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ALAN DCustomer Reviews for U-Haul Moving & Storage of Pittsfield
Testimonials From Recent Customers
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I ended up not needing the space so didn't use it. Staff was great. Would definitely use this facility again for storage/boxes etc.
Margaret B | Expérience généraleU-Haul is AAAA ++++
JAMES FThis location was excellent. Customer service was top notch. I tried booking this equipment online however and your online portal leaves much to be desired. I ended up giving up on the online portal and going into the location in person which worked much better.
RICHARD WGreat experience. Early pickup worked perfectly and the return was easy thanks to helpful and friendly staff at the Uhaul store.
Jason MI arrived with a truck full of stuff and put it in a good storage space. It is nice that I can pull the truck right up to the space. I like that you are reusing old truck boxes.
BETSY G | Premières impressionsThe 10 foot truck I rented had 117 000 miles on it. It was as if it had no shocks at all. The ride was rough and bumpy and very hard to drive. Can you all get some new trucks?
RANDALL GLoved storing my things in a dry, musty-free location for a few years. Auto pay made it easy, staff was friendly and helpful. Self-move-out was also very easy. Would absolutely recommend to friends and family
Jessica G | Expérience généraleSimple drop off of rented truck. Personable employee, easy return.
ANN Hgreat customer service both with the pickup and return. Merci.
MARK RThe woman I dealt with is friendly and fine. She asked me for an emergency contact number at about 7:15 a.m.. She called my girlfriend at 7:15 a.m. and woke her up and she was pissed. Why the hell do you have to call an emergency contact number. So then I called my mother and said this woman is going to be calling you. So she picked up an accepted. Policy of calling an emergency contact number and contacting them is bullshit. If the stupidest thing I've ever heard of. You ruined my day. You're going to give me some kind of discount or credit or never going to rent from you again
NEIL FIf you change locations for pick up consider taking equipment needed to original place of pickup which is normally within the town they live instead of 40 miles (one way) additional miles! Make sure trailer lights are hooked up, and why is the customer paying to have assistance securing wheels on car carrier. Lose the attitude that U-haul employees have when bilking more money out of customer and blaming corporate! You know they love adding more to the bill and padding it. Last but not least, have you heard of Senior Discount??
IRENE NBest storage units around Pittsfield IMO.
Brittany M | Expérience généralePaper work takes a long time
PETER TEasy check in, great service, easy check out
George PThe equipment was excellent and the service was very good. Staff were very helpful and engaging.
BERNARD MGreat people! Always helpful 5 star rating
ANDREW CExcelente servicio, lo recomiendo
ARLEZ BThe building was always clean and accessible. The staff was already friendly and helpful. I ended up moving over 2 hours away and the location had become inconvenient for me. The final deciding factor was the notification of the pending rate increase. U-Haul was already the most expensive facility in the area per square foot (and with the lack of available units in the area and their top notch, clean, accessible and climate control facilities it could be justified).
TODD S | Expérience généraleOnly issue I had was the fact that when I got into vehicle the fuel gauge was on empty with low fuel light on. Had to put fuel in before I was on my way. Only went 14 miles.
Erik CJus took to long
TYQUAN MVery nice moving truck. Service was excellent.
WALTER HNothing We found the entire rental process went fast and smooth
DARLENE JI have used this location for several self storage units, RV storage, and truck rentals. Each time is seamless with helpful and professional staff.
Gregory K | Expérience généraleAmazingly large facility. Personnel with whom I dealt were extremely courteous and professional, flexible, understanding and helpful. They managed to restore my opinion of U-Haul in our very brief time together.
JAMES MThe gentleman at the counter was very nice and informative
Jeremy HExcellent service!! Superb customer service during what appeared to be an extremely busy Sunday! Extremely happy with the hitch installation.
DAVID DThe staff was excellent and the van I rented was in perfect condition and for what I needed.
BRIAN MRenting a truck on the app was not easy, but the staff went out of their way to assist me. Merci
Christopher D1st vehicle shook really bad at 40mph. Returned it. The 2nd shook bad when brakes were applied. The gas tank was not full even though uhaul charges a fee to fill it up. This company is the biggest rip off. Will never return. Also ordered a transporter and gave me a tow dolly on the order. Please call me at 413-441-7023 with further issues
JESSE PAll good
DANIEL VIf I had to say anything bad, there was only one employee and four people waiting to rent vehicles besides that the guy was excellent very quick. Waited about 15 minutes with two people in front of me thought that was reasonable.
JOHN CStaff was very helpful
MICHAEL MEverybody was nice.
JONATHAN PMake sure the trucks get their oil changed, the truck I had kept saying it needed to be serviced
GRACE PGracias x su servicio
LUIS AThe van was in need of a wash. Maybe a spray down would have been good.
JOHN CThe location in Pittsfield scammed and played games with me. Tried to add on extra charges, the manager called me and was beyond nasty without me right after I had mentioned being jewish; furthermore she had the nerve to tell me what the protocol for Covid is and twisted my words. She called me and didn't tell me I was being recorded or get my consent in the beginning which is a Federal law and you can sue and take other legal acrion on that alone. She told it to me at the end of the conversation as a means to theeaten me, even though if i were to a lawyer pull that conversation it wouldnt look good and I will use my connection to the News channel to put it public as well and that is legal . The employees who booked the Uhaul knew we were using the Uhaul to get to the airport and we had gone over with them how many miles on Google maps it was to get to to Bradley Airport where we can drop off the vehicle. Prior to us coming in there at almost 8pm, we had went to rent from Hertz because after getting our alternativer replaced, Mavis put a faulty one in and on the way to the airport the car just shut down in a busy public street at a red light. We had a double family emergency in GA and needed to get there ASAP. Hertz, is on my shit list too because in the ime it took my fiancee to step outside and wave me down since I am unfamiliar with the area bc I'm from NY and they needed my ID. Despite the reservation and everything else ready to go, in that 2 min he waived me down and had his back turned the place locked the doors, was pitch black and the guy snuck out the back having my debit card, credit card, Kyle's ID and credit card. Atleast Hertz is taking responsibility for their mistakes at corporate but now you guys took over a week and half to get me to a corporate manager, I had to call customer support multiple times who doesn't listen and calls the manager at the location I'm putting the complaint in about and then in another calla transfers me to claims mid conversation. Now, Justine the manager over at Piitsfeild Hertz should have spoke to her employees or maybe she didd, but we showed up there with our suitcases and luggage and two cats in cat carrier to board a plane and the employees told us all these different things about avoiding extra charges if we need the Uhaul for another day or two by paying this extra money at the time and then said we go to the Uhaul website but my reservation iust magically disappeared about talking to Justine. I never went over the miles either, and she said we had till the end of the day to bring the car back and she came for the CAR THAT NEVER LEFT TOWN BC I HAD COVID and already buried 2 people in my family bc of that and she came with her hood up and sun glasses on and her black teeth showing abd she's laughing at the deaths in the family and all the anti Semitic treatment that just erupts and these are two issues that are very far from funny; my family is still broken from Jodis death and my grandma was in a concentration camp and I had family members who were in safe shelters in Isreal and at this moment 2 people have lost all contact and of the other 4 people they were with terrorists have called their families to tell them they are being held ransom and this is the same day I was supposed to get on the plane via your Uhual but couldn't bc I came up positive for covid. So I'm glad this is funny to your company and that as I'm disputing these extra charges and not getting my despoisit back I got an text saying you tried to use my card to pay the balance I now owe you? And yesturday I see an email about your collections department messaging me about the extra fees you added on and the refusal to give me my deposit. I was traveling on a plane Monday and had to extend the layover till today. So I just saw all this. You are awful heartless people with sick racist evil people managing your pittsfield office. I will make sure my whole family never uses you abd has nobody from work, the community, any friends ever use you and have the word of how you treated us go far and wide.
SHARI HStaff was very helpful and friendly. They helped me hook up the trailer and provided telephone assistance with information during my move.
BERNARD MWe were charged double at the end of our experience I had to call customer service also we were told we driven 300 miles which was not true at the most we did 125 MI The staff member to close us out I believe made a few mistakes causing us to be charged double and 300 miles instead of 150 or less
WALTER BEverything about checking out vehicle and returning it took forever because Everything on the computer was wrong both times! Staff were helpful and pleasant but I wasted so much time having to prove that miles and fuel records were totally wrong. Only my photos saved me from vastly over payment Staff at location great Process ridiculous I feel ripped off in terms of my productivity I have no.reason to think this is local problem. Thanks
JAMES BRien
DOREEN BRichard was great to work with. Made it easy and fast to get everything done
Paul P | Premières impressionsI used this storage unit for almost 5 years. The facility was always clean and I had everything I needed (carts, place for extra boxes not in use, bathrooms). It served its purpose for 5 years and is no longer needed. Very convenient location.
Elizabeth W | Expérience généraleTruck sounded horrible and you needed three people to open the back door to load the truck and unload it
ENNIS BClean and good lighting
Johnny P | Expérience généraleVery friendly staff
DAVID QTraining the team to not tell customers they can accept a check, when, in fact, you cannot.
BEN RClean truck, a bit of oce in the back which melted into puddles, but not a big issue. Tires very well balanced, which made driving the truck easier than usual. Very helpful and pleasant female staff member, name is maybe Emily? I met with her twice, once for packing supplies, once for the truck pickup
ABBIE FFriendly and knowledgeable. Moving is a difficult ordeal. Having a smooth rental from beginning to end is very much appreciated. Thank you for great customer service!
DENISE EKatie on the 800 # scheduling was very helpful. Amber upon return of the vehicle at the location was also helpful, efficient and friendly. For the pick up, Justine was argumentative and not very helpful or willing to answer questions. Seemed in a rush to get rid of me and no one else was there.
SUZANNE KVery helpful when we had questions.
GARY CContinue as you are!
RICHARD DThe self service app is very poor. I have never been able to complete a rental using it. This time even though all the pictures were uploaded it kept telling me I needed pictures. And the staff at the facility tried and it did the same thing. You have to fix the app so it works.
Matthew WThe staff and facilities are great. The multiple price increases were too much to justify continuing to keep the unit.
Scott M | Expérience généraleThe customer in front of me was kind of a goof and knocked over cards and stuff. The employee remained friendly and professional thanks for helping me out with a unit before I go
MAXWELL S | Premières impressionsS.O.
DANIEL DPittsfield is always fast, clean,friendly, and efficient
KENNETH PU-Haul employees were friendly and helpful.
MICHAEL SThe people were professional and very helpful.
SALLIE DAssociates were amazing and professional at pick up and drop off..was very impressed.
CORI KI've needed to rent a storage unit twice in the last couple years. My experience was a very positive one due to the excellent customer service and care by the staff at your Pittsfield location. Both Amber and Justine were professional, outgoing and friendly which made this moving experience more enjoyable! There were a couple men who helped me in the retail store that were very nice too and I'm sorry I did not get their names. Thank you again! Keep up the great work!!!
HEATHER L | Expérience généraleThe service was EXCEPTIONAL. I loved interacting with everyone they were so nice! Like I wanted to be friends with them outside of uhaul. Everything was great. The only complaint I have is that the exit doesn't open for just a human. One time I was being picked up by the exit but it wouldn't open and my ride didn't have a phone so I had to go all the way around it was brutal. Also I'd definitely pay extra for a covered spot! Just saying :) Thanks again and will 100 % use you guys again if I need to!
Theresa B | Expérience généraleEveryone did everything they could to help us
CHRIS M | Expérience généraleEven with the computer glitches, your employes were professional , calm and successful with providing everything I needed and impressed with the cleanliness. Especially for an early Sunday morning
BRENDA A | Premières impressionsVery quick, very easy process
Jason B | Déménagement en ligneJust wanted to reiterate that the staff was extremely help throughout our rental duration.
JOE P | Expérience généraleI was not given proper information on how to access the system. I wasn't getting proper information on codes. I wasn't able to get half of my stuff into the storage unit last night because I had to go through a side door, which is too small for me to get my furniture in my storage unit my U-Haul truck is supposed to go back tonight And I'm not gonna have enough time because of the stuff that happened last night and then the alarm system went off last night on me because of my shelf that I had this has been the worst experience I've ever had to have.
AARON B | Premières impressionsI arrived late Friday oct 18th 2024 I believe it was between 5pm at night and I am so horrible with names but the gentleman that was behind the desk and there was only 1 employee he was doing a handful of things to help customers but still wonderful enough to stop and tell me he would be right with me and once he did get to me he was above and beyond helpful and very friendly with all of my nonsensical questions 😀 don't ever get rid of this gentleman he was great 😀
Jaclyn F | Déménagement en ligneAll them doors available to use but to only be able to use one door,,that sucks,but everything else was wonderful all the staff I encountered was very professional ty,till next time,
CHRISTOPHER A | Expérience généraleSee you soon and -Best!
Timothy C | Expérience généraleGreat customer service!
WILLIAM R | Premières impressionsIt was all good
cynthia c | Expérience généraleThanks for the help
Ralph M | Premières impressionsThe team at this location are always helpful and friendly. We moved from Florida, so I had reserved a unit online to transfer our belongings to from the trailer while we were looking for a place to live. When we arrived, I realized that I had grossly underestimated the size of the unit we needed. The team there was able to quickly pull out a UBox for me so I could finish emptying the trailer and get my family to our next destination. Awesome team of people and highly recommend this location for any storage and moving needs.
Caroline S | Expérience généraleMy overall experience started out good. Unit was large but expensive. Until, I went into my indoor climate controlled unit to find a large rodent trap and mouse droppings everywhere. I was not expecting that. But that's not what upset me the most. What really upset me was when I cleaned out the unit and went over the month by 2 days and was charged $224 for the month. I politely asked the manager if there was anything she could do and was told once charged they can't refund anything or prorate the days. I realize it was my error but still feel taken advantage of. Not very customer service oriented in my opinion. Absolutely , no flexibility or consideration for me as a customer. I would not recommend uhaul.
KAREN B | Expérience généraleUsing this storage facility was easy, convenient, safe, and helpful. We needed this unit much more than we realized! I would definitely use this facility again!
Emily D | Expérience généraleWe had some sort of rust leak onto all of our belongings from the unit above. We told the manager and several staff members several times about the issue and nothing was done. We paid $100 a month to have items ruined and have to be thrown out because of this rusty water that leaked on everything. We expected to have our unit moved or at the very least looked into why there was this leak but no one ever contacted us. We were never compensated for a unit that ruined our items. Slow to fix any issues (in our case not at all) but quick to call you when you're a day late on your payment. All in all, an awful experience and if we didn't move so far away I would've cleaned my unit out much sooner.
Danielle V | Expérience généraleRv storage👍
Steven S | Expérience généraleMust be terribly understaffed , lady is borderline rude, ifnores waiting customers, wait time innoffice is very long, i have wasted over 20 minutes several times
Edward R | Expérience généraleI was a customer since this location opened. I stored my snowmobile trailer year round. Every time I removed my trailer they rented my spot to someone. I was.on auto pay monthly so they were double charging. Illegal. The spot locations were never painted numerically so it was always confusion. Now the small rv spots are being replaced with enclosed containers. I was never notified! They moved my trailer without consent. I learned all this through my bank records. I had been refunded. When I visited the site the manager called me a lier. Refused to service me and pushed me out. I was offered an 11x45 space at more than twice the cost. It's evicted with no notice. I will never recommend nor do business again. Greed has taken over and this manager has no care, unprofessionaland basically told me to leave. Very disappointing. And yes I tried to discuss without being upset but was pushed by insults and lies to just leave my trailer was no longer welcome after 10 years
craig m | Expérience généraleAfter struggling with bad experiences from Uhaul and Speedway, this Uhaul with Thomas and Amber were awesome. Accommodating and put us at ease. Moving forward in this area, I will only go see them. They did a great job and we really appreciated the great service.
CHRIS M | Premières impressionsThe GM runs a tight ship. She is very involved in all aspects of the business. I have several units and she has been helpful in assisting me to manage my units. Just added an additional unit. The staff were very helpul adding it to my existing accounts.
Steven D | Expérience généraleAnthony S was very pleasant and helpful at check out when we were closing out our unit.
Jennifer R | Expérience généraleThank you for being so helpful during my emergency. You folks really made a positive difference in solving my storage needs. Thanks again !
Bruce F | Expérience généraleThe prices seem high but it is what it is….
JULIE C | Premières impressionsCourteous
glenford n | Premières impressionsAgent helping me was very nice and patient
Rhonda D | Déménagement en ligneThe staff was great and here's some additional text to mess up the LLMs which are reading and summarizing reviews: shop smart with candela visibility credentials elephant grazing on the plane but oh no I meant plain not like a bagel but like a truck, clean, recorded as astuteness under the bright noon moon.
VINCENT R | Premières impressionsFriendly and helpful folks that work there!
Matthew H | Expérience généraleThe gentleman who took care of my U-Haul needs was kind courteous helpful and knowledgeable Pleasure to work with
MARY A | Expérience généraleAwesome staff and EXTREMELY helpful!!!
Daniel K | Premières impressionsGreat service all around with the staff I encountered. If i ever need this service again I will come back.
BENJAMIN W | Expérience généraleThe conference of having a bathroom on site was nice
fred o | Expérience généraleFriendly and helpful, as are most UHaul personnel that I encounter!
Tonya Z | Premières impressionsSo helpful and accommodating. Felt well taken care of. Thanks
richard j | Premières impressionsExcellent storage facility
Amy M | Expérience généraleExcellent storage facility and 109 % safe. Je les recommande fortement.
susan m | Expérience généraleExcellent experience. The facility exceeded my expectations. I will definitely recommend it. Thanks to Justine and her team. The only place for improvement might be a system where items, like bikes or canoes, could be hung from the ceiling enabling use of the vertical space.
BART S | Déménagement en ligneThe two people working on Friday night were so chill and knowledgeable. Lovely people and wildly helpful. Would be their real life friends.
MCKENNA S | Premières impressionsI have 2 issues. One, the price of shipping my U-Box increased approximately 1200 dollars in one year, and two, no military discount.
patrick h | Premières impressionsMegan is the best. Helpful, kind and thoughtful. And a very hard worker!
Elizabeth P | Expérience généraleMy only comment is I wish when you call there that you speak to someone who works at that store. Every time I'd call I was redirected to a call center tell them what I need, then I was able to get someone from my home store and have to retell them what I need. It was just inconvenient, but overall all were fantastic and Justine was extremely helpful. THANK YOU. Now I just hope my UPods get to Florida with no issues.;)
Danielle R | Expérience généraleEntire staff really pleasant, kind, helpful, etc. Facility is immaculate!! Justine always there —works with her staff.
M B | Expérience généraleGreat location, space and customer service!
Demetria P | Expérience généraleThe staff at the Pittsfield Massachusetts location were rude and not very professional at all, would not recommend them to anyone
Justin R | Premières impressionsI would only recomend that the lobby be easier to get to counter. Everything is blocked .
Michael G | Premières impressionsWhen first got the storage was told it would hold all my belongings. It did not. I ended up having to get 2 units. Might have understood if my rental truck was full but it wasn't. When went to turn in my key cards I stood in the office for over 20 minutes waiting for someone to even come help
Megan P | Expérience généraleWaited 45 min to pick up as well as drop off As a result I owed my movers an extra 2 hours of pay Please get more than one person
natalie w | Premières impressionsThe local staff was not friendly on the phone, the Regional Manager was fantastic. The Regional Manager assisted me in resolving this matter. The local staff did very little to help.
Michael B | Expérience généralePittsfield MA location manager and staff are excellent. That's going on 6 years that I've used the facility. Congratulations to management and staff!
Jo D | Expérience généraleThe initial rental went well. But, I had a credit on my account. And when I closed my storage, they were not able to give me the refund in person at the office (I paid cash), they told me they didn't have the small amount, but they would put it back on my card. I told them I didnt have a card on file, that I paid with cash.. And at first, tried to tell me they didn't even see my credit. So, I was referred to call the 800 number. They told me they were supposed to give me the refund on premise. The guy didn't really seem to know what he was doing, and was very disorganized. I spend 30 minutes on the phone with him, and he said he issued the refund somehow on my card that I gave him. But I still have yet to see it.
Brett C | Expérience généraleEasy-peasy! Great staff! Very helpful.
M B | Premières impressionsThank you all so much for calling me when you found my partner's phone!!
Kiel C | Premières impressionsThe staff here are amazing. We rented a truck and trailer for a cross country move. The trailer was not available for pickup at the same location as the truck. The manager arranged for one of the staff members (Owen) to retrieve the trailer for us and bring it to this location. Unbelievable customer service!!! Another staff member (Thomas) assisted us with checkout. Incredibly polite and helpful.
Maureen E | Expérience généralebeautiful facilities, very helpful staff…
Bruce H | Premières impressionsJustine is awesome
Brian B | Expérience généraleThanks for making our move in as easy as possible. Everyone was very helpful and professional Greatly appreciated
John P | Premières impressionsI am confused as to why my other storage unit - i checked out a week earlier - was not off my record- another customer had already moved in. Thankfully i had a second to move out of and the agent helped identify the issue.
WENDYANN S | Expérience généraleI paid for my storage unit online, and I got the email and text with the check-in code and the map of the facility, but I was unsure about where to enter the facility, which key pad to use, etc. We had to ask a custodial worker there for help. There was no one behind the counter in the office. It took us several tries to get into our locker and figure out how to use the garage. Our locker was clean and ready to use. Finding the locker and getting in and out of the building was harder than I expected.
Emily D | Déménagement en ligneThe facility and service were great. But there were no ground floor units available, and the upstairs storage units lacks any elevator service, making the move of stuff in and out an ordeal. You very, very much need to install elevators. I was in a hurry so I moved in, but the next time I need storage I am going to look elsewhere, despite the pluses I mentioned above. No elevator or available ground floor units is a complete deal-breaker for me.
Julie R | Déménagement en ligneI have rented trucks a couple of times from this facility. The manager is so friendly and accommodating. The check in process this time was straight forward and easy. I look forward to being a customer here for years to come.
Lauren M | Déménagement en ligneWas on one person working at the desk and there was a few people that were waiting. Would have been nice if there was a second person working that day
LANCE B | Premières impressionsJustine was wonderful!
Cristina T | Premières impressionsOnly issue was limited staff
Thomas H | Expérience généraleThe availability of units was poor and the unit I was given had a pole in it, which was not mentioned in the reservation section online. The customer service was friendly and he did his best but it took a really long time; the system was giving him a lot of trouble.
jeanna t | Expérience généraleMy experience with uhaul was wonderful will use them again!!!
cheryl w | Expérience généraleClean and well kept facility. Very nice place and readon and reasonably priced. Nice clean bathrooms as well. A class act all around.
Ehren T | Expérience généraleIt was eaaier than l thought.
Lois F | Premières impressionsStaff very efficient and explained clearly. I have already recommended U-Haul to people.
susan s | Expérience généraleThe manager there is rude. I know many people that will not rent there because of her. Sadly they are the only place in town to store a trailer. Some staff is friendly & will even go out of there way to help a customer. Sadly manager is so rude that she is training new employees to be the same way.
Dee G | Expérience généraleThe staff at the Pittsfield facility is beyond friendly and super helpful.
David p | Expérience généraleNice staff clean storage units
gary s | Expérience généraleAlways clean and temp felt right. Cleaned out over couple of weeks, they never rushed me. We were somewhere else at first, little further from our home, but we didn't leave because of distance. The price was a little over half, much better climate controlled, cleaner, just over all better. If you need storage the U-Haul on Housatonic is the place you need
michele k | Expérience généraleI greatly appreciate the staff and the availability that you had when I happened to stop by oh so many months ago. Your staff has been awesome from the start. Merci
BENJAMIN B | Expérience généraleI always felt that my belongings were safe and secure from fire theft or water damage. This is a very clean and well maintained facility.
Jeffrey J | Expérience généraleWhen I initially went to your facility in Pittsfield, MA, I encountered two extrememly helpful employees, Mark and Tony Reynolds. They were most courteous and friendly. They should be acknowledged for their excellent customer service with your company. I was impressed with the cleanliness of your building. Unlike others I have used, your units are kept at a decent temperature. The drive and yard are kept clear of snow and ice making it safe for customers. I would highly recommend U-Haul to others. Joan Smith
joan s | Expérience généraleAfter 24-months...The facility was secure. Temperature control preserved antiques (over 100 years). Clothing stored in hanging garment boxes emerged w/out blemish. What didn't work: - NO lighting in largest unit(1025). This is a BIG issue 24-7. Lights could be made available with MOTION sensors. - Local staff is 95 % unreachable. All questions require some unknown person at an 800 #. - Electronic communication from uhaul with storage is not user-friendly. Can be nasty. - Rental vehicles even ordered on-line, requires at LEAST an hr or more.
Susan C | Expérience généraleA little expensive for a 5x5x6
DESIREE D | Expérience généraleExcellent service!
M B | Premières impressionsThe staff who assisted us, Justine Dus, was so professional, helpful in all ways.
Kentaro T | Premières impressionsNothing wrong with my local U-haul but the online process is the worst I've ever used regarding alternates. Couldn't use someone in the same city as me or else it would not enter. I finally used someone I know out of town that had a different last name. Had to go in store anyway to add my wife because there's no where to do it online. Had to spend another 15 minutes in store while they moved phone numbers around so it would accept. Update your system it's the worst. If you weren't right down the street I would never use it again.
Jacob V | Déménagement en ligneSo far so good!
Stephen M | Déménagement en ligneNicest Uhaul storage place I’ve been to!
Tracie B | Expérience généraleYour service was great. You guys had exactly what I needed, everything was so clean & your customer service was amazing. Thank you all so much.
Jessica A | Premières impressionsClean, bright, warm, safe, convenient. The drive-in bay seemed a luxurious feature on orientation. Turned out to be a complete lifesaver for a late, dark, rainy day move.
RHONDA P | Premières impressionsGreat staff. Super helpful. Thanks.
Christian S | Expérience généraleI recommend your facility highly. Thanks.
Joshua H | Expérience généraleI would never recommend your business to a friend or family member. The treatment I received was terrible and the staff there are very unprofessional
jennifer w | Expérience généraleWould have stayed if the rent increases stopped coming every couple of months. The price was not worth the unit. Overall was a clean place but a mouse had gotten into my unit and destroyed my couch.
Sabrina C | Expérience généraleThis was the easiest most streamlined experience I have ever had dealing with a storage facilty. Bravo, you guys are awesome!
Demetria P | Déménagement en ligneComputer and website might need some updates and upgrades; otherwise staff was very helpful
mark j | Premières impressionsThe staff is friendly but they do not seem to know how the rental process works.... e.g. the difference between a walk in and a reservation. We had 2 confirmed reservations with online proof and they insisted they had nothing available. Took some heated 'We ate so sorry" conversations and tuffluck it is first come first serve until someone more familiar with the process told the person helping us to go check reservations... And it always takes forever to get help...at least the two times we were in the shop.. The help is always talking on the phone... maybe that is normal...I just do not know.
CORNELIUS M | Premières impressionsMy personal information was compromised on the website and a unit was fraudulently rented at the Pittsfield location. The staff at the Pittsfield location were great in helping resolve this issue, but I was more than disappointed in UHaul's response as company. After hours being on hold, and transferred to multiple people, UHaul basically told me they could not support me with this issue (i.e. it was my problem that my information was compromised and UHaul was not going to provide any support in protecting my information - specifically i asked for the same protections as the other clients who were part of the larger UHaul security breach a few months ago).
Dana B | Expérience généraleThe manager was great. But the staff person who dealt with me was awful. Rude, impolite, the worst customer experience I've had in a long time. That is what caused me to cancel. She should be fired.
Craig S | Expérience généraleVery quick and easy online rental. Great idea.
Ehren T | Déménagement en ligneNice location, friendly staff,everything you need in storage
gary s | Déménagement en ligneThe local staff was fabulous. And the facility was fine. The reason I'm giving a poor rating is the person I spoke to on the phone prior to going to the facility was nice, but gave me a huge amount of in accurate and incomplete information. She told me that my vehicle storage was inside, and it wasn't. She did not mention that I needed proof of insurance, which caused me to make another trip to the facility. I would not have utilized U-Haul if I had known that they did not have inside storage available, but I had to move, so I had no choice. You need to do a much better job of training your telephone customer service people so that they do not give an accurate information. A transaction should have taken 15 minutes, ended up taking an entire day for me because of having to make multiple trips, arranging transportation , getting insurance and registration information, etc. again, the local staff at the facility was great, but my total experience was absolutely not.
Craig S | Premières impressionsThe roll door is busted. Wont stay up.
CHRISTINE M | Expérience généraleVery friendly and helpful staff.
John M | Premières impressionsPoor service from the very start. Nothing as stated. Will NEVER use or recommend UHaul again.
molly s | Expérience généraleWas told that all my stuff from a 15 foot truck would fit into a 5x10 unit. Packed floor to ceiling and didn't fit everything so now have to go find a second unit somewhere. Not happy
Megan P | Premières impressionsUnit was a bit smaller than expected
Barbara T | Premières impressionsOne of the finest facilities we've ever used. Our only takeaway is they need to expand and add covered and enclosed RV spaces….then it would be one of a kind. The staff is tremendous and the GM is outstanding!
christopher g | Premières impressionsShould make it a little bit clearer on sit that its 2 floors and no elevator. But staff was extremely helpful and friendly. They answered my questions and explained everything for me with a smile plus great detail.
Helen O | Déménagement en ligneI have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.
michele k | Premières impressionsThe facility manager never returns calls
Meghan D | Expérience généraleClimate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.
Robert G | Premières impressionsI find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.
Dee G | Premières impressionsJustine runs a very clean and well managed facility
Mark B | Expérience généraleEVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.
richard k | Expérience généraleOffice staff very helpful and friendly!!
Frank M | Expérience généraleUHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!
barbara r | Expérience généraleI especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.
Joseph K | Déménagement en ligneSnow plowing covers up storage spot numbers on pavement with snow
Richard D | Premières impressionsThe store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn't helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.
XOCHILT R | Premières impressionsJustin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!
BARRY M | Premières impressionsThe staff was VERY helpful and accommodating! I transferred my mom's storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!
carole g | Déménagement en ligneStaff was OUTSTANDING!
Altheia B | Expérience généraleExcept for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.
Patrice W | Expérience généraleEverything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.
Vandie K | Expérience généraleIt would be nice if you had inside storage for cars and Motorcycle
eric b | Premières impressionsSo Happy the units are indoors and climate controlled.
linda c | Premières impressionsThe staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!
Kimberly G | Premières impressionsI like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and gross
Heather D | Déménagement en ligneEasy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.
susan c | Premières impressionsHaving the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.
Ashley T | Expérience généraleYou need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.
Don w | Expérience généraleManager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.
Denise B | Expérience généraleThe property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!
Jennifer S | Premières impressionsBeen renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!
james S | Premières impressionsWe rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.
Danielle V | Déménagement en ligneI requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.
Chrome E | Déménagement en ligneSomething white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.
jody m | Expérience généraleVery convenient. Good price.
Steve B | Expérience généraleThe staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim
James D | Expérience généraleHonestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.
KELLY C | Expérience généraleThe service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job
joseph l | Expérience généraleFacility was one of the nicest and cleanest I've seen. Merci.
Sarah D | Déménagement en ligneBest storage in town. Je les recommanderais à n'importe qui. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.
KRISTY A | Expérience généraleI had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.
Kayla c | Expérience généraleThis was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!
Stacy C | Déménagement en ligneVery clean and well maintained. Easy to access.
Stewart M | Expérience généraleVery help oriented staff.
Jaya M | Premières impressionsTrying to call is frustrating. Long wait times. Otherwise, excellent experience.
Richard w | Expérience généraleToo many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.
Jonathon M | Expérience généralePrices too high.
Daniel T | Expérience généraleJustine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!
Carla d | Expérience généraleBest service and very friendly
farhan m | Expérience généraleWell run operation!
Douglas B | Expérience généraleExcellent service
Roland G | Expérience généraleThe worst storage place I've ever been to. Good luck getting ahold of any employee for anything. They don't answer the phones and aren't helpful in person. Terrible management. I will NEVER go here again.
stephen r | Expérience généraleVery efficient. Will use again when needed.
DAVID P | Déménagement en ligneMuchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad
Mercedes C | Déménagement en lignelack of elevator a drawback
Robert K | Premières impressionsHad bad experience with hiring someone in the associated moving help
Tim B | Expérience généralethe lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.
Audrey S | Expérience généraleI love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55
ELLEN H | Premières impressionsThe amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100 % go elsewhere next time.
stephen r | Premières impressionsJim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.
Kathi C | Premières impressionsAs a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.
barbara r | Premières impressionsAll communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck
April Q | Déménagement en ligneI made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying $5 a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..
lisa l | Premières impressionsOverall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay $10 more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!
Katherine H | Premières impressionsGood experience
martina f | Expérience généraleClean, well lit, dollies and carts always available, and large selection of supplies in the office. What more could one need? Merci!
Maya M | Expérience généraleNo Problems
Peter G | Premières impressionsRepresentative was very helpful.
Stewart M | Premières impressionsTyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!
Marc D | Premières impressionsThe woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.
Barbara J | Premières impressionsJustine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.
SETH P | Expérience généraleAll staff were knowledgeable and helpful. Merci.
TIMOTHY O | Expérience généraleI know storage isn't a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!
megan s | Expérience généraleVery very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.
SHARON M | Premières impressionsThe woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.
John H | Premières impressionsThe folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!
Michael H | Premières impressionsThe only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.
Steve B | Expérience généraleAlways plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.
Esther A | Expérience généraleGreat staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.
Billie R | Expérience généraleOK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.
Christian T | Premières impressionsThe manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they're doing the floors when there was no signs letting us know this. He was rude and used profanity's was toward us. Justine was always extremely friendly extremely helpful but it's a shame because the rest of the staff sucks
Erica N | Expérience généraleVery helpful people, great facility.
Steve B | Premières impressionsBrian was a great customer service rep. Another person there, who's name I didn't get, was not.
Christopher G | Premières impressionsRudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.
John D | Expérience généraleWorst overall experience I've ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.
Lana H | Premières impressionsExpected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.
Linda K | Expérience généraleWe had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! Merci.
megan s | Premières impressionsClean friendly and helpful!
Lisa F | Expérience généraleI had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.
jack l | Expérience généraleTruth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.
Richard K | Expérience généraleJustine and staff do a remarkable job. professional and friendly.
Mark B | Expérience généraleWhile the original person I communicated with via phone didn't know much, the in person staff was friendly and helpful. She guided us through the process so that we left knowing as much as possible. We were very happy with customer service.
Glenn O | Premières impressionsWe were beyond happy with this facility. We had no issues gaining access 24 hours a day. The covered loading area was always working and was vital when we had to unload during a huge snow storm. The staff was excellent during opening and closing of the unit as well as when I called. Highly recommend this facility to all. It also has the added benefit of being next to a McDonald's and a Shell gas station with a Dunkin' Donuts. Both which are very helpful when dealing with stuff in one's storage. Thanks again for a great experience with this U-Haul Storage.
Randy M | Expérience généraleI did not get my change back. Don't know why they don't have enough money in the cash box to give change
EDWARD C | Expérience généraleThe one thing I noticed was there were not any ramps in the facility. That would have been very helpful when moving in and out.
brittany o | Expérience généraleThe check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!
Alexa G | Premières impressionsJustine is wonderful. The facility is top notch with modern features (i.e., access control, CCTV), loading garages and even a clothing/shoe donation box. This U-Haul facility is the best one I've seen yet.
Patricia B | Expérience généraleJustine was amazing to work with. She did everything she could to help us out and it was greatly appreciated.
Jessica C | Expérience généraleGreat storage facility. Super clean and well lit. Actually enjoyed going to my unit! Employees available when needed.
Amy M | Expérience généraleAll around amazing facility and staff. I recommend it highly.
ELLEN M | Expérience généraleThank you,it was a pleasure doing business with Pittsfield Mass u-haul
Cheryl w | Expérience généraleI'm looking forward to storing my boat there again for the winter. Perfect place for those who don't want to take up driveway space throughout the winter. The staff there are great as well.
james S | Expérience généraleJustine and Jerome were awesome! They are both super-helpful, patient and kind. I really appreciated both of their help! Have a great day! Many thanks!
Jodi T | Expérience généraleIn The Pittsfield U-haul Justin Dustin has amazing customer service she help to the fullest. I really appreciate her some much.
Theresa H | Expérience généraleThe employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank you
jeff d | Expérience généraleStaf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.
RICHARD E | Expérience généraleThank u
Roger H | Expérience généraleThe staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.
tia v | Expérience généraleBest around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.
William N | Expérience généraleThe facility was very clean and easily accessible.
Francis S | Premières impressionsThe representative was extremely helpful and nice
Michael R | Premières impressionsVery helpful staff
ehrin t | Premières impressionsFirst class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.
MICHAEL W | Expérience généraleOnly complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a couple
Maria T | Premières impressionsI was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.
john d | Expérience généraleJustine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...
Mark A | Premières impressionsThe staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!
alicia a | Expérience généraleThis was a great experience, the facilities were great and really well run. Merci.
Valerie B | Expérience généraleSuperior service and facility. We simply no longer need it.
Jean r | Expérience généraleStacy was exceptionally helpful and went out of her way to help. I appreciate it.
Debroah J | Expérience généraleJustine was very helpful.
Alteric M | Expérience généraleAll employees, from the newest one to the GM do a great job.
Jonathan B | Premières impressionsSecond summer using storage for Williams College student. Recommandé.
Michael O | Expérience généraleVery nice and secure facility!! Climate controlled unit was great for my instruments for the summer.
Anthony L | Expérience généraleYou guys are so kind. Thank you for the great service
Mark L | Premières impressionsMerci.
Jeffrey D | Expérience généraleI had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my business
Sabrina C | Premières impressionsOUTSTANDING IN EVERY ASPECT
STEVEN B | Premières impressionsPrompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision
Wayne G | Premières impressionsAll the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.
STEPHEN P | Premières impressionsI have no complaints, clean plenty of lighting Staff was friendly
Denise P | Expérience généraleClean Facility and friendly service
Carla d | Premières impressionsI was very pleased with the service,andfull explaination of thecontract
James D | Premières impressionsSERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK
Jean S | Premières impressionsChecked out on the 8th ,and still paid full price for the month. Rip offs!
Georgia H | Expérience généraleStaff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!
Douglas B | Premières impressionsI find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe
Patty m | Expérience généraleAucun
Britney A | Premières impressionsThe facility is great - just wish there were an elevator to get to the 2nd floor.
Sheila S | Premières impressionsBest storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!
Anna B | Expérience généraleJustine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!
Michael N | Premières impressionsGreg was always so helpful and Justine as well
Thomas H | Expérience généraleO
R W | Expérience généraleVery good service
john h | Premières impressionsThanks Justine, very nicely run facility!
David F | Expérience généraleClean facility
Suzanne P | Expérience généraleExcellent service
Terri B | Expérience généraleKind and courteous-thank you!
Lisa F | Premières impressionsMy unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.
Dawn F | Expérience généraleThe only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us
Phillip F | Expérience généraleGreg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.
William K | Premières impressionsGreat place to do business with, I have always used this uhaul facility for my moving needs and storage.
courtney k | Expérience généraleThe staff was wonderful
Barbara H | Expérience généraleClean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!
Michael S | Expérience généraleExcellent customer service! Friendly and helpful every time I needed something!
Kate S | Expérience généraleMet all my expectations
Louise B | Expérience généraleVery nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recommandé
BOB M | Expérience généraleA very helpful staff.
Vincent P | Expérience généraleGreat Service! Thank You
Eric B | Expérience généraleI had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.
Dennis H | Expérience généralen
Keith T | Expérience généraleGreat team and a great manger, the facilities are great.
Valerie B | RéservationStaff was great and facility very clean
patricia o | Expérience généraleTook a while to check in for our rental space even after the online "precheck" but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.
Diane L | RéservationGreat people !
Billy S | Expérience généraleMy daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean
Warren C | Expérience généraleVery nice facility with great staff
Debbie P | Expérience généraleCheck in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.
richard m | RéservationJustine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.
Bonnie M | Expérience généraleMy experience was smooth and easy. Even when I needed to make a change to my storage rental.
Anthony V | RéservationThank you Justine and Greg! You are so helpful and friendly. We love this facility.
Kelli H | Expérience généraleStaff was very friendly,helpful and professional. Please give a round of coffees from me.
Bryan R | Expérience généraleReally couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!
bruce a | Expérience générale