Smooth and no issues
ROBERT SCustomer Reviews for U-Haul Moving & Storage of Hemet
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Jorge ABest service in the rental industry. No issues, no hassles, no problems.
THOMAS MVery helpful, except they didn't tell me they would send a link to note any damage. By the time I saw it, the link expired.
DENNIS BNothing to improve. I believe I was Helped by "Sammy" who was excellent. I'd go back to this location because of his customer service. Great shop.
ARTHUR FGreat service all around
Eric PCustomer service staff are friendly, helpful and interactive. Always recommend this location to everyone I know.
SERGIO OVery satisfied
ROCIO AVery accommadating! modified my travel request without a hitch!
RAYMOND LHave a second person on the desk checking in/out.
SCOTT CStaff was friendly and helpful THANKS AGAIN
Shaundrea W | Premières impressionsThe staff made this rental as simple as possible. Pickup was fast and drop off was even faster. Excellent job!
ANTHONY CEasy to drop off, thank you
SERGIO Rclean out the trailer of dirt.
STEVEN AThis location is always friendly and informational.
EBER GGreat service!
KENNETH GAlways friendly and very helpful, its actually the place I prefer and recommend to family and friends.
LAUREN DYour service was excellent, keep up the great service and energy! Thanks for making my move great.
ROSALIND IEverything was smooth. Check out was quick…return was easy.
William BGreat service, great people, it’s everything I needed
ROBERT CWe were able to pick up the trailer with minimal delays and the helper hooked the trailer up quickly and correctly. He cleaned the trailer with an air hose and damp mop and answered all questions.
DONALD AThe truck had a check engine light on (which means we waste more gas, bad emissions) the truck was filthy we asked for a broom my husband went and found one at the site before we left it's seems whoever used it transported livestock. This inside of the truck hadn't been cleaned either. The quality is disappointing. This.isnt the first time.
DENA PThe property manager there was very friend and professional. She made the process easy. Explained things well. Even though it was busy, she handled herself very well. J'ai été très impressionné.
ABBYGAIL VI have used the location before and they are great!😊
PEGGY LGreat customer service as usual
DESMOND MProfessional and Friendly. Felt like I was a friend of the family.
ALYSSA SThe gas cap doesn’t screw into the filler tube on the truck I rented, other than that it worked great
Timothy CGreat service and staff
ANA NYour employee Aaron at the Hemet location was so helpful friendly and just pleasant. Thank you Aaron! I do t know his last name but he was great
AARON WJeremy had an excellent customer service he had everything under control despite the stress to have a lot of people waiting
CARLOS JI was very happy with my reservation and the whole transaction.Thank you very much for making it easy.Moving is always so hard.Makes it so much easier going to a location and that is nice and helpful so thank you
Alexander MI came to pick up the trailer before the business had time to clean it so that's probably why it was not completely clean. But it was a minor detail overall I was very satisfied
THOMAS BI even lost my cell phone at the location and the desk worker returned to me
TRUMAINE RExcellent service à la clientèle.
PETER KStaff is very attentive, helpful and friendly. Was a pleasure.
CONRAD BNo problems. Always a hello. I love U-Haul. It has been there for me thru the years. Fi
Jacqueline R | Expérience généralethe cargo van was extremely dirty. Not sure why they are not cleaned prior to being used by customer.
WINNIE MKeep up the great work 👍🏾
DESMOND MTwo people are needed to serve the customers at all times cause sometimes the line is long and there is only one person helping.
hellen MThe truck that was assigned to me was missing license plates so I couldn't complete the sign in process on my phone. An employee on the lot quickly transferred me to another truck.
Andrea KI actually look forward to every visit, the staff has become like an extended family/friends relationship. This location is a perfect example of how all franchises should operate.
DESMOND MThey were excellent
HAROLD GVery good customer service and clean location, keep up the good work. Will be back soon.
JUAN GNeed more than one person at register when there is more than 3 people in line.
JULIA HI have rented several times in the past few months at a couple of your locations and the staff at the Hemet location in professional behavior. The staff that I was in contact with at this last visit were beyond professional they were KIND, which you don't often see anymore. I wish I could remember their names because they certainly deserve the recognition. Merci.
BABETTE COverall great
ISMAEL LDuring the return of the auto tow dolly we were immediately greeted and assisted by Jeremy. He took great care with the unloading of our vehicle and had us out in less than 30 minutes. The UHaul facility here in Hemet, CA is our goto for our rental needs.
VICTOR Fvery nice and professonial like always thanks Robert
ROBERT DAll went smooth and easy to get in and out quickly
BRIAN WNothing Josie is the best
KELLY OThe lady who checked me out what exceptional great personality and customer service
CHRISTINE DThe employees were amazing! Very friendly and helpful. Sadly the truck we were given ended up having mechanical issues and we had to wait over 3 hours to get a technician out to see what was wrong with it. Then we ended up getting charged for not returning it on time in addition to a service call fee… so much for roadside assistance being included with your rental. None of this was the fault of the pick up location which is why I didn't lower their rating. The truck was clean, but it wasn't well maintained because service lights (hill assist, no traction control, and then it lost horse power and was basically in limp mode). It was deemed unsafe to drive by the tech, yet we were charged for a late return even though we called and reported the mechanical issue well before our scheduled return time.
DAVID BI don't really know of any way to improve. You are already the best!
ANDREW CFast and friendly service!
JAMES MEverything was very easy and friendly Thank you for you're excellent service.
MARTIN SNothing, overall great service!
LAURA PStaff is always friendly and prompt to take care of our needs.I love this location.Id rate this location the best in town. Sincerely , Tonya Stephenson
TONYA SGreat staff
SCOTT HI was disappointed that they called the day before and said no 15 ft trucks which I originally reserved. Purposely got truck w/ramp and appliance dolly for moving appliances, and then had to downsize to 10 ft with no ramp and did not use dolly! Le service à la clientèle était génial. My grandson picked up truck and said the gentleman was very friendly and accommodating .
JOSEPH PEmployees were always very friendly polite and helpful. Thanks again. I will recommend a very highly and I will use your service next time. I need it.
Alfredo N | Expérience généraleStaff very friendly
Danthia C | Expérience généraleVery convenient and climate controlled. Thank you!
Charles F | Déménagement en ligneThank You all!
doreen m | Expérience généraleThere are some confusion about two storage boxes that I was renting on special over the phone, but when I got down to the facility, they weren't ready. Then the day I went in to get the truck and the units they have been picked up, which is a little bit disappointing. But the young lady bend over backwards to make sure I got a storage unit of the appropriate size. Would've been nice to get a discount on it though because of the confusion. Overall it wasn't the worst experience I ever had at U-Haul actually it was relatively pleasant despite the mess up
Chris M | Premières impressionsBest storage facility I have ever used. Everything was great. Highly recommend .
Richard H | Expérience généraleAlarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe
Edwin H | Premières impressionsThe manager was the absolute best when it came to customer service I see why he’s the manager!
Constance F | Expérience généraleAre sales person was awesome
Ernest R | Premières impressionsThe help is friendly and helpful. And it's also very clean.
Alfredo N | Premières impressionsI rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again
Anise G | Expérience généraleI was never able to pick up a truck. And you guys still took the money out of my account.
David S | Déménagement en ligneIdk how my stuff got so dusty.
Jeramey Z | Expérience généraleThe lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn't even run the forklift to move stuff out of the way. It was absolutely ridiculous.
Alan M | Déménagement en ligneJosie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Merci.
ava h | Premières impressionsThe entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.
Kirk W | Expérience généraleAwesome people work here. They provided great service and it was so easy to move in a storage unit.
Lacy L | Déménagement en ligneGood customer service!
Maela P | Expérience généraleThe staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.
Gayle Y | Expérience généraleEveryone is nice and friendly.
Maela P | Premières impressionsThey advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed
Christine B | Expérience généraleWhen I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...
Winnie M | Expérience généraleThe only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.
brenda j | Expérience généraleI loved my storage box and believe me I hated to leave but I'm moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!
Amanda M | Expérience généraleHighly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.
GARRY G | Expérience généraleAll i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.
Michael M | Premières impressionsSpencer and Lyndsey are very helpful and accommodating.
Frank Y | Expérience généraleThank Guys for everything
evans t | Expérience généraleTruck was clean - size was convenient
brenda j | Premières impressionsExcellent customer service.
Mary R | Expérience généraleAwesome employees
Sandra G | Expérience généraleVery helpful and friendly.
Mary R | Premières impressionsI was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy
LORIE G | Premières impressionsgreat facility and customer service!
George L | Expérience généralegreat service
robert m | Réservation