVID SStaff was friendly but had to ask why the alarm kept going off everytime I opened my locker. Till I asked and the gentleman was nice enough to tell me that I had to swipe the card everytime I entered and left the building.
FRASER C | Premières impressionsGreat service and reasonable rates
Larry LEverything was great.
JORDAN EEverythig was smooth it was a good experience
RICHARD LHorrible payment system and Customer service - Ive been double charged, charged random amounts at weird times during my rental, I have charges popping up here and there that are then refunded, random receipts that don't match previous charges. What a mess the payment system is. And then the treatment by staff while trying to sort this out. Everyone seems to be completely clueless about how your payment system works and how to use it, but are very quick to downplay any feedback the customer tries to give. Just all around horrible customer experience. I'm left with thousands of dollars on my card, no sign of receipts for the charges that actually did go through, and zero follow up to help rectify the situation. I'd be ashamed if my business operated like this.
RUSSELL AVery smooth. Great check in experience. Return guy was great as always.
MARCELO AEnjoyed my U-Haul experience. Over the past 6 months, I Rented a truck 3 times and had a storage unit. Loved the storage facility. The drive in to unload/ load was amazing. So much better than my previous unit. Good experience overall
TRACY LCab console was covered in dust and coffee stains. Box floor was covered in dust and dirt. The box leaked and ruined some of the contents that was directly lying on the floor. The dust and dirt on the floor turned to mud. The person that checked out the truck to us was very short thrift, did not bring us out to the truck to inspect or anything else, it was dark and truck was not even warmed up.
HOWARD NExterior was really dirty. Although it is winter time . Can be expected to be like that and did not hinder the process.
PATRICK TProfessional, courteous and easy conditions when renting. Great support staff for pickup and drop off.
CHARLES RThe guy working (Sahil) went above and beyond to ensure we had everything we needed and that the transaction from start to finish was seamless. Give this man a raise!!!
JAMES KLarge selection of equipment, friendly staff and great lot support.
ANTHONY JVery good service.. friendly
ROBERT Dvery professional and everything went smoothly.
TREVOR Twould definitely use this location again.
Sean W | Expérience généralewe are happy
richard m | Premières impressionsI have used UHaul a few times and I have no complaints. Staff friendly and helpful.
samatha j | Premières impressionsGreat service, very helpful staff, secure and convenient location, and overall very good value.
Stacey H | Expérience généraleI had my items in an unheated unit so happy I can have heated this time and I love the convenience! It poured rain during our move and the ability to drive into the building, the carts available for use; a bathroom nearby as we were there a long time. It was a fantastic experience and I would recommend this place to anyone.
Tracy F | Déménagement en ligneNo lights in storage
Kevin C | Expérience généraleThere was no security to speak of. At one point i stopped even using the key card. Drove right in all the time. No one ever showed up or said anything. During my time there several people had items stolen. The facility is directly next to low income Housing complexes in the worst part of town too. When even i rent a trailer to move items to and from my locker, the point of sail system never works. Most times they have to give return deposits in cash because the system is broken. Over all inefficient and unsafe, but cheap so you are definitely getting what you pay for.
AARON l | Expérience généraleI travel for work and multiple time went in the windmill road branch to setup a 3-6 month rate where I am rarely home. I was simply told no and now I come home and me and my families (2 daughter) has been sold. Terrible customer service and my families belongings have now been sold..
justin h | Expérience généraleThe staff at UHaul Dartmouth are always pleasant, professional, knowledgeable and happy to help. Merci.
James R | Expérience généraleI have to commend uhaul for providing excellent customer service, Michelle at your Dartmouth location was super intuitive, and super compassionate about my situation. She spoke to me as if I was a friend and not just a customer who ultimately would increase sales revenue . Thst kind approach is not something that is taught, it's genuine, and I will forever appreciate Michelle for making my day a little brighter ! Also I would like to say thank you to Alex at the counter for making the interaction I had with him feel like I was the only person who mattered at that moment .. great customer service all around !
Samantha B | Premières impressionsThe young fella that got me set up when I came in was over-the-top friendly and helpful, notably so. The truck was clean and worked as expected. My primary complaint is the unit I booked was supposed to be 10'x20'. I would call to question your measuring tools. It was 3+ feet shorter than 20' and more than a foot narrower. I was able to get things in, but that extra 3 feet sure would make adding the last few things a lot easier! :) All in all, a good experience. If my mattress doesn't mold over the winter, I'll sing your praises from the highest hill. We are not selling tickets to that concert just yet! :)
Owen P | Premières impressionsThere were instances when I needed information and assistance with personal difficulties that related to access to my rentsl unit. Both times I had the good fortune to deal with Michelle. She was professional and kind and extremely helpful. Merci.
Peter M | Expérience généraleThe team I dealt with when I opened the account were great! Light spirited and willing to go above and beyond to help us get things started and closed in a timely manner.
Monique B | Expérience généraleI would use U-Haul storage again if needed. Thank you for all you do.
Catherine R | Expérience généraleWe used the U-haul storage facility on Windmill Road in Dartmouth for over 3 years - we have absolutely no complaints and recommended this storage facility.
helen a | Expérience généraleOverall it was a good experience. The prices made up for the fact the floors look like it's a construction site. Clean, friendly, and the cheapest in town. For me to point out that the floors are uneven is just nitpicking. I would used your services again and have recommended u-haul to a few friends already and will continue to do so.
dysart r | Expérience généraleThe storage unit they rented me had mold in ceiling and it held my move up by 2 hours costing me an extra 350 dollars in moving expenses for the mover. They did gove me another unit an hour after I got there and acted like they did me a favor. But out of pocket I had to pay n extra 350.
Karen W | Premières impressionsThe service was competent, helpful and pleasant
Peter M | Premières impressionsBeen to that site a few times and I like the staff thee. Amical
FRANCIS M | Premières impressionsIt was my first time using a storage unit. It was nice and clean. It was easy to get into. The people who work there are courteous & kind. I would definitely recommend them.
Helen B | Expérience généraleThe staff is super helpful and friendly. The place is very clean, and spacious. The storage unit is easily accessible and all my stuff is safe & dry!
Helen B | Premières impressionsWith everything in mind from start to finish I have had a positive experience. Staff were always ready willing and able to help when needed. I highly recommend this facility to everyone . One item of concern however was the inability to contact this location . I always ended up having to talk to your switchboard . It might be an area to be looked at . Thank you for ensuring our items were exactly how we left them.
Adam C | Expérience généraleMurphy at this storage facility was really helpful and a great guy!
Kanwerpreet S | Expérience généraleStaff was always friendly. Also appreciate the automatic cancelation of my unit once it was empty. Seamless process with the App and Email confirmations. Merci.
Michael B | Expérience généraleI have rented many storage units in the past from UHaul and nothing but good things to say about the facility and staff. Very enjoyable place to storage my items with great staff, security and climate control in most units. I will rent again soon. Thanks to the staff at UHaul.
Nikko Z | Expérience généraleKim is an amazing manager
cory n | Expérience généraleExcellent customer service and great options
DANIELLE M | Premières impressionsFantastic customer service
Kathleen M | Premières impressionsThe only issue I had was not being able to get a refund where I paid for a full month and moved out with 2 weeks left. Other than that, I was pleased with my storage unit.
Jessica T | Expérience généraleHello all, I am so happy to be able to tell you I had a great experience with the U Haul in Dartmouth on Windmill rd. I have used this location for my storage unit, and I purchase my propane there too. On the last day of my unit rental I was stressed as I needed one extra day to get my things. I went to the office and was met wirh a huge smile from the manager Kim. I have never had such amazing and friendly customer service before. She was lovely and gave me the time I needed to get the rest of my things. I will never hesitate to go back should I need their services.
Wade S | Expérience généraleAll communication was excellent. I would not hesitate to use your facility in the future.
Pamela J | Expérience généraleThe staff were very friendly and Kim was amazing!!! She ensured I received what I needed and took into consideration my safety if I was coming after hours. I appreciated her attentiveness, care and the human side she gave to her work…….Thank you so much Kim!!
Winnie G | Expérience généraleStaff were could not mind their own business, making comments about my electric bike, telling me I should have insurance on them. Ask me what happens if I run somebody over or get a bike accident. Talking about me in the room, as if I wasn't there in front of customers, such as they think their motorcycles and actually I don't think their motorcycles. I know it's an electric bike.Service is poor. I'm from Ontario where people mind their own business. NOVA SCOTIA people seem to have an opinion on everybody worry about what other people are doing. It's crazy.
Patrick B | Expérience généraleThe price wasn’t too great but it’s ok. Thank you.
Brittany P | Expérience généraleThis unit was acquired from a previous employee. I was never provided a contract, every time I went into the office - wait time was 1 - 2 hr, had difficulty in changing contact information (in person and over the phone), frequently would have to call to get monthly invoices even though my email had not changed. Reaching someone over the phone was relatively easy, only bonus. This unit has been a thorn in my side from day one.
leah l | Expérience généraleI was pretty frustrated to find the unit was up a flight of stairs with no elevator. The ad for the unit said "drive up", which gave the impression that we could drive up to the unit and unload the heavy furniture we are storing. Now we'll need to carry it all up a flight of stairs. I would not have chosen this particular unit had I known that was the case. There was no lock in the unit as advertised, but the friendly staff were able to assist. The rest of the facility was clean and the carts were very helpful, just wish the particular unit was described better on the website.
Lauren M | Déménagement en ligneim a happy customer will tell friends and family great place to go thanks for the great experience
richard m | Expérience généraleThank you Kim and staff for doing a great job providing excellent service.
coleen h | Expérience généraleEveryone was very friendly and helpful!
Catherine C | Premières impressionsUhaul Windmill rd, was very accommodating staff was great the was amazing. Thank you so much
Ian D | Expérience généraleI've always had an amazing experience. When using U-haul, the customer service is amazing and's facility is always clean.
IAN D | Expérience généraleStaff was pleasant despite being very busy. Staff was helpful by showing me examples of spaces to help me decide on storage needs! I'm a repeat customer, previous staff was also helpful and courteous and you're in my neighborhood
ANGELA R | Premières impressionsThe staff at the Halifax Isnor Road location are amazing. We were in a difficult situation and they really went above and beyond to make sure all of our needs were met. This exceptional attitude from staff is lead by Manager Kim, what a gem.
in-store w | Premières impressionsIndividual who helped me get motorbike into garage needs a promotion. Went above and beyond other members of staff. I would keep using that facility because of the level of customer obsession he showed.
james t | Premières impressionsI rented by storage unit for about 6 Years when he asked if I could get a discount from my last month since I was only using it for half of it. I was refused which I understand if I was a new cosmer but i've invested not in hopefully in the future The company would treat quality costs a little bit better.
ADAM T | Expérience généraleI had difficulty finding my storage space location. Be sure to provide the necessary information to the customer. For example: my storage space required a key but I wasn't given a key to enter the building.
Anthony W | Premières impressionsStaff are always kind and well informed. I've always been happy with every location I've ever been to.
colleen s | Premières impressionsI have been with this company since 2007. I have never had to worry about my belongings. I knew that everything was great. Customer service has always been wonderful. I would recommend u haul to the world. Thank.you for taking such amazing care of my belongings. I will be forever grateful for your help.
Rebbeca F | Expérience généraleNot happy was told my account was closed and got charged another month out of my mothers account i used few times. Would not recommend due to this. Stole out of my mothers account you had no permission to go into not happy at all would like the money to be reversed then would reccomend
Charlene J | Expérience généraleI rented a unit that was told to be street level. Upon arrival it was in the second floor with only stairs no elevator. Secondly there was no lock in the unit as promised. The local staff was beyond empathetic and helpful. Kudos to the staff on duty at the time. Shame on U-Haul for as always making someone think they are going to get what they ordered.
ANDREW F | Déménagement en ligneNo lock in the unit. So it was inconvenient to go back to the office and wait in line for a lock. I have a text saying it would be in the unit. Just kind of annoying. On a side not I'm really not sure if your aware of this but prostitutes use your parking lot for "work" at night time. I understand this is definitely not Uhauls fault in any way but just a heads up.
stewart r | Déménagement en ligneAll good
Michael B | Expérience généraleThe staff were friendly and tried to be helpful, but the process was painfully long and unreasonably complicated. I had come in and made all the arrangements more than a week ahead of time, and it still took an hour while I had people at my house, waiting, who I was paying. I will search for an alternate solution next time. It seemed very disorganized and painfully slow. The staff were friendly and respectful, but it took so much longer, and seemed so disorganized that it was a Hateful experience.
James K | Premières impressionsThe facility was clean and well maintained. The posted hour for storage access were not correct. I had attempted to access my storage at 8pm, and despite the website saying I had access until 10pm, I was informed by a customer service rep. on the phone that it was only open during office hours. There was no indication of this cut-off time prior to this. This issue caused me to have to drive over 1 hour more than expected, and store items back at my house that I had planned to put in the unit. The issue of incorrect hours needs to be fixed before it causes more issues with customer access.
Kolton B | Déménagement en ligneBest friendly service!
Michelle J | Premières impressionsAttempted to contact both the facility itself and support multiple times to no avail. Never even set foot in the storage locker, tried to contact within a few days of getting it to cancel and ask about a possible partial refund. No answer from anyone, a no would have been sufficient. Poor customer service from both the location and Uhaul online support.
Ryder J | Expérience généraleI can't say enough good things about Kim, the manager at the windmill storage facility. I had a turbulent 5 years and needed to store all my belongings for that stretch of time. She made every effort she could to make my move as stressless as possible. All the staff I've dealt with at that location were absolutly top notch as well, kudos to the whole team!
Denise S | Expérience généraleThank you for a smooth experience🙂
Paul R | Expérience généraleStaff friendly always helpful manager very helpful
DARRELL b | Expérience généraleThank you uhaul
Veldea W | Expérience généraleI was treated absolutely wonderfully. Thank you.
john s | Expérience généraleonly 2 cart / caddies available for moving - one flatbed, and one good for upright items such as artwork, mirrors, etc. And one of the cart was extremely noisy. It worked well and we only needed it for a few trips but wow - loud LOL.
Carrie S | Premières impressionsMr Singh was very friendly and easy to deal with. My rental experience was very positive.
karen l | Expérience généraleWas moving my stuff in yesterday and at the last and heaviest piece I arrived to find a woman blocking most of the loading bay. An older couple graciously moved their vehicle so I could get in. This woman had one dolly cart loaded and sitting idle while she used the other to unload and move things into storage. I asked for the use of the cart and was told it sucks to be you . I left her to her own misery and borrowed the cart from upstairs. If it had been a guy that was that ignorant to me it would have been a different story. There is no reason for that and people should not take all of the facilities equipment for their own at everyone else's expense.
Michael C | Premières impressionsThe day I leased the unit, counter staff were kind and helpful. I proceeded to the facility to ensure I knew how to unload and access the unit ahead of time -- it looked secure and I was confident to entrust my belongings to your care. I was happy I chose this storage facility. However, I was not informed at the time of lease that I did not have after-hours access. When I arrived at 6:55pm on the following Saturday to move in, my swipe card told me "access granted", but the sliding doors did not open (at back of facility, where the staff member had recommended I enter as it is close to my unit). I called the number on my access card and reached the call center. The rep looked up my unit and I was advised that I did not have after-hours access and that I needed to pay $10/month to gain access. There was nothing she could do to help me, I had to call the Windmill Rd (NS) the next morning to sort it out. I proceeded to the office, just to see if anyone was around (it was 7:15). There was a staff member inside and I explained my problem; he said (while I stood outside) that there was nothing he could do to help me, no one he could call, and that I had to come back the next day. I initially used the doors at the back of the facility, which is where the staff member advised I should access my unit. I went to the side door (2nd level) and the door opened, but I could not load to my unit (1st floor) from this entrance. I tried the front first level entrance, again the card reader said "access granted", but the sliding door did not open for me. I had arranged help from a family member to move that evening, had loaded and driven my vehicle (big truck with cargo trailer), succeeded in backing it into the unloading area, but then I had to return home. In future, please ensure clients are aware if access is not 24/7 and which doors they can/cannot use. I cancelled my lease and rented another unit elsewhere for a discounted rate.
joann a | Expérience généraleStaff and the manager was great and service was good but. Our storage had mice's and. Thinks was stolen from the storage. Toolbox and tools i reported to the manager. And I will be compiling to the police as well .
KIRIJA P | Expérience généraleAbsolutely excellent. Above and beyond. All that. The rentals are clean, accessible. Available 24/7. In a great location.
john s | Premières impressionsKim was really helpful in getting us set up, we felt well looked after!
Gordon K | Premières impressionsVery nice and friendly service . And the manager also down to earth . We love the location
KIRIJA P | Premières impressionsI cancelled my rental on the same day I went to start moving stuff in. The email communications I got were misleading on the process and access. I was not able to get into the building with a code so I had to go to the office to wait in line for 30 minutes only to learn I could sign out a key to access the building. It was communicated in the email and by the person who helped me sign out the key that a lock would be in the unit. Went back to access the unit and there was no lock. So this coupled with the fact that I would not have after hours access via a key pad and would always have to first go and sign out a key made me ask for my money back. I feel like maybe the unit I rented was different from the other buildings where the email would have made sense and worked. If I had known or if it was more clear during the online booking I would not have rented this particular storage unit.
David P | Expérience généraleLonger timing on the lights before turning off would be good as well.
Ruthann O | Expérience généraleI have nothing but good things to say about my experience with this Facility. I have struggled many many times while my things were in storage and want to say that staff specifically Kim went out of her way to help when and where possible. She and other staff were very caring and compassionate to my circumstances during very difficult times. I have so much more to say but struggling to articulate myself in my current health condition. Thank you from the bottom of my heart.
jane d | Expérience généraleOther places have access 24/7 It would be nice to have access 24/7
Nancy A | Premières impressionsThe staff was amazing in helping me get storage locker for the second time. Will be using uhaul for all time
Nikko Z | Premières impressionsGreat staff, very helpful.
Jesse A | Expérience généraleMy initial contact was great. I was helped by the lady on the phone phenominally well. The call center guy that helped me the second time from a remote location les so he rented me an unsuitable bin that was completely unu-sable despite my specific specifications of what it was to be used for and what my needs and limitations were. I then had to go to the location to get the situation fixed and am still not certain that the situation is 100 % solved as I was promised a month free and am not sure if that was credited or not by the 3rd agent i spoke to. Otherwise the bin is now suitable clean accessable and good would advise friends to rent with uhaul.
shauna c | Premières impressionsDear Kim, Thank you so much for assisting in my first storage experience. You and the team is doing a wonderful Job. Keep it and thank you again,
Sandeep S | Premières impressionsWhy do you need to send me an email looking for a rating at least 5 times....every hour!!!
maxwell r | Expérience généraleBeen renting trucks for over 4 months now, because mine blew up and wasn't worth fixing. A replacement truck has proven hard to find. Anyway, whenever we have jobs, I have to go to the U-Haul office pick up a truck, then go to my storage facility to put work gear on. So one of the staff members mentioned their storage, which I assumed was full, as storage anywhere in HRM is hard to find. Well Kim, the office manager found me a 10 x 15 storage unit very reasonably priced. So here I am.
Eastern M | Premières impressionsKim is an amazing manager and lady. Hard to find good help and service. She is dedicated to her job and it shows. Thank you Kim and your staff. Great experience!!!
Martin Z | Expérience généraleWe did not know at first which building our storage unit was in. Once we found the building we did not know which door could be opened with the outside key. The staff member on site was not regularly assigned there and did not know the answers to these questions, but we all worked together and found the door by trial and error.
Brian T | Expérience généraleOnly this I would change is not having to pay for 24 hour access
rachel n | Premières impressionsAll your employees was friendly and very helpful,
Susan A | Expérience généraleVery pleasant staff and always helpfull and the facilities are so easy to use and well maintained!
Tasha M | Expérience généraleThe store manager was really helpful and the staff was very nice to deal with. The manager went above and beyond for us, very thankful
claudia b | Premières impressionsyes best place to rent . we will tell everyone what a great place to go
richard m | Premières impressionsKim is excellent to deal with !
Jennifer D | Expérience généraleI've had the pleasure of working with the U-Haul team at 460 Windmill (Dartmouth, NS) multiple times for both storage and rental vehicles. They continue to impress with outstanding, polite, friendly service, and are a pleasure to deal with! Highly recommend to anyone moving or looking for storage solutions. Kudos to Kim (store manager) and her entire team. Thank you all again!!!
Phil C | Premières impressionsThe only issue was an alarm going off when at the site. But very good overall
Caroline W | Expérience généraleSpecial Thanks To Kim Thanks for your beautiful smile and great customer service..
Helene B | Expérience généraleExcellent customer service and very clean storage units
Shelly C | Expérience généraleWe were given a rate for our storage unit which was then raised at random increments throughout the year with little notice. I would expect to have my rate secured for a minimum of one year before any rent increases. The amount for the increases was also a lot (and random). I would have chosen a different storage company initially had i known this would happen. Move out was very easy though and staff were kind.
jaden l | Expérience généraleI have used the Windmill Rd Dartmouth NS store twice now in the last couple months. I can't say enough of how helpful and friendly the staff are. We appreciate all their help. Will definitely use this business anytime in the future.
Stephen S | Expérience généraleThe guy that helped us was very friendly and had us on our way without any hassles. Will definitely be using this Uhaul store again.
Shelly C | Premières impressionsExcellent customer service
John C | Premières impressionsOver all I had a great experience. Wish there were lights when it gets dark early from Fall to Spring. It would be nice to have access anytime of day/night but managed with the times it was available.
scott c | Expérience généraleI rented a 5x5x8 unit and received a 4x4x8. So i asked for a refund. This is my second bad experience here and I will not be returning. I'd rather give my money to Windmill U-Store than put up with the terrible customer service
NICHOLAS C | Premières impressionsGreat staff very friendly and helpful. Was very impressed with the windmill rd location staff.
Stephen S | Premières impressions.
Michael H | Expérience généraleStaff, were extremely helpful and patient.
Fiona S | Premières impressionsPerson who assisted me was great
Robert M | Premières impressionsOnly issue I had was actually finding the storage building. Directions were not clear on how to get to it. And I would suggest some better signage with the unit letter on the building perhaps.
Robert D | Premières impressionsGreeted in a friendly manner.
Mark J | Premières impressionsI cancelled my rental half way through the month and they told me they do not prorate the amount even though there is 2 weeks left on the month.
carolyn m | Expérience généraleThe staff were all very nice; my only issue was Ryan set me up for automatic payments and unfortunately it wasn't completed and I was charged a late payment fee. I have never been late on anything and this was disappointing. My other concern was how damp my belongings got in less than 3 months storage. I understand I did not have a climate controlled unit, however it was shocking how much mould there was on many of my possessions. The rear of the unit had a lot of moisture/water stains on the wall/floor. I think for anyone renting one of these units, they should be forewarned that it is highly likely they will get mould; not just maybe.
Barbara M | Expérience généraleKim really went above and beyond with her customer service. Amazing.
Don B | Expérience généraleHad a strorage unit reserved and they gave it away and gave me a little closet size wasn't worth the price or space I had only enough room for 6 boxes. Went from a heated unit to none
janet b | Premières impressionsOver the last several years, I have utilized U-Haul Storage on Windmill Road Dartmouth, NS to store my furniture. I would highly recommend anyone to use your storage site. My furniture and personal affects were secure at the storage and that was a top priority for me! The general manager ( Kim Singh)) was a professional, rendered excellent customer service and she would resolve any pending issue that I might have regarding my account or being out of the HRM area. I would highly recommend anyone to use your U-haul Storage. Respectfully, April Jenkins Commissioner of Oaths
april j | Expérience généraleI needed a storage unit on short notice and was delighted to be able to secure one online and on a holiday weekend.
karen l | Déménagement en ligneAt first there wasn't a unit available in the size I reserved. Then they found one,but it was on the second floor. It was bigger too so more money. Then we find it is locked and full of someone else's stuff. Long and short of it they found a pod in the upper yard at a cheaper price and I got the first month free. Good job to all that helped me. Happy costumer.
Donald W | Premières impressionsThe staff was out go and friendly. It made my visit easy. Thank You, Keep up the Great Customer Service :)
james r | Premières impressionsHad a storage unit for 2 yrs as rented trucks to do the moves. Great service !!!
shannon e | Expérience généraleLast night I moved-in to my storage unit but the experience was awful as my code is not working and the customer service is not too friendly/polite at all. Waited for an hour (8PM to 9PM) before I was able to get in as they are trying to figure out what to do. Since the phone conversation is recorded you ca review the phone conversation and you'll hear from it how the customer service lady responded to my problem. The manager on the site is polite and professional though.
dennis o | Déménagement en ligneMay or may not recommend, uncertain. First time I used this location, it was 24hr access. 7 days a week. This time around, the location wasn't accessible like it had been. However, it also wasn't the same physical building. When I ask for a larger unit, it was suggested there were a couple coming up, and in the meantime if a smaller unit would be ok, I could get the larger unit at a later date. Been several years. Never happened, even though units directly across from mine were emptied twice that I'm aware of. Incidentally, I was offered a second smaller unit. Not useful. Not what was suggested. I'm glad I'm no longer a tenant. One, all of my items are in one unit now. For less than the 5'×10' unit I had. And I'm that much closer to no longer needing a storage unit that's not on my property.
Jason H | Expérience généraleWhen I came after 5 month to get things out of my storage I couldn't find it so I had to move backwards with a 15 ft truck twice. It would be great if they could setup some signs which storage units are in which road.
Richard B | Expérience généraleThe webpage had lots of issues loading c/card info and same for the d/license, and access times for the main office storage not clear, was under the impression it was till 10 pm 7 days. Onsite staff were good to deal with.
Steven A | Déménagement en ligneStaff are really nice
karl f | Premières impressionsKim was incredibly helpful
Jordan G | Premières impressionsOne thing that I'm not satisfied with is the free month storage that you are allowed to have according to the website and actually, you cannot have it. I rent a Uhaul Van (Contract #27797743) going to Quebec (2500Km in total) and back in Halifax. Sadly, I've been told that I wasn't eligible because I took the truck in Halifax and return it to Halifax. On your website, it is said that I had 2 yrs to claim a month free of storage. This is the part that I will not recommend to friends if they will do the same procedures as me. Meaning, rent a truck UHaul, to a place drive that many KM, and back. Very disappointing. I hope you will reconsider to allowed us to have one month free especially since I will be using your storage for 6 to 18 months in total. Thank you for reading the feedbacks.
yannick B | Déménagement en ligneNot impressed with how the facility is managed at all. Also the decision to extract my credit card info from past transactions in order to illegally attempt to make a charge due to late payment was very illegal. That's what you call sketchy business practice. For that I'll never say anything good about uhaul. If that transaction had gone through, we would be going to court over the matter. Never again.
james c | Expérience généraleOther than not having a clear instruction on where the unit was initially our whole experience was very good. Merci
Carmen R | Expérience généraleCustomer service was professional and friendly. Every person that I encountered at this location was helpful and approachable. I recommend this uhaul location for any transportation or storage space needed.
john o | Expérience généraleI reserved an 8 X 8 X X 8 unit on December 30th and got a confirmation. When I went to the location the next day to show my insurance policy, the unit was gone. Did you know it's was on a first come, first served policy even though I had a reservation number specify I had an 8 X 8 X 8 unit reserved. What does "Reserved" mean to them??? I was furious and am still furious!!
david m | Premières impressionsThe customer service is poor. Staff at windmill rd site ALL need training. The worst experience I've ever had!
Rachelle M | Premières impressionsThe initial unit we had was not indicated on the map. We had an hard time locating it.
Jennifer S | Déménagement en ligneWeekly rates would be better then you wouldn't have to pay for a whole month if you just needed one more week. The pavement outside of the entrance to the main office was covered with very watery mud.
Jane p | Expérience généraleThe gentleman who works with the public in the office where I rented my storage unit - was very helpful, very positive no matter how many ppl were waiting 😉
Bette-anne S | Expérience généraleAt the Uhaul on Windmill I unfortunately was reluctantly served by the lady who obviously hates her job and would rather be doing anything than helping customers. She had me waiting and waiting while she was putting stock on shelves. As slow as she possibly could. After about 10 minutes she finally served me. She provided me with my facility directions and map and hours. I asked how do I get in? She told me to drive through the door. I sat in front of the door waiting for it to open… nothing… went back inside again and thankfully the other gentleman who obviously loves his job and serving customers showed me how to open the garage and apologized that someone had turned it off. I get to my storage locker and it's sealed shut. I go back in again and ask her how to I break the seal to access my locker. She rolls her eyes at me, saunters over to the display locker and mockingly rolls up the locker door to show me how to get in. At this point I'm furious. I said I need something to break the green seal! She then says oh, grabs a knife and starts heading out.
Paula-lynn D | Premières impressionsBooked a space but did not have the size I booked online. No record of the online booking. Gave me a smaller unit than the one I booked. When I went to see it, it had not been vacated. Received a call with a different unit. Was the size I had originally booked. Was told they would not increase the first month payment I made for the smaller unit. Then I got an email saying I was late on my first month payment and was being fined. I didn't even have the storage unit yet and had paid when I booked the storage unit. I do love the new space and the move in went really well!
Steven L | Premières impressionsStaff was very friendly. I was disappointed that by reserving a unit doesn't mean you will get a unit...why provide that option? Fortunately, a similar (but more expensive) unit was available. The locker unit was a bit damp and strong odor, probably due to cleaning and of course the rat trap wasn't very enticing.
phil w | Premières impressionsBest experience in a bad situation for me. The staff were super helpful, especially Kim. I would recommend this place to anyone needing a truck and storage. Thank you so much!
Christa R | Expérience généraleKim was AMAZING. I was in a very dangerous situation and she made sure everything went smoothly and that I had a storage space. The staff upon arrival and checking the truck back in were fantastic, but Kim, she really made me feel like I was a person and that I could relax. Thank you to Kim and all the staff at this location.
Christa R | Premières impressionsThank you Uhaul for the excellent service.
Michael D | Premières impressionsI noticed something like bird poop dripping no a on several of my items in storage when moving out. I also had an awful time even getting this unit, since I technically booked one at another location and ended up with this one and having to use stairs, which I was trying to avoid.
Sam K | Expérience généraleReserving a truck, equipment and storage unit doesn't mean anything. The storage unit I reserved was not there for me nor was there any explanation when booking that it was first come first serve whether I reserved it or not. So was given a much smaller unit and a second unit of the same size free for only a month. No apology asked if when the size unit I reserved opened up if I could be contacted…. Doubt that will happen. Almost didn't get the right size truck because the one that was supposed to be mine was having mechanical issues. Thankfully they had an extra one. Reserved a furniture and appliance dolly and got neither. Was told they were all gone in the morning even though again I reserved both for the time I reserved the truck. It was bad enough 2 of the 3 things I needed from uhaul went completely wrong but then the staff really didn't seem to care and just wanted to finish the transaction and send you on your way didn't make the situation any better. Directions were not explained such as when you return the truck get one of the guys outside to do the check rather than come back in to the front desk and wait in line for 25 minutes before they tell you "oh just go outside and get one of the guys". I've used uhaul several times for my own moves and friends and family. This was the worst experience I have ever had with them and don't know if I will use them for my next move.
Kelly S | Premières impressionsThe Mgr Kim Singh was able to “get things done” and make for a much smoother movie in
Bette-anne S | Premières impressionsNeed more dollies. If there's more than one peraon there, you dont get a dolly
NICHOLAS C | Premières impressionsAn alarm blared every time I tried to open my locker, despite having confirmation it was ready and a tag on the door saying it was ready. When I contacted the front desk, I was treated rudely and told to come back in 2 days when they had a chance to fix the alarms. I said this was unacceptable because I'd already paid for the unit and driven with a van full of stuff to store. This went back and forth until someone else was put on the phone. There wasn't a lock in the locker either, so I had to call back again. Remarkably rude and incompetent service.
Alec F | Déménagement en ligneCommunication after your stuff is in storage is non-existent. I sent an email asking if I had set up auto pay correctly with no response. I was then charged a late fee. I decided to pay two months up front and then another (3rd) month's payment was taken off my credit card without me knowing. I've asked for confirmation that 3 months payments have been recieved and if I will not be charged agian until November or if I wil get a refund and guess what? No response. Just this survey/review. It would be great if manager Kim Singh from Dartmouth would contact me via email. I am in Thailand and finding this stressful.
Kim T | Premières impressionsMap of property confusing.
ROBERT F | Premières impressionsIt would be nice not to have to pay for after 10 pm storage!! Other than that!! Great company to work with!! Thank you!!
Bernadette H | Premières impressionsNot only did I call first the confirm that there was a storage unit the size that I needed, was still available, I reserved online a unit at the Dartmouth location. I selected my move in date and got an email confirming my unit was reserved. When I arrived on my move in date, the lady informed me that the unit was not available. Apparently reserving a unit online or even calling to reserve, doesn't confirm that you will actually have a unit available to you. Minutes after the lady told us about there not actually being a unit being reserved for us, her co-worker informed her that there was a unit that just opened up minutes ago. So the unit I selected was $159+ taxes and the unit that I am now paying for is over $200 a month with taxes and tenants insurance…. Not pleased at all with how Uhauls system works, it makes absolutely no sense. The lady at the office was very helpful and sweet with us but I will not be renting a unit from uhaul in the future.
Olivia M | Premières impressionsWas told the day I went to unload the truck. That they closed at 7pm even though website says access to storage facility is open till 10pm.
Charles O | Premières impressionsAll U-Haul employees were very knowledgeable and helpful during my entire rental period. I would definitely use U-Haul in the future. Merci.
Stephen B | Premières impressionsthe staff is wonderful here.
wendy B | Premières impressionsVery helpful and efficient!
Coady M | Expérience généraleI am rational g it poor because of your accounting procedures. you charged me for June after I ended my contra t for May 31. I am still waiting to have the charge reversed.
Deborah S | Expérience généraleA freight elevator would have made it perfect
Traverse A | Premières impressionsThe security system kept going off whenever I was there, went to front desk and they gave me anew card as they weren't sure what was going on. Lights only worked half the time I went in. When I booked the storage unit there was a huge mess up. was told I had a truck and storage unit booked with first month rent free, went in and was told I didn't as nothing was marked down. Got the truck and told me to go back in when I had my stuff to book a unit as they couldn't right then, which I found weird, they also told me one would be available when I got there. Once I had my stuff went in they told me they only had biggest unit available so I went with it cause what was I going to do with my stuff. Meanwhile I didn't get the first month free as they put the truck under my name and storage under my mom. I brought it up to there attention and it kept getting put off like it was nothing and they couldn't do anything. I was in a domestic dispute and had to get my things out of the house and going through alot at the time so I gave up. BUT AM NOT AND WAS NOT IMPRESSED THAT DAY. Went in a few times to rent a truck and had great experience with it and the staff were very hopefully but that one day was horrible.
EILEEN F | Expérience généraleKim was absolutely fantastic! I didn't find your website very user friendly for online payment however it was no trouble to call Kim personally each month and pay my bill. She was kind, accommodating and professional.
jessica t | Expérience généraleKim Singh is the best! Friendly, accommodating, and professional.
DAVID M | Premières impressionsGreat solution for moving.
WILLIAM M | Premières impressionsMy things are being kept at the Bayer's Lake storage ,Jennifer whom I believe is the manger is exceptional ! She truly cares about each persons situation ,she does not judge she helps and goes out of her way to do so ! . Thank you Jennifer for your kindness !
Corina A | Expérience généraleLights were not always on but when they were it was well lit. Not very much room in parking bay to load and unload, could've been more carts/trollies.
Lyrica A | Expérience généraleI moved my things into a storage unit during a small snow storm. Everyone else cancelled their services at Uhaul, as I was told by an employee there that morning, but I decided to go ahead and get my move done. The area in front of my storage unit was iced and not salted and poorly lit. As a result, my driver slipped, broke his ankle in 2 places, and had to go to the hospital. After returning inside the office, I mentioned the incident to the employees none of whom expressed any concern about the matter. Poor property management/maintenance, no concern for the well being of customers.
mike t | Expérience généraleUnit was COVID cleaned and ready to go
Derek P | Expérience généraleLove working with Kim ... worked with her out in Calgary with my Western locations... she was excellent out there as well ! Jim McFarlane Regional Manager - Atlantic Canada
Jim M | Premières impressionsStaff at the facility were excellent - however, the call center misled me to believe that I had reserved a unit (they took my credit card number) when no real reservation had been made. This could have been a very big deal if I had not shown up on site to get the layout - and got the last unit available. Call center needs to be specific that the reservation is not firm until checking in at the site. And if not firm, why do they need credit card info over the phone? Keir Hood Halifax, NS
Keir H | Premières impressionsVery helpful and made changes I required easily and had a good experience
Derek P | Premières impressionsNo notice of a circular lock needing to be purchased in order to "prevent theft" until we arrived to move into the unit. This should be included in the price of the unit if there is a known issue. The lock sold on site is garbage and we threw it out after we moved out as it was difficult to open. Bagged clothing and baby items became moldy; had to throw out a lot of it. Smell of urine near our unit, like someone had been peeing on the wall frequently. Was told when I spoke to someone to discontinue my unit that I would receive a call back stating whether or not I need to return my access card - no call back to date. Staff on the phone and inside the branch were very helpful and well spoken. Will be using a different company in the future - have had no issues like the above at Metro Self Storage.
Sarah P | Expérience généraleThe staff has been amazing. I have been there a few times in the last little bit as I move my mother out of her apartment. Every time I go there, they are even more professional and courteous than the last. Kim and Toni were amazing the last time I was in.
Mark B | Premières impressionsThe service was poor when we had to go into the office, (online instructions didn't match the instructions from the facility itself), person behind counter wasn't wearing their mask properly (in middle of pandemic), basically told me I was a liar, and his instructions didn't work to allow me into my unit either. There's poison rodent traps in the units no one tells you about until you find it, which I think those traps are inhumane and I requested it to be moved. Was told they would remove it, I wait another almost 24 hours before going back to put the lock on the unit to still find trap inside. Was cut off by person speaking to me on to me on the phone while trying to sort out issues to the point I just stopped trying, and let them say whatever they needed too and ended the call without being properly happy about anything. The one good thing they did was give me a month free for all the issues, a ten minute set up turned into 3 days of super stress and confusion that couldn't of easily been avoided, the 1 month free feels insufficient and lazy on behalf of the company. 10/10 will never uhaul for anything again.
Kerra N | Déménagement en ligneGood value, great people, thanks!
mike w | Expérience généraleReserved a 10 by 15 unit 3 weeks in advance than rented a 26' uhaul truck to move upon my arrival at the Dartmouth location was told my unit is no longer available and my reservation means nothing and it's first come first serve! It took weeks of planning to have people help with the move an expensive uhaul truck to move our things and then to show up and not have the reservation mean anything was absolutely unacceptable. When I asked to speak to a manager at around noon I was told she was in a meeting until 6. The gentleman at the desk called Halifax and Bedford locations but also not available not to mention I'm paying for the truck per kilometre. For a storage facility not back up a reservation a customer has made is unimaginable as we are counting on the unit to be available if reserved. In the end we did get a 10 by 20 unit but took over an hour to find. I'm not sure how long our things will be in this unit but I do know when I need another unit in the future and with the costs associated with moving I will certainly be looking for a company who can be trusted. If no unit became available and I had a uhaul truck rented with our things in it what would have happened? Absolutely horrible experience.
SCOTT M | Premières impressionsVery helpfull and Proffesional Kim was great !
glen s | Expérience généraleWish I had of had 24 he access
aaron t | Expérience généraleI will continue to use your facilities in the future. Great staff ! Extremely helpful and friendly.
alicia l | Premières impressionsToni on your front desk is more then helpful ! She was very accommodating to my needs and was more then patient with my questions. She should be rewarded for being an employee who will keep the customers coming back. Merci.
Jeff P | Premières impressionsUsed it for 4 months, and everything was perfect. No mold no must and I got to keep the lock! Move out process was beyond simple. If I ever need storage again Uhaul is the only place I will use.
Karen K | Expérience généraleWell, my opinion has changed from my previous post. My goodness what a difference. Staff were wonderful and handled my request quickly and so efficiently, and such a great atmosphere, you couldn't help but giggle along with them. Safety barriers in place and they added more storage units!!!! So very imressed with the difference, I absolutely recommend this store now!
christina g | Premières impressionsThe U-Haul employee that helped me through the entire process, jessica, was so extremely helpful. From taking the time to explain the different units to me, to going above and Beyond to help make me feel secure In the purchase. She made the experience excellent.
Elizabeth s | Premières impressionsOh my gosh, Kim and her staff were so helpful. Moving can be stressful at anytime, but Kim happened to be at the front door when I entered. She warmly greeted me and took care of me through the whole process. I was set to go within a very short time. It's nice to do business the old fashioned way whereby personal customer service is still a priority. Thank you, U-Haul.
Lorene B | Premières impressionsFirst thing: i asked at the counter to book a truck for the next day and pick up in a town 80 kms away. I was booked for a week away and pick up in the city the office was in. I canceled that order, messaged the office and i was not contacted about the screw up. Second, when i got the truck a few days later, i rolled into the storage area and the alarm was going off. The security intercom system was utilized by me to notify the office next door. I was blamed for setting the alarm off. It was certainly not me. Everything was dealt with about 45 minutes later when staff were running around trying to figure out the issue. Lady at the desk was awesome yesterday.
james c | Premières impressionsKim was awesome!!! Helped me out when my reservation was messed up. The staff indoors at the office were NOT wearing masks. This is twice I've been in in a month and I can say I do not feel comfortable going back in knowing their lack of pandemic responsibility. Only 2 screens separated customers but those lines were not open, only the wheelchair and the one next to it. No sanitizers next to debit machines or desks. Uhaul is a HUGE company and am disappointed. I will be using a different company next time.
christina g | Premières impressionsI think you really need to have proper customer training. Your staff were rude, unhelpful and honestly I have never been into a business with such a poor taste of staff!
Tracey B | Premières impressionsExcellent staff that are always ready to help. I would choose Uhaul over any other place for storge needs. Thanks, you guys were great!
Ernest F | Expérience généraleBest staff ever !!!! Love it here!!!
tammy f | Premières impressionsStaff was superb, I forgot a laptop in the hallway outside my locker and when I called about it the girl in the office went across the street to the locker site and brought it back to the office for me to pick up the next day. When I first rented there was a keypad access that unfortunately broke. It broke around December if I recall correctly and as far as I know it has yet to be fixed. I was told that they were waiting on a replacement part.
steven m | Expérience généraleOutstanding customer experience! The attentive, compassionate approach encapsulated in a professional manner created an outstanding customer experience, I would highly recommend the site to anyone in need of storage capacity in the Halifax area. A big thank you to the team members and management!
todd m | Expérience généraleKind service and convenient access to my storage unit are excellent. Merci.
Inhyong L | Expérience généraleI have a new mattress and an electrical adjustable bed that have sustained water damage which will null and void my 10 year warranty. The mattress cover is also stained. This bed and mattress cost approximately $5000.00.
Charlotte D | Expérience généraleHelpful and friendly staff . Take the time to answer your questions didn't feel rushed most appreciated. I would highly recommend .
Mark K | Expérience généraleI am kinda Uhaul loyal customer. I like Uhaul for its convenience and kind service whenever I need to move my home. Thanks Uhaul.
Inhyong L | Premières impressionsWas smaller than I expected, but I haven't needed a storage room for awhile. It gives peace of mind though to know Uhaul has the storage when I need it. And of course it helps to use a measuring tape before arriving at the storage room!! :)
Karen K | Premières impressionsSecond time in 4 weeks I have rented a unit with issues the first unit has a big puddle of water and the second unit had a section on ceiling falling down that had been repaired by tape.
JESSICA S | Premières impressionsNeed longer access hours to storage units.....and additional/spare copies of keys
Ann M | Expérience généraleThey were very helpful especially when I was traveling and returned home during the Covid19 pandemic and had to self quarantine. They were very excellent to deal with, understanding, professional and compassionate. Very much appreciated. Merci.
betty b | Expérience généralegreat
Miriam E | Expérience généraleNeed longer storage access hours
Ann M | Premières impressionsA bit pricey. Went with competitor.
david b | Expérience généraleEverything went better then i expected. I was very happy when i left
stephen p | Premières impressionsit was a great expericens
Miriam E | Premières impressionsI mainly chose Dartmouth Uhaul due to after hours access. Due to a storm, the power to the gate and the doors after hours we're inaccessible. So for a month, I had to find alternative storage because I needed more consistent access
brandon w | Expérience généraleCustomer service was excellent. Kim was very knowledgeable, personable and friendly to work with. She made me feel more relaxed.
nancy d | Premières impressionsThe manager Kim is excellent and I do not wish this review to reflect her performance or service. -Other staff rude and unhelpful each time. - paid for 24 hour access which was not provided
Ryan L | Expérience généralePratique
william t | Expérience généraleEverything was wonderful. The man looking after the Dartmouth branch is super nice.
KEVIN B | Expérience générale.
Shauna C | Expérience généraleI was not impressed to find out that I could not access my storage unit 24/7 when I had storage here before you could have a key card for access. I had mouse crap over everything. I have more to say
BRENDA E | Expérience généraleservice was excellent
peter h | Premières impressionsCourteous and well managed.
david b | Premières impressionsWe are very happy with our uHaul storage, the place was very clean and secure ans the staff was very friendly and helpful.
Arnaud F | Expérience généraleThank you for your service note I moved out one day early September 28th the 29th was not required.
Shane C | Expérience généraleThere was a lot of mice droppings and there was a Unit a few doors away that made popcorn to sell I feel that should not be allowed.
BRIAN G | Expérience généraleall the staff were very good
DAVID D | Expérience généraleStaff was very accommodating
Terry W | Premières impressionsPeople were very nice to deal with and were very helpful. They run a nice operation.
clarence s | Expérience généraleKim was very knowledgeable and helpful
WALTER M | Premières impressionsQuick and easy move-in. Facility is in great shape and seems secure.
James R | Premières impressionsThe service was inconsistent. The staff were too busy to be friendly customers or even one another. There was a lot of confusion multiple times I was there. I had to call 3 times to confirm acct close
amanda b | Expérience généraleGreat customer service!
Cody B | Premières impressionsS.O.
Annie I | Expérience généraleThanks for the great service.
ricardo s | Expérience généraleFriendly and knowledgeable staff, and good back up center when they are busy.
Commerical E | Expérience généraleGreat experiences. Kim the manager in Dartmouth was very helpful. She was exceptional.
Ahmed G | Premières impressionsA little expensive but it was very clean and in great shape!
Benedetta H | Expérience généraleDisappointing. Always issues with my account at uHaul.
Ciara P | Expérience généraleYou guys rock!! very nice staff clean units and trucks well maintained . Best moving company around .
Jennie A | Expérience généraleThey did not have the right size room I had reserved so they gave me 2 smaller units at the price of the one I reserved and then gave me a discount for the inconvenience. Very pleasant customer servic
cheryl n | Premières impressionsGreat staff fast service clean units :) Please let us know if any lockers come up for Grabs soon ;) Thanks for the Services UHaul.
Jennie A | Premières impressionsExcellent customer service. No complaints
Kara R | Expérience généralethanks for the opportunity to rate .. the staff at the U-Haul in Dartmouth are exceptional ! the service I received was friendly, helpful and a blessing after a long drive and a long move.
Zena R | Premières impressionsEverything was well attended. Thank you.
palma h | Premières impressionsIt was very convenient and well designed
roderick m | Expérience généralei recommend to everyone people are amazing friendly knowledgeable plus their office clean organized
joseph j | Premières impressionsGeneral Manager, Kim was rude and difficult to work with, she did not appear to know the policy around credit card returns and made me have to wait for 3 days to get my money back.
simon o | Expérience généraleThe manager at the Dartmouth location was excellent. I was very pleased with the service I received.
SHERI B | Expérience généraleRecieved excellent customer service
Kara R | Premières impressionsI rented a storage unit sight unseen. When it came time for moving the belongings to the unit, it became clear that the unit was inaccessible. The staff quickly gave me a better placed unit. Merci.
david w | Premières impressionsVery friendly and fast service.
milton v | Expérience généraleI have used this storage facility a few times and I am always impressed with the great customer service. Everyone has always been friendly, helpful and professional. Highly recommend this facility!
debbie j | Expérience généraleStaff at U-Haul we're very knowledgeable friendly and had a great attitude would recommend U-Haul to all my friends and family thank you for a great experience.
KEITH M | Expérience généraleNot very nice when I went back and found out I was getting charged for kilometers and they never informed me when I got the truck that I would be getting charged for the kilometers I drove.
julianna b | Premières impressionsThe other day I found no lock on my door. The service counter determined that, for some inexplicable reason, their yard man marked me as "moved out" and cut the lock off 3 days earlier w/o notice!
Murray S | Premières impressionsThere was some confusion about the delivery time, but my uBox arrived safe and sound!
Zandra A | Expérience généraleI was dealing with a bad situation from out of town and this facility was accommodating. More accommodating than they had to be. I would 100 % recommend them to anyone, and would 100 % use them again
Jodi O | Expérience généraleGreat customer service, as usual! I have used your facilities a few times and have always been impressed with every employee there! More companies could learn from your focus on good customer service.
debbie j | Premières impressionsThe manager at this location is very unprofessional...
Steven R | Expérience généraleI realized once home that I didn't sign anything or receive any "contract" stating the terms of rental but must say that the professionalism and caring of the gentleman I spoke with was excellent!
glenna p | Premières impressionsVery Good Service
Yogesh B | Expérience généraleThe staff were beyond Friendly and helpful with the exception of forgetting to provide the storage unit number to me and then along with that the hours to access it to unload.
Carrie B | Premières impressionsWell for starters I cancelled my uhaul storage on December 21st and I got an email yesterday stating I owe 155$ for late payment on the storage unit. I'm not paying that. Not my fault.
Denis L | Expérience généraleThe staff at Uhaul Moving and Storage on Windmill road are very helpful. The alarm at the storage unit goes off frequently.
Jeff S | Expérience généraleVery helpful, inforative, polite...couldnt have had a better experience!!!
John D | Premières impressionsThe fact that your employees are friendly, well mannered and very informed says a lot about your company. It must be a nice place to work because your employees go above and beyond.
Rick p | Expérience généraleService was above and beyond! Your staff are some of the best, you should be proud of them. You must treat them right because they seem to be happy at their work, and that is nice to see.
Rick p | Premières impressionsMerci!
Silvina G | Expérience généraleWith a power outage they were able To help me out of a predicament, things prior weren't going as smoothly as planned. They had helped me a couple days earlier! But went above & beyond both times.
Jan M | RéservationGood service.
Josephus D | Expérience généraleSecurity code did not work - alarm sounded upon entry to the unit
Michael D | Expérience généralewas billed for 2 additional months of rental. I had the box for 2 weeks and continued to have my credit card charged 2 months after the return
jill r | Expérience généraleIt was very easy to retrieve my things from U-Haul. I used a U-Box for the first time and it went well.
Tracy L | Expérience généraleThe staff were quick and very helpful and the unit was very clean
edward b | RéservationAlways worked above and beyond....thank you
Katherine H | Expérience généralethe manager is horrible I waited 5 weeks before just pulling my stuff out of storage for a phone call from her. The units are filthy and infested with mice would never rent there again
ashley b | Expérience généraleWhen I was at the office, both times the staff members seemed very stressed and were not speaking to each other professionally! Does not give a good impression to customers
Sophie P | Expérience généraleI would recommend U-Haul Storage... very pleased !
JOAN B | Expérience généraleI took out the ubox on the last day Aug 31 and was informed I would not be charged for the following month. I was charged and still haven't been refunded for over 2weeks now after several calls.
Samuel A | Expérience généraleThe lighting in the buildings is not terrible but not completely adequate.
Emma S | Expérience généraleI'm waiting for someone to get back to me to star a insurance claim I have various tools and a piece of furniture that were damage due to water and mold. I notified the manager and she was aware
chris s | Expérience généraleIt was a satisfactory experience
Gabriel Q | Expérience généraleKim was both friendly and helpful in all my dealings with her. Only problem I had was twice I had to wait over an hour for my Ubox to be found when they knew that I was coming. All in all a good job.
Jim R | Expérience généraleThe space that I had reserved online was not available as promised. I had no choice but to then spend more money on a a bigger storage unit which did not meet my needs(drive up requested).
Gaetan A | RéservationVery happy with there services.
Jim M | Expérience généraleThe Manager was wonderful and friendly!!
margie d | Expérience généraleI would use this service again
Terry M | RéservationI had booked a storage but when i went there the facility was fully booked
Shereef M | RéservationMy things became rat infested and nobody helped me at all. I paid over $1000 dollars for storage when I could have had a better chance leaving in on the street. I will never recommend uhaul storage.
RYAN D | Expérience généraleGreat service
Ray A | Expérience généraleFrom BC to NS my experience with Uhaul has been great. Staff friendly and knowledgeable. Greatly appreciated.
Shelley M | Expérience généraleGlad I checked the U-Haul website and found out about the U-BOX option. Whole move went very smoothly, and I would recommend U-BOX to anyone. And it was half the cost of other options I looked at!
Robert P | Expérience générale