The staff are not welcoming
THOMAS CCustomer Reviews for U-Haul Moving & Storage of Morton Grove
Testimonials From Recent Customers
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Not a thing. Steve and his crew were amazing. From the rental of a UBOX for 6 mos and then the rental of truck one way was perfect. Steve was always very helpful, explained everything, and everyone had top notch customer service. EXCELLENT LOCATION TO WORK WITH!!!! Thank you've everyone for your help, guidance and assistance.
Susan JThis review pertains to the shipping process and not the Morton Grove location. I highly recommend purring AirTags in your boxes and being prepared to deal with terrible customer service if your items are delayed. There were several delays with my shipment, and the only reason they were caught in advance is because I was tracking my boxes. I spent hours communicating with customer service, most of whom were ride and unhelpful. The delay in the shipping of my boxes we quoted me to rearrange my travel plans, which cost me even more money. I will never recommend U-boxes again after this experience
Isaiah LBoth gentlemen that I dealt with (one rented it to me & the other received my return) treated me with the utmost of dignity and respect, and I appreciate that. I have rented from various U-Haul locations locally, and this location has become my favorite specificly because of the way I am treated.
STEPHAN LOrganizing stuff a little better,for less problems on the way,Thanks
ALEXANDRU CThe staff was amazing and helpful!!
JENNIFER CGreat customer service today!!
STEVEN CSteve is very helpful and very friendly. Great staff great work!
Ken KGreat location? Excellent customer service
KEVIN LNothing. GREAT JOB!!!
PETER PMeet the customers need.
MICHAEL LGreat personnel and the app worked well when I had to extend one more day because of an unexpected delay
ROBERT SI dropped it off 4/18/2025. They sent me a receipt dated 4/23 and charged me for extra days. Who can I talk to about this? Joe Ash (734) 787-0956
JOSEPH ALicense plate light was not working on inspection before leaving site.
STEVEN CThe technician who installed the hitch did an excellent job. He was timely, reviewed things with me and kept the wait time to a reasonable amount. Reviewed and explained afterwards as well, including the safety bar that was removed and replaced with the hitch. Merci.
Erica KThanks Unique and Steve!! Excellent service!!
OSCAR RWhen asked if the tire pressures were checked and set, I was told Yes, but No, they were all off one - as low as 25 PSI short.
Thomas WNmb 1
Dragan Pnothing never had a problem with anything !
SAM MSteven Phillips is Great General Manager. John walton is Good customer service rep. Thank you both, keep Up The great Work. Bless
BOB AThe trailer front jack needs maintenance or replacement because it was very difficult to crank. It made for hitching and unhitching very difficult and time consuming.
KRZYSZTOF KExcellent customer service by Unique and John! Thanks again!!
roxstar l1 of the straps was cut, the trailer wiring was poorly repaired, trailer lights kept flickering,
ALFREDO REverything is great, and you’re the best as always, but it’s time to install backup cameras on all the trucks.
DENIS TThe manager, Steve, as well his team member, Unik, have very customer service oriented skills ... they made sure that the customer is given all information needed for the truck rental; they were both technically-equipped that they even went beyond my expectation!
BASILISO AThe equipment i had ( tow dolly ) was VERY POOR SERVICED !!! I lost almost 2 hrs to strep and unstrap . Everything was rusted . I did complain when return the equipment. Will never rent dolly from uhaul again. Merci.
TOMASZ MI asked for assistance with the straps that secure the car to the tow dolly. The straps were not installed properly and one strap came off completely during the tow. Fortunately we made it to our destination safely. The instructions for the use of the straps printed on the dolly are inadequate as well. The dolly itself featured a broken chain which also only came to my attention while correcting the straps. If the car had come off the dolly and caused a multi-car pile up and deaths or severe injuries, U-Haul would not possibly avoid liability.
JOHN AThe Uhaul "system" was down and my order could not be competed (morning of 3/26/25). Super frustrating. I put that i needed the truck for 7 hours (3/26) yet I got a call from customer service after 4 hours asking if I need more time and that fees might apply for coming back late.....clunky process overall.
Scott Wthe girl at the front desk was so rude. i have never rented a u-haul and had no idea how to even find my rental. she says go to the left. turns out my rental was to the right!!!' after walking around in circles i finally was directed by the man who also worked there who was very nice. anyway it was a stressful experience and had me in tears will never come back here
ANETA WIt was amazing
EMMANUEL OThe Uhaul truck had a leak from the rain dripping through the roof. I had some floor that I was transporting- brand new and got water damage on it. How are these trucks meant to transport furniture and materials when water seeps right through the roof onto whatever you're transporting?!
Daniel SNothing. Great team. Super helpful and so friendly and professional. Very impressed.
HEATHER SExcellent job from Unique and John. Thank you !!
OSCAR RThe web site experience was terrible trying trying to rent the equipment.
THOMAS JI wish the end-of-rental checkout process was a bit smoother because the app would keep glitching. But other than that the whole rental process was great.
VERONICA MNothing. Excellent facility. Staff was top notch. They were busy and hustling to juggle a lot of customers. Very impressive
JONATHAN YI really appreciate the kind employees that work hard at this location
GERALD TThe lady insisted charging me an extra day for 1 hour late at return
ZONGXING WNot the closest location to my home but it's the best location so I choose to drive further to use this location. It's all about customer service and this place nails it every time.
JEFFREY SGreat staff at the desk and in the yard to help me with my trailer rental.
ERIC AAWeSOE JOB. Awesome customer service. Give raises to all that work at this location. EXCELLENT
JAMIE HVery helpful staff even though they were busy. Merci.
BRUCE NI was very satisfied. Easy check in and check out. Friendly employees
TIMOTHY MSteve and Unique did an excellent job. Thanks again!!!
OSCAR REverything was great.
Adam B....
DAVID CThis location was attentive and helpful. Drop off took less than 5 minutes.
Alejandro NThe folks at this location are rock stars. Always friendly, fast and helpful. 5-Stars
PATRICK MVery nice, friendly, and secure. The units could use lighting. But at some point had a mouse/mold issue.
LOREN P | Expérience généraleQuick external wash of the vehicle. Was a bit dirty.
SANTINO PAlways my go to location. The staff is friendly and the equipment and trucks are always clean. Excellent service.
VALY DVery nice people, excellent service,a lot of avelible equipment. Keep going this way.
STEFAN KGreat thank you
KEVIN LWhile I should have caught it when checking out; one of the tire straps on the auto transport was damaged and I ended up needing to utilize one of my own straps. Otherwise everything else was excellent.
Thomas BEverything was easy and no problems except when I checked out (returned the vehicle) the lady that took the keys from me said she was going to e-mail me the final bill after checking the vehicle, but haven't received it
FRANK CI have rented a few times at this Niles U-Haul location. Everyone has always been very nice and attentive. In and out on my way pretty quick.
PATRICK MNothing , everything was as expected. Consumer service was excellent.
FILEMON VCustomer Friendly employees. Multiple times, I went to this location within 2 months.
JAMIL RGreat staff. All friendly.
PATRICK MI have been using this particular location for the past Three years. By far the best staff and great manager
solomon r | Expérience généraleGreat staff, great service. Always a pleasure!
GEORGE GWhen I was a CSR for U-Haul, things were different - better. We were trained to go over the equipment and verify that all of the equipment was on board. We didn't make the customer load furniture dollies, etc.
STEVEN CThe staff were very friendly and helpful, and I think the U-Haul storge units were very well maintained. However, if it were not for the free month I was offered for the unit and the fact that I only need the unit for 2 months, I believe that some of the other local storage units would be better choices for various reasons for long term storage.
AKIVA W | Premières impressionsBe honest and perform business ethically.
MUHAMMAD RI was delayed for 45 minutes while the representative tried to arrange a replacement vehicle for me, since the one assigned to me had a door that did not latch properly. Also, the replacement vehicle had ice buildup on the windshield, which a rep eventually tried to scrape, but did not remove all of it. I had to wait at the facility, engine running and defroster on full blast for quite some time until enough ice melted so that I had enough visibility to drive safely. Finally, the lot was so crowded with vehicles that it was difficult to exit the facility and be on my way. On the bright side, drop-off was swift and efficient.
DONALD PThese guys are always friendly and helpful. I've been using them for several years and they have always had the equipment I need when I need it, even on short notice. Staff is excellent.
PHILIP GStaff and manager are all professionals
BAROSZ S | Premières impressionsEveryone at the facility was amazing. Very helpful!!
Julio M | Premières impressionsThe staff was very helpful and courteous. The problem I had was with the construction design of the building and door. Raising the door open with my hand resulted in a serious injury. The ends of my fingers were smashed as the door reached the top of its travel.. stops should be installed on all the doors to prevent this from happening to others. Thanks
Brian L | Expérience généraleEvery thing was very clean. The unit was clean and was mopped out again just before we moved in.
BARBARA C | Premières impressionsI was very pleased with this facility and service and most likely would be using this particular place in the near future. Thanks for everything!
DERRICK C | Expérience généraleEveryone was very helpful handling the move in transaction as well as the return of the one way rented trailer.
Craig H | Déménagement en ligneAll of your staff in Ohio at Bedford, Ohio were miserable. The only one that was worthwhile to deal with was Antonio at your Martin Grove, Illinois office.
danny K | Premières impressionsGreat staff! Clean vehicles
Tracey D | Expérience généraleThe only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.
michelene a | Expérience généralePoor layout of storage facility
Ryan W | Expérience généraleS.O.
Johnathan A | Déménagement en ligneThe customer service was great especially that late in the evening.
SALVADOR Z | Premières impressionsJenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.
Krystalle W | Premières impressionsEasy check in and enough room to easily move in!
lindsay c | Premières impressionsSuper helpful and friendly staff. A bit further away than the Evanston location but worth the drive.
Mark S | Premières impressionsOne of the associates was very rude
MICHELLE R | Premières impressionsAn excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!
Scott A | Expérience généraleVery satisfied with everything
jean b | Premières impressionsI loved everything about this place! The staff is friendly, knowledgeable and polite.
COLLEEN R | Expérience généraleLots of light, door was always open, staff helped me a lot.
jacalyn a | Expérience généraleGreat Storage easy access! Angie was real helpful!
Roal M | Premières impressionsAngie and her crew did a great job on everything i needed.
Terrill K | Premières impressionsEveryone that I had interaction with was very polite and professional,it was a good experience.
STEVE A | Expérience généraleAngie was fantastic! Thank you!
Andrea A | Déménagement en ligneToo much money a month
reynaldo r | Expérience généraleThe staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.
Fawn L | Premières impressionsGreat customer service give 100stars
atheer i | Premières impressionsThankyou all for making my day a great deal brighter.
JOSEPH S | Premières impressionsThe staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)
VALERIE C | Premières impressionsI arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money
Lennard R | Expérience généraleThe staff was amazing and wonderful customer service!
Enrique C | Expérience généraleAngoe best manager ever !!!
MICHAEL N | Expérience généraleThe staff are kind, courteous & very helpful. Thanks Uhaul.
joselito s | Expérience généraleExcellent service à la clientèle. Ladies upfront were awesome.
Enrique C | Premières impressionsThe GM was a very professional and helpful
Luay S | Expérience généraleThe staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.
DERRICK C | Premières impressionsThanks for all your help.!!!!!!!
Margaret F | Premières impressionsI wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I'd been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.
James W | Premières impressionsThe two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.
STEVE A | Premières impressionsI don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.
Linda P | Expérience généraleI did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.
Matthew T | Expérience généraleThere is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.
Matthew T | Premières impressionsThe people he’s very friendly the manager is the best the parking lot is the best
Tudor D | Expérience généraleEverything was great, except for the fact that I paid an entire month for a unit I was in for one night.
John R | Expérience généraleThanks
Rosemary R | Expérience généraleWe couldnt get my couch in because of the upper stoop and i had to get rid of it
Danielle B | Premières impressionssmooth operation.
TOM H | Premières impressionsThe service was awesome. They meet all of our needs
Scott O | Premières impressionsThe staff here is awesome! Very helpful and accommodating people who do their jobs well.
Mary S | Expérience généraleThe staff is friendly and helpful.
ashlee W | Premières impressionsVery nice people very good manager
Tudor d | Expérience généraleGreat service, fast and very helpful I recommend this location.
BARBARA M | Premières impressionsBien
ABDUL R | Premières impressionsVery kind employees that clearly care about their customers.
Jerry B | Premières impressionsCharles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.
Masoud H | Expérience généraleSo appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!
Lani L | Premières impressionsI never had a unit there but yet they kept an imaginary storage unit on lien for 4 months
Eric C | Expérience généraleMerci.
Hristo I | Expérience généraleOur two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again
Margaret S | Expérience généraleThe man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.
Rosemary R | Premières impressionsThank you,!
Tommy W | Expérience généraleThe Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable
CANDICE B | Expérience généraleWe used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!
Scott M | Expérience généraleGeneral manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.
Corey B | Expérience généraleI stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.
DARIN W | Expérience généraleI was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!
Michelle M | Expérience généraleI had no problems.
ELWOOD T | Expérience généraleEvery one I talked to was extremely friendly and helpful thank you.
Eric L | Expérience généraleAwesome
Eron N | Expérience générale