This team is the best. Alswsys
WALTER BCustomer Reviews for U-Haul Moving & Storage of Hamden
Testimonials From Recent Customers
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Very positive interaction with the staff who were friendly and professional. The van was clean and worked perfectly and dropping off was easy as it always is when I rent from the Hamden location.
WALTER BI can't say enough good things about my Uhaul rental experience at the Dixwell Ave, Hamden, CT store. The staff was always extremely helpful and courteous. I've been with them for well over 5 years and I think the rent was only raised once the whole time compared to their expensive competitors down the street, who raised the rent every time a flea farts. The competitors literally raised their rent 7+ times in the past 3yrs. I can't recommend the Dixwell Ave store enough. They were the best!! If I should ever need their services again, that's where I'm going. Also, their rental vehicles are always available and a great and easy to reserve using the website. Great service and people all around!!
LINDA R | Expérience généraleI want to thank the person who assisted my family on the last day of moving our things out of the storage. They were patient and understanding.
Cassandra R | Expérience généraleAll the people who worked at this location were knowledgeable and friendly I would definitely rent from this location again Thanks!
KAREN DVery professional very good customer service A+++ Thank you!
JAVIER SU-Haul has a consistent habit of not having the equipment promised that location a so they always reroute you to location b. Notifying customers of this within 24 hours really puts a wrench into many families plans.
Joseph GAt both locations I had to pick up the truck and car trailer I was helped with getting everything set and ready as well when we dropped them both off!
David FClean equipment...helpful staff what more could one ask for?
CEDRIC CAmazing staff!!!
Luis R | Premières impressionsAll is well
Lisa H | Premières impressionsRicky and the staff were Great , will def recommend to fam and friends☮️
GARY S | Expérience généraleThe staff was very helpful. Explain things to you showed me this material that I would need for moving.
Helen P | Expérience généraleGot overcharged truck had issues. And tank was half not full
MICHAEL SWhen I went to go move my belongings out of my unit(2735) from the Hamden cr office, my furniture was ruined by mice droppings and urine. The unit on the right of me had seed etc in their storage and mice got to it and came into my unit. Have pictures to show.
REGINA W | Expérience généraleEasy check in and out, no delays
MARK PExcellent service Always keep that size rental truck handy. Keep up the good work I enjoyed the representative.
SHIRLEY KStaff was helpful and check in process was smooth.
RICHARD PFast and easy drop-off.
Andrew PThe service was excellent considering the town power outage ,
Roxanne AIt was a very positive experience!
WILLIAM KNothing perfect
RALPH PCustomer service was great and night employees too
EMILY GNo Issues
KEITH HRicky the manager on dixwell avenue did a good job and moving me out of my storage because I was very stressful and depressed overwhelmed with the situation that happened in my storage and he was very very helpful in the situation if it wasn't for him I don't know what I was done with the situation
yvette e | Expérience généraleEase of renting and dropping off to a convenient location and good pricing
KAREN SMerci
JOYCE SManager Ricky McDonald and other staff were great to work with...all hard workers and if I owned a business I'd hire any of them in a heartbeat. As a company uHaul needs to maintain or lower current storage rates-- the economy is burying the middle-class and everyone below.
william r | Expérience généraleVery clean and courteous staff helped in every way possible
paul c | Premières impressionsGreat overall experience. Staff and equipment top notch from pickup to drop off. It's the goto place with me for hauling needs.
GARY DI didn't know that when I reserved my space, it would go away before I used it. I had to reserve another one
Betty G | Premières impressionsClean, professional, very helpful & efficient staff.
ANTHONY CIt was a little hard, at first, to know where to go in this facility--I'd never been there before and there's a lot of storage units and vans, etc. Trailers were around back and the desk, under a canopy, I stupidly missed. Anyway, I rented a 6x12 trailer and it had no jack for the tongue, which the UHAUL team was great at handling--but it wasn't great for them, especially when I returned and the tongue wouldn't separate easily from the ball hitch. Someone could hurt their back. Even though there's a fork lift on that campus, it's a pain to play fetch when a customer wants to get moving in the morning. It's an easy fix to bolt up (or weld) a folding jack. Cheers
JOSEPH ZI had an online reservation, I got to this location and the entire process took me about 15 min. The dropoff was even simpler. Customer was professional and prompt I, very commendable.
BRANDON FEverything was perfect 👌
MIGDALIA MThe unit wasn't available initially, but staff was able to rectify the situation. Thank you for trouble shooting and resolving the issues.
anthony c | Premières impressionsMake sure the right amount of gas is in the vehicle before pick up
SHARON BI would like to thank Ricardo for all his help
Frank A | Expérience généraleVery good and courteous customer service.
Keith CI had a reservation for 9am. Generally the vehicle is ready when l arrive but not this time. Matt retrieved a vehicle and the lift was frozen so l waited for about 15 minutes while he emptied a bout 4 16oz spray can of ice melt on the door and continuously bang tight get to open. Once it did..he said it's ready. And l said what about all that ice on the ledge? We can't stand on that. He used a scraper to remove some of the snow and said there you go. We were there another 15 minutes de icing the ledge ourselves. Not having the vehicle ready was unacceptable as was our having to prep for it for our safe usage. A reserved vehicle should ready for pick-up free of snow and ice.
HARRY AGreat experience all around.
Thomas SWindshield wiper broke while I was driving and it was raining. Very dangerous experience.
SHAQUANA CGive an entire price up front. I feel swindled when the Internet quoted $35 and I payed $72. Your equipment and employees were the 4 stars. Your business model is 1 star.
MORGAN CMy first experience with this location. The staff was helpful and kind. My entire experience, from start to finish, was GREAT!!!! I will definitely use you all again! Thanks for such a pain free interaction.
SONYA JWe came to the wrong u haul office but they were able to accommodate us with what we needed the staff was Very pleasant from start to finish. Thank you, Gentlemen.
JEDARRAH SYou guys charged me twice
OLIVER MI was able to get in and out with my online reservation
YISIAH LAs always every staff member at the Hamden uhaul on dixwell avenue was polite, helpful, patient and professional, this location is by far the best, of many, uhaul location I've worked with.
WALTER BExcellent service, on-time delivery of vehicles, staffed 7 days/week, vehicles well-maintained.
JEAN MVery good experience
WALTER BGreat place and very nice workers thank you
Vincent MAn easy pickup, helpful staff & great location. Thank you to the guy that helped me (forgot his name, sorry). I shall be back to rent again <3
KENNETH Overy easy to rent staff was nice and friendly great choice
RAYMOND DVery easy process.
Camille F | Premières impressionsGreat service. Workers were very helpful and efficient both getting the trailer and returning it
MICHAEL JOuter vehicle was very dirty and I could not see outside of the back door windows making it more difficult to back in to parking spots.
CHELSEA LS.O.
SALVATORE LStaff member was fast, friendly, helpful and efficient.
PAMELA LExcellent service, good people
ELIAM AI liked that everything was on time. The staff was professional and knowledgeable.
ANASTASIA SI called twice wanted talked to where I picked up the truck but it wasn't worked. 15ft truck I was rented 100,000miles old so front door was not good and so noisy.
JONG KThe truck was in poor condition the outside mirror wouldn't adjust the Sun visor keep falling down was all taped up. The arm rest was broken and hanging down. The truck was sounding like it was struck in gear only doing about 30 miles. My worse experience with UHaul . Truck should have been to rent!!!! Sorry never been rented
EUDORA BNothing excellent service
RICHARD KTrailer should have been swept out as there was some debris.
DEVIN HA full-service location.
John SIt was professional
Byron WI needed more time with thevan rental because I have to go through so many papers. Am very grateful for the efficiency and service by everyone. 12/1/2024
Anne B | Premières impressionsDid the best and quickest quality control. Made things move smooth
paul B | Premières impressionsMore than half of my property was missing like my microwave, air fryer, my husband weights 1(25lb),1(35lb)a vacuum cleaner(small) and other misc items. I'm very disappointed people get storage to protect their things from being stolen and her employee are stealing (unknown)
Eunice T | Expérience généraleUnits get broken into on a regular basis. No item you put in a unit is safe from getting stolen and insurance did not cover the theft. Loss about $500 dollars worth of stuff and a fan photo with Priscilla Presley
Webstern G | Expérience généraleVery satisfied, confident my unit will be safe
ANGELA I | Premières impressionsThe staff was very accommodating and I appreciate their and service
Peter C | Expérience généraleNice staff
ALFONSO G | Expérience généraleMany thanks to Ricky, he is friendly, caring, professional and very helpful. He made my experience a great one. Thanks again Ricky.
Sandy T | Expérience généraleGood service but price increases pushed me to go with a competitor
Robert K | Expérience généraleI haven’t been getting any mail it’s been going all over the place and I lose everything I’m on social Security and have to dstsrt over important documents from my husbands death they were suppose to contact me when I could get those things never received anything
Brenda R | Expérience généraleThe manager Ricky McDonald was very helpful with a corporate problem seemingly out of his control. The Online reservation system does not match the physical storage spaces available at check-in, but that is not stated online. Two years in a row I have been told upon arrival my reserved unit was unavailable and a more expensive unit was all that was open. The manager does his best to rectify the situation but what's the point of online reservation if there is no guarantee to an actual available unit for the price you're quoting? For this, I will not be taking my business elsewhere. Ricky was great though. Helpful and courteous from beginning to end.
AUDREY C | Expérience généraleI relocated to GA is when I found out U-Haul made it hard for me to make parcel payments over the phone at any time U-Haul made it hard for me to make payments over the phone at any time it was never easy to speak with a rep in the Hamden, CT location so I plan to share my experiences with WTNH.com (Report It) and the BBB
Allex T | Expérience généraleI was very pleased with the overall experience and I am impressed with the wide range of services and supplies UHaul provides. It's a successful business model. I will always choose UHaul for my moving and storage needs. Merci.
Christine B | Expérience généraleJust had a lot of moth issues other then that if we fine
Dante V | Expérience généraleThank you to all that helped me through the process
charlene m | Premières impressionsGreat staff
ALFONSO G | Déménagement en ligneStaff were extremely helpful and went out of their way to make my move easier when they didn't have to. Found a bigger unit available on the first floor and allowed me to drop off the rental truck at this location instead of New Haven
Corey M | Premières impressionsThe ceilings are Lower then what’s on line
AISHA D | Premières impressionsMy experience was excellent. The staff is very knowledgeable and helpful.
Ramses J | Expérience généraleDaisy at the Hamden office is exceptional.
Bethelhem N | Premières impressionsFacility looks awful. Torn up plywood construction, damp and mold stains, boxes of rat poison.
Alexander G | Premières impressionsVery clean. After more than 5 years of storage every item was still in great condition.
robbie p | Expérience généraleOnly compliant is the short storage unit. I had to bend my mattress to fit it in. As a recommendation if a client is requesting a very large truck there should be a storage room large enough to hold 3 bedrooms of furniture
vera s | Premières impressionsThe customer service was excellent
Ramses J | Premières impressionsRicky manager and staff at this location go above and beyond. Very friendly, professionals, they listen, do not rush to move on to the next customer, I've been renting trucks and storages for years with Dixwell ave location. I wouldn't go to another location really. Thank you so much to all the staff . Ricky is a wonderful supervisor and knows what he is doing. Helping people in need at their hardest times comes a long way. Thank you again.
Carmen D | Expérience généraleStaff was Friendly and courteous. Special thank to Ricky at the Hamden, CT location, he made the experience a pleasant one. Many thanks Ricky.
Sandy T | Premières impressionsThe manager ( Ricky) went beyond and then some for excellent service. Thank you to the team at UHaul
Patricia C | Expérience généraleThe staff was very kind to me always. They never had bad attitudes. They were always helpful when I needed assistance.
Virlinda B | Expérience généraleYour Store (Hamden) manger Rick is the Absolute Best.
Rukaiyah B | Expérience généraleMy family thanks Ricky McDonald.
Karee J | Expérience généraleI notified that it's only a fencing above the unit's and birds left droppings and feathers on my personals I was told there trying to take care of the problem but never did I had to clean all my stuff once I got it moved out and bo type of accommodation after I asked about it
Timmothy H | Expérience généraleMet the temporary storage needs during a move.
Robert W | Expérience généraleI love everything about Uhual storage from the staff to the facility
Edward W | Expérience généraleThe young gentlemen that work at this facility were very nice, helpful and always courteous. I appreciated their effort to make sure my needs were met
ROBIN T | Expérience généraleThis is Fraud. I never rented this unit. I told you guys this. Please call the police to report this. I did not rent this unit
thomas e | Premières impressionsI was more than satisfied. A very pleasant staff..
Linda H | Expérience généraleKeep it up
ORIENTAL L | Premières impressionsBird dropping and dead crickets were found on my belongings when moving out of the unit. Multiple increases in rent, were unexpected. If this was in the rental agreement, it should be highlighted and mentioned when signing. It doesn't feel right that the rent gets increased once you're already moved into the unit and have no choice but to pay it. The notices sent to notify of rent increase site increased cleaning procedures, which in hindsight is even more offensive since i found bird droppings and dead bugs on/in my belongings
Sara K | Expérience généraleJust moved in. Can’t really rate the experience yet.
Terre D | Déménagement en lignevery nice and helpful employees, always ready to answer questions and a helping hand.
RIGOBERTO C | Expérience généralePaid every single month and for some reason my unit always had a second lock on it. So eventually it kept happening and in response to that i stopped paying
Christian R | Expérience généraleRicky was great. Thank you for everything
max c | Premières impressionsI was in the lobby waiting to be attended. Few workers came in and stood behind the counter, I let a few minutes pass by. Then i asked if anyone could please help me with a purchase i made online. The woman in the front had a nasty attitude, rolled her eyes and responded with "no we cannot help you, we are all attending to customers." I had hoped she would say instead "someone will be right with you or just wait on a bit for us" One of the other employees, tall guy, was very kind and friendly. We asked him several questions as to where is the rental and what's the process. The next day, my uncle went by himself and needed another storage unit to rent. The same tall man attended him without me being there for purchase which was very time saving for everyone.
Karem R | Déménagement en ligneFor this particular location, there is very little parking for going into the office. Apparently people who rent vehicles leave their personal cars in the few parking spaces adjacent to the office while they are out all day with the rental. Not sure where the employees park. Why don't you require customers picking up rentals to park their personal vehicles further down in another lot so spaces are left available for customers who need to come into the store?
paul r | Expérience généralevery nice and helpful employees.
RIGOBERTO C | Premières impressionsAssociates at the Hamden location were extremely nice and helpful
JENNIFER R | Déménagement en ligneI had one problem. You didn't have good air. I was storing hair products and the temperature in the storage wasn't good. Other than that I had great service.
Robin W | Expérience généraleYour facility was very clean I like that and the staff was courteous and helpful at all over all A good experience kudos to the facility and the team on dixwell Ave..
elijah m | Expérience généraleI reserved a guaranteed ground floor unit months in advance but I was told none were available when I arrived to store my belongings. It made things more difficult and I was disappointed that I did not receive any warning of the change in availability. Move out was a much smoother experience.
AUDREY C | Expérience généraleMerci
angel b | Expérience généraleI have no issues whatsoever with this Uhaul everyone is very helpful and professional, I definitely would recommend this location to family or friends, thank you .
Francisco A | Expérience généraletoo expensive!!
STACEY G | Expérience généraleMario was super friendly and extremely helpful. He walked us directly to our storage unit and took care of the check out process with our truck while we unloaded the last of our items into storage. 10/10 experience.
MICHAEL F | Premières impressionsUHaul certainly did serve my storage needs when I needed it . I had easy access to my unit and all was secure.
harolyn o | Expérience généraleMatt was very knowledgeable and helpful. Great employee!
Daniel D | Premières impressionsThere was only one incident (break-in) where I was concerned about the safety of my items, but other than that it has been a good experience.
KEVIN S | Expérience généraleThe staff on Dixwell Ave was so helpful !!! I would recommend others who are looking to put things in storage come here they will guide u threw a tuff moment of moving your belongs !!
Justice S | Expérience généraleI booked the storage unit first for one month, then a U-Haul one-way trailer a couple of days later. When booking the trailer, I was informed that rental qualified me for one month free rental on a storage unit, the same size I had just rented a couple of days earlier. I called customer service to see if I could get the one month refunded, giving me the benefit that I qualified for with the trailer rental. I was told no. It is unfortunate that this info wasn't on the website for the storage unit rental too, and I would have booked both at the same time.
betsy w | Expérience généraleMove in date is the 27th not the 20th please correct if at all possible
Gregory P | Premières impressionsAbsolutely horrible experience. It should be WIDELY advertised that the Hamden location has no elevator. I got there with an entire truck full of heavy household items, only to find out my unit was on the second floor, and to get up there I would have to carry a huge cart up and hope it didn't tip/fall down. Luckily the two people at the front desk were very kind and accommodated my concern. But this is a very poor display of service on Uhaul's part. Extremely disappointed and what a huge inconvenience to have to find an alternative option in a moments notice. I will absolutely not be returning.
RILEY M | Déménagement en ligneStaff was very helpful and accommodating.
bruce w | Expérience généraleStaff are very professional and knowledgeable I truly appreciated the service they provided to me and my family. Thank you and God Bless
James O | Expérience généralePleasant experience
wanda m | Expérience généraleEmployees were very pleasant an polite! Made my life easier to decide on my moving options!
Marie R | Premières impressionsI couldn't find the building/unit from the map. I went to the office and a lovely young lady took me, showed me how to disarm the alarm and showed me the unit,
Diane G | Déménagement en ligneMy Uhaul move out was HORRIBLE. Upon me moving out I discovered that my unit was filled with rat/mice feces and urine and I was unable to bring home my furniture as a result. My items was badly damaged and ruined.
Lashonda J | Expérience généraleEveryone made the transaction quite easy.
William G | Premières impressionsS.O.
Lisa H | Expérience généraleEverything was great
Vernessa H | Expérience généraleWe had mice infiltrate our boxes and now are our new home. Need more controls around infestation.
RACHEL F | Expérience généraleAucun
Jessica O | Premières impressionsOnly issue was the card reader. Would take as many as 10 tries to get checked in.
Glenn M | Expérience généraleVery convenient for me. 5x10 just the right size for what I needed to do. Thanks, Kevin
Kevin M | Premières impressionsThis U-Hall Storage is and has always been very clean compared to some I have seen.
Mildred C | Premières impressionsI didn't get the young man's name that helped me but he was fabulous! I ordered a van and a storage unit for my son on line - I made a mistake on the storage unit and he fixed every for me - he was pleasant and professional
Aimee M | Premières impressionsThe only reason why I'm rating average is because you all are so hard to get to answer the local phone in Hamden. I wish you all were more accessible by phone.
Debra J | Expérience généraleI paid in advance for 3 months in May when I got there in august my access card did not work and when I followed was told I owed a balance which was not true. Additionally there was a lock put on my unit for no reason. The clerk was ready to charge me even though i prepaid.
Andrew D | Expérience généraleSpecial acknowledgment to Ms. "Shaq" ( cleaning department) it is the cleanest storage facility ever. Your hard work does not go unnoticed. Matt at the front desk is super knowledgeable and explains everything very well to the customers. Most grateful for your dedication. U-Haul and the business manager should acknowledge these essential workers.
Jose S | Expérience généraleThe hallways are a bit small considering this is a storage facility and people are usually moving with large items such as couches.
Bailey B | Premières impressionsThank you for your services
Estella M | Expérience généraleThe staff were always friendly and willing to help.
ELAINE H | Expérience généralethe key cards did not work
dominic M | Premières impressionsAsked to have bill paid by cc automatically every month, then I got a bill which I figured was just to tell me what was going to be charged. Then I get a late notice and when I called and explained the person didn't even offer to waive the fee. When I went to the unit it was still locked out, I asked someone to remove the lock which she did. Then someone else came and said in a rude manner that next time I'm late I need to stop in the office and ask to have the lock removed. Great way to treat a new customer.
Coby S | Expérience généraleMy experience with uhaul was perfect. The moving process was made so much easier with uhaul's resources. Fair price, the store has anything and everything i needed for moving. The staff is always cheerful, polite, and very helpful. I'll recommend this uhaul site to anyone i know is moving. Next time i need storage i will come back to this site. I'm even going to invest in UHAL stock. Thank you all for making my move easier.
Tom M | Expérience généraleThe staff was very helpful
Vernessa H | Premières impressionsThe manger Felix , wouldn't let me store my items there because of a situation that happen at another facility, not his facility. Nobody did not ask me what happen , they took word from one person to another. The trainee on water street was rude , he had bad customer service and the things he was saying to me was so disrespectful. Shame on you Felix, and I hope another family is not in a situation and you take word of someone else . You wasn't even there . As a manger you should of ask what happen to see what my side was , but I felt like you guys saw, a black woman and automatic label me as a ghetto , section 8 loud mouth woman . Nope you have it all wrong , Iam a hard working single mother that carry 3 jobs . I provide for my kid , no assistance, no help I work for everything. Neither less to say I have less than 24 days to find a home for me and my child . So excuse me I can be under some stress, so if I took it out on the other guy I simply apologize but that still don't excuse the fact how he talked to me and how Felix acted.
Pairs M | Expérience généraleSlight hiccup with storage unit that was fixed quickly and professionally.
Coby S | Premières impressionsGreat service. Very pleased
dolores S | Expérience généraleKeep this way all the times!!
ABRAHAM H | Expérience généraleVery professional staff. Courteous and helpful.
MICHAEL J | Premières impressionsAlways excellent staff, very understanding, this why i use uhaul.
ROSE J | Premières impressionsWhere is my Bill...cant find on my u haul account. Web site absolutely sucks for finding information of past storage rental. WHERE IS MY REFUND AMOUNT
Steven B | Expérience généraleFrom the staff to the location Uhaul overall was super helpful. Even during my move out the staff was super helpful. My only issue was that it was hard to get you all on the phone other than that thank you all for the experience.
Melissa R | Expérience généraleThe manager and staff were extremely helpful. We were very impressed with the facility and service and also rented vans from them
Pamela S | Expérience généraleEasy check in and out
MICHAEL A | Premières impressionsNever again!!! I received No communication for 1 yr due to Covid is what I was told. I forgot I had the unit and then was told to pay or unit will be sold. Not one call or email for a year then that? My name was blasted all over the newspaper auctioning for a unit that had nothing in it. Also you can never get through to anyone in the local office. Just terrible!
ALLEGRA K | Expérience généraleVery dark in the room itself but overall a great experience with very helpful staff!
Giavanna C | Expérience généraleCourteous and helpful Easy to use
Sayed A | Expérience généraleAucun
ABRAHAM H | Premières impressionsThis was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn't have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0,43 cents for extra mileage.
Mariel C | Premières impressionsExcellent service
Lauren O | Expérience généraleThe staff at UHUAL made me feel secure and was always very helpful. I would rent from them again.
RITA C | Expérience généraleThe only concern I had were the visibility of the rat traps that were very large and the mice traps inside the storage area. The storage doors also had significant space between the bottom of the door and the floor, which would allow for rodents to access.
Laura L | Expérience généraleThe smaller units were surprisingly dingy. We ended up needing a larger one, which was much nicer. But I would never want to store my belongings in the smaller units. They were dark and did not look very well maintained or secure.
Alexis L | Expérience généraleI will always use u-haul for my moving needs
MAZATTA M | Premières impressionsGreat experience
derek t | Expérience généraleI had a reservation, but was sent to two different locations. I don't understand the purpose of a reservation and then no storage guarantee. I was misinformed twice. The manager at the Hamden location Joe did turn it around for us it wasn't his error. He went above and beyond and was able to get us a storage after traveling from out of state.
TIMOTHY H | Premières impressionsStaff was super helpful in getting me set up.
Natalie A | Premières impressionsVery helpful and accommodating. Would definitely recommend this location.
Lauren O | Premières impressionsThanks
Rae P | Premières impressionsThe only drawback was the fuel charge. We returned the truck with the same amount of fuel we started with, but was expected to bring it back with more than we started with and was charge $6,17 for fuel. We our trip was 13 miles in total. A definite fuel ripoff
Laytisha C | Premières impressionsEmployees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.
Jenny B | Premières impressionsThere was an employee named Kay (I think that was his name) who was absolutely amazing. He answered all of our questions and was super helpful and friendly. Very professional and knowledgeable and was a huge help. After a 12 hour, multi state trip he was a wonderful friendly face to greet us. Everything was streamlined and easy. I cannot express enough how great he was. Please promote him.
Alexis L | Premières impressionsAs always, my experience was excellent! The staff was very professional, and extremely helpful.
CHERYL R | Expérience généraleRepresentative Weber above and beyond his duties! This sales associate took time to show us different storage units and explained the policy in detail. Excellent customer service
James A | Premières impressionsJoe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.
Adrienne D | Premières impressionsWe had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing
DAVID D | Premières impressionsStaff was always gracious in answering any and all of my questions.
DONNALEE T | Expérience généraleMy experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.
ROMAN G | Expérience généraleI had an amazing experience with U-HAUL. Joe Gattilia and His Staff, are Professional, Courteous and Customer Service Friendly. Bravo Joe. Thank You so much!!
joseph c | Expérience généraleNo complaints except office staff were not wearing masks and had to be asked to don them.
Michael D | Expérience généraleRep that helped me was very helpful and friendly.
ashley t | Premières impressionsThe staff and facility was great! A little overpriced but it was good.
TYRESE S | Expérience généraleEveryone we very helpful and professional and polite, thank you very much.
JAMES A | Expérience généraleThe service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -"and truck rentals. Thanks again
Dashawn H | Premières impressionseXCELLENT CUSTOMER SERVICE
Michael Z | Premières impressionsThe management staff at the branch of record where I conducted my business were very professional and accommodating and I would gladly use their services again and recommend them to anyone needing their services.
Gary M | Expérience généraleVery helpful and understanding thank you
rodney c | Expérience généraleGreat Location and well run
John D | Expérience généraleConsumer services was great and fast
lavias P | Premières impressionsDirty storage unit and I refused to move in the unit.
Jillian K | Premières impressionsCommunication was horrible, the unit was dirty which is the reason I didn’t move in.
Jillian K | Expérience généraleExcellent
Joey's C | Expérience généraleThe Hamden Staff are always polite, helpful and super professional! Merci.
norma s | Expérience généraleAwesome place of business.
Tanya Y | Expérience généraleThank you for making it a first floor unit, this makes moving your things way easier 😀
Jackelyn P | Premières impressionsReserved a unit but wouldn't be big enough for everything it was close to closing time and staff was able to up grade to a larger unit thanks for the great service.
Michelina A | Premières impressionsI was suppose to pick up mu U haul tonight at 7 pm and did not get my code to pick up the truck Very bad customer service
John D | Premières impressionsThis Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10
Micheal B | Premières impressionsThe staff far exceeded my expectations. Helpful, friendly, timely. I wish every company I buy services from were as good.
mike j | Expérience généraleThis facility worked well for what we needed at the time. Everyone we dealt with there was helpful.
chris b | Expérience généraleI made the full payment before the auction date as I was told. I have a receipt number and my next due date wasn't until August 30th. What happened to my items that were in storage?
MASIKA M | Expérience généraleCustomer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you
Deborah G | Premières impressionsRepeat customer. I have a disability which makes life difficult in this economy. I appreciate being able to put all of my belongings in a well maintained facility without spending a fortune to do so.
Gary M | Premières impressionsThe storage facility was well maintained. My unit was on the first floor so my moving stuff in and out the facility was extremely seamless.
Hamardo S | Expérience généraleJoseph Gattilia did an AMAZING job helping us find the perfect storage. His is extremely knowledgeable and friendly. Because of Joseph's outstanding customer service, u-haul gained a customer for life
Chantel H | Premières impressionsWhen reserving by phone I was told the storage units are prorated, I found out at checkout they're not. But, the process to reserve online & follow-thru to get keys was easy + the workers are kind.
Naiska C | Premières impressionsThe staff are very kind and professional. I will recommend this location to my friends and family.
kathleen s | Premières impressionsVery pleasant and helpful staff.
Elizbeth R | Premières impressionsEvery thing was great
verona w | Expérience généraleMatt who helped me was very patient with me in answering all of my questions about setting up my unit
Patricia M | Premières impressionsWe had several temporary moves and in need of the U-haul truck and storage units. The equipment and staff are excellent. Thanks U-Haul!
Emanuel f | Expérience généraleNice large facility.
Jalal C | Expérience généraleGreat facility! Everything was well taken care of when I stored there for a year and a half. The staff even went above and beyond and helped me find my keys when I lost the in the car!
elizabeth b | Expérience généraleThe only negative was the cost of the rental.
jonathan b | Expérience généraleThank you for storage of all my stuff and being so nice and friendly atmosphere. I will tell all my friends about your company.
Jeanette M | Expérience généraleNice place, good customer service.
akilah h | Expérience généraleGrateful for the monthly email reminders because with my busy life I would never remember that my storage payments was due. So thank you for the reminder.
amelia r | Expérience généraleVery friendly and helpful staff
frieda h | Expérience généraleS.O.
MAKARNA E | Expérience généraleThis facility was fantastic! We had our belongings in here for five years. The facility was well maintained - no bugs, climate was well-regulated - and the staff was really friendly. Merci!
TRACY C | Expérience généraleStaff at this facility were simply fantastic across the board. I felt the storage structure was also first class. I would highly recommend this facility to others.
Curtis B | Expérience généraleStaff were very helpful in assisting me with my storage units-selecting the appropriate size, answering all my questions, and working a reasonable price.
Nicole D | Premières impressionsThe guys that work there was very helpful!
TIFFANY C | Réservationnone
cynthia f | Expérience généraleEverything was wonderful, especially the people. Thanks
Danita F | Expérience généraleMaking the reservation was easy and Mathew provided me with excellent customer service.
micheal C | Réservationthis facility was helpful and was able to meet needs of us as a user. they were more willing to check and to make suggestions to users. they were more competent on the computer interface than others
Lynette J | Expérience généraleHelped us out of a bind when we needed storage in a hurry!
Laura C | Expérience généraleThe staff is always friendly, helpful, and available!
Elizabeth A | Expérience généraleI had trouble with the doors to the building not being unlocked at opening (7am)& it took a while to get assistance. This is tough when the only time I could go is 7-7:30 to get to work on time for 8.
Sandra G | Expérience généraleWe have had numerous uboxes delivered to Hamden. They have been amazing, friendly and easy to work with every time. Highly recommend this facility!
Mellisa M | Expérience généraleThe rooms have no lighting, narrow halls, low beams, small doors, no air conditioning or climate control. Stairs and no elevators, completely inconvenient. Most of the staff was friendly and helpful.
Shannon P | Expérience généraleall good
Sarah L | Expérience généraleThe staff was very friendly and helpful from the time I moved in to the time I moved out. I would highly recommend this location.
Kevin B | Expérience généraleThanks for the help. Very good service
portia a | Expérience générale