Great experience
LATISHA B | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Erie
Testimonials From Recent Customers
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The workers are always so rude and unhelpful. Every time you came into the store, you only got attitude. Only nice person in there is the manager Andre
PATRINA B | Expérience généraleI was given a 12ft enclosed trailer with a tire that had a 2 inch crack on the tire wall. If I didn't find that damage in time, that tire would have gone flat on the side of the road. Unacceptable and dangerous.
JORDAN QGood service..
ANTONIO B | Premières impressionsCustomer service agent was very friendly, helpful, and a pleasure to work with.
Lisa LAll employees were very nice and respectful went out of their way to he!p Thank you
karen j | Premières impressionsMr de Leon was very helpful with answering my questions concerning mileage and time conflicts. Kira was also very direct with answering and addressing
Michael H | Déménagement en ligneVery good experience
JONATHAN G | Expérience généraleThe woman who was at the check in desk was very helpful. I wasn't sure what unit I needed for my items && she explained the sizing && her recommendation was perfect. Very satisfied with my decision to us U-Haul.
JORDAN B | Premières impressionsStaff was helpful and professional. Building was secure and well lit.
beth r | Expérience généraleFast friendly service. Every one I had contact with from calling for info , to pick up to drop off was friendly and nice.
BRIAN MThe staff here was friendly and incredibly helpful! A+
BRENT Sstaff very bad attitude
FERYANDI S | Expérience généraleBecause of the water damage i could not recommend it.
Albert G | Expérience généraleI'll be back if needed
Scott W | Expérience généraleIt was a very smooth checkout. The staff member I had the pleasure of dealing with was very helpful. I certainly would rent again given the experience with your staff member.
J BI am so pissed off right now. I dropped off the truck and I have a picture of it that the phone charger and the connector was connected to the truck while I dropped it off when I went back the next day to get the charger back they told me they did not have it. This is unacceptable for employee to steal customers item or to task it whatever the case may be and not contact customer this is employees responsibility to contact the customer and when I try to contact the manager, that response I got is we don't have it. I will never use this trucking company ever again. This is disrespectful, dishonest for somebody to do something like this, and a manager who is supposed to be the face of the company, not taking care of the problem. I need somebody to contact me higher up. Like I uploaded picture inside the truck when I put the pads in there and lock the truck at the drop off on transit Road 6161 Transit Rd. in Depew that shows on the picture when you zoom in that charger still hanging in there, I did not realize till I went and lock the truck and went in the car and was looking for a charger and went back to the location the next day to pick it up
DIANA JEverything went great. Was very happy.
James KThe sales man at the counter needs a raise in his pay ! He was more then helpful an went beyond to make sure I had what I needed and asked for.
ROBERT B | Premières impressionsGreat customer service and great people at this location.
JEFFREY BVery helpful and good to deal with!
JONATHAN G | Premières impressionsI liked everything about the Uhaul Storage!!!
Samuel K | Expérience généraleSimple , convenient, good service, employees had positive attitude to me as a customer, helpful on questions asked.
KATHERINE B | Expérience généraleKeep doing a good job.
ADAM TMy rental experience was great. The customer service was excellent. Everything was easy and convenient being that we didn't have a prior reservation. I woupd use this location again. The climate controlled storage warehouse is nice snd clean too.
LYZEL AFor such a busy store there were more customers than employees. The gentleman could have used a little help, but he was an excellent help.
ANNE TNo complaints. My items were safe, dry and in perfect order. I was able to access my items at any time. The facility was kept extremely orderly. When I need storage in Erie, I know who to call.
allen r | Expérience généraleVery smooth in and out I'll definitely go back if ever needed
RICHARD D | Expérience généraleThe employees were very friendly.
James PGreat Customer Service Since Day 1! Our “Renter-ship” 😂 is amazing !!!
DORION BThere was an associate outside that could tell I didn't know where to go or what I needed to do about the drive in load/unload process.... Doors weren't opening. He was a champ! Full information and assistance was given and I couldn't have been móre pleased!
Edith M | Déménagement en ligneThe insurance should be explained better
HENRY CNothing, the service was great! The manager went out of his way to accommodate my request. Merci.
CHARLES LI utilized a storage unit for several years while in a smaller condo. It was great for storing seasonal items. The hours of access made it easy to go anytime of the day to load up. The entire building was always neat and clean. When I advised them I was moving out, they worked with me, as my renewal date was the same day, to make sure I wasn't charged extra. Staff was always nice and smiling, appreciated all their help.
Christine L | Expérience généraleWhat is a good place and good employees
Robert B | Expérience généraleEveryone inside was kind and friendly to me when I was there to pick up my rental car. Returning also the person who proceeded my return was very knowledgeable I am highly recommend this place to anyone who wants to make a reservation
IRENE KGreat service. Have used this location a few times in the last 90 days and everything has been handled quick and efficiently.
DANIEL ECheck in was very simple and quick
Ray KEmployees are always so nice. I am a frequent flyer at this location and they have always been extremely kind to me
AMANDA HPeople & location excellent. Truck was crappy, trailer dented. Single axel 20' truck inadequate to pull over 7 000 lbs. of items + trailer. No USB port inside truck. No cruise control. No power windows which is a pain for toll booths.
JENNIFER MA walkthrough of the truck features would've been good. Especially as they related to the trailer, running lights, etc.
JENNIFER MThe employee registering our account said the F-word in front of us three or four times. Was incredibly inappropriate and unprofessional.
Michael J | Premières impressionsI drove 20 miles. I left with a half tank and returned with 7/16 tank. They said it came back at 3/8 and charged me 6 gallons to refill it. It doesn't take 6 gallons of gas to go 20 miles.
LARRY DI think you all for making it convenient for me and my family to have storage. My name is Felicia and I'm very much satisfied.
FELICIA W | Premières impressionsGreat cutomer service!
JOHN KAndre was great, knowledgeable and very helpful for my first time w a trailer. Helped me get what I needed and moved me on my way. Great service!
ANDREA SStaff was great. The annual price increase was unpleasant. I was always on time with payment and required very little. If anything a valued long term customer should get a price break in my opinion. Again though the staff was great. Thank you, Daniel Voelker
daniel V | Expérience généraleGreat customer service!!
CHANDRIKA CThe pricing for use of a uhaul truck for less than 8 hours. My bill was higher than anticipated for the time I used the vehicle.
KIMBERLY HVery helpful team at this location, made suggestion on how to handle logistics of pick up! Everyone was very friendly!
GEORGE PThey charge way too much money the manager is not friendly at all always bothering people for the payment never give people chances on late payments charges.
louis M | Expérience généraleEverything went super smoothly, and I won't hesitate to recommend this location. Excellent service à la clientèle.
Lynda DAndres had incredible customer service! Last year when I rented a U-Haul truck and storage unit the old General Manager was a very unpleasant person. I don't remember specifics but I do recall that treated me as if I were an idiot. This recent U-Haul truck rental experience wasn't great either. My drop off location listed was much further than this U-Haul store and that business wasn't even set up yet to receive returned vehicles. I called the location that I rented the vehicle from and they were rude to me and couldn't help me they said. They tried to give me a number to call and when I said I need to grab pen and paper he told me that I should be able to remember it and continued to give me the number. I ended up calling the East Grandview location and they were extremely helpful. Andres was exceptional pleasant to deal with. Best customer service I've ever had. Merci!
Patrick D | Expérience généraleAmazing staff even though they were extremely busy. There was a long line and a customer who was extremely mad and very confrontational. The staff member handed the difficult situation very well and took care of all the rest of the customers with ease.. very impressed!
WILLIAM B | Expérience généraleThis is such a great location. Wonderful people and great service !
DANIEL EEverything went great!! Very friendly and helpful staff! Thank you!!
DEBORAH HThe process was simple and clear.
Marcus R | Déménagement en ligneVery nice clean polite . Very nice staff.
BRITTANY PAucun
Peter B | Expérience généraleVery clean car. Nice personal. Good price. 5 stars!!!!
OLEKSANDR BVery pleasant and understanding to deal with Thank you
MARGARET V | Premières impressionsThe entire process worked very well. Online, as well as office staff were convenient.
micheal c | Expérience généraleThis was the best U-Haul experience I have ever had.
YOLANDA BExplain the rental truck return process before I leave the office
john bThe lady who checked me in was awesome!
MELISSA TVery helpful staff. They make the process easy.
DANIEL EVery clean and convenient location.
Lynne B | Expérience généraleI've used Uhaul Grandview location multiple times. Each time I have been exceptionally pleased with everything from end to end. A plus.
Reginald P | Expérience généraleThis facility has been a great option for our Mercyhurst student during the summer. We have use this facility every summer. The location is perfect for MU storage, but we have been impressed each time with the cleanliness of the facility and the friendly and helpful staff. They have been very accommodating to our requests. HIghly recommend for all MU students looking for summer storage
Donna P | Expérience généraleThe only problem I had the entire time was a Saturday evening I tried to access my unit around 7:45pm and wasn't able. I scanned my card several times but the doors wouldn't open. I thought I was able to access the until after the office closed but apparently I was not. Other than that one night I had no issues and the unit was safe and secure.
julie d | Expérience généraleHave the equipment at the location that I requested.
TMMY CA little pricy but convenient and short term... not to mention what's not expensive today
RONALD S | Premières impressionsI only needed the facility for a couple of months during my moving preparations, and in those 2 months, I had nothing but an excellent experience using UHaul. I not only had the storage facility, but I purchased MANY packing/moving items that made the move go as smoothly as possible.
AMEE H | Expérience généraleNothing, everybody and everything was very professional.
Christian MEverything ran very smooth I
sheila dStaff is very friendly & helpful!
DIANA S | Expérience généraleYou need to promote the front desk man.
Sarina SWe have been pleased with the convenience, courteous staff, easy accessibility, and cleanliness of this facility. We recently upgraded to a larger storage unit in the same facility. Would highly recommend for any moving or storage needs.
Vicki S | Premières impressionsEverything was smooth and perfect
Abdelsalam MI was pleased with the service I received. The hitch was installed faster than I was told. It would be nice to have a waiting area but since there wasn't any I took a long walk to pass the time. The only problem was setting up the appointment. I set it up for a certain date but received a call about a part not coming in on time and rescheduled it a week later. Then I received another call a few days later and had to reschedule it a few days later again. Luckily the new dates worked out for me.
Tom SEveryone was professional, friendly, and helpful.
Sharon BWebsite gave trouble doing after hours return. I was uncertain if the check-in worked. I am an IT capable and have a decent phone.
Alan EThank you for your help!
Donna R | Expérience généraleThank you. Been there off and on since it's opening. Everyone is always nice and helpful. Carl even took the time to teach how to back up with a trailer!
sharon M | Expérience généraleI liked U-haul Storge Facility because its clean the lights come on Automatically.they have different sizes srorage rooms most importantly the storage units are inside and Heated to. So keep merchandise safe. I rented the Grandview area in Erie Pa.
Shanta d | Expérience généraleAndres was extremely helpful and kind, I appreciated his time. Merci.
ALS A | Premières impressionsVery convenient and fast helpful to get to where I need to place my belongings and feel so relieved to know my belongings are safe and secure thanks so much for all your consideration and kindness I love uhaul and will always use them for my life and be safe and happy thanks for lifting problem outta my way to secure safe and clean way
laurie n | Premières impressionsI will only deal with this location
cathleen j | Expérience généraleS.O.
Myriam P | Déménagement en ligneDon't do business at willo tru value hardware, assholes
scott w | Expérience généraleN/a
Yalonda B | Expérience généraleVery friendly and helpful staff. Highly recommend this facility.
Brenda H | Expérience généraleThis was the "Escalade" of UHaul experiences! I have rented many trucks and vans from UHaul over the years but this is the first move where I've needed a storage unit. As it happened, I wound up renting at two locations so I could really compare. The other was much more inconvenient. It required punching in a code at two panels to gain initial entry. Then I had to punch in a code to go through the door each time. It had only one loading ramp for cars (at a steep angle for those rolling carts... a few ran away from me and one hit another car). So, when I rented the small overflow unit from Bill Thompson's location, I was blissfully surprised. Driving into a heated bay was like taking a deep breath and regrouping. Seriously. I would drive in and just sit for a few minutes (moving is not my favorite thing). Compare that to the other location, where I had to go outside in the freezing blustery wind and sometimes chase carts... well, there just is no comparison. And I haven't even mentioned the differences inside the facility! Ooolala! If I had not rented the units simultaneously the differences might not have been so stark. But if I ever need another unit I will always use E. Grandview for my storage needs. Also, I have rented vehicles from this location several times over the years, and from the other location only recently. As can be expected, there are sometimes discrepancies in fuel levels and mileage when taking out a vehicle. E. Grandview has always been gentlemanly about it and not given me a hard time about adjusting the error. Overall, I want to give a shout out to Bill Thompson's excellent management and team. Of all my moves, this one was particularly difficult. He and his team were so compassionate (and competent). They really went the extra mile and delivered what I can only describe as world-class customer service. Not something you generally think of when it comes to truck rentals and storage. Thank you so much! ☺️❤️
Laura M | Expérience généraleSeemed like the cost continually increased.. At the end it was as much as a car payment….no thanks
ADAM B | Expérience généraleI had multiple storage needs over the past couple months. The manager Bill worked with me to find the best solutions. All of the staff was knowledgeable, friendly, and helpful.
kelly g | Premières impressionsManger & his partner is very unprofessional with very smart mouths talk to you rude I will not recommend
FAYESHIA C | Expérience généraleHelpful staff member who was patient with me!
beth r | Premières impressionsGreat operation that delivered a quality product/service Well managed Cleaning Lady was OUTSTANDING!
Peter c | Expérience généraleI will return and recommend uhaul storage Grandview Blvd Erie,Pa because of the General Manager and people who work there. They are kind, considerate and are willing to work with you. Merci
jen b | Expérience généraleStaff was always friendly and ready to help! 10/10 experience!
Melissa B | Expérience généraleYour personal experience and helpful advice are greatly appreciated thank you ☺️
carmen l | Expérience généraleBill and his team made were wonderful. Made it easy for me to move and store my belongings and then move the stuff out.. The facility was very clean and easily accessible. Thank you all!!.
trish s | Expérience généraleQUIT MESSAGING ME! I'M NOT ALAINA!
ALAYNA B | Expérience généraleNeat storage just rude employees
shantell c | Expérience généraleGreat experience. Made the day as easy as it could be. Bill excellent, took great care of me. Will definitely recommend to family and friends.
trish s | Premières impressionsStorage rental process was very easy to complete 100 % online.I needed a storage unit for my son for a month so we could store a few things for his college move in. Arrived to check in and the process was very quick and all the details were explained and easy to follow. Check out was easy as well. All the charges were as described and the bill was correct. Fortement recommandé!
Reginald P | Expérience généraleIt was a pleasant and East exoerience.
Suzanne K | Premières impressionsFriendly and helpful as usual.
Donna P | Expérience généraleStaff always go above and beyond
ANNETTE S | Premières impressionsHelpful staff and great facility. I highly recommend to anyone needing storage or moving assistance.
William M | Expérience généraleMy move out date was not 7/27/23 it was 7/20/23 and reported it on 7/20/23
christine w | Expérience généraleVery nice good work
raymond e | Expérience généraleSo clean! Very easy process and everyone was super nice and helpful!
Adrienne D | Déménagement en ligneMy overall experience was good. Never had issues. Until I had life or money issues. the fees and lock out on your storage if you were a couple days late. I must say though. The general manager there is pleasant, courteous and professional.
Lalita M | Expérience généraleS.O.
Carrie G | Expérience généraleAlignment on truck it’s all
zeke r | Expérience généraleI found that the facility was well maintained and climate controlled just right to take care of my belongings
RONALD H | Expérience généraleGreat staff
Dennis P | Expérience généraleWilliam Thompson is outstanding
Gary B | Premières impressionsAucun
Terri L | Premières impressionsI loved my experience with U-Haul. It was fantastic. I look forward to returning (and renting another storage space) in the near future. Thank you so much!
Micheal k | Expérience généraleManager Bill Thompson and his staff provided us with exceptional quality customer service! Professional, helpful, friendly, patient, courteous and personable!
DETRA P | Premières impressionsI was lied to only for the assistant manager to fix it the the problem. Overall I'll be going with a different company if I move again.
Courtney W | Expérience généraleOur son has used the storage before.
Philip G | Premières impressionsVery reasonable! Very polite!
Nijeria R | Expérience généraleGood experience.
BARBARA R | Premières impressionsNeat & very well organized. Complete services.
KENNETH F | Premières impressionsThis facility was great the people where fantastic to work with they where very understanding and made me feel that my stuff was secure! This is a very good, secure safe, clean place to store your belongings!!!
Richard P | Expérience généraleNew management at East Blvd location has been very helpful and professional, job well done when I came in with a problem.
Leamon P | Expérience généraleThey made it easy to store your own items for a decent price. I used a unit for about 7 months with no issues, the only issue I had was the price monthly. Just a little high in my opinion but had no problem paying it. Also they take a lot of information from you when you register. But overall I had a great experience renting a unit from U-Haul!
DANIEL S | Expérience généraleVery friendly and pleasant to talk
ALEISHA J | Premières impressionsAmazing staff
Maxwell G | Expérience généraleGood service
THOMAS M | Premières impressionsBill and all the employees were very helpful with my situation and they understood
AIMEE R | Expérience généraleThank You Guys
tonya j | Expérience généraleOnly comment was the price went up and it was too much. Everything else was excellent and I recommend this location to many.
nicolette a | Expérience généraleVery nice employee's and clean facility
NICOLE T | Premières impressionsI would definitely tell people about how nice it is and the staff was very friendly and helpful.
Peggy V | Expérience généraleI would have rather paid up until the day I moved instead of a full month of storage I did not need! Other than that everything was fine.
noel h | Expérience généraleThe employees were very helpful and friendly
darlene m | Premières impressionsThe staff in general were great. The were helpful and non-judgmental. However, 1 man was ignorant and rude. Talked down to me while smiling. I am well educated and I know when I'm being made a fool of. That last experience was enough to make sure I NEVER return to that uhaul, at least while he is there. I wouldn't want my friends or family being subjected to his attitude either. Therefore I will never recommend this location.
Karyn T | Expérience généraleI was pleased with the ease of the rental process and the girl helping me was knowledgeable and nice!
Rachel F | Premières impressionsMerci.
Jennifer M | Expérience généraleThe female manager on duty on November 30 AND especially the young male employee went out of their way to help. I don't like to use names on these posts as I don't know if they are public people. There have been 8 out of 10 interactions with corporate UHaul locations that were literally the most inept customer service interactions I've experienced in the past 20 years. Embarrassing and Shameful. Three people that have been outstanding are the two I mentioned earlier, and also Matt from the Pittsburgh Road location. I have responded in detail about UHaul in the past two weeks. I've explained exactly where and how I experienced problems some of which were of epic proportions. Some of them should have generated legal action, and still may as it has cost me significantly due to your absolutely vacuous 'cancellation' policy. UHaul cancelled another legitimate, documented reservation that left me with a 48' trailer that was to deliver directly to my reservation. I got an email from UHaul that said 'we are sorry you cancelled your reservation' and I didn't cancel anything. UHaul did. If anything I have ever written to UHaul has been read or contemplated, my suggestion is fix the cancellation policy. It is absolutely the best way to lose customers is to affect their lives and livelihoods when they make a reservation in good faith, and credit cards, only to arrive with their belongings and find out the 'system' cancelled their space. No reason given, yet you take the time to email a 'gee, we're sorry you cancelled…' Suggestion. Since these cancellations occur and peoples lives are affected AND you have the temerity to auto email them. How about firing your system, and the manager who implemented it. Change the message that is automatically emailed to regret the UHaul location cancelled you, and send an email that says 'Dear Valued Customer, we need you to contact us to confirm that you are planning to arrive….etc'. Same time you use to automatically cancel a KNOWN client, put the responsibility on them to re-confirm please. If we don't hear from you by this time, we will cancel your reservation.' How hard is THAT? Check with your legal staff because as you do thing now, you are putting in writing that we canceled. That's a material misrepresentation, you are breaking a contract of Adhesion, and you are flat out lying that we canceled. Think about it folks. One small tweak and you keep a client, or do nothing and keep rolling the dice that you won't get sued. Once you understand how an Adhesion contract works, you may realize that there is a huge financial loss just waiting to happen. This will be my last response to a 'how did we do' email. This bunch of verbiage is what I charge $3 000 a day for. There is not a lawyer nor risk manager, not litigation expert that will disagree with what I've written. If I post this online which is highly probable because you can't keep messing up peoples lives with no repercussions. If you want to sue me for liable or slander, go for it. In that type of legal action, UHAUL simply has to prove that what I've posted is untrue. That's all. The defense I respond with is simply using the emails from UHAUL, unaltered, and it's over for you. That's how libel and slander works. No, I do not have any wish to get in a legal battle with you. I'm simply sharing my experience and expertise in this area, hoping you get your act together. Fire the email personnel who thought automated cancellations were a smart move. Then look in the mirror. Your business can help or ruin peoples life plans. Don't forget that. People. Families. Cancelled life plans that are ruined by a dumb email practice. Do better UHaul. This little disclaimer is useless by the way. We can reply to you and you can potentially contain it, or we just post it on FB, SC, TW. Freedom of speech wins. As far as calling the store ? Try it yourself. A manager and I tried for one straight hour, during normal business hours, it goes to corporate VM after TWO minutes. They don't call back. Nice try.
Daniel P | Expérience généraleStorage, staff, and facilities were great. System for booking can be better. Driving a unit outside the same city should not be a surprise. And we also shouldn't be pressured into returning a vehicle or fifth wheeler it's an inconvenience. It's and international organization and I'm not responsible for how it's run. I paid thousands to move my stuff there and then to keep it there and to finally move it out. We did our part you guys should too.
Thomas W | Expérience généraleGreat concept, in storage. Staff was incredibly helpful! Would recommend it to anyone.
James G | Expérience généraleVery nice staff! I would highly recommend!
collen b | Expérience généraleHelpful and professional the two ladies running the business were so very helpful.
James G | Premières impressionsWould be more helpful if things were more detailed in explaining things to me but I forgot to wear my hearing aids so my fault but staff answered very politely when I asked questions.
Nicole F | Premières impressionsThe staff was extremely helpful and efficient.
William L | Premières impressionsWish l could afford it longer. I have another storage unit that l would love to take my stuff out of and put it in yours because it's closer to where l live now. It's just 25 dollars more and me being on a fixed income l really can't afford it. Thanks!!!!
Nancy E | Expérience généraleThis was nice and hassle free. One less thing I had to worry about. Merci encore.
Courtney W | Déménagement en ligneI was informed of bugs in the units ….. we did see one in ours !!
Ashley S | Expérience généraleI understand that you do not want people leaving all of their refuse at the facility. I do believe there should be some garbage cans available for incidental garbage.
TODD M | Expérience généraleThe general manager, Bill Thompson, is superb. I can't say enough about the quality of his service.
Christopher T | Expérience généraleGreat facility, helpful and courteous staff, excellent location. Will rent here again and would recommend to others. Merci.
jen h | Expérience généraleVery clean. Friendly, helpful staff.
Donna P | Expérience généraleI never used Uhaul before ... I was so impressed with the operation and the Employees
Carla E | Expérience généraleI ASKED FOR HELP SEVERAL TIMES TO FIND MY STORAGE UNIT NO STAFF MEMBER WOULD HELP ME , IT WAS DA WORST EXSPIRIENCE IV EVER ENCOUNTERED, TERRIBLE CUSTOMER SERVICE 😢
tatora c | Premières impressionsThe access hours should be switched to 10:30 for those that get behind on their moving in the evening.
KYLE M | Expérience généraleExcellent staff and very customer friendly. Top notch!
Matthew S | Expérience généraleBill and his team were amazing! They went above and beyond to help my mom with her move. They definitely seen us good bit in the last month and everything they did was perfect.
Austin R | Expérience généraleVery courteous and friendly staff eased the renting process, even at the last minute. Extremely convenient hours as well.
Lashone F | Premières impressionsWe became the u haul friends first name basis made sure things were right excellent service
CARMELA R | Expérience généraleStaff friendly, prices fair. Clean and safe
STACI H | Premières impressions1 thumb
Sergio D | Premières impressionsI called about paying my bill but the associate was having an issue putting extra money on my Account using my bank card. There was no mention of any issue or problems Today I stopped non to pay in cash & I was informed I would need to purchase another lock . I was then informed that a warrant had been served on my storage space. I was NEVER notified Until now? Apparently it happened awhile ago and the counter people could not find a copy of theldd.
Christina S | Premières impressionsThe employees were excellent. Extremely helpful too.
janet g | Expérience généraleAlways helpful, polite,courteous.
Nina L | Premières impressionsThe staff and service are awesome!
craig a | Expérience généraleYoung lady very helpful and very nice showed me how it all works n toured me thank you very much
CARMELA R | Premières impressionsWonderful job
CODY M | Premières impressionsCanceled storage unit was not able to move in because someone took the locker that we purchased or rented. I want all purchases taken of the schools credit card. I will not be coming back.
Mercyhurst P | Premières impressionsI would like to know who stuff was inside my storage unit that's it was paying for. Nobody had a key except for me
daytwaun m | Expérience généraleI highly recommend this facility. The temperature controlled units are very nice.
Michele g | Expérience généraleThe person I dealt with was friendly, courteous, and was very helpful. The entire process only took a few minutes. I would highly recommend this facility to others.
Gerard D | Premières impressionsVery well done and professional
Jerome F | Déménagement en ligneExcellent service and friendly staff opening and closing was super easy
Ishmael T | Expérience généraleLate fees should be discussed up front at signing
Robin T | Expérience généraleA little pricy but good all in all
Susan M | Premières impressionsThey are so helpful and do there best to find what you need! Go above and beyond, Thankyou!
michelle t | Premières impressionsHad a communication problem but they took care of me, I was satisfied.
Shirley m | Premières impressionsGreat place for short term storage!
Colleen T | Expérience généraleThank you! Great staff and very clean .
Ollie L | Expérience généraleThe staff in Erie were very friendly and helpful. The storage facility was very clean and well lit.
Christina F | Expérience généraleOutstanding storage experience.
David A | Expérience généraleWas a relatively short term rental, and all went very well. Would recommend to anyone I know and would also rent here again.
Ernest M | Expérience généraleCocky attitude from GM rates for rental jacked up because nothing provided for hooking up to tow vehicle unless purchased. Excuse was "50 % not returned " paid more for ball slide than rental, light connection on trailers not compatible with yourtow attachment installed by uhaul
Daniel V | Expérience généraleGood staff and great space! Only concern was the amount of trash left behind by others inside the pull in.
Tica N | Expérience généraleExcellent clean facility, environment controlled. Moving carts are available. Very good unloading/loading zones.
LORIN B | Expérience généraleThe day staff was fantastic. Repeated after having an expectation set of being able to access my unit, I was not. The worst part was having many, many phone calls and multiple messages go completely unanswered and unturned. A spit in the face as a customer. I have closed my unit and moved my stuff elsewhere.
Justin C | Expérience généraleLonger dollies/carts would be helpful as some items ( couch, long dresser etc) are longer than what fits on the cart and using 2 carts does not steer well.
JOE Z | Premières impressionsStaff was rude and they didn’t care about customer service
SCOTT M | Expérience généraleOnly thing I feel is not good is the pillar space inside the unit we received..it takes up some much needed space for us.
KEVIN E | Premières impressionsTwice now I have received outrageous bills after my rental with a promissory note filled out on my name. No phone call, no email or no correspondence whatsoever to resolve matters just an email with hundreds of dollars of promissory notes??? Shady business U-Haul!!!
SCOTT M | Premières impressionsFront desk guy was very friendly and quick.
David A | Premières impressionsWas not happy with decision making with staff.
William D | Premières impressionsthey were the best > NOT!!!
Daniel G | Premières impressionsEverything is great expect the fact that no employees are EVER wearing masks when you walk in. That’s the only reason it’s not five stars.
Eric K | Expérience généraleI really appreciate the drive in bay for unloading. in our weather, it's a real help. other storage it's all outdoor back up to a loading dock. So glad you provide flat trucks.
Donna W | Premières impressionsWhile the storage facility was everything it needed to be, an employee gave me incorrect information regarding billing and the manager of the location was less than helpful. It wasn't until I contacted Ean in upper management that I settled it. I wouldn't recommend this location due to the lack of training regarding policy for their employees.
Michelle A | Expérience généraleThe gal at the desk was very knowledgeable and helpful.
amy p | Premières impressionsVery nice facility, but I miss KMart
Robert L | Déménagement en ligneTheir facility was so clean all the time. Never had issues with a messy bathroom and it was alway stocked well. I would definitely use U-HAUL storage again and again.
Megan L | Expérience généraleI've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. Merci.
Dennis K | Déménagement en ligneEverything about my storage experience was great. Excellent facility!
Sheryl M | Expérience généraleThe gal that helped me get my storage unit set up was very nice. She made the experience very easy.
Kyle C | Premières impressionsI'm not sure if anyone else even works at this uhaul facility because Tiarra was the only employee I ever saw and she is FANTASTIC. I was in my storage unit and saw a cockroach when I brought it to the facilities attention Tiarra was the only one concerned. It took a call to customer care and multiple calls to Tiarra to get anyone to call me back on the matter. The lack of concern from the General Manager, Ryan, was terrible there was no concern. I felt like I was bothering him when there were cockroaches in my unit. The only reason I rated this review poor was because of the general manager, if I could just review about Tiarra I would because she is fantastic and really knows how to handle guest issues.
rachel c | Expérience généraleThe staff was very helpful. They made the process easy. I appreciate that everyone was friendly as well. If I ever need to store anything again, I will definitely be using this particular facility. Merci.
natalie a | Expérience généraleThanks for all your help I’m sure will be doing more business together
Robert B | Premières impressionsNo problems
alfred s | Expérience généraleAll top notch experience. I highly recommend.
Mary J | Expérience généraleEvery employee was very helpful and courteous each and every time I called or stopped in to ask a question. The first month of free storage with a truck rental was a nice bonus.
Thomas F | Déménagement en ligneA little pricey but great service.
Shatell M | Expérience généraleYoung girl at counter was extremely busy and very pleasant. She had excellent customer service skills! Tara I believe her name was!?!
Aimee S | Expérience généraleI have nothing but positive views on this location. Everyone was friendly and helped out when needed. It was easy to sign up for a storage unit and to also closed (with no questions asked). The facility was extremely clean. They provide carts (on location) to help you unload/load your stuff from your vehicle to the unit. I would highly recommend this place.
Amanda B | Expérience généraleClean, secure and convenient with courteous and professional staff.
Pontus K | Premières impressionsThe staff and facility was wonderful. We used the storage unit to store our son's personal items that he needs while attending college in the Erie area. We will be renting a unit next summer for the same reason. A big thanks to everyone for all the help with the unit during these crazy times.
wendy k | Expérience généraleThe young women who checked me in at the storage facility did a fantastic job. I was not sure of what to do and she went above and beyond to help me. She also assisted me the next day when I dropped off my trailer. She was friendly courteous, and professional. I am sorry I did not catch her name but I think she was a manager and worked Saturday and Sunday.
Kimberly H | Déménagement en ligneBack in March when they quickly closed up the colleges they were so accommodating to the students. As a parent that means a lot and I thank you!
Patti F | Expérience généraleDefinitely the best in my eyes. The storage room was much better than I expected. Loved the loading and unloading docks was inside and very spacious
CHRISTOPHER S | Premières impressionsThis is the first time I've used a storage facility and I couldn't ask for a better experience. The staff was helpful, the unit was fairly priced and the discounts were great, and everything I needed for my storage and move were available right in the store!
Alex K | Expérience généraleGreat staff, always there to help and kept the place immaculate! I did notice though that the cost of my size unit went down by about $15 dollars a month. I would have liked my rate to be adjusted as well, but otherwise this was a great location.
Ronald D | Expérience généraleI dealt with 2 different guys and both were super helpful and made things smooth and simple! Ryan and Josh (?? I think). I dealt with the other 2 locations in Erie and had garbage customer service with both, but the staff at E Grandview was awesome to work with
Leah R | Premières impressionsThey told us they didn't have the size that we reserved. When we questioned them they suddenly "found" the size we reserved.
Scott C | Premières impressionsCalvin was so helpful during this process of getting a storage unit. He answered all of my questions with a smile. I would highly recommend this storage facility.
rachel c | Premières impressionsIve filled out the survey three times now witb errors each time it is submitted. Im not sending it again. The facility is extraordinarily clean and well maintained. Security is second to none. Very easy process. I would recommend to everyone
Patrick M | Premières impressionsThis is a really nice location, the staff were helpful (for instance, coming around to let us know the office was about to close), the carts were a god-send, and everything is very clean.
Laura A | Premières impressionsThanks for everything guys❤️❤️❤️ God Bless Y'all🙏🙏 Stay Safe
Karen C | Expérience généraleEverything was well beyond what I expected of a storage unit. Prices were very reasonable. I recommend this place to anyone. Merci.
lynn b | Expérience généraleThe online system assigned me a non-existent room that was not on the map. When I went to in-person service, they were very courteous, efficient, and helpful and resolved the problem. The online system needs to be corrected to solve this problem. Otherwise, I had no problems and was very satisfied in the end.
Jane D | Déménagement en ligneNo card is actually needed to enter or exit the storage facility, anyone can go in, so not sure how secure the storage is from vandals or thieves. No security personnel in the facility could be potential place for an assault, i would not feel safe going in alone.
Donald G | Premières impressionsGreat facility. Very clean and easy to move into. The carts that are provided are a huge help.
Howard N | Premières impressionsThis was my first experience renting a U-Haul storage unit on 5.7.2020 and it went very smoothly. The associate Jessica G. was extremely helpful and made the process stress free. The unit that I purchased was very spacious for my needs and clean. I will certainly utilize this U-haul location in the future.
Rodgers W | Premières impressionsHad rented truck years ago from Sterretania rd. Talked to many UHaul people on phone from March they May. No one said Uhaul on Sterrtanisa is closed. Called Uhaul at least 7 times. Talked to 7 different people. All calls were passed off to another Uhaul person. Bad experience
Francin b | Premières impressionsThe staff was awesome. Tiarra was very friendly and explained everything very clearly. The units were extremely clean!!! I was very impressed!!!
Natalie N | Premières impressionsConsidering the circumstances and last minute notice that the students at MH had to move out Wednesday and not Friday. They were so helpful and understanding 殺 I thank them!
Patti F | Premières impressionsI rented a moving truck and a storage unit for the first time, and the process was quick and easy. The employees I spoke with on the phone and at the U-Haul center were professional and helpful. Very happy with my experience here!
Jennifer L | Premières impressionsGreat service Great service
thomas m | Premières impressionsEveryone was super helpful. The units are keep clean along with the public areas around all the units. The security is amazing. I would highly recommend this to anyone.
Amanda B | Premières impressionsUhaul got stuck. Called service number 4 times and the system just kept disconnecting. No one came, I pad 110 and got harasses to return truck 1 hr earlier than I arranged even after being towed.
Siarra C | Premières impressionsThe facility was very clean and well lit and easy to get around in. I especially like that I could drive my vehicle into a inside area to load and unload out of the elements.
Aleta C | Expérience généraleThe facility is clean. The staff is very friendly and knowledgeable.It was a great overall experience.
Jessica G | Premières impressionsEveryone was so nice and helpful
Aleta C | Premières impressionsEveryone was so nice and helpful
Aleta C | Expérience généraleEveryone was so nice and very helpful.
Aleta C | Premières impressionsGreat place for storage
Maulana T | Expérience généraleI had a last minute emergency move reserving a truck and unit was easily accomplished and a huge weight taken away off of my shoulder, and at pickup employees were quick and pleasant
Andrew J | Premières impressionsVery nice facility
Jonathan G | Expérience généraleVery nice and helpful .
Patrick S | Premières impressionsThis was so easy to rent a storage unit and after my not so great experience earlier in the day that made my day. So delightful.
Marie A | Premières impressionsExcellent place and staff
Sharon M | Expérience généraleJessica is so helpful and a great asset to your organization! She made all of my recent transactions easy and went out of her way to make sure I was all taken care of! 5 stars!!!
Karen C | Expérience généraleVery nice place
Jason H | Expérience généraleVery comfortable on those hot days!
David S | Expérience généralesubmit
Barrie R | Expérience généraleWonderful customer service!
Rose N | Expérience généraleI reserved everything but on the day we came they didn't have our unit, we had to get a different one which was more costly. I will say they did honor my first months rent free which was nice.
Mary T | Premières impressionsIt was very convenient The garage door made it very easy to load and unload the truck plus being inside helped a lot. I would Definitely recommend it to another individual
Jon H | Expérience généraleIls ont été professionnels et agréables. Staff seemed knowledgeable and helpful and the hitch was installed without issue.
Patrice M | Expérience généraleNice friendly service
Matthew C | Premières impressionsSecond time we had to travel well out if our way for a pick up. We were told wrong pricing about the total cost. We had to decline the rentAl of the auto transport as well as the insurance.
andy r | Premières impressionsStaff was great and easy to work with. The staff member that helped me, Jesse I think his name was, did a fantastic job.
Will O | Expérience généraleRyan and his crew are great
SHARON M | Premières impressionsStaff is great! Very friendly and knowledgeable!
Ronald D | Premières impressionsGreat working with Matt to show me how to use the new space.
David S | Premières impressionsThank you so much. You people helped us so much. .thanks again. Would definitely use this facility again....
Cheryl W | Expérience généraleRyan, the manager was Quick and very helpful
Sharon M | Premières impressionsI'm giving my review of the U-Haul office and Pittsburgh Avenue in Erie Pennsylvania not the one on East Grandview.
DEBORAH D | Expérience généraleThis facility worked with me in a unique situation to ensure I was able to unload my U-Boxes at my convenience. They were easy to work with and super helpful!
Lauren Z | Expérience généraleThanks to all !!
Connor C | Expérience générale