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Jose ACustomer Reviews for U-Haul Moving & Storage of Memorial City
Testimonials From Recent Customers
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Well I think that for now everything is fine but off course always there is something to improve.
JOSE SClose attention to internal cleaning on return. Staff cleaned the unit after we looked inside at checkout but the previous customer escaped a cleaning fee!
ALLYN RYour staff was very kind and helpful. Everyone went the extra mile.
Jeff VGreat service. Kayla, Vicki, Dave, Innocent really looked after the details-super job! Merci!
DAVID WMerci
James SWith the exception of one of your employees who wears glasses the other two employees are not helpful and became exasperated when I asked questions. With regard to the truck rental itself, the truck I was originally assigned had an overstated fuel reading on the paperwork and the warning light for tire pressure was lit. When I reported it to the employee she said she could adjust the fuel reading in the system but that the tires looked fine, it was probably an issue with the warning light not working properly and that many of the trucks have this problem. When I said I wanted a different truck because I was concerned that if the warning light is I wouldn't know if there was a problem with the tires and could have a blowout. She pushed back saying that since I had purchased Save Move, I would receive roadside assistance, ignoring not only the safety concern, but also a potentially unnecessary inconvenience that could have been prevented. She finally agreed to assign me another vehicle but was annoyed that I asked for the printout showing the mileage and fuel reading for the new truck. When I asked her to show me where the newly assigned truck was located, she didn't bother leaving the counter and said it's in back with the other trucks. The added hassle which set me back by another I was on a tight moving schedule and this ordeal delayed me by 20 mins. I understand that occasionally trucks have to be reassigned due to unforeseen mechanical issues but the entire process was difficult and no concessions or apologies were offered. I will not rent from this location again.
Curtis OThe manager was not nice to me. Refused to allow me to drop off trailer. He yelled at me. I showed him the contract. He walked away and told me to find a U-Haul location to drop it off at. A subordinate named eric Torres helped me. He apologized for the managers behavior. He was really a good guy. Can you call me? This was a very bad experience. 518-389-8496
BENJAMIN HStaff professional and helpful
NADIA RGreat experience overall friendly staff, great facilities and great brand new equipment. Excellent service à la clientèle.
JORGE AThe staff was not friendly, not customer oriented and I was very disappointed. The trailer I rented had another trailer so close to it that I could see the fenders would rub when I pulled out and she ignored my offer to help move it so it wouldn't rub.
ALTON SWhat do they have to do to improve nothing to continue treating customers as they served me that even though I don't speak much English the treatment towards me was excellent
OSVEN MEasy after hours return process with the Uhaul application. Only issue I didn't like was that I received a 26' truck with less than 1/4 fuel tank. They should make an effort to give you a truck 100 % ready
EDGAR PThe U-Haul system was down when I roved at 0700 to get my rental. Due to this, I was not able to complete my rental until 0845, pushing my timetable back appreciably. I was very unsatisfied with both the delay and the staff's ability and prioritization. Once the system became available, the staff satisfied customers that had thrived after me first.
Randall GOn site customer service was great! Friendly and prompt staff. Equipment was excellent. Parts of the app are cumbersome and need attention. It is too easy to exit out of a reservation when you think you're exiting out of an option. Having to decline all the additional services is annoying. Adding a driver feature did not work. Make the mobile check-in less confusing at initiation. Other parts of the app are good such as the pictures for inspection, rental needs, location services, and main rental setup.
STEPHEN AKeep it up
LUIS PKeep up the great work. Fast, friendly service.
ALVIN ALocation layout is cramped. Not much you can do about it with small amount of land it is on - no room for expansion
CHAD SMy rating for the storage facility is primarily due the customer service, the issue lies with the staff. While the manager was very helpful, the ladies at the front desk were rude and showed a lack of respect for customers. One of them, in particular, treated me terribly. When I asked for information about the contract, she rolled her eyes and responded in a very disrespectful manner. Unfortunately, I didn't catch her name. I trust this issue will be addressed, as I believe the facility has great potential. Thank you for your time and consideration.
adrian s | Expérience généraleGreat job by all!
RENE C | Premières impressionsThe check out employee was knowledgeable and polite.
ROBERT HI was over charger $100. Never happened before
SEAN CThank you to Randy and his staff
Fwanee HI had courteous and professional service. I did not need to spend a lot of time picking up or dropping off. Great service! I will be back. Thanks to the team at the I10 and Gessner Uhaul!
MATTHEW Vthe receptionist is not able to send text message to my phone and I have to use her phone to take a picture of my drive license and have it done. this is not convenient and my drive license is saved to other people's phone. I was able to receive text message from uhaul every previous time, only not this time. it is weird.
DAVID YExcellent service à la clientèle
CASSANDRA PI have used this location many times and it has always been high standards quality and I appreciate them being close to my home.
WALTER BJust keep letting good help, do good things, for good wages!
CHRISTOPHER CHad my reservation at 7AM, the store clerk didn't arrive until 8AM. Wasted a whole hour of my time. I reached out to customer service and there was nothing they can do.
Roger CExcellent service, store and delivery.
RAMBOD BMobile checkout is so convenient and easy. The staff was very friendly and helpful with our questions too.
Christa RStaff was very professional
Donald JService crew was great and helpful but I would definitely do some service to the “jicky” ignition switch.
Ashley LTerrell was great. The Assistant Manager was very helpful and accommodating.
IVORE WThe location is not great. Some staff friendly some not. Just like all other companies in America I had to prior OKAY customer service out of the interaction. Had to pay $10 extra dollars (charge was already included) for a dolly as manager stated that was the policy when traveling one way. They were the only ones that used the policy as I asked 3 other U-Haul sites.
ATHA RBest U-haul experience I have ever had. The gentleman checking us in was very nice and accommodating. Merci.
HILARY PPerson who signed me in was not courteous. Acted like I was a bother to him. He obviously does not Like the job he has. Sorry to report this but I was really bothered by his attitude .
STEVEN ROnly below average because I had numerous items stolen from my unit.
kerwin c | Expérience généraleTeam member who helped us was so welcoming and helpful. She walked us through the whole process and communicated very effectively.
ALEJANDRO MGood job.
Robert GI was very pleased with the service that I've received. They went above and beyond to help me. Excellent service à la clientèle.
SHEREE SMaybe a new regional manager would be a good start. Like the old site manager who didnt care about site security by not not making it a priority to fix or replace the Main gate drive up gate. Uhaul corp called me with a "great deal" so i said yes! Well just like all great deals that seem to good to be true well they are not. its not corporate fault that they see a rental coming up in a couple of days and sell it to someone on the list who wants to buy. Nor can a branch tell a renter to be out on a specific day. in other words i got screwed thank you
William M | Premières impressionsStaff were very considerate of my time and we're very quick and efficient and getting me hooked up and out the door with the trailer. They explained everything really well and provided excellent customer service.
Jeffrey SThey were so friendly and helped us get a truck fast
JAYLIN BI pulled up to return my trailer yesterday morning. There's a sign that says to pull up to the sign and to stay in your car. I waited at my car for several minutes. A couple of guys (same guys who had hooked up my trailer to my car the previous day) came out, looked at me and walked over to the trucks and started working with the trucks but never approached my car. I tried to waive them down, but they just looked away. I went inside and there was a gentleman in the office beside the counter. I know he knew I was there (I made noise on purpose to make sure he saw/heard me), but he just turned around and continued to look at his computer. I finally said "excuse me" several times and walked to his door. He finally turned around, told me he was sick and that he didn't want me to get near him. I explained I need help returning my trailer. He told me someone would come out to my car. I went back out and waited a few more minutes and someone finally came over. Other than the return experience, it was very smooth and they were very nice.
ANGELIA SI'm concerned that each location has conflicting rental criteria which makes me feel there is the potential of profiling. I've rented at the Voss with no problem. Today I rented at Westpark to discover wrong size equipment. By then when I went to I10 location i was asked to complete other steps pay a 2x the rental in CC holds. I've also had this happen at Beechnut @ Bissonnet. I'm very concerned
JOHN CNot really anything, everybody we very friendly, efficient and fast. They were lolite and explained everything g I needed to know to have a good trip.
ELIZABETH BStart to finish, great customer service and a very smooth transaction.
JOSEPH Fthey charge me for gas even though i sumbet a photo before i leave the parking a bout the gas metter and i retun. it tha same way. i need my gas fee to be refunded please, thank yuu
Mike MI never got a good explanation why some trailers allow one way trips while others can only be rented for round trip. The trailer I really needed only allowed round trip.
JAMIL WFire the entire team at this location for stealing my money
JONATHAN LOne of the employees was playing on her laptop and couldn't answer any questions or know how to work computers.
marjorie h | Expérience généraleI received a dented truck, the inside was not swept and the fuel tank was not full. I returned the truck with even more fuel than I got it with and I was still charged for 2 gallons refueling.
ALWIN GOffice staff was especially knowledgeable and friendly.
LEORA S | Expérience généraleVivian was amazing very professional and kind and respectful to me I loved working with her.
HARVEN W | Expérience généraleMost of the staff is very rude. They had a good manager that they ran off months ago. My storage sign up was horrible. They messed up my account. I had to call to pay every month. I couldn't do it on the app never again.
Roshan N | Expérience généraleThis mistake should never happen.
DON C | Premières impressionsThank you for the great service!!
Sam G | Premières impressionsTerez and Roger (store manager) were very very helpful, really good with customers.
Wei L | Expérience généraleThis UHAUL center has the most friendliest staff I've ever dealt with in 30 years. Consistent, genuine, friendly customer service.
Glenn F | Expérience généraleI gave a poor recommendation for the simple reason that I vacated my storage space at #911 that I’ve had for many many years and I did so just some of days after my payment was auto deducted, then I find out you have a “rule” that I was not aware of… that you do not prorate a refund and that is not right!
Carlos M | Expérience généraleEveryone here does a great job at customer service I have great greetings everytime I come by to visit and pick up items to storage
aubrey h | Premières impressionsEmmanuel was very helpful and friendly erasing the stress of my moving day. I stopped in just to get information. But because of him I chose to rent the space
vanessa h | Expérience généraleStaff super helpful
royden m | Premières impressionsThe Manager I Emmanuel goes above and beyond his call of duty personally coming out making sure all details were satisfactory to me. Security goes a long way with me. I really appreciate the people you have here at this facility I feel a little more comfortable at night, knowing that is somewhat secure.
William M | Premières impressionsI had water damage to my belongings
Ira L | Expérience généraleOver 13 years of renting and we had two incidents during that time, I'd say that's pretty good. Staff was always helpful and friendly, many times I received a call that my rent was due, they were helping me avoid late fees. Overall, it was a good experience..
KEVIN O | Expérience généraleclasificacion #1
jaime c | Expérience généraleI had a storage there for a bout 2 months I want to say, the staff was always very helpful and friendly no matter what I needed. Emmanuel has an amazing staff at this location, they always created a great atmosphere on every visit! Thank you guys!
Ayreonna W | Expérience généraleI want to make a personal thank you to the GM Emmanuel and his staff. He had a team full of amazing working with him. Everytime I step foot on property greeted me with a warm hello. I was going through a storm in my life everytime I was seen by staff everyone said hi with a smile and it was heart warming. Best UHAUL dealer in Houston. Thank you for making my experience wonderful and I will be back for future reservations and I'm telling everyone to go to make a reservation with him.
Janaya N | Expérience généraleThe staff was amazing, extremely helpful and knowledgeable. They took all of the anxiety out of my moving experience!
Zira W | Premières impressionsEmmanuel was extremely professional, thoughtful, courteous and efficient. Everything you could ask for when doing business with someone. Take care of Emmanuel because managers like that are hard to find these days.
justin c | Premières impressionsCustomer service is horrible.
Chris R | Expérience généraleGreat facility and Great people
WILLIAM B | Expérience généraleMy unit got broken into and staff didn’t notified me but they placed one of their locks and now that i went to clear the unit i get an email right away about a move out notice.
FATIMA G | Expérience généraleAll the time I go to the office for any question, they're very nice and great attitude
Lorena D | Expérience généraleEmmanuel was the one who took care of me when I first got the storage and also the one who closed the account with me. When moving in I was so stressed out that day, nothing was going according to plan, that wasn't even the location I pick first but honestly I'm glad they picked it for me, Emmanuel was welcoming from the very beginning. He informed me about the insurance, the ins and outs of the gated area, when to expect the bill all while he was the only employee inside the store taking calls and letting other customers know he'll be with them in a moment. When closing it was pretty quick and he let me know they always have storage available in case I ever need it.
Coral R | Expérience généraleThe office staff was helpful and friendly. Helped me out and made sure I had what I needed. Thanks to all.
NANCY H | Premières impressionsGreat customer service and friendly staff!
mike r | Expérience généraleEmmanuel was very helpful as well as the rest of the staff at the memorial location!
Leceia J | Expérience généraleWell organized staffs
Margarett e | Expérience généraleMy unit was broken into twice, the first time the management didn't even find it. I found it a week later when I got back in town. The second time the thieves broke the door and could not get totally in. I am out!!
JONATHAN R | Expérience généraleGot all my questions answered.
IMELDA T | Premières impressionsFire next to my unit.
charles f | Expérience généraleThe office people at this location are amazing. The guys outside are great.
randy b | Expérience généraleThank you! I have vacated my unit
Diana S | Expérience généraleNo problems
Matthew M | Expérience généraleVery understanding and helpful to my situation.
Tina H | Premières impressionsVery friendly and practical staff.
rene r | Expérience généraleI really don’t enjoy the experience with Uhaul.com and the storage services !
MIGUEL G | Expérience généraleI like using this place when I need something ASAP that's not climate controlled. I'm using CubeSmart off of Westheimer and Dunvale I started at $246 and on my third month they raised it $100 WTF good thing I'm getting out of there it was just temporary but still that space goes for around 500 at other CubeSmart's WTF they tell me it's supply and demand well I demand they keep the price at $246 lol
KENT R | Expérience généraleAccess till 10pm other places close at 6 pm or 7 pm thank you great service.
WENDY B | Premières impressionsI have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.
ROGER M | Expérience généraleBuen servicing rapidly amable bilingue
jaime c | Premières impressionsBoth Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.
LYNNEECE M | Expérience généraleEmployees are friendly and manager always treats customer with respect.
Edwin H | Expérience généraleStorage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.
Robert B | Expérience généraleThe entire staff is so helpful and obsequious!
michael e | Expérience généraleThe overhead door was a little hard to open. Could use some grease or adjusting.
Ralph M | Expérience généraleOutstanding service
ISAAC A | Expérience généraleExcellent service
ISAAC A | Premières impressionsVery good service and friendly staff.
Steve J | Premières impressionsVery helpful staff members. Really helped get me on my way without any hassle
KELVIN M | Premières impressionsMichael was helpful and the process went quickly. Very efficient! Appreciate the great service.
Claire C | Premières impressionsPrices and specials are always available.
Edwin H | Premières impressionsStaff was very polite and helpful with my storage unit. I would like to say thank you for a job well done
Shirley W | Expérience généraleVery fast and its actually free
Diego M | Premières impressionsGood People, perfect storage condition.
Armando C | Expérience généraleIt took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.
CINDY B | Expérience généraleYour staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.
Angela M | Expérience généraleThe door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.
James H | Expérience généraleAll personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work
Robert B | Premières impressionsThank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.
FLOYD T | Expérience généraleVery friendly staff and helpful to my needs.
JOSE A | Expérience généraleConvenience and friendly
Robert R | Expérience généraleGreat staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!
FLOYD T | Premières impressionsthe man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience
EMAD A | Premières impressionsThey were always polite and nice when I had to go into the store.
LESLIE C | Expérience généraleThe young man working didn't know how to do anything. Couldn't run a card properly, couldn't give me a card that would open the gates, and when he finally called the manager and got that straight, no
david p | Premières impressionsI will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!
Sonya P | Expérience généraleThe ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.
Eulalia C | Expérience généraleThe U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.
Charlene M | Premières impressionsEvery time I needed to talk to someone, the line was very long but that is somewhat understandable.
Nsen B | Expérience généraleThe staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.
Matt D | Expérience généraleHappy with the service
Robert R | Premières impressionsThis was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t
robert l | Expérience généraleNot a bad experience.
Margot G | Premières impressionsI visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.
robert l | Premières impressionsConvenient, clean and friendly!
robert k | Expérience généraleGreat Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently
LISA K | Expérience généraleThe staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.
David B | Premières impressionsThe Best Experience. Professional and excellent customer service
Eva C | Premières impressionsBetter than Excellent. And it was raining. They were so helpful! Merci.
cynthia l | Premières impressionsVery helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..
Rick M | Premières impressionsOverall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.
robert k | Expérience généraleKrista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.
Lily B | Premières impressionsQuick check-in. Great service.
JOHN C | Premières impressionsSome of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.
Marjorie d | Expérience généraleRichard was outstanding! Excellent customer service!
Alandra A | Expérience généraleAll staff was courteous, friendly, & helpful.
Gloria S | Premières impressionsThe three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn't look good
Alex H | Expérience généraleGood place to storage.
HENRY N | Expérience généraleExcellent service, emails prior to due date of automatic payments
JUDITH B | Expérience généraleEverything was great.
elena t | RéservationAnnual increases was my only beef Otherwise everything else was great
ANDREW H | Expérience généraleTodo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.
leonel a | Expérience généraleGreat service!
delores a | Expérience générale