Customer Reviews for U-Haul Moving & Storage of Fort Pierce

Évaluation :

5

Jamal handed my equipment rental from start to finish. He included safety instructions, and he made sure that I understood everything. If there was a rating above excellent I would have chosen it.

Évaluation :

5

Drop off literally took 2 minutes…

Évaluation :

5

Customer service was awesome

Évaluation :

2

After my reservation was moved twice , this was the 3rd and final location to pickup the trailer from. Price did not include tax so there went more money… then I was not given furniture pads I rented. Called to let them know and that I was coming back but was put on hold for 11minutes until I just hung up. As I walked to the store seeing as I could not pull the car and trailer into this location due to the amount of trucks parked in the return drive I noticed 2 younger males of the 3 employees working standing there chatting and on their phones. Poor customer service!

Évaluation :

5

Minto has excellent customer service and makes everything smooth. Thank you, Minto!

Évaluation :

3

Overall good. The 6x12 drop-off is a cul-de-sac, which doesn't make any sense. Should be an open tarmac or a loop.

Évaluation :

5

Very helpful and accommodating. I have used this location before and will continue for my future needs.

Évaluation :

3

There are charge me more money this is crazy their need to do better

Évaluation :

1

The size was not the one I ordered and it had no key!

Évaluation :

1

Blown out tire. Waiting over a hour for tow truck that towed trailer rather than changing the tire. When towed to another uhaul dealer, didn't have a tech to change tire. Had to wait over 45 mins for roadside to change the tire at the uhaul dealer. Will not be doing business Really set me out of my way today.

Évaluation :

5

Everything went smoothly, exceptional help from everyone throughout until the final pick up. The scheduling department never sent me the proper text/email letting me know of the two hour pick up time window. And when I called scheduling, a young woman, Camden, was extremely rude.

Évaluation :

2

Really take the time to sanitize the trucks inside so they are cleaner after each use.

Évaluation :

1

They are full of RATS not mice!!! Which destroyed my things i had to move my stuff to another facity. When I complained about the rats they did nothing not even offer me an inside unit. Very unprofessional.

Évaluation :

5

Friendly people and service was quick. I know they put in a lot of hard work.

Évaluation :

5

The staff were very helpful and courteous! The inside of the vehicle was clean and in good shape. The outside was filthy, and the window and front were covered in bugs. You could barely see out of it. Once on the road the vehicle would make a loud squealing noise. If U-Haul is going to charge for clean vehicles and extra for insurance for break downs, they should at least maintain the vehicles to the standards they expect them to return in.

Évaluation :

4

This seems to be a very busy location. After standing in long lines, the service is impeccable, but pickup and return always seem to involve the same person. One individual cannot efficiently serve the demands of this location. In this particular instance, I saw three employees, but only one attendant was working. After the line became ridiculous, the gentleman at the desk finally called for help to handle the workload. This is the closest and well-stocked location, but it has the slowest service. I've learned over the years to arrive a half hour early for my reservation, but there is often a lot of anxiety among customers unaware of the wait time and wanting immediate service.

Évaluation :

5

Irmalys( hope spelled it correctly) was the most wonderful person,as we're all the associates. I couldn't find anything to complain about! Above and beyond !

Évaluation :

5

Delivery arrived earlier than the window provided. It worked out but was a little unexpected. The text messages that the drive was on the way was helpful. I did not need the amount of blankets provided so there could be less.

Évaluation :

2

Cost is too high and facility lights not even on....could hardly see to get contents out without flashlight....after almost 5 years of paying $100+ per month, it was time to go. Luckily, I found something less than a third of that price elsewhere.

Évaluation :

5

However, the "original drop off location" (not the one listed above) was very rude and actually called me a liar and told me that he would not accept my trailer that I needed to take it somewhere else... All I told him was that the lady I called the previous night told me to deliver it at 0700 the next morning and he called me a liar. That was TOTALLY unacceptable!

Évaluation :

2

What stuff I did getting out of my storage the rat had eaten it up or chewed hoes in all of my sheets and toe

Évaluation :

4

There was only one person and the line was long. Also there was a live wires open in the unit my husband accidentally bumped it and electrocuted himself he was fine but my point is there should never be live wires open and the lady asked me if he touched them on purpose my husband is not a moron, very dangerous. Went in to tell her everthing and she was in the back cheat chatting never said i would be with. She was very rude.

Évaluation :

2

The units are poorly constructed and rat infested.

Évaluation :

3

The access code at the storage building was a pain in the buty, only working 1 time in 4.

Évaluation :

5

Very generou

Évaluation :

5

This the second time we have used u-boxes for a long distance move and both times the service was perfect. There is excellent communication, no hidden charges. We stored our u-boxes for future delivery and that process was seamless.

Évaluation :

2

i was mislead, the rep told me the more drop off location would be open, not a open to drop off from the app.

Évaluation :

5

Busy facility but nice facility. Only dropped off but seen they carry pretty much everything for moving there. being one of your facilities not surprised. the people were nice and everything was organized nice to make it go easy and quick for you.

Évaluation :

5

Did not get his name but older dark skinned gentleman had excellent service

Évaluation :

5

Provide total costs from door to door. I was informed, at my new house, that I owed $63 more dollars to bring the U-box to my new house. What? I thought I had paid for the entire process earlier.

Évaluation :

5

Ac wasn't working 😕

Évaluation :

5

Thank you Irmalys and the rest of the staff we appreciate everything you have done for us.

Évaluation :

5

The pickup of the empty containers was 2 hours late. We should have gotten a text or email about the delay so we weren't waiting around. We had to call at the end of our time window to find out they were running very late. I'm sure all the customers were calling in about the delays and it would have saved time and aggravation if a simple text or email about the new estimated time was sent. Everything else about the experience was wonderful.

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

nothing

Évaluation :

3

As we were moving items out of the storage unit, we discovered that the unit had a mouse or mice as a couple of the boxes we had in there were chewed on.

Évaluation :

5

Your drivers are extremely efficient and friendly.

Évaluation :

5

Excellent customer service

Évaluation :

5

Always great experience

Évaluation :

3

Not happy with being forced to drive to another city to return truck, Uhaul should have made it clear before I rented, or during the two phone calls confirming my reservation, and drop off plan. It was not until I called to return unit did they tell me to drive 30 min to drop in another city.

Évaluation :

5

Very happy with your storage services. Convenient and easy to use.

Évaluation :

1

Rats destroyed some of my property. No one done anything about it.

Évaluation :

2

I was charged a overnight service fee even though i returned the truck on time.

Évaluation :

5

Even though the computers from corporate was down the personal processed the rental very timely and I was out of there with the trailer in 15 minutes and completed my task and returned the trailer in 3hours what a great bunch of people you have in Ft pierce. You got it right this time.

Évaluation :

3

Got the unit all swept out and cleaned a lot better than the way I had got it The person at counter said we had to take a picture of it and show them. They don't go out to the units and look at it but the moment that you're late, they can drive out there and slap a lock on it. Find Awkward plus Found mice or rats chewing at stuff lights didn't work in unit and found many times screws and nails in driving path but overall ok place

Évaluation :

5

Good people

Évaluation :

5

I have NO recommendations for improvement of the process. Working with UHaul was so simple, so easy, and so wonderful...from beginning to end! Your part in making our move happen was flawless! Merci.

Évaluation :

4

I usually don't have an issue but the truck I was given first had accident damage on the rear bumper and a TPS light. The truck they gave me to replace it we found out later that night has a roach infestation.

Évaluation :

3

I had a 26 ft truck reserved for Saturday the 22nd of March. They called me less then 1 hr to tell me it would be available so we had to go with a smaller truck. But we made it ok but something needs to be done about this.

Évaluation :

4

Waited a half hour for service

Évaluation :

2

The van was infested with roaches. My son and I had roaches crawling on us as we sat in the front cabin. We had to kill at least 5 roaches and other smaller bugs during the trip. Please exterminate that van - it's dangerous to drive and be distracted by bugs.

Évaluation :

4

The only problem is that I didn't have a hand dolly to rent. Otherwise, everything was excellent.

Évaluation :

5

The door on the trailer was not in the best of condition. I had to get assistance when lowering.

Évaluation :

3

The employees were confused. When I picked up the trailer I told the person they had the wrong one. When I returned it the person said I was returning the wrong trailer.

Évaluation :

3

Although timely and professional, some of the staff could be friendlier.

Évaluation :

4

Complimentary coffee & refreshments.

Évaluation :

5

N.D.

Évaluation :

5

The customer representative was kind, professional, and very knowledgeable! The transaction went quickly and smoothly!

Évaluation :

5

The staff at this location were amazing.

Évaluation :

3

Staff not really customer friendly

Évaluation :

5

Staff was very friendly and made move in process very smooth. Great location

Évaluation :

5

I did not use any or take any furniture pads from Tuscon.

Évaluation :

5

No complaints. Everything was super. Yes I will use U-Haul again and recommend it to others

Évaluation :

1

I filed a complaint. I am waiting on a phone call. No communication. My boxes were picked up in Mass later than expected. I was never informed about the boxes going to Ft Pierce or the extra delivery charge. I am waiting for someone to return my call.

Évaluation :

1

Rat and roach infested. As the unit was emptied 3 New York cat sized rats jumped out!!!!! Holes had been eaten into card board boxes. Rat turds everywhere. Will never again use U-Haul storage!!!

Évaluation :

1

This location was overwhelmed with the parking area too many trucks out I couldn't get out of the parking lot or park properly when i returned the vehicle. The location in vero beach gives false informatio, for my reservation the vehicle was not available as stated on my phone call. The tire light was on so there was maybe a bad tire while I used this vehicle not safe.

Évaluation :

4

Worked out great !! Thank you !!

Évaluation :

5

The truck was dirty

Évaluation :

1

I reserved my rental online and upon arrival my truck was not ready for me and not available. I was told that I do not have that size truck that I reserved and the one on site would be given to someone the next day instead of to me who was there to pick up this rental truck 15' truck. I was then given a 26' truck and this was a inconvenient on gas and in other ways. I proceeded to attempt to move and drop off my garbage at a local facilities that do not charge for garbage drop off when I got there with my garbage they said this size truck they do not accept that it's too big, he directed me to the paying facility to drop my items off at. I paid $100 to drop off GARBAGE when it should of been free and this whole rental was not pleasing at all. Truck not there but a truck is there.....extra $100 to spend while moving not okay at all. I need to speak to a manager asap

Évaluation :

1

They did not honor my reservation amount of local at $19,95 and charged me one way and had to return at a different location. They also did not put the dolly on the truck,.

Évaluation :

1

I WAS CHARGED A CEANIG FEE OF $107. FOR A TRUCK THAT WAS RETURNED CLEAN!!!

Évaluation :

5

Arrived at business. The guy was walking toward me as I walked into the business. Greeted me and back to trailer. Inspected equipment, unhooked from truck and off I went.

Évaluation :

3

The cab of the truck had roaches in it .

Évaluation :

5

At this present time I only have a storage unit.

Évaluation :

5

I was there early on New Year's Day and they opened right on time. I had a load of books to move into storage and Jim walked me through all the necessary steps. He went out of his way to help me with the Uhual dropoff in a nearby city. I am so thankful and appreciative! Give this man a raise!

Évaluation :

5

I would definitely recommend U Haul storage to friends and family. The staff is very professional and knowledgeable.

Évaluation :

2

I got rates in my storage unit and lost almost everything they ate my furniture and everything else so I lost everything

Évaluation :

5

Storage units are good but only hallways are well lit…the units themselves lack lighting which makes it hard to take care of belongings with ease.

Évaluation :

5

All good

Évaluation :

1

Locked me out of my unit less the 5 hours after I got it

Évaluation :

5

The staff cece was very helpful and very polite.

Évaluation :

5

Excellent facility and service.

Évaluation :

1

Bad place. I advise anyone never to storage anything at the UHAUL the lighting in the storage was bad. When I purchased my storage it was moisture inside but I rented it anyways. It was dust falling from the bad rusted storage doors. My biggest problem at UHAUL in fort pierce on US1 Hwy was in 6 months the black mold attacked all my high end furniture and clothing. The day of my move out I sat my very nice table chairs outside my storage door thinking that I could run to the office and inform the manager of my damage goods and etc well guess what???… the 2 Spanish lady's working for UHAUL stole my chairs of I had to fail a police report. The manager came to my unit to see how the mold had damage everything. I hope this is helpful just shop around before renting with UHAUL. Old dirty ran down place.

Évaluation :

1

If it was somebody else I had to deal with I will

Évaluation :

3

The map is not helpful. It does not explain well that building B is not located with the other buildings. I spent close to an hour driving around trying to find building B.

Évaluation :

5

Irma at UHaul was professional, efficient, supportive and friendly. Great experience!

Évaluation :

5

This is a very professional and well run facility. Staff is always available and ready to help. I had 3 uboxes delivered that I accessed for a while before moving to one of their climate controlled units. On move out I rented a trailer from them. Every interaction went smoothly.

Évaluation :

2

Beside my storage area there is a space. People leave there discarded stuff. Much of it is garbage. The staff were told by me that people had left food. For example, a bag of marshmallows! Just awful and nasty! So much crap! There are rat bait boxes in all of our units. But why would you allow this to accumulate??? I told them multiple times! They just shrug. No other storage facility I have ever rented from. Should be addressed!

Évaluation :

1

Rat feces was all over my items and some of my items were wet

Évaluation :

1

The New management is awful an running people out of there. The Ast Manger disgusting attitude not a people person at all. Besides all the staff issues. They keep rasing the prices . I would not refer this place to anyone.

Évaluation :

1

When I was moving out of my unit I noticed I had a flat tire. This was the fourth flat tire over the years that I've used this storage unit from the nails and screws inside the storage unit gate access. Four flat tires!! I called and complained crying because I didn't have any way to fix my flat tire and I didn't have a spare and I was told that the management from the location in fort Pierce would call me the next day to discuss my issue and they would let them know to clean up the nails and screws also. I walked from my unit which was almost to the end but not quite in a straight line to the fence and picked up 43 nails and screws. It was night time so I couldn't even see probably half of them. Management never called me the next day nor any day after that. It's been well over a week now. I took a picture of all the nails and screws so I could prove what I was saying and I had to get my tire replaced eventually when I could which was also over a week and I had three other nails and screws in my tires. I heard my tires pop when the nails penetrated every time. I know for a fact that it came from the storage facilities drive area to the unit. It is absolutely ridiculous that I've gotten four flat tires and the management would not even call me back but then they asked me for a review so this is the review you're getting. I would not recommend this storage facility to anyone. They do nothing to prevent issues like this and my tires are over $200 a piece. That's almost $1 000 after installation and balancing of four new tires! Absolutely ridiculous. I'm considering taking them to small claims to get my money back for my four tires. I have all of my receipts and everything so I am seriously considering it. I cannot afford this as I am a student and I don't have permanent employment at this time. I used to swear by this storage facility but I will never use them again because of their disregard for their customers welfare.

Évaluation :

1

There was always a problem getting into my storage. The day I moved out it took 2 hrs just to get the help I needed. At the moment I made a decision to remove all my items from the storage unit.

Évaluation :

5

The attendant was very helpful and very pleasant.

Évaluation :

2

Had trouble with door all the time and also getting stuff in and out ith cars and your equipment in the way. You always had to jockey in out.

Évaluation :

1

The employee lacked proper training and was not knowledgeable. The general manager did nothing to assist while the new employee was struggling with making a simple reservation. Poor customer service and lack of leadership training

Évaluation :

5

I always rent equipment from this branch. Always treat me very good

Évaluation :

5

Every time I visited the office or had a question, the staff was knowledgeable and courteous.

Évaluation :

5

Everyone at the location were very nice and helpful especially Jon. I would recommend my people here. 😎

Évaluation :

5

The general manager was very helpful and 👍

Évaluation :

3

Way too expensive

Évaluation :

5

I love this storage place. They are my go-to.

Évaluation :

3

They park uhaul trucks cross from the units sided with the wall where I personally have a hard time loading and unloading my 16 foot truck box without blocking the road and I have to move it everytime to let other tenants pass through When I asked once uhaul representative who was moving one of those trucks to pull back the 26 foot truck back a little so I can load without causing any issues for entering the incoming tenants he told me he doesn’t have the keys and can’t get the key I left the facility for the inconvineve and the lack of customer service at uhaul representatives at this location

Évaluation :

5

Irmalys Fernandez is an excellent communicator when everything seemed to be miscommunicated while making reservations via many phone calls to reserve a storage unit their was and may have been a lack of knowledge in my part as to different products for my moving needs I had one gentleman ask me for a credit card number via phone on February 8 ..to have a credit card on file he said. It wasn't clear all along the type of storage unit I needed I think they were trying to promote their shipping containers promotion and I believe I didn't know the difference while on the intial calls..when I went to this location I went through 3 associates until she stepped in and handled it well ... The other young men were not as knowledgeable to troubleshoot with my confusion has to product had been reserved and it wasn't their fault someone and others who I been in contact with via phone to reserve my spot I think that's where the confusion began..so when I went physically to the site mention above the reservations wasn't available because ... my apology to the 2 young men who tried and had nothing to do with the miscommunication from the get go..

Évaluation :

1

I went to move out but forgot my key in Massachusetts I had the code for one lock but not the key for the other. Instead of just letting me cut my OWN lock off, they made me hire a locksmith. So I can pay the bill to the storage but I can't take my own lock off. Ok. And then to top it off they have ROACHES!!!

Évaluation :

1

DISAPPOINTING TO SAY THE LEAST! We have been customers over a year and found the compatition was offering the same unit $65 less per month (regular rate not a special) we asked if UHaul would price match and were advised Uhaul will not. We also stated we will be long term customers and still no cares given. We proceed to move out same day. When I closed my unit 6 days after the auto payment I was told no refund. Steps in and out of the building are not safe and can be slippery. Parking is limited and staff polite but not friendly at all. It may not be a big deal to loose our $172 a month but I will be spreading the word about our new unit that worked out to be $90 less no special rate and right down the street.

Évaluation :

2

There was water damage to a brand new bedroom dresser from water leaking from the ceiling of my unit.

Évaluation :

5

The storage garage was ready and waiting when I pulled up. Jydos

Évaluation :

2

The lighting issues continued the second night was about all I could handle. Poor service handling the issue! For the security issues I would not recommend this facility.

Évaluation :

5

Daphne was very responsive and friendly with an issue on move-in day. A great asset for U-Haul and her staff reflected her attentiveness, as well. Merci!

Évaluation :

2

The 10x20 unit (auto pay) and the staff were ok, but not really helpful. I would say the people and helpfulness was less than expected. My wife is 77 and I'm 80. This was a big move for us to clear out. I needed some help. Because I haven't been in FP for 15 years, I'm not familiar with services in area. -So, I asked if they could recommend or suggest an honest locksmith (answer No). I ended up with a locksmith charging $200+ for 15 minutes. -I needed help and one of the workers wanted to help after his work hours….manager said no, but offered no options or help. When about 90 % cleared out, I asked if I could pay for help to finish (we were exhausted), manager said $300. Too much for my fixed income so after resting we finished in 0ne hour. -overall the manager was not rude but very unfriendly. Being older, we could have used a little more TLC and solution suggestions (I.e. locksmith, labor). Or at least a more empathetic attitude.

Évaluation :

5

Excellent facility and service.

Évaluation :

4

My unit had roaches & the ceiling insulation was hanging down about to fall.

Évaluation :

5

Daphne went above and beyond when it came to making sure my needs were met. She was not only professional but extremely kind and caring.

Évaluation :

4

Daphnie was great in a difficult time. Price is a little high. Perhaps just the local market.

Évaluation :

2

Office staff wasn't very helpful. We had to go find our own open storage unit. We had to change storage units several times due to facility not keeping up with units unavailable.

Évaluation :

4

I found a large nail and a screw in the driveway. Glad we didn't puncture our tire. Staff has always been very helpful and friendly.

Évaluation :

5

Locked out once late at night before a hurricane, but that's the only glitch in years of good service. U-haul is the only facility I would recommend!

Évaluation :

5

Moving into our storage unit and dropping off our U-Haul truck was seamless and easy. The staff were welcoming, knowledgeable, and extremely helpful. Thank you. We are extremely satisfied with Fort Pierce U-Haul.

Évaluation :

3

Not being able to put Carbo box in pieces into trash or glass in the big trash. It is bad enough. Nor very helpful............ not human to help a human being.... no courtesy from the worker there. Thank you,

Évaluation :

2

All staff was friendly and facilities were convenient but when we retrieved our belongings everything was covered in rat and mouse feces. Lots of cockraches. Our containers had been chewed into and we threw out several boxes of our belongings due to the damage. We then bought several other containers Nd removed what we could salvage. When I brought this situation up to the person at the desk he just said "I see." Absolutely no help, no care or reimbursement.I was under the understanding that pest control was maintained at your facility. I will absolutely not recommend these units to anyone.

Évaluation :

1

Very dirty. They almost put my stuff up for auction due to their ineptitude. Will never use again.

Évaluation :

1

I have never seen such a disgusting dirty facility ever. I will be getting my stuff out as soon as I find another storage facility. Cloths, garbage, painted bedroom doors, toys, junk everywhere. It is absolutely filthy!! I would have driven many miles to avoid this place. Unfortunately, it was late and after a very labor intense and hot move.

Évaluation :

5

I had my storage unit with uhaul for almost 3 years and never had an issue. The staff was always friendly and the units were always clean and had no bugs.

Évaluation :

2

We were set to move in on 7/5/23 got to the facility did online check in and was given our first unit. Tried our code didn't work. Tried again. And again. Still didn't work. Called the offices they said it was because we were trying to enter the wrong building. Building are not clearly labeled for the inside units. Finally enter the correct building only to find that the unit assigned to us has a person lock and a red tag. So we call the office again and Leslie comes to us checks and verifies it must have been a glitch in the system. She tells us to come up to the office and will get a new unit. Leslie looks and doesn't have a unit the size we requested so she moved us to a bigger unit forcing us to pay the higher rent payment due to their mistakes. She assigned us another unit we go back and guess what it also has a personal lock on it. We scan the lot and find a few units that are open and we go back to the offices and tell them it's also locked but here are a few that are empty. We get assigned one of the ones that are empty and go to the unit and unload our stuff. After nearly 5 hours on the lot, 3 units, doing uhauls job, we were finally moved in to our unit.

Évaluation :

2

I brought the pictures back to the kid who gave me the unit and said I cannot move into the unit because it's not completely moved out of. He said that if I gave him a minute do what he was doing that he would clean it out. I told him not to worry about it cause I was not going to stay for that. Then I showed him the picture of the end of the hallways. Three units down. He said yeah that happens some of our customers do that. I said there's food there. I mean I'm worried about bugs. And he just kind of shrugged his shoulders and said that Mays will be there tomorrow and I'll clean it up. It appears it's a specific spot where they allow renters to leave stuff they don't want. Cause I've rented a lot of storage units, and this was truly the dirtiest place I've ever tried to rent at. And all night long I have thought about possibly going back and telling them I'm not taking the unit because of those two situations. I know they can clean up my unit. But it looks like that'll be a constant source of disgustingness if they allow people to do this on a regular. I would really appreciate a call back 561-634-6392.

Évaluation :

2

Storage looks run down and not well maintained. This is my first time renting a storage. I didn't know there will not be any light in the storage. Storage area was not in the actual office area. This made it difficult to find the storage. There are no signs outside to which door has access to which letter regarding climate control storage. The map was provided but no way of knowing where it is located as there were no signs outside.

Évaluation :

1

Came in and rented a 10x10 not climate controlled because no climate control was available. Went to drop off to the storage B-24 rats were everywhere there was trash everywhere it was absolutely disgusting. I went back and asked for a refund because our belongings were not going to be safe there due to rats and filth.

Évaluation :

2

The storage unit I originally rented belonged to someone else and had a hard time moving furniture into unit

Évaluation :

1

Storage areas are dirty with furniture for over two months, trash all over the stage area. Security gate was broken for over a week. Bathroom is NASTY!!!!! Horrible management over this property, Not helpful and some female employees have terrible attitudes for not reason. They belittle the younger male employees in front of customers.

Évaluation :

3

There was a lot of trash on the ground. A lot of nails and screws are picked up and make sure they weren't in the dumpster.

Évaluation :

4

Men's Bathroom wasn't cleaned

Évaluation :

5

Moved out of C-212 on 2/27/2023 Thank you Today is 5/5/2023

Évaluation :

4

The door lock was stock and no one could fix it

Évaluation :

2

Security gate constantly open

Évaluation :

4

Facility needs more staff to handle customers.

Évaluation :

4

My only complaints, and they are minor, are that the light in the unit was not working which could just be a bulb and there was no lock inside the unit like specified online but the guy in the office was super helpful and got us the lock no issue. For an interior unit it is very spacious and well maintained. I am overall pleased with my rental thus far.

Évaluation :

4

I get the whole five day thing to move out your things but I still think you could pro rate the month you move out because I was only nine days but it is a suggestion. The staff was helpful but not necessarily friendly.

Évaluation :

1

The only reason my stuff was at this facility is because my ex-husband who is an abuser kept the truck too long we ran out of money we became homeless and my keepsakes including my grandmother's cedar chest is in that truck my baby's pictures all the things that are special to me are gone now and you guys are going to go through that and sell it well I sit six states away hiding from this man.

Évaluation :

4

It was a good experience for me...thanks

Évaluation :

5

Customer service was excellent. Staff friendly and helpful. Unit had some trash left inside but not a big deal. I put it in trash receptacle on way out.

Évaluation :

5

Excellent service from the moment I walked into the office at 3606 S US1 Hwy. I will definitely go to UHaul for any future moving or storage needs. Thank you for your service I. Sanchez

Évaluation :

2

Crates, forklift, and equipment made access impossible. Staff had to shuffle things around but I still had a very difficult time backing my trailer in. When the unit was opened up, it was full of someone's stuff and filth. Staff had to unload the unit. All of this took time.

Évaluation :

5

All staff was friendly and helpful!

Évaluation :

5

Muy Buenos attention, amabilidad y Cartesian y comprension

Évaluation :

4

There was little to no wait time. The clerk who serviced me was informative and explained the process clearly.

Évaluation :

5

Super respectful and helpful staff. Ricardo was awesome!

Évaluation :

1

There is more than 1 physical address for this facility. It took us almost an hour to realize that and find our unit. The map doesn't show that many of the units have a different address than the office.

Évaluation :

2

Gate access was unsecured constantly, specifically the green entry door. Lots of people loitering in their units, drinking alcohol, hanging out and constantly watching what is going on in other peoples unit. Trash everywhere. I didn't not feel my personal belongings were safe and secure here. On a better note the staff is very friendly and helpful.

Évaluation :

5

All personeel was courteous,friendly,and highly knowledgeable.

Évaluation :

2

Often times the security gate was standing open- as time went on I noticed that the area especially around the dumpster was overflowing and a total mess . I had inquired at one time about disposing of some boxes (which I had purchased at the facility) in the dumpster - I was told I would be charged - over a 6 plus year time that I rented the units I was shocked that I was told I would be charged to dispose of some broken down boxes especially since it was constantly overflowing with furniture , mattresses lamps etc etc

Évaluation :

1

Extremely poor experience on every level with uhual. No accountability no r action taken when issues came up. I personally had to follow up and did not receive phone calls back from the management team. Distraught to say the least. My 3rd time calling in, rep gave me contact info for marketing manager cal and stated she emailed all info to call. Gave me his email. I sent 2 emails and no response. I would continue to tell everyone how poor my experience was and how much money I lost making the mistake in choosing uhual and how they don't resolve ANY of their customers issues. APPALLED!

Évaluation :

2

Some sketchy patrons were milling about, having beers, hanging out in their unit. There was no locks available and an abandoned uhaul truck with flat tires parked in the way of the entrance.

Évaluation :

5

Everything went exactly as planned. Couldn't have asked for more

Évaluation :

4

called customer service to let them know I vacated my unit I was put on hold for 20 minutes or more and then was transfered to a different locate and was unable to receive an email of my request and took 2 more days for me to have to call back and get an email of my cancellation. very poor practice

Évaluation :

3

I was overcharged several times a late fee for nonpayment when I was on auto payment. I had to email and call to get credits. Our last month the same thing happened and it took a month for me to get credited back. I emailed Daphne several times and called and then I had to go into the store to ask her why she has not credited because she never called or email me back. She said her email was messed up. And she caught it to me the same day after I left. That was unacceptable to me. The time I took by email, calls, then walk in, which is a good trip from Hutchinson Island, to get my money back with no response, then a terrible excuse that her email was not working, was not a good experience at all. I don't see how she has a title of Manager. Other than that, the rental was good and the whole experience of that went very well and me/exceeded all expectations. Merci.

Évaluation :

5

I’m completely satisfied with the company

Évaluation :

1

I will absolutely say this On contract you rented me a 10 x10. Physically it is 8' x8' verbally I was told it was 10x11. Not able to squeeze all of my calculated space needed effects into your poorly designed space, it took 3 attempts loading it. Only to fail .things went to an alternative space. The next day I challenged the clerk about the size.also phoned the manager and no help either. You stuck to your claim about the size .I would not have attempted to fit my stuff in your facility. We were in a jamb 9 hours of reorganization to make it almost fit after the drive from houston we had no luck. I would love to get a partial refund. John Ammann 281 851 7310. Merci.

Évaluation :

2

Staff and supervisor should have advised me properly that an extra day charge will be charged due to using the vehicle to unload items for self storage next door. Now my bank is charging me $35 overdraft fee on top of the extra day charge! You guys knew I would've been charged another day which is why you gave me the okay to unload the truck!

Évaluation :

1

I returned the truck hour after the requested time due to your system incorrectly scheduling the return at a different location than than the storage location. When I got to Fort Peirce, Que Watts had to search for my order because it would not show in your system. By the time I was done in the office and unloading my items, it was a little after 4pm. I should not be charged because of errors in your booking process.

Évaluation :

5

The people in Fort Pierce were very helpful and accommodating

Évaluation :

5

Gentlemen was very nice and helpful will definitely be using again

Évaluation :

2

It was difficult to get parking near the entrancer entrancer exit of the actual storage doors actual storage doors due to u-haul boxes being piled up and trailers being in the way of vehicle access. The temperature was now well maintained. The access doors were always malfunctioned. Store manager is inconsiderate.

Évaluation :

3

Staff is nice but I was supposed to get my 1st month storage on new unit for FREE as advertised yet I was charged. I still want my credit applied. Storage buildings are set too high so it didn't feel much different moving from being outside and should be set to at least 75 not above. Also the lighting inside the units are non existent which makes it hard to see things inside the unit that you're moving. And trash receptacle was overflowing.

Évaluation :

2

Each time i went to my storage unit there was an issue: coded doors didn't work. leaks in the ceiling, rusted latches on unit, AC was insufficient to keep odor out of stored items. The workers seldom could trouble shoot issues with out extra help and there was not. The ramps moved creating safety issues for loading my items from my unit. They even locked my unit when there had been not issues with my billing. The insufficient service of the overall UHaul experience was one I have openly discussed as negative since the beginning of my move. I will not use UHaul EVER again. One should never have to be on the phone for 4 straight hours to get answers from someone that could answer questions.

Évaluation :

2

Unit was not clean, clearly there are people, if not living there, spend ALOT of time there. I have a real concern for mice/rats at this location because the units really aren't that separate.

Évaluation :

5

Always good environment and very helpful

Évaluation :

1

I didn’t get clear directions to where my unit was located wasn’t able to move in on the date I was suppose to had to drive to Orlando leaving my stuff on someone porch and drive back after work today to move in my storage because I wasn’t told how to find my unit or check in

Évaluation :

4

We had to sweep the floors and clear roaches and mice dropping before using the room. However; agent Alejandro was very helpful and fast, and the deal of a free month helped us to deal with the situation despite my concerns that the criters could get into my furniture.i ll be sure to inspect my stuff when we move into the new home. I knew the area is prone to roaches and other creatures. I still would recommend it. I would advise to check the space before giving the keys to customers. Merci encore.

Évaluation :

5

They took the time to understand my situation I had became accustomed to and the difficulties they may need for me to make payments but they worked it out for me they did not sell my stuff until I was able to move it I appreciate the staff I remember met anybody to them

Évaluation :

5

I really appreciate the excellent service

Évaluation :

1

Daphne should do a better job hiring her employees. Maybe hire some that can read

Évaluation :

1

The staff was incompetent. Told us they had a unit, we get to the unit and apparently it's not available. Didn't even try to help fix the situation.

Évaluation :

5

All the staff are knowledgeable and helpful. Always a clean and stocked facility where they greet you with a smile.

Évaluation :

5

One of the best staffs and I was very pleased with the hitch service very professional. Thank you!!!

Évaluation :

5

As a general comment, I would like Uhaul to offer a loyalty program for storage and truck rental. Or savings for repeat business. I've always tried to rent from Uhaul when I have the need for storage or truck rentals. I moved to a competitor when the storage price was lower.

Évaluation :

5

No light in storage

Évaluation :

4

It was great but the prices need to get lower down

Évaluation :

1

The worst almost 4 years experience ever. We had a lot of mold, roaches and water damage in our unit. We had to throw so much away due to the damage. Such an awful experience. We also paid full price for the month of December and emptied our storage on 12/8/21 and they refused to pro rate our month of December. What a rip off!! I will never recommend this facility to any one. The management is so unprofessional as well.

Évaluation :

5

Most of the people that work there are, except one guy but Alejandro is a great worker, always ready to help with a smile on his face. Very profesional, need more workers like him!!!!

Évaluation :

3

The unit I was given was swept out but the pile of trash was left just outside the door of the unit. It still remains untouched 2 days later. The unit also shows signs of water on the concrete against both side and the backwall. Employee who took in truck I used was great.

Évaluation :

2

The two young black chaps working the counter were extremely unprofessional. I waited online for 30 mins cause they work at a snail pace. It's disgusting how they have zero work ethics . It's disgusting they are selfish and not think of others. The owner finally helped me.

Évaluation :

1

Let's see: starting with someone 'accidentally' closing my storage unit one day out of the blue when I am hundreds of miles away?!? Or granting me certain vehicles, only to do a bait & switch, or for no one to contact me AT ALL about my reservation?!? Let's just say that the ONLY pleasant experience with U-Haul was LEAVING the other day - in that, the dude outside when I checked out was pretty cool...but more importantly, it was great knowing that I will NEVER USE UHAUL AGAIN. EVER. Not even if there are 12 more pandemics.

Évaluation :

5

The staff is amazing at this location

Évaluation :

5

The staff was very friendly. Helped me promptly when I needed it. If I have to I will use it again.

Évaluation :

2

G.m need to learn how to people like they are a human being was very disappointed in her demeanor!!!

Évaluation :

1

Upon arrival, a very large truck with several pods on it was extending the length of the driveway up to the edge of the 4 lane road, US-1. It was impossible to not only move around, but couldn't be seen around to enter or worse, to exit as it blocked all view of oncoming traffic. This truck was in that position the entire time I was at the facility. Very dangerous. The fire exit to the building with my storage unit was actively being blocked by towing equipment, even as we asked to use the entrance to unload. The reason we were told no is that it's emergency only. And the manager & staff were in the process of blocking it with trailers, etc. so it would be useless as a fire exit. Alejandro handled my account and gave inaccurate information and misdirected us to the building next door. Once we managed to get around the large truck blocking the view of the street and entered the storage area next door, we found we were in the wrong location and could not exit. Despite calling via the callbox for assistance, we remained stuck there for some time. Alejandro eventually responded to say he was standing where we were supposed to be & SURPRISE - we weren't there. Useless. A waste of time & with all the other safety issues, the last straw. I only offloaded my things as I was pressed for time and did not have time to find another storage option before returning to Sarasota. I definitely would not recommend and, in fact, took photos of the serious safety issues which I'll be happy to forward for your review.

Évaluation :

2

The storage was infested with roaches. I had to throw away 3/4 of my things. Absolutely disgusting!