U-Haul has always been able to provide me with the equipment I need. I'll be back.
JAMES MCustomer Reviews for U-Haul Moving & Storage of Miami Gardens
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
It was empty bottle behind the driver seat. But the rest of the van was clean.
MARCEL HThe services on everything was Excellent
Tenn AS.O.
CHARLENE BEasy in and out especially if you do the reservation ahead of time, like we did The whole process was easy and smooth we will use again in the future
NORBERTO FEveeything and staff was good
CARLTON K | Expérience généraleBeen using the same location for year's the staff is really great and helpful that's a plus for me. Also it's about a 5 minute drive from my house...
KENNETH WMake sure that the wiper blades on the driver side of all vehicle vehicles are in working condition.
Ingrid GGreat service , staff was very professional
MARIBEL RI have to go back tomorrow and get my truck. There were none (my size) available
LISA F | Premières impressionsI was almost a victim of a false insurance claim. I do not appreciate it. Thank God I had my own videos from that day I rented the vehicle. Because they were really trying to put a damage claim on me for something I did not . The manager (Richard) of the store location in Miami Gardens was absolutely NO help! I was about to raise hell but good thing Ms. Katrina the marketing manager was there and got my situation handled accordingly making the end result in my favor. The claim was dropped, but this location is horrible for even TRYING to do that. Location is really close to my home however, I will not rent here again. I will drive the extra miles to go to a different location in hopes for a better experience. Still in disbelief and disappointment.
VONSHEA DI would advise the manager not to make false claims of damage on vehicles that were already damaged before renting them out. Inspections should be done before releasing the vehicle. Instead of accusing a customer for damage done previously to their renting a vehicle and creating false claim report!
vonshea dKeep hiring people like the guy that hooked us up. Wish I could remember his name.
IAN MEl carro presentó problemas con el freno de mano y potencia
CRISTIAN CJust need a lil more easier access to get to the storage the ramp is very tiring
JIMMY G | Premières impressionsI am not sure being I was given excellent service. I was in and out in no time.
LURETHA SPeople should not receive any type a payment if they don't work, the people at this location don't ask me to get out because they was to busy ignoring me comfortable sitting talking to each other I was interrupting them when they have fun
Brenda GEverything went very well with this rental....
KARL NThey showed perfect performance and professionalism.
Michael CEverything was 👍 great
AVES LThank you very much for what you do, excellent work, you help the community a lot
DANIEL GI got the car with 3/8 of fuel, I didn't have time to go back and figure it out. And the paper said 1/2 tank. I said this when I handed the car over, I filled it with a couple of gallons of gas, there were more people. At the checkout they told me they would sort it out, but they still charged me for fuel. I'm not a beggar to try to cheat someone out of such an amount, but I really don't like this attitude. Next time I'll take a car in Home Depot.
Anton IEntregue el vehículo por la aplicación, y todo estuvo fácil y rápido.
Wbielly TProfessional focused fast and customer prioritization . Impressed
KERVIN Pthe truck was really clean but has a lot of smoke odor inside of the cabin overall pretty good
JUAN RYou can explain your one way rentals better. It was not explained to me. So when I went to get my refund I was told I'm just out of luck because they don't do refunds. I really do not think that is fare to me. When that was not explained.
THERESA BExcellent customer service!
KEVIN LI WANT TO KNOW WHAT HAPPENED. I WAS CHARGED FOR FUEL AND I WANT YOU TO CHECK IT BECAUSE I DELIVERY THE EQUIPMENT WITH THE SAME GASOLINE THAT I PICKED IT UP. I DO NOT AGREE THAT THEY CHARGED ME THAT EXTRA MONEY. I WANT YOU TO CHECK AGAIN. I DELIVERY THE CAR EARLIER THAN THE TIME THEY CLOSED THE CONTRACT. PLEASE CHECK THE FUEL, WHICH WAS HIGHER THAN WHAT YOU DELIVERED IT TO ME.
JUAN RKeep up the good work
Judy SKeep up the good work
CHARMAIN PI was giving the vehicle with no gas in it. The truck was literally shaking with me 5 minutes after I left the pick up location which place me into a panic to find the nearest gas station where I end up having an accident with the yellow pole by mistake. I asked the rep why can they put some gas in the truck and his reply was a customer returned back to us in that Manner and we don't put gas because that's how we make our money. All of my trouble could have been avoided had u-haul rented me the truck with Gas in it.
MIRLANDE AN.D.
THEODORA WEverything went very well with this rental.
KARL NThis time around the men who were there weren’t helpful I rented equipment that wasn’t ready and one of the guys said in my face I can’t get the appliance dolly that I was right there because was already rented out to someone who clearly wasn’t around… my last visit in January was extremely better the staff on 01/09/2025 was the best and most helpful
LUCRETIA DGas level was 1/4 but they said it's 1/2 when pick up truck. They charge $20 gas for 10mls.. What was supposed to be $39,95 +$10 ends up to be almost $100 Truck was very dusty,coffee spills on top of dash board and floor.Used truck for 4hours,dropped it off before expected time.Line was long only one rep.
patsy dVery good service
TAOFIC LThey never gave me my Dolly i got changed for
Tarvares DEverything went very well with this rental.
KARL NFalse advertising
HUNDE KCheck bed of Truck, where you load your belongings. Make sure it does not have Oil spots that will transfer to next customers items.
Theodora Wrápido y con fiable
LAZARO LStore Manager should have picked a better time to wax the floors. Customers didn't have access to the front door
Sheena NEveryone at the Miami Gardens location is always awesome and friendly.
MICHAEL BGreat Service
ESTEBAN NAbsolutely nothing.
JACQUELINE BNice job
DAVID L | Expérience généraleKeep up the good work
HERBERT MGreat customer service provided by rental agents.
JAMES DPlease clean the trucks in-between customers. The steering wheel was so dirty and sticky. I tried to clean it with 2 wet wipes and they turned black and the steering wheel was still dirty and sticky. Disgusting!
AJA SMuy mala atención no tuve una experiencia buena no lo recomiendo para nada y aparte cobraron dos veces mal funcionamiento pésimo
Pablo SThe young African American woman who checked me in was exceptional. She corrected an error I made with my reservation then walked me through the process, trailer requirements and options available to me. I had a great experience.
DWAIN RNothing to do
Walter HThe steering wheel was sticky slightly gummy. It was like the steering wheel was older not dirty. It needs a cover or to be replaced. It was very fast and easy picking up and returning the truck. Everyone was very pleasant with me.
JEFFREY SThe young man on the counter is MORE THAN EXTREMELY RUDE!!
ANNA JFull tank of gasoline for every new customer.
DEETTA KTodo lo guardado se mantuvo en buen estado y seguro. Volvería a usar sus servicios si fuera necesario. Gracias por su trabajo! Sarah Franco
sarah f | Expérience généraleThe facility was well kept but would have liked an elevator to my unit.
MICHAEL W | Expérience généraleManager was not open to receive info from customer. Worst rental experience I've ever had. Will never rent from this company again
Ramod D | Premières impressionsMerci
SHEILA C | Premières impressionsStaff was very helpful thank you
CAROLINE H | Premières impressionsI hate giving poor reviews and this is my first time giving and write reviews to company. My experience to this area traumatized me as a new customer and first time to rent a storage due to my late husband passed away a few months and need to empty the house to be on the market for sell so we restored important things we need but anyhow We moved our items on this area on Feb.19,2024 approximately 2pm and then all the receipts was giving to us and the code as created. Went back to the placed Sunday Feb.24, 2024 at 4pm restored remaining items we are unable to enter the place because it says error the code went to the desk spoke to a lady i knew her name but i don't want to mention her checking my name and storage number doesn't exist shows the storage number is vacant I was shocked i told her " what all the items we moved on the 19 is there and i have 2 keys with me that's impossible"! I told her i have the key she can accompany me inside she refused and kept talking and told me has camera and she can't let me in I was so disappointed please review your footage. Anyhow i left went to my car to calm myself and called customer service thank God to Marilyn customer service able to help me I was asked by her to go back inside and she want to talk to the front desk lady i put her on speaker she spoke to her i found out the person help us put me in and checked me out that day so that's why it shows vacant. I insist if i can get in if my items still there she accompanied me and was confirmed my key is a right one and my items is there Thank God! she registered me back again presented my ID and register me with a new code Marilyn was still in the phone until i got settle and front desk lady told her she will give me 1 months free and will let her boss know that's going on and apologize to me and was acceptable we are just human being made mistake.I thought everything was fix that day i got the receipt got the code but i was told by the lady give sometimes like 3 days for the code to be activated I said okay and left the area. My family went back feb.2,2024 to restore more items on my storage he can't get in the code was denied and she went to the front same lady was there and he was recognized by her before and let her inside the door and was asked to go back to register again it seems doesn't go through before this time I can't accept this games I called customer service spoke to Marietta unable to help me with my problem i was transfer to the area I spoke to gentleman I don't want to mention his name stated " I'm not registered and still vacant the place but what he can do he will put it on hold the storage for me so no one can go there". I told him all my important stuff is there I was asked to stop by but that time was late and the next day I'm not available anyhow I don't want to be stress anymore I tried to calm myself i don't want to get sick. Feb.3, 2024 the lady was helping me on that area called me the same lady registered me back to the system before asking my identity again to registered me back in the system I still did and was patient with her over the phone I tried to understand everything i'm one of the manager of the medical field so i know how it works but anyhow hoping this time everything will work. I'm going back again in the weekend to see if my problem is solve. I wrote this review it's not to scare people but please we trusted you guys we choose this company over than other companies we deserve a good service please next time be extra careful. God blessed!
christy a | Premières impressionsStaff was very polite and friendly
Marceline D | Premières impressionsLocation had roaches and manger was very unprofessional and not aware of UHAUL STANDARDS
auntwanette R | Expérience généraleOnly problem is the storage has a second floor with no elevator made it hard to move.
Amanda B | Premières impressionsAlexis and the other staff were very professional and helpful
WILBER D | Premières impressionsMy experience with U-Haul storage rental was extremely inconvenient and disappointing. I recently moved from a considerable distance and decided to rent a storage unit at their facility. Unfortunately, the process turned out to be a complete letdown. Firstly, on the day of my visit, I arrived with 45 minutes left before the official closing time, only to find the staff in a rush to close up early. Despite the advertised hours, they were unwilling to assist me properly and seemed more focused on getting out of there quickly. To make matters worse, when I asked for help in selecting the appropriate size unit, they seemed uninterested in assisting me, leaving me to make the decision on my own. Consequently, I ended up renting a unit that was too small for all my belongings. As a result, I had to make the heartbreaking decision of discarding a significant portion of my property, which left me incredibly upset and frustrated. The staff's explanation that they had to close early, even before the already scheduled closing time, is unacceptable and reflects poor customer service. Considering that I had just moved from over 200 miles away, their lack of assistance and disregard for their stated hours made the situation even more distressing. In conclusion, my experience with U-Haul storage rental was anything but pleasant. I am deeply disappointed with the level of service I received, and I sincerely hope they improve their customer care and adhere to their advertised hours in the future. I would caution others to be wary when considering this location for their storage needs.
Candice B | Premières impressionsAmazing staff very helpful
Caistobal C | Expérience généraleWee didn't get the right size storage unit at first location. However Uhaul customer service did help us get another storage unit elsewhere.
EMMANUEL C | Premières impressionsFacility hours should be 24 hours without additional charges.
Stephan M | Premières impressionsVery good customer service. They are very helpful. T y very nice guy and very helpful. Appreciate you. Thanks for everything
keisha s | Expérience généraleThe first time I used storage my belongings came back with mice and roaches this time I didn’t have that problem
Dana A | Expérience généraleHorrible service, mean people.
Juan B | Expérience généraleVery good in customer’s services. Ty u- haul.
maria A | Expérience généraleToo pricey
Daphne t | Expérience généraleMy associate was very helpful and very courteous.
Isabel N | Premières impressionsI t is very pleasant to rent with you. Very professional and nice friendly people
maria A | Premières impressionsExcellent services. Clean facilities. Excellent help.
Maishia D | Premières impressionsThe General Manager here is very nice and she one of a kind I will recommend customer to her location!
courtney m | Expérience généraleLynette the manager there goes above and beyond she is very professional. She is there even when she is not physically there. She is what's missing in many companies these day. She is an asset. Her team of workers they all work together and work as a well oil machine.
Marthey B | Expérience généraleThe team at U-Haul in Miami Gardens was amazing from beginning to end. I rented a truck and storage. They were courteous and very helpful. I would recommend them at anyone.
yovette d | Expérience généraleStaff member being untruthful. Staff members said I was removed from auto pay staff member lied. Ask for address change staff member said address was changed staff member lied. Unprofessional and full of it. Would not recommend using U-Haul On 27th Ave and 184th St.
Roosevelt m | Expérience généraleWonderful staff. Extremely helpful and very kind.
claudia t | Expérience généraleGreat experience. I just wish the prices would go down a little.
bakari W | Expérience généraleWorst customer experience I've ever received. Unit WAS NOT what I was promised and actually had a 2ft sq pole in the center of it. How are you going to fit any furniture in the unit with a big pole in the middle?? Would not recommend and would actually steer people away from using any uhaul storage facility in the future. Very bad experience and would not want to put even my worst enemy through that
Brian P | Premières impressionsTerrible customer service, was lied to about size and pricing of storage units. Employees at the Miami Gardens location were lazy and did not want to be there. Poorly ran. Had to find a different storage facility at 6pm before other places closed because the unit and price I was quoted was no where close to what they presented to me when I arrived at the facility. Very disappointed with my experience and will not recommend anyone to use their services. Will never use uhaul again. Will use any other company before going back to uhaul.
Brian P | Expérience généraleThe service received exceeded my expectations. The manager and the team are a great asset for UHaul company. I definitely if needed will choose this location again. Everything was above and beyond.
Dennisse Q | Expérience généraleVery friendly staff..love this location and will be recommending my friends.The manager was very helpful ..
kengeral a | Premières impressionsFriendly staff and I didn't have any issues accessing my storage unit or needing assistance.
Carla T | Expérience généraleNo complaint except I registered for auto that was not bored several times
Necker V | Expérience généraleReally helpful and friendly
Carmelita S | Expérience généraleVery helpful n respectful staff
Bettye W | Premières impressionsI was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.
Tonette P | Premières impressionsThe overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.
Mauricia D | Premières impressionsGreat staff! Maybe the facility needs a little bit of work.
Darius J | Expérience généraleVery professional Staff.
Curtis E | Expérience généraleAccess hours wasn’t explained to me, and my access code wasn’t set up.
Jawmaria M | Premières impressionsWas given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.
Kimberly C | Premières impressionsUnorganized
SALONIC B | Premières impressionsGood job
HAROLD D | Expérience généraleVery professional
Curtis E | Premières impressionsThe storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.
ERIC O | Expérience généraleGreat customer service!
Erick T | Premières impressionsWell maintained clean environment.
RUDOLPH M | Expérience généraleExcellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.
velma l | Premières impressionsSee email. Outstanding management and service team.
velma l | Premières impressionsThe staff and service was excellent.
VIRGINIA W | Expérience généraleExcellent customer service. Clean facilities. I like it.
Dudley k | Premières impressionsThe staff was very friendly and helpful anytime I needed them
peggy d | Expérience généraleThe staff is AMAZING.
darlene g | Expérience généraleOutstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You're Appreciated very much! Ms B
Teresa B | Premières impressionsHelpful
SYLVESTER H | Expérience généraleBien
SHANNA K | Expérience généraleThe staff were always helpful and always had great attitudes.
shauntira Q | Expérience généraleEveryone here was the best!
Ralph D | Expérience généraleI was treated very well and expeditiously.
BERNICE T | Expérience générale